abcfinancial.com P.O. Box 6800 North Little Rock, AR

Transcription

1 abcfinancial.com P.O. Box 6800 North Little Rock, AR abc-financial-services

2 WHAT S INSIDE Table of Contents What s New Mobile Club Management Sales... 6 MYiCLUBonline Sell Memberships Anywhere, Anytime DataTrak Member Check-In at Your Fingertip - Benefits of DataTrak DataTrak Prospective Members Prospective Members Electronic Agreement Entry DataTrak Member Benefits Member Check-In Member Management Kid s Club Electronic Member Documents MYiCLUBonline DataTrak Owner Benefits Point of Sale Inventory Management Schedule Management Member Facing Event Enrollment Employee Management Employee Portal Dashboard Report Management DataTrak Extra Benefits Recurring Services Gift Cards Locker Management Phone/Tablet App Disaster Recovery PCI Compliancy Why ABC? 20 Reasons

3 WHAT S NEW What s New at ABC Financial? Our Club Management software makes selling on-the-go fast and easy! Take your mobile membership sales to a whole new level. 4 5

4 WHAT S NEW Mobile Club Management Sales Sign-up and enroll prospects online via mobile device or app Capture debit and credit card information for tablet sales quickly and accurately Your members can manage their accounts, make or schedule payments, as well as, reserve classes and other services online freeing up your front counter staff 6 7

5 MYiCLUBonline Premium allows members to upgrade their agreement online without assistance from their health club staff. When a member completes an upgrade agreement in MYiCLUBonline, they just sign with their mouse or finger on their mobile device. A copy of the completed agreement is then ed to the member, as well as stored in DataTrak and in ABC s imaging system where it can be accessed later if needed. Billing amounts and available club amenities update in the member s account automatically based on the agreement upgrade. 8 9

6 You Can Sell Memberships Anywhere, Anytime! All you need is a tablet of your choice. Sign up new members at corporate events, shopping malls or even the front counter at the gym. If someone wants to join, just hand him or her a tablet, and in a few minutes, they re signed up. They can even sign a membership contract with their finger! New members can enter part of their address or simply pick a spot on the map to find the location nearest them

7 After selecting a location, the member is presented with the various membership options available at that location. A touch of the select button gets them on their way. The new member then enters basic data, which is configured by the club. Add-ons can be selected and billing information entered

8 A review of the information is presented, and the member signs with their finger. The down payment is automatically processed. The new member can conveniently spread the word about their new membership via social media! They are also prompted to create their MYiCLUBonline user name/password and to book an orientation session

9 Put the Industry s Leading Club Management Software to Work For You With DataTrak From ABC Financial

10 Member Check-In at Your Fingertip! Biometric fingerprint check-in is fast, safe and cost effective. Compared to the expense of issuing new key tags when they are lost and the potential reduction in fraud, a cardless check-in system based on finger biometrics is often cheaper from its first day of use. Also, it means you always know who is in your club. Cards, fobs and bar codes can be shared. This insures only paying and current members are accessing your facility, resulting in a safer environment for your members and preventing fraud

11 Benefits of DataTrak Club Management Software Centralize all of your data in one secure database that is accessible from the internet Put an end to data corruption! Database maintenance and redundant back-ups are provided automatically. Get continuous development for new product features and updates, with no additional add-on fees 20 21

12 Prospective Members 22 23

13 Perspective Members Enter prospects and guests Assign priorities and salesperson Track marketing campaigns Monitor conversion rates Discover and source why a prospect visited your club Convert prospect to member with ease 24 25

14 Electronic Membership Agreements Capture signatures digitally Save money with completely paperless processing agreements to members automatically Customize agreements to fit your sales process Take photo and book member orientation Customize payment plans and templates 26 27

15 Member Benefits 28 29

16 Member Check-In Check-in members with fingerprint, barcode key tag, key fob, pin code or name search Sub one-second check-in Get automated and custom alerts 30 31

17 Member Management View, add and delete invoices Cancel and freeze memberships View complete member history Update member information in real time Store documents with paperless files Increase ease of sales with virtual wallet for multiple payment methods 32 33

18 Kid s Club Attach children to members with a picture of member and child for verification and security Note allergies or special needs Monitor legal childcare limits, guardian pick-up verification and attendance tracking for better decision-making 34 35

19 Electronic Member Documents Store paperless forms for cancellations, freezes and waivers Allow members to sign electronically Store information automatically on member s record 36 37

20 MYiCLUBonline Sign up and enroll prospects online Use promotion codes for corporate or special offers Make MYiCLUBonline fit your club s brand Manage accounts (billing information, view and print check-in history) Make or schedule payments Schedule classes and other services Purchase and book personal training 38 39

21 Owner Benefits 40 41

22 Point of Sale Track petty cash Ring up items by barcode, buttons or search Allow member associated on sales Charge to house account or card on file View and return items from previous sales Two-click point of sale transactions receipt 42 43

23 Inventory Management Create catalog items and deploy to clubs Re-stock and adjust quantities on hand Track vendors and unit cost Print UPC labels for items Control re-stock levels, loss prevention and rapid re-stock 44 45

24 Schedule Management Manage departmental calendars Track services, classes and sales opportunities Automate trainer commission and payroll Track and verify member s class attendance and appointments Manage multiple calendars and locations Biometric or PIN code verification for sessions Send event reminders via /text and completed session thank you s 46 47

25 Member Facing Event Enrollment Make use of fast and easy kiosk class and event check-in while verifying attendance Log accurate enrollment numbers Make use of instructor clock-in/out via kiosk 48 49

26 Employee Management Create, view and manage employees Group employees by department Set employee or departmental level security Figure commission on percent or flat rate Benefit from integrated time clock Choose unlimited commission options based on how you run your business 50 51

27 Employee Portal View trainer schedule, set, reschedule or cancel appointments, as well as download and print calendar Ability to mark appointments as complete Employees can identify hours of availability Add additional notes to scheduled clients/appointments Access via web or mobile portals 52 53

28 Dashboard Uses easy-to-read graphs and charts View progress against goals Make better decisions at your fingertips Get snapshot looks at daily, weekly and monthly goals 54 55

29 Report Management Create unlimited custom reports Report on one club or a group of clubs Schedule reports to run automatically with results ed View reports in Excel, PDF or CSV file formats Get controlled employee access via security roll assigned 56 57

30 Extra Benefits 58 59

31 Recurring Services Bill service sessions monthly and automatically add new sessions for member use Create service memberships month to month or term length Apply session expiration dates Hold session availability for redemption until fully funded Customize packages, plans and templates 60 61

32 Gift Cards Fully integrated Load cards with specific dollar amounts Use cards company-wide Customize cards to your brand 62 63

33 Locker Management View integrated locker inventory Access combinations online with one click Track maintenance history 64 65

34 Phone/Tablet App By partnering with Netpulse we provide custom apps that give members maximum engagement with your club experience Members can check-in, register for classes, book appointments, manage their account, make payments and purchase services and sessions with their card on file from their phone POWERED BY Send special offers, promotions and club news with push alert notifications Use built-in tracking tools to keep your members engaged 66 67

35 Disaster Recovery Access duplicate systems across two physical data centers Get initial recovery for the system within 30 minutes Get complete system recovery within 4 hours Connects employees to customer service systems remotely if primary facility is lost Benefit from a complete system disaster recovery test conducted once a year by ABC Financial 68 69

36 PCI Compliancy ABC Financial is a PCI DSS compliant Level 1 Service Provider We keep our systems secure You can trust ABC Financial with your sensitive payment card information All software is password protected 70 71

37 WHY ABC? 20 REASONS Why ABC? 20 Reasons... You Should Partner with ABC Financial for Your Membership Management, Billing and Collections! 72 73

38 WHY ABC? 20 REASONS Focus: The most successful health club companies focus on three things: sales growth, profitability and member experience. Freeing yourself from the burden of collections lets you invest the time you save into improving your business and profitability. 2. Experience: ABC is more successful in membership management, billing and collections because we have 35 years of experience. More experience has helped ABC clients increase collections by 15%. 3. Time Savings: Member inquiries require a huge amount of your staff s valuable time. Turning over the responsibility to us solves this problem. We have the structure to respond to your members faster and more effectively. 4. Security: Billing and collections grow more complicated as rules and regulations change, including the Fair Debt Collections Practices Act and PCI Compliance. ABC stays up-to-date with regulatory and security practices do you? 5. No Contract: ABC does not believe in holding its customers hostage. The goal is to have customers who are as committed to ABC as ABC is to them. So we don t require clients to sign term contracts. It s simple: If we do not meet or exceed your expectations, you re free to find another provider. It makes us work that much harder to keep you happy! 6. Real-Time Updates: Knowing the change you just performed in DataTrak or the Online Business Center is immediately reflected on the member s record eliminates confusion or mismanagement. This creates better communication between your staff and your members, as well as a more satisfying member experience. 7. On-Site Implementation Managers: A team of highly trained and skilled technicians comes on-site to help improve your business. The depth of their knowledge in the industry, ABC products and health clubs means you have a valuable resource at your fingertips and at your front door. 8. Opportunity Cost: Industry billing statistics show that 10-15% of active members will have a payment problem; that requires a lot of time spent resolving billing issues. Time you could spend building your business or enjoying life. 75

39 WHY ABC? 20 REASONS Outsource these tasks and avoid the headaches of member management. 9. Options: ABC handles everything from billing to collections to cancellations to freeze requests for most clubs. In some cases, this may not make sense for an owner or group. We let you decide what fits your business best and ABC adjusts to your model. 10. Client Management Team: ABC provides a team solely dedicated to supporting health club owners across the United States. They are accessible, quick to respond and very helpful in resolving situations to enhance the owner and member experience. 11. Comprehensive Support: ABC has the largest, most comprehensive support structure in the industry. In fact, with more than 200 Customer Care Representatives on staff, ABC has three times more customer care reps than any other competitor. 12. Technical Support: You can count on a dedicated team committed to keeping your business and workflow moving without interruptions 24 hours a day. With additional services such as ABC Desktop Management (ABCDM), there is no need to add a full-time, technical employee to your payroll. 13. Data Analysts: ABC s professional team takes the challenging process of cleansing and manipulating large amounts of data out of your day-to-day work equation. This, in turn, creates an opportunity for your staff to increase your bottom line while eliminating distractions and worry of what may be falling through the cracks. 14. Electronic Agreement Entry and Online Joining Capabilities: Eliminating paper contracts is a key strategy for health clubs for a number of reasons, including speed of entry, instantaneous synchronization of members and elimination of data entry errors. Additionally, this allows members to control the joining process, which is how consumers want to interact when buying products. 15. Member Reporting and Key Performance Indicators: You need to know how your business is doing hourly, daily, weekly and 76 77

40 WHY ABC? 20 REASONS monthly. ABC provides the reports that help you manage your business. Because of our in-depth knowledge of the health club business model, we provide personalized, useful reporting and dashboards to managers and owners. 16. Leading Technology: ABC researches the latest developments and the most cutting-edge technologies such as Oracle Database and WebFOCUS reporting tools so that you can stay focused on growing your business. 17. Single Server, Multi Club Management: Keep a finger on the pulse of your company even when you re not on site. With ABC s DataTrak Software and Online Business Center, you can easily access all your locations from anywhere, promoting flexibility and ease of management no matter the number of locations in your portfolio. 18. Profit Center Reporting: Why report everything as membership dues when you have multiple revenue streams? With ABC s software, you can label the source of the revenue appropriately and report on it to make more effective decisions when growing your company. 19. Web Services/API Integration and Third Party Vendors: With more integrations and relationships with third party vendors than any other billing company in the industry, your alliance and tools for success are greatly increased just by being a business partner with ABC Financial. 20. Agreement Audits: With our agreement audits, we insure the integrity of your data even if you don t have time to do it yourself. If there is something that seems out of the norm of your day-to-day operations, we will question it and verify with you and your staff to avoid mistakes