A Year In Review: Accessibility Success at U.S. Bank

Size: px
Start display at page:

Download "A Year In Review: Accessibility Success at U.S. Bank"

Transcription

1 A Year In Review: Accessibility Success at U.S. Bank axe-con 2021 March 10, 2021 Matthew Luken, Director UXDesign Digital A11Y Derrin Evers, Assoc. Director UXDesign Digital A11Y U.S. BANK Public 1

2 April 2018 December 2018 Concepting / Testing Let s quickly set the stage: org change moved A11Y team from Digital Operations to UXDesign 2 contractors + immediate addition of 2 FTE + 1 IT/TOS Primarily focused on dot com website and main mobile app Bank rapidly morphing to agile methodologies UXDesign starting to shift to user centric / design first approaches Superbowl hosted in Minneapolis at U.S. Bank Stadium Investment in 13 dedicated agile teams 6 teams dedicated to mobile app redesign / rebuild A11Y Policy solidly states net-new development meets WCAG20AA Deque per-seat licenses purchased as a proof of concept Attest / DevTools + Assure / Auditor + University Team grows to include A11Y consultants within the agile UXDesign teams now at 7 UXDesign A11Y + 1 IT/TOS U.S. BANK Public 2

3 January 2019 December 2019 Foundation Setting Continue into 2019: Feb 2019 Deque Professional Services deployed to manually test 10% sample of mobile app prior to launch Anecdotal findings show approach + tools has positive results Deque tools POC extended to Online Banking (website) project Summer 2019 business case made for enterprise licenses Move to org-agnostic approach w/ ABO + IT/TOS + Risk + DigA11Y Fall 2019 A11Y team creates all tools, processes, artifacts, project plans, etc. for 2020 rollout of Deque tools and grows by 2 more Dec 10, 2019 Enterprise agreement funded / approved for all three (3) tools Dec 13, 2019 aggressive goal established to add fifty (50) agile teams using common A11Y tools, processes and measurements. U.S. BANK Public 3

4 January 6, 2020 January 8, 2021 Rapid Expansion Since Jan 6, 2020 we have seen phenomenal growth in shifting left From 8 teams to 190 teams 2,375% growth 364% over plan Deque University: 2,505 active users 275 users to 2,505 users DevTools: 2,093 licensed users 50 users to 2,093 users Auditor: 759 licensed users 21 users to 759 users U.S. BANK Public 4

5 2020 Industry Recognition From Diversity Inc. In 2019 we broke into the top 50 for the first time! In May 2020 we learned. Our work has been directly correlated to moving into position #13 of Diversity Inc. s "top companies for people with disabilities" list. Press American Banker article on inclusive consumer collaboration Inclusive Testing article with Forrester Numerous Internal Corp Comm features Cross-networking opportunities within the Corporation U.S. BANK Public 5

6 2020 Team Growth The team has grown exponentially - 275% Plus, tools are being used in all subsidiaries worldwide. January 20 December 20 UXD IT/TOS 9 3 UXD IT/TOS 29 4 U.S. BANK Public 6

7 In 2020, we moved from Reactive A11Y to Proactive A11Y Our New Path Forward Let s look closer at how we did it! U.S. BANK Public 7

8 Enterprise Deque A11Y Tool Rollout Plan Agile team by agile team rollout approach. Rollout is tied to the PI-cycle. 2. Orientation focuses on tool setup, University training, and adjustments of team to the Proactive model. 3. Teams run Deque tools in a Guided Trial prior to Definition of Done (DoD) Adherence. 4. In DoD, JIRA stories should not advance without attestation. U.S. BANK Public 8

9 Roadshow Objectives The presentation will help us align on our collective path toward digital accessibility. Discuss as a team how you ensure Digital Accessibility. This presentation is a guide to you / your team s A11Y discussion(s): Know how the bank focuses on accessibility. Explore what is meant by disability and accessibility guidelines. Review key accessibility components at the bank. Understand the value stream and that everyone has a role in accessibility. Identify tools and support for accessibility work. Understand the new way forward as we change from Reactive to Proactive Accessibility. U.S. BANK Public 9

10 Communicate how A11Y ties directly to U.S. Bank s Core Values OUR PURPOSE is our reason for being OUR CORE VALUES are the beliefs that guide what we do We invest our hearts and minds to power human potential. We do the right thing. We power potential. We stay a step ahead. We draw strength from diversity. We put people first. OUR STRATEGY is how we will grow; it comes to life by activating our pillars: by being the most trusted choice, driving one U.S. Bank, striving for simplicity and creating the future now. The pillars are activated horizontally (initiatives that run across our organization) and vertically (initiatives that run within our revenue lines to facilitate growth). U.S. BANK Public 10

11 Affecting reduction in defects Shift Left! Affecting A11Y during the design phase has a 67% reduction in defects at automated testing phase. 67% Reduction of defects when A11Y considered in design Data source: U.S. BANK Public 11

12 Roles and Tools Matrix Everyone contributes! U.S. BANK Public 12

13 A11Y Value Stream Process with Tools and Proof for Internal Audit Designing products that are accessible from the beginning requires a new, more collaborative process. U.S. BANK Public 13

14 Late 3rd Quarter 2020, we started focusing on Maturing Teams In-Flight while continuing to add more agile teams Maturity focuses on quality U.S. BANK Public 14

15 What started as vendor validation lead to compelling quality focus Tool Comparison - Violations Found Tool Axe Attest / DevTools Assure / Auditor Issues (Manual) Issues (Auto) Total Issues N/A N/A Custom 5 N/A 5 Deque s Assure / Auditor method found 600% more issues than custom testing methodology. Additionally Assure s / Auditor s automated testing uncovered 21 issues instantly Assure s / Auditor s issue description library provided consistent details across issues Assure / Auditor s automatically cross referenced Deque University to provide further information for troubleshooting U.S. BANK Public 15

16 A11Y Value Stream Process with Tools and Proof for Internal Audit Deque s Assure / Auditor versus Thorough WCAG coverage Future WCAG updates handled by Deque Consistent testing methods and reporting across teams Automated A11Y testing integration (web only) Cross integration with resource repository (E.g. DQU) U.S. BANK Public 16

17 A11Y Value Stream Process with Tools and Proof for Internal Audit versus Custom Testing Strategy Thorough WCAG coverage Future WCAG updates handled by Deque Consistent testing methods and reporting across teams Automated A11Y testing integration (web only) Cross integration with resource repository (E.g. DQU) U.S. BANK Public 17

18 As we focused on quality, we ve accomplished a lot more in addition, we have Reduced Time allowing fixes to be worked on quicker Automated the defect creation process which means consistent defects for developers that are consistently written, formatted and advises how to fix the issue. Increased Training & Research Capabilities With Deque University we now have GLL-like training in addition to a searchable repository of information allowing developers to research prior to solution design. Improved Quality of Workmanship Thru Deque s DevTools and University we are starting to see reduction in repeat errors. Reduced Manual Testing Time (in some cases) Improved WCAG Compliance Testing Accuracy as we saw 2 slides ago: Team thought they had 5 violations they had 30 total Capability to reduce False Positives U.S. BANK Public 18

19 2021 sees us focusing on morphing to the next phase of the Master Plan U.S. BANK Public 19

20 2021 s Focus Moving forward we focus on: CONTINUE: rolling out tools to more digital product teams CONTINUE: improving quality & maturity of each team CONTINUE: perfecting our UXDesign engagements CONTINUE: Using tools to stop hemorrhaging A11Y defects into production CONTINUE: changing the UXDesign A11Y Consultants role to include overall A11Y Health of a digital product CONTINUE: morphing to outcome-based engagements with teams START: Implementing Deque s Monitor for websites to provide product owners with real data about current in-product defects (purchased Dec 2020) START: building road maps to remediate existing technical debt / non-compliant digital products to meet regulation / target dates U.S. BANK Public 20

21 QUESTION & ANSWER A Year In Review: Accessibility Success at U.S. Bank axe-con 2021 March 10, 2021 Matthew Luken, Director UXDesign Digital A11Y Derrin Evers, Assoc. Director UXDesign Digital A11Y U.S. BANK Public 21

Business Agility SURVIVAL GUIDE

Business Agility SURVIVAL GUIDE Business Agility SURVIVAL GUIDE 1 Every industry is subject to disruption. Only a truly agile business is equipped to respond.* Agile firms grow revenue 37% faster. Agile firms generate 30% higher profits.**

More information

BUSINESS CASE FOR BPM

BUSINESS CASE FOR BPM HOW TO BUILD YOUR BUSINESS CASE FOR BPM TABLE OF CONTENTS 1 BPM evolves to deliver long-term value 2 Satisfying business needs 3 Weighing cost and benefit 6 BPM implementation process 7 Key success factors

More information

Infosys Mobile Payment Services

Infosys Mobile Payment Services Banking Sourcing Vendor Profile of: Infosys Mobile Payment Services 1. Background... 1 2. Revenue Summary... 2 3. Key Offerings... 3 4. Delivery Capability and Partnerships... 6 5. Target Markets... 7

More information

WHITEPAPER. A Data Analytics Plan: Do you have one? Five factors to consider on your analytics journey. www.inetco.com

WHITEPAPER. A Data Analytics Plan: Do you have one? Five factors to consider on your analytics journey. www.inetco.com A Data Analytics Plan: Do you have one? Five factors to consider on your analytics journey www.inetco.com Overview Both the technology operations and business side of your organization may be talking about

More information

Quality Takes Lead in MOM Software Deployments and Performance Benefits

Quality Takes Lead in MOM Software Deployments and Performance Benefits Quality Takes Lead in MOM Software Deployments and Performance Benefits Although meeting production demand has been and always will remain the central focus of manufacturers, over time, other business

More information

Top Reasons to Purchase a Microsoft Business Solution 9 REASONS WHY YOU SHOULD CONSIDER A MICROSOFT DYNAMICS BUSINESS SOLUTION AS YOUR TOP CHOICE

Top Reasons to Purchase a Microsoft Business Solution 9 REASONS WHY YOU SHOULD CONSIDER A MICROSOFT DYNAMICS BUSINESS SOLUTION AS YOUR TOP CHOICE Top Reasons to Purchase a Microsoft Business Solution 9 REASONS WHY YOU SHOULD CONSIDER A MICROSOFT DYNAMICS BUSINESS SOLUTION AS YOUR TOP CHOICE OCTOBER 2014 Introduction You ve worked hard to build your

More information

Internal Audit Report ITS CHANGE MANAGEMENT PROCESS. Report No. SC-11-11

Internal Audit Report ITS CHANGE MANAGEMENT PROCESS. Report No. SC-11-11 Internal Audit Report ITS CHANGE MANAGEMENT PROCESS Report No. SC-11-11 March 2011 SANTA CRUZ: INTERNAL AUDIT March 31, 2011 MARY DOYLE Vice Chancellor Information Technology Re: Internal Audit Report

More information

Creating Business Value with Mature QA Practices

Creating Business Value with Mature QA Practices perspective Creating Business Value with Mature QA Practices Abstract The IT industry across the globe has rapidly evolved in recent times. The evolution has been primarily driven by factors like changing

More information

OPTM, A Robust Tool For Process Compliance

OPTM, A Robust Tool For Process Compliance Defense, Space and Security OPTM, A Robust Tool For Process Compliance National Defense Industrial Association 12th Annual CMMI Technology Conference & User Group The statements contained herein are based

More information

Save money and stay in. compliance. Know. what you have, keep. what you must, eliminate. what you should.

Save money and stay in. compliance. Know. what you have, keep. what you must, eliminate. what you should. The solution Save money and stay in Know what you have, eliminate what you should. compliance. keep what you must, Manage and reduce paper as you bridge to digital. FileBRIDGE Paper actively manages your

More information

RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0

RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0 RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0 2 INTRODUCTION 2 PARTNER PROGRAM OVERVIEW 5 PARTNER PROGRAM STRUCTURE 6 Partnership levels 6 Accreditations 8 Online Partner Enablement Network (OPEN)

More information

Identity & Access Management Case Study & Lessons Learned. Prepared by Tariq Jan

Identity & Access Management Case Study & Lessons Learned. Prepared by Tariq Jan Identity & Access Management Case Study & Lessons Learned Prepared by Tariq Jan Investment Bank Case Study Top 5 leading global financial services firm $116 billion in revenue $2 trillion in assets 220k

More information

Roles: Scrum Master & Project Manager

Roles: Scrum Master & Project Manager Roles: Scrum Master & Project Manager Scrum Master: Facilitate collaborative meetings Track team performance Remove impediments (Risk, Issue) Validate team alignment to Agile framework and scope Drive

More information

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment Jennifer Koppy THIS IDC MARKETSCAPE EXCERPT FEATURES EMERSON NETWORK POWER IDC MARKETSCAPE FIGURE

More information

Managing Agile Projects in TestTrack GUIDE

Managing Agile Projects in TestTrack GUIDE Managing Agile Projects in TestTrack GUIDE Table of Contents Introduction...1 Automatic Traceability...2 Setting Up TestTrack for Agile...6 Plan Your Folder Structure... 10 Building Your Product Backlog...

More information

Case Study Success with a. into a Corporate Integrity Agreement (CIA)

Case Study Success with a. into a Corporate Integrity Agreement (CIA) Case Study Success with a Corporate Integrity Agreement (CIA) More than 100 affiliated physician practices and healthcare facilities Operations in multiple states More than 2,000 Covered Persons under

More information

RO-Why: The business value of a modern intranet

RO-Why: The business value of a modern intranet RO-Why: The business value of a modern intranet 1 Introduction In the simplest terms, companies don t build products, do deals, or make service calls people do. But most companies struggle with isolated

More information

HR Function Optimization

HR Function Optimization HR Function Optimization People & Change Advisory Services kpmg.com/in Unlocking the value of human capital Human Resources function is now recognized as a strategic enabler, aimed at delivering sustainable

More information

At the Heart of Improved Business Dexterity

At the Heart of Improved Business Dexterity At the Heart of Improved Business Dexterity Be Nimble, Be Quick: Driving Agility in Insurance Abstract The insurance landscape is evolving rapidly and is fraught with challenges. Insurance providers are

More information

EMPOWERING BUSINESSES WITH A UNIQUE DEVELOPMENT NEEDS WITH HIGH LEVEL OF

EMPOWERING BUSINESSES WITH A UNIQUE DEVELOPMENT NEEDS WITH HIGH LEVEL OF EMPOWERING BUSINESSES WITH A UNIQUE TECHNOLOGY INFRASTRUCTURE TO ADDRESS CUSTOM APPLICATION DEVELOPMENT NEEDS WITH HIGH LEVEL OF AGILITY AND EASE Enterprise Business Application Infrastructure Everything

More information

S24 - Governance, Risk, and Compliance (GRC) Automation Siamak Razmazma

S24 - Governance, Risk, and Compliance (GRC) Automation Siamak Razmazma S24 - Governance, Risk, and Compliance (GRC) Automation Siamak Razmazma Governance, Risk, Compliance (GRC) Automation Siamak Razmazma Siamak.razmazma@protiviti.com September 2009 Agenda Introduction to

More information

Increase Revenues with Channel Sales Management

Increase Revenues with Channel Sales Management Increase Revenues with Channel Sales Management Executive Summary Why is it so difficult to grow revenue, identify emerging customers and partners, and expand into new markets through the indirect sales

More information

Enabling Continuous Delivery by Leveraging the Deployment Pipeline

Enabling Continuous Delivery by Leveraging the Deployment Pipeline Enabling Continuous Delivery by Leveraging the Deployment Pipeline Jason Carter Principal (972) 689-6402 Jason.carter@parivedasolutions.com Pariveda Solutions, Inc. Dallas,TX Table of Contents Matching

More information

2015 Global Identity and Access Management (IAM) Market Leadership Award

2015 Global Identity and Access Management (IAM) Market Leadership Award 2015 Global Identity and Access Management (IAM) Market Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Market Leadership of IBM... 3 Conclusion... 6 Significance

More information

SuccessFactors. https://www.youtube.com/watch?v=hhdhdiwvsy k

SuccessFactors. https://www.youtube.com/watch?v=hhdhdiwvsy k SuccessFactors https://www.youtube.com/watch?v=hhdhdiwvsy k SAP runs SuccessFactors Karoline Eidem Walen Account Manager HCM Marianne Engebrigtsen HR Manager SAP Norway & Denmark Change is in the air for

More information

5/30/2012 PERFORMANCE MANAGEMENT GOING AGILE. Nicolle Strauss Director, People Services

5/30/2012 PERFORMANCE MANAGEMENT GOING AGILE. Nicolle Strauss Director, People Services PERFORMANCE MANAGEMENT GOING AGILE Nicolle Strauss Director, People Services 1 OVERVIEW In the increasing shift to a mobile and global workforce the need for performance management and more broadly talent

More information

Service Quality Management The next logical step by James Lochran

Service Quality Management The next logical step by James Lochran www.pipelinepub.com Volume 4, Issue 2 Service Quality Management The next logical step by James Lochran Service Quality Management (SQM) is the latest in the long list of buzz words floating around the

More information

Case Study. We are growing quickly, and Saba is key to that successful growth.

Case Study. We are growing quickly, and Saba is key to that successful growth. Case Study In the dynamic energy industry, Mansfield Oil one of Forbes 50 Largest Private Companies fuels its employee engagement and retention with a new talent management strategy powered by Saba Software.

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T Capitalizing on the Future with Data Solutions December 2015 Adapted from IDC PeerScape: Practices for Ensuring a Successful Big Data and Analytics Project,

More information

Analytics in the Finance Organization

Analytics in the Finance Organization Analytics in the Finance Organization Kathleen Wilhide Industry Analyst - GRC & Performance Management, Better-Insight Background In an era of new economic challenges, how companies manage the quality

More information

January 2013 Price List Guide

January 2013 Price List Guide January 2013 Price List Guide Table of Contents Price List Guide Scope... 4 New Products And/Or Versions Launching... 4 New Product Step Ups... 4 Discontinued Products/Product Migrations... 4 MS Learning

More information

Colorado s Accountable Care Collaborative

Colorado s Accountable Care Collaborative Colorado s Accountable Care Collaborative Suzanne Brennan, Medicaid Director May 19, 2013 Who We Serve 2 Alignment with Triple Aim 3 HCPF Goals 1. Transforming our systems from a medical model to a health

More information

Perficient Doubles Microsoft Cloud Revenues Yearly Since 2010; Boosts Trusted Advisor Status

Perficient Doubles Microsoft Cloud Revenues Yearly Since 2010; Boosts Trusted Advisor Status Perficient Doubles Microsoft Cloud Revenues Yearly Since 2010; Boosts Trusted Advisor Status Overview Partner: Perficient Partner Website: www.perficient.com Partner Size: 2,300 employees Country or Region:

More information

Beyond ISO 27034 - Intel's Product Security Maturity Model (PSMM)

Beyond ISO 27034 - Intel's Product Security Maturity Model (PSMM) Beyond ISO 27034 - Intel's Product Security Maturity Model (PSMM) Harold Toomey Sr. Product Security Architect & PSIRT Manager Intel Corp. 2 October 2015 @NTXISSA #NTXISSACSC3 Agenda Application / Product

More information

OPERATIONAL EXCELLENCE REDEFINED

OPERATIONAL EXCELLENCE REDEFINED OPERATIONAL EXCELLENCE REDEFINED SUPPORTING SAFE AND EFFICIENT DRILLING AND COMPLETIONS THROUGH: ORGANIZATIONAL ALIGNMENT AND OPERATIONAL EXCELLENCE ORCHESTRATED ACTIVITIES ACROSS THE DRILLING SUPPORT

More information

SOLUTIONS. Microsoft Dynamics Business Management Solutions

SOLUTIONS. Microsoft Dynamics Business Management Solutions SOLUTIONS Microsoft Dynamics Business Management Solutions Integrated, adaptable business management solutions that work like and with familiar Microsoft software, helping you drive business success. ENABLE

More information

Integrated methodology for testing and quality management.

Integrated methodology for testing and quality management. Integrated methodology for testing and quality management. MindTest overview MindTest is an integrated testing methodology that meshes all the components of a testing engagement, manages the quality of

More information

ALM/Quality Center. Software

ALM/Quality Center. Software HP ALM/Quality Center Software Datasheet Page 1 of 8 HP Application Lifecycle Management software In today s rapidly changing business world, business agility depends on IT agility. And predictable, high

More information

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations

Achieving Control: The Four Critical Success Factors of Change Management. Technology Concepts & Business Considerations Achieving Control: The Four Critical Success Factors of Change Management Technology Concepts & Business Considerations T e c h n i c a l W H I T E P A P E R Table of Contents Executive Summary...........................................................

More information

Why Test Automation Fails

Why Test Automation Fails Why Test Automation Fails in Theory and in Practice Jim Trentadue Enterprise Account Manager- Ranorex jtrentadue@ranorex.com Thursday, January 15, 2015 Agenda Agenda Test Automation Industry recap Test

More information

IMPLEMENTING A SECURITY ANALYTICS ARCHITECTURE

IMPLEMENTING A SECURITY ANALYTICS ARCHITECTURE IMPLEMENTING A SECURITY ANALYTICS ARCHITECTURE Solution Brief SUMMARY New security threats demand a new approach to security management. Security teams need a security analytics architecture that can handle

More information

The Thinking Approach LEAN CONCEPTS. 2012-2013, IL Holdings, LLC All rights reserved 1

The Thinking Approach LEAN CONCEPTS. 2012-2013, IL Holdings, LLC All rights reserved 1 The Thinking Approach LEAN CONCEPTS All rights reserved 1 Basic Thinking to Manage the Journey MANAGEMENT TACTICS OF A LEAN TRANSFORMATION All rights reserved 2 LEAN MANAGEMENT Two key questions What is

More information

Enhanced calibration High quality services from your global instrumentation partner

Enhanced calibration High quality services from your global instrumentation partner Products Solutions Services Enhanced calibration High quality services from your global instrumentation partner Services 2 Calibration One trusted advisor Get the best to meet all your critical application

More information

Building a strategic talent management program

Building a strategic talent management program Case Study About Alamo Colleges Consisting of five member institutions established between 1898 and 1995, Alamo Colleges serves Bexar County, TX the 17th most populous county in the U.S. It offers associate

More information

Planning a Basel III Credit Risk Initiative

Planning a Basel III Credit Risk Initiative Risk & Compliance the way we see it Planning a Basel III Credit Risk Initiative How to Achieve Return on Investment Contents 1 Introduction 3 2 Banks need a strong data foundation 4 3 A new focus on models

More information

SEE HOW 15 DIFFERENT ORGANIZATIONS DELIVER SUCCESS WITH BORLAND

SEE HOW 15 DIFFERENT ORGANIZATIONS DELIVER SUCCESS WITH BORLAND SUCCESSFUL SOFTWARE DELIVERY 20140516 SEE HOW 15 DIFFERENT ORGANIZATIONS DELIVER SUCCESS WITH BORLAND At Borland our sole mission is to optimize enterprise software delivery across all industries and geographies.

More information

Junifer Utility CIS. Flexibility. Scalability. Cost Effectiveness

Junifer Utility CIS. Flexibility. Scalability. Cost Effectiveness Junifer Utility CIS The volumes associated with Smart Meter rollout can be overwhelming. For instance in just the first two hours of operation, a Smart Meter implementation will generate the same amount

More information

Agenda. Corporate Overview Industry Drivers Core Services Summary Q&A

Agenda. Corporate Overview Industry Drivers Core Services Summary Q&A Corporate Overview Agenda Corporate Overview Industry Drivers Core Services Summary Q&A 2 Corporate Overview Independent experts in business communications Interoperability certification testing Systems

More information

An Introduction to. Metrics. used during. Software Development

An Introduction to. Metrics. used during. Software Development An Introduction to Metrics used during Software Development Life Cycle www.softwaretestinggenius.com Page 1 of 10 Define the Metric Objectives You can t control what you can t measure. This is a quote

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

Elaboration of Scrum Burndown Charts.

Elaboration of Scrum Burndown Charts. . Combining Control and Burndown Charts and Related Elements Discussion Document By Mark Crowther, Empirical Pragmatic Tester Introduction When following the Scrum approach a tool frequently used is the

More information

UNOPS International Public Sector Accounting Standards (IPSAS) Implementation Programme

UNOPS International Public Sector Accounting Standards (IPSAS) Implementation Programme UNOPS International Public Sector Accounting Standards (IPSAS) Implementation Programme This IPSAS briefing document provides an overview of why IPSAS is being implemented at UNOPS, how this process is

More information

Annual General Meeting

Annual General Meeting Annual General Meeting Daniel Rabie Chief Operating Officer Growth Opportunities: Cloud Accounting & Document Management Cloud Accounting Reckon One Enormous Market Opportunity We re just getting started...

More information

Ecora More Attractive to Large Enterprises with Auditor Pro 4.5

Ecora More Attractive to Large Enterprises with Auditor Pro 4.5 Large Enterprises with Auditor Pro 4.5 An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Ecora March 2008 IT Management Research, Industry Analysis, and Consulting Table of Contents Executive

More information

How to Run a Successful Big Data POC in 6 Weeks

How to Run a Successful Big Data POC in 6 Weeks Executive Summary How to Run a Successful Big Data POC in 6 Weeks A Practical Workbook to Deploy Your First Proof of Concept and Avoid Early Failure Executive Summary As big data technologies move into

More information

Laserfiche for Federal Government MEET YOUR AGENCY S MISSION

Laserfiche for Federal Government MEET YOUR AGENCY S MISSION Laserfiche for Federal Government MEET YOUR AGENCY S MISSION HOW ENTERPRISE CONTENT MANAGEMENT Serves Civilian and Defense Agencies Whether a federal agency supports farmers in the field, soldiers overseas

More information

Microsoft Dynamics AX

Microsoft Dynamics AX Microsoft Dynamics AX Content Microsoft Dynamics AX helps enterprises make decisions quickly with access to real-time insights and intelligence on nearly any device, anywhere. It enables businesses to

More information

SEO MADE SIMPLE. 5th Edition. Insider Secrets For Driving More Traffic To Your Website Instantly DOWNLOAD THE FULL VERSION HERE

SEO MADE SIMPLE. 5th Edition. Insider Secrets For Driving More Traffic To Your Website Instantly DOWNLOAD THE FULL VERSION HERE SEO MADE SIMPLE 5th Edition Insider Secrets For Driving More Traffic To Your Website Instantly DOWNLOAD THE FULL VERSION HERE by Michael H. Fleischner SEO Made Simple (Fifth Edition) Search Engine Optimization

More information

HiTech. White Paper. A Next Generation Search System for Today's Digital Enterprises

HiTech. White Paper. A Next Generation Search System for Today's Digital Enterprises HiTech White Paper A Next Generation Search System for Today's Digital Enterprises About the Author Ajay Parashar Ajay Parashar is a Solution Architect with the HiTech business unit at Tata Consultancy

More information

FOCUS PROASSURANCE 2005 ANNUAL REPORT

FOCUS PROASSURANCE 2005 ANNUAL REPORT FOCUS PROASSURANCE 2005 ANNUAL REPORT THE FOCUS OF PROASSURANCE CORPORATION We are a specialty insurer focused on writing medical professional liability insurance and developing insurance solutions which

More information

Show your value, grow your business:

Show your value, grow your business: Show your value, grow your business: A SUPPLIER GUIDE TO MOVE FROM A TRANSACTIONAL PROVIDER TO A STRATEGIC PARTNER KAREN A. CALINSKI INTRODUCTION /02 At KellyOCG we take a holistic approach to talent sourcing

More information

Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation

Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation 2015 State of the Internal Audit Profession Study Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation 68% of companies have gone through or

More information

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators

Driving Operational and Financial Improvements using Balanced Scorecards and Key Performance Indicators www.pwc.com/ca Driving Operational and Financial Improvements using Balanced Scorecards and Key Mining Minds Introductions Paul Ingram Managing Director, PwC Mining Centre of Excellence, Toronto Business

More information

Cybersecurity Strategic Consulting

Cybersecurity Strategic Consulting Home Overview Challenges Global Resource Growth Impacting Industries Why Capgemini Capgemini & Sogeti Cybersecurity Strategic Consulting Enabling business ambitions, resilience and cost efficiency with

More information

Four Universal Truths Jeopardizing Customer Service in Financial Institutions Changes That Will Transform Customer Service Experiences and Outcomes

Four Universal Truths Jeopardizing Customer Service in Financial Institutions Changes That Will Transform Customer Service Experiences and Outcomes White Paper Four Universal Truths Jeopardizing Customer Service in Financial Institutions Changes That Will Transform Customer Service Experiences and Outcomes Sykes Enterprises, Incorporated l www.sykes.com

More information

IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE

IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE 1 IT Service Management: How the SaaS Approach Delivers More Value IT SERVICE MANAGEMENT: HOW THE SAAS APPROACH DELIVERS MORE VALUE EXECUTIVE SUMMARY Today s companies are very reliant on their technology

More information

Improving the Usability of APM Data: Essential Capabilities and Benefits

Improving the Usability of APM Data: Essential Capabilities and Benefits Introduction Improving the Usability of APM Data: Essential Capabilities and Benefits A troublesome if not surprising statistic is that, despite it being the second most often mentioned challenge of APM,

More information

Introduction to ITIL: A Framework for IT Service Management

Introduction to ITIL: A Framework for IT Service Management Introduction to ITIL: A Framework for IT Service Management D O N N A J A C O B S, M B A I T S E N I O R D I R E C T O R C O M P U T E R O P E R A T I O N S I N F O R M A T I O N S Y S T E M S A N D C

More information

Essentials Elements of an Effective Ethics Compliance Program Submitted to Senate- Government Operations Committee January 26, 2016

Essentials Elements of an Effective Ethics Compliance Program Submitted to Senate- Government Operations Committee January 26, 2016 Madeline M. Motta MS, JD, JSD Corporate Compliance Ethics Professional Essentials Elements of an Effective Ethics Compliance Program Submitted to Senate- Government Operations Committee January 26, 2016

More information

FREQUENTLY ASKED QUESTIONS. Oracle Applications Strategy

FREQUENTLY ASKED QUESTIONS. Oracle Applications Strategy FREQUENTLY ASKED QUESTIONS Oracle Applications Strategy The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Mobile-edge Computing

Mobile-edge Computing Mobile-edge Computing Major strides towards RAN virtualization Nurit Sprecher 1 02/09/2014 Nokia 2014 - Nurit Sprecher Agenda Market drivers and requirements 2020 network architecture vision Cloud RAN

More information

How to Create a Business Focused Data Quality Assessment. Dylan Jones, Editor/Community Manager editor@dataqualitypro.com

How to Create a Business Focused Data Quality Assessment. Dylan Jones, Editor/Community Manager editor@dataqualitypro.com How to Create a Business Focused Data Quality Assessment Dylan Jones, Editor/Community Manager editor@dataqualitypro.com Why Do We Need a Data Quality Assessment? We need to perform a data quality assessment

More information

Bridging Development and Operations: The Secret of Streamlining Release Management

Bridging Development and Operations: The Secret of Streamlining Release Management Bridging Development and Operations: The Secret of Streamlining Release Management Mark Levy, Product Manager Serena Software SERENA SOFTWARE INC. Release Management Goal Deploy application changes into

More information

Agile project portfolio manageme nt

Agile project portfolio manageme nt Agile project portfolio manageme nt Agile project & portfolio summit at Harrisburg University May 9, 2016 Agile project portfolio management Agenda Portfolio management challenges Traditional portfolio

More information

Industry Briefing 28 November 2014

Industry Briefing 28 November 2014 Industry Briefing 28 November 2014 1 David Colussi Director, Service ACT Chief Minister, Treasury and Economic Development Directorate ACT Government WELCOME 2 Agenda outline iconnect Program Lunch Revenue

More information

Strategic Management of Learning Assets

Strategic Management of Learning Assets C a s e S t u d y Strategic Management of Learning Assets Implementing an Enterprise-wide Learning Content Management System Chris Howard October 2005 Bersin & Associates Strategic Management of Learning

More information

EDI Services helps healthcare network streamline workflow, increase productivity, and improve revenue cycle management.

EDI Services helps healthcare network streamline workflow, increase productivity, and improve revenue cycle management. GE Healthcare Results summary 2008 2010 Reduced eligibility rejection rate from 2% to 0.8% Reduced overall rejection rate from 6.4% to 4% Reduced cost to collect from 8.3% to 6.3% Increased the number

More information

Smarter wireless networks

Smarter wireless networks IBM Software Telecommunications Thought Leadership White Paper Smarter wireless networks Add intelligence to the mobile network edge 2 Smarter wireless networks Contents 2 Introduction 3 Intelligent base

More information

Sales & Operations Planning Process Excellence Program

Sales & Operations Planning Process Excellence Program Chemical Sector We make it happen. Better. Sales & Operations Planning Process Excellence Program Engagement Summary November 2014 S&OP Excellence Robust discussions creating valuable ideas Engagement

More information

Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014

Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014 Attachment 16.1 SA Power Networks: Customer Data Quality Plan 2015-2020 September 2014 Customer Data Quality Plan 2015-2020 V1.1 Executive Summary The commencement of Full Retail Contestability in 2004

More information

The Journey to Legal Project Management Software at Sutherland Asbill & Brennan By Jennifer Parker and Monica Ulzheimer

The Journey to Legal Project Management Software at Sutherland Asbill & Brennan By Jennifer Parker and Monica Ulzheimer The Journey to Legal Project Management Software at Sutherland Asbill & Brennan By Jennifer Parker and Monica Ulzheimer November 2011 Sutherland s journey to develop customized technology for Legal Project

More information

Michael Landry, MBA, PMP Chief Project Controller

Michael Landry, MBA, PMP Chief Project Controller Artistry of Project Management The Artistry Michael Landry, MBA, PMP Chief Project Controller Leadership is the art of accomplishing more than the science of management says is possible Colin Powell is

More information

IBM Rational: Sustainable automated testing for SAP Ecosystems with Worksoft Certify

IBM Rational: Sustainable automated testing for SAP Ecosystems with Worksoft Certify IBM Rational: Sustainable automated testing for SAP Ecosystems with Worksoft Certify David Myers Sales Director Worksoft, Inc. www.worksoft.com SAP Business Challenge Application Changes Service Pack New

More information

Executive Summary. Smart Horizons Career Online High School. Dr. Howard Liebman, Principal 800 W Cypress Creek Rd Suite 390 Fort Lauderdale, FL 33309

Executive Summary. Smart Horizons Career Online High School. Dr. Howard Liebman, Principal 800 W Cypress Creek Rd Suite 390 Fort Lauderdale, FL 33309 Dr. Howard Liebman, Principal 800 W Cypress Creek Rd Suite 390 Fort Lauderdale, FL 33309 Document Generated On February 22, 2016 TABLE OF CONTENTS Introduction 1 Description of the School 2 School's Purpose

More information

Identifying & Implementing Quick Wins

Identifying & Implementing Quick Wins Identifying & Implementing Quick Wins 1 Executive Summary........3 2 Introduction....... 5 3 Key Steps to Quick Wins....... 7 4 Sample Quick Wins...8 4.1 People Quick Wins... 8 4.2 Process Quick Wins......9

More information

Stories From the Front Lines: Deploying an Enterprise Code Scanning Program

Stories From the Front Lines: Deploying an Enterprise Code Scanning Program Stories From the Front Lines: Deploying an Enterprise Code Scanning Program Adam Bixby Manager Gotham Digital Science 10/28/2010 YOUR LOGO HERE Introduction Adam Bixby, CISSP, MS o Manager at Gotham Digital

More information

At the Heart of Quality Assurance

At the Heart of Quality Assurance www.niit-tech.com At the Heart of Quality Assurance Driving Software Quality and Improving Efficiencies Growing competition, global user base, and emerging technology convergence are some of the parameters

More information

Setting up an Effective Enterprise Architecture capability. Simon Townson Principal Enterprise Architect SAP

Setting up an Effective Enterprise Architecture capability. Simon Townson Principal Enterprise Architect SAP Setting up an Effective Enterprise Architecture capability Simon Townson Principal Enterprise Architect SAP Agenda Why? People and Organisation EA Framework Standards and Templates Tools Processes SAP

More information

Business-driven Policy Administration Transformation

Business-driven Policy Administration Transformation in collaboration with Business-driven Policy Administration Transformation Cost per policy analysis can help drive decisions for transforming policy administration systems Contents 1 Introduction 3 2 Challenges

More information

How do I know if Agile is working for me or not? An Executive s Dilemma

How do I know if Agile is working for me or not? An Executive s Dilemma How do I know if Agile is working for me or not? An Archana Joshi, Cognizant Sheshadri Shekhar, Cognizant Dec 31 2013 Overview: As Agile Coaches working with a large multinational diversified financial

More information

Taking the pain out of Risk and Compliance Management Systems. Presented by Andrew Batten 23 April 2015

Taking the pain out of Risk and Compliance Management Systems. Presented by Andrew Batten 23 April 2015 Taking the pain out of Risk and Compliance Management Systems Presented by Andrew Batten 23 April 2015 Operational Improvement Technology Solutions Providing consultancy services Gap assessments Food standard

More information

Master Data Management Architecture

Master Data Management Architecture Master Data Management Architecture Version Draft 1.0 TRIM file number - Short description Relevant to Authority Responsible officer Responsible office Date introduced April 2012 Date(s) modified Describes

More information

Sansiri: Growing Property Development with a Compound Annual Growth Rate of 18%

Sansiri: Growing Property Development with a Compound Annual Growth Rate of 18% Picture Credit Sansiri Public Company Limited, Bangkok, Thailand. Used with permission. SAP Business Transformation Study Engineering, Construction, and Operations Sansiri Sansiri: Growing Property Development

More information

A shift in responsibility. More parties involved Integration with other systems. 2

A shift in responsibility. More parties involved Integration with other systems. 2 EFFECTIVE SERVICE RELATIONSHIP MANAGEMENT ALSO INCLUES THE FOLLOWING ACTIVITIES: Today, organizations frequently elect to have certain services be provided by service vendors, also referred to as service

More information

Improve Your Customer Experience: Design Your Quality Program to Link Directly to Customer Satisfaction. Overview WHITEPAPER

Improve Your Customer Experience: Design Your Quality Program to Link Directly to Customer Satisfaction. Overview WHITEPAPER WHITEPAPER Improve Your Customer Experience: Design Your Quality Program to Link Directly to Customer Satisfaction All of us who work in the customer contact industry have experienced this we have quality

More information

Digital Business Platform for SAP

Digital Business Platform for SAP BUSINESS WHITE PAPER Digital Business Platform for SAP SAP ERP is the foundation on which the enterprise runs. Software AG adds the missing agility component with a digital business platform. CONTENT 1

More information

MNLARS Project Audit Checklist

MNLARS Project Audit Checklist Audit Checklist The following provides a detailed checklist to assist the audit team in reviewing the health of a project. Relevance (at this time) How relevant is this attribute to this project or audit?

More information

2. Encourage the private sector to develop ITIL-related services and products (training, consultancy and tools).

2. Encourage the private sector to develop ITIL-related services and products (training, consultancy and tools). ITIL Primer [ITIL understanding and implementing - A guide] ITIL - The Framework ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e., what to do, for what purpose and

More information

Total Protection for Compliance: Unified IT Policy Auditing

Total Protection for Compliance: Unified IT Policy Auditing Total Protection for Compliance: Unified IT Policy Auditing McAfee Total Protection for Compliance Regulations and standards are growing in number, and IT audits are increasing in complexity and cost.

More information

supply chain STRONGER LINKS The Chain Linked History

supply chain STRONGER LINKS The Chain Linked History The Chain Since the origins of Ontario s liquor laws, social norms have changed along with consumption patterns. Work places have changed, too, as have the variety and sources of beverages the LCBO sells.

More information