INTERNATIONAL PAYMENTS

Transcription

1 INTERNATIONAL PAYMENTS Send money almost anywhere in the world Online International Pay ments is the secure, easy way to send money abroad f rom y our current account using Internet Banking. Whether y ou re sending money to f amily or pay ing an ov erseas supplier, y ou can transf er money f rom almost any where to almost any where. Log on to Internet Banking Register now What you can do Make International Pay ments when y ou want, 24 hours a day, 7 day s a week pay ments are processed during normal banking hours. Send up to 75,000 a day to almost any where in the world. See clear conf irmation that y our pay ment has been submitted. Make repeated pay ments easily we store details securely of any one y ou pay, so it s ev en simpler if y ou need to send money to them again. Making an International Payment How do I send money abroad online? If y ou hav e a current account with us and y ou re registered f or Internet Banking, y ou can log on to send money abroad. You ll need to hav e the f ollowing inf ormation to hand: the recipient's name and address (exact f ull name or company name) the recipient's IBAN (International Bank Account Number) or account number the name and address of recipient's bank - including the BIC (Banking Identif ier Code) / SWIFT code / clearing code Log on to Internet Banking How much do International Payments cost? Our transfer charges for sending an International Payment online are: 10 f or pay ments less than 5, f or pay ments of 5,000 or more These charges don t include any charges made by the recipient's bank. You can see how much a pay ment will cost by using our International Pay ments calculator once y ou v e logged in. The f igures y ou see are based on the currency exchange rate when the calculation is made and will only be v alid f or 10 minutes.

2 Please be aware that online international pay ments made outside of normal market trading hours (7am-5pm Monday to Friday, excluding bank holiday s) will include an additional outside of market trading hours premium in the exchange rate of f ered. This premium is not applied if y ou transact within normal market trading hours where exchange rates of f ered to y ou will be liv e and f luctuate in line with the markets. Our transfer charges for sending an International Payment via branch and telephone are: 20 f or pay ments less than 5, f or pay ments of 5,000 or more. Charges for International Drafts: 20 f or international draf ts 20 charge f or cancelling an international draf t (it also costs 20 to re-issue an international draf t). Ref unds will be made using our standard exchange rate f or buy ing that currency on the day we receiv e the money. Charge for cheques received from abroad: 0.25% of the total sterling v alue with a minimum charge of 8 and a maximum v alue of 80 (the charges will depend on the way we chose to get the pay ment of the cheques f rom the pay ing bank, the amount of the cheque and which country the cheque is f rom). These charges don't include any charges made by the recipient's bank. You can see how much a pay ment will cost by using our International Pay ments calculator once y ou v e logged in. The f igures y ou see are based on the currency exchange. How long do International Payments take? International Payment delivery times Use the table to see the maximum time y our pay ment will take to reach the recipient's bank once we hav e receiv ed y our instruction. The cut-of f time f or Online International Pay ments is 3pm f or all currencies. We ll process any Online International Pay ments requested af ter this time the next working day. Currency and destination Euros to the EU, EEA, Monaco or Switzerland Any other currency to EU and EEA European countries, North America, Canada, South Africa, Australia, New Zealand, Middle East and the Far East Any currency to any other countries Maximum delivery times* Next working day 4 working day s 12 working day s * subject to the benef iciary bank apply ing f unds to the benef iciary account on the day the pay ment is receiv ed f rom us. How much can I send? How much can I send? You send money abroad Online, in Branch and through Telephone Banking. You can make international pay ments up to the f ollowing amounts: Online: y ou can send up to 75,000 through Internet Banking. In branch: when y ou make an international pay ment in branch there is no limit. If y ou want to send ov er 100,000, we will call directly to our dedicated currency trading team f or y ou and help y ou to get an exchange rate y ou are happy with. Telephone Banking: y ou can send up to 5,000 through Telephone Banking. Receiving an International Payment

3 Receiving an International Payment International pay ments can be made to y our account in either sterling or f oreign currency. Pay ments receiv ed in f oreign currency are conv erted into sterling and credited to y our account. For y our pay ment to be transf erred as quickly as possible, please ask the ov erseas bank to f ollow the instructions below. How to send the payment - You must instruct the ov erseas bank to send f unds v ia SWIFT (Society f or Worldwide Interbank Financial Telecommunication). Where to send the payment - Quote Lloy ds Bank with the swif t code LOYDGB2L (Lloy ds Bank is part of Lloy ds Banking Group). Account details you should use - Your account number, sort code of y our account, y our IBAN (International Bank Account Number) and BIC (Bank Identif ier Code) of the account y ou want crediting. These are the same as y our sort code and account number but in a f ormat recognized abroad. You can f ind y our IBAN and BIC by logging onto Online Banking, selecting an account f rom Your Accounts then clicking on the Show IBAN / BIC link. The following fees apply when receiving international payments into your account: Receiv ing a pay ment up to f ee; Receiv ing a pay ment of 100 or ov er - 7 f ee. We'll conv ert the money y ou'v e receiv ed into pounds sterling on the day we pay it into y our account. Frequently asked questions What you need to make an International Payment Why you need to give us your recipient s BIC and IBAN What is an IBAN? When will the money arrive? When will the money be taken from my account? When can I make an International Payment? How much does it cost to make an International Payment? How do I get an exchange rate illustration? Is there a minimum/maximum limit per transaction? What if I make a payment request then want to change or cancel it? Who is responsible for payment charges? I don t want my recipient s bank charges to be taken from the money I send them. How can I make sure that my beneficiary receives the exact amount of money I send them? Need more information on or help with International Payments? Terms and conditions International Payments Terms and Conditions. Our agreement with y ou is made up of the general conditions (contained in the Your Banking Relationship with Us Personal Banking terms and conditions leaf let) and additional conditions. These additional conditions include the conditions below, inf ormation in the International Pay ments leaf let, and other inf ormation we tell y ou when y ou ask us to make the pay ment. If there is any ov erlap or conf lict between the additional conditions and the Personal Banking terms and conditions, the additional conditions apply. The international pay ments serv ice allows y ou to make an electronic pay ment v ia our online, branch or telephone channels f rom an account y ou hold with us to a person ( recipient ) either outside the UK or in a currency other than sterling within the UK. It is prov ided by Lloy ds Bank plc, whichev er holds y our account. 1. Making an international payment. 1.1 We must receiv e y our pay ment instruction bef ore the cut-of f time on a working day so that we can start processing it the same day. The cut-of f time f or international pay ments sent in euro v ia branch and telephony will be communicated to y ou at the time of the transaction but will be no earlier than 2pm and no later

4 than 3pm, and the cut of f time f or all other currencies is 3pm. If y ou make y our international pay ment online the cut-of f time f or all currencies is 3pm. 1.2 Prov ided we receiv e y our pay ment instruction bef ore the cut-of f time on a working day, we will take the money f rom y our account the same day. If the recipient s account is in the EEA, the timescales f or pay ments set out in the Personal Banking terms and conditions leaf let will apply. If the recipient s account is outside the EEA, y ou can ask us f or details about how long the pay ment will take to arriv e. By EEA we mean the European Economic Area (this includes members of the European Union plus Norway, Iceland and Liechtenstein). 1.3 By working day we mean any day on which a particular bank is open f or business as required f or the processing of an international pay ment. Our working day s are Monday to Friday (other than English bank holiday s)but f oreign banks may hav e dif f erent working day s, f or example because they observ e local bank holiday s. 1.4 There must be suf f icient f unds in y our account f or us to process y our pay ment instruction. If, when we try to process y our pay ment, there are insuf f icient f unds in y our account, y ou acknowledge that: we may make a charge f or cancelling the pay ment. We will tell y ou the amount of our charges f or this serv ice at the time we may also make a charge f or any loss in f oreign exchange that we make as a result of try ing to send the pay ment on y our behalf. 1.5 When y ou giv e us a pay ment instruction y ou must giv e us the f ull name and address of the recipient, and the name and address of their bank; and if y ou are making a pay ment in euro or any other EEA currency to a bank account in the EEA, Switzerland or Monaco y ou must giv e us the International Bank Account Number (IBAN) and Bank Identif ier Code (BIC) f or the recipient s account. By EEA currency we mean the euro or any of f icial currency of an EEA country ; or if y ou are making any other pay ment y ou must giv e us the recipient s account number and any other details we ask y ou f or so we can make the pay ment. 1.6 You may not be able to cancel or change y our pay ment instruction once y ou hav e giv en it to us because we start processing it when we receiv e it. If y ou ask us to cancel a pay ment instruction that is already being processed or if we re unable to process the pay ment due to incorrect recipient details, y ou acknowledge that: if the pay ment has been credited into the recipient s account, we can only recall the pay ment (or any part of it) with the agreement of the recipient s bank and the recipient we may make a charge f or try ing to cancel or change the pay ment, whether or not we succeed. We will tell y ou the amount of our charges f or this serv ice at the time y ou request it if y ou asked f or the original pay ment to be sent in a f oreign currency, we will conv ert it into sterling at the applicable exchange rate bef ore we pay it back into y our account. The exchange rate we use to do that may be dif f erent f rom the exchange rate applied to the original pay ment and so the amount paid back into y our account may be less than the amount originally taken. 2. Exchange rates. 2.1 If y ou ask us to send the pay ment in a currency other than sterling we ll use our standard exchange rate on the day of the pay ment and we ll tell y ou or display online the exchange rate that will apply. To establish the current exchange rate bef ore sending y our international pay ment v ia our branch or telephone channel call us on or v isit us in branch. If the pay ment is in a currency which dif f ers f rom the currency of the recipient s account, we cannot control any exchange rate applied by the recipient s bank or any agent bank. 3. Charges. 3.1 If y ou ask us to make the pay ment in euro or any other EEA currency to a bank account in the EEA, Switzerland or Monaco y ou will pay our charges (including the charges of any agent bank we use) and the recipient will pay their bank s charges. 3.2 If y ou are requesting any other international pay ment to be sent v ia branch or by telephone y ou may opt: to pay all charges, where y ou also agree to pay the charges of the recipient s bank and any agent banks we use, instead of the recipient. We may not be able to tell y ou in adv ance what an agent or recipient bank will charge; or for charges to be shared, where you agree to pay our charges and the recipient pays their bank s charges, and, if we use an agent bank when sending the payment, their charge (if any) is deducted from the payment before it reaches the recipient s bank. We will not alway s be able to tell y ou in adv ance what the recipient s bank or any agent bank will charge When an international pay ment is sent online all charges will be shared as per condition abov e, there is no option f or y ou to pay all the charges. 3.3 Our charges that apply to international pay ments are: Payments made via Amount of payment Charges Branch/telephone Up to 5,000 5, Online Up to 5,000 5, We will take our charges f or dealing with y our international pay ment, and, where appropriate, any charges by the recipient s bank and any agent bank(unless the pay ment f alls within condition abov e, and the agent bank s charge is deducted f rom the pay ment) f rom y our account. 4. Statements and information. 4.1 The pay ment transaction details, including the sterling equiv alent of the pay ment, the charges which apply and any breakdown of these and the exchange rate applied will be conf irmed to y ou immediately bef ore the pay ment has lef t y our account and will be shown on the statement f or y our account. Please contact us if y ou d like this in large print or Braille. We may monitor or record phone calls with y ou in case we need to check that we hav e carried out y our instructions correctly and to help improv e our quality of serv ice. Lloy ds Bank plc Registered of f ice: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no Authorised and regulated by the Financial Conduct Authority. We are members of the Financial Serv ices Compensation Scheme and the Financial Ombudsman Serv ice.

5 Important legal information Lloy ds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number Authorisation can be checked on the Financial Serv ices Register at ca.org.uk. Lloy ds Bank plc is a member of the Financial Serv ices Compensation Scheme and the Financial Ombudsman Serv ice. We subscribe to the Lending Code; copies of the Code can be obtained f rom Lloy ds Bank plc Registered Of f ice: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No Calls may be monitored or recorded. Back to top Contact us If you prefer not to use our 0345 number, you can also call us on General enquiries are available 24/7. Find a Ask a question Banking with us Internet Banking Mobile Banking Security Rates and charges Glossary About us About Lloyds Bank Communities Lloyds Banking Group Careers Products and services Current accounts Credit cards Savings Investments Mortgages Loans Insurance Travel services Legal Privacy Terms and conditions Cookies Accessibility Sitemap facebook tw itter youtube