AGENDA Workshop RESTORING TRUST IN GOVERNMENT THROUGH PUBLIC SECTOR INNOVATIONS

Transcription

1 26 29 June 2007 Vienna, Austria AGENDA Workshop RESTORING TRUST IN GOVERNMENT THROUGH PUBLIC SECTOR INNOVATIONS U N I T E D N A T I O N S N AT I O N S U N I E S DIVISION FOR PUBLIC ADMINISTRATION AND DEVELOPMENT MANAGEMENT DEPARTMENT OF ECONOMIC AND SOCIAL AFFAIRS Workshop organized by the United Nations Department of Economic and Social Affairs (UNDESA) and the Ash Institute for Democratic Governance, Harvard University in partnership with Formez and the United Nations Project Office on Governance (UNGC) THURSDAY, 28 JUNE :00 09:45 OPENING CEREMONY Introduction to the Theme and Workshop by Facilitators Dr. Adriana Alberti Chief, Programme for Innovation in Governance and Public Administration, DPADM Department of Economic and Social Affairs United Nations Dr. Gowher Rizvi Director, Ash Institute for Democratic Governance and Innovation Kennedy School of Government Harvard University Welcome Address Dr. Myungsoo Cho Chief Technical Adviser, United Nations Governance Centre (UNGC)

2 Dr. Carlo Flamment President, Formez- Training and Study Centre Italy Dr. Guido Bertucci Director, Division for Public Administration and Development Management Department of Economic and Social Affairs 09:45 10:30 SESSION I: Innovations that Increase Trust in Government Leadership 10:30 11:00 Coffee Break 11:00 12:00 Discussion Honourable Madame Jocelyne Bourgon President Emeritus/Présidente émérite Canada School of Public Service/ Ecole de la fonction publique du Canada Canada Increasing Trust in Government Leadership through more Participatory and Transparent Government Professor Byong-seob Kim Chairman of the Presidential Committee on Government Innovation and Decentralization Government of the Republic of Korea Empowering Citizens to become Entrepreneurs through a One- Stop e-government Portal, 2007 UNPSA Winner Tomas Campero, Director Dirección de Compras y Contratación Pública Ministry of Finance Government of Chile Increasing Trust in Local Government Leadership by Providing On-line services: the e-fez initiative, 2007 UNPSA Winner Mr. Driss Kettani Associate Professor in Computer Science Alakhawayn University in Ifrane Morocco 12:00 12:15 Presentation by Working Group Rapporteur and Wrap-up by Chair Dr. Ragaa Makharita, Senior Advisor 12:15 14:30 Lunch Break 2

3 14:30 16:00 SESSION II: Innovations that Promote Trust in the Quality of Public Services 15:00 15:45 Discussion H.E. Khunying Dhipavadee Meksawan, Minister to the Prime Minister's Office, Thailand King Abdullah II Award for Excellence: Highlights Ms. Yasera Ghousha Executive Director of the King Abdullah II Center for Excellence Jordan The Impact of the King Abdullah II Award for Excellence on the Performance and Reform of Public Administration in Jordan Dr. Hyam Al-Nashash Al Balqa Applied University / Princess Alia University College Jordan Improving Transparency, Accountability, and Responsiveness in the Public Service through Performance Contracting, 2007 UNPSA Winner Mr. Richard Ndubai Secretary, Performance Contracts Steering Committee Secretariat Kenya Innovation in Performance Management Dr. Dongsung Kong Professor, Graduate School of Governance, Sungkyunkwan University, Republic of Korea 15:45 16:00 Presentation by Working Group Rapporteur and Wrap-up by Chair Dr. Fatma Sayed, European University Institute, EUI, Italy 16:00 16:15 Coffee Break 16:15 17:45 SESSION III: Innovations that Promote Access to Public Services : H.E. Zuhair M dhaffer Minister of Public Administration Office of the Prime Minister Government of Tunisia 3

4 16:45 17:30 Discussion Providing Access to Public Services through the Citizen Assistance Service Centers and Mobile Bus (SAC), 2004 UNPSA Winner Ms. Elba Cristina Sanches de Andrade Director for Quality Management Centro Administracion da Bahia Brazil Ensuring Access to Pensions in Old Age to all Citizens through a Universal Pension, Mrs Jayavadee Sooben Principal Assistant Secretary for National Pensions Government of Mauritius 17:30 17:45 Presentation by Working Group Rapporteur and Wrap-up by Chair 17:45 Close of Workshop Day I Ms. Zana Vokopola, Director, Urban Research Institute, Albania FRIDAY, 29 JUNE :00 10:30 SESSION IV: Innovations that Make Governments More Responsive Dr. Michel Pochard Conseil D Etat France Promoting Transparency, Accountability and Participation through i-governance initiative, Mr. Reuel M. Oliver i-governance Program Manager, Naga City, 2004 UNPSA Winner Philippines Promoting Participatory Governance by Implementing Local Agenda 21 Mr. Sadun Emrealp National Coordinator, Local Agenda 21 Turkey Improving health and social services through participatory governance: The case of the Tli Cho Community Services Agency, 2007 UNPSA Winner Ms. Anna Beals Director of Health and Social Services, Canada 4

5 09:30 10:15 Discussion 10:15 10:30 Presentation by Working Group Rapporteur and Wrap-up by Chair Dr. Emir Mavani, Ministry of Finance United Arab Emirates 10:30 10:45 Coffee Break 10:45 12:15 SESSION V: Innovations that Make Governments More Cost- Effective 11:15 11:50 Discussion Dr. Yeonho Lee Associate Professor, Department of Political Science and International Studies Yonsei University, Republic of Korea Promoting More Transparent and Less Expensive Lawmaking Processes Ms. Brigitte Barotanyi Head of Software Development Federal Chancellery, 2007 UNPSA Winner Austria Helping Reduce Costs through Innovative Human Resource Management and Learning from Each Other Dr. Rosemarie Drexler District Administrative Authority Zell am See, 2004 UNPSA Winner Austria Nicolais Guidelines: Standard Reply Times of the Italian Public Administration to Citizens Requests Dr. Enrico Borghi Vice President of Formez Italian Training and Study Centre for Public Administration Italy 11:50 12:00 Presentation by Working Group Rapporteur and Wrap-up by Chair Mrs Wandia Seaforth, Chief of the Best Practices and Policies Section, UN-HABITAT 12: CLOSING SESSION Introduction by the Chair: Prof. Carlos Conde University of Granada, Spain Chair, Polibius Network of Academic Resources in the Mediterranean Region Member of the Steering Committee of the European Network of 5

6 :30 Lunch Break Public Administration (EPAN) Prof. Jorrit de Jong Director, Government Studies Centre The Hague, the Netherlands Dr. Adriana Alberti Chief, Programme for Innovation in Governance And Public Administration Division for Public Administration and Development Management DESA, United Nations AFTERNOON WRAP-UP PLENARY SESSION Workshop coordinator presents key policy messages and reports on workshop discussions WORKSHOP ORGANIZERS Adriana Alberti, Chief, Programme for Innovation in Governance and Public Administration, Division for Public Administration and Development Management, United Nations Department of Economic and Social Affairs (UNDESA) Gowher Rizvi, Director, Ash Institute for Democratic Governance and Innovation, Kennedy School of Government, Harvard University BACKGROUND REFERENCES 7 th Global Forum on Reinventing Government on UNDESA Programme for Innovation in Public Administration in the Mediterranean Region United Nations Public Service Awards UNDESA Publication on Innovations in Governance and Public Administration: Replicating What Works Ash Institute for Democratic Governance and Innovation, Kennedy School of Government, Harvard University Innovations in American Government Awards United Nations Project Office on Governance (UNGC), Republic of Korea Formez Training and Study Centre, Italy 6