Tender No: AC/202/17/2016 Dated February 19, 2016 Important Dates Description of Items Published Date

Transcription

1 E-NOTICE INVITING TENDER FOR REDESIGNING, REDEVELOPING, CONTENT MANAGEMENT AND HOSTING WEBSITE FOR INVESTMENT & TECHNOLOGY PROMOTION DIVISION OF THE MINISTRY OF EXTERNAL AFFAIRS The following is the schedule for this t e n d e r, w h i c h may be s u b j e c t t o change depending on the results of the responses and a final schedule will be established prior to contracting with the successful bidder. Tender No: AC/202/17/2016 Dated February 19, 2016 Important Dates Description of Items Date Published Date 19 th February 2016 (1700 Hrs.) Clarification Start Date Clarification End Date Bids Submission Start Date (Online) Bids Submission End Date (Online) Technical Bid Opening Date 22 nd February 2016 (0900 Hrs.) 23 rd February 2016 (1500 Hrs.) 23 rd February 2016 (1600 Hrs.) 28 th February 2016 (1700 Hrs.) 1st March, 2016 (1100 Hrs.) The Tender document along with the schedule can also be downloaded from the website: The bid shall be submitted online only at Central Public Procurement Portal Website: Manual bids shall not be accepted.

2 REQUEST FOR PROPOSAL FOR REDESIGNING, REDEVELOPING, CONTENT MANAGEMENT and HOSTING WEBSITE FOR INVESTMENT & TECHNOLOGY PROMOTION (ITP) DIVISION OF THE MINISTRY OF EXTERNAL AFFAIRS SECTION 1 Investment & Technology Promotion (ITP) Division, the economic arm of the Ministry of External Affairs, requests for proposals from companies interested in redesigning and redeveloping the website of the Division - ITP Division seeks a firm with exceptional experience in website development and which could reposition the website as the one-stop source for foreign enterprises etc., in understanding the Indian economy, or interested in doing business in India. The website developer must also be a content provider and ensure that the website becomes an attractive and accurate source of information relating to the Indian economy (covering sectors, and States); policies and regulations etc. The website must also project Brand India in a manner that resonates with the global community (government, businesses, scholars and the youth); and presents content which is lucid, informative and attractive. The website should also be a source of information for Indian businesses seeking to do business overseas. What does ITP do? Placed below is the scope of the work undertaken by ITP. ITP Division promotes and facilitates foreign investment flows (FDI, FII, technology transfer and management) into the country in coordination with Missions/Posts, Territorial Divisions, and other Ministries. Be the first port of call for foreign Investors visiting India. Closely work with the Department of Industrial Policy and Promotion, respective State Governments, and agencies such as Invest India in arranging meetings for foreign investors with relevant Central Ministries / departments, State governments, business chambers etc. Formulate strategies and programmes for Missions / Posts for carrying out investment promotion activities abroad. The Division will actively sponsor and participate in overseas economic forums / exhibitions, which are aimed at promoting investments into India. Collect feedback from Missions / Posts on foreign investor s perceptions of the business and investment climate in India and share the findings with the nodal Central Ministry or State government for necessary follow up action. Monitor investments in sectors such as civil aviation, energy, transport, ports, highways, telecommunications, electronics, software, auto, tourism, food processing and other flagship projects. Liaise with UNIDO Investment Promotion Programme, the World Association of Investment Promotion Agencies; and other investment networking agencies.

3 Work with Territorial Divisions on all bilateral economic-related issues, participate in relevant bilateral meetings, and undertake necessary follow up work. Organize region-specific business outreach activities in association with the Territorial Divisions in India and Missions / Posts abroad. Work with all economic ministries to gain clarity on policy proposals, flagship programs, and prepare presentations for circulation among Missions/Posts. Work with leading management institutions and consultancy firms to bring out case studies / write-ups / publications on doing business in India. Assist Indian Missions/Posts abroad for organizing business events, undertaking advocacy-related activities, hiring of consultants, preparation of market surveys, promotion of filmmaking in India, organizing tourism roadshows; promotion of Yoga and traditional Indian medicine including Ayurveda, Siddha and Unani systems. Provide knowledge support for Missions / Posts through ITPs website Liaise with State Governments to ensure adequate and timely dissemination of information on incoming business/investment delegations. Actively work with the State Resident Commissioners in Delhi, respective State Industrial Development Corporations, and other related agencies and departments in the States to service foreign business/investment delegations. Assist State governments in preparing for road shows abroad; participation in trade / investment exhibitions and economic forums abroad. Liaise with apex / regional industry chambers / associations, both in India and abroad, on matters relating to business promotion. Organize seminars and business events along with apex/regional industry chambers / associations not only abroad, but also in various cities of India. Work with Indian enterprises Public, Private and MSMEs to promote their interests overseas by coordinating with Indian Missions/Posts to help identify opportunities for mergers and acquisitions, sourcing of raw materials, arranging of meetings and networking events, participation in conferences etc. Work with international agencies and institutions such as the World Bank, ADB etc., to understand international best practices of doing business and benchmarking the same against practices in India. Coordinate with the Ministry of Civil Aviation on all matters relating to civil aviation and air services agreements (ASAs) with foreign countries/airlines. Working with Foreign Embassies / High Commissions in India in organizing business events, facilitating local visits, arranging meetings with relevant departments at the Centre and the Sates; understanding bottlenecks faced by foreign enterprises in doing business in India and working with relevant stakeholders to resolve the issues. Working with foreign and India-based media houses and carry out media campaigns on India brand positioning. Vision: ITP Division s website aims to be a one-stop source of all information relating to the Indian economy and the business environment in India and also provide information on business opportunities for Indian companies overseas. Target demographic: Foreign businesses / Business Chambers which are looking at India for doing business, wanting to understand the business landscape, wanting to

4 understand the procedures for setting up office in India, seeking to know about the business climate in the States, understand the FDI regulations etc. Objective of the RFP: Deliverable: Develop a highly beneficial, cost-effective, up-to-date, easy-to-use, interactive, and technically sound website that will remain viable for a minimum of five years. Content: The bidder must come up with content (as specified) for the website. Where information or content is to be provided by ITP Division, the same would be provided. Look of the Website: The website must be visually appealing and contemporary in its design and presentation with an attractive mix of photos, videos, graphics and text. Since the contract will be for a period of 5 years, the bidder must ensure that the look of the website is completely changed at the end of each year to ensure freshness of the website. Each year, the look of the website will be finalized and approved by ITP Division. Ease of Use: The website must provide consistent orientation and navigational aids, such as hierarchical menus that tell users how deep they are into a topic or subtopic as well as a homepage link or icon on each page in the same position. Allow for interactivity: Include response, surveys, feedback, online forms, and access to various calendar of events. The designer must incorporate the ability for users to complete interactive online forms for such tasks as membership, feedback, requests etc. Form Printing: A number of static forms will be available for printing. Website must have links or embedded plug-ins for opening and viewing these documents. Content Management System (CMS): The website must be built on a content management system that allows for all areas of the site (webpages, images, blogs, forms, etc.) to be easily updated. Responsive Design: The website must be responsive, so that it seamlessly adjust to fit desktops, laptops, tablets and smartphones. Search Engine Optimization (SEO): The CMS must include the ability to alter title tags, meta descriptions, alt tags, and headers. The site must be built to be easily crawled by search engines. Social Media Integration: The site should include the ability for web content to be shared to social media networks. The organization s social media networks must be linked to the website to allow for easy follows. Contact Forms: The website must include contact forms. When a visitor fills out the form, the message must be sent to the correct staff member. News and/or Blog: The website must include a robust, built-in news/blog platform. This must enable users to create, edit and publish news articles and/or blogs to the website. Hosting: The Bidder must also have the ability to provide secure hosting services. Marketing: The website company must provide marketing capabilities that are seamless with the website and have the ability to integrate with current marketing software. The website company must provide one template that is consistent with website design. Website Analytics: Analytics tracking must be integrated on the site to allow for website visitor tracking, page tracking, etc.

5 Technical requirements: The website must be built using HTML and CSS. The website must compliant with Mac and PC, as well as with the latest two versions of Internet Explorer, Mozilla Firefox, Chrome and Safari. Additional functionalities: The website developer must also cater for the following in the proposal: Calendar of Events For displaying information relating to Exhibitions. Online Event Registration facility.

6 SECTION 2 SUGGESTED CONTENT / SCOPE OF THE WEBSITE The following are some of the suggestions (but not limited to) for inclusion in the website. The bidder for the project needs to come up with ideas for content that is more comprehensive. A. Home page: ITP website must be a window to India for the foreign investor. The website must present and project India as a preferred business destination. The portal portrays India's trade and investment potential. The home page contains the following sections. 1. What s New? : This section captures new policy updates relating to Trade. Investment, Infrastructure, Services, and various sectors of the Indian Economy in the form of a ticker. Along with the written content there should be adequate representation by adding pictures and videos as desired by the ITP Division. There will be another side window about prominent investments and events that will be displayed State wise. Successful case studies should always be prominently displayed at the website. 2. Daily Business News: This section covers National and International Media Reports on India Speeches and Statements made by the Prime Minister, President and Union Ministers at various National and International Forums relating to Economy. Business, Trade and Investment. 3. Business Events: Sector wise scroll down of events and Web links to trade promotion events organized by: a. Apex Chambers b. India Trade Promotion Organization (ITPO) c. Others 4. Latest Economic Trends 5. Publications: Studies and surveys segment includes surveys done by various Industry chambers and consulting agencies. 6. FAQs covering wide range of topics relating to Indian economy, trade & investments. II. Links from the Home Page B. Why India: This Section will give details of the recent changes and trends in the Indian economy. It will also give: Overview and advantages of India Sectoral opportunities and Success stories The numerous ratings of India in Ease of Doing Business C. Know India: This section will give a general, economic, political and demographic

7 profile of India and information on Indian States and Union Territories D. Economy: This section will cover the following: i. Economic snapshot covering a. Latest statistical data b. Various economic indicators c. Agriculture sector d. Capital market e. Banking sector f. Infrastructure sector g. Latest monthly data from Finance Ministry ii. Latest figures of major economic indicators iii. Monthly economic outlook covering current state of Indian economy iv. Detailed description of agriculture and various key sectors giving information about the current status and future opportunities. v. Success stories highlighting investment projects that have been able to achieve competitive profitability. E. Investment i. An overview of foreign investment in India and Indian investments abroad ii. Potential for investment in India iii. Investment policy & procedures, FDI policy, industrial policy etc iv. Policies & incentives state wise & section wise v. Investment routes vi. Facilities for NRIs and PlOs: This section gives an account of the Facilities available to NRIs/PlOs with regard to Maintenance of Bank accounts in India, Investment in shares and securities and Immovable properties and the investment Policy and Taxation for Non Resident Indians are elaborated. vii. Taxation System in India: This section familiarizes an investor to the Indian Taxation System, Tax incentives and Tax liabilities. It also covers sections on Direct and Indirect Taxes, with useful guidelines on filing returns. viii. Investment Related Acts/Legislations: This section deals with the acts and legislations government Investment. ix. Intellectual Property Rights x. Tenders in India xi. Funding Options: This section gives a broad description about different funding facilities provided by different banks such as Term Loans, cash credit, overdraft facilitates and non-fund based bank facilities with links to the relevant institutions. xii. Investment Related Web links: This section deals with links to Organizations/ structures that would facilitate in establishing one s business in India, and in the approval of the investment process. This section provides investment related weblinks to the Department of Industrial Policy & Promotion, the Nodal Agency for investment in India, the Department of Disinvestment and the Reserve Bank of India. xiii. Guidelines for entering Indian Markets through the various States of the country: a. Registration b. Land Acquisition c. Labour Registrations

8 d. Etc. F. Industry & Services: Mechanisms to promote the sectors and to include past trends and recent success stories. In the section with information on various sectors there should be videos highlighting the edge India has in those sectors. The industries should also include a segment on emerging businesses Industrial Sector: Should cover topics such as, but not limited to Auto Industry, Biotechnology, Cement, Drugs and Pharmaceuticals, Fertilizers, Food Processing, Gems and Jewellery, Heavy Industry, Mines, Oil and Gas, Real Estate, Steel, Textiles and others. Service Sector: Should cover topics such as, but not limited to Financial sector, Information Technology (covering KPO, BPO etc.), Media and Entertainment, Retailing (E-commerce etc.), Tourism, Health, etc. Infrastructure Sector: Should cover topics such as, but not limited to Civil Aviation, Education, Ports, Railways, Power, and Renewable energy, Oil & Natural Gas, Roads and Highways, Special Economic Zones, Telecommunications etc. Useful Web links: DIPP Ministry of Small Scale Industries Industrial Development Bank of India Links to other economic ministries G. Trade Section i. Foreign Trade Trends ii. Foreign Trade Policy: This section comprises the complete text and a summarized form of India's foreign trade policy. iii. Foreign Trade Procedures iv. Regional & bilateral commercial relations v. Lines of Credit: This section gives an introduction to the Lines of Credit (LOC), its function, and an account of the lines of credit (LOC) offered to various countries such as Africa. Asia, the CIS region, Europe, and Latin America & Caribbean countries. etc by the EXIM Bank of India, and Government-Government lines of credit from India along with the terms of credit. vi. Project Exports vii. India and the WTO viii. FTA ix. Bilateral Investment Protection Agreements (BIPA) x. Double Taxation Avoidance Agreement. xi. Customs Manual: This section examines the customs procedures and clearances relating to import of goods. xii. Exporters/Importers Directory, Web links of Trade Directories of Importers and Exporters relating to trade and sectors.

9 xiii. Trade Related useful Web links: Web links relating to Organisations/structures that would facilitate in establishing one's business in India, and in the approval of the investment process. This section provides investment related web-links to the Department of Commerce, Government of India, Director General of Foreign Trade (DGFT). H. India Visitors Guide Entry into India: Should cover topics such as, but not limited to the following: Visa Immigration PIO Card Health Formalities Banking Formalities. Travel Guide: Should cover topics such as, but not limited to the following: Indian culture and history Airports of Entry Currency Declaration, Customs and Baggage Rules Domestic Airlines operating in India International Airlines in India Indian Railways Travel Maps Inter-State Travel Travel Agents Hotels Food I. Online / E-publications: Weekly News Bulletins on Trade and Investment to be sent to over 192 Indian Mission & Posts abroad. Quarterly Economic Report on the Indian economy. This report will cover developments in various sectors of the Indian economy including trends, consumer markets, banking, capital markets, industry and FM. The resource section should include all publications, factsheets, brochures, articles, power-point presentations and videos. These should be uploaded on the website after confirming with the ITP Division. J. The section on Setting up Operations in India should include the following features: 1. Guidelines for entering the Indian market 2. Information about the steps required for due registration of any new business 3. Overall and State specific locations that provide a variety of incentives including details of Industrial parks and SEZs and others. 4. Labor specific details and recruitment of staffs 5. Taxation rules concerning foreign investors. H. Information on States: This section must have detailed information on the States covering the following:

10 Introduction to the state Resources Industries Industrial and Investment Policy Tourism Contacts I. Photo Gallery J. Information on Business Opportunities Overseas to be prepared in consultation with ITP Division of the MEA K. Information on Countries to be prepared in consultation with ITP Division of the MEA. H. Other information / sections, that will be have to be created / updated as and when required.

11 SECTION 3 TECHNICAL AND FINANCIAL INFORMATION 1. Online bids are invited for Redesigning, Redeveloping, Content Management and Hosting Website ( for Investment & Technology Promotion (ITP) Division of The Ministry Of External Affairs. 2. The two bid system (Technical and Financial) shall be followed for this tender. 3. Eligibility Criterion Bidder should qualify the following eligibility conditions: 3.1 The firm shall be a legal entity as per the GOI rules/regulations and laws of the land. 3.2 The firm shall have a minimum of three (3) years experience in content generation, design, development & providing maintenance and management services of websites/portals/ web applications. 3.3 The firm should have executed at-least three website projects in the last 3 years, of which at least one should have been for a Central Government / State Government / PSU or a Private Com pany with a turnover of Rs. 100 crores. 3.4 The firm must have service tax registration, PAN, TIN, Service Tax reg. No. and should be in come tax assesse. 3.5 The firm should have office in Delhi NCR. 3.6 The firm should have turnover of at least 2.5 crores during each of the last three years. 3.7 The firm should have a team of at least 3 editorial staff and 10 content generating, technical and design team. 3.8 The firm should have executed at least one order with a value of Rs. 15 lakh or more in the past 3 years. 3.9 The firm should not have been blacklisted by any Government organization/ Dept. 4. Submission of Online Bids 4.1 The bid shall be submitted online only at Central Public Procurement Portal Website: Manual bids will not be accepted under any circumstances. 4.2 The online bids (complete in all respect) must be uploaded online in Two Covers (Technical and Financial bids) as explained below:-

12 Cover 1 (Technical Bid) Si. No. Document 1. Name of the Bidder Address Contact Person Designation Address Telephone number and website. 2. EMD Fee of INR 25,000 (Rupees Twenty Five Thousand only) (scanned copy and Bank Details (certified copy) 3. Enclosure of Supporting Documents i. Registration or Incorporation Certificate and Compliance statement that bidder agrees to all terms and conditions of this tender document ii. Service tax registration certificate iii. Income Tax PAN Number and Income Tax return for last three financial year; and VAT / Sales Tax registration certificates along with TIN No. iv. Purchase/Work orders of at least 3 website projects in the last 3 years. v. Detailed project profiles for at-least three website projects in the last 3 years, of which at least one should have been for a Central Government / State Government / PSU or a Private Company with a turnover of Rs. 100 crores vi. Letter from at least three customers in the last 3 years regarding Satisfactory Performance of the bidder for providing services for website creation, design, content, hosting and maintenance. 4. Undertaking that the bidder has not been blacklisted by any Departments / Ministries / Organisations of the Govt. of India / State Govt 5. Your Technical Proposal for effective fulfillment of Scope of Work and Technical Specifications mentioned in Section-2 and ability to meet the overall objectives and deliverables of the website as mentioned in Section-1 File Type Cover 2 - (Financial Bid) (to be submitted in BOQ format online) Si. No. Document File Type 1. Financial bid as per Annexure II of this tender document.xls

13 5. Tenderer/Bidders are advised to follow the instructions provided in the Instruction to Tenderer specified at Annexure-III of this Tender document for e-submission of the bids online through Central Public Procurement Portal Website: before proceeding with the tender; 6. All documents as per tender requirement shall be uploaded online through Central Public Procurement Portal Website: and further no documents will be accepted offline. 7. Bidders not submitting any of the required documents online will be summarily rejected; 8. Both technical and financial bid are to be submitted concurrently duly digitally signed on the Central Public Procurement Portal; 9. The bidders shall have a valid digital signature certificate for participation in the online tender. The cost of digital signatures, if any, will be borne by respective tenderer; 10. Prospective bidders are accordingly advised to go through instructions provided at Central Public Procurement Portal; 11. The original hard copy of Earnest Money Deposit (EMD) of Rs. 25,000/-(Rs. Twenty Five Thousand) in the form of Demand Draft / Pay Order in favour of Pay & Accounts Officer, Ministry of External Affairs is also required to be submitted in a sealed envelope superscribed Redesigning, Redeveloping, Content Management and Hosting Website ( for Investment & Technology Promotion (ITP) Division of The Ministry Of External Affairs., on or before the closing date and time of e- submission of online bids to Section Officer ITP, room No. : 2121, B-Wing, Jawaharlal Nehru Bhawan, 23-D Janpath, New Delhi , failing which the bids will not be considered. ITP Division, MEA shall not be liable for any cost incurred by the respondents in preparing responses to this tender or negotiations associated with award of a contract. Deadline for Applications: Any application received after the due date and time for submission for the same, i.e., 28th February 2016, 5:00 PM, shall not be accepted. Applications received after the due date shall be summarily rejected and returned unopened. Clarification of Tender Document Prospective Bidders requiring any clarification on the tender documents may notify the ITP Division, MEA in writing/ / fax. ITP Division will respond in writing by fax/ to any request for clarification of the Tender Documents as mentioned in the schedule for the submission of bids prescribed by the ITP Division, MEA. Written copies of the ITP Division, MEA response (including an explanation of the query but without identifying the source of inquiry) will be sent to all prospective Bidders, which have received the Tender Documents.

14 SECTION - 4 Amendment of Tender Document At any time prior to the deadline for submission of bids, the ITP Division may, for any reason, whether at its own initiative or in response to a clarification requested by a prospective firm, modify the Tender Document by amendment. The amendment will be notified on the website and in writing by fax or to all prospective firms who notified ITP Division and will be binding on them. The deadline for submission of bids may also be extended at the discretion. Evaluation Criteria 1. Evaluation of Technical Bid The applicants will be asked to present the proposed solution framework to execute the project for the ITP website on the basis their understanding of the Request for Proposal (RFP) document. The presentation will be followed by a minute discussion. The technical bid will be evaluated out of 100 points on the basis of 3 criteria: 2. Understanding and Compliance with requirements and scalability (maximum 40 points) The proposal should address each work area in sufficient detail to demonstrate a clear understanding of the statement of objectives / work, including operations and maintenance. The bidder should provide evidence of sufficient planning to show that work will be accomplished as required and on schedule, utilizing all available resources. Specifically, the proposal from the bidder will be evaluated on whether it addresses each requirement and goal set forth in the scope of work in the RFP document. 3. Preparation of Content & Designs for website and newsletter templates (maximum 40 points): The design templates presented by the bidder POC should demonstrate compliance with all the mandatory requirements mentioned in the RFP and also demonstrate extra capabilities. During the POC presentation, 1 IT/ Web design expert and a member of editorial staff from the firm should be present to answer technical/ content related queries and to demonstrate the capabilities of the firm to deliver the assignment. 4. Experience and Ease of Management (maximum 20 points): The firm will be expected to provide details their past experience in specific contracts of this nature/ type/ complexity. Bidders must also provide samples of the websites they have designed and currently maintaining. Bidder must also present testimonials from previous or existing clients. They will be asked to furnish details of key personnel, both supervisory and technical. Resumes of editorial and technical team (including photographs) must include education, experience, background, accomplishments, and other pertinent information. 5. Evaluation of Financial Bids: The Financial Bids of the technically qualified bidders will be evaluated as per the evaluation criteria mentioned below: The bidder with lowest financial bid (L1) will be awarded 100% score.

15 The Financial Scores for other than L1 Bidders will be evaluated using the following formula: Financial Score of a Bidder = {(Financial Bid of L1 / Financial Bid of the Bidder) X 100} % (adjusted to 2 decimals) Errors & Rectification Arithmetical errors will be rectified on the following basis:- If there is discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail. Joint Evaluation of Technical & Financial Bids The following is the procedure for evaluation as applicable to technically qualified bids: The technical and financial scores secured by each bidder will be added with weight of 70:30 respectively and a Composite Bid Score arrived at, using the formula: CS = S (T) * S (F) * 0.3 Where CS is Cumulative Score; T = Technical bid Score; and F = Financial bid Score The combined highest scorer will be the successful bidder and be eligible to become the service provider. Earnest Money Deposit (EMD) EMD of Rs. 25,000/- should be given by way of demand draft / pay order/ bankers cheque of a Nationalized Bank or Scheduled Bank drawn in favour of Pay & Accounts Officer, Ministry of External Affairs. Tenders submitted without EMD will not be considered. The EMD of unsuccessful firms will be released after the award of the tender. The EMD of successful firms will be released one year after successful implementation of the website redesign and development project. The EMD will be forfeited to the MEA, ITP Accounts if the bidder withdraws the tender or fails to execute the work undertaken. Conditions: Once the contract is awarded, two reviews of the functioning / performance of the website will be conducted. The first review will be held at the end of the 2 year and the 2 nd review at the end of the 4 th year of the contract.

16 The purpose of the review is to determine as to whether the website had achieved / met its stated objectives. If after the first or the second review, the view of ITP Division is that the website was not up to mark, then the contract will be automatically terminated. Performance Bank Guarantee (PBG):- (a) Successful Tenderer/suppliers will be required to submit a performance bank guarantee of 5% of the total value, at the time of delivery of goods; (b) Bank guarantee shall be made in favour of Pay & Accounts Officer, Ministry of External Affairs, New Delhi; (c) Bank guarantee shall be valid up to four months at the time of delivery of goods. (d) If successful Tenderer(s) fails to furnish the required bank guarantee within the specified period, EMD will be forfeited and the bidder will be barred from participating in future tenders of the Ministry. Penalty Clause: In case of delay in executing services on the part of bidder, 1/2 % per week of the total contract value will be deducted from the bidders bill subject to a maximum of 10% of the total value of the contract without prejudice to other terms & conditions of the order. Force Majeure:- If, at any time, during the continuance of this contract, the performance in whole or in part by either party of any obligation under this contract in pre -vented or delayed by reasons of any war of hostility, acts of the public enemy, civil commotion, sabotage, fires, floods, explosions, epidemics, quarantine restrictions, strikes, lockouts or act of God (hereinafter referred to as events) provided notice of happenings of any such eventuality is given by either party to other within 21 days from the date of occurrence thereof, neither party shall due to such event be entitled to terminate this contract nor shall either party have any claim for damages against other in respect of such non - performance or delay in performance, and deliveries under the contract shall be resumed as soon as practicable after such an event come to an end or cease to exist, and the decision of the purchaser as to whether the deliveries have been so resumed or not shall be final and conclusive. Further that if the performance in whole or part any obligation under this contract is prevented or delayed by reasons of any such event for a period exceeding 60 days, party may, at its option, terminate the contract. Settlement of Disputes and Arbitration:- (a) All disputes, differences and questions arising out of or in any way touching or concerning this agreement or subject matter thereof or the representative rights, duties or liability of the parties shall be referred to the sole arbitration of the Foreign Secretary, MEA or any person nominated by her/ him. (b) The arbitration shall be in accordance with the Arbitration and Conciliation Act,

17 1996. The arbitrator shall be entitled to extend the time of arbitration pro ceedings with the consent of the parties. (c) No part of the agreement shall be suspended on the ground of pending arbitration proceedings. (d) The decision of the sole arbitrator shall be final and binding on the parties. Governing Laws and Disputes:- This shall be construed and governed by the Laws of India and the parties hereby submit to the exclusive jurisdiction of the Delhi Courts of Law;

18 ANNEXURE: I Cover 1 (Technical Bid) (Following documents to be uploaded online in format) Si. No. Document File Type 1. Name of the Bidder Address Contact Person Designation Address Telephone number and website. 2. EMD Fee of INR 25,000 (Rupees Twenty Five Thousand only) 3. Enclosure of Supporting Documents i. Registration or Incorporation Certificate and Compliance statement that bidder agrees to all terms and conditions of this tender document ii. Service tax registration certificate iii. Income Tax PAN Number and Income Tax return for last three financial year; and VAT / Sales Tax registration certificates along with TIN No. iv. Purchase/Work orders of at least 3 website projects in the last 3 years. v. Detailed project profiles for at-least three website projects in the last 3 years, of which at least one should have been for a Central Government / State Government / PSU or a Private Company with a turnover of Rs. 100 crores vi. Letter from at least three customers in the last 3 years regarding Satisfactory Performance of the bidder for providing services for website creation, design, content, hosting and maintenance. 4. Undertaking that the bidder has not been blacklisted by any Departments / Ministries / Organisations of the Govt. of India / State Govt 5. Your Technical Proposal for effective fulfillment of Scope of Work and Technical Specifications mentioned in Section-2 and ability to meet the overall objectives and deliverables of the website as mentioned in Section-1

19 ANNEXURE: II THE FINANCIAL BID Name of Work: Contract for redesigning, redeveloping, content management and hosting of official website of ITP Division, Ministry of External Affairs, Government of India. FINANCIAL BIDS ARE TO BE SUBMITTED ONLINE

20 Annexure III Instruction to bidders: Instructions for Online Bid Submission: The bidders are required to submit soft copies of their bids electronically on the CPP Portal, using valid Digital Signature Certificates. The instructions given below are meant to assist the bidders in registering on the CPP Portal, prepare their bids in accordance with the requirements and submitting their bids online on the CPP Portal. More information useful for submitting online bids on the CPP Portal may be obtained at: REGISTRATION: 1. Bidders are required to enroll on the e-procurement module of the Central Public Procurement Portal (URL: by clicking on the link Online bidder Enrollment on the CPP Portal which is free of charge. 2. As part of the enrolment process, the bidders will be required to choose a unique username and assign a password for their accounts. 3. Bidders are advised to register their valid address and mobile numbers as part of the registration process. These would be used for any communication from the CPP Portal. 4. Upon enrolment, the bidders will be required to register their valid Digital Signature Certificate (Class II or Class III Certificates with signing key usage) issued by any Certifying Authority recognized by CCA India (e.g. Sify / TCS / ncode / emudhra etc.), with their profile. 5. Only one valid DSC should be registered by a bidder. Please note that the bidders are responsible to ensure that they do not lend their DSC s to others which may lead to misuse. 6. Bidder then logs in to the site through the secured log-in by entering their user ID / password and the password of the DSC / e-token. SEARCHING FOR TENDER DOCUMENTS 1. There are various search options built in the CPP Portal, to facilitate bidders to search active tenders by several parameters. These parameters could include Tender ID, Organization Name, Location, Date, Value, etc. There is also an option of advanced search for tenders, wherein the bidders may combine a number of search parameters such as Organization Name, Form of Contract, Location, Date, Other keywords etc. to search for a tender

21 published on the CPP Portal. 2. Once the bidders have selected the tenders they are interested in, they may download the required documents / tender schedules. These tenders can be moved to the respective My Tenders folder. This would enable the CPP Portal to intimate the bidders through SMS / in case there is any corrigendum issued to the tender document. 3. The bidder should make a note of the unique Tender ID assigned to each tender, in case they want to obtain any clarification / help from the Helpdesk. PREPARATION OF BIDS 1. Bidder should take into account any corrigendum published on the tender document before submitting their bids. 2. Please go through the tender advertisement and the tender document carefully to understand the documents required to be submitted as part of the bid. Please note the number of covers in which the bid documents have to be submitted, the number of documents - including the names and content of each of the document that need to be submitted. Any deviations from these may lead to rejection of the bid. 3. Bidder, in advance, should get ready the bid documents to be submitted as indicated in the tender document / schedule and generally, they can be in PDF / XLS / RAR /DWF/JPG formats. Bid documents may be scanned with 100 dpi with black and white option which helps in reducing size of the scanned document. 4. To avoid the time and effort required in uploading the same set of standard documents which are required to be submitted as a part of every bid, a provision of uploading such standard documents (e.g. PAN card copy, annual reports, auditor certificates etc.) has been provided to the bidders. Bidders can use My Space or Other Important Documents area available to them to upload such documents. These documents may be directly submitted from the My Space area while submitting a bid, and need not be uploaded again and again. This will lead to a reduction in the time required for bid submission process. SUBMISSION OF BIDS 1. Bidder should log into the site well in advance for bid submission so that they can upload the bid in time i.e. on or before the bid submission time. Bidder will be responsible for any delay due to other issues. 2. The bidder has to digitally sign and upload the required bid documents one by one as indicated in the tender document. 3. Bidder has to select the payment option as offline to pay the tender fee / EMD

22 as applicable and enter details of the instrument. 4. Bidder should prepare the EMD as per the instructions specified in the tender document. The original should be posted/couriered/given in person to the concerned official, latest by the last date of bid submission or as specified in the tender documents. The details of the DD/any other accepted instrument, physically sent, should tally with the details available in the scanned copy and the data entered during bid submission time. Otherwise the uploaded bid will be rejected. 5. Bidders are requested to note that they should necessarily submit their financial bids in the format provided and no other format is acceptable. If the price bid has been given as a standard BoQ format with the tender document, then the same is to be downloaded and to be filled by all the bidders. Bidders are required to download the BoQ file, open it and complete the white coloured (unprotected) cells with their respective financial quotes and other details (such as name of the bidder). No other cells should be changed. Once the details have been completed, the bidder should save it and submit it online, without changing the filename. If the BoQ file is found to be modified by the bidder, the bid will be rejected. 6. The server time (which is displayed on the bidders dashboard) will be considered as the standard time for referencing the deadlines for submission of the bids by the bidders, opening of bids etc. The bidders should follow this time during bid submission. 7. All the documents being submitted by the bidders would be encrypted using PKI encryption techniques to ensure the secrecy of the data. The data entered cannot be viewed by unauthorized persons until the time of bid opening. The confidentiality of the bids is maintained using the secured Socket Layer 128 bit encryption technology. Data storage encryption of sensitive fields is done. Any bid document that is uploaded to the server is subjected to symmetric encryption using a system generated symmetric key. Further this key is subjected to asymmetric encryption using buyers/bid openers public keys. Overall, the uploaded tender documents become readable only after the tender opening by the authorized bid openers. 8. The uploaded tender documents become readable only after the tender opening by the authorized bid openers. 9 Upon the successful and timely submission of bids (ie after Clicking Freeze Bid Submission in the portal), the portal will give a successful bid submission message & a bid summary will be displayed with the bid no. and the date & time of submission of the bid with all other relevant details. 10. The bid summary has to be printed and kept as an acknowledgment of the submission of the bid. This acknowledgment may be used as an entry pass for any bid

23 opening meetings. ASSISTANCE TO BIDDERS 1. Any queries relating to the tender document and the terms and conditions contained therein should be addressed to the Tender Inviting Authority for a tender or the relevant contact person indicated in the tender. 2. Any queries relating to the process of online bid submission or queries relating to CPP Portal in general may be directed to the 24x7 CPP Portal Helpdesk. The contact number for the helpdesk is Foreign bidder can get help at ,