Report by Executive Director of Financial Services. Contact: Lynn Brown Ext: COPORATE DEBT POLICY

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Report by Executive Director of Financial Services. Contact: Lynn Brown Ext: 73837 COPORATE DEBT POLICY"

Transcription

1 1 Glasgow City Council Executive Committee ITEM 4 24 th August 2007 Report by Executive Director of Financial Services Contact: Lynn Brown Ext: COPORATE DEBT POLICY Purpose of Report: The purpose of this report is to seek approval for the attached Corporate Debt Policy. This provides an update to the Policy previously approved by Policy and Resources Committee in January Recommendations: Elected Members are asked to approve the Corporate Debt Policy at Appendix A. Ward No(s): Citywide: x Local member(s) advised: Yes No x Consulted: Yes No x

2 Corporate Debt Policy 1. Introduction and Background 1.1 In January 2000 a report setting out the key principles of a Corporate Debt Policy was approved by Policy and Resources Committee. Since that time this policy has formed the over-arching principles adopted by the Council in collecting debt. The policy has recently been reviewed to take account of changes including the Debt Arrangement Scheme and the Council s Financial Inclusion Strategy and issues raised through discussions with the Council s Debt Strategy Officer, other local authorities and the money advice sector. 1.2 A proposed Corporate Debt Policy is attached at Appendix A. The policy is a statement of good practice and its aim is to: Help to minimise overall indebtedness to the Council; Emphasise the prevention of arrears and promote intervention at an early stage in the recovery cycle; Provide assistance to citizens with genuine financial difficulties and take firm action against those who can pay; Ensure a consistent treatment of arrears by debt management staff, money advice staff, the voluntary sector and Council appointed debt collection partners; Avoid making conflicting demands on citizens; Complement the Council s Financial Inclusion Strategy. 1.3 In conjunction with updating of the Corporate Debt Policy, written guidelines for staff on debt recovery and payment arrangements have also been developed and will be implemented in a number of areas in Financial Services but mainly in the department s Debt Management team. This team was established following the approval of the initial report in 2000 and are responsible for collecting all overdue Council debts. This includes Council Tax, Non-Domestic Rates, Commercial Rents, Housing Benefit Overpayments and overdue Parking Tickets. The team are supported by dedicated Legal Services solicitors for cases where legal action is necessary. 2. Service Implications 2.1 Financial Implications: None. 2.2 Legal Implications: None. 2.3 Staffing Implications: Appropriate training will be provided to staff to ensure the Debt Management service is delivered in line with the Corporate Debt Policy. 2.4 Service Plan Implications: This policy is consistent with the Service aim of improving Council Tax collection. 3. Recommendations 3.1 Elected Members are asked to note the contents of the report and approve the attached Corporate Debt Policy.

3 Appendix A 1. Corporate Debt Policy 1.1 Context Having a Corporate Debt Strategy has been identified as an essential element in the coherent management of debt and in supporting the success of the Debt Arrangement Scheme. This document highlights good practice as has been identified by consultation with a number of local authority and voluntary sector practitioners in both the areas of Money Advice and Debt Collection. 1.2 What is corporate debt? The Council is responsible for the provision of a wide range of services to the citizens of Glasgow. These services are paid for locally by citizens via payment of council tax and or other council charges. The Council also collects Housing Benefit overpayments. Corporate Debt is the gathering together of debt owed to the Council in all of these categories to ensure a joined up approach to collection of outstanding monies and recovery of arrears 1.3 Why have a corporate debt policy? The Council has a duty to all of its citizens to collect outstanding council tax and other Council charges including Housing Benefit overpayments as quickly and economically as possible. The Council's ability to deliver services which meet the needs of the citizens of Glasgow depends heavily on its success in collecting revenues. The Council also has a policy to promote financial inclusion and in doing so to recognise the problems of multiple indebtedness, poverty and deprivation, and the need to break the poverty trap cycle by helping citizens to meet their liabilities in a controlled and managed manner. 1.4 What are the objectives of a corporate debt policy? A Corporate Debt Policy will - help to minimise the overall indebtedness to the Council of council taxpayers and other council charge payers ensure that a strong emphasis is given to preventing arrears from arising and that intervention takes place as early as possible in the recovery cycle ensure that citizens with genuine financial difficulties are provided with the necessary assistance to break the cycle of debt while firm recovery action is taken against those who can pay

4 ensure consistent corporate treatment towards the recovery of arrears of council tax and other council charges including Housing Benefit overpayments by council staff, council funded voluntary organisations, and council appointed debt collection agents or sheriff officers ensure conflicting demands from within the Council are not placed upon citizens who have multiple debts complement the Financial Inclusion Strategy of the Council including providing support to Credit Unions, investigating ways of increasing the number of citizens with bank accounts and identifying and promoting alternative affordable credit options for low income groups 2.5 How will a corporate debt policy work? A Corporate Debt Policy will operate through: the development of common service standards and procedures which reflect the objectives of the policy. These will apply to all Council staff involved in the billing, collection and recovery of council tax and other council charges including Housing Benefit overpayments together with the provision of benefits and money advice, the development of Service Level Agreements with council funded voluntary organisations which provide debt counselling and money advice services, and to council appointed debt collection agents or sheriff officers responsible for recovery of arrears. the Council working with partner agencies to improve the services available to citizens experiencing financial hardship, the standardisation of payment arrangements covering all corporate debt owed to the Council. a coherent approach across Council Services to the use of the available remedies (sequestration, DAS etc.) 2.6 How will a corporate debt policy be implemented? The Corporate Debt Policy will be implemented by - The Council Investigating and implementing methods of raising financial awareness amongst citizens in an effort to avoid unmanageable debt Ensuring debt collection activity takes account of all debts owed to the Council by that citizen Providing training to collection staff and benefits and money advisers on the policy Deploying computer systems that facilitate joined-up management of debts

5 Processing all new applications for benefit or discount within target timeframes Ensuring benefit and other awards are accurate by getting it right first time Ensuring prompt and accurate issue of bills with robust reminder systems for missed payments Promoting and providing benefits and money advice through Social Work Services, Homeless Partnerships and the Revenues and Benefits Service. Independent advice is also available from the Glasgow Advice and Information Network (GAIN) Using collection methods which are appropriate to the debtors circumstances. Ideally voluntary payment arrangement but legal action including sequestration may be required where such an arrangement cannot be reached Referring citizens with Council debts to money advisers and suspending recovery action for a period to allow a suitable payment proposal to be made Using Money Advice Trusts (MAT) /British Bankers Association (BBA) trigger figures and OFT Debt Collection Practice when determining acceptable payment arrangements Prioritising payment to the current year's debts first thus minimising additional charges and penalties being added to the debt Accepting payment over 52 weeks, 12 months of the year. Accepting payment by a variety of methods including direct debit, standing order, payment by telephone and internet, at post offices and local "paypoint" locations Implementing appropriate performance systems to monitor adherence to the policy and its procedures The payer Making early contact with the Council, the voluntary sector, or council appointed debt collection agents or sheriff officers. Complying with any requests for information to complete Benefit Claim forms to allow assessment of their entitlement and return renewal application forms for benefits issued periodically by the Council. Complying with any requested for information to support applications for discounts, exemptions or other entitlements. Supplying information to secure and keep up with agreed payment arrangements. Informing the Council, the voluntary sector, or Council appointed debt collection agents or sheriff officers of any changes in their financial circumstances.

6 The Voluntary Sector Providing specialist advice under the terms of a referral protocol to citizens facing financial hardship. Providing payment proposals on behalf of citizens which meet criteria of the Council including the prioritisation of ongoing Council Tax liabilities

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY Appendix A FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY INTRODUCTION 1.1 This document details the Council s policies on the billing, collection and recovery of monies due to the

More information

CORPORATE DEBT POLICY

CORPORATE DEBT POLICY CORPORATE DEBT POLICY December 2008 Contents 1. Introduction 2. Background 3. Objectives 4. Code of Practice 5. Implementation and Monitoring 6. Review 1 Introduction Implementing a Corporate Debt Strategy

More information

Corporate Debt Policy

Corporate Debt Policy Corporate Debt Policy - 1 - Table of contents Section 1. Introduction 2. Key principles 3. Scope of the policy 4. Policy aims 5. Priority debtors 6. Contact with customers 7. Recovery action 8. Disputes

More information

Fair Debt. Policy. Why Have A Fair Debt Policy?

Fair Debt. Policy. Why Have A Fair Debt Policy? Fair Debt Policy A policy to assist customers who owe money to the council. Why Have A Fair Debt Policy? Wyre Borough Council is required to collect monies from both its residents (Council Tax) and businesses

More information

Newcastle City Council Corporate debt policy. December 2013

Newcastle City Council Corporate debt policy. December 2013 Newcastle City Council Corporate debt policy December 2013 1 This policy sets out our approach to collecting and recovering debt owed to us by businesses and residents. Introduction Newcastle City Council

More information

Shepway District Council Income and Debt Management Policy

Shepway District Council Income and Debt Management Policy Shepway District Council Income and Debt Management Policy Appendix 1 Introduction The council has a duty to ensure that all revenue due to the council is collected efficiently and effectively for the

More information

CORPORATE DEBT RECOVERY

CORPORATE DEBT RECOVERY KEY POLICY: FINANCE CORPORATE DEBT RECOVERY 1.0 Key Strategic Links This strategy links to all corporate objectives in that it seeks to be responsible with and accountable for public finances, which is

More information

DEBT RECOVERY POLICY

DEBT RECOVERY POLICY DEBT RECOVERY POLICY OBJECTIVE 1.1 The objective of the Debt Recovery Policy is: To ensure that money owed to the Comhairle is collected as soon as possible using efficient, effective and fair debt recovery

More information

South Lanarkshire Council Debt Recovery Policy

South Lanarkshire Council Debt Recovery Policy South Lanarkshire Council Debt Recovery Policy If you need this information in another language or format, please contact us to see how we can best meet your needs. Phone 0303 123 1015 or email equalities@southlanarkshire.gov.uk

More information

CORPORATE DEBT MANAGEMENT AND RECOVERY POLICY

CORPORATE DEBT MANAGEMENT AND RECOVERY POLICY CORPORATE DEBT MANAGEMENT AND RECOVERY POLICY www.chorley.gov.uk CONTENTS Page Introduction 3 Policy Aims 4 How these link to the Council s Corporate Priorities Debts Covered by this Policy 5 The Legal

More information

Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively

Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively Harrow Corporate Finance Income Streams most likely to require recovery action Sundry Debts Benefits Overpayments

More information

Draft Harrow Council Corporate Debt Recovery Policy. Collecting money responsibly, sensitively and effectively

Draft Harrow Council Corporate Debt Recovery Policy. Collecting money responsibly, sensitively and effectively 1 Draft Harrow Council Corporate Debt Recovery Policy Collecting money responsibly, sensitively and effectively Introduction Harrow Council levies rent and charges for a variety of services and is responsible

More information

COLLECTION AND RECOVERY POLICY

COLLECTION AND RECOVERY POLICY COLLECTION AND RECOVERY POLICY 2 Contents INTRODUCTION... 3 LINKS TO THE COUNCIL'S CORPORATE OBJECTIVES... 3 POLICY AIMS... 3 DEBTS COVERED BY THIS POLICY... 4 THE LEGAL FRAMEWORK FOR RECOVERY... 4 Local

More information

Agenda Page 7 Agenda Item 10. Debt Management Policy

Agenda Page 7 Agenda Item 10. Debt Management Policy Agenda Page 7 Agenda Item 10 Debt Management Policy Agenda Page 8 Agenda Item 10 DEBT MANAGEMENT POLICY 1. INTRODUCTION The council has a responsibility to collect the income due to it. This helps the

More information

North East Lincolnshire Council. Debt Management Strategy

North East Lincolnshire Council. Debt Management Strategy North East Lincolnshire Council Debt Management Strategy Section Title Page No 1. Introduction 2. General Principles 3. Principles common to all debts 4. Principles of Enforcement 5. Strategy specific

More information

Cheshire West & Chester Council

Cheshire West & Chester Council Cheshire West & Chester Council Debt recovery code of practice 1.0 Introduction 1.1 This code of practice underpins Cheshire West and Chester Council s corporate debt policy and sets out the approach adopted

More information

Finance, Resources, Audit and Governance Committee 27 September 2012

Finance, Resources, Audit and Governance Committee 27 September 2012 Agenda Item No 05 Report on the Sundry Debtors function, the current Corporate Debt position and the Corporate Debt Policy. Head of Finance The first section of this report provides an update to members

More information

Debt Management Strategy Cabinet Member for Resources and Performance

Debt Management Strategy Cabinet Member for Resources and Performance AGENDA ITEM: 10 Pages nos. 197-213 Meeting Cabinet Resources Committee Date 16 January 2012 Subject Report of Summary Officer Contributors Status (public or exempt) Wards affected Enclosures For decision

More information

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy YourPlace Property Management www.your-place.net Policy document Date Debt Recovery Policy Page 0 Part of the GHA family Name of Policy Responsible Officer Executive Finance Manager Date approved by YourPlace

More information

Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY

Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY Contents Paragraph Introduction 1-3 Policy Objectives 4-5 Policy Purpose 6-9 Governance 10 Delivering the Service to the Customer 11 13 Communicating

More information

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page Rochdale MBC Corporate Debt Management Policy Contents Page Page 1. Background and Objectives 1.1 What is a Corporate Debt Management Policy 1 1.2 Introduction 1 1.3 Objectives of the Policy 1 1.4 What

More information

NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011

NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011 NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011 Section 1 Corporate Debt Recovery Statement Section 2 Code of Practice for Collecting Debts Section 3 Guide to Repayment

More information

Tailor-made collection services you can trust 03

Tailor-made collection services you can trust 03 11 Phoenix Commercial Collections is one of the UK s leading providers of enforcement and debt recovery services. Our recovery solutions are professional, effective and fully supported by our proven systems,

More information

INCOME MANAGEMENT POLICY

INCOME MANAGEMENT POLICY INCOME MANAGEMENT POLICY 1. Principles 2. Aims 3. Methods * Arrears Prevention * Debt Recovery * Rent Accounting 4. Statutory and Regulatory Requirements 5. Performance Monitoring 6. Review 7. Date of

More information

EAST AYRSHIRE COUNCIL SOCIAL WORK COMMITTEE : 23 MAY 2002 ADDITIONAL FUNDING FOR DEBT ADVICE SERVICES

EAST AYRSHIRE COUNCIL SOCIAL WORK COMMITTEE : 23 MAY 2002 ADDITIONAL FUNDING FOR DEBT ADVICE SERVICES EAST AYRSHIRE COUNCIL SOCIAL WORK COMMITTEE : 23 MAY 2002 ADDITIONAL FUNDING FOR DEBT ADVICE SERVICES Report by Director of Educational and Social Services 1. PURPOSE OF REPORT 1.1 To inform elected members

More information

APPENDIX 1. LB Lambeth Income and Debt Recovery Strategy 2015/17

APPENDIX 1. LB Lambeth Income and Debt Recovery Strategy 2015/17 APPENDIX 1 LB Lambeth Income and Debt Recovery Strategy 2015/17 For Lambeth council, responsible financial management is critical to enabling the delivery of over 100 core services efficiently and sustainably.

More information

Corporate Policy and Strategy Committee

Corporate Policy and Strategy Committee Corporate Policy and Strategy Committee 10.00am, Tuesday, 23 February 2016 Corporate Debt Policy Annual Report Item number Report number Executive/routine Wards Executive summary The Corporate Debt Policy

More information

Executive Decision Report Date: 30 th June 2014. Council Tax Recovery 2013/14. Lead director: Alison Greenhill

Executive Decision Report Date: 30 th June 2014. Council Tax Recovery 2013/14. Lead director: Alison Greenhill Executive Decision Report Date: 30 th June 2014 Council Tax Recovery 2013/14 Lead director: Alison Greenhill Useful information Ward(s) affected: All Report author: Caroline Jackson Author contact details:

More information

Appendix 1 FINANCIAL INCLUSION STRATEGY CORPORATE DEBT COLLECTION & RECOVERY POLICY Date: 17/10/2013 97

Appendix 1 FINANCIAL INCLUSION STRATEGY CORPORATE DEBT COLLECTION & RECOVERY POLICY Date: 17/10/2013 97 Appendix 1 FINANCIAL INCLUSION STRATEGY CORPORATE DEBT COLLECTION & RECOVERY POLICY Date: 17/10/2013 97 CONTENTS Page 1 INTRODUCTION...3 2 POLICY AIMS...3 3 SUPPORTING THE COUNCIL S PRIORITIES...4 4 FAIR

More information

CORPORATE DEBT MANAGEMENT STRATEGY

CORPORATE DEBT MANAGEMENT STRATEGY CORPORATE DEBT MANAGEMENT STRATEGY 1. Purpose of Strategy Stoke on Trent City Council is required to collect monies from both residents and businesses for the provision of a variety of goods and services.

More information

Rent Arrears Recovery Policy

Rent Arrears Recovery Policy Rent Arrears Recovery Policy 2013-16 July 2013 Version 1.0 Version Control Policy Author Version Number Date Status Comments Finance and Incomes Manager Draft 1.0 24 July 2013 New Approval Body Effective

More information

Bridgewater Housing Association Ltd Policy

Bridgewater Housing Association Ltd Policy Bridgewater Housing Association Ltd Policy Approved committee on by 5 August 1998 31 March 1999 26 April 2000 25 September 2002 30 November 2005 17 December 2008 Review Date: 16 December 2011 Ref: Arrears

More information

Vela Debt Recovery Policy

Vela Debt Recovery Policy Vela Debt Recovery Policy Overview The scope of this policy is to establish a framework for the recovery of a range of debts which includes:- current and former tenant arrears current and former recharge

More information

London Borough of Lewisham. Collection Process

London Borough of Lewisham. Collection Process London Borough of Lewisham Collection Process Page 1 Introduction 1. The Council has a duty to recover outstanding debts and in doing so we want to ensure that our process is fair to everyone, particularly

More information

Help us to help you Contact us and work in partnership with your local Council

Help us to help you Contact us and work in partnership with your local Council February 2016 Version 6 Torridge District Council A Fair Collection and Recovery of Debt Policy Help us to help you Contact us and work in partnership with your local Council Torridge District Council

More information

Debt Management Policy. East Lindsey District Council

Debt Management Policy. East Lindsey District Council Debt Management Policy East Lindsey District Council 1 Debt Management Policy 1. Introduction 2. Legislation 3. Policy Aims 4. Policy Objectives 5. Communication 6. Recovery of Money Due 7. Our Approach

More information

Income and Debt Management Policy, Processes and Responsibilities April 2015

Income and Debt Management Policy, Processes and Responsibilities April 2015 Appendix A Income and Debt Management Policy, Processes and Responsibilities April 2015 Lancashire County Council Income and Debt Management Policy, Processes and Responsibilities (2015) Section Description

More information

Debt Management Policy

Debt Management Policy Debt Management Policy Table of Contents page 1. Purpose 3 2. Objective 3 3. Debts to which this policy applies 3 4. Roles and Responsibilities 4 5. General Principles 4 6. Delivering the Policy 5 7. Raising

More information

Corporate Debt Management and Recovery Policy

Corporate Debt Management and Recovery Policy Corporate Debt Management and Recovery Policy CONTENTS Page Introduction 3 Policy Aims 4 How these link to the Council s Corporate Priorities Debts Covered by this Policy 5 The Legal and Policy Framework

More information

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY Subject: Debt Recovery Property and Estate Management (Factoring) Policy Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY OUTLINE The Debt Recovery Property and Estate Management (Factoring)

More information

CORPORATE DEBT RECOVERY CODE POLICY STATEMENT

CORPORATE DEBT RECOVERY CODE POLICY STATEMENT CORPORATE DEBT RECOVERY CODE POLICY STATEMENT January 2016 1 P age Contents Page Page 1. DEBT RECOVERY 1.1. Introduction 3 1.2. Aims of the Policy 3 1.3. Scope of the Policy 4 1.4. Statutory Basis for

More information

CORPORATE DEBT RECOVERY POLICY

CORPORATE DEBT RECOVERY POLICY CORPORATE DEBT RECOVERY POLICY Charnwood Borough Council February 2005 CONTENTS Page No 1. INTRODUCTION 3 2. POLICY AIMS 4 3. KEY PRINCIPLES 5 4. HOW THESE LINK TO THE COUNCIL S CORPORATE PRIORITIES 7

More information

REVENUES DEBT RECOVERY POLICY

REVENUES DEBT RECOVERY POLICY REVENUES DEBT RECOVERY POLICY 1.0 Introduction 1.1 Wyre Forest District Council is responsible for the collection of council tax and national non-domestic rates (NNDR) on behalf of Worcestershire County

More information

Policy document Strategic/Governance SG 13

Policy document Strategic/Governance SG 13 Rates and Charges Debt Collection and Recovery Head of Power Sections 132-134 of the Local Government Regulation 2012 sets the parameters for Local Government s management of overdue rates and charges.

More information

CABINET. 19 March 2013. Title: Debt Management Performance and Write-Offs 2012/13 (Quarter 3)

CABINET. 19 March 2013. Title: Debt Management Performance and Write-Offs 2012/13 (Quarter 3) CABINET 19 March 2013 Title: Debt Management Performance and Write-Offs 2012/13 (Quarter 3) Report of the Cabinet Member for Finance Open Report Wards Affected: None Report Author: Jonathan Bunt, Divisional

More information

LEEDS CITY COUNCIL CORPORATE DEBT POLICY

LEEDS CITY COUNCIL CORPORATE DEBT POLICY LEEDS CITY COUNCIL CORPORATE DEBT POLICY ( Draft Version 5 ) Summary of policy : This policy details the principles to be adopted by the Council when undertaking the collection of debt in the City of Leeds

More information

Draft Harrow Council Corporate Debt RecoveryPolicy. Collecting money responsibly, sensitively and effectively

Draft Harrow Council Corporate Debt RecoveryPolicy. Collecting money responsibly, sensitively and effectively Draft Harrow Council Corporate Debt RecoveryPolicy Collecting money responsibly, sensitively and effectively August 2013 1 Introduction Harrow Council levies rent and charges for a variety of services

More information

customer debt recovery

customer debt recovery policy customer debt recovery Responsible Officer: Assistant Chief Executive Neighbourhoods Approved: March 2017 Review Date: August 2015 Version: 2 Date Ratified: March 2011 Scope: Incommunities Incommunities

More information

APPENDIX 13 Corporate Debt Recovery Policy

APPENDIX 13 Corporate Debt Recovery Policy Corporate Debt Policy July 2014 Page 1 APPENDIX 13 Corporate Debt Recovery Policy Corporate Debt Policy July 2014 Page 2 Table of Contents Contents 1. Introduction and purpose 4 2. Policy Objectives 4

More information

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Executive Director Business Services Rob Walsh B.A. (Hons) Solicitor www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Background. As part of Transactional Services

More information

Sundry Debt Management and Recovery Policy

Sundry Debt Management and Recovery Policy 1. Introduction Sundry Debt Management and Recovery Policy 1.1 Forest Heath and St Edmundsbury Councils (referred to in this document as West Suffolk or the councils ) provide a wide range of services

More information

Fair Debt Collection Policy. Promoting rights, responsibilities, fairness, consistency and proportionality

Fair Debt Collection Policy. Promoting rights, responsibilities, fairness, consistency and proportionality Fair Debt Collection Policy Promoting rights, responsibilities, fairness, consistency and proportionality Table of Contents Contents 1. Introduction 4 2. Overview 4 2.1 Policy Intention 4 2.2 Scope of

More information

SLOUGH BOROUGH COUNCIL

SLOUGH BOROUGH COUNCIL SLOUGH BOROUGH COUNCIL REPORT TO: Overview and Scrutiny Committee DATE: 13th February 2012 CONTACT OFFICER: Emma Foy, Interim Head of Central Finance (For all enquiries) (01753) 875358 Roger Parkin, Director

More information

If instalments are not paid as they are due a reminder will be sent requiring payments to be brought up to date within 7 days.

If instalments are not paid as they are due a reminder will be sent requiring payments to be brought up to date within 7 days. APPENDIX 1 DEBT RECOVERY POLICY This debt recovery policy of South Lakeland District Council aims to maximise income from all revenue generating sources whilst incorporating a sympathetic approach to the

More information

Income Collection Policy

Income Collection Policy Income Collection Policy Author: Gordon Steed, Tenancy Services Manager Version 1.1 October 2014 Glossary Court costs Forfeiture Key Performance Indicator (KPI) Lease Money judgment Possession order Rent

More information

West Somerset Council - Corporate Debt Policy

West Somerset Council - Corporate Debt Policy Appendix 1 West Somerset Council - Corporate Debt Policy 1. Overview This document details the Council s policies on the billing, collection and recovery of money due to West Somerset Council. Sums due

More information

Debt Recovery Policy. Draft Copy

Debt Recovery Policy. Draft Copy Debt Recovery Policy Draft Copy Table of Contents 1. Introduction...1 2. Policy Aims...2 3. How These Link to Our Corporate Aims...3 4. Policies Common to All Types of Debt...4 5. Principles of Enforcement

More information

Appendix A. Draft Debt Management, Recovery and Write-Off Policy

Appendix A. Draft Debt Management, Recovery and Write-Off Policy Appendix A Draft Debt Management, Recovery and Write-Off Policy CONTENTS Page 1. Introduction and Aims 2 2. Billing and Invoicing arrangements. 4 3. Payment of Bills and Invoices 4 4. Enforcement. 5 5.

More information

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY 81 AGENDA ITEM No.8 EAST RENFREWSHIRE COUNCIL CABINET 16 June 2016 Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY PURPOSE OF REPORT 1. To seek Cabinet approval of

More information

ISSUE OF SECTION 188 LETTER. FREQUENTLY ASKED QUESTIONS ADDITIONS MADE - 1/12/10 Version 2

ISSUE OF SECTION 188 LETTER. FREQUENTLY ASKED QUESTIONS ADDITIONS MADE - 1/12/10 Version 2 ISSUE OF SECTION 188 LETTER FREQUENTLY ASKED QUESTIONS ADDITIONS MADE - 1/12/10 Version 2 1. Why has the Council issued letters to staff about potential redundancies and possible changes to terms and conditions

More information

Council Tax Relief on the Grounds of Hardship

Council Tax Relief on the Grounds of Hardship Council Tax Relief on the Grounds of Hardship 1. Introduction 1.1 The Local Government Finance Act 1992 section 13a has always allowed for a discretionary relief of Council Tax in exceptional circumstances

More information

COUNCIL TAX COLLECTION POLICY

COUNCIL TAX COLLECTION POLICY COUNCIL TAX COLLECTION POLICY Bradford Council recognises that all households are experiencing financial pressure through reduced income and increasing inflation and energy costs. This will inevitably

More information

Chichester District Council. Corporate Debt Recovery Policy

Chichester District Council. Corporate Debt Recovery Policy Chichester District Council Corporate Debt Recovery Policy 1 1. Introduction The Council raises a significant proportion of its total income through local taxes and charges. These sources of income provide

More information

Sundry debts recovery policy

Sundry debts recovery policy Sundry debts recovery policy The term Sundry Debtors covers the range of miscellaneous debts raised by Blackburn with Darwen Borough Council in relation to many different Council services. It excludes

More information

F I N A N C I A L S E R V I C E S. Corporate Debt Policy

F I N A N C I A L S E R V I C E S. Corporate Debt Policy F I N A N C I A L S E R V I C E S Corporate Debt Policy April 2010. Summary of policy: This policy details the principles to be adopted by the Council when undertaking the collection of debt in Rotherham

More information

LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY

LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY 1. Introduction This document sets out the Council s policy for the billing, collection and enforcement of Council debt. Debt management is the

More information

P o l i c y 2008-2011. Housing Income Management. Page 7. Contact with our Customers. page 9. Housing Benefit. Page 12. Debt Collection Agencies

P o l i c y 2008-2011. Housing Income Management. Page 7. Contact with our Customers. page 9. Housing Benefit. Page 12. Debt Collection Agencies Corporate Debt P o l i c y 2008-2011 Housing Income Management Page 7 Contact with our Customers page 9 Housing Benefit Page 12 Debt Collection Agencies Page 14 Bankruptcy page17 Contents 2 Background

More information

To seek the approval and formal adoption of the Oxford City Council Corporate Debt Management Policy.

To seek the approval and formal adoption of the Oxford City Council Corporate Debt Management Policy. To: City Executive Board Date: 12th June 2013 Report of: Title of Report: Head of Finance CORPORATE DEBT MANAGEMENT POLICY Summary and Recommendations Purpose of report: Key Decision: To seek the approval

More information

CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton

CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton HAMBLETON DISTRICT COUNCIL Report To: Subject: Cabinet 12 January 2016 CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton 1.0 PURPOSE AND BACKGROUND: 1.1 The

More information

Debt Management and Recovery Policy for care & residential services debt

Debt Management and Recovery Policy for care & residential services debt Debt Management and Recovery Policy for care & residential services debt V1.0 15 Jun 2012 www.manchester.gov.uk LEFT BLANK INTENTIONALLY 2 Table of Contents 1 Introduction and Background 4 2 Legal and

More information

FINANCE POLICY AND PROCEDURES FRAMEWORK. Debt Management Policy and Procedures

FINANCE POLICY AND PROCEDURES FRAMEWORK. Debt Management Policy and Procedures FINANCE POLICY AND PROCEDURES FRAMEWORK Debt Management Policy and Procedures Lead Officer Director of Finance Review Date June 2014 (Post): Review Lead Director of Team: Finance Officer Finance Category:

More information

Cabinet. 16 February 2015

Cabinet. 16 February 2015 Cabinet 16 February 2015 Title: Debt Management Performance and Write-Offs 2014/15 (Quarter 3) Report of the Cabinet Member for Finance Open Report Wards Affected: None Report Author: Steve Cooper, Head

More information

Revenue and Benefit Service

Revenue and Benefit Service Revenue and Benefit Service Draft Write Off Policy ~ 1 ~ WRITE OFF POLICY Introduction This document sets out the procedure to be followed when writing off irrecoverable amounts (including credit balances)

More information

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Version 1.8 April 2015 1 Contents Page No. 1. Recovery process up to the liability order stage 1 2. Hardship 4 3. Recovery process

More information

RATLOU LOCAL MUNICIPALITY

RATLOU LOCAL MUNICIPALITY RATLOU LOCAL MUNICIPALITY CREDIT CONTROL AND DEBT COLLECTION POLICY Original Council Approval Date of Council Approval Resolution Number Effective Date Amended CONTENTS CREDIT CONTROL AND DEBT COLLECTION

More information

RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY

RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY Approved by Board 21 July 2009 1. Introduction 1.1 This Policy sets out the principles and approach to be taken in making sure that rent and service charge

More information

1.1 To review the use of enforcement agents by Nottingham City Council, with a focus on council tax collection.

1.1 To review the use of enforcement agents by Nottingham City Council, with a focus on council tax collection. OVERVIEW AND SCRUTINY REVIEW PANEL ENFORCEMENT AGENTS 26 OCTOBER 2015 TO REVIEW THE USE OF ENFORCEMENT AGENTS BY NOTTINGHAM CITY COUNCIL REPORT OF HEAD OF DEMOCRATIC SERVICES 1. Purpose 1.1 To review the

More information

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014 Norwich City Council Debt Collection Policy Version 1.2 25 June 2014 Norwich City Council debt collection policy Introduction Norwich City Council is required to collect monies from both individuals and

More information

Money Advice Trust response to consultation on Protected Trust Deeds-Improving the process

Money Advice Trust response to consultation on Protected Trust Deeds-Improving the process Money Advice Trust response to consultation on Protected Trust Deeds-Improving the process 1 About the Money Advice Trust The Money Advice Trust (MAT) is a charity formed in 1991 to increase the quality

More information

CORPORATE DEBT POLICY

CORPORATE DEBT POLICY CORPORATE DEBT POLICY Reference: HSL/CDP/JE/06 Approved: 28/03/07 Revised: 1 Statement of Intent 1.1 The intention of the corporate debt policy is to set a clear over-arching statement on how the Housing

More information

Fair Debt Collection Policy

Fair Debt Collection Policy Fair Debt Collection Policy 1 1. Background 1.1 The council first approved a Fair Debt Collection Policy in 1995. The policy was established as a means of not only protecting the interests of the council

More information

COMMUNITY LAW SERVICE (NORTHMAPTON & COUNTY) Response to Questions for NBC Social Welfare Reform Scrutiny Panel

COMMUNITY LAW SERVICE (NORTHMAPTON & COUNTY) Response to Questions for NBC Social Welfare Reform Scrutiny Panel COMMUNITY LAW SERVICE (NORTHMAPTON & COUNTY) Response to Questions for NBC Social Welfare Reform Scrutiny Panel Northampton Borough Council Scrutiny Panel Core Questions 1 Please would you provide a brief

More information

Care & Residential Services Debt Management & Recovery Policy

Care & Residential Services Debt Management & Recovery Policy Care & Residential Services Debt Management & Recovery Policy Fair and reasonable Collecting debt quickly Version 1 April 2015 Debt Management & Recovery Policy Page 1 Trafford Council Table of Contents

More information

COUNCIL TAX AND BUSINESS RATES RECOVERY PROCEDURE

COUNCIL TAX AND BUSINESS RATES RECOVERY PROCEDURE COUNCIL TAX AND BUSINESS RATES RECOVERY PROCEDURE SECTIONS 1. The Council s Aims 2. The Revenues Service 3. The Legal Framework 4. Demand Notice 5. Joint & Several Liability 6. Instalments 7. Methods of

More information

Broxtowe Borough Council

Broxtowe Borough Council Broxtowe Borough Council Corporate Debt Policy Contents The Policy Aims Page 2 Links to the Council s Corporate Objectives Page 2 The Scope of the Policy Page 2 Income Management Issues Page 3 Priorities

More information

UPDATED DRAFT DEBT AND CREDIT CONTROL POLICY

UPDATED DRAFT DEBT AND CREDIT CONTROL POLICY UPDATED DRAFT NALEDI LOCAL MUNICIPALITY Council resolves to adopt the following proposal as the Debt and Credit Control Policy of the Naledi Local Municipality Policy effective date: [30 May 2012] Approved

More information

Debt Management and Recovery Policy for Adult Social Care Debt

Debt Management and Recovery Policy for Adult Social Care Debt IN CONFIDENCE Debt Management and Recovery Policy for Adult Social Care Debt Rotherham Metropolitan Borough Council Author: Your council Riverside House Approved by: Robert Cutts Main St Rotherham S60

More information

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES POLICY DOCUMENT Table of Contents 1. Definitions and Abbreviations... 3 2. Legal Status... 4 3. Principles for Debt

More information

Student loan repayments

Student loan repayments Report by the Comptroller and Auditor General Department for Business, Innovation & Skills Student loan repayments HC 818 SESSION 2013-14 28 NOVEMBER 2013 4 Key facts Student loan repayments Key facts

More information

Draft Corporate Debt Recovery Policy. Consultation Feedback

Draft Corporate Debt Recovery Policy. Consultation Feedback Draft Corporate Debt Recovery Policy Consultation Feedback 1 Consultation activity Consultation held from 30 th September, 2013 to 24 th November, 2013 q Consultation booklet and questionnaire sent to:

More information

Reading Borough Council

Reading Borough Council 1 Reading Borough Council Corporate Debt Policy Date approved, By (Committee or partnership board) on the Joint Recommendation of Alan Cross, Head of Finance & Zoe Hanim, Head of Customer Services, who

More information

Personal Debt Survey 2010

Personal Debt Survey 2010 Personal Debt Survey 2010 Personal Debt in the Home Author: Moneyvillage.ie Date: September 2010 Responding to Household Indebtedness Background to survey Household unaffordable indebtedness and long term

More information

Housing Benefit Overpayments Policy. December 2013

Housing Benefit Overpayments Policy. December 2013 Housing Benefit Overpayments Policy December 2013 1. Aims of the Policy 1.1. The aims of this policy are: 1.1.1. to ensure we minimise overpayments and reduce them as much as is possible when raised 1.1.2.

More information

StepChange Debt Charity response to the Central Bank of Ireland consultation: Additional Consumer Protection for Debt Management Firms

StepChange Debt Charity response to the Central Bank of Ireland consultation: Additional Consumer Protection for Debt Management Firms StepChange Debt Charity response to the Central Bank of Ireland consultation: Additional Consumer Protection for Debt Management Firms February 2014 StepChange Debt Charity London Office 6 th Floor, Lynton

More information

A Fair Collection and Debt Recovery Policy

A Fair Collection and Debt Recovery Policy A Fair Collection and Debt Recovery Policy Sundry Debts and Housing Benefit overpayments Introduction Fylde Borough Council believes a collection and debt recovery policy should be fair to everyone, especially

More information

Lambeth Corporate Income and Debt Recovery Policy

Lambeth Corporate Income and Debt Recovery Policy Lambeth Corporate Income and Debt Recovery Policy This policy sets out the council s high level approach to: setting fees and charges income collection debt management payment services. The policy has

More information

Council Tax Debt Recovery Policy

Council Tax Debt Recovery Policy Council Tax Debt Recovery Policy Updated: Ian Johnson June 2016 Introduction This policy outlines the recovery process for Council Tax and highlights the various stages that lead to the court issuing a

More information

Bradford Council recognises that some households are experiencing financial pressure through reduced income and increasing inflation and energy costs.

Bradford Council recognises that some households are experiencing financial pressure through reduced income and increasing inflation and energy costs. COUNCIL TAX COLLECTION POLICY Bradford Council recognises that some households are experiencing financial pressure through reduced income and increasing inflation and energy costs. This will inevitably

More information

TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables

TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables STATEMENT OF INTENT Agency receivables require efficient and effective management as they represent future claims to cash. This Section

More information

ARGYLL AND BUTE COUNCIL SUPPORT SERVICES REVIEW 15 DECEMBER 2011 SUMMARY REPORT

ARGYLL AND BUTE COUNCIL SUPPORT SERVICES REVIEW 15 DECEMBER 2011 SUMMARY REPORT ARGYLL AND BUTE COUNCIL EXECUTIVE SUPPORT SERVICES REVIEW 15 DECEMBER 2011 SUMMARY REPORT 1.0 SUMMARY 1.1 The service reviews for Customer and Support Services, Improvement and HR and Strategic Finance

More information