Management Agents for Servers for Windows Reference Guide (April 2003) Part Number CIM Hewlett-Packard Development Company, L.P.

Transcription

1 Management Agents for Servers for Windows Reference Guide 6.30 (April 2003) Part Number CIM Hewlett-Packard Development Company, L.P.

2 Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED AS IS AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Hewlett-Packard Development Company. 2002, 2003 Hewlett-Packard Development Company, L.P. All rights reserved. Printed in the U.S.A. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office. Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Pentium is a registered trademark and Xeon is a trademark of Intel Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. HP Management Agents for Servers for Windows 6.30 (April 2003) Part Number CIM

3 Contents About This Guide Text Conventions... vii Symbols in Text...viii Getting Help...viii Technical Support...viii hp Website...ix hp Authorized Reseller...ix Chapter 1 Introduction Integrated Management Features hp Insight Management Software Architecture Management Agents for Servers Insight Manager Chapter 2 Installation Instructions Installing the Management Agents for Servers System Requirements and Preinstallation...2-1

4 iv Compaq Management Agents for Servers for Windows Installation Instructions continued Preinstallation For Windows NT For Windows Memory Usage by the Management Agents for Servers for Windows Overview of Management Agents for Servers Installing from the Management CD Configuring the Event Notifier Disabling Web-Based Management Uninstalling Management Agents for Servers Uninstalling the Windows Management Capability Upgrading Management Agents for Servers Installing in Silent Mode Custom Install /LC Installing in Silent Mode Through a Component Installing and Updating Web Agents on Multiple Windows Systems Updating Existing Web Agent Installations on Multiple Windows Systems Installing Power Manager Server Component Console Component Installing Client Management Support Client Registration Using a Server Designated in CPQCLNT.INI Client Registration Using a Designated Server Chapter 3 Accessing hp Web-enabled Management Agents from a Browser Device Home Page Browser Requirements Installing JDK 1.1 Patch for Communicator on Windows 95 or Windows NT Security Viewing Subsystem and Status Information Title Frame Summary Page Device Status Navigation Frame Data Frame...3-7

5 About This Guide v Chapter 4 Using Management Agents for Servers Using hp Management Agents for Servers Foundation Agents NIC Agents Server Agents Storage Agents Management Agents for Servers for Windows Control Panel Services Tab Screen SNMP Settings Tab Screen Asynch Mgmt Tab Screen Desktop Mgmt Tab Screen Remote Insight Tab Screen Process Monitor Tab Screen Sending SNMP Traps/Alarms to Management Applications for Windows NT Sending SNMP Traps/Alarms to Management Applications for Windows Chapter 5 Troubleshooting Troubleshooting Overview Installation Problems Cannot Manage a 32-Bit SCSI-2 Controller Insight Manager Cannot Manage a System Cannot Delete the CPQMGMT.CPL File when Uninstalling or Upgrading Insight Manager Problems Device Not Manageable A Majority of Buttons for the Device Are Disabled Missing Network Interface Controller Information Missing Drive Array Physical Drive Information Disk Subsystem Button Disabled in the Disk Storage Window SCSI Adapter Button Is Disabled Missing Disk Subsystem Button in the Disk Storage Window No SNMP Traps or Alarms Received Problems Using Thresholds and SNMP Address-Specific Security Missing ProLiant Storage System Information ASR POST Failure Reported Management Agents for Servers Other Problems Tape Device Error Detected by Windows Backup Glossary

6 About This Guide This guide is designed to be used as step-by-step instructions for installation and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. User input appears in a different typeface and in uppercase. FILENAMES Menu Options, Command Names, Dialog Box Names COMMANDS, DIRECTORY NAMES, and DRIVE NAMES Type Enter File names appear in uppercase italics. These elements appear in initial capital letters. These elements appear in uppercase. When you are instructed to type information, type the information without pressing the Enter key. When you are instructed to enter information, type the information and then press the Enter key.

7 viii Compaq Management Agents for Servers for Windows Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations Technical Support You are entitled to free hardware technical telephone support for your product for as long you own the product. A technical support specialist will help you diagnose the problem or guide you to the next step in the warranty process. In North America, call the hp Technical Phone Support Center at OK-COMPAQ 1. This service is available 24 hours a day, 7 days a week. Outside North America, call the nearest hp Technical Support Phone Center. Telephone numbers for world wide Technical Support Centers are listed on the hp website. Access the hp website by logging on to the Internet at Be sure to have the following information available before you call : 1 For continuous quality improvement, calls may be recorded or monitored.

8 About This Guide ix Technical support registration number (if applicable) Product serial number (s) Product model name(s) and numbers(s) Applicable error messages Add-on boards or hardware Third-party hardware or software Operating system type and revision level Detailed, specific questions Website The website has information on this product as well as the latest drivers and Flash ROM images. You can access the website by logging on to the Internet at Authorized Reseller For the name of your nearest Authorized Reseller: In the United States, call In Canada, call Elsewhere, see the website for locations and telephone numbers.

9 Chapter 1 Introduction Integrated Management Features PC networks are increasingly important to many businesses and organizations. As these networks become larger and more complex, two facts have become clear:the network and its components are becoming indispensable to the organization. Maintaining minimum downtime and maximum performance for the network is crucial for overall productivity. Responding to this demanding, business-critical PC network environment, hp has established the Server Management Technology Framework that includes integrated management features and management tools for manageable devices on the network. Manageable devices may include servers, workstations, desktops, portables, routers, switches, and hubs. A significant requirement for any server operation is the ability to manage fault conditions, monitor performance, control security and configuration, as well as to control devices re motely. Each hardware subsystem such as disk storage, system memory, and system processor has a robust set of built-in management capabilities. In addition to fault prevention, Full-Spectrum Fault Management keeps your system up and running in the unlikely event of a failure, and delivers rapid device recovery to normal operation following a fault.

10 1-2 Compaq Management Agents for Servers for Windows To provide timely status and the means for remote control, hp has developed hp Insight Manager 7 and the hp Server Management Agents, management tools that put you in charge of integrated management features. hp Insight Management Software Architecture The hp Insight Management application has a client/server architecture, similar to other network management solutions, comprised of the agent software (hp Management Agents for Servers) and the management application software (hp Insight Manager 7). hp Management Agents for Servers hp Management Agents for Servers operate on devices, performing in-depth monitoring of the device's state by collecting and measuring parameters. These parameters indicate the current state of subsystems by counting the occurrence of particular events (for example, the number of read operations performed on a disk drive) or by monitoring the state of a critical function (for example, whether the cooling fan is operating). hp Management Agents for Servers provide access to device management data using a Web browser over industry-standard HTTP protocol. This allows you to access data from anywhere that you have network access. hp Client Management Agents monitor client functions such as temperature sensing and disk pre-failure alerting on hp workstations, desktops, and portables. IMPORTANT: hp Management Agents for Servers are not the same as hp Client Management Agents. Server Agents run on hp Servers. Management Agents for Servers provide information to management applications such as hp Insight Manager and can generate alarm notifications if significant changes occur in the fault or performance aspects of system operation. Information is delivered to and from the Management Agents for Servers via the industry-standard Simple Network Management Protocol (SNMP).

11 Introduction 1-3 hp Insight Manager 7 hp Insight Manager delivers intelligent monitoring and alerting as well as visual control of your hp hardware. In the unlikely event of a hardware failure, Insight Manager 7also provides a full complement of remote maintenance and control facilities. NOTE: To install Insight Manager 7 on the management console, refer to the hp Insight Manager User Guide.

12 Chapter 2 Installation Instructions Installing the HP Management Agents The following is a list of services that will be installed: Foundation Agents NIC Agents Storage Agents Server Agents Web Agent Event Notifier WMI Web Agent (Optional service) System Requirements and Preinstallation HP Management Agents for Windows is supported on ProLiant servers. They require the hardware and software described in Table 1.

13 2-2 Compaq Management Agents for Servers for Windows Table 1: System Requirements Operating System Microsoft Windows Server 2003 Microsoft Windows 2000 Browser Microsoft Internet Explorer 5.5 or 6.0 Netscape 4.79, 6.22, or 6.23 Device Drivers Disk Space SNMP ProLiant Support Pack for Microsoft Windows (contains the HP-specific device drivers) Installation of all agents requires at least 30.5 MB of reserved disk space. Installation of the SNMP service must be done before the HP Management Agents for Servers are installed. Preinstallation of TCP/IP and SNMP TCP/IP and SNMP must be installed on your system before you install the Management Agents for Servers. NOTE: HP requires that you install SNMP services in order to take full advantage of the management capabilities provided with your ProLiant server. Failing to install SNMP will prevent the Insight Manager 7 and other enterprise management applications from receiving hardware pre-failure alerts and will disable Insight Manager functions such as advanced ProLiant status polling, inventory reporting, and version control. NOTE: If TCP/IP or SNMP support is installed after you install the Management Agents, the Management Agents must be reinstalled. Before proceeding with the agent installation, complete the procedures described in the following sections. NOTE: For Windows 2000 SNMP support has been installed. For Windows 2003, SNMP is included in the base product but is not installed.

14 Installation Instructions 2-3 TCP/IP, SNMP for Windows 2000 TCP/IP support TCP/IP support under Windows 2000 has been installed TCP/IP support is included in the base Windows 2000 product. You can install the TCP/IP protocol by selecting Network and Dial-up Connection. Right-click on the Local Area Connection icon and select Properties. Select the TCP/IP option. Refer to your Windows 2000 documentation for further instructions. SNMP support SNMP support under Windows 2000 has been installed SNMP support is included in the base Windows 2000 product. Installing SNMP You can install the SNMP service by selecting Network and Dial-up Connection Select Advanced from the toolbar, then select Optional Networking. Select the Management and Monitoring Tools option. Refer to your Windows 2000 documentation for further instructions. TCP/IP, SNMP for Windows Server 2003 TCP/IP support TCP/IP support under Windows Server 2003 has not been installed TCP/IP support is included in the base Windows Server 2003 product. You can install the TCP/IP protocol by selecting Network and Dial-up Connection. Rightclick on the Local Area Connection icon and select Properties. Select the TCP/IP option. Refer to your Windows Server 2003 documentation for further instructions. SNMP support SNMP support under Windows Server 2003 has note been installed SNMP support is included in the base Windows Server 2003 product. Installing SNMP You can install the SNMP service by selecting Start Settings Control Panel. Click on Add remove Programs. Click the Add/Remove Windows Components. From the Windows Components Window wizard select Management and Monitoring Tools. Click Next. From the Management and Monitoring Tools window, select Simple Network Management Protocol.

15 2-4 Compaq Management Agents for Servers for Windows Click OK. which will take you back to the Component Wizard Page. Click OK on the component Wizard that will start the installation. Refer to your Windows Server 2003 documentation for further instructions. Configuring SNMP for Windows Server 2003 Go to Services, select SNMP service properties by double clicking on service name. Select the Security Tab and Click the Add button on the Security Tab window to add the community string. Chose a name for the string and access rights. Click Apply and OK. Installing the Agents from the SmartStart CD 1. Insert the SmartStart CD into the CD-ROM drive. The SmartStart autorun menu will load. NOTE: If this is your first time installing this version of the SmartStart CD, you will first have to accept the License Agreement. Figure 1: SmartStart Install Software box 2. Click Install Software.

16 Figure 2: Welcome box Installation Instructions 2-5

17 2-6 Compaq Management Agents for Servers for Windows Figure 3: Installation Summary and Process box 3. Click Next to install ProLiant Support Pack.

18 Installation Instructions 2-7 Figure 4: 4. Installation is complete. Click Finish to exit. Installing the Agents from the HP Management CD 1. Read the user guide to make sure you have the right pre-requisites for installation. 2. Read the release notes. 3. Login to Microsoft Windows as a user with administrator rights. 4. Insert the Management CD into the CD-ROM drive. The CD has an autorun feature that displays the Insight Management Suite dialog box. NOTE: If this is your first time installing this version of the Management CD, you will first have to accept the License Agreement for the Management CD.

19 2-8 Compaq Management Agents for Servers for Windows 5. On the left frame of the browser screen, click Install Software. The Software On This CD window is displayed. 6. Click Install Management Agents for Windows. The HP ProLiant Setup dialog box is displayed. Figure 5: HP ProLiant Setup dialog box 7. Click Install. The Extraction Progress starts. 8. The HP ProLiant Setup dialog box is displayed again. Setup is ready to begin the install Process. Click Install.

20 Installation Instructions 2-9 Figure 6: HP ProLiant Setup dialog box 9. If the WMI Web Agent has not been previously installed, the following dialog will be displayed asking if you would like to install this optional agent. Press Yes or No. Figure 7: HP Management Agents Installer Command Line Syntax The general command line syntax for single component installation is: cpxxxxxx [/s[ilent]] [/f[orce]] [/r[eboot]] [/h[elp]] [/?] CPxxxxxx is the filename of the Smart Component; the Xs represent the component number.

21 2-10 Compaq Management Agents for Servers for Windows NOTE: All arguments and information enclosed in brackets are optional. Refer to the Command Line Arguments section for a full description of the arguments the Smart Components accept. If no command line arguments are passed on the command line, the component graphical user interface (GUI) is displayed. Command Line Arguments The following table lists the arguments recognized by Smart Components. Table -2: Command Line Arguments Command Line Argument Description /h[elp] Displays command line Help information. /? Identical to the /help argument. /s[ilent] /f[orce] /r[eboot] Specifies whether the GUI is suppressed or displayed. Use this argument when scripting the Smart Components to suppress the GUI. If this argument is omitted from the command line, the GUI is displayed. When used with the /silent command, installs component in one of the following ways: If the component is already installed and current, it will reinstall itself and the installed version number will remain the same. If a newer version of the component is already installed, the component will install itself and downgrade the component to the older version number. If this argument is omitted from the command line, the installation is not forced. When used with the /silent command, causes the target system to reboot if the installation requires a reboot to complete installation. If this argument is omitted from the command line, the server must be rebooted manually for the installation to take effect. The reboot will only take place if no installation errors occur.

22 Installation Instructions 2-11 Command Line Examples The following table lists examples of command line input for single component installation. NOTE: Although lowercase letters are used in these examples, either uppercase or lowercase letters can be used. Table -3: Examples of Single Component Installations Command Line Input cp cp /s cp /s /f /r Result This command line starts installation of the CP EXE component. This command line installs the CP EXE component on the target server using the defaults of the component. The GUI is not displayed. This command line installs the CP EXE component, forcing the component to install over an existing version and allowing the server to reboot automatically if needed. The GUI is not displayed. Return Codes When each Smart Component has finished running, the component reports a return code to the operating system or the calling application. These return codes are used to determine the status of the component installation. You can also use return codes in a script to control the execution of the script and to determine any branching that is required. Table -4 summarizes the Smart Component return codes. Table -4: Return Codes Error Level Meaning 0 The Smart Component failed to install. Refer to the log file for more details. 1 The Smart Component installed successfully. 2 The Smart Component installed successfully, but the system must be restarted. 3 The installation was not attempted because the required hardware was not present or the software was current.

23 2-12 Compaq Management Agents for Servers for Windows Configuring the HP Event Notifier When the system restarts after installing HP Management Agents for Servers, the Event Notifier Configuration Wizard will run to complete the installation process. Selecting Event Notifier Config from the hp Management Agents group from the Start menu will initiate the configuration wizard. Use the configuration wizard to completely configure the notification service. The wizard displays the following three screens to guide you easily through the process: Welcome to the hp Event Notifier Configuration Wizard Mail (SMTP) Server Information Event Recipients Information Installing the WMI Agent The WMI Agent (Microsoft OS-supported Windows Management Information) obtains information for the Performance Monitor Agent which provides statistics and allows thresholds to be set for various system performance parameters. Information is available for the following subsystems: System, Server, Processor, Memory, Paging File, Cache, Physical Disk, Logical Disk, Network, TCP and Processes. The Performance Monitor Agent is a sub agent of the Foundation Agent. WMI is installed as part of the OS on Microsoft Windows Server 2003 and Microsoft Windows For Microsoft Windows NT4, WMI must be installed by the user. NOTE: If the system does not have WMI installed, download and install it from the Microsoft website at: The install status of the Performance Monitor Agent is verified from Start Settings Control Panel under the services section of the Management Agents Control Panel applet. If needed, to activate the Performance Monitor Information feature, select Performance Monitor from the Inactive Agents section and click the Add button. The Performance Monitor information is then displayed under Active Agents section.

24 Installation Instructions 2-13 Management HTTP Server First- Time Initialization Overview The System Management Homepage is the One-Stop-Centralized simple view for all the management information and configuration data generated by HP Web-enabled System Management software and utilities. The status of the Management software and utilities installed on the system is aggregated on the System Management Homepage. Integrated Help on the Homepage provides all the pertinent help information for the Management software and utilities on the system. The System Management Homepage group configuration feature enables Insight Manager 7 to retrieve a set of configuration data from HP Webenabled System Management software on a reference system and distribute that configuration data to one or more target systems. In addition, some System Management Homepage parameters are group configurable via Insight Manager 7. For more information regarding group configuration, refer to the Technical Reference Guide located on the Management CD or via the web at What is Management HTTP Server? The Management HTTP Server is a web server embedded in much of HP s Web-enabled System Management software. After a product that uses the Management HTTP Server has been installed and configured, there are a few items that will occur the first time the Management HTTP Server is initiated. Upon initialization, the Management HTTP Server creates a private key and a corresponding self-signed base64 encoded Certificate. This process only occurs the first time that the Management HTTP Server is started, not every time it is started. This certificate is a base64 encoded PEM file. The certificate is stored on the file system as \ compaq\ wbem\ cert.pem. The \ compaq\ wbem subdirectory also contains the private key. In order to protect the key, this subdirectory will only be accessible to administrators if the file system allows it. For private key security reasons, it is highly recommended that the Management HTTP Server be installed on NTFS systems. NOTE: For Microsoft Windows operating systems, the \ compaq\ wbem subdirectory must exist on an NTFS file system in order for the private key to have administrator-only access through the file.

25 2-14 Compaq Management Agents for Servers for Windows If you feel that the private key has been compromised, the administrator can delete the \compaq\wbem\cert.pem file and restart the server. This action prompts the Management HTTP Server to generate a new certificate and private key. Logging In The Login dialog box allows you to access any of the available web agents. You can access the desired agent by following these steps. 1. Navigate to The first time you browse to this link, the Security Alert dialog box is displayed asking you to indicate whether or not to trust the server. NOTE: The Security Alert dialog box shown is specific to Internet Explorer, however Netscape 4.0 and later is supported as well. NOTE: If you want to implement your own PKI or install your own generated certificates into each managed device, you can install a Certificate Authority Root Certificate into each browser to be used for management. If this is implemented, the Security Alert dialog box, shown below, should not be displayed. If the alert displays when you do not expect it, you may have browsed to the wrong device. You can refer to the online help in your browser for more information about installing the Certificate Authority Root Certificate.

26 Installation Instructions 2-15 Figure 8: Security Alert box 2. Click Yes. The Login page is displayed. Figure 9: Account Login NOTE: If you have enabled Anonymous access, then the System Management Homepage displays.

27 2-16 Compaq Management Agents for Servers for Windows 3. Select the appropriate account from the User drop-down list. The choices include administrator, operator, or user. 4. Enter the correct password in the Password field. 5. Click OK. The System Management Homepage is displayed. NOTE: In reference to the Version Control Repository Manager, the Anonymous login (if enabled) and the User login, allow you to access all pages. However you cannot configure a repository, delete/copy/create ProLiant Support Packs, install components, or clear the log. The Anonymous login is disabled by default. System Management Homepage The System Management Homepage displays all HP Web-enabled System Management software that provides information. In addition, the System Management Homepage displays various boxes that have borders defining the status of the items contained in that box. Refer to Status Box Indicators for more information. The System Management Homepage is separated into two frames to include: Header frame Data frame

28 Installation Instructions 2-17 Figure 10: System Management Homepage Header frame The header frame is constantly visible regardless of which tab you are viewing. A link, located in the top section, displays the path you are currently viewing. The System Management Homepage displays the following: System Status System Model Current User Agent Help link System Status The System Status icon indicates the overall health of the HP Web-enabled Management software. Refer to the following table for a description of the icons.

29 2-18 Compaq Management Agents for Servers for Windows System Status icons legend Table -5: System Status Icons Icon Key Word Unknown OK Degraded Failed System Model The System Model displays the model of the device. In some cases, the System Model may display Unknown if the Management Agents are not installed on the device. Current User The Current User displays the identity of the user that is currently logged in. If the current user is Administrator, Operator, or User, then a Logout link is displayed. If Anonymous access is enabled, and you are accessing the page anonymously, the Current User displays Anonymous, and the Login link is displayed. If Local Access is enabled, and you are accessing the HP Webenabled System Management software from a local machine, the Current User displays Administrator or Anonymous (depending on what level of access has been enabled) and Local Access. Agent Help link The Agent Help link launches the help files in a separate browser window. The help contains a combination of the help files related to the HP Management software and utilities. Data frame The data frame displays the status for all HP Management software and utilities on the system.

30 Installation Instructions 2-19 How to Replicate Passwords and Configuration Data Across Multiple Devices If your enterprise has numerous devices and you wish to share common passwords, configuration information, and certificates of trusted Insight Manager 7 servers, this can be accomplished by copying certain files from the desired device to the other devices. To replicate the user passwords, replicate the following file: \compaq\wbem\cpqhmmd.acl To replicate the Management HTTP Server configuration information, replicate the following files: \compaq\wbem\homepage\cpqhmmd.ini \compaq\wbem\homepage\cpqhmmdx.ini To replicate the certificates of the trusted Insight Manager 7 servers, replicate all files that exist in the following subdirectory: \Compaq\wbem\certs After the desired file(s) have been replicated to a given device, the Management HTTP Server will need to be restarted before the changes will take affect. Uninstalling HP Management Agents NOTE: You must be logged into Windows as an administrator before uninstalling the Management Agents. To uninstall the Management Agents for Servers for Windows, complete the following steps: 1. Click Start Settings Control Panel. 2. Double-click Add/Remove Programs. 3. From the installed software list, select HP Management Agents. 4. Click Change/Remove. The following dialog box displays.

31 2-20 Compaq Management Agents for Servers for Windows Figure 11: Uninstall 5. Click Yes. 6. The Management Agent will be removed and the following dialog will be displayed. Figure 12: Uninstall 7. Uninstall is complete, Click OK. 8. Reboot the system to complete uninstallation.

32 Chapter 3 Accessing hp Web-enabled Management Agents from a Browser The Web-enabled hp Management Agents for Servers allow you to view subsystem and status information from a Web browser, either locally or remotely To view data locally, use the URL: To view data remotely, use the URL: Where machine is the IP address or the computer name under DNS. NOTE: Notice that the URL is followed by :2301. This is the port or socket number that the Web-enabled Management Agents for Servers use to communicate with the browser. If this number is not specified, your browser might attempt to connect to another Web page if the managed server is running a Web Server. After your enter the URL, the Device Ho me Page displays.

33 3-2 Compaq Management Agents for Servers for Windows Device Home Page The Device Home Page is the first page displayed when you access the device at port This page displays available hp Web-enabled services. Anonymous access to information is available without logging in when the Device Home Page is launched for the first time. To log in as a different user, select the Anonymous Link. The login screen displays. See the Security section in later in this chapter for more information about user accounts. The following options are available on the Device Home Page: hp Management Agents Select this link to view Subsystem and Status Information about a device that is running hp Management Agents for Servers. hp Survey Utility Select this link to view Configuration Audit reports for a device that is running hp Survey Utility. Refer to the hp Survey Utility User Guide for more information. Refresh Select this link to reload the Device Home Page. Options Select this link to set attributes for the device. Devices Select this link to display the Device List. Logout Select this link to log out from the Device Home Page. hp on the Internet Select this link to view hp Web-based support links.

34 Accessing Compaq Web-enabled Management Agents from a Browser 3-3 Browser Requirements The minimum browser requirements include support for tables, frames, Java, JavaScript, and Java Development Kit (JDK) 1.1. Additional browsers, or the browsers mentioned used with different operating systems, may or may not work correctly, depending upon their specific implementations of the required browser technologies. The browser requirements are TCP/IP and are listed in Table 3-1. Table 3-1 Browser Requirements To View Systems Running Windows 4.0 Browser Requirements Microsoft Internet Explorer 4.0 version or later Internet Explorer 4.0 requires service pack 3 on Windows NT 4.0. Netscape Navigator 4.04 or later Navigator also requires the JDK 1.1 patch IMPORTANT: You must turn on the following options for the Management Agents for Servers to work properly: Enable Java Enable JavaScript Accept all cookies Installing JDK 1.1 Patch for Communicator on Windows 95 or Windows NT To automatically install the patch: 1. Run Navigator. 2. Go to 3. Click the JDK Update Button.

35 3-4 Compaq Management Agents for Servers for Windows To install the patch manually: 1. Download JDK 1.1 support for Communicator 4.04 from ftp://ftp.netscape.com/pub/communicator/smartupdate/english/windows/ windows95ornt/awt/404awt.zip 2. Shut down Commu nicator. 3. Restart your computer. 4. Unzip 404awt.zip into the Program directory of the Communicator software. Table 3-2 File Names Replaced by the Patch File Name jrt3240.dll ifc11.jar java40.jar jio40.jar awt3240.dll jit3240.dll Directory Program Program \Java\Classes Program \Java\Classes Program \Java\Classes Program \Java\Bin Program \Java\Bin

36 Accessing Compaq Web-enabled Management Agents from a Browser 3-5 Security The Web-enabled hp Management Agents for Servers for Microsoft Windows NT allows SNMP sets for some system parameters. This capability requires security that includes three predefined users and the passwords defined in Table 3-3. Table 3-3 Security Account User Name Password Anonymous Anonymous User User Public Operator Operator Operator Administrator Administrator Administrator NOTE: These are the only user accounts available in this release, and they cannot be changed except for the password. Anonymous access to information is available without logging in when the Device Home Page is launched for the first time. There are three types of data: Default (read only), Sets (read/write), and Reboot (read/write). The WEBAGENT.INI file located in the system_root\cpqmgmt \webagent directory. The Web-enabled Management Agents for Servers service must be stopped and restarted for any changes to take effect. Do not modify anything except the read/write levels to change the security. Viewing Subsystem and Status Information Select hp Management Agents from the Device Home Page to view subsystem and status information for the device. This section describes how to navigate through the management information. The date and time displayed at the top of the page shows the local time the page was last received by your Web browser. To refresh this frame, select the refresh link at the top of the page.

37 3-6 Compaq Management Agents for Servers for Windows Title Frame The Title Frame, located in the upper-left corner of the browser window, displays the following links. Help Use this link to navigate to this help page. Summary Use this link to quickly navigate back to the list of degraded or failed components on the Summary Page. Device Home Use this link to return to the Device Home Page. Options Use this link to go to the Options Page and set options for Display Mode (frames or no frames), Help icons, and Auto Refresh intervals. Summary Page The first Summary page displays the device name, type, contact information, location, and IP address, as well as a list of failed or degraded items. To view detailed information about a failed or degraded item, click on the item. The colored ball and square icons next to the individual items in the list below indicate the status of each item. Device Status Device status is unknown. Device status is OK. Device status is degraded. Device status is failed. NOTE: In the no Frames version of this software, the Summary page fills the entire browser window. Each subsequent page has the equivalent of the contents of the Title Frame at the top with links to Help, Summary, Device, Home, and Options pages. The Summary page in the no-frames version displays all device categories and items within each category are sorted by status. To view detailed information about an item, click on the item.

38 Accessing Compaq Web-enabled Management Agents from a Browser 3-7 Navigation Frame The Navigation Frame, located below the Title Frame on the left side of the browser window, lists all of the subsystems with components that are available for the devices. The colored ball and square icons next to the various items in the list indicate the status of those items. A legend for the colored balls is displayed at the bottom of the frame. Select a component in the left frame to display detailed information about it in the right frame. Information about the following Subsystems is available in other chapters found in this reference guide: Configuration Subsystem Mass Storage Subsystem NIC Subsystem Utilization Subsystem Recovery Subsystem Windows NT Operating System Data Frame The Data Frame comprises the remainder of the browser window and displays detailed information about the selected items. This window also displays the Summary Page when the Summary option is selected from the Title Frame. NOTE: Some items may split the Data Frame into subframes that follow the same organizational structure as the main frame with navigation data in a subframe on the left and detailed information in a subframe on the right.

39 Chapter 4 Using Management Agents for Servers Using hp Management Agents for Servers The Management Agents for Servers for Windows is installed as a service under the Windows operating system. You can start and stop services by using the Services Control Panel window under the Control Panel of Windows. By default, the Management Agents for Servers starts automatically when you start Windows. The service names for the Management Agents for Servers under the Control Panel are hp Foundation Agents, hp Server Agents, hp Storage Agents, hp NIC Agents, and hp Web Agent. The collection period for the Management Agents for Servers can be configured from the hp Management Agents Control Panel. Foundation Agents Host Information The Host Information Agent collects file system, system processor utilization, and running program information from the system. Threshold Support The Threshold Support Agent allows a management application, such as hp Insight Manager, to set user-definable alarms on monitored items. For

40 4-2 hp Management Agents for Servers for Windows example, a management console can monitor the system processor utilization or file system utilization. The Threshold Support Agent periodically checks the monitored item. When the monitored item crosses the threshold defined in the management application, the Threshold Support Agent sends an alarm, or trap, to the management console. Software Version Information The Version Control Information Agent collects information about the versions of hp support software installed on your machine. Clustering Information Agent For machines that are members of a cluster, the Clustering Information Agent collects information about the cluster. NIC Agents NIC Information The Network Interface Controller (NIC) Information Agent collects performance and configuration information about installed network adapters at a configurable interval. Server Agents System Information The System Information Agent collects ISA, EISA, and PCI configuration information and health data. Remote Insight Information The Remote Insight Information Agent collects configuration and fault information from the hp Remote Insight Board at a configurable interval. This agent also provides forwarding of hp traps via the Remote Insight Board. Additionally, this agent supports Pass-Through SNMP for hp Insight Manager, which allows the remaining hp agent data to be retrieved through a Point-to- Point Protocol (PPP) connection with the Remote Insight board.

41 Using Management Agents for Servers 4-3 Storage Agents Drive Array Information The Drive Array Information Agent collects fault, performance, and configuration information from hp drive arrays at a configurable interval. SCSI Information The SCSI Information Agent collects fault, performance, and configuration information from hp SCSI subsystems at a configurable interval. IDE Information The IDE Information Agent collects fault and configuration information from the IDE subsystem at a configurable interval. Fibre Array Information The Fibre Array Information Agent collects fault and configuration information from the hp Fibre Channel Array subsystem at a configurable interval.

42 4-4 hp Management Agents for Servers for Windows Management Agents for Servers for Windows Control Panel The Management Agents for Servers for Windows Control Panel is available by selecting the Insight Agents icon from the Windows Control Panel. Not all tabs shown in the following screens will be available on all servers. IMPORTANT: You must have Administrator rights to access the Management Agents for Servers for Windows Control Panel. Services Tab Screen The Services tab allows you to activate or deactivate management agents. Agents can be added or removed by highlighting the agent and clicking the appropriate button.

43 Using Management Agents for Servers 4-5 SNMP Settings Tab Screen The SNMP Settings tab allows you to: Set the Data Collection Interval Controls the interval at which the Management Agents for Servers collect data. Set the time interval for data collection by selecting an interval from the drop-down menu. Enable SNMP Sets Allows a management console to modify a limited number of hardware -related parameters. The Insight MIBs define the monitored items that may be modified by the management console. If this system is a UPS group member, mark this item to allow shutdown when commercial power fails. Enable Remote Reboot Allows a remote management console to reboot the system. Check this box if you want to give a remote machine permission to reboot the system. Enable the Application Exception Trap Allows a managed system to send an SNMP trap and log a Windows event when an application generates an exception. Afterwards, the default system exception handler is called to handle the exception. The trap and Windows event contain a detailed description of the process causing the exception. If this feature is disabled, no trap or event will be generated after an application exception. However, the default debugger will be invoked to manage the exception.

44 4-6 hp Management Agents for Servers for Windows NOTE: To view the exception traps in hp Insight Manager, set the SNMP trap destination to the address of your management console. Disable Telnet Detection Check this box to prevent detection of telnet. In doing so, the Server Agents will report that telnet is not available and the remote console feature of hp Insight Manager will be disabled for this device. Send Test Trap Allows a test SNMP trap to be sent to the management console. This is a useful feature to test the setup of the Management Agents for Servers and SNMP. Clear All Thresholds Allows you to clear all defined thresholds for the device on which the Management Agent for Servers is running. Asynch Mgmt Tab Screen NOTE: Remote Access Service (RAS) must be installed to have access to the Asynch Mgmt tab screen.

45 Using Management Agents for Servers 4-7 The Asynch Mgmt tab allows you to: Enable Asynchronous Management Traps Allows traps to be sent through RAS to a remote management console over a modem. You must also enter the following data for asynchronous management trapping to occur: Destination Phone Dials the number. User Name and Password Enter to log into the remote machine. You may choose a specific logon domain to use, or, if you do not choose a specific domain, the domain for the remote machine will be used. Refer to the Remote Access documentation from Microsoft for further information on remote user names and domains. Retry count Redials if a busy signal is encountered. NOTE: For information on setting up Insight Asynchronous Management on the management console or Windows Agents, refer to the hp Insight Asynchronous Management User Guide. Desktop Mgmt Tab Screen NOTE: The system must be a domain controller to have access to the Desktop Mgmt tab screen.

46 4-8 hp Management Agents for Servers for Windows The Desktop Mgmt tab allows you to: Enable Desktop Management Allows the user to enable/disable client management. Login Script Specifies the name of the logon script you wish to modify to include the desktop discovery executable. When finis hed, select OK and the control panel will make the modifications necessary to enable desktop management support. The logon script you select will be modified to include the following lines at the beginning of the file: rem COMPAQ: The following lines were inserted by the hp Management Agents for Servers cpqclnt rem End of COMPAQ section The CPQCLNT.EXE file will be copied to the logon script directory. IMPORTANT: This action will only modify or create a Login Script file. It will not change any user accounts to process the Login Script file. Select the User Manager for Domains icon in the Administrator Tools program group to enable login script processing. For more information, refer to the User Manager for Domains online Help. NOTE: You must reboot your system for the changes to take effect. The default installation of Desktop Management components leaves the Windows User Group Everyone with full access to both the NETLOGON and CPQDATA directory locations to permit free access to clients for the client management process. This security configuration may not be appropriate for all environments. The minimum requirements are detailed below. Before modifying your security settings, you should read and understand the Windows documentation pertaining to user and share security. For the login script location NETLOGON, a specified group or user account must have a minimum READ EXECUTE (RX) (RX) permission to activate the CPQCLNT executable. The CPQDATA directory must have a minimum READ WRITE (RW) (RW) access for a specified group or user account logging in to the Primary Domain Controller. The client needs this to access the directory and write the necessary data files.

47 Using Management Agents for Servers 4-9 CPQDATA must also have a minimum READ DELETE (RD) (RD) permission granted to the NETWORK group. This is a predefined group of all users accessing the specified area remotely. This allows the Server Agents to access the CPQDATA area, update the managed objects table, and manipulate the data files. Remote Insight Tab Screen NOTE: The Remote Insight Board must be installed for access to the Remote Insight tab. The Remote Insight tab allows you to: Enable the Battery Allows the user to activate the board while the server is powered off. When disabled, the battery will be turned off to prevent power loss. This function is particularly useful when the server is powered off for an extended period of time. Enable Remote Alerting Reports events to the user through the dial-out function. When disabled, the board will not report events (for example, power off or reboot alert). This function is particularly useful to prevent dialing out during a reboot.

48 4-10 hp Management Agents for Servers for Windows Enable Server Reset Pending Prevents the sending of server reset alerts for the next reboot. After the server reboots, this option is automatically disabled. When disabled, the board will process alerts as configured. If you are about to perform an intentional reboot and you want to prevent the Remote Insight Board from sending an alert or page, you should select this item. Reset Remote Insight Board Forces a reset of the board s processor and firmware. For more information on the Remote Insight board, refer to the Remote Insight User Guide located on the hp Management CD. Process Monitor Tab Screen The Process Monitor tab screen allows you to have SNMP traps generated when a process starts, stops, or both. This screen displays a list of processes that are currently running. The following Process Monitor options are available: Select Monitoring Operations Select a process from the list to set monitoring options for that process. The following options are available: None No SNMP traps are generated for this process. Start An SNMP trap is generated when this process starts.