A boiler breakdown can really be costly

Transcription

1 Platinum Protection Britain is switching to Energy Efficiency Central Heating Breakdown Insurance Warranty A boiler breakdown can really be costly Unless you care for your boiler with HomePlatinum from 13 a month

2 GUARANTEE DETAILS THANK YOU... For choosing Combined Heat & Power Ltd, one of the UK s leading registered Gas companies for domestic central heating installation, service and maintenance and supplier of energy efficient products. DON T WORRY... We want you to have the peace of mind that you and your family will not be left without heating or hot water - and you will not be faced with unexpected and expensive repair bills. OUR GUARANTEE... Your new boiler is protected by the manufacturers fully comprehensive warranty and our insurance backed installation guarantee covering both parts and labour, provided that the boiler is serviced by CHP within the 1st year. Should your boiler or installation develop a fault contact Customer Services on If your 1st year service is carried out by an alternative GAS SAFE registered company then your boiler is only protected by the manufacturers comprehensive warranty and is only valid if the appliance has been serviced prior to this period and registered on your boiler log book. Should your boiler develop a fault - contact your local manufacturer call centre. This will be located on the front of your boiler or can be obtained from CHP on the above number. PEACE OF MIND, EFFICIENCY, SAFETY... Not only are you protecting your investment against breakdown, you can benefit from an annual boiler service & gas safety inspection by our fully qualified GAS SAFE registered engineers which will prolong the working life and efficiency of your boiler and ensure it s SAFE USE. THE FUTURE... Can be planned for by taking out PLATINUM PROTECTION Service Cover to provide you and your family with peace of mind year after year. IMPORTANT... Please fill in and return the guarantee registration form. This helps to ensure you receive prompt and efficient service in the unlikely event your boiler or installation should require attention during the guarantee or warranty period. REMEMBER... We doubt if it crosses your mind very often but you constantly rely on your boiler more than any other appliance in your home. Unfortunately even the finest of engineered products develop a fault at some stage in their lifetime.

3 SERVICE COVER OPTIONS BREAKDOWN COVER/5 YEAR SERVICE COVER... CALL OUT GUARANTEE... HomePlatinum 1 protects your existing boiler against breakdown providing fully comprehensive parts and labour warranty including an annual service and safety check. HomePlatinum 2 provides you with all the benefits of HomePlatinum 1 plus breakdown protection of the the associated controls, radiators, hot water and pipe work. HomePlatinum 3 provides your new boiler with an annual service and safety check for the duration of the manufacturers 5 year warranty (not available on boilers with 2 year warranty). HomePlatinum 4 provides you with all the benefits of HomePlatinum 3 plus breakdown protection of the associated controls, radiators, hot water and pipe work. (not available on boilers with 2 year warranty). CP12Platinum Service Cover is required for landlords or managing agents. This provides a gas safety inspection & certificate which is legally required to rent the property. This option is only available with any of the above HomePlatinum packages. (see overleaf for summary of cover). ANNUAL SERVICE AND SAFETY CHECK... If you choose our PLATINUM PROTECTION Service Cover, each year you renew, one of our fully trained service engineers or an allocated registered GAS SAFE approved installer will contact you automatically and arrange a full boiler service and gas safety inspection. In accordance with the manufacturers specifications and 1998 gas regulations. If you ring before midday we can normally attend the next day at the latest. We guarantee that your boiler will be fixed after the first visit or you can claim 10 compensation from Combined Heat & Power Ltd. UK s LEADING INSURER/RENEWABLE COVER... Combined Heat & Power Ltd hold public liability insurance of up to 5,000,000. In most cases your PLATINUM PROTECTION Service Cover will automatically continue for the useful life of your boiler. HOW CAN I SPREAD THE COST OF MY COVER?... PLATINUM PROTECTION Service Cover protection only costs as little as 13 a month which you can spread over the year by STANDING ORDER Debit at no extra charge - but also benefit from an easy & convenient way to pay. WHAT IF MY BOILER WAS INSTALLED BY SOMEBODY ELSE?... We will cover any boiler and system as long as it is properly designed and in good working order and replacement parts are available prior to inspection. We reserve the right to refuse acceptance on certain boiler manufacturers and non compliant installations. CUSTOMER SERVICES... Combined Heat & Gas Ltd Customer Services Department is available to you for prompt and efficient help in resolving a crisis or simply to answer any queries. They are available from 8.00am to 8.00pm, Monday to Friday and 9.00am to 4.00pm, Saturday on

4 BOILER BREAKDOWN SYSTEM INSURANCE What is covered - PLATINUM PROTECTION BREAKDOWN INSURANCE/5 YEAR SERVICE COVER HomePlatinum 1 HomePlatinum 2 Looks after your existing Boiler (including all component parts) Unlimited call outs Includes parts & labour costs PLUS Annual boiler service & safety check by our fully qualified GAS SAFE registered engineers 24 hour, 365 day manned customer helpline Gives you all the benefits of HomePlatinum 1 Plus: Looks after your whole central heating system (including your radiators, pipe work & hot water) PLUS Annual boiler service & safety check for your whole central heating system HomePlatinum 3 Protects your newly installed boiler 5 year manufacturers warranty Includes all your annual boiler services and safety checks Gives you peace of mind for the duration of your manufacturers warranty period as your new boiler warranty is invalid if you miss a service HomePlatinum 4 Gives you all the benefits of HomePlatinum 3 Plus: Breakdown protection to the associated controls, radiators, pipe work & hot water for the duration of the 5 year manufacturers warranty HomePlatinum 1 HomePlatinum 2 HomePlatinum 3 HomePlatinum a month or total annual cost a month or total annual cost a month within 1st year or total cost a month within 1st year or total cost CP12Platinum For Landlords & Managing agents only when selected with any HomePlatinum Protection Plan Insures a valid gas safety certificate each year at a discounted rate CP12Platinum total annual cost Fig 1 Boiler Cover Fig 1a System Cover Radiators Zone valve Thermostatic radiator valve Room hot water cylinder thermostat and control stat Central heating system power flushing and water treatment not covered under any of these policies

5 GUARANTEE REGISTRATION FREE manufacturers fully comprehensive boiler warranty & CHP installation Guarantee Please complete the Guarantee Registration form for your free fully comprehensive manufacturers warranty & CHP PLATINUM PROTECTION installation Guarantee. PLEASE PRINT IN BLOCK CAPITALS Customer details IMPORTANT: (THIS SECTION MUST BE COMPLETED) Mr/Mrs/Ms/Miss First Name Please complete all sections to register your free new boiler fully comprehensive Manufacturers Guarantee. Then fill in the appropriate sections overleaf if you wish to apply for additional CHP PLATINUM PROTECTION HomePlatinum Warranty. If you have an existing boiler please also complete this registration form and return in the enclosed freepost envelope (no stamp required). Boiler details Model / Size Serial No. Date of installation Installer details (if known) Name Surname Address Postcode (it is essential to fill in your Postcode) Telephone (please include STD code) Are you the: House Owner Tenant/Landlord (please tick) System: Y Plan S Plan (please tick) No. Radiators TRV valves Boiler: Combination Condensing (please tick) Unvented System Telephone (please include STD code) Address Postcode (it is essential to fill in your Postcode) Customer satisfaction questionnaire (New installations only) Please help us to understand your needs more fully by completing this questionnaire. (Please tick) 1. Attitude of engineers? 2. Quality of workmanship? 3. Respect for property? 4. Clean up on completion? 5. Explanation of boiler/system use 6. Time scale of work undertaken? Customer signature: DATA PROTECTION ACT YOUR DETAILS WILL BE HELD BY COMBINED HEAT & POWER LTD FOR BREAKDOWN INSURANCE AND MARKETING PURPOSES. ANY RESPONSES GIVEN TO THE CUSTOMER SATISFACTION QUESTIONNAIRE ABOVE WILL BE HELD BY COMBINED HEAT & POWER LTD ONLY AND MAY BE USED TO INFORM YOU OF FUTURE ENERGY EFFICIENT PRODUCTS. NO INFORMATION SUPPLIED BY YOU WILL BE DISCLOSED TO ANY THIRD PARTY. IF YOU DO NOT WISH TO RECEIVE PROMOTIONAL INFORMATION FROM COMBINED HEAT & POWER LTD PLEASE TICK THIS BOX 7. Quality of products installed? 8. Overall service provided? 9. Guarantees provided? 10.Initial advice given? 11.Radiator heat output and comfort control? 12.System hot water flow rate pressure and temperature? Print name: Additional comments:

6 APPLICATION FORM PLATINUM PROTECTION Breakdown Insurance & New Boiler Service Cover It is simple to choose a New Boiler Comprehensive Service Warranty package or take advantage of our standard Annual Breakdown Insurance (for existing boiler only). Simply complete the PLATINUM PROTECTION registration form overleaf, select the category of cover required (i.e. HomePlatinum 1, 2, 3 or 4) and choose your method of payment below. HOMEPLATINUM 1 HOMEPLATINUM 3 CP12PLATINUM by cheque or credit card (or by Standing Order by cheque or credit card (or by Standing Order Debit - 12 monthly payments of 13.00) Debit - 12 monthly payments of 28.00) HOMEPLATINUM 2 HOMEPLATINUM by cheque or credit card (or by Standing Order by cheque or credit card (or by Standing Order Debit -12 monthly payments of 17.00) Debit - 12 monthly payments of 49.00) New boiler service package plan valid within 3 months of installation. The premium will be collected one month after receipt of the completed application form. We reserve the right to alter the premiums at our discretion without prior notice. 28 day claim period for HomePlatinum 1 & 2 Choose method of payment (please tick) STANDING ORDER MANDATE Your insurance premiums will be deducted from your bank account over a 12 month period. On expiry of the initial insurance period the renewal premium will automatically continue on a monthly basis unless otherwise instructed. CHEQUE/POSTAL ORDER (Cheques payable to Combined Heat & Power Ltd) by cheque or credit card only. Please tick this box if you are a landlord or managing agent & require a landlord certificate & VAT invoice. This package is only valid when selecting HOMEPLATINUM 1,2,3 or 4 and will be charged annually. BENEFICIARY DETAILS BANK/BRANCH NAME Natwest Woolwich SORT CODE ACCOUNT NUMBER BENEFICIARY NAME Combined Heat & Power Ltd REFERENCE (Customer Postcode) Credit Card Mastercard Visa Maestro Surname of Card holder Card Number Initial(s) Please complete in BLOCK CAPITALS CUSTOMER DETAILS Expiry Date Issue No. BANK/BUILDING SOCIETY BRANCH FULL ADDRESS POSTCODE SORT CODE ACCOUNT NUMBER ACCOUNT NAME - - Declaration: I hereby apply for PLATINUM PROTECTION as selected on the options above in accordance with the terms and conditions of your policy. I confirm that the boiler is in good working order and used for domestic purposes only and declare that the details in this proposal are true and complete to the best of my knowledge and belief. Warning: Any false statement may render this policy invalid. Customer Signature: Print Name: PAYMENT DETAILS Refer to above HomePlatinum 1, 2, 3 or 4 for Premium amounts AMOUNT OF PAYMENT DATE OF PAYMENT (Either 10th or 20th of each month) AMOUNT OF PAYMENT IN WORDS WHEN PAID TOTAL NUMBER OF PAYMENTS Customer(s) Signature(s) MONTHLY TWELVE Date: / / Engineers No. Date Inspected: Engineers signature For Official use only Boiler Accepted Yes No System Accepted Yes No Main Earth Bond Gas Water Exceptions: Other comments: Tel No. Date / /

7 ANNUAL BOILER SERVICE AND SAFETY CHECK To ensure the continued safe and efficient operation of your boiler it is recommended that it is serviced and checked at regular intervals. The frequency of servicing will depend upon the particular installation conditions and usage, but in general once per year should be adequate. The Service consists of: Removal and cleaning of main burner assembly and pilot burner assembly where appropriate. Checking correct operation of gas governor, where appropriate. Computerised flue gas analyse with print out of boiler combustion and performance tests (Condensing boilers only). Checking main heat exchanger flueways and cleaning if necessary. Checking flue duct and terminal. Checking expansion vessel. Checking operation of diaphragm sections and replace if necessary. Cleaning of lint arrestor, where appropriate. Re-pressurise and purge air from appliance where necessary. Check and adjust gas rate if necessary. Check overall appliance function. Carry out mandatory gas safety checks. Check appliance for gas soundness. Check water flow rate and temperature rise. Annual gas safety inspection. Peace of mind for you and your family The service package includes sundries such as special lubricants, expansion vessel refill and washers, etc. The above procedures are not applicable to all appliances. NOTE:- It is law that all servicing work is carried out by a competent person (GAS SAFE registered). Advanced skilled GAS SAFE engineers

8 BOILER BREAKDOWN INSURANCE Summary of Cover A. B. BOILER COVER You will be covered against the cost of repairs to your boiler (including all component parts within) and normal working hour labour costs. You will also receive an annual boiler service and gas safety inspection. SYSTEM COVER As Boiler Cover plus associated controls, radiators, hot water and pipe work (excluding energy management systems & system power flush). The policy does not cover the cost of replacement or repair where the boiler is beyond economical repair or failure caused by external public services to the property or contaminated water due to insufficient treatment. Our total liability during any one period of insurance shall not exceed 750 including parts, labour and V.A.T. Complaints Procedure Any enquiry or complaint regarding your Policy should be sent to the Customer Care Department at the address below. Should you remain dissatisfied, short of court action you: Can approach the Institute of Plumbing and Heating Engineering for assistance by contacting: The Professional Standards Administrator on or via by visiting Have the right to ask for the GAS SAFE organisation to review your case. Customer Services can be contacted at: PO BOX 6804, Basingstoke RG24 4NB or by visiting their website: IMPORTANT-READ THIS SECTION CAREFULLY Standing Order Mandate This scheme has been set up and designed for your convenience to spread your warranty premiums over 12 monthly payments, therefore helping to keep the cost within your family budget. Also protecting your investment and ensuring the continued efficiency and safety of your Boiler and Central heating and hot water system. We want you to relax, let us take control, giving you peace of mind that you will never be left without heating and hot water or faced with unexpected and expensive repair bills. Therefore it is essential you keep up payments on your insurance warranty. Failure to do so may invalidate the policy or delay the response call out time and annual boiler service and safety inspection. Combined Heat & Power Ltd take no responsibility for missed or late payments, or do we inform you of this. We give you the choice of either the beginning or the end of the month for your standing order debit to be deducted if payments are not kept up Combined Heat & Power Ltd reserve the right not to refund payments already made. Therefore it is essential that funds are always available on these dates and we advise you to regularly check your bank statements. The premium will be collected over 12 months commencing approximately one month after receipt of the completed application. On expiry of the initial period the renewal premiums will automatically be deducted on a monthly basis unless otherwise instructed. Telephoning Combined Heat & Poer Ltd Under Oftel regulations we are obliged to inform you that your telephone conversation with our representative may be recorded. English Law The agreement shall be governed by and construed in all aspects in accordance with the laws of England, and each party hereby submits to the non-exclusive jurisdiction of the English Court. N.B. Cover is subject to the Terms and Conditions of the Policy issued Full details of exclusions and conditions will be sent when you purchase a policy but a specimen of the policy can be obtained on request. Copies of any correspondence relating to this application should be kept by the proposer. A copy of the accepted application form is available for up to three months after its completion. Purchasing a PLATINUM PROTECTION Service Cover Extended Warranty and Breakdown Insurance Policy does not limit your protection under the manufacturer s guarantee, nor does it affect your statutory rights. Please note Breakdown insurance is not covered under any household contents insurance scheme A member of the Gas Safe Register, Institution of Plumbing & Heating Engineers - IPHE, Heating & Ventilating Contractors Association - HVCA, Registered Head Office: PO Box 170, DA14 4YP sales@heatandpower.co.uk