Case 3 Student C, 21 yrs, female, has been tutored by you since September. She is known as a happy, lively, and outgoing person, but begins to withdra

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1 Case 1 Student A, 23 yrs, male, after two months of studying in Finland injures his knee while playing baseball and is rushed to the hospital by ambulance. You are informed of the incident by phone. You also find out that the knee will have to be operated on. It turns out that A does not have valid insurance. How do you proceed? Case 2 Student B, 33 yrs, male, arrives in Finland in January. The student has nothing to wear except summer clothes. You meet him as he arrives at the airport. What do you do?

2 Case 3 Student C, 21 yrs, female, has been tutored by you since September. She is known as a happy, lively, and outgoing person, but begins to withdraw into herself around November and does not even come to the university anymore. Communication decreases and finally stops completely by the beginning of December. You hear from the other exchange students from the same country that C is depressed and does not interact with anyone else except others of the same nationality. How do you begin to address the issue? Case 4 Student D has shown some signs of being attracted to you during the fall and has recently expressed feelings for you. After learning the Finnish drinking habits, D calls you all the time, especially at night. You are beginning to find D s behavior uncomfortable. How do you proceed?

3 Case 5 Two of the students that you are tutoring call you in distress to let you know that they have driven a minibus off an icy road into the woods 30 km from the nearest town. One of them has injured his hand and is in pain. The other student has a sore neck and a few other passengers have bruises on their bodies. The accident has just occurred. The students are calling you from a cell phone to request your help and advice, and ask you to inform their parents. How do you proceed? Case 6 Student E, 19 yrs, has told you that they will be arriving on a plane to Oulu at 9.40 pm. However, you miraculously receive an urgent message from E s mother on the day of the arrival stating that E has missed the plane. She does not inform you of E s new arrival time. Finally, E calls you, crying, from Helsinki at 10 pm and asks you to come to the airport in Oulu at 3 am at night. There is no way that E can go into the apartment at the student housing at that time, so it looks like E will have to spend the night outdoors. How do you handle this situation?

4 Case 7 Student F, 22 yrs, male, has been seen in the toilet of a local student restaurant smoking marijuana and offering it to other students as well. You hear about this from other students who are your friends. What do you do? Case 8 Student G has been experiencing problems for some time with a Finnish person living in the same apartment and complains to you. You hear that the Finnish person holds parties in the apartment on weeknights every week. The person does not clean up the mess and leads a disorganized and disorderly life. G has not dared to speak directly to the person about this, but is already quite distressed about the situation. How do you help G?

5 Case 9 Student H is a particularly difficult person to tutor. Nothing goes how H would like it to go. H complains about the high rent, the location of the apartment, the lack of an Internet connection in the apartment, the price of the student card, the cold weather, and the range of available courses, among other things. How can you try to help H? Case 10 A person you are tutoring sends you several messages before arriving to the city asking you to enroll on courses on their behalf and set up an Internet connection in their student apartment. After arriving in the city, the person calls you all the time and asks you to help with all kinds of things by e.g. acting as an interpreter. The person cannot find the right classroom at the university and is constantly lost. In addition, the person has repeatedly borrowed money from you when you have gone out together in the evenings. Where do you draw the line and how do you deal with the situation?

6 Case 11 Student I arrives in the city with her parents. Her apartment is in a student housing complex located in the outskirts of the city. Both she and her parents are highly displeased with this and they constantly ask you to give them rides from the apartment to the city, the university, and back again. Her parents call you on a daily basis. They request all kinds of favors and complain about the cold weather, poor transport connections, and the food. They are also concerned about how their daughter will cope in Finland by herself. Their daughter expects you to prepare a study plan for her and help her choose courses. She herself does not know what to choose and how to actually go about choosing courses. After her parents have gone back home, they still continue to call you. Where do you draw the line and how do you deal with the situation? Case 12 A person you are tutoring calls you and says that they have been feeling slightly ill for awhile. They are feeling tired and they have a fever and a sore throat. The person is worried about the courses that they are missing because they feel ill, but they also feel guilty, because they are not so ill that they have to stay in bed all day. How do you help the person?

7 Case 13 Student J, 23 yrs, has been placed in a student apartment with no Internet connection. He feels very upset about the situation, because it is difficult to stay in touch with his home and his parents hope that he would contact them more often. J seems like a smart young man and you decide to help him by setting up an Internet connection under your own name and marking him as the user of the contract. You agree that J will pay the bills. After a few months, it becomes apparent that J has not taken care of his responsibilities despite his promises. A repossession order will be issued if the bills are not paid immediately. How do you address the issue with J and deal with the situation? Case 14 Student K calls you by phone. K and a few other exchange students have rented a car and travelled around Finland. After returning home, they have received a letter from the Oulu Police Department. K tells you that they have been speeding and their car has been captured on a speed camera. Now K asks you to translate the letter over the phone and advise them on how to respond. How do you behave in this situation?

8 Case 15 Student L, whom you are tutoring, repeatedly refuses to go out with you in the evenings, although he/she has told you that he/she loves to go dancing. L has also seemed open and outgoing. You decide to bring the issue. L reveals that they feel distressed because of the excessive use of alcohol that is part of the Finnish student culture and they do not feel at home. How do you proceed? Case 16 You have contacted M, a person you are tutoring, before their arrival. You have found out that M has not found an apartment in Finland, although he/she has been instructed to do so. M tells you that the range of available student apartments does not meet he/she expectations. M has decided to find a cheaper and more suitable apartment after arriving in the city. M kindly requests you whether he/she could spend the first few nights at your place, before getting things in order. How do you respond to the situation?