Hitachi Virtual Storage Platform

Transcription

1 Hitachi Vitual Stoage Platfom FASTFIND LINKS Contents Poduct Vesion Getting Help MK-90RD

2 Hitachi, Ltd. All ights eseved. No pat of this publication may be epoduced o tansmitted in any fom o by any means, electonic o mechanical, including photocopying and ecoding, o stoed in a database o etieval system fo any pupose without the expess witten pemission of Hitachi, Ltd. (heeinafte efeed to as "Hitachi") and Hitachi Data Systems Copoation (heeinafte efeed to as "Hitachi Data Systems"). Hitachi and Hitachi Data Systems eseve the ight to make changes to this document at any time without notice and assume no esponsibility fo its use. This document contains the most cuent infomation available at the time of publication. hen new and/o evised infomation becomes available, this entie document will be updated and distibuted to all egisteed uses. Some of the featues descibed in this document may not be cuently available. Refe to the most ecent poduct announcement o contact you local Hitachi Data Systems sales office fo infomation about featue and poduct availability. Notice: Hitachi Data Systems poducts and sevices can be odeed only unde the tems and conditions of the applicable Hitachi Data Systems ageement(s). The use of Hitachi Data Systems poducts is govened by the tems of you ageement(s) with Hitachi Data Systems. Hitachi is a egisteed tademak of Hitachi, Ltd. in the United States and othe counties. Hitachi Data Systems is a egisteed tademak and sevice mak of Hitachi, Ltd. in the United States and othe counties. ShadowImage and TueCopy ae egisteed tademaks of Hitachi Data Systems. AIX, SCON, FICON, FlashCopy, IBM, MVS/SA, MVS/XA, OS/390, S/390, VM/SA, VS/SA, z/os, zseies, z/vm, and zvs ae egisteed tademaks o tademaks of Intenational Business Machines Copoation. Micosoft poduct sceen shot(s) epinted with pemission fom Micosoft Copoation. Oacle and Java ae egisteed tademaks of Oacle and/o its affiliates. All othe tademaks, sevice maks, and company names ae popeties of thei espective ownes. 1ii

3 Contents Peface vii Intended audience viii Poduct vesion viii Document evision level viii Changes in this evision ix Refeenced documents ix Document oganization ix Document conventions x Convention fo stoage capacity values xi Accessing poduct documentation xi Getting help xii Comments xii 1 Hitachi Stoage Navigato messages and eo codes Stoage Navigato messages Message window fomat Advanced message window Stoage Navigato eo codes Message (pat code goup 00nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Contents iii

4 code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 01nnn) Pat code Pat code Pat code Pat code Message (pat code goup 02nnn) Pat code Pat code Message (pat code goup 03nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 04nnn) Pat code Pat code Message (pat code goup 05nnn) Pat code iv Contents

5 code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 06nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 07nnn) Pat code Pat code Pat code Pat code Pat code Message (pat code goup 08nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Contents v

6 11 Message (pat code goup 09nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 10nnn) Pat code Pat code Pat code Pat code Message (pat code goup 20nnn) Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code vi Contents

7 Peface This document lists the eo codes and eo messages fo the Hitachi Stoage Navigato fo the Hitachi Vitual Stoage Platfom stoage system, and povides the ecommended action fo the eo conditions. Please ead this document caefully to undestand how to use this poduct, and maintain a copy fo efeence puposes. Intended audience Poduct vesion Document evision level Changes in this evision Refeenced documents Document oganization Document conventions Convention fo stoage capacity values Accessing poduct documentation Getting help Comments Peface vii

8 Intended audience Poduct vesion This document is intended fo system administatos, Hitachi Data Systems epesentatives, and authoized sevice povides who ae involved in installing, configuing, and opeating the Hitachi Vitual Stoage Platfom stoage system. Reades of this document should have at least the following knowledge and expeience: You should have a backgound in data pocessing and undestand RAID stoage systems and thei basic functions. You should be familia with the Stoage Navigato softwae fo the Vitual Stoage Platfom and have ead the Hitachi Stoage Navigato Use Guide. You should be familia with the opeating system and web bowse softwae on the system hosting the Stoage Navigato softwae. This document evision applies to Hitachi Vitual Stoage Platfom micocode x and late. Document evision level Revision Date Desciption MK-90RD Octobe 2010 Initial Release MK-90RD Decembe 2010 Supesedes and eplaces MK-90RD MK-90RD Decembe 2011 Supesedes and eplaces MK-90RD MK-90RD Mach 2011 Supesedes and eplaces MK-90RD MK-90RD June 2011 Supesedes and eplaces MK-90RD MK-90RD July 2011 Supesedes and eplaces MK-90RD MK-90RD Octobe 2011 Supesedes and eplaces MK-90RD MK-90RD Januay 2012 Supesedes and eplaces MK-90RD MK-90RD June 2012 Supesedes and eplaces MK-90RD MK-90RD June 2012 Supesedes and eplaces MK-90RD MK-90RD Octobe 2012 Supesedes and eplaces MK-90RD MK-90RD Novembe 2012 Supesedes and eplaces MK-90RD MK-90RD Decembe 2012 Supesedes and eplaces MK-90RD MK-90RD Januay 2013 Supesedes and eplaces MK-90RD MK-90RD June 2013 Supesedes and eplaces MK-90RD MK-90RD Apil 2014 Supesedes and eplaces MK-90RD viii Peface

9 Changes in this evision Added the following eo numbes: 7001, 7002, 7003, 7051, 7052, 7053, 7054, 7055, 7100, 57004, 57671, 57681, 57791, 57908, 57909, 57915, 59304, 59305, 5014, 5110, 6091, 6610, 9002, 9201, , , , , and Deleted the following eo numbes: 6017, 7063, 9200, 9201, 5102, 5103, 5104, 5080, 6010, 6020, 6030, 6040, 6050, 6060, 6070, 6080, 6090, 6100, 6130, 6140, 6150, 6160, 6170, 6180, 6230, 6240, 6250, 6260, 6270, 6280, 56111, 56121, 56131, 56141, 56211, 56221, 56231, 56241, 56321, 56331, 56341, 56343, 56344, 56345, 56411, 56421, 56431, and Changed the following eo numbes: 6911, , and Refeenced documents Hitachi Vitual Stoage Platfom Use and Refeence Guide, MK- 90RD7042 Hitachi Stoage Navigato Use Guide, MK-90RD7027 Document oganization The following table povides an oveview of the contents and oganization of this document. Click the chapte title in the left column to go to that chapte. The fist page of each chapte povides links to the sections in that chapte. Chapte Chapte 1, Hitachi Stoage Navigato messages and eo codes Chapte 2, Message (pat code goup 00nnn) Chapte 3, Message (pat code goup 01nnn) Chapte 4, Message (pat code goup 02nnn) Chapte 5, Message (pat code goup 03nnn) Chapte 6, Message (pat code goup 04nnn) Chapte 7, Message (pat code goup 05nnn) Chapte 8, Message (pat code goup 06nnn) Desciption Coves the vaious messages and eo codes eleased by the stoage system. Lists the eo messages that have pat code 0xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 1xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 2xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 3xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 4xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 5xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 6xxx and povides ecommended action to esolve the eo conditions. Peface ix

10 Chapte Chapte 9, Message (pat code goup 07nnn) Chapte 10, Message (pat code goup 08nnn) Chapte 11, Message (pat code goup 09nnn) Chapte 12, Message (pat code goup 10nnn) Chapte 13, Message (pat code goup 20nnn) Desciption Lists the eo messages that have pat code 7xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 8xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 9xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 10xxx and povides ecommended action to esolve the eo conditions. Lists the eo messages that have pat code 20xxx and povides ecommended action to esolve the eo conditions. Document conventions This document uses the following typogaphic conventions: Convention Desciption Bold Italic Indicates text on a window, othe than the window title, including menus, menu options, buttons, fields, and labels. xample: Click OK. Indicates a vaiable, which is a placeholde fo actual text povided by the use o system. xample: copy souce-file taget-file Note: Angled backets (< >) ae also used to indicate vaiables. sceen/code Indicates text that is displayed on sceen o enteed by the use. xample: # paidisplay -g oadb < > angled backets Indicates a vaiable, which is a placeholde fo actual text povided by the use o system. xample: # paidisplay -g <goup> Note: Italic font is also used to indicate vaiables. [ ] squae backets Indicates optional values. xample: [ a b ] indicates that you can choose a, b, o nothing. { } baces Indicates equied o expected values. xample: { a b } indicates that you must choose eithe a o b. vetical ba Indicates that you have a choice between two o moe options o aguments. xamples: [ a b ] indicates that you can choose a, b, o nothing. { a b } indicates that you must choose eithe a o b. This document uses the following icons to daw attention to infomation: x Peface

11 Icon Meaning Desciption Tip Tips povide helpful infomation, guidelines, o suggestions fo pefoming tasks moe effectively. Note Caution Notes emphasize o supplement impotant points of the main text. Cautions indicate that failue to take a specified action could esult in damage to the softwae o hadwae. ARNING anings indicate that failue to tae a specified action could esult in loss of data o seious damage to hadwae. Convention fo stoage capacity values Physical stoage capacity values (disk dive capacity) ae calculated based on the following values: Physical capacity unit Value 1 KB 1,000 bytes 1 MB 1,000 2 bytes 1 GB 1,000 3 bytes 1 TB 1,000 4 bytes 1 PB 1,000 5 bytes 1 B 1,000 6 bytes Logical stoage capacity values (logical device capacity) ae calculated based on the following values: Logical capacity unit Value 1 KB 1,024 bytes 1 MB 1,024 KB o 1,024 2 bytes 1 GB 1,024 MB o 1,024 3 bytes 1 TB 1,024 GB o 1,024 4 bytes 1 PB 1,024 TB o 1,024 5 bytes 1 B 1,024 PB o 1,024 6 bytes 1 block 512 bytes Accessing poduct documentation The VSP use documentation is available on the Hitachi Data Systems Suppot Potal: Please check this site fo the most cuent documentation, including impotant updates that may have been made afte the elease of the poduct. Peface xi

12 Getting help Comments The Hitachi Data Systems custome suppot staff is available 24 hous a day, seven days a week. If you need technical suppot, log on to the Hitachi Data Systems Suppot Potal fo contact infomation: hdssuppot.hds.com Please send us you comments on this document: doc.comments@hds.com. Include the document title, numbe, and evision. Please efe to specific section(s) and paagaph(s) wheneve possible. Thank you! (All comments become the popety of Hitachi Data Systems.) xii Peface

13 1 Hitachi Stoage Navigato messages and eo codes This chapte descibes the messages and eo codes issued by the Hitachi Stoage Navigato softwae fo the Hitachi Vitual Stoage Platfom stoage system. Stoage Navigato messages Message window fomat Advanced message window Stoage Navigato eo codes Hitachi Stoage Navigato messages and eo codes 1 1

14 Stoage Navigato messages Figue 1-1 and Figue 1-2 show typical Stoage Navigato message windows. Figue 1-1 Sample message window1 Message window fomat Figue 1-2 Sample message window2 Message level Stoage Navigato has the following fou levels of messages: Infomation aning Fatal eo Unable to accept equest fom Stoage Navigato. This message does not indicate an eo. One possible cause is that anothe pocess is in pogess at the seve. Message text The desciptive text that appeas in the message window can include vaiables %s (chaacte sting) and %d (numeal). The values of these vaiables ae detemined when pocessing is pefomed. 1 2 Hitachi Stoage Navigato messages and eo codes

15 Messages with a pat code 060xx (whee xx is a two-digit numbe) ae TueCopy fo Mainfame o TueCopy messages. This manual contains TueCopy fo Mainfame messages only. If you ae a TueCopy use, note the following. The tem M-VOL in TueCopy fo Mainfame messages is equivalent to P- VOL in TueCopy messages. The tem R-VOL in TueCopy fo Mainfame messages is equivalent to S- VOL in TueCopy messages. Recommended action hen esolving an eo condition, you should follow the instuctions in the eo message window. If the eo message window does not have any instuctions o ecommended action, take the ecommended action povided in this manual. Pat code The pat code, which is a fou- o five-digit numbe, shows the ID of the application that issued the message. In some cases, the numbe of digits in the message window may not match the numbe of digits descibed in this manual. In this case: Fou-digit pat code: hen a fou-digit pat code is displayed in the message window, put a "0" at the beginning of the pat code and efe to the five-digit pat code in this manual. Fo example, when pat code "3005" is displayed in the message window, efe to pat code "03005" in this manual. Five-digit pat code: This is as descibed in this manual. o code The eo code is a fou-, five-, o six-digit numbe that indicates the message ID. In some cases, the numbe of digits in the message window may not match the numbe of digits descibed in this manual. In this case: Fou-digit o five-digit eo code: hen a fou- o five-digit eo code is displayed in the message window, put "00" o "0" at the beginning of the eo code and efe to the six-digit eo code in this manual. Six-digit eo code: This is as descibed in this manual. Fo example, when eo code "2015" is displayed in the message window, efe to eo code "002015" in this manual. If Stoage Navigato stats and displays the following message, efe to the code and numbe that (YYYY ZZZZZ) epesent. A check box may be indicated in the message window. If you check the box the message will not appea until you log in again. A netwok eo occued, the seve is not eady, o an eo occued in the seve. (YYYY ZZZZZ) Hitachi Stoage Navigato messages and eo codes 1 3

16 Advanced message window Figue 1-3 and Figue 1-4 show examples of advanced message windows. Figue 1-3 xample of advanced message window 1 hen multiple eos occu at the same time, the eos ae listed by eo code numbe on the message window as shown above. To open and ead one of the eo messages, click the eo code numbe fo the eo. The advanced message window can also be accessed fom the task window. (Fo details about the task window, see the Hitachi Stoage Navigato Use Guide.) Fo cetain volume ceation and LUN opeations, the detailed esult of each opeation might not be displayed, because these opeations ae pocessed all at once. In the task window, if a setting is changed fo a task that is composed of multiple subtasks and an eo occus, the advanced message window lists the subtasks and displays the status of each subtask. Figue 1-4 shows an example of this. 1 4 Hitachi Stoage Navigato messages and eo codes

17 Stoage Navigato eo codes Figue 1-4 xample of advanced message window 2 To esolve eos in Hitachi Stoage Navigato fo VSP: See the Toubleshooting chapte in the use guide fo the poduct you wee using when the eo occued (fo example, ShadowImage). Look up the eo message in the eo code tables in this manual, and follow the ecommended action fo the eo condition. The eo code tables list the Stoage Navigato eo messages numeically by eo code and povide the ecommended action and seveity levels fo the eo conditions. If thee is no ecommended action fo an eo message, follow the instuctions in the eo message and fo the task you ae pefoming. The seveity levels fo the eo codes ae: i: Infomation : o : aning N: The seve is unable to accept the equest fom Stoage Navigato. This message does not indicate an eo. One possible cause is that some pocess is in pogess at the seve. Hitachi Stoage Navigato messages and eo codes 1 5

18 1 6 Hitachi Stoage Navigato messages and eo codes

19 2 Message (pat code goup 00nnn) This chapte includes the eo messages with the pat code to Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 00nnn) 2 1

20 Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Pat code Message (pat code goup 00nnn)

21 code Table 2-1 o codes (pat code 00001) Pat o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente A time-out eo occued. Please wait fo the SVP to eboot, and then ety the opeation The specified volume cannot be set as a command device o a component of a LUS volume, because it is being used as a TueCopy, ShadowImage, o Coss-system Copy volume. Select anothe volume An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente The numbe of set opeations exceeds the maximum (20000). If this poblem pesists please call the The SVP eboots automatically. If the same eo occus despite etying, please call the If this poblem pesists please call the Please educe the numbe of set opeations, and pefom again. Message (pat code goup 00nnn) 2 3

22 o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the A netwok eo occued. The pobable cause is: A timeout eo occued duing communication with the SVP The numbe of clients logged on to the RMI seve has exceeded The seve configuation is invalid. Please call the Suppot Cente Netwok eo detected; exclusive lock is eleased An eo occued duing SVP If this poblem pesists, please call the Suppot Cente The use name o the passwod is invalid An eo occued duing SVP If this poblem pesists, please call the Suppot Cente. Please call the Please call the Please call the Please call the The eo occus only in the intenal pocess. Log on again. A netwok eo may occu when the load of anothe application pogam woking on the same PC with Stoage Navigato is high. Incease the value of the RMI time-out peiod when netwok eo occus. Log on again afte a while. Failed to access the Config file. Please call the Lock is emoved. Lock again. If the same poblem pesists despite etying, please call the Suppot Cente. nte a coect use name o a passwod. 2 4 Message (pat code goup 00nnn)

23 o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente The specified use name is aleady logged in, o the pevious logon was not popely teminated An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente Failed to access the monitoing data because accessing the monitoing data on the SVP is busy Modify mode eleased due to inactivity. Do you want to get back to the Modify mode? An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. Log in with a diffeent use name. O, thee is a possibility that the pevious temination pocess might be invalid (Teminated by clicking the end button of the bowse). In this case, log in again afte the RMI Time-out (default 1 min.). If the same poblem pesists despite etying, please call the Suppot Cente. A diffeent use might open one of the following windows o un the expot tool. In this case, wait until one of the uses moves to a diffeent window o exits the expot tool. [Usage Monito] window of the TueCopy. [Usage Monito] window of the TueCopy fo Mainfame. [Usage Monito] window of the Univesal Replicato. [Usage Monito] window of the Univesal Replicato fo Mainfame. Volume Migation window. Seve Pioity Manage window. To get back to the Modify mode, click [OK]. Othewise, click [Cancel]. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. Message (pat code goup 00nnn) 2 5

24 o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente. 2 6 Message (pat code goup 00nnn)

25 o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing SVP If this poblem pesists, please call the Suppot Cente. If the same poblem pesists despite etying, please call the Suppot Cente A file open eo has occued. If the same poblem pesists despite etying, please call the Suppot Cente Failed to access the file. Check the setting, and then ety the opeation. If the same poblem pesists despite etying, please call the An eo occued duing SVP If this poblem pesists, please call the Suppot Cente The content of the management file of the audit log is invalid. Failed to access the file. Check the setting, then ety the opeation. If the same poblem pesists despite etying, please call the Suppot Cente. An eo occued. If this poblem pesists, please call the If the same poblem pesists despite etying, please call the Suppot Cente. Message (pat code goup 00nnn) 2 7

26 o o Message An eo occued duing The vesion of Stoage Navigato may not match the vesion of destination SVP. Clea the cache of JR and the bowse, estat the bowse, and then ety the If this poblem pesists, the poxy seve may be the cause of the poblem. Please contact you netwok administato. If you netwok does not have any poblem, and this poblem pesists, please call the An eo occued duing SVP If this poblem pesists, please call the Suppot Cente An eo occued duing seve If this poblem pesists, please call the Suppot Cente An intenal logical eo occued The opeation failed because the audit log is being pocessed. Please wait fo a while, and then ety the opeation The SVP is tansfeing the file to the FTP seve. ait fo a while, then ety the opeation Anothe use is downloading the file o tansfeing the file to the FTP seve. Please wait fo a while, and then ety the opeation Tansfe to the FTP seve is disabled. Check the setting Failed to connect to the FTP seve. Check the IP addess, o the connection between the SVP and the FTP seve The file tansfe to the FTP seve failed. Check the use ID and the passwod The file tansfe to the FTP seve failed. Check the output folde and the status of the FTP seve. The Stoage Navigato vesion may not match the vesion of the destination SVP. Clea the cache of JR and close the bowse, estat the bowse, and then ety the Stoage Navigato is downloaded ove you netwok and then executed. If this poblem pesists and you use a poxy seve, the old vesion of the pogam could emain in the cache of the poxy. Contact you netwok administato to clea the poxy cache. If that does not solve the poblem and this poblem pesists, please call the Suppot Cente fo esolution. If the same poblem pesists despite etying, please call the Suppot Cente. An eo occued duing seve If this poblem pesists, please call the If the poblem pesists despite etying, please call the ait a while, then ety the opeation. ait fo a while, then ety the opeation. ait fo a while, and then ety the opeation. Check the setting. Check the IP addess, o the connection between the SVP and the FTP seve. Check the setting. Check the output folde and the status of the FTP seve. 2 8 Message (pat code goup 00nnn)

27 o o Message The file tansfe to the FTP seve failed. If this poblem pesists, please call the Suppot Cente The complete opeation is pefomed to all SIMs elated to Audit Log Complete opeation of SIMs failed because the numbe of audit logs that had not been tansfeed exceeded the theshold The complete opeation of the SIM may not have completed since the SVP is busy An invalid value is included in the management file of the audit log. Please ety the opeation CVA vesion infomation ID is invalid. Check the setting, and then ety the opeation The Login could not be pefomed because a function failed to stat duing SVP initialization. Please call the The opeation failed because the SVP OS does not suppot IPv No moe CVA vesion infomation can be egisteed, because the numbe of egisteed CVA vesion infomation eached the maximum. Reduce the numbe of CVA vesion infomation and then ety the opeation. Complete opeation of the SIM is not necessay. Tansfe the audit logs that have not been tansfeed by FTP o download opeation, then ety the opeation. If thee ae SIMs not completed, ety the opeation. If the same poblem pesists despite etying, please call the Suppot Cente. CVA vesion infomation ID is invalid. Check the setting, and then ety the opeation. Please call the Use the IPv4 FTP seve. If you want to use the IPv6 FTP seve, please contact the No moe CVA vesion infomation can be egisteed, because the numbe of egisteed CVA vesion infomation eached the maximum. Reduce the numbe of CVA vesion infomation and then ety the opeation. Pat code Table 2-2 o codes (pat code 00002) Pat o o Message An eo occued duing SVP An eo occued duing SVP Message (pat code goup 00nnn) 2 9

28 o o Message The SVP is busy. Click [Refesh All] on the File menu and efesh the configuation An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP The stoage system is efeshing o some othe use is changing the setting An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP ait and then ety the opeation The SVP configuation is invalid. Please call the An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP The aay is efeshing, o some othe use is egisteing the setting An eo occued while connecting to the stoage system An eo occued duing SVP An eo occued duing SVP The numbe of equests exceeds the maximum numbe that can be pocessed. ait, then ety the opeation. ait, then ety the opeation. If the same poblem pesists despite etying, please call the Suppot Cente. Reduce the numbe of equests, then ety the opeation A sequence eo occued. Connection is teminated fom the seve due to a netwok failue, etc. Log on again. This eo might occu and emain intenally in the unlock function log when a use in View mode selects the xit button, but this is not a poblem. In othe cases, please call the 2 10 Message (pat code goup 00nnn)

29 o o Message The stoage system is in the intenal pocess, o some othe use is changing the configuation An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP ait, then click [Refesh] on the [File] menu o login again Pocessing is in pogess. ait, then ety the opeation The SVP is busy. ait, then ety the opeation. If the same poblem pesists despite etying, please call the Suppot Cente An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP Anothe use is accessing with Modify mode An eo occued duing SVP An eo occued duing SVP An eo occued in the stoage system. The configuation may be inconsistent. ait, then ety the opeation. Click [Refesh All] on the [File] menu, then efesh the configuation. Message (pat code goup 00nnn) 2 11

30 o o Message The configuation changing pocesses ae conflicting at DKC The Login could not be pefomed because a function failed to stat duing SVP initialization. Check if the configuation changing pocess by the Command Contol Inteface, the Volume Migation, o the Quick Restoe is not in opeation, and then ety the opeation. Call the The esouce goup definition is being changed. ait, and then ety the opeation Failed to get the esouce lock. Restat the SVP. If the poblem pesists, call the Pat code Table 2-3 o codes (pat code 00003) Pat o o Message An eo occued duing SVP Pocessing in pogess. ait, then ety the opeation Maintenance opeation is being executed by the SVP An eo occued duing SVP An eo occued duing SVP Such as Volume Migation and QuickRestoe ae in pogess An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP ait fo the maintenance to complete, then ety the opeation. ait a while, then click [Refesh]. If this poblem pesists, inconsistency of configuation may have occued. Please call the If the poblem occued when stating SVP, check the vesion numbe of the micocode and the configuation infomation Message (pat code goup 00nnn)

31 o o Message The status of the stoage system equies maintenance (fo example, the stoage system is blocked, the shaed memoy is inconsistent, o some othe facto) An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued while connecting to the stoage system A sevice enginee is accessing the system in Modify mode Netwok eo detected; exclusive lock is eleased focibly An eo occued duing SVP Please call the ait, then ety the opeation. If the same poblem pesists despite etying, please call the Suppot Cente. ait, then ety the opeation. Re-execute the equest fo stating exclusive lock Communication busy. ait, then ety the opeation The SVP is not eady yet, o an intenal pocessing is being executed The stoage system status is invalid The stoage system status is invalid The opeation cannot be pefomed, because the SVP micocode vesion does not match the DKCMAIN (stoage system) micocode vesion The opeation cannot be pefomed, because an inopeative MP exists An eo occued while connecting to the stoage system. The configuation may be inconsistent An eo occued duing SVP ait, then click [Refesh] on the [File] menu. hen an eo occus duing a login, wait, then log in again. Check the DKC status and the cuent status of the configuation setting. If necessay, e-execute the setting opeation. Check the DKC status and the cuent status of the configuation setting. If necessay, e-execute the setting opeation. Please call the Suppot Cente, when the same poblem pesists. ait a while, then ety the opeation. If the same poblem pesists, please call the Click [Refesh All] on the [File] menu, then efesh the configuation. Message (pat code goup 00nnn) 2 13

32 o o Message An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP Pat code Table 2-4 o codes (pat code 00004) Pat o o Message An eo occued duing SVP An eo occued duing SVP A time-out eo occued. The SVP eboots automatically. If the same poblem pesists despite etying, please call the Suppot Cente An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP An eo occued duing SVP The stoage system status is invalid. If the same poblem pesists despite etying, please call the Suppot Cente Message (pat code goup 00nnn)

33 o o Message The stoage system status is invalid. If the same poblem pesists despite etying, please call the Suppot Cente. Pat code Table 2-5 o codes (pat code 00005) Pat o o Message The stoage system is efeshing o some othe use is changing the setting An eo occued duing SVP This function could not be used because a function failed to stat duing SVP initialization. ait and then ety the opeation. Click [All Refesh] and efesh the configuation. If this poblem pesists, please call the Pat code Table 2-6 o codes (pat code 00006) Pat o o Message An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the An eo occued. If this poblem pesists, please call the The seve configuation is invalid. Please call the Suppot Cente. Please call the Please call the Please call the If nothing changes despite etying, please call the Please call the Message (pat code goup 00nnn) 2 15

34 code Table 2-7 o codes (pat code 00007) Pat o o Message An eo occued duing SVP If this poblem pesists, please call the Suppot Cente File access eo occued. If a file is tansfeed between SVP and client PC, confim that the file name does not contain invalid chaactes. In othe cases, please wait fo a while and ety the opeation File access eo occued. If a file is tansfeed between SVP and client PC, confim that the file name does not contain invalid chaactes. In othe cases, please wait fo a while and ety the opeation An eo occued while compessing a file An eo occued while eading a file The file to be downloaded was not found Anothe use is downloading the file o tansfeing the file to the FTP seve. Please wait fo a while, and then ety the opeation. If a file is tansfeed between the SVP and client PC, confim that the file name does not contain any invalid chaactes. The chaactes that can be used fo file names ae single-byte alphanumeic chaactes and symbols (ASCII chaacte set), howeve the following chaactes cannot be used fo file names: " \ ; : *? < > /, In othe cases, wait fo a while and ety the opeation. If the same poblem pesists, call the Suppot Cente. If a file is tansfeed between the SVP and client PC, confim that the file name does not contain any invalid chaactes. The chaactes that can be used fo file names ae single byte alphanumeic chaactes and symbols (ASCII chaacte set), howeve the following chaactes cannot be used fo file names: " \ ; : *? < > /, In othe cases, wait fo a while and ety the opeation. If the same poblem, call the Please call the The specified file was not found. Check whethe the file exists and ety the opeation. ait fo a while, and then ety the opeation Message (pat code goup 00nnn)

35 code Table 2-8 o codes (pat code 00010) Pat o o Message An eo occued duing If this poblem pesists, please call the Suppot Cente A netwok eo occued. The causes might be one of the following. The SVP was not eady. An eo occued in the SVP. A timeout eo occued while communicating with the SVP An eo occued while witing to a file An eo occued in the client logic An eo occued duing If this poblem pesists, please call the Suppot Cente The system cannot apply the new configuation. Do you want to efesh? You cannot connect to the SVP because of factos, such as a netwok eo o SVP eo. Check the IP addess. If the IP addess is coect, close the bowse (also close the bowse of the stoage list), and log in again afte waiting a while. If the poblem pesists, please call the The vesion of Stoage Navigato may not match the vesion of destination SVP. Clea the cache of JR and the bowse. Restat the bowse, and then ety the The Stoage Navigato is downloaded via the netwok and then executed. If you use a poxy seve, the old vesion of the pogam may emain in the cache of the poxy, and may be downloaded and executed. If this poblem pesists, contact you netwok administato. If you netwok does not have any poblem, and this poblem pesists, please call the Please call the Delete the cache file of the bowse, estat the bowse and log-on again. If this poblem pesists please call the Click [Refesh], and ety the opeation The capacity fo stoing the Download the audit log file. audit log file is unning out The specified file does not exist. Specify the existing file An eo occued duing file eading. Check the file status. Message (pat code goup 00nnn) 2 17

36 o o Message An eo occued while witing to a file An eo occued duing If this poblem pesists, please call the Suppot Cente An eo occued duing If this poblem pesists, please call the Suppot Cente An eo occued duing If this poblem pesists, please call the Suppot Cente The specified file aleady exists. Do you want to ovewite this file? The fee space to stoe the audit log file has un out. The old audit log infomation is deleted because it is ovewitten with the new audit log infomation It is impotant to save you settings by using the "Download File panel" located on the Stoage Navigato's Contol Panel. Check the status of the file. Altenatively, check the status of the dive whee the file will be saved, and also check the fee space on the dive. To ovewite the file, click [OK]. Othewise, click [Cancel]. Download the audit log file. Click [OK]. Pat code Table 2-9 o codes (pat code 00021) Pat o o Message Ae you sue you want to apply the setting infomation? To continue, click [OK]. Othewise, click [Cancel] Message (pat code goup 00nnn)