Univ.-Doz.Ing.Mag.Mag.Dr. Andreas HOLZINGER
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1 Univ.-Doz.Ing.Mag.Mag.Dr. Andreas HOLZINGER Applying User-Centered Design Vorlesung-Übung (3 SE, 4,5 ECTS) Interdisziplinäre Zusammenführung von Erkenntnissen aus Psychologie und Informatik zum User-Centered Design und Development von Medienobjekten. Mo,
2 Welcome Psychology Our aim Bridging the gap between Psychology and Computer Science Informatics Human-Computer Interaction
3 About Learning (again) Wilhelm Busch ( ) Learning requires cognitive effort! Successful learning results in permanent understanding of contexts and in mastering problems (zone of developments)
4 Repetitio est mater studiorum Was ist Usability? Was ist Performance? Wozu psychologische Forschung? Warum im Software Engineering?
5 Usability is the typical way a product is evaluated Usability Engineering (UE) is all encompassing to enable good Usability User-centered design (UCD) is one approach of UE to incorporate the end-user in design and development (User-centered development)
6 Management Cost/Benefit Ratio Negotiation Pressure Acceptance End-Users Cost/Benefit Ratio Rejection Negotiation Pressure
7 Interactions: New Visions of Human-Computer Interaction, Vol. 12, Issue 3, 64
8 What is Usability? System acceptability Social acceptability Practical acceptability Reliability Compatibility Usefulness Affordability Usability Utility Learnability Satisfaction Efficiency Memorability Errors
9 Definition of Usability Nielsen (1993), Nielsen & Levy (1994), Nielsen (1996) Dimension Description, e.g. Benchmark (1) LEARNABILITY (2) EFFICIENCY (3) MEMORABILITY (4) FAULT- TOLERABILITY (5) SATISFACTION Low start-up overhead Achieving high productivity Easy to remember Easy to recover from errors Pleasant to use Time to perform task Measuring task performance Time to repeat task Number of errors Users subjective opinion
10 Metrics ISO 9241, ISO Objective Effectiveness Efficiency Satisfaction Suitability % of goals achieved Time to Complete Subjective Rating Appropriateness # of power features used Relative to expert Rating of power Learnability % learned Time to learn Rating of learning Error % errors corrected Time to correct Rating of error handling Dix et al. (1998), ISO 9241, ISO 13407
11 Mentale Modelle M is a model of A if M can be used to answer questions about A (Ross, 1983) A model is a representation of relevant characteristics of an object (Rohr & Tauber, 1984) A model is a description that can be communicated, of a certain aspect of part of the real world, viewed at a certain level of abstraction (Oberquelle, 1984)
12 Modell nach Wickens (2000) Figure adapted from Wickens (2000)
13 Information processing of words/pictures Multimedia Presentation Sensory Register Working Memory Long-Term Memory Words Ears Sounds Verbal Prior Knowledge Pictures Eyes Images Pictorial cf. with Paivio (1973), Mayer & Moreno (1998), Schnotz & Bannert (2002)
14 Information processing of words/pictures a) Processing of visual information (PICTURES) Multimedia Presentation Sensory Register Working Memory Long-Term Memory Words Ears Sounds Verbal integrating Prior Knowledge Pictures Eyes Images Pictorial cf. with Paivio (1973), Mayer & Moreno (1998), Schnotz & Bannert (2002)
15 Information processing of words/pictures b) Processing of audio information (SPOKEN WORDS) Multimedia Presentation Sensory Register Working Memory Long-Term Memory Words Ears Sounds Verbal integrating Prior Knowledge Pictures Eyes Images Pictorial cf. with Paivio (1973), Mayer & Moreno (1998), Schnotz & Bannert (2002)
16 Information processing of words/pictures c) Processing of visual information (PRINTED WORDS) Multimedia Presentation Sensory Register Working Memory Long-Term Memory Words Ears Sounds Verbal integrating Prior Knowledge Pictures Eyes Images Pictorial cf. with Paivio (1973), Mayer & Moreno (1998), Schnotz & Bannert (2002)
17 Menschliche Entscheidungsfindung (nach Wickens) Nach Wickens (2000)
18 Aufmerksamkeit nach Sanders & McCormick (1999)
19 Wesentliche Ressource: Aufmerksamkeit Nach Sanders and Mc Cormick, (1993)
20 Aufmerksamkeit ist essentiell Wie die Experimente von Daniel Simons (2003) zeigen Danke fürs Mitmachen!
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