NAESP Webinar 4:00pm-5:00pm Workplace Bullying

Transcription

1 NAESP Webinar 4:00pm-5:00pm Workplace Bullying Adult Bullying: When a Bad Apple Spoils the Workplace Dr. Kathleen Sciarappa October

2 Introductions

3 Today s Session: Adult Bullying

4 Goal 4

5 Essential Questions Bullies: Who, what, and why? Who are the victims? What is the impact? What about the law? What actions can be taken? 5

6 Workplace Bullying Definition "the repeated mistreatment of one employee targeted by one or more employees with a malicious mix of humiliation, intimidation and sabotage of performance." Source: Workplace Bullying Institute (WBI)

7 Exclusion

8 Poll: Your Experiences A. I have never been bullied/witnessed bullying at work B. I was bullied in a previous job. C. I have witnessed others being bullied at work. D. I am being bullied/witnessing bullying at work, now.

9 WBI 2010 Survey Results (4,210 survey respondents) 9

10 Percentage: Peer to Peer? 18%

11 Emma Watson

12 Prince Harry

13 Percentage: Subordinate to Boss? 10%

14 Robert Atkins, MD

15 Percentage: Boss 72%

16 The Birds

17 The Principal Bully? Staff? Students?

18 Proceed with Caution

19 The Bystander Effect Not able to name or recognize Feeling helpless to do anything Fear of the bully Vicarious traumatization

20 The Superintendent Bullying? Being bullied?

21 Past or Present Only the best are bullied. 21

22 Teacher Bullies

23 Parochial Education

24 Coach Bullies

25 Patterns

26 Lack of Respect

27 Pressure

28 Insults

29 Now what?

30 Karen Klein: NY Bus Monitor

31 Poll: Impact on Culture To what degree has workplace bullying Impacted your school s culture? Rating Scale A. Not at all B. Somewhat impacted school culture C. Fairly strong impact to school culture D. Dominates the school culture 31

32 WBI 2010 Survey: Key Findings 62% of bullies are men 58% of targets are women 68% of bullying is same-gender 4X more prevalent than illegal harassment Women bullies target women in 80% of cases The workplace is becoming more toxic for women. 32

33 Finding the Words Workplace terror Harassment Mobbing Workplace mistreatment Emotional abuse Workplace aggression Incivility Hostile behavior Workplace trauma Healthy workplace 33

34 Hard to Spot The International Labor Organization Spousal abuse Sexual harassment 34

35 Dream Team

36 What Does it Look Like? Sound Like?

37 Repeated Dirty Dozen 1. gossiping 2. spreading rumors 3. isolating socially 4. intimidating 5. undermining 6. threatening 7. withholding information 8. offensive jokes verbally/ 9. intruding on privacy 10. tampering with possessions 11. belittling opinions 12. ostracism

38 Outcomes Threat to professional status Threat to personal standing Isolation Overwork Destabilization 38

39 Typical Victims 1. Independent/subservience refusal 2. Technically more skilled 3. Liked by coworkers or students ( go to person) 4. Ethical and honest 5. Poised 6. Not sufficiently political 39

40 Onlookers 40

41 Workplace Bullying Institute (WBI) Dr. Gary Namie Dr. Ruth Namie 41

42 Portrait of a Bully The grown up schoolyard bullies/mean girls Family of origin issues Psychological issues 42

43 Anti Social Personality Disorder (3+) Deceitfulness repeated lying or conning for personal pleasure; Irritability/aggressiveness; Reckless disregard for the safety of others; Lack of remorse; Repeatedly performing acts that are grounds for arrest. The Diagnostic and Statistical Manual of Mental Disorders, American Psychiatric Association (DSM-IV-TR) 2-4% 43

44 Narcissistic Personality Disorder (5+) Lack empathy Sense of entitlement Exploitative Grandiose sense Envious Excessive admiration Special status Fantasies of power, love, beauty, success, Arrogant brilliance The Diagnostic and Statistical Manual of Mental Disorders, American Psychiatric Association (DSM-IV-TR) 2-4%

45 Targets and Mobbing Jackson et al. 2002; Hutchison et al,

46 What s Your Response? 46

47 Healthy Workplace" David Yamada 47

48 There ought to be a law European countries yes Canada yes Australia yes Turkey yes United States no TEN YEARS 21 states: Healthy Workplace Bill 33 State Coordinators Sioux City Iowa: First school district Bullies thrive wherever authority is weak. 48

49 Do We Need a Law? Parade Magazine July 18, 2010 poll: 92% yes WBI Instant Poll July 23, 2010: 96.8% yes Zogby Survey (4,210 respondents) 64% yes 24% opposed 12% no opinion 49

50 Live Free or Die 50

51 Your State Bills Introduced Legislators Aware

52 U.S. Federal Level Frank Lautenberg (D-NJ) Anti bullying policies Tyler Clementi Rutgers Sept. 22,

53 The Bullying Law Including staff in the policy 53

54 International Workplace Bullying Conferences 2008: Montreal 2010: Cardiff 2012: Copenhagen 2014: Milan

55 Costs Health Psychological Economic Talent flight 55

56 Health Impact Physical Cardiovascular Neurological Immunological Psychological Stress Anxiety Depression Suicide

57 Poll: Most Effective Approach A. Truth telling about abuse, demanding in tone, call to action 52% B. Equal support for both targets and bullies 20% C. Quiet, self-effacing, non-confrontive resistance 12% D. Compromise so that needs of all parties are met 8%

58 Short term Long term 58

59 The Power of Norms Paying Attention to Self and Others

60 Lack of Response Underreporting; Unaware; Without policies, regulations and laws; Misapply conflict resolution strategies; Employers themselves are bullied; The bully appears to be a high performer; Targets lack reporting strategies. 60

61 How to Bust the Office Bully 1. Be Rational 2. Express Emotions Appropriately 3. Provide Consistent Details 4. Offer a Plausible Story 5. Be Relevant 6. Emphasize Your Own Competence 7. Show Consideration for Others' Perspectives 8. Be Specific How to Bust the Office Bully: Eight Tactics for Explaining Workplace Abuse to Decision Makers 2007 The Project for Wellness and Worklife Arizona State University Dr. Sarah J. Tracy Dr. Jess K. Alberts Kendra Dyanne Rivera

62 What Doesn t Work? Appeasing the bully Blaming both parties Labeling the target as a complainer Listening to an orchestrated group Ignoring Mediation 62

63 What Works? Discussions with colleagues Addressing incidences Surveys Sharing articles/information Writing an opinion piece Contacting your representatives Creating or endorsing legislation/district policy 63

64 Workplace Bullying Institute Help for Targets Resources for workers and families Gary Namie Blog Research, tutorials, commentary Employer Solutions Consulting, training, videos Pass Laws in US State The Healthy Workplace Bill

65 Name it and document it! Expose the bully (s) More What Works Check physical and mental health. Raise awareness of workplace bullying. Respond to reports Resource: The Eight Tactics for Explaining Workplace Abuse to Decision Makers (Tracy, Alberts, Rivera 2007) 65

66 Three Step Approach 1. Name it! Legitimize Yourself 2. Take Time Off to Heal & Launch a Counterattack 3. Expose the Bully 66

67 Enduring Understandings Common, destructive, and misunderstood. Negative consequences for all except the bully. The U.S. is not keeping pace. Policies and legislation are needed. Actions can create a healthy workplace. 67

68 Reflections 68