Monthly update of MTR facilities for passengers with disabilities September 2016

Transcription

1 Monthly update of MTR facilities for passengers with disabilities September Ma On Shan Line The installation of Automatic Platform Gates at Ma On Shan Line has commenced at Tai Wai Station in November It is planned to complete the installation at all 9 Ma On Shan Line stations by Nam Cheong Station To cope with the West Rail Nam Cheong Station Property Development, Entrance D2 was closed in the period from September 2012 until December Diamond Hill Station To facilitate Shatin Central Link modification works, the Braille map has been suspended for revision. The project is targeted to complete by February Hung Hom Station To facilitate Shatin Central Link modification works, the modification of the tactile guide paths at concourse level was started in August The project is targeted to complete by end Kowloon Tong Station To facilitate the Lift replacement and Entry/Exit Gates relocation works at Northern Concourse, the tactile guide paths will be modified and the Braille Map has been suspended for modification. The project is targeted to complete by December Mong Kok Station To facilitate station upgrading works at concourse, the modification of tactile guide paths at concourse and platform level was commenced. The project is targeted to complete by July Prince Edward Station To cope with the lift replacement works, accessible car shuttling between Prince Edward Station and nearby stations with public lifts is serving wheelchair passengers as alternative means of access starting from 20 April Wheelchair passengers can phone duty Station Controller at City Line No for making arrangement upon arrival at Prince Edward Station. The expected waiting time of the accessible car service is not less than 30 minutes. The project is targeted to be completed by end of October Sheung Shui Station The replacement works of the lift in platform 2 was started from 4 May The lift connecting concourse and platform 1 remains in service. Wheelchair passengers could use Entrance/Exit D to enter or exit from Platform 2. The project is targeted to be completed by early November 2016.

2 9. Tsing Yi Station From 2 September 2016, the lift connecting the Tung Chung Line Concourse with Platform 4 (Tung Chung Line towards Hong Kong) and Platform 3 (Tung Chung Line towards Tung Chung/Disneyland Resort Line) in Tsing Yi Station will not be in use while a major overhaul is carried out. The project is targeted to complete by mid- October Kowloon Bay Station To cope with the lift replacement works, accessible car shuttling between Kowloon Bay Station and the nearby stations with public lifts will be serving wheelchair passengers as alternative means of access starting from 30 May Wheelchair passengers can phone duty Station Controller at City Line No for making arrangement upon arrival at Kowloon Bay Station. The expected waiting time of the accessible car service is not less than 30 minutes. The project is targeted to be completed by end of December Tai Po Market Station Upon completion of the concourse improvement works, the concerned tactile guide path has been modified and the braille has been revised at mid-august 2016 and put to use. To cope with the lift refurbishment works, accessible car service will be serving wheelchair passengers as alternative means to convey wheelchair passenger to Tai Wo Station starting from 1 Sep Wheelchair passengers can phone duty Station Controller at City Line No for making arrangement upon arrival at Tai Po Market Station. The expected waiting time of the accessible car service is not less than 30 minutes. The project is targeted to be completed by early October Tsuen Wan West Station To facilitate the development of property outside the station, Exit C was closed in the period from 29 December 2015 until the end of The existing barrier free facilities will not be affected. 13. Kowloon Bay Station To facilitate the Customer Service Centre and Entry/Exit Gates relocation works at Concourse, the tactile guide paths will be modified and the Braille map has been suspended. The project is targeted to complete by 1 st Quarter of Hong Kong Station From 2 August 2016, two of the lifts connecting the In-town Check-in level with IFC mall in Hong Kong Station will be taken out of service, one at a time while a major overhaul is carried out. The project is targeted to complete by mid-october 2016.

3 15. Tsim Sha Tsui Station To cope with the construction of Tsim Sha Tsui Carnarvon Road subway, Entrance D2 was closed in the period from July 2016 until December East Rail Line To facilitate future Shatin to Central Link operation, the tactile guide paths on all East Rail Line platform will be modified to suit the new train door centre. The works commenced in 2016 and the site progress of tactile modification work on each platform is detailed as follows:- (start/end) Station P1 P2 P3 P4 Lok Ma Chau Completed Completed Lo Wu November 2016 November 2016 September 2016 / September 2016 / Sheung Shui November 2016 November 2016 September 2016 / September 2016 / Fanling November 2016 November 2016 September 2016 / September 2016 / Tai Wo November 2016 November 2016 September 2016 / September 2016 / Tai Po Market November 2016 November 2016 University November 2016 November 2016 Fo Tan November 2016 November 2016 September 2016 / September 2016 / Racecourse November 2016 November 2016 Sha Tin September 2016 September 2016 Tai Wai September 2016 September 2016 Kowloon Tong December 2016 September 2016 Mong Kok East December 2016 November Notes to Wheelchairs users September 2016 September 2016 / October 2016 October 2016 November 2016 September 2016 September 2016 September 2016 October 2016 November 2016 In stations We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path. Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms.

4 On trains Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3 rd door of any of the other train cars. General Summary A summary sheet of MTR facilities for passengers with disabilities is attached for your reference. Further information or assistance General information is available from the MTR hotline or the MTR website at (Services and Facilities > Special Needs Service > Special Needs Service Search).

5 MTR Facilities for Passengers with Disabilities New and improved facilities mean better service for all our customers We are striving to improve access and facilities for all our passengers - not only those with disabilities, but the elderly, people traveling with babies or small children, and those who need step-free access. We are making improvements to many of our existing stations, and all our future lines will incorporate easy access facilities. Facilities for Visually Impaired Passengers TACTILE GUIDE PATHS are installed at all stations and Light Rail Stops. MODIFICATION OF OBSTRUCTIONS such as litter bins, payphones and fare maps making them more easily detectable to cane users has been completed in all stations. ESCALATOR AUDIBLE WARNING SIGNALS are installed in all stations to help passengers locate escalators at platform and/or concourse level, and identify the running direction of the escalator. PLATFORM TACTILE YELLOW LINES are installed in all stations without Platform Screen Doors. TACTILE STATION LAYOUT MAPS are installed at the following stations: Airport Express All stations Disney-land Resort Line Sunny Bay East Rail Line All stations Island Line Kennedy Town, HKU, Sai Ying Pun, Sheung Wan, Central, Wan Chai, Causeway Bay, Tin Hau, Fortress Hill, North Point, Quarry Bay, Tai Koo, Sai Wan Ho, Shau Kei Wan, Heng Fa Chuen and Chai Wan Kwun Tong Line All stations Ma On Shan Line All stations Tseung Kwan O Line All stations Tsuen Wan Line Jordan, Yau Ma Tei, Mong Kok, Prince Edward, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Lai King, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan Tung Chun Line All stations West Rail Line All stations An AUDIBLE DEVICE in the exit gate that is reached by the tactile guide path for providing audible Octopus Card readings are installed in all stations. An AUDIBLE DEVICE in the entry gate that is reached by the tactile guide path for providing "please enter" message are installed in all stations. BRAILLE plates have been installed on Ticket Issuing Machines (not Light Rail) and Add Value Machines, and in public toilets, lifts in certain stations and Platform Card Processors at Light Rail stops. COLOUR CONTRAST GRAB POLES are provided inside the compartments of trains. A BUZZER sounds when the train door is closing. COLOUR CONTRAST INTER-CAR BARRIERS are fitted between train carriages to prevent passengers stepping on to the track between train carriages.

6 Facilities for Hearing Impaired Passengers INDUCTION LOOPS to assist hearing aid users are installed at all Customer Service Centres, Ticket Offices and selected payphones. INFORMATION CARDS to facilitate communication between staff and passengers are available at all Customer Service Centers (except Light Rail stops). PASSENGER INFORMATION DISPLAY SYSTEMS are installed at the entrances, concourses and platforms of stations. FLASHING SYSTEM MAPS showing the location and direction of the train are installed on trains on Island Line, Kwun Tong Line, Tseung Kwan O Line and Tsuen Wan Line. ACTIVE LINE DIAGRAMS are installed in Airport Express and Tung Chung Line trains. ON TRAIN INFORMATION INFOPANELS display next station information and operational messages in the following trains: East Rail Line, Island Line, Kwun Tong Line, Ma On Shan Line, Tseung Kwan O Line, Tsuen Wan Line and Light Rail. LCD INFOPANELS display next station information and operational messages in the following trains: Airport Express Line. NEWSLINE EXPRESS screens display the next station and operational messages in the following trains: East Rail Line, Ma On Shan Line and West Rail Line. Facilities for Mobility Impaired Passengers MULTI-PUEPOSE SPACES are provided in all trains. WIDE GATES allowing wheelchair users and passengers with baby prams / baggage to pass into or out of the paid area without staff assistance are provided at all stations. PORTABLE RAMPS allowing wheelchair users to move easily between the platform and train are provided at all stations (except Light Rail stops). ACCESSIBLE TOILETS - UNPAID AREA provided in concourse un-paid area in stations of : Airport Express Hong Kong, Kowloon and Tsing Yi Island Line Kennedy Town ACCESSIBLE TOILETS - PAID AREA provided in concourse paid area in stations of : East Rail Line All stations (except Racecourse Station) Island Line HKU, Sai Ying Pun, Sheung Wan and Quarry Bay Kwun Tong Line Ngau Tau Kok Tsuen Wan Line Mong Kok and Prince Edward Ma On Shan Line All stations West Rail Line All stations Disneyland Resort Line All stations ACCESSIBLE TOILETS - STAFF AREA provided in staff area in stations of : Airport Express AsiaWorld-Expo Island Line Central, Admiralty, Wan Chai, Causeway Bay, Tin Hau, Fortress Hill, North Point, Tai Koo, Sai Wan Ho, Shau Kei Wan, Heng Fa Chuen and Chai Wan Kwun Tong Line Shek Kip Mei, Lok Fu, Wong Tai Sin, Diamond Hill, Choi Hung, Kowloon Bay, Kwun Tong and Lam Tin Tseung Kwan O Line All stations Tsuen Wan Line Tsim Sha Tsui, Jordan, Yau Ma Tei, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Lai King, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan Tung Chung Line All stations

7 Note In stations We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path. Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms. On trains Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3rd door of any of the other train cars.

8 Station-by-station System Accessibility (alphabetically and in line order) Stations Phone No. Street/Concourse Concourse/Platform Airport Express Hong Kong Lift - Unpaid Area Lift Kowloon Lift - Unpaid Area Lift Tsing Yi Lift - Unpaid Area Lift Airport Arrivals Hall leads direct to platform using side walkways AsiaWorld-Expo Lift - Unpaid Area through AsiaWorld-Expo Lift Disney-land Resort Line Sunny Bay Ramp Lift Disneyland Resort Same Level Lift East Rail Line Hung Hom Same level / Lift - Unpaid Area / Stair lift at entrance D / Lift - Lift Unpaid Area (Non MTR managed facility) Mong Kok East Same level Lift Kowloon Tong Same level / Lift - Unpaid Area Lift Tai Wai Same level Lift Sha Tin Same level Lift Fo Tan Same level / Lift - Unpaid Area Lift Racecourse Stair lift University Same level / Ramp / Lift - Unpaid Area Lift / Ramp Tai Po Market Same level Lift - Paid Area connecting the concourse and Platform 1/2 (towards Lo Wu/ Lok Ma Chau) will be out of use while replacement work is carried out. Passengers needing assistance should contact station staff. Tai Wo Lift - Unpaid Area (Non MTR managed facility) through Tai Wo Lift / Same level Shopping Centre Fanling Same level / Ramp / Stair Lift (Non MTR managed facility) at Lift entrance A Sheung Shui Same level / Ramp Lift - Paid Area connecting the concourse and Platform 2 (towards Hung Hom) will be out of use while replacement work is carried out. Passengers needing assistance should contact station staff. Lo Wu Same level / Lift with staff assistance Lift Lok Ma Chau Same level / Lift with staff assistance Lift Island Line Kennedy Town Lift - Unpaid Area / Ramp Lift HKU Lift - Unpaid Area / Ramp Lift Sai Ying Pun Lift - Unpaid Area / Ramp Lift Sheung Wan Lift - Unpaid Area / Wheelchair Ai d (maximum loading is Lift 200kg) with staff assistance at entrance A1 for exit only Central Lift - Unpaid Area Lift Admiralty Stair lift at entrance A and D Lift Wan Chai Lift - Unpaid Area Lift Causeway Bay Lift - Unpaid Area Lift Tin Hau Stair lift at entrance A1 Lift Fortress Hill Wheelchair Aid (maximum loading is 200kg) with staff Lift assistance through entrance B North Point Lift - Unpaid Area Lift Quarry Bay Ramp Lift Tai Koo Lift - Unpaid Area Lift Sai Wan Ho Lift - Unpaid Area / Wheelchair Aid (maximum loading is Lift 200kg) with staff assistance through entrance A Shau Kei Wan Wheelchair Aid (maximum loading is 200kg) with staff Lift assistance through entrance A3 / Ramp Heng Fa Chuen Lift - Unpaid Area (Non MTR managed facility) through Paradise Lift Mall Chai Wan Lift - Unpaid Area (Non MTR managed facility) through New Jade Commercial Complex / Lift - Unpaid Area (Non MTR managed facility) through footbridge at entrance D Lift

9 Stations Phone No. Street/Concourse Concourse/Platform Kwun Tong Line Shek Kip Mei Lift - Unpaid Area / Stair lift access with staff assistance at Lift entrance C / Ramp Kowloon Tong Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through Festival Walk Lok Fu Ramp Lift Wong Tai Sin Lift - Unpaid Area / Stair lift at entrance C1 / Lift - Unpaid Lift Area (Non MTR managed facility) through Lung Cheung Mall Diamond Hill Lift and Stair lift at entrance A1 / Wheelchair Aid (maximum Lift loading is 200kg) with staff assistance through entrance A2 Choi Hung Ramp Lift Kowloon Bay Lift - Paid Area (To cope with lift refurbishment works, accessible cars shutting between this station and nearby statins will be serving wheelchair passengers as an alternative means of access starting from 30 May The expected waiting time of the accessible car service is not less than 30 minutes. This project is targeted to complete by December 2016.) Ngau Tau Kok Ramp Lift Kwun Tong Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through apm / Lift - Unpaid Area (Non MTR managed facility) through footbridge at entrance D2 Lam Tin Ramp Lift Light Rail Pui To Public Lift / Ramp NA Tuen Mun Public Lift NA All other Light Rail stops Ramp NA Ma On Shan Line Tai Wai Same level Lift Che Kung Temple Lift - Unpaid Area / Ramp Lift Sha Tin Wai Ramp Lift City One Ramp Lift Shek Mun Ramp / Same level Lift Tai Shui Hang Lift - Unpaid Area Lift Heng On Lift - Unpaid Area / Ramp Lift Ma On Shan Same level Lift Wu Kai Sha Same level Lift Tseung Kwan O Line Yau Tong Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through Domain / Same level Tiu Keng Leng Street level access from drop off area Lift Tseung Kwan O Street level access from drop off area Lift LOHAS Park Lift - Unpaid Area Lift Hang Hau Street level access from drop off area Lift Po Lam Lift - Unpaid Area / Ramp On the same level

10 Stations Phone No. Street/Concourse Concourse/Platform Tsuen Wan Line Tsim Sha Tsui Lift Unpaid Area at Entrance A / Lift - Unpaid Area (Non Lift MTR managed facility) through isquare at entrance H and R Jordon Lift - Unpaid Area Lift Yau Ma Tei Stair lift at entrance A1 Lift Mong Kok Lift - Unpaid Area Lift Prince Edward Lift - Paid Area (To cope with lift refurbishment works, accessible cars shutting between this station and nearby statins will be serving wheelchair passengers as an alternative means of access starting from 20 April The expected waiting time of the accessible car service is not less than 30 minutes. This project is targeted to complete by December 2016.) Sham Shui Po Lift - Unpaid Area / Stair lift at entrance A1 Lift Cheung Sha Wan Lift - Unpaid Area Lift Lai Chi Kok Lift - Unpaid Area / Stair lift at entrances D1 and D4 / Lift - Lift Unpaid Area (Non MTR managed facility) through liberté at entrance D3 Mei Foo Lift - Unpaid Area Lift Lai King Lift - Unpaid Area Lift Kwai Fong Ramp Lift Kwai Hing Ramp / Lift - Unpaid Area (Non MTR managed facility) Lift through footbridge Tai Wo Hau Lift - Unpaid Area Lift Tsuen Wan Same level / Lift - Unpaid Area (Non MTR managed facility) through Luk Yeung Sun Chuen & Nam Fung Centre Lift Tung Chung Line Hong Kong Lift - Unpaid Area / Same level Lift Kowloon Lift - Unpaid Area / Same level Lift Nam Cheong Lift - Unpaid Area Lift Olympic Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through Olympian City Lai King Lift - Unpaid Area Lift Tsing Yi Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through Maritime Square Sunny Bay Ramp Lift Tung Chung Ramp / Same level Lift West Rail Line East Tsim Sha Tsui Lift - Unpaid Area / Lift - Unpaid Area (Non MTR managed Lift facility) through K-11 / Ramp Austin Lift - Unpaid Area / Ramp Lift Nam Cheong Lift - Unpaid Area Lift Mei Foo Lift - Unpaid Area / Ramp Lift Tsuen Wan West Lift - Unpaid Area at entrance D Lift Kam Sheung Road Ramp / Same level Lift Yuen Long Lift - Unpaid Area / Ramp / Stair Lift access with staff Lift assistance at entrance F Long Ping Lift - Unpaid Area / Ramp Lift Tin Shui Wai Lift - Unpaid Area / Ramp / Lift - Unpaid Area (Non MTR Lift managed facility) through footbridge at entrance C Siu Hong Lift - Unpaid Area / Ramp Lift Tuen Mun Lift - Unpaid Area / Ramp Lift * Time subject to change.