6 Week Strategic Onboarding Program:

Transcription

1 6 Week Strategic Onboarding Program: Creating a Culture of Learning to Increase Success for Financial Services First Timers Matt Ragan- GMAC Mortgage

2 The New Hire Process A successful New Hire On-boarding Program is a crucial piece in an organization's puzzle of success. At the very least it introduces new employees to their job, coworkers, and the organization so they have the resources necessary to successfully produce the desired organizational outputs.

3 Financial Services Learning Curve Ever-changing state and federal compliance regulations Understanding large, fluid, and complex sets of products Rapid growth of the industry through mergers and acquisitions The need to protect consumers privacy rights

4 The Mortgage Cult HEL HELOC HOA HUD HVAC HWF LIBOR LTV LUI LVR MBA MBB MBO MBS MGIC MIP MLS MMI MPC MRA MSA NHB DTI NIA NIM NLA NNN NOI NPV NRV OBO RESPA TILA HOEPA FCRA ECOA GLBA FTCA HMDA

5 Objectives To apply the basic tenets of Bloom's Taxonomy to designing a six-week new hire training program To reduce uncertainty and instill the job confidence needed to succeed in the financial services industry

6 Bloom s Taxonomy

7 Week 1: Knowledge Knowledge is defined as the remembering of previously learned information Verbs that demonstrate knowledge: define; describe; enumerate; identify; label; list; match; name; read; record; reproduce; select; state; view

8 Week 1: Knowledge Industry 101 Company 101 Water Cooler 101

9 Week 1: Knowledge Industry 101 An educational background in a subject always adds instant credibility A high level overview lays the groundwork for any multi-layered subject A Financial Services 101 provides the "theory" behind the practice

10 Week 1: Knowledge Company 101

11 Week 1: Knowledge Water Cooler 101 Socialization drives increased retention A new employee who is socialized understands the key points about the company, its people, and why things are done in particular ways Most people would rather work with their friends

12 Week 2: Comprehension Grasping (understanding) the meaning of informational materials Verbs that demonstrate comprehension: classify; cite; convert; describe; discuss; estimate; explain; generalize; give examples; make sense of; paraphrase; restate (in own words); summarize; trace; understand

13 Week 2: Comprehension Start Questioning Meanings Address Different Adult Learning Styles Design Activities that Encourage Paraphrasing

14 Week 2: Comprehension Start Questioning Meanings

15 Week 2: Comprehension Address Different Adult Learning Styles

16 Week 2: Comprehension Design Activities that Encourage Paraphrasing

17 Week 3: Application Using previously learned information in new and concrete situations to solve problems that have single or best answers. Verbs that demonstrate ability to apply: act; administer; articulate; assess; chart; collect; compute; construct; contribute; control; determine; develop; discover.

18 Week 3: Application Assign Achievable Tasks Practice More practice

19 Week 3: Application Assign Achievable Tasks

20 Week 3: Application Practice

21 Week 3: Application More Practice

22 Week 4: Analysis Breaking down informational materials into their component parts, examining (and trying to understand the organizational structure of) such information to develop divergent conclusions by identifying motives or causes, making inferences, and/or finding evidence to support generalizations. Verbs that demonstrate ability to analyze: break down; correlate; diagram; differentiate; discriminate; distinguish; focus; illustrate; infer; limit; outline; point out; prioritize; recognize; separate; subdivide.

23 Week 4: Analysis Critical Thinking Show all your work

24 Week 4: Analysis Critical Thinking

25 Week 4: Analysis Show All Your Work

26 Week 5: Synthesis Creatively or divergently applying prior knowledge and skills to produce a new or original whole. Verbs that demonstrate ability to synthesize: adapt; anticipate; categorize; collaborate; combine; communicate; compare; compile; compose; contrast; create; design; devise; express; facilitate; formulate; generate; incorporate; individualize; initiate; integrate; intervene; model; modify; negotiate; plan; progress; rearrange; reconstruct; reinforce; reorganize; revise; structure; substitute; validate.

27 Week 5: Synthesis Simulation Teach-back

28 Week 5: Synthesis Simulation

29 Week 5: Synthesis Teach-back

30 Week 6: Evaluation Judging the value of material based on personal values or opinions, resulting in an end product, with a given purpose, without real right or wrong answers Verbs to demonstrate ability to evaluate: appraise; compare and contrast; conclude; criticize; critique; decide; defend; interpret; judge; justify; reframe; support

31 Week 6: Evaluation Assessment Assimilation

32 Week 6: Evaluation Assessment

33 Week 6: Evaluation Assimilation

34 Bloom s Taxonomy

35 Summary Bloom's Taxonomy can provide a simple template for creating a dynamic and effective new hire training agenda

36 Questions