ASB Visa Platinum Credit Card

Transcription

1 Keep in touch Drop in to any ASB branch Call Visit asb.co.nz Visit us at facebook.com/asbbank Follow us on twitter.com/asbbank ASB Visa Platinum Credit Card Conditions of Use and Travel Insurance Policy Wording asb.co.nz ASB Bank Limited

2 Part 1 Credit Card Conditions of Use Part 2 ASB Visa Platinum Travel Insurance Policy Wording Section Pg Section Pg 01. Definitions Your Card and PIN Your Card Account Transactions and credit limits Disputes Payments Interest Charges Liability for payment of Transactions, fees, interest and costs 10. Liability for losses resulting from lost or stolen Cards and PINs 11. Our liability to you Card cancellation and account closure Changes to Conditions of Use, charges and services Confidentiality of your information General Important information Schedule of benefits and sums insured Definitions General conditions General exclusions Medical and evacuation expenses Cancellation and changes to planned travel Luggage, money and replacement travel documents Personal accident Scheduled transport accident Personal liability Kidnap and ransom Rental Vehicle excess cover Administration and claims enquiries Our Worldwide Emergency Assistance Service Our 24/7 Medical Help Line TOWER Insurance Limited A.M. Best Rating Questions and Answers Part 3 Worldwide Emergency Assistance Services Section Pg Important information

3 1 Part 1 Credit Card - Conditions of Use Acceptance of Conditions of Use These are the conditions of an agreement between us, ASB Bank Limited, ASB North Wharf, 12 Jellicoe Street, PO Box 35, Shortland Street, Auckland 1140 and you. You agree to be bound by these Conditions of Use from the date we open a Card Account for you. 1. Definitions In these Conditions of Use the words and phrases referred to below are defined as follows: ASB Retail Exchange Margin means the margin charged by us when you use your MasterCard Card to perform an Overseas Transaction using a Commonwealth Bank of Australia ATM. ATM means any ASB automatic teller machines, any other automatic teller machines in New Zealand approved by us as a device you can use, and any automatic teller machines overseas displaying the Visa or MasterCard symbol. Beneficial Owner means an individual who has effective control of a business organisation, or owns more than 25% of the business organisation. Business Card is a Visa Business Card issued to you by us at the request of a business organisation but excludes Visa Business Rewards Cards. Card means any credit card, and any other device or instrument we allow you to use to make Contactless Transactions. It includes renewal, replacement and additional Cards, Business credit cards and Visa Business Rewards credit cards. Card Account means the credit card account debited and credited with Transactions, payments, interest, fees and charges. Cash Advance means cash withdrawals and advances made by Card or Card number and purchases of currency and cash related transactions such as the purchase of traveller s cheques. Card Control means the ability to set locks and limits on your Card through the ASB mobile application. Card Type means Visa, MasterCard or any other card acceptance scheme. Contactless Transaction means a Transaction other than a Cash Advance made by holding a Card with contactless technology close to a contactless terminal without having to insert or swipe the Card. Conversion Rate means the exchange rate selected by Visa, MasterCard or us (as the case may be) from within a range of wholesale exchange rates available or, if applicable, the government-mandated rate. The exchange rate will be selected on the date that Visa, MasterCard or we convert the currency on the Overseas Transaction, which may differ from the date on which the Overseas Transaction itself occurred. Dishonoured Payment means a payment credited to your Card Account which has not been honoured and has subsequently been debited from your Card Account. Offshore Service Margins means the margin charged by us when you use your Card to perform any Overseas Transaction other than those made using a MasterCard Card at a Commonwealth Bank of Australia ATM. Overseas Transaction means a Transaction made in a currency other than New Zealand dollars. PIN means Personal Identification Number. Transaction means a payment for goods or services (including recurring payments), a credit of a payment for goods or services, Cash Advances and balance transfers. we, us, our, or ASB means ASB Bank Limited. you or your means the person(s) or business organisation in whose name a Card Account has been opened and a holder of a Card and includes, unless the context states otherwise, the principal cardholder, joint cardholders and Business Card cardholders. Visa Business Rewards Card means our Visa Business Rewards product that is designed for small businesses and operates like a personal card. 2. Your Card and PIN Card 2.1 We must be satisfied with your identity before we open a Card Account for you. The principal cardholder, each joint cardholder, each additional cardholder, each business cardholder and each Beneficial Owner will be required to provide us with proof of their identity and address to open a Card Account, obtain a Card and at other times, for example, when you withdraw certain amounts out of the Card Account. We will only provide you with a Card where the information made available to us leads us to believe you will be able to meet the terms of the Card facility. 2.2 You must sign your credit card as soon as you receive it. 2.3 You must not use your Card for anything illegal, or allow anyone else to use your Card, Card number, PIN and must keep them safe from theft or fraudulent use. PIN 2.4 You will be required to have a PIN on your Card. You will need a PIN to use your Card to access an ATM and for most Transactions made with a chip Card. If your Card has contactless technology you may choose to make Contactless Transactions with or without using your PIN. See the Contactless Transactions section. When you select your PIN, you should choose a number that you will be able to remember easily. You must not choose unsuitable numbers such as: birth dates, months or years; sequential numbers (e.g. 3456); number combinations that may be easily guessed (e.g. 1111); parts of your telephone number; parts of numbers in the order in which they are printed on your Card; other easily accessible personal data (e.g. drivers licence or any other numbers easily connected with you). Keeping your Card and PIN secure 2.5 To protect yourself against Card fraud you must safeguard your Card and PIN: Do not write your PIN down anywhere. Memorise it instead. Never tell anyone (including Police, bank staff or your family) your PIN. Make sure no-one can see you enter your PIN at ATMs or when using EFTPOS, or see your Card details when using a computer to shop online. Consider using a different PIN for different cards. Take care of your Card. Do not leave your Card in an unattended vehicle, wallet or purse or anywhere where a thief could remove a Card without being noticed (for example in nightclubs, hotels or restaurants). Do not let anyone else use your Card. Always remember to take your Card back after using it. Tell us if you change your address so replacement Cards are sent to the correct place. Report the loss or theft of your Card as soon as you re aware of it. When using your Card online ensure there is https in front of the web address and that there is a padlock or other security symbol on the web page. 2

4 3 Never your Card number. Theft, loss or misuse of your Card or PIN 2.6 You must contact us immediately on becoming aware your Card is lost or stolen, if your Card is in the possession of another person, or your Card, or PIN is misused (or you think it may be): If you are in New Zealand, phone the ASB Contact Centre on If you are overseas, phone the ASB Contact Centre in New Zealand on collect. If you are unable to call the ASB Contact Centre, you must notify the nearest office of Visa. 2.7 You agree to provide us any information and help we reasonably ask for to deal with misuse or unauthorised access to your Card Account, or in relation to any other Transaction we, the police or other authorities are investigating. We may pass on related information to other banks, the police, Visa, MasterCard or those involved in processing Card payments. There may be occassions when we ask that you lodge a formal complaint with the police in relation to your Card Account. If you decline to do so and we are prejudiced as a result we may decline to reimburse you for any loss on your Card Account. 2.8 At your request, we will send you a replacement Card. A replacement fee may apply. Changing your Card Type 2.9 On occassion we may have reason to issue a different Card Type from the one you applied for, or in place of your existing Card. If we do this we will give you a new Card Account number and Card. You have the right to cancel the Card Account if you do not want the different Card Type. 3. Your Card Account Notifying us of your details 3.1 You must tell us if your name, Beneficial Owners or contact details change. Provision of information 3.2 During your relationship with us we may ask for and collect further information about you and the Beneficial Owners and your dealings with us. Statements 3.3 Your statement will be made available to you monthly. We will not issue a monthly statement if there is no balance on your Card Account and no new amounts have been debited or credited since the previous statement. Joint cardholders 3.4 We may at our discretion allow you and a joint cardholder to each hold a Card on the same Card Account. You are both bound by these Conditions of Use. 3.5 You and any joint cardholder are liable both jointly and severally for any amount owing to us on the Card Account. This means that any one or more of you may be required to pay amounts, including any outstanding balance, owed on the Card Account. 3.6 Cardholder personal information and Card Account information will be available to all cardholders on the Card Account. 3.7 Any joint cardholder can give us instructions independently of the others on the Card Account. For example, one joint cardholder can request a higher credit limit on the Card Account and one joint cardholder can request a different Card Type for all Cards on a Card Account. 3.8 Each joint cardholder appoints each other joint cardholder on the Card Account as their agent to receive Credit Contracts and Consumer Finance Act 2003 disclosures, notices and other communications on their behalf. The joint cardholder receiving the disclosures, notices and other communications acknowledges that it is receiving theses on its own behalf and on behalf of the other joint cardholders. A joint cardholder may, by notifying us, terminate the appointment of another joint cardholder as their agent for receiving these disclosures, notices and other communications. Additional cardholders 3.9 If you would like someone else to have access to your Card Account with a Card, we can (at our discretion) issue an additional Card to that person. You must make sure that person is aware of, and keeps to, all conditions relating to the use and safety of Cards Transactions made by an additional cardholder will be treated as Transactions made by you. You are responsible for all use of the additional Card. You must pay us for Transactions made by the additional Cardholder. You will also be liable for any charges payable as a result of use of a Card by an additional cardholder Cardholder personal information and Card Account information will be available to all cardholders on the Card Account. Business Cards 3.12 At the request of a business organisation, we may issue you a Business Card on that business organisation s Card Account. The business organisation and all Business Card cardholders are bound by these Conditions of Use You, the business organisation, are liable for all amounts owing to us on the Card Account. Where the business organisation is a sole trader and it has elected to have a Business Card Account, the sole trader is personally liable for all amounts owing to us on the Card Account Business cardholder personal information and Card Account information will be available to the business organisation which has authorised the issue of the Business Card(s). 4. Transactions and credit limits Your credit limit 4.1 We will tell you your credit limit when we first open your Card Account and on your monthly statements. 4.2 We can decline Transactions that are over your credit limit. If you try to make a Transaction over your credit limit, we will treat this as a request to go over limit and, if, as a service to you, we authorise it and you exceed your credit limit by more than 10% on any monthly statement, an over limit fee will apply. Please refer to the ASB Guide to Fees brochure for this fee. A copy is available from asb.co.nz and any ASB branch. 4.3 You can tell us if you want a lower credit limit on your Card Account or if you do not want your credit limit to be increased. We may require minimum limits. 4.4 You may request a higher credit limit on your Card Account. We will only increase your credit limit when the information made available to us leads us to believe that you will be able to meet the terms of the Card facility. We have the right to decide not to increase your credit limit. 4.5 An additional cardholder or a Business Card cardholder cannot request changes to the credit limit. 4.6 We may decrease your credit limit from time to time. 4.7 If you exceed your credit limit we can: decline further Transactions; demand that you pay the amount over limit immediately; and charge an over limit fee. Using your Card 4.8 You may use your credit card to make Transactions in New Zealand and overseas with any merchant or bank displaying your Card symbol and to make cash withdrawals at any ATM. You may use your credit card to check your Card Account balance and other nominated ASB account balances, and to transfer funds between your ASB accounts at ASB ATMs. 4

5 5 4.9 If your Card has contactless technology you may choose to use your Card to make Contactless Transactions in New Zealand and overseas with any merchant or bank displaying your Card symbol and the contactless symbol A merchant may charge you a fee for using your Card. The merchant determines the amount of the fee Once you have made a Transaction, you cannot cancel it We will not be held liable if you are unable to: complete a purchase using your Card; or access ATMs in New Zealand or overseas; or withdraw funds If you encounter difficulties with another New Zealand bank s ATM and cannot resolve them with that bank, we will provide assistance We may refuse to carry out a Transaction if: you have exceeded a limit we have applied to your Card Account (such as a daily limit on Cash Advances); it seems unusual compared with the way you normally use your Card and we suspect misuse; we reasonably consider it necessary to protect the security of your Card Account; we reasonably believe that someone else may have rights over money in your Card Account; or any other reason set out separately in these Conditions of Use. Contactless Transactions 4.15 You will be required to enter your PIN or sign to use your Card to make a Contactless Transaction in New Zealand of over NZ$ If you use your Card to make Contactless Transactions overseas, different limits may apply. We have no control over these limits For security purposes you may be required from time to time to enter your PIN or sign to use your Card to make a Contactless Transaction in New Zealand or overseas that is less than NZ$ Using your Card overseas 4.17 You can use your Card to make Overseas Transactions. Overseas Transactions will either: first be converted into US dollars and then into New Zealand dollars; or be converted directly from the Transaction currency into New Zealand dollars, at the applicable Conversion Rate Overseas Transactions made using a MasterCard card at a Commonwealth Bank of Australia ATM will incur an ASB Retail Exchange Margin. All other Overseas Transactions will incur Offshore Service Margins. The Offshore Service Margins and the ASB Retail Exchange Margin are subject to change on 14 days notice. Please refer to the ASB Guide to Fees brochure for the current margins. A copy is available from any of our branches or at Margins will be charged to your Card Account along with the total converted amount of the Transaction You may be offered the opportunity to choose to pay for goods or services at a merchant in a country other than New Zealand, in New Zealand dollars, at the time of the purchase. This is called Dynamic Currency Conversion and can be applied only by agreement between you and the merchant. The rate of conversion and any fee charged by the merchant is applied at the time the Transaction is made and is determined by the merchant and the merchant s bank. We have no control over the conversion rate used or fees charged Overseas Transactions may be subject to exchange controls or other government requirements, customs duties and taxes. All such charges are your responsibility. Cash advances 4.21 If you use your Card to obtain Cash Advances in New Zealand, the following limits apply: a minimum advance of NZ$20.00; a maximum daily amount of NZ$2,000 for ASB Platinum Cards; and a maximum daily amount of NZ$1,000 for all other Cards We will charge you a Cash Advance fee If you use your Card to obtain Cash Advances from an overseas ATM displaying your Card symbol or an overseas merchant, different limits may apply and you may be charged an access fee. We have no control over these limits or the access fee charged If you use your Card to make a cash withdrawal from an ATM not displaying the ASB logo you may be charged an access fee. We have no control over the access fee charged If you transfer funds from your Card Account to another ASB account, we may charge you a Cash Advance fee. Dual account access 4.26 You may choose to use your Card to access some of your other transactional and savings accounts through ATMs and EFTPOS terminals in New Zealand and through ATMs overseas Business Cards can not be used to access other accounts Dual account access is granted on an individual basis. You will be able to nominate to have access to: accounts where you are sole signatory; and joint accounts where you are authorised to operate the account alone If you use your Card to access your transactional and savings accounts, the following daily limits apply: a maximum amount of NZ$2,000 for cash withdrawals via ATMs and EFTPOS; and a maximum amount of NZ$5,000 (including any cash obtained) for purchases of goods and services using EFTPOS. Pre-authorisation of Transactions 4.30 A bank or a merchant may obtain an authorisation to complete a Transaction. The purpose of an authorisation is to establish that there are no restrictions on the Card Account and that there are sufficient funds in the Card Account for the Transaction If the actual value of a Transaction is not known (e.g. petrol at pump, hotel/motel accommodation) a bank or a merchant may obtain an authorisation for an estimated value of the Transaction. Once authorisation is obtained, the available funds on your Card Account will be reduced by the value of the authorised amount. This authorised amount will remain on your Card Account until a Transaction that matches the authorisation is processed, or if no matching Transaction is processed, for up to four days. This means that in some instances your available funds will be reduced by the amount of both the authorised amount and the actual Transaction amount for a short period of time. Cash 4.32 Where you pay cash into your Card Account at an ASB branch we will show it in your Card Account that day. We will allow you to use it straightaway. We may require you to provide proof of your identity, address and where the cash has come from where the amount is over a certain limit set by us Where someone else pays cash into your Card Account and the amount is over certain limits set by us, they will be required to provide proof of their identity, address and where the cash has come from. We will not accept the payment until this proof has been provided. 6

6 4.34 Where you pay cash into your Card Account at an ASB ATM you will not be able to use the cash until it has been counted, which may be the next business day. Setting locks and limits 4.35 Only the holder of a Card can lock or limit transactions or apply a temporary lock on the Card If Card Control is available to you through your ASB mobile application, then by updating your Card settings via the ASB mobile application, you can lock your Card to block: in-store Overseas Transactions on your Card, where your Card is physically presented at a merchant terminal outside of New Zealand (excluding ATMs); Transactions made on your Card online; cash withdrawals using your Card at an ATM (both within New Zealand and overseas); Contactless Transactions; or all Transactions made by your Card, where you have misplaced it or to prevent unauthorised use ( temporary lock ). You can then allow these Transaction types by updating your Card settings You can set a limit per Transaction on your Card and update or remove the limit, by updating your Card settings in the ASB mobile application If you choose to apply a temporary block and block all transactions made by your Card, you should be aware that a temporary lock does not report your Card to us as being lost or stolen You can remove locks and limits by updating your Card settings in the ASB mobile application or by calling us on , or If you use your Card to access some of your other transactional and savings accounts then locks and limits will apply to all accounts you can access with your Card. How do locks and limits work? 4.41 Transactions will be declined by us when we receive an authorisation request for a Transaction which matches one of the Transaction types you have locked, exceeds a limit you have set or takes place when a temporary lock is in place We rely on the information about a Transaction that a merchant or financial institution provides us to determine whether the Transaction matches one of the Transaction types you have locked. If, for example, you block in-store Overseas Transactions but the merchant store owner incorrectly processes the in-store Transaction as an online Transaction, the Transaction will not be blocked Irrespective of your lock or limit settings we will not decline Transactions: that are recurring Transactions (for example, direct debits); you have made over the phone or where you have provided your Card details for a mail order purchase unless you have applied a temporary block; from your Card made via ASB branches (other than via an ASB branch ATM), ASB phone banking, online or mobile banking (including transfers from your Card to other accounts) and bill payments; that are not sent to us for authorisation at the time they re made, for example, some Contactless Transactions or Transactions processed when there is a system interruption, unless you have applied a temporary block; or that we reasonably consider should be allowed for your convenience. These Transactions will be charged to your Card Account even if they match one of the locks or limits you have set. Availability of locks and limits 4.44 While we will make every effort to decline transactions that match one of the locks or limits you have set, we cannot guarantee that all such transactions will necessarily be declined due to circumstances beyond our control such as those set out in Condition 4.42 above. We are not responsible for any loss you suffer if a transaction: authorised by you is charged to your account even though it matches one of the locks or limits you have set; or is declined because it matches one of the locks or limits you have set, including any subsequent loss of goods and/or services if the Merchant is unable to process the Transaction You acknowledge that the lock and limit functions are reliant on computer and/or telecommunications systems. Disruptions to these systems may result in the lock or limit functions, setting and removing blocks being unavailable from time to time Any locks or limits set by you: will continue to apply to a replacement Card issued with an identical Card number; and will not continue to apply to a new or replacement Card issued with a different Card number Note that pre-authorisations of transactions (for example, at a pre-pay petrol pump), may be declined if the pre-authorisation amount is over the amount you have set as the limit on your Card Lock and/or limit functionality is not available on MasterCard Cards. 5. Disputes Mistakes or discrepancies 5.1 If you think that a Transaction on your statement is incorrect you must notify us in writing within 30 days of the closing date of the statement to enable us to investigate the Transaction. If we are not notified we may be unable to reverse the Transaction and you will be liable to pay for it. 5.2 We will acknowledge your notice of a disputed Transaction within 30 days of receipt and report back to you with the result of our investigation. If we establish that a mistake did occur, it will be corrected and we will reimburse any related fees or charges. 5.3 If you are not satisfied with the result of our investigation you should contact our Customer Care Team on and request that the matter be reviewed. If you are not satisfied with the outcome of that review you may refer the matter to the Banking Ombudsman. We will provide you with the contact details for the Banking Ombudsman. Disputes with merchants 5.4 We have no liability to you for: any refusal by a merchant to accept your Card; or any defect or deficiency in the provision of goods or services acquired through the use of your Card; or where you decide you no longer want the goods or services acquired through the use of your Card. Any such dispute is to be resolved between you and the merchant. 5.5 You should exercise some care and be aware of the risks of using your Card to pay for goods or services in advance of receiving them. You should consider the standing of the company or entity you are doing business with including when purchasing goods or services non face-to-face. 5.6 Where you have such a dispute with a merchant, you must still pay all amounts due to us. 7 8

7 Dispute resolution scheme 5.7 We are a member of the Banking Ombudsman Dispute Resolution Scheme. You can contact the Banking Ombudsman at: Address: Freepost PO Box Featherston Street Wellington 6146 Telephone number: address: [email protected] 5.8 We (ASB Bank Limited) are registered on the register of financial service providers. Our registration number is FSP All interest on balances transferred from non-asb accounts charged since your current statement; All Cash Advances and Dishonoured Payments made since your current statement; All purchases made since your current statement; All balances transferred from non-asb acounts shown on the current statement and any previous statements. Should your account contain multiple balance transfers, the balance transfer with the highest interest rate will be paid first; All balances transferred from non-asb accounts since your current statement. Should your account contain multiple balance transfers, the balance transfers will be paid in the order they were made Payments Minimum monthly payment 6.1 You must make a minimum payment by the payment due date every month as shown on your monthly statement The minimum payment is the greater of: 3% of the closing balance shown on your monthly statement; or $10, except where your closing balance is less than $10, then the minimum payment you must make by the payment date is the closing balance as shown on your monthly statement. 6.2 Where you have exceeded your credit limit or your account is overdue, the minimum payment is the amount determined in accordance with condition 6.1 plus the greater of: the amount of your closing balance that exceeds your credit limit; or any overdue amount. Where your minimum payment, determined in accordance with this condition 6.2, is greater than the closing balance shown on your monthly statement the minimum payment you must make by the payment date is the closing balance as shown on your monthly statement. If you have not received your monthly statement for any reason please contact us as you are still required to meet your minimum payment obligation. 6.3 If the full closing balance shown on the monthly statement is not paid by the payment due date, interest will be payable as set out in Condition You can always pay more if you want to. However if you do, you will still need to pay the minimum payment on your next monthly statement. Late payment fee 6.5 A late payment fee will apply if you do not make at least the minimum payment due by the date shown on your statement. Please refer to the ASB Guide to Fees brochure for this fee. A copy is available from asb.co.nz and any ASB branch. Allocation of payments 6.6 Payments made to your Card Account are applied against the amount you owe in the following order: All interest on purchases, cash advances, charges and dishonoured payments, and all charges shown on the current statement and any previous statements; All interest on balances transferred from non-asb accounts shown on the current statement and any previous statements; All Cash Advances and Dishonoured Payments shown on the current statement and any previous statements; All purchases shown on the current statement and any previous statements; All interest on purchases, cash advances, charges and dishonoured payments, and all charges charged since your current statement; Changes on grounds of unforseen hardship 6.7 If you are unable to keep up your payments because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you can apply to us to postpone, during a specified period, the dates on which payments are due under your agreement with us. To apply for this change you need to: make a request to us in writing which explains your situation and requests the change; and reasonably expect to be able to keep up your payments if the change is made. You should apply to us as soon as possible. If you leave it too long, we may not have to consider your application. 7. Interest Calculation 7.1 We calculate interest on your daily balance on the last day of your statement period at the interest rate(s) applicable at that date. Your statement period runs from the date of the opening balance of the statement to the date of the closing balance of the statement. 7.2 Interest will be debited to your Card Account at the end of the last day of your statement period. Interest rates 7.3 Unless otherwise specified in a promotion or agreed with you: The purchase interest rate will apply to all purchases, Offshore Service Margins, ASB Retail Exchange Margins and balances transferred from other ASB accounts. The Cash Advance interest rate will apply to all Cash Advances and Dishonoured Payments. The balance transfer interest rate will apply to all balances transferred from non-asb accounts. 7.4 From time to time we may offer promotional interest rates for certain purchases or balances transferred, for specified periods. The standard purchase interest rate will apply to the unpaid balance of any such purchases or balances transferred when the term of the promotional interest rate expires. 7.5 We will tell you your interest rates when your Card is first issued to you and on your statements. Current standard interest rates are available at asb.co.nz. Interest rates are subject to change by us at any time. Interest on purchases 7.6 If you pay the full amount of your statement closing balance by the payment due date, you will not be charged interest on the purchases listed on that statement. You will be charged interest on the portion of the closing balance that is unpaid purchases from two or more statements ago. This interest will be charged from the beginning of the statement period until payment of that portion of the balance is made in full. 10

8 7.7 If you do not pay the full amount of your statement closing balance by the payment due date, you will be charged interest on the daily balance for the statement period. 7.8 Purchases made since the statement period will be included in your next statement. Interest on Cash Advances and Dishonoured Payments 7.9 You will be charged interest on the daily balance of each Cash Advance and Dishonoured Payment, from the date the advance or payment is processed by us until payment of that advance or payment is made in full Cash Advances and Dishonoured Payments made since the statement period will be included in your next statement. Interest on balances transferred from non-asb accounts 7.11 You will be charged interest on the daily balance of each balance transferred from a non-asb account, from the date of the transfer until payment of that balance is made in full. Interest on charges 7.12 Interest on Offshore Service Margins and ASB Retail Exchange Margins will be charged in the same way interest is charged on purchases You will not be charged interest on any other fees or charges. Interest on unpaid interest 7.14 You will not be charged interest on unpaid interest. 8. Charges 8.1 We may debit your Card Account with the fees and other charges set out in these conditions. These charges are subject to change and details are provided on the back of the letter provided to you when you open your Card Account and in the ASB Guide to Fees brochure available at any branch of ASB or at 9. Liability for payment of Transactions, fees, interest and costs 9.1 You are responsible for and must repay all credit we extend to you. You must also pay any: interest; late payment fee, over limit fee and any other fees and costs arising from the issue or use of any Card or Card Account; annual, half yearly or quarterly account charge for providing your Card Account; costs we reasonably incur associated with the collection of amounts overdue for payment on the Card Account (including tolls, collection agent s costs and legal fees on a solicitor/client basis); statutory duty, levy or charge incurred in relation to Transactions; direct costs incurred by us in investigating an unauthorised or disputed Transaction where that unauthorised or disputed Transaction is determined by us to be an authorised Transaction. 9.2 The person in whose name a Card Account has been opened is liable for all amounts debited to the Card Account. If there are any joint cardholders on the Card Account, all of those persons are jointly and severally liable for any amount owing to us on the Card Account as set out in Conditions 3.5. Application of moneys held in other accounts with us 9.3 We may: make payments due to us under these Conditions of Use if you don t pay them on time yourself; or if your Card Account has been closed pay off the balance owing on the Card Account, from other accounts you or other cardholders on the Card Account have with us (including accounts you hold with other people). We will promptly tell you when we have done this. 10. Liability for losses resulting from lost or stolen Cards and PINs 10.1 Provided you notify us immediately on becoming aware of any of the events listed below have occurred, you will have no liability to us arising from any unauthorised use of a Card, recording, or disclosure of a PIN, other than as provided for in Conditions 10.2 and The events referred to are the following: a Card is lost or mislaid; or a Card is stolen; or you know that your Card is in the possession of another person; or you believe that another person has used your Card or gained knowledge of its PIN. Liability for loss contributed to by you 10.2 If any loss arises from the unauthorised use of a Card, which you caused or contributed to (as explained in Condition 10.4), your liability shall be the lesser of: the actual loss at the time when we were notified; and the maximum amount that you would have been entitled to withdraw from the Card Account between the time the Card was lost or stolen and the time we were notified. Liability in the cases of fraud or negligence by you 10.3 You are liable to us for all losses arising from the unauthorised use of a Card or PIN which results from your fraud or negligence. Defining contribution to loss 10.4 You will be treated as having caused or contributed to the loss arising from the unauthorised use of your Card if you have breached these Conditions of Use, for example (but not limited to) by: selecting unsuitable PINs (see Condition 2.5); or failing to reasonably safeguard your Card; or keeping written records of PINs; or parting with your Card, or allowing someone else to use your Card or disclosing your PIN to any other person; or failing to take all reasonable care to prevent others from identifying your PIN, for example, when keying-in your PIN; or unreasonably delaying notification to us of the loss or theft of your Card or of the actual or possible disclosure to any other person of PINs. The amount of the potential liability is defined at Condition Other cases where you will have no liability 10.5 You will not be liable to us for any loss suffered by us caused by: fraudulent or negligent acts or omissions of our employees, our agents, or parties involved in the provision of electronic banking services; or faults that occur in the machines, cards or systems used, unless the faults are obvious or advised by message or notice on display; or unauthorised Transactions occurring before you have received your Card; or any other unauthorised Transaction where it is clear that you could not have contributed to the loss

9 Our liability to you 11.1 You agree that where the goods and services provided under these Conditions of Use are supplied or acquired in trade, to the maximum extent permitted by law you and us contract out of the provisions of the Consumer Guarantees Act Other than as required by law or as expressly provided in these Conditions of Use, we shall not be liable to you in respect of any loss of any nature except in respect of direct losses which may be suffered as a consequence of the failure of a Card or associated electronic systems and which are directly attributable to our gross negligence or wilful default, or the fraudulent or negligent acts or omissions of our employees or agents. We shall have no liability for consequential loss which you may suffer in any circumstances. 12. Card cancellation and account closure Our cancellation of a Card 12.1 There may be occassions where we cancel or replace your Card with or without notice. Examples of the reasons we may do this are set out in Condition Where we do this without prior notice we will promptly tell you Cancellation of the principal cardholder s Card, a joint cardholder s Card or all Cards issued on a Card Account may result in the closure of the Card Account and the provisions of Condition will apply Following cancellation of a Card, you are responsible for destroying the credit card. You remain liable for all Transactions debited to the Card Account by a cancelled Card and all related interest, fees and charges. Your cancellation of a Card 12.4 The person in whose name a Card Account has been opened may cancel a Card at any time. To do this you must notify us in writing or by phone of the cancellation and destroy the credit card Cancellation of the principal cardholder s Card, a joint cardholder s Card, or all Cards issued on a Card Account may result in the closure of the Card Account and the provisions of Condition will apply An additional cardholder or a Business Card cardholder can only cancel their own Card Following cancellation of a Card, you are responsible for destroying the credit card. You remain liable for all Transactions debited to the Card Account by a cancelled Card and all related interest, fees and charges As a joint cardholder you may cancel both Cards on a Card Account. If as a joint cardholder you cancel only one Card, the joint Card Account will be closed and both cardholders remain jointly and severally liable for any amount owing to us on the Card Account. The provisions of Condition apply on closure of the Card Account. Our closure of the Card Account 12.9 We may close your Card Account at any time giving you at least 14 days notice There may be circumstances where we may cancel a Card or close your Card Account without prior notice. Examples are: if there is a legal requirement, or a court or other authority tells us to act in that way; if we reasonably believe that you or payments into or out of our account are subject to a New Zealand or international sanction regime; if you or any Beneficial Owner does not meet our identification requirements at any time; if you have acted unlawfully; if you have breached our Conditions of Use; if you have acted abusively to our staff; or where you have not used the Card Account for its intended purpose The closure of your Card Account will have the effect of cancelling all Cards connected to your Card Account The provisions of Condition apply where we close your Card Account. Your closure of the Card Account The person in whose name a Card Account has been opened may close the Card Account at any time. To do this you must notify us in writing or by phone of the closure and destroy all credit cards issued on your Card Account The closure of your Card Account will have the effect of cancelling all credit cards connected to your Card Account If the Card Account is held by a business organisation which ceases to trade, you must notify us in writing immediately and the Card Account will be closed If the Card Account is held jointly with another person, you may close the account by giving us notice. In these cases, we will give notice of the closure to the joint holder The provisions of Condition apply where you close your Card Account. Liability for Card Account following closure of Card Account Following closure of your Card Account, you have a continuing liability to pay us all of the following: the amount outstanding on the Card Account. We may require you to pay the amount outstanding immediately; any recurring Transactions subsequently debited to the Card Account. It is your responsibility to contact the initiator of any Transactions that are regularly billed to your Card Account and advise that your Card Account is closed; when notified, any amount debited to the Card Account in respect of any Transaction incurred which had not been charged to the Card Account at the date of closure; and any fees, interest, collection charges and costs payable in terms of Conditions 7 and 8 of these Conditions of Use until all moneys due to us have been paid in full. 13. Changes to Conditions of Use, charges and services Changes we agree with you 13.1 Subject to Condition 13.2, if we agree with you to change any of these Conditions of Use we will advise you of the change before it takes effect. We will communicate such change by direct communication with you If we agree with you to change any of these Conditions of Use and the change is one that: reduces your obligations to us; extends the time for any payment to be made by you; releases any security interest relating to these Conditions of Use; or increases your credit limit, we may communicate the change to you within 5 working days of the day the change takes effect or, at the time of your next statement. Changes we make 13.3 We may change any or all of these Conditions of Use at any time. Subject to Condition 13.4, where we change: an interest rate; how interest is calculated or applied; the amount, frequency, time for payment, or method of calculation of any payment, fee or charge; your credit limit, 14

10 15 we will communicate such changes by direct communication with you within 5 working days of the day the change takes effect. In the case of a change to an interest rate, charge or fee, we may choose to communicate this to you by display in our branches,by notice on our website or by any other method of electronic communication used by you If we make changes to any of the matters in Condition 13.3 and the change is one that: reduces your obligations to us; or extends the time for any payment to be made by you, we may communicate the change to you at the time of your next statement Where we change any condition other than that those set out in Condition 13.3 we will: give at least 14 days notice of such change; and communicate such change, either by direct communication, by display in our branches, by notice in the media (such as a public notice) or, by notice on our website or by any other method of electronic communication used by you We may at any time add to, modify or withdraw any or all of the services available in respect of your Card. 14. Confidentiality of your information Collecting and using information 14.1 We will collect, hold and use information about you for the purposes of: determining your suitability as a holder of a Card or to increase the limit on your Card Account; confirming your identity and address, for example, electronically matching your information with identification information in third party databases; opening, operating, administrating and maintaining any products or services provided to you by us or our related companies (whether incorporated in New Zealand or elsewhere); providing you with the use of, and information about, any other ASB products and services and products and services of our related companies (whether incorporated or constituted in New Zealand or elsewhere); both us and our related companies (whether incorporated in New Zealand or elsewhere) complying with regulatory and other requirements, for example, liquidity requirements; managing your relationship with us so, for example, we can respond to your queries; monitoring and screening for anti-money laundering and countering financing of terrorism purposes and for fraud and crime detection purposes; conducting market research, data processing and statistical analysis; and for both us and our related companies (whether incorporated in New Zealand or elsewhere) monitoring whether information must be disclosed to the Government and foreign governments for taxation purposes You authorise us to obtain information about you from our related companies (whether incorporated or constituted in New Zealand or elsewhere) for the above purposes Your information may be held on behalf of ASB by data storage providers including cloud-based storage providers, in New Zealand or elsewhere. Releasing information 14.4 You agree your information may be given to: Our related companies (whether incorporated or constituted in New Zealand or elsewhere). Our agents and other third parties (whether in New Zealand or overseas) that provide services to, or for us. Research firms engaged by us to carry out customer surveys and conduct market research. Other banks (including overseas banks), agents, contractors or other financial services providers assisting with international transactions. True Rewards partners or other organisations associated with True Rewards. The police, certain governmental agencies or other financial institutions where we reasonably believe that disclosure will assist the investigation, detection and/or prevention of fraud or other criminal offences. A regulator for the purpose of carrying out its functions in connection with our business. Credit reporting agencies, other credit providers and debt collection agencies. Guarantors and proposed guarantors. The Government and foreign governments where we believe disclosure is required to comply with regulatory and other requirements. Any previous or current employer, if we need to confirm your employment history and income. Any other party authorised by you Certain laws require us to disclose your information. Overseas banks, agents, contractors or financial services providers who assist with international transactions will be subject to the laws of that jurisdiction which may require them to disclose your information You authorise us to: Confirm your employment history and income with any previous or current employer. Make enquiries relating to your credit record or other information relevant to the provision of credit to you (now or in the future), from credit reporting agencies and other credit providers. You also authorise those parties to provide such information to us. Disclose your information (including default information and ongoing credit account information) to credit reporting agencies who will hold and use that information to provide their credit reporting services. This will mean that they may disclose any information they hold about you to eligible customers of their credit reporting services. Accuracy of information 14.7 It s important that you give us complete and accurate information. If you don t, we may decline your application for an ASB account or service We will do our best to ensure that the information we hold about you is accurate. Prompt advice of any changes in your personal contact details such as residential or address, or telephone or facsimile numbers will help us do this. Access to information 14.9 Your information will be collected and held by ASB Bank Limited, ASB North Wharf, 12 Jellicoe Street, Auckland Central, Auckland You have rights of access to, and correction of, personal information (as defined in the Privacy Act 1993) held by us. 16

11 15. General Relationship of Conditions of Use to other accounts 15.1 These Conditions of Use must be read with the terms and conditions applying to any other account or facility you have with us. If those other terms and conditions conflict with these Conditions of Use, these Conditions of Use will take priority unless the other terms and conditions are specifically expressed to take priority over these Conditions of Use. Security Interest 15.2 Any all obligations mortgage that we hold, whether now or in the future, in respect of your property provides security for all indebtedness you incur with your Card and any indebtedness we incur on your behalf. If we exercise our rights of enforcement under the security to sell the property and the proceeds of that sale are insufficient to repay the balance owing on the Card Account at that time, you will remain indebted to us for any unpaid amount owning on the Card Account. Electronic disclosure 15.3 You consent to us giving you documents, notices and communications in relation to your Card or Card Account in electronic form by electronic communication through, for example: FastNet Classic (for example via your messaging inbox and/or document storage function); or Any other internet banking system provided by us; or Any application available through your mobile device approved by us for this purpose You agree that any such electronic communication is taken to be dispatched by us and received by you at the time it is uploaded to the relevant system You consent to any such documents, notices and communications being in a commonly used format (for example, PDF) and being accessible by commonly used software (for example Internet Explorer). Waivers 15.6 We may from time to time choose not to enforce our contractual rights against you. If we choose not to exercise rights against you, we can still do so later. Governing Law 15.7 These Conditions of Use are governed by and are to be construed in accordance with New Zealand law. The parties submit to the nonexclusive jurisdiction of the New Zealand courts. Part 2 ASB Visa Platinum Travel Insurance Policy Wording As a Platinum Cardholder, you are eligible for travel insurance cover under the ASB Visa Platinum Travel Insurance ( Policy ) which is underwritten by TOWER Insurance Limited. We want you to have a safe and pleasant journey, and to be confident knowing what your travel insurance policy will cover you for if the unexpected does happen. It is therefore important that you understand the terms and conditions of this Policy. To help you understand this Policy wording we have tried to write it in simple, easy to understand language. The spirit and intent of this Policy is to cover you for unexpected events. However, no travel insurance policy covers every possible eventuality. Because we want to be able to pay your claim in the event of a qualifying loss, it is important that you read and understand your obligations under this Policy. The following pages contain information relating to the Policy including a full copy of the Policy wording. We recommend that you read through these details as it is important you are aware of them. If you have any questions about cover provided under the Policy or the Policy wording, please call TOWER Insurance Limited on Important Information Cover Under The Policy The Policy provides cover to each Platinum Cardholder. In addition, cover is also extended to the Spouse and Dependent Children of Platinum Cardholders, if they are Travelling with the Platinum Cardholder. The Policy consists of 8 Sections and provides You with cover under each of those Sections. The maximum amount payable (i.e. the Sum Insured) under each Section, and other limitations applying to amounts claimable, is specified in the Schedule of Benefits and in each Section of the Policy. Each Section is governed by specific conditions and exclusions and is also subject to the General Conditions and the General Exclusions set out in full in this Policy. Please read the Policy wording carefully to ensure you understand the extent of cover provided and the applicable conditions, exclusions, procedures, requirements and limitations. The Policy applies for Overseas Travel from and returning to New Zealand commencing during the Period of Insurance (see Definitions section of Policy wording). Furthermore, some cover under Section 2 of the Policy (Cancellation and Changes to Planned Travel) applies from the date of Activation of Cover, until the date Your Travel commences. 120 Day Cover The maximum period for which cover is provided under the Policy is 120 consecutive days from the date Your Travel commences. Extensions to the 120 day period of cover can be arranged for up to an additional 120 days with TOWER Insurance Limited by calling prior to departure from New Zealand. Alternatively, if an extension is required after Your departure from New Zealand, this may be arranged by contacting Our Worldwide Emergency Assistance Service reverse charge on 64 (9) before the 120th day after the date Your Travel commenced. Extensions of cover are subject to the payment of an additional premium, which will be charged to Your Platinum Card Account

12 Activation of Cover You are entitled to claim under the terms of this Policy if You have prior to leaving New Zealand: charged 50% or more of the entire cost of Your Overseas return Travel tickets (tickets from and returning to New Zealand), including any applicable airport taxes (excluding New Zealand departure tax), to Your Platinum Card Account; or obtained your Overseas return Travel tickets using Your True Rewards Dollars, airpoints or another airline frequent flyer loyalty scheme then this will also serve as activation. However if the entire cost of Your Overseas return Travel tickets exceeds the balance of Your True Rewards Dollars, airpoints or another airline frequent flyer loyalty scheme, then 50% or more of the remaining cost, including any applicable airport taxes (excluding New Zealand departure tax), must be paid for using one of the other Activation of Cover methods; or obtained a cash advance from Your Platinum Card Account and on the same day used these funds to pay for 50% or more of the entire cost of Your Overseas return Travel tickets, including any applicable airport taxes (excluding New Zealand departure tax); or used another ASB account in Your name to pay for 50% or more of the entire cost of Your Overseas return Travel tickets, including any applicable airport taxes (excluding New Zealand departure tax), when Your Platinum Card is not an acceptable means of payment (e.g. the travel agent states in writing that the Platinum Card is not an acceptable means of payment, or that an additional charge would be incurred in order to use the Platinum Card); or won Your return Overseas Travel tickets in a prize draw or other competition. You will need to provide evidence of this Activation of Cover in the event of a claim (e.g. Platinum Card Account statement or True Rewards or airpoints account statement or bank account statement and receipt from travel agent and if applicable, written evidence from the travel agent stating that the Platinum Card is not an acceptable means of payment or would have incurred an additional charge). Schedule of Benefits and Sums Insured The compensation, sum insured and limit of liability applicable under each section of this Policy for each person (unless a Family sub-limit applies). Section Sum Insured (maximum amount payable) 1. Medical and Evacuation Expenses Unlimited Sublimits applying to Section 1 Emergency Dental Treatment $2,000 per person Continuing Treatment in New Zealand (for up to 90 days) $2,000 per person In Hospital Cash: $100 per 24 hours to a maximum of $5,000 per person Extra Travel & Accommodation Expenses/ Meal Allowance $5,000 per person/family Accompanying Person $5,000 per person Return of Mortal Remains/ Funeral Expenses $15,000 per person Medical/ Evacuation Expenses Due to Terrorism $100,000 per person/family 2. Cancellation and Changes to Planned Travel Unlimited Sublimits applying to Section 2 Resumption of Travel $5,000 per person/family Travel Delay (after 12 hours delay): $400 per person to a maximum of $800 per Family to a maximum of $1,000 per person $5,000 per Family Section Sum Insured (maximum amount payable) Delayed Travel to a Special Event $5,000 per person/family Missed Connection $10,000 per person/family False Arrest $10,000 per person Tour Cancellation $4,000 per person/family Hijack Cash: $1,000 per 24 hours to a maximum of $10,000 per person 3. Luggage, Money and Replacement Travel Documents $20,000 per person Sublimits applying to Section 3 Limit to any one item (Unspecified) Laptop Computers (inclusive of accessories) Limit for any one Specified Item Luggage Delay (after 12 hours delay) to a maximum of: Special Medication Benefit Credit Cards and Replacement Travel Documents Money $2,000 per item $6,000 per item $10,000 per item $1,000 per person $5,000 per Family $500 per person $10,000 per person $2,000 per person 4. Personal Accident $50,000 per person Sublimits applying to Section 4 Legal Expenses Relating to Injury or Death $3,000 per person Loss of Income: Up to $1,200 per week to a maximum of $14,400 per person/family Refer to Table of Events in policy wording for further sub-limits 5. Scheduled Transport Accident $1,000,000 per person (up to a maximum of $10,000,000 for all customers per event) Sublimits applying to Section 5 Accidental death of Dependent Child Disappearance $50,000 per Dependent Child $50,000 per person 6. Personal Liability $2,500,000 per person 7. Kidnap and Ransom $250,000 per person 8. Rental Vehicle Excess Cover $3,000 per person/family Excess You must pay the first $200 of each and every claim arising from the same event under Sections 1, 2 & 3. Further Limitations The maximum amount We will pay for the Platinum Cardholder, accompanying Spouse and Dependent Children is limited to double the amount specified in the Schedule of Benefits for each Section under which a claim is made (unless a Family sub-limit applies). The maximum amount We will pay for all claims under Section 1 9 Return of Mortal Remains/ Funeral Expenses, Section 1 10 Medical/Evacuation Expenses due to Terrorism and Section 2 11 Hijack Cash arising as a result of Terrorism is $100,000 per person or per Family. We will not pay for any costs or losses arising directly or indirectly from an act of Terrorism where such costs or losses exceed the $100,000 inclusive maximum per person or per Family or where the costs or losses arise as a result of Your Travelling to a country after there has been a reported or published warning in the mass media not to Travel to that particular country. Specified Items To extend cover for a Specified Item under Section 3 in excess of the maximum limit of $2,000 per item (or pair or set of items), You must obtain Our approval to increase the amount of cover for the Specified Item before Travel commences. We may refuse or limit cover, and specify any special conditions if cover is extended, including payment of an additional premium. The maximum limit for each Specified Item is $10,000 per item with a $15,000 maximum limit for all Specified Items. Age Limits There is no cover under this Policy for persons over the age of 79 at the date of departure from New Zealand. Your Policy wording outlines all the terms, conditions and exclusions specific to your Policy and should be read together with this Schedule of Benefits

13 Pre-Existing Medical Conditions There is no automatic cover for any Pre-Existing Conditions affecting You or any other Relevant Person upon whom Your Travel depends or whose circumstances effect Your Travel arrangements. In some cases Your Pre-Existing Conditions can be covered. If We are able to cover Your condition(s) an additional premium is payable which will be charged to Your Platinum Card Account. If you require advice in connection with this provision, please contact TOWER Insurance Limited on Age Limits This Policy covers current Platinum Cardholders of the ASB who are aged 79 or under at the time of commencing their Travel. Spouse and Dependent Children A Spouse and any Dependent Children are not covered under this Policy unless they are Travelling with their spouse or parent who holds a current Platinum Card and at least 50% of everyone s return Travel tickets have been purchased using your Platinum Card or by another Activation of Cover method. Excess We will not pay the first $200 of each and every claim arising from the same event under Sections 1, 2 and 3. Definitions Wherever the following words appear in this document starting with Capital Letters, such words mean: Activation Of Cover : You are entitled to claim under the terms of this Policy if You have prior to leaving New Zealand: (e) charged 50% or more of the entire cost of Your Overseas return Travel tickets (tickets from and returning to New Zealand), including any applicable airport taxes (excluding New Zealand departure tax), to Your Platinum Card Account; or obtained your Overseas return Travel tickets using Your True Rewards Dollars, airpoints or another airline frequent flyer loyalty scheme then this will also serve as activation. However if the entire cost of Your Overseas return Travel tickets exceeds the balance of Your True Rewards Dollars, airpoints or another airline frequent flyer loyalty scheme, then 50% or more of the remaining cost, including any applicable airport taxes (excluding New Zealand departure tax), must be paid for using one of the other Activation of Cover methods; or obtained a cash advance from Your Platinum Card Account and on the same day used these funds to pay for 50% or more of the entire cost of Your Overseas return Travel tickets, including any applicable airport taxes (excluding New Zealand departure tax); or used another ASB account in Your name to pay for 50% or more of the entire cost of Your Overseas return Travel tickets, including any applicable airport taxes (excluding New Zealand departure tax), when Your Platinum Card is not an acceptable means of payment (e.g. the travel agent states in writing that the Platinum Card is not an acceptable means of payment, or that an additional charge would be incurred in order to use the Platinum Card); or won Your return Overseas Travel tickets in a prize draw or other competition. You will need to provide evidence of this Activation of Cover in the event of a claim (e.g. Platinum Card Account statement or True Rewards or airpoints account statement or bank account statement and receipt from travel agent and if applicable, written evidence from the travel agent stating that the Platinum Card is not an acceptable means of payment or would have incurred an additional charge). ASB : ASB Bank Limited the Policy Holder (but does not include any separate business divisions issuing credit cards, including BankDirect unless the Policy is extended to include such business divisions). Dependent Children : Each person who: is the natural, step, or legally adopted child of the Platinum Cardholder; and is unmarried and not living in a relationship equivalent to marriage; and (i) (ii) is under the age of 18 years at the date Travel commences; or is a full-time student at an accredited institution of higher learning and is primarily dependent on the Platinum Cardholder for maintenance and support and is under the age of 25 years. Excess : The amounts deductible for each and every claim arising from the same event under Sections 1, 2 and 3. Family : Means You, Your Spouse and Dependent Children who are Travelling with You. Financial Collapse : Means in respect of any service provider You are relying on for Your Planned Travel, where that service provider: (e) is not able to pay its debts as they fall due for payment in the ordinary course of business; or ceases to carry on normal business operations; or has not paid money to another service provider whose services You are relying on; or is placed in receivership or liquidation; or becomes subject to statutory management. Hijack : Shall occur where threats of violence by non-governmental authorities are made with the intention of diverting any public transport from its scheduled route, or detaining persons for illegal purposes under international law, and includes the seizing of control of an aircraft, vehicle, train, vessel, or other public transportation that is licensed to carry fare-paying passengers, on which You are a passenger. Illness : An Unexpected sickness or disease which first manifests itself during Your Travel and whilst You are on Your Travel (or after Activation of Cover in the case of Your initial claim prior to Your Travel for Section 2 1 Postponement, Section 2 2 Cancellation of Travel, Section 2 7 Delayed Travel to a Special Event, Section 2 8 Missed Connection or Section 2 10 Tour Cancellation), but does not include any sickness or disease which is attributable to or referable to a Pre-Existing Condition. Immediate Family : Your Spouse, fiancé, fiancée, parent, brother, sister, child, grandparent, grandchild, parent-in-law, brother and sister-in-law, son and daughter-in-law. Indemnity Value : The current value of the relevant item calculated on the basis of original cost less an allowance for depreciation. Injury : Unexpected physical and bodily injury which happens as a result of external violence during Your Travel (or after Activation of Cover in the case of Your initial claim prior to Your Travel for Section 2 1 Postponement, Section 2 2 Cancellation of Travel, Section 2 7 Delayed Travel to a Special Event, Section 2 8 Missed Connection or Section 2 10 Tour Cancellation). Kidnapping, Kidnapped : Means the seizing and detaining or carrying away of You by force or the threat of force or by a fraudulent means for the purpose of demanding a Ransom against Your will and without Your consent. Manual Work : Any trade or work of a physical nature, or work that is not undertaken in an office

14 23 Medical Expenses : Reasonable expenses necessarily incurred by You on Your Travel in respect of: registered (or legally qualified equivalent) medical advice; treatment by a medical practitioner; and/or other actual, necessary and reasonable associated expenses, excluding dental treatment (except as provided under Section 1-2 Emergency Dental Treatment). Our Worldwide Emergency Assistance Service : Means the organisation arranged by Us having a place of business in New Zealand which has established international arrangements which enable it to provide emergency assistance services. Overseas : Means beyond the territorial limits of New Zealand. Period Of Insurance : This policy is effective from 1 December 2015 and will remain in force until ASB gives the required notice as defined in this Policy wording. Where You have validly activated cover under the Policy wordings existing immediately prior to 1 December 2015 You will receive cover under those wordings provided You continue to remain eligible for that cover. Permanent : Having lasted for 12 consecutive months and at the end of that time being beyond any hope of improvement (or at an earlier time at Our discretion). Planned Travel : The part of Your Travel for which pre-booked and prepaid Scheduled Transport was arranged by You in advance in New Zealand prior to the date You started Your Travel. Platinum Cards : Credit cards issued under the brand name ASB Visa Platinum by ASB with ASB s standard conditions of use applying to such credit cards. Platinum Card Account : The account established by ASB in relation to the principal Platinum Cardholder(s) which records transactions arising from the use of a Platinum Card: by that principal Platinum Cardholder(s); and by a related Additional Platinum Cardholder(s); and payments to the credit of that account. Platinum Cardholder : Each person who has a Platinum Card which is current and which has not been cancelled or had its operation suspended under ASB s standard conditions of use applying to Platinum Cards at the time the event or circumstance for which a claim can be made occurs or arises, at the time Travel commences, during the period of Travel, at the time a claim is made and at the time of Activation of Cover. Policy : The contract of insurance between ASB and Us entitled ASB Visa Platinum Travel Insurance as modified by, and subject to, any agreement relating to that Policy between ASB and Us. Pre-Existing Condition : In relation to each Relevant Person, any medical or physical conditions, symptoms or circumstances: (e) which You are aware of, or ought to have been aware of; or for which advice, care, treatment, medication or medical attention has been sought, given, or recommended; or which have been diagnosed as a medical condition, or an Illness or indicative of an Illness; or which are of such a nature to require, or which potentially may require medical attention; or which are of such a nature as would have caused a prudent, reasonable person to seek medical attention; prior to each date You commence Your Travel. Public Place Any area to which the public has access (whether authorised or not) including but not limited to hotel foyers and grounds, restaurants, public toilets, beaches, airports, railway stations, bus terminals, taxi stands and wharves. Ransom : Means any monetary loss, which You incur in the provision and delivery of cash, marketable goods, services or property to secure Your release. Relevant Information : All truthful information and facts known to You or which in the circumstances ought to have been known by You, or which You should have ascertained or verified. Relevant Person : each Platinum Cardholder, Spouse or Dependent Child; or each person who is a member of the Immediate Family of each Platinum Cardholder, Spouse or Dependent Child; or each person with whom You are Travelling, or whose circumstances affect Your Travel, or on whom Your Travel depends. Rental Vehicle : A standard model motor vehicle designed to carry no more than 8 passengers including the driver (including mopeds and motorcycles with a maximum of 200 cc rating and motor homes providing they are not designed to carry more than 8 passengers), rented by You from a licensed motor vehicle rental agency Scheduled Transport : Air, rail, sea and/or coach transport operated by an established, licensed airline, passenger carrying service operator, tour operator or operated as a public transport service in each case providing regular, scheduled transport for fare paying passengers. Special Event : A wedding, funeral, conference, concert, show or sporting event. Specified Items : Means an item (or pair or set of items), specified by You in respect of which the sum insured is increased and agreed with Us, and in respect of which an additional premium is payable. Spouse : A person aged 79 years or under: to whom the Platinum Cardholder is legally married; or with whom the Platinum Cardholder lives in a relationship equivalent to marriage (whether of the same or opposite sex) and has done so for a continuous period of at least 3 months prior to the date Travel commences; and from whom the Platinum Cardholder has not separated or the relationship terminated prior to the period of Travel. Terrorism : Any act, or preparation in respect of action, designed to influence the government or any political division in pursuit of political, religious, ideological gain and with the purpose of intimidating the public. Total Disablement : The complete Permanent inability of You to engage in or attend to any gainful employment which You are or may through rehabilitation and re-training become reasonably qualified to perform by reason of education, training, or experience. Total Loss : With reference to hand or foot, severance or irrevocable complete and Permanent loss of power and control at or above the wrist or ankle; with reference to the eye means irrecoverable Permanent loss of the entire sight of that eye; and with reference to an ear means irrecoverable Permanent loss of the entire hearing of that ear. Travel, Travelling : Overseas travel for leisure or business purposes or both undertaken during the Period of Insurance by You to another country beyond the territorial limits of New Zealand, but limited for the purposes of cover provided under this Policy to a maximum duration of 120 consecutive days commencing on the date and from the time Your flight or sea passage from New Zealand directly to an Overseas destination begins and ending: at the time and date You return to New Zealand territorial limits; at midnight on the 120th day after, but inclusive of, the date Your departure flight or sea voyage began; if this Policy is cancelled or terminated, the date cancellation or termination takes effect; and on such further date (up to 120 days) as agreed with TOWER Insurance Limited, provided that an additional premium has been paid; whichever first occurs. 24

15 25 If You are Travelling to an international destination on a cruise that includes New Zealand waters or ports, cover will be provided subject to the terms of this Policy, while You are unable to leave the vessel. Where Your cruise departs from New Zealand Your Travel begins when You leave the first port. Ultimate Net Loss Of Ransom : Means the final amount of Ransom cost less any recoveries. If following Our payment to You, part or all of the Ransom is recovered You must reimburse Us the value of the amount so recovered. Unexpected : Sudden, unforeseeable and unintended, which was outside of Your control and which could not reasonably have been anticipated or avoided. Unexpected Event : (e) Your Unexpected death, serious Injury or serious Illness; or the Unexpected death, serious Injury or serious Illness in New Zealand of any member of Your Immediate Family or travelling companion; or compulsory jury service You were not aware of at the time of Activation of Cover and You have made written application to be excused or to have jury service deferred, and that application has been declined; or unexpected attendances before any court or tribunal in circumstances where You have a binding legal obligation to attend; or any other Unexpected cause beyond Your control. We, Us, Our : TOWER Insurance Limited, the underwriter of this Policy. You, Your, Yourself : The Platinum Cardholder, Spouse and each Dependent Child Travelling with the Platinum Cardholder. General Conditions (applying to all sections) Terms of Cover 1. Eligibility for Cover Platinum Cardholders or the Spouse or Dependent Children of a Platinum Cardholder are eligible for cover under the Policy if: the Platinum Card issued to the Platinum Cardholder is current: (i) at the time the event or circumstance for which a claim can be made occurs or arises; (ii) when Travel commences; (iii) whilst Travelling; (iv) at the time a claim is made; (v) at the time of Activation of Cover; and any Spouse and/or any Dependent Children are Travelling with their spouse or parent Platinum Cardholder. A Spouse or Dependent Child Travelling without their spouse or parent Platinum Cardholder will not be covered under this Policy; and the Platinum Cardholder is aged 79 years or under at the time of commencing their Travel and normally resides in New Zealand. A current Platinum Card means that the right to use the Platinum Card has not been cancelled, withdrawn, or suspended by ASB, except where the Platinum Card is cancelled by ASB, under ASB s standard conditions of use applying to Platinum Cards and Platinum Card Accounts in the following circumstances: (i) (ii) the Platinum Card has been cancelled solely because it has been lost, damaged or destroyed and ASB issues a replacement Platinum Card; the period for which the Platinum Card is issued expires and a new replacement Platinum Card is re-issued by ASB and the terms on which that Platinum Card is re-issued are accepted (or deemed to have been accepted) by the person to whom the Platinum Card is re-issued. 2. Activation of Cover - You are entitled to claim under the terms of this Policy if You have prior to leaving New Zealand met the Activation of Cover requirements. 3. The Schedule of Benefits states the maximum sums insured under each of the 8 Sections of the Policy and the sub-limits applicable to each of those Sections (if any). The maximum amount We will pay for the Platinum Cardholder, accompanying Spouse and Dependent Children is limited to double the amount specified in the Schedule of Benefits for each Section under which a claim is made, unless otherwise stated. 4. Period of Cover - The cover for which You are eligible under the Policy applies only for the first 120 days of Travel starting from the date Travel commences, but applies to each occasion You Travel (up to 120 days in each case) during the Period of Insurance. Furthermore, cover for the following benefits: Section 2 1 Postponement, Section 2 2 Cancellation of Travel, Section 2 7 Delayed Travel to a Special Event, Section 2 8 Missed Connection and Section 2 10 Tour Cancellation starts from the date of Activation of Cover. 5. Automatic Extensions - The 120 day period for which You are eligible for cover under this Policy on each occasion You Travel during the Period of Insurance will be extended if: Your return to New Zealand whilst Travelling is delayed solely by reason of Illness or Injury, or Your Travel is interrupted due to an Unexpected Event and for circumstances entitling You to make a claim under this Policy; and You have notified Our Worldwide Emergency Assistance Service and received confirmation of extension of the cover period. The maximum period for which You are eligible for cover is 240 days from the date the Travel began, being a 120 day extension from the initial 120 day period of cover. 6. If the 120 day period of cover under this Policy is extended by agreement between You and Us after You start Travelling, the cover under the Policy will not apply in the extended period to: any medical conditions which arise that You are aware or ought reasonably to have been aware of; or events which occur; giving rise to a claim during the initial 120 day period following the date Travel began. The exclusion under this clause does not apply to any extension which becomes effective under clause 5 above. 7. Cancellation/Changes to the Policy This Policy may be varied and may be cancelled or terminated. Platinum Cardholders will be notified of any Policy cancellation or changes in at least one the following ways at least 30 days prior to the cancellation or change taking effect: by letter posted to the address of the Platinum Cardholder as recorded in ASB s records; by statements in the media; on Your monthly Platinum Card Account statement; or via electronic means such as or via a message in a secure online banking service provided by ASB, such as FastNet Classic. You agree that any such electronic communication is taken to be dispatched by Us and received by You at the time it leaves ASB s information system or is uploaded to the relevant online system provided by ASB. Please ensure that You carefully read all communications You receive either from ASB or from TOWER Insurance Limited concerning the Policy. Your Obligations 8. You must disclose to Us all truthful and Relevant Information material to Our decision to accept the risk of insurance or any claim, otherwise We will have no liability under this Policy. If in doubt please tell Us. 9. You must notify Us of any change in health or medical condition of any Relevant Person that occurs prior to Your Travel departure date. We are not obligated to pay for any losses or expenses arising from this change. This means that We are not obligated to cover any Overseas expenses for a new medical condition or a change in a Pre-Existing Condition that arises prior to Your Travel departure date except where We have agreed 26

16 in writing to provide cover for the Pre-Existing Condition. The change may, however, qualify for cover under Section 2-1 Postponement or Section 2-2 Cancellation of Travel or Section 2 10 Tour Cancellation if You supply a medical report from Your registered medical practitioner stating You are unfit to Travel. Please call TOWER Insurance Limited to discuss Your options should this happen ( ). 10. You must obtain and provide any and all necessary reports, including but not limited to, reports from a registered medical practitioner, police or other authority that We may request, at Your cost. 11. Please check before departure if You are Travelling to a destination You are unsure about, as there are some destinations where it may not be possible to organise emergency assistance such as war zones and remote areas. The Ministry of Foreign Affairs website is govt.nz and this site can help You find this information. When Making a Claim 12. You may in some instances, be required to contact Our Worldwide Emergency Assistance Service or it will jeopardise Your claim. Four key examples are if You need to curtail Your Travel, You require hospitalisation, specialist treatment, or You are seeking medical attention which may necessitate Your early return. Refer to Sections 1 and 2 for full details on when You are required to have prior approval from Our Worldwide Emergency Assistance Service. 13. When reporting loss or theft to Police, security, or appropriate authorities, always obtain a full written report within 24 hours of the discovery of the loss or theft. 14. Claims must be reported in writing to Us as soon as reasonably possible after the event giving rise to the claim. 15. All currency mentioned in this Policy is New Zealand dollars. All sums insured include any applicable taxes or duties. All claim settlements, except those paid directly by Our Worldwide Emergency Assistance Service, are made in New Zealand on completion of Your Travel. 16. Original receipts and documents must be provided to substantiate Your claim. Photocopies will not be accepted, except for evidence to prove Activation of Cover. Full evidence (including translations) must be provided at Our request at Your own expense. 17. We may, at Our expense and in Your name, take any action available to obtain a claim recovery. 18. We may decline to pay a claim if You have not complied with the terms and conditions of the Policy. If any information is falsely given or a fraudulent claim made in any way then the Policy shall become void and no claims will be payable. 19. The law of New Zealand shall apply and the courts of New Zealand will have exclusive jurisdiction in respect of any litigation in relation to the Policy. 20. Additional Travelling and accommodation expenses for which You make a claim must be of the same nature and class as originally purchased, and may not be upgraded without Our prior written approval. 21. If You do not hold a return ticket to New Zealand at the time of suffering any Injury or Illness covered by this Policy, or at the time of the happening of any circumstances covered under this Policy, We will deduct from any claim (which includes a claim for the cost of Your evacuation to New Zealand) an amount equal to Your original carrier s published one way economy class fare for the route used for Your return. 22. This Policy does not cover any loss, damage or liability if You are covered for that same loss, damage or liability to any extent under a policy with another insurer. We will not contribute towards any claim under any other policy with another insurer. This does not apply to Section 4 Personal Accident or Section 5 Scheduled Transport Accident. 23. Your right to make a claim is subject to and conditional on You providing all authorisations which We are required to obtain to comply with privacy laws and codes of practice applying in New Zealand and elsewhere relating to the collection, holding, use and disclosure of information We require to investigate and verify Your claim. General Exclusions (applying to all sections) We will not pay for any costs or losses arising directly or indirectly from: 1. Pre-Existing Conditions, unless disclosed and accepted in writing by Us and for which an additional premium has been paid. 2. Mental conditions, nervous disorders, depression, stress, or anxiety. 3. Acquired Immune Deficiency Syndrome (AIDS), Human Immunodeficiency Virus (HIV) or sexually transmitted diseases, except where they arise from hospital, medical or surgical treatment. 4. Pregnancy, except for Illness or emergency medical treatment up to and including the 28th week of pregnancy and only for Unexpected medical complications. 5. Intentional self-inflicted Illness or Injury, suicide or attempted suicide, voluntary abortion, influence of alcohol or any drug (other than a drug administered or prescribed by a legally qualified medical practitioner), chronic alcoholism, person(s) invited to Your accommodation, participating in any prostitution, hitchhiking or Your criminal activities. 6. Conditions for which You are receiving or are on a waiting list to receive inpatient hospital treatment. 7. Travelling against medical advice, when You are medically unfit to Travel or Travelling Overseas with the intention of obtaining medical treatment or advice during the course of Your Travel. 8. Continued treatment or continued medication (except for cover under Section 3-3 Special Medication Benefit) during Your Travel for any medical conditions which existed or occurred prior to Your Travel. 9. Any consequential loss of benefits (including but not limited to, loss arising from the use of True Rewards Dollars, airpoints, or similar airline frequent flyer and loyalty programmes, or as part of a prize for a promotion or an employee incentive scheme) or loss of enjoyment. 10. Air travel except as a fare paying passenger on Scheduled Transport services, or sea travel except as a fare paying passenger on Scheduled Transport services or aboard charter vessels operating within coastal waters. We consider for the purpose of this clause only that a fare paying passenger includes the utilisation of Your True Rewards Dollars, air points or similar airline frequent flyer loyalty scheme. 11. Any activity undertaken in the capacity as an aircraft crew member. This includes but is not limited to anyone at the controls of a craft that leaves the ground. 12. Confiscation, detention, requisition or destruction by Customs or other governmental authorities

17 13. Participation in the following activities: professional sport; competitive sport; racing of any sort (other than on foot); motor sports; hunting of any sort; pot-holing or caving; snow skiing or snow boarding except at a recognised commercial field; hang gliding or microlight flying or kite surfing; ocean yachting; parachuting (including tandem parachuting) or bungy jumping or whitewater rafting or blackwater rafting unless it is with a licensed and approved operator; mountaineering or rock climbing necessitating the use of ropes or guides; remote area touring except as part of a licensed organised tour; underwater activities involving the use of an artificial breathing apparatus unless You hold an open water diving certificate or are diving with a qualified Instructor. 14. Riot or civil commotion unless You have already left New Zealand prior to, and were not aware of the risks of, riot or civil commotion, and You promptly take steps to avoid related risks. 15. Failure to take precautions to avoid a claim after there was a warning reported or published in the mass media or by New Zealand Ministry of Foreign Affairs not to Travel. 16. War, invasion (whether war be declared or not), civil war, or any acts of foreseeable violence or involving military, naval, or air service operations. 17. Any act of Terrorism (except for cover as provided under Section 1-9 Return of Mortal Remains/ Funeral Expenses, Section 1 10 Medical/ Evacuation Expenses Due to Terrorism, and Section 2-11 Hijack Cash Benefit). The maximum amount We will pay for all claims under Section 1 9 Return of Mortal Remains/ Funeral Expenses, Section 1 10 Medical/Evacuation Expenses due to Terrorism and Section 2 11 Hijack Cash arising as a result of Terrorism is $100,000 per person or per Family. We will not pay for any costs or losses arising directly or indirectly from an act of Terrorism where such costs or losses exceed the $100,000 inclusive maximum per person or per Family or where the costs or losses arise as a result of Your Travelling to a country after there has been a reported or published warning in the mass media not to Travel to that particular country. 18. Nuclear weapons materials or ionising radiation or contamination of radioactivity from any nuclear waste or from the combustion of nuclear fuel. For the purpose of this exclusion combustion shall mean any self-sustaining process of nuclear fusion or fission. 19. Intentionally and recklessly placing Yourself in circumstances, or undertaking activities which pose a risk to personal safety (except in an attempt to save a human life). 20. Manual Work or hazardous work. 21. Any failure, malfunction or inability to perform normal functions of any computer hardware or software due to date based functionality or the use of any date format. 22. Your failure to return to New Zealand after the date when You may, in the opinion of Our medical adviser, have safely been repatriated to New Zealand at Our expense. 23. Any claim where the directions or instructions of Our Worldwide Emergency Assistance Service have not been observed. Section 1 Medical and Evacuation Expenses 1. Medical Expenses If whilst You are Travelling You suffer an Injury or Illness, We will reimburse You for Medical Expenses incurred outside of New Zealand, or We will guarantee payment for a qualifying hospital claim if You call Our Worldwide Emergency Assistance Service for authorisation. Minor medical accounts need to be settled Overseas by You and claimed upon Your return to New Zealand. The maximum amount We will pay is unlimited except to the extent that sub-limits apply as specified in the Schedule of Benefits. 2. Emergency Dental Treatment If whilst You are Travelling You suffer acute sudden pain to sound and natural teeth, We will reimburse You for actual and reasonable expenses incurred (excluding routine dental treatment, dental health maintenance or cosmetic dentistry) up to $2,000 per person. 3. Continuing Treatment in New Zealand If both of the following apply: We have accepted a claim for Medical Expenses Overseas; and Our medical consultant verifies that You need continuing treatment in New Zealand; We will reimburse You for actual and reasonable costs incurred during the first 90 days after Your return to New Zealand up to $2,000 per person. Such costs must be irrecoverable from any other source, including Accident Compensation Act 2001 or successive legislation, statutory benefits or any other insurance. 4. Overseas Hospitalisation Cash Benefit If both of the following apply: We have accepted a Medical Expenses claim for Overseas hospitalisation; and You are required to remain in hospital Overseas for more than 72 hours of continuous hospitalisation; We will pay You $100 for each complete 24 hour period. The maximum benefit is $5,000 per person. 5. Extra Travel and Accommodation Expenses/Meal Allowance If both of the following apply: You suffer an Illness or Injury for which You are eligible to make a claim for Medical Expenses; and You are required by a medical practitioner to convalesce during Your Travel; We will reimburse You for actual and reasonable additional expenses necessarily incurred up to a maximum of $5,000 per person or per Family for Your related travel, phone calls, accommodation and meals whilst You convalesce. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 6. Medical Evacuation If whilst You are Travelling Our Worldwide Emergency Assistance Service authorises a medical evacuation, We will reimburse You (or directly pay) for the cost of the evacuation. In the Schedule of Benefits cover for this Policy benefit is unlimited. You must comply with the advice and directions of Our Worldwide Emergency Assistance Service. We also have the right to evacuate You to another country. The right to evacuate rests solely with Us and is based on medical advice

18 7. Lapsed Flight Tickets If Your original return ticket becomes invalid as a direct result of a claim under this section during Your Travel, We will pay for the cost (less any refunds or credits) of a scheduled, economy flight back to New Zealand. In the Schedule of Benefits cover for this Policy benefit is unlimited. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 8. Accompanying Person If all of the following apply: You are Travelling alone; and We have accepted a claim for Medical Expenses; and You are hospitalised for more than 10 days; We will pay for a scheduled return economy flight for a person nominated by You to travel from New Zealand to the place where You are receiving medical attention, plus actual and reasonable accommodation and meal expenses. The maximum amount We will pay is $5,000 per person. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 9. Return of Mortal Remains/Funeral Expenses In the event of Your death during Your Travel, We will, subject to prior authorisation from Our Worldwide Emergency Assistance Service pay for either: actual and reasonable funeral expenses incurred in the area where the death occurred, including costs of cremation or embalmment of Your body; or arrange and pay for the actual and reasonable costs of returning Your body to Your home town in New Zealand, including the costs of cremation or embalmment of Your body. We will also pay for a scheduled return economy flight for an Immediate Family member to assist with either or above. The maximum amount We will pay is $15,000 per person. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 10. Medical/Evacuation Expenses Due to Terrorism If, during Your Travel, You suffer an Injury as a result of an act of Terrorism, We will reimburse You for Medical Expenses and Medical Evacuation expenses incurred, or if You call Our Worldwide Emergency Assistance Service for authorisation and You comply with their advice and directions We will reimburse You (or directly pay) for the cost of a qualifying hospital claim or Medical Evacuation. The maximum amount We will pay for all claims under Section 1 9 Return of Mortal Remains/ Funeral Expenses, Section 1 10 Medical/Evacuation Expenses due to Terrorism and Section 2 10 Hijack Cash arising as a result of Terrorism is $100,000 per person or per Family. We will not pay for any costs or losses arising directly or indirectly from an act of Terrorism where such costs or losses exceed the $100,000 inclusive maximum per person or per Family or where the costs or losses arise as a result of Your Travelling to a country after there has been a reported or published warning in the mass media not to Travel to that particular country. Losses we do not cover under Section 1 We will not pay for any claims arising directly or indirectly from: Private hospital or medical treatment where public funded services or care is available in New Zealand or under any Reciprocal Health Agreement (RHA) between the Government of New Zealand and the Government of the relevant other country. Hospital treatment undertaken without obtaining prior authorisation from Our Worldwide Emergency Assistance Service. If it is not possible for You or someone on Your behalf to contact Our Worldwide Emergency Assistance Service before You incur Medical Expenses, then You or someone on Your behalf must contact Our Worldwide Emergency Assistance Service within 48 hours of hospitalisation. (e) Specialist treatment (including but not limited to physiotherapy and chiropractor) without a referral from a registered medical practitioner and prior authorisation from Our Worldwide Emergency Assistance Service. Continued treatment or continued medication (except for cover under Section 3 3 Special Medication Benefit) during Your Travel. Elective check-ups, cosmetic procedures, normal wear and tear or normal maintenance of dental health. (f) Expenses incurred in New Zealand unless claimed under Section 1-3 (Continuing Treatment in New Zealand). Section 2 Cancellation and Changes to Planned Travel 1. Postponement If, as a result of an Unexpected Event, You have to postpone Your Planned Travel prior to departing New Zealand, We will reimburse You the actual and reasonable costs incurred by You to reschedule Your Planned Travel. In the Schedule of Benefits cover for this Policy benefit is unlimited. 2. Cancellation of Planned Travel If, as a result of an Unexpected Event, You have to cancel Your Planned Travel or any part of Your Planned Travel prior to departing New Zealand, We will pay You for the value of the non-refundable deposits. This reimbursement will be less any refunds or credits You are eligible to receive. In the Schedule of Benefits cover for this Policy benefit is unlimited. 3. Curtailment of Travel If, as a result of an Unexpected Event, You have to cut Your Travel short to return to New Zealand, We will pay for Your actual and reasonable costs for travel, telephone calls, accommodation and meals. This reimbursement will be less any refunds or credits You are eligible to receive. In the Schedule of Benefits cover for this Policy benefit is unlimited. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 4. Travel Interruptions If, as a result of an Unexpected Event, Your Travel is interrupted for more than 36 hours, but You remain Overseas on Your Travel, We will pay for the actual and reasonable additional costs of travelling on alternative Scheduled Transport to enable You to catch up with Your Planned Travel. We will also pay for either: Your actual and reasonable additional costs for telephone calls, accommodation and meals; or for the value of any unused prepaid arrangements. This reimbursement will be less any refunds or credits You are eligible to receive. In the Schedule of Benefits cover for this Policy benefit is unlimited. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 5. Resumption of Travel If, as a result of an Unexpected Event during Your Travel, You have to return to New Zealand, We will pay actual and reasonable costs up to $5,000 per person or per Family to enable You to return Overseas to complete Your original Travel arrangements within 12 months of the Unexpected Event provided: You obtain prior approval from Our Worldwide Emergency Assistance Service; and Your original Planned Travel was at least 14 days duration; and You have travelled for less than 50% of the original Planned Travel; and You have not claimed for any costs relating to the same event under any other clause in Section

19 6. Travel Delays If the Scheduled Transport on which You have arranged to travel is delayed for more than 12 hours beyond the scheduled departure time, but not exceeding 36 hours, We will reimburse You for Your actual and reasonable additional travel, telephone calls, accommodation and meals which are irrecoverable from any other source. The maximum amount We will pay is $400 per person and $800 per Family for each 12 hour period the delay continues. The maximum We will pay for any one continuous delay is $1,000 per person and $5,000 per Family. 7. Delayed Travel to a Special Event If Your Planned Travel to attend a Special Event is delayed due to an Unexpected cause and the Special Event is unable to be delayed or rescheduled, We will reimburse You for the actual and reasonable additional costs of travelling on alternative Scheduled Transport to enable You to attend the Special Event as planned, less any refunds and credits which You are eligible to receive. The maximum amount We will pay is $5,000 per person or per Family. You must obtain prior approval from Our Worldwide Emergency Assistance Service. 8. Missed Connection If, as a result of an Unexpected Event You miss Your Scheduled Transport connection, We will reimburse You for Your actual and reasonable additional travel, telephone calls, accommodation and meals which are irrecoverable from any other source pending the next available Scheduled Transport connection to allow You to continue Your Planned Travel. The maximum amount We will pay is $10,000 per person or per Family. 9. False Arrest We will pay the reasonable legal costs actually and necessarily incurred by You as a result of the false arrest or wrongful detention of You, during Travel, by any legally recognised foreign Government. The maximum amount We will pay is $10,000 per person. 10. Tour Cancellation If, as a result of an Unexpected Event, Your tour operator is unable to complete travel arrangements of any part of a tour, We will pay the reasonable additional costs incurred by You to alter Your travel arrangements so that You can continue on Your Planned Travel or We will pay for the value of the non-refundable deposits. This reimbursement will be less any refunds and credits You are eligible to receive up to a maximum of $4,000 per person or per Family. 11. Hijack Cash We will pay a cash benefit of $1,000 for each 24 hour period You are detained as a result of the public transport in which You are travelling being Hijacked. The maximum amount payable is $10,000 per person. Losses we do not cover under Section 2 We will not pay for any claims arising directly or indirectly from: Your disinclination to Travel, Your personal wishes or the disinclination to Travel on the part of any other person upon whom Your Travel depends. Cancellations or changes to Your Travel arrangements at the request of an employer. Your financial circumstances or work related commitments. Your failure to check-in at the correct prescribed time for Scheduled Transport services You pre-arranged or were relying on, or to pre-arrange and check valid visas or passports or airline/ transport tickets or to carry Your passport with You. (e) (f) (g) (h) Delays caused by transport providers, or for which a transport provider is responsible, where the costs are recoverable from the transport provider or any other source. The error, default or insolvency of a travel agent, wholesaler, airline or other service provider. The Financial Collapse of any service provider, or the refusal of any service provider to provide a service to You, which You prepaid, because of the Financial Collapse of another service provider; cancellations, Travel delays, missed connections, or Travel interruptions, curtailments or diversions resulting from the Financial Collapse of any service provider; any governmental or official authority directive; or the security requirements of any service provider. Any curtailment expenses for Your prepaid return tickets or prepaid accommodation if We have already accepted a claim for the cost of Your additional accommodation and return ticket expenses under this section. You may claim for either the loss of Your prepaid costs or Your additional costs, but not both. Section 3 Luggage, Money and Replacement Travel Documents 1. Lost, Stolen and Damaged Items We will pay for the loss, damage or theft of Your luggage or personal items occurring during Your Travel resulting from an Unexpected specific incident beyond Your control. We will pay the Indemnity Value of the items or the costs of reinstatement or repair at Our option up to $20,000 per person. Claim Sub-Limits: Laptop computers: $6,000 maximum limit for each item (including accessories). For Specified Items : A Platinum Cardholder may with Our prior agreement extend the maximum of the insurable value of the item but only up to a maximum of $10,000 for each Specified Item (which may be one item or pair or set of items), up to a total limit of $15,000 for all Specified Items. Receipts or a valuation report dated prior to Your departure date must be provided for all Specified Items. An additional premium is payable and is calculated at either $200 or 2% of the current value of the item, whichever is the lower amount. For all other items which accompany You on Your Travel: $2,000 maximum limit for each item (or pair or set of items). 2. Luggage Delay If, during Your Travel, You are deprived of Your luggage by any carrier for 12 hours or more from the time of arrival at Your Overseas destination, We will reimburse You for the actual and reasonable cost of purchasing essential items of clothing and personal items. The maximum amount We will pay is $1,000 per person up to a maximum of $5,000 per Family. A claim must be lodged with the carrier in the first instance and a report obtained. This is not a cash benefit. Receipts must be provided for expenses incurred. 3. Special Medication Benefit If, during Your Travel, essential medication prescribed by a medical practitioner and required for Your health during Your Travel is lost, stolen, damaged or delayed, We will pay and assist in arrangements for replacement medication up to a maximum of $500 per person. 4. Credit Cards and Replacement Travel Documents If, during Your Travel, any essential credit cards or travel documents 33 34

20 (including tickets for pre-booked Scheduled Transport and passports) which You are carrying with You during Your Travel are lost, stolen or destroyed due to an Unexpected specific incident beyond Your control, We will reimburse You for actual and reasonable costs which You necessarily incur in arranging essential replacement credit cards or travel documents, up to $10,000 per person. (j) (k) (l) Devaluation of currency or shortages due to errors or omission during monetary transactions. The loss, theft or damage of any goods which are intended for sale or trade or as trade samples. The loss, theft or damage of any business property. 5. Money If, during Your Travel, any cash, currency notes or travellers cheques are lost or stolen due to an Unexpected specific incident beyond Your control, We will reimburse You for the value of such lost or stolen money. The maximum amount We will pay is $2,000 per person. Conditions applying to Section 3 1. You must at all times exercise all reasonable care for the safety and security of Your property (including but not limited to money, credit cards and travel documents). 2. You must take all actions within Your power to recover Your property. 3. Loss, theft or damage to personal items, money, or documents while in the custody of airlines, common carriers, hotels, travel or tour operators, must be immediately reported. A claim must be lodged with them in the first instance and a report obtained. The loss of, or damage to, credit cards, travellers cheques or travel documents must be reported as soon as possible to the issuing authority, and the appropriate cancellation measures taken by You immediately. 4. All losses must be reported to the police or Local Government Authorities within 24 hours of the discovery of the loss. 5. Proof of ownership is required for lost or stolen items or money. 6. Damaged articles must be retained where possible, for potential inspection by Us. Losses we do not cover under Section 3 We will not pay for any claims arising directly or indirectly from: (e) (f) (g) (h) (i) The loss, theft or damage of cameras, video cameras, jewellery, money or documents left unattended in a vehicle or in an unattended building unless in a locked safe. The loss, theft or damage of personal items, money or documents: 1. due to Your failure to take due care and precautions to safeguard Your property; or 2. left unattended in a Public Place; or 3. left in a vehicle overnight; or 4. from an unlocked premises or an unlocked vehicle. Personal effects, money or documents merely mislaid or forgotten, including left in hotel or other accommodation rooms. The loss, theft or damage of jewellery, money, or documents not carried by You or on Your person when using transport providers. The loss, theft or damage of unaccompanied luggage, other items, money or documents sent by postal or courier service. Sporting equipment or bicycles damaged whilst in use. The loss, theft or damage of software or programmed data, electrical or mechanical breakdown of any item. The loss, theft or damage of household effects, breakage of glass, fragile or brittle items, depreciation, moth, vermin, any process of cleaning, dyeing, repairing, restoring, wear and tear, leakage, gradual deterioration, atmospheric, climatic conditions, or action of light. The loss, theft or damage of bonds, coupons, stamps, negotiable instruments, deeds, manuscripts, securities of any kind and bullion. Section 4 Personal Accident 1. Accidental Death and Personal Injury We will pay the percentage of compensation up to a maximum of $50,000 per person as set out in the Schedule of Benefits, or the dollar amount of compensation specified in the Table of Events per person if during Your Travel You suffer an Injury which results within 12 calendar months in any of Events 2-17 described in the Table of Events and for Event 1 if during Your Travel You suffer an Injury which results in Death within 90 days of the Injury. 2. Exposure If, as the result of an Injury, You are exposed to the elements and as the result of that exposure, an Event described in the Table of Events occurs within 12 months after the related Injury, We will pay the relevant percentage of compensation specified in the Table of Events up to a maximum of $50,000 per person as set out in the Schedule of Benefits. 3. Legal Expenses Relating to Injury or Death We will pay reasonable legal expenses incurred in seeking compensation or damages following an Injury or an Injury which directly results in Your death during Your Travel, provided that all expenses are incurred with Our written consent and We have control over the selection and appointment of Your legal representatives and the conduct of the proceedings. If You make a claim to Us under this clause, We have the first right to reimbursement of amounts incurred or paid by Us against moneys paid or payable to You. The maximum amount payable is $3,000 per person. 4. Loss of Income If You suffer an Injury during Your Travel and within 90 days of suffering the Injury You lose all Your income because You cannot do Your normal work when You return to New Zealand, We will pay up to $1,200 per week for the loss of Your usual income while You cannot work up to a maximum of $14,400 per person or per Family. Additional exclusions applying to Section 4-4: loss of income (in addition to other policy exclusions) Cover does not apply: For the first 30 days after You planned to resume Your job. For any further benefit after We have paid You for 3 months. For any Injury which is covered by the Accident Compensation Act 2001 or successive legislation, statutory benefits or any other insurance. For any inability to work as a result of Illness. CONDITIONS APPLYING TO SECTION 4 1. Benefits will not be payable for more than one of the Events 1 15 in respect of the same Injury. 2. After the occurrence of any of the Events 2 to 6, all cover with respect to that Traveller under this Section shall cease and You may not make any other claims

21 3. Benefits shall not be payable at all unless You shall as soon as practically possible after the happening of any Injury giving rise to a claim under this Section, obtain and follow proper medical advice from a legally qualified medical practitioner. 4. Benefits payable to Travellers under 18 years of age for Event 1 (Death) will be 10% of the sum insured stated in the Schedule of Benefits, or $5,000, whichever is the lesser, unless otherwise specified. 5. Aggregate Limit of Liability Our total liability for all claims in respect of any one accident, or series of accidents, or directly arising out of air travel in aircraft whose flights are not conducted in accordance with fixed schedules to and from fixed terminals over specific air routes, shall not exceed $1,000, All benefits are payable to You or Your estate. Losses we do not cover under Section 4 Cover does not apply: If death occurs after the 90th day from the date on which the Injury first occurred. If the Injury is a result of You being under the influence of intoxicating liquor or of a drug (unless administered under the orders of a hospital or qualified practitioner). For any type of Illness or disease, even if contracted directly or indirectly as a consequence of an Injury. Section 4: Personal Accident Table of Events THE EVENTS Injury resulting in 1. Death 100% 2. Permanent Total Disablement 100% 3. Permanent and incurable paralysis of all limbs 100% 4. Permanent Total Loss of use of a) more than one limb b) one limb 5. Permanent Total Loss of sight of a) both eyes b) one eye 6. Permanent Total Loss of hearing of a) both ears b) one ear THE COMPENSATION (Each Traveller) The following percentage of the Sum Insured (maximum limit) specified in the Schedule of Benefits. 100% 50% 100% 50% 75% 15% The Events Injury resulting in 7. Third degree burns and/or resultant disfigurement which cover more than 40% of the entire external body 8. Permanent Total Loss of use of four fingers and thumb of either hand 9. Permanent Total Loss of use of four fingers of either hand 10 Permanent Total Loss of use of the thumb of either hand both joints one joint 11. Permanent Total Loss of use of fingers of either hand three joints two joints one joint 12. Permanent Total Loss of use of toes of either foot all - one foot great - both joints great - one joint other than great - each toe 13. Fractured leg or kneecap with established non-union The Compensation (Each Traveller) The following percentage of the Sum Insured (maximum limit) specified in the Schedule of Benefits. 50% 70% 40% 30% 15% 10% 7% 5% 15% 5% 3% 1% 10% 14. Shortening of leg by at least 5cm 7% 15. Permanent Partial Disablement not otherwise provided for under Events 6 to Broken Bone Benefits Injury Resulting in Fracture / Break of: Neck or spine (full break) Hip, pelvis Skull, shoulder blade Collar bone, upper leg (e) Upper arm, kneecap, forearm, elbow (f) Lower leg, jaw, wrist, cheek, (g) Ankle, hand, foot, ribs (h) Finger, thumb, toe Maximum Compensation any one accident Such percentage of the Sum Insured as We at Our absolute discretion determine being in Our opinion not inconsistent with the Compensation provided under Events 6-14 The Compensation (one or more bones) $1,000 $500 $300 $300 $300 $100 $100 $50 $1, Loss of Income Benefit: weekly benefit for 3 months maximum, up to $1,200 per week 37 38

22 Section 5 Scheduled Transport Accident 1. If You die or suffer Permanent incurable paralysis as a result of an Injury caused by an accident whilst You are Travelling on or in (including boarding or alighting) the Scheduled Transport We will pay: $1,000,000 on Your accidental death or Permanent incurable paralysis if You are the Platinum Cardholder; $1,000,000 on Your accidental death or Permanent incurable paralysis if You are an accompanying Spouse; $50,000 on Your accidental death if You are an accompanying Dependent Child. 2. Disappearance: If Your body is not found within 12 calendar months after an accident involving the Scheduled Transport in which You were Travelling, death will be presumed in the absence of any evidence to the contrary. The maximum amount We will pay is $50,000 per person. Conditions applying to Section 5 1. After the occurrence of one of the events specified in subsection 1., all cover for You under this Section and Section 4 shall cease and You may not make any other claims. 2. Benefits shall not be payable at all unless You shall as soon as practically possible after the happening of any Injury giving rise to a claim under this Section, obtain and follow proper medical advice from a legally qualified medical practitioner. 3. All benefits are payable to You or Your estate. 4. The maximum payable under Section 5, shall be $10,000,000 per event. This means that claims relating to a single event will be proportionally assessed by Us for all customers who are in possession of an ASB Platinum Card and are eligible for cover under this insurance policy. This means You may receive lower amounts than specified in Section 5 1 and Section 5 2. Losses we do not cover under Section 5 Cover does not apply: If death occurs after the 90th day from the date on which the Injury first occurred. If death or Permanent incurable paralysis was caused by any Illness, disease, suicide or self-inflicted injury. For more than one claim per person, if You hold duplicate or multiple cards, from any one accident. Section 6 Personal Liability We will pay for all damages, compensation, and legal expenses for which You become legally liable during Your Travel as a result of Your negligence causing: 1. Bodily Injury (including death) of another person. 2. Loss of or damage to property. The maximum amount We will pay under this Section 6 is limited to $2,500,000 per person as specified in the Schedule of Benefits. Conditions applying to Section 6 1. You must not admit fault or liability to any other person without Our prior written consent. 2. Legal liability must be established in a New Zealand court or in the court of the country in which the event occurred. Losses we do not cover under Section 6 We will not pay for any claims arising directly or indirectly from: (e) (f) (g) (h) (i) (j) Your ownership, possession or use of vehicles, aircraft or watercraft. Your ownership or occupation of land or buildings other than as a temporary residence. The influence of intoxicating liquor or drugs (unless administered under the orders of a hospital or qualified practitioner). Your use of firearms. Your occupation, business or profession. Employer liability or contractual liability to any member of Your Immediate Family. Legal costs resulting from any criminal proceedings. Wilful, malicious or unlawful acts by You or any member of Your Immediate Family. Bodily Injury to any member of Your Immediate Family ordinarily residing with You. Animals belonging to You or in Your care, custody or control or any member of Your Immediate Family. Section 7 Kidnap and Ransom If, during Your Travel, You are Kidnapped, We will pay: 1. The Ultimate Net Loss of Ransom paid by You following Your Kidnapping during the period of Travel. 2. The reasonable expenses, actually and necessarily incurred following receipt of a Ransom demand after Your Kidnapping during Your Travel, for: Fees and expenses of any independent security consultants retained by You as the result of such a demand provided We have given Our consent to the appointment. Interest paid on monies borrowed from a financial institution for the purpose of paying Ransom. The amount We will pay will be for a term not exceeding 30 days prior to the payment of the Ransom until the first business day after You receive settlement from Us, on a principal sum not exceeding $250,000, and for a rate of interest not exceeding 2% above the maximum overdraft interest rate charged by the ASB. Any other expenses which are directly and necessarily incurred for the purpose of investigating, negotiating, or paying a Ransom demand or costs in procuring Your release, but excluding any expenses, fees or damages incurred as a result of any proceeding brought against You arising out of the Kidnapping or the way it was handled, and expenses, losses or damages caused by interruption to any business. The maximum amount We will pay under this Section 7 is limited to $250,000 per person as specified in the Schedule of Benefits

23 Conditions applying to Section 7 1. You must take all reasonable precautions to keep this insurance cover confidential. 2. We will not act as an intermediary or negotiator for You, nor will We offer direct advice to You on dealing with the kidnapper(s). 3. If any other person receives advice that You have or may have been Kidnapped, they should make every reasonable effort to: determine whether You have been Kidnapped; notify the appropriate law enforcement agency and comply with their recommendations and instructions; give Us immediate notification of the Kidnapping or suspicion of it; record the serial numbers or other identifying characteristics of any currency or goods delivered to secure the release of the Kidnapped person. 4. If investigation establishes collusion or fraud by You or any other person, You must reimburse Us for any payment We have made under this Section. Losses we do not cover under Section 7 Cover does not apply: 1. If You have: had kidnap and ransom insurance declined, cancelled or issued with special conditions in the past; or suffered a Kidnapping or attempted Kidnapping in the past; or had an extortion demand made against You in the past. 2. For Kidnapping occurring in Mexico or in any other country located in Central and South America. Section 8 Rental Vehicle Excess Cover If, during Your Travel, You hire a Rental Vehicle which is stolen or damaged, We will reimburse You for any excess or deductible allowance made by the Rental Vehicle company up to the maximum limit of $3,000 per person or per Family. Losses we do not cover under Section 8 Cover does not apply: (e) If You are in breach of any local driving laws or rules. You have not hired the Rental Vehicle from a licensed Rental Vehicle agency. If You have violated the terms of the Rental Vehicle agreement. If You are under the influence of alcohol and/or drugs (unless administered under the orders of a qualified medical practitioner who has cleared You to drive). If the loss or damage occurs whilst driving the Rental Vehicle other than on a formed or paved roadway or carpark. Administration and Claims Enquiries TOWER Insurance Limited Freephone: Our Worldwide Emergency Assistance Service Emergency and Medical Assistance In the event of an emergency overseas, place a reverse charge call to Our Worldwide Assistance Service at any time from any place in the world. 1. Call the operator in Your current location. 2. Ask the operator to place a collect call to New Zealand, 64 (9) We can be contacted from anywhere in the world, 24 hours a day, 7 days a week. The underlined number, 64, is the country code and the number in brackets is the area code. Our Worldwide Emergency Assistance Service is a team of highly skilled doctors and medical professionals who are available by telephone at any time of day or night for advice and assistance in the event of a medical emergency and associated problems for travellers outside of New Zealand. Our Worldwide Emergency Assistance Service provides the following services: Access to a registered medical practitioner for the emergency assistance and advice. (e) (f) (g) (h) Emergency transportation to the nearest suitable hospital. Emergency evacuation back to New Zealand, if necessary. Your close relatives in New Zealand will be advised of Your medical condition and be kept informed of the situation. Payment guarantees to hospitals and insurance verification. Second opinions on surgery. Case management if hospitalised and cost containment and control. Urgent message service and emergency travel planning. Our 24/7 Medical Help Line You can access a 24 hour medical help line staffed by doctors and nurses. This service is accessible from anywhere in the world and gives You added peace of mind with access to medical information and advice at any time of day or night. The Medical Help Line is provided 24/7 to help You with Your medical questions, after Activation of Cover and during Travel. Advice is complimentary. Our Medical Help Line provides the following services: General medical advice and discussion of common medical problems The opportunity to discuss symptoms and worries confidentially Travel health information pre- and post-travel Pre- and post-operative treatment advice Advice and information on a range of lifestyle issues Advice on health services and appropriate care pathways Advice on common chronic medical conditions, e.g. diabetes, heart disease, asthma, stroke Patient drug information To contact the Medical Help Line please call from within New Zealand or from out of New Zealand

24 Tower Insurance Limited A.M. Best Rating The ASB Visa Platinum Travel Insurance Policy is underwritten by TOWER Insurance Limited. Please refer to for information on TOWER Insurance Limited s latest Financial Strength Rating. Questions and Answers The following are the answers to some common questions you may have in relation to ASB Visa Platinum Travel Insurance. They are not part of the Policy and are intended as a guide only. Please refer to the Policy wording for full details. What if I use an airline points scheme to pay for my return travel tickets? If you obtain your overseas return travel tickets using your True Rewards Dollars, air points or another airline frequent flyer loyalty scheme then this will also serve as activation. You will need to provide proof of using your airline points if you make a claim. What happens if my travel agent doesn t accept credit cards? You can pay for 50% of your return travel tickets with an ASB cheque or by an electronic transaction from your ASB account or alternatively you can take a cash advance from your platinum card account on the same day. You may incur interest charges, to find out further details please contact ASB Cards on If you claim on the Policy you will need to provide proof of the transaction e.g. the travel agent states in writing that the platinum card is not an acceptable means of payment, or that an additional charge would be incurred in order to use the platinum card, and you also need to provide receipts from your travel agent and a copy of the appropriate ASB account statement. Are my spouse/partner and dependent children covered? Yes, as long they are travelling with the platinum cardholder and at least 50% of everyone s return travel tickets have been purchased using your platinum card (or using another method of activation of cover ). Refer to definitions of spouse and dependent children on pages 22 and 24. Will I need to prove I paid 50% of the return travel tickets with my ASB Platinum Card or an ASB account if I make a claim? You will need to provide your platinum card account statement or bank account statement which shows the payment and travel agent s receipt showing the full costs of your overseas return travel tickets. If you have paid by an ASB cheque or by an electronic transaction from your ASB account you will need to provide evidence that your platinum card was not an acceptable means of payment (e.g. the travel agent states in writing that the platinum card is not an acceptable means of payment, or that an additional charge would be incurred in order to use the platinum card). Will I be covered if I turn 80 years of age? There is no cover provided under this policy if you have turned 80 years of age (or over) prior to your travel. Who do I call if I need assistance? For all enquiries in New Zealand, call TOWER Insurance Limited on If you need medical assistance or have any enquiries while overseas call our worldwide emergency assistance service reverse charge phone 64 (9) What if my company pays for all my travel expenses. Will I be covered under this policy? No. A Business trip paid for by your employer or business does not meet the activation requirements therefore it is not covered Can I extend my cover past the 120 days? Extensions to the 120 day period of cover can be arranged for up to an additional 120 days with TOWER Insurance Limited by calling prior to your departure from New Zealand. Alternatively, if an extension is required after your departure from New Zealand this can be arranged by contacting our worldwide emergency assistance service reverse charge on 64 (9) before the 120th day after the date your travel commenced. Extensions of cover are subject to the payment of an additional premium, which will be charged to your platinum card account. Is a pre-existing medical condition covered? No, there is not automatic cover for pre-existing conditions. Depending on the nature of your condition you may be able to arrange cover for unexpected medical expenses related to your condition by phoning TOWER Insurance Limited on If cover is accepted, an additional premium will be charged to your platinum card account

25 Part 3 Worldwide Emergency Assistance Services Emergency Assistance Services Global Customer Assistance Services are available to ASB Visa Platinum cardholders while overseas or at least 200km from home, to his or her spouse, and to dependent children under 22 years old (under 26 if full-time students) while travelling with the cardholder. Visa Helpline For 24 hour, 7 day a week service, simply phone any of these toll-free numbers: In Australia: In Mainland USA: In the UK: Or, from anywhere else in the world call collect on Other toll free numbers are available on the Visa website NOTE: Whilst every effort is made to provide the ideal emergency service, Visa and its third-party suppliers are not responsible for any shortcomings in services provided. Lost/Stolen Card Reporting Enables the cardholder to report the theft or loss of his/her Visa card. The account number, if known, can be blocked immediately preventing or reducing further losses on the card. A notification will be sent to ASB for further action. Emergency Card Replacement Enables the cardholder to get a temporary replacement card to cover his/her travelling needs. Alternatively cardholders can call the ASB Contact Centre on or if overseas by calling 64 (9) (collect) to report the theft or loss of their Visa card and to arrange a card replacement. Emergency Cash Disbursement Advances cash to a cardholder to cover his/her travelling needs. Travel Assistance This covers general travel assistance like pre-departure travel information, details of consulates and embassies, visa and inoculation requirements and location of the nearest ATMs. Lost Luggage Assistance When the cardholder s luggage is lost while travelling, tracking advice and/or shipment of replacement items can be arranged. Emergency Ticket Replacement Assistance This service assists the cardholder to book emergency tickets as well as arrange replacement tickets for all common carriers. The service monitors the delivery of such tickets to the cardholder or a ticket sales location for pick-up. Emergency Medical Assistance A referral service which provides the cardholder with contact details of physicians, hospitals, clinics, dentists and dental clinics. Emergency Legal Assistance A referral service which provides the cardholder with the contact numbers of legal service providers and the arrangement of bail bonds. Prescription Assistance A service which assists in the delivery of prescription medication during an emergency. Emergency Message Service While travelling, cardholders may record and receive emergency messages through a toll-free telephone message service, available 24 hours a day, 7 days a week. Valuable Document Delivery Assistance A service which assists in the delivery of critical lost/forgotten documents. Emergency Translation Service Cardholders can receive foreign language translation assistance (major languages) over the phone and help getting in touch with local interpreters if necessary. Interpreters charges are, however, the cardholder s responsibility. Disclaimer The communications and arrangements for services of the emergency assistance programme are provided by third-party service providers and are paid for by Visa International. The cardholder is responsible for the cost of any and all medical, legal or other services used. Assistance is provided on a best-effort basis, and may not be available due to problems of time, distance or location. The medical and/or legal professionals suggested and/or designated by Visa International s third-party service provider are not employees of Visa International s third-party service provider or employees or contractors of Visa International, and therefore, they are not responsible for the availability, use, act, omissions or results of any medical, legal or transportation service. NOTE: The Worldwide Emergency Assistance Service benefits in this brochure only apply to ASB Visa Gold and Platinum cardholders

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