Information correct as of October 2012.

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1 ŠKODA Assistance, ŠKODA Service Department, Volkswagen Group Ireland Limited Block C, Liffey Valley Office Complex, Liffey Valley, Dublin 22. T Information correct as of October 2012.

2 Maintaining Standards. ŠKODA Approved Body Repairers

3 Maintaining ŠKODA Standards. The ŠKODA authorised repair network has been created to ensure that the repair of every damaged ŠKODA is carried out to the highest possible standard. Most importantly, the network is supported by ŠKODA Ireland. This means the latest information, training and technology is available to you. Only ŠKODA Approved Paint & Body Repairers can offer a three-year paint warranty and a 12-year body protection warranty against rusting through from the inside, which will give you peace of mind. In order to maintain your guarantee, we request that your car is inspected every 12 months to verify the condition of your ŠKODA, and to ensure that it has been maintained to the highest factory standards. So next time you re getting your vehicle repaired, make sure you visit the experts at a ŠKODA Approved Paint & Body Repairer.

4

5 Our Commitment to you. Throughout the repair process only original ŠKODA Parts are used, thereby maintaining the safety and integrity of your ŠKODA. We recommend you fit only original ŠKODA Parts as they are the only parts built to the exact specifications of your car s original components. All work will be performed by people who have been trained to the Škoda standard and who can utilise factory support and make reference to workshop repair manuals to ensure procedures are adhered to. When ready for refinishing, your ŠKODA will be thoroughly and skillfully prepared before the priming and repainting processes begin. The use of advanced paint systems allow for a high quality of finish to be achieved. Careful reassembly of your vehicle takes place prior to extensive quality checks and testing. Your ŠKODA will then be cleaned and returned to you in pristine condition.

6 A ŠKODA Approved Body Repairer provides a complete repair service, with friendly professional staff catering for your needs from the moment of initial contact, right through to the return of your finished vehicle. It s Your Choice. Unfortunately, accidents do happen. It may not be your fault but, one day, your ŠKODA may be in need of professional repair. You ll be faced with an important decision. Who will repair your ŠKODA back to its original condition? There is no reason to accept anyone less than a ŠKODA Approved Body Repairer. Regardless of who your insurance company is, by law, you are entitled to choose who repairs your car. You don t even need to shop around for quotes - just specify a ŠKODA Approved Body Repairer. If you need to find your nearest one, you can phone your local ŠKODA Retailer or contact the ŠKODA Information Centre on

7 Guarantee of Repair. Only a ŠKODA Approved Body Repairer will provide you with a 3 year paint warranty and also a 12 year anti-perforation warranty. This 12 year anti-perforation warranty will remain in place as long as the vehicle is serviced in accordance with the manufacturer s instructions. For example, your vehicle should be inspected annually and only by a member of the ŠKODA approved dealer network.

8 Looking to the future. Throughout the ŠKODA Approved Body Repairer Network, investment is an on going process. It s not just an investment in state-of-the-art equipment, there s an investment in our staff, through comprehensive training programmes. Our technicians are therefore highly skilled and familiar with the latest ŠKODA technical information. Your ŠKODA will benefit from up-to-the-minute equipment and repair techniques. From realignment to welding, refinishing to final preparation, you can rest assured that your ŠKODA will be restored to the highest standard.

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