Management Issues in Systems Development. Chapter 10. Information Systems Management In Practice 6E McNurlin & Sprague
|
|
- Clemence Golden
- 7 years ago
- Views:
Transcription
1 Management Issues in Systems Development Chapter 10 Information Systems Management In Practice 6E McNurlin & Sprague
2 Introduction This chapter discusses issues that IS management faces when developing systems: Staffing, Successfully implementing systems (change management), Ways to replace legacy systems, and Measuring the benefits of systems. 2
3 Introduction Companies are in Three Businesses 3
4 INTRODUCTION Companies are in three businesses: 1. Infrastructure management, 2. Customer relationship, 3. Product innovation. 4
5 Introduction IS organizations can be viewed as being in the same three businesses. Operations are infrastructure management. The help desk is the customer relationship business. And system development is product innovation. Each should be viewed and managed differently. The goal of product innovation is speed because it provides nimbleness. The key to success is talent, so management issues surrounding system development begin with staffing. 5
6 Managing IS Staff 6
7 MANAGING IS STAFF Managing staff is complex. It begins with hiring, goes through training and coaching, and continues on to performance appraisal, assigning work, career planning, and maintaining a skills inventory. 7
8 Managing IS Staff Recruiting IS Staff 8
9 Recruiting IS Staff The major issue in recruiting is finding people with the right skills and then providing the work culture and incentives that suit them. In general, skills are most lacking in the newest areas. Some employers are looking at employees in new ways, such as investors who invest their time where they get the highest market value for their talent. Another is to not expect long-term employment by all employees 9
10 Managing IS Staff Designing Motivating Work 10
11 MANAGING IS STAFF Designing Motivating Work Assigning the kind of work that motivates people may, in part, revolve around designing or redesigning jobs to fit jobholders. Gauging IT Staff Knowing what motivates IT staff is important in designing jobs. In a long research study it was discovered that developers have a high need for personal growth and development in the job. They are internally motivated, so they have a low need to interact with others to feel they are doing a good job. 11
12 Managing IS Staff Improving the Maintenance Job Rethinking Maintenance Work 12
13 Improving the Maintenance Job Developers have often disliked maintenance work. Improving the job involves redesigning it to better fit their needs, and hence motivate them better. 13
14 Rethinking Maintenance Work One research study found that maintenance work is not managed to its potential. It is managed on a lowest-cost basis, when, in fact, many of the requests are not to fix a problem but to improve a process, save employee time, or make a job easier process improvement. 14
15 Rethinking Maintenance Work When it is managed from an organizational learning perspective, it leads to more organizational change and improvement, helping companies better keep pace with their changing environment. It should therefore not be managed as an infrastructure business but as a product improvement business. 15
16 Implementing Systems Successfully Sponsors legitimize the change Change Agents cause the change to happen Targets are expected to change 16
17 IMPLEMENTING SYSTEMS SUCCESSFULLY IS staff members are often so enthralled with the technical aspects of a new system that they presume a technically elegant system is a successful system. However, many technicallysound systems have turned into implementation failures because the people side of the system was not handled correctly. Change management is the process of assisting people to make major changes in their working environment. 17
18 IMPLEMENTING SYSTEMS SUCCESSFULLY One approach to change management is to identify and work with sponsors, change agents, and targets to implement the change a new system causes. 18
19 Improving Legacy Systems To Replace or Not to Replace? 19
20 IMPROVING LEGACY SYSTEMS Most information systems executives feel trapped by the past. They have thousands of old legacy programs and data files they would love to replace. Replacement is not the only option, though, and in many cases it is not the wisest course of action. 20
21 To Replace or Not to Replace? One study found that upgrading (rather than replacing) made more sense in most cases, even if it was difficult and not as exciting as a totally new system. 21
22 Improving Legacy Systems 1. Restructure the System If the system is running but fragile, restructure the code, using automated tools, to make the system more maintainable. 22
23 Improving Legacy Systems 2. Reengineer the System 23
24 Extract the data elements from the existing file and the business logic from the existing program and Move them to new hardware platforms, using automated tools. 24
25 Improving Legacy Systems 3. Refurbish the System 4. Rejuvenate the System 25
26 3. Refurbish the System Old but maintainable systems that are causing no major problems may just need some extensions to be more useful. Companies are leaving existing systems in place but adding an Internet front end. 26
27 4. Rejuvenate the System Rejuvenating adds enough new functions to a system to make it more valuable to the firm. 27
28 5. Rearchitect the System This option involves having a to-be architecture for new systems, then using that architecture to upgrade legacy systems. 28
29 Improving Legacy Systems 6. Replace With a Package or Service 7. Rewrite the System 29
30 6. Replace With a Package or Service Many old systems built in-house have been replaced by a package developed by a third party. This alternative has become the norm; another option, one being touted as the future, is to replace a system with a service delivered over the Internet. 30
31 7. Rewrite the System In some cases, a legacy system is too far gone to rescue. Few companies write new applications from scratch, though, since it is so time-consuming and expensive; rewriting now means system integration finding packages that do pieces of the work, then using middleware tools to link them together. 31
32 Measuring the Benefits of Systems 1. Distinguish Between the Different Roles of Systems 2. Measure What Is Important to Management 3. Assess Investments Across Organizational Levels 32
33 MEASURING THE BENEFITS OF SYSTEMS Executives want specific links between new systems and corporate financial measures, such as increased revenue, stockholder value, or earnings. Achieving this link is difficult because IT is only one of the factors contributing to successful use of systems. Various approaches can be used. 33
34 Distinguish Between the Different Roles of Systems To measure the value of systems that help other departments do their job better, measure how they improve organizational efficiency. For systems that carry out a business strategy, measure them by their contribution to the success or failure of that plan. And for systems that are sold as a product or service, measure them by their performance in the market. 34
35 Measure What Is Important to Management Besides financial benefits, relating proposed benefits to certain indicators can make it easier to sell the system to management, at both the individual and aggregate levels. Concentrating only on cost and monetary measures may be shortsighted; other measures can be even more important. 35
36 Assess Investments Across Organizational Levels The Value Assessment Framework measures benefits at three organizational levels: individual, division, and corporation and across three kinds of impacts: economic performance payoffs, organizational process impacts, and technology impacts. 36
37 Measuring the Benefits of Systems Do Investors Value IT Investments? 37
38 Do Investors Value IT Investments? An even more intriguing question than how business executives value IT investments is how investors value IT investments. A study found that : $1 invested in computers yielded up to $17 in stock market value and no less than $5. $1 invested in property, plant, and equipment (book value) only yielded $1 in stock market value $1 investment in other assets (inventory, liquid assts, and accounts receivables) yielded only 70 cents. The researchers reason that investors value $1 spent on computers more than the other investments because it leads to organizational changes that create $16 worth of intangible assets know-how, skills, organizational structures, and such. Investments in organizational capital generally lead to adopting decentralized work practices: Using teams more often, Giving employees broader decision-making authority, and Offering more employee training. Firms with these three decentralized work practices had a market value of 388 percent higher than the mean.
39 Conclusion Four Issues in Managing System Development 39
40 Managing development staff well is a major part of the job of managing system development. Helping end users adjust to the organizational changes that occur with a new system is a second issue. Most software is difficult to keep up to date. As a result, at some point in time, management needs to decide what to do with aging software. Finally, the question continually asked about applications is, What is it worth to us? another difficult system development issue. 40
OVERVIEW: INITIATIVES & STRATEGIES
OVERVIEW: INITIATIVES & STRATEGIES January 2011 https://nrcs.sc.egov.usda.gov/spa/streamline BACKGROUND Concerns over the clerical burden on the field office technical staff from the expanded FA roles.
More informationUsing IT to boost call-center performance
Page 1 of 5 Using IT to boost call-center performance Call centers, making targeted improvements involving more cost-effective technologies, are finally saving money and improving revenues with IT. Wayne
More informationBusiness Analysis Manager - IT
Business Analysis Manager - IT It s about you Are you a business professional who knows how to lead teams to help nontechnical colleagues to solve problems using technology? Are you are a logical thinker
More informationChapter INFORMATION SYSTEMS IN THE ENTERPRISE
Chapter 2 INFORMATION SYSTEMS IN THE ENTERPRISE What is Information System? Set of Interrelated Components that collect, process, store and distribute information to support decision making and control
More informationIT FOR BUSINESS AND FINANCE. BUSINESS PROCESSES and INFORMATION SYSTEMS
IT FOR BUSINESS AND FINANCE BUSINESS PROCESSES and INFORMATION SYSTEMS SYSTEM (definition) A group of interacting, interrelated, or interdependent elements forming a complex whole presenting the following
More informationNew Approaches Towards Business Performance Management and Improvement. Final Project Conference
New Approaches Towards Business Performance Management and Improvement Final Project Conference July 3 rd, 2009 Brussels, Belgium Major Policies for Corporate Management 1. Improving strategy and business
More informationChapter 9 Software Evolution
Chapter 9 Software Evolution Summary 1 Topics covered Evolution processes Change processes for software systems Program evolution dynamics Understanding software evolution Software maintenance Making changes
More informationSoftware Engineering. So(ware Evolu1on
Software Engineering So(ware Evolu1on 1 Software change Software change is inevitable New requirements emerge when the software is used; The business environment changes; Errors must be repaired; New computers
More informationIn-house or outsource? 6 steps to a meaningful business case. sally hunter
Talent Acquisition: In-house or outsource? 6 steps to a meaningful business case sally hunter Rethinking the case for change Whether it s managed in-house or outsourced, the Talent Acquisition function
More informationTALENT ACQUISITION: IN-HOUSE OR OUTSOURCE?
TALENT ACQUISITION: IN-HOUSE OR OUTSOURCE? 6 STEPS TO A MEANINGFUL BUSINESS CASE TIM MEEHAN RETHINKING THE CASE FOR CHANGE Whether it s managed in-house or outsourced, the Talent Acquisition function and
More informationThe Evolving Role of Process Automation and the Customer Service Experience
The Evolving Role of Process Automation and the Customer Service Experience Kyle Lyons Managing Director Ponvia Technology Gina Clarkin Product Manager Interactive Intelligence Table of Contents Executive
More informationThe War for Talent Retaining critical resources during outsourcing transitions
September 19, 2008 The War for Talent Retaining critical resources during outsourcing transitions www.mercer.com What we will talk about today Setting the stage: Outsourcing means transformation The talent
More informationStock Dividends. Stock Dividends and Stock Splits. Amount of Stock Dividend. Created in 2006 By Michael Worthington Elizabeth City State University
Stock Dividends and Stock Splits Created in 2006 By Michael Worthington Elizabeth City State University Stock Dividends Stock Dividends consist of additional shares of issued to current stockholders (instead
More informationThe Massachusetts Open Cloud (MOC)
The Massachusetts Open Cloud (MOC) October 11, 2012 Abstract The Massachusetts open cloud is a new non-profit open public cloud that will be hosted (primarily) at the MGHPCC data center. Its mission is
More informationAn Introduction to Data Virtualization as a Tool for Application Development
An Introduction to Data Virtualization as a Tool for Application Development Accur8 Software 73 Main St. Suite 7, Brattleboro, VT 05301 accur8software.com INTRODUCTION When a developer or team of developers
More informationIndustrial Supplier Beats the Competition with Integrated CRM Solution
Industrial Supplier Beats the Competition with Integrated CRM Solution Deacon Industrial Supply turns to Microsoft Gold Partner Beringer Associates and Microsoft Dynamics CRM for improved efficiencies
More informationIncome Measurement and Profitability Analysis
PROFITABILITY ANALYSIS The following financial statements for Spencer Company will be used to demonstrate the calculation of the various ratios in profitability analysis. Spencer Company Comparative Balance
More informationBachelor of Business International Event Management
Bachelor of Business International Event Unit name Aim Topics covered Level 1 BUS101 Accounting Fundamentals The aim of the unit is to provide students with the fundamental skills and knowledge to understand
More informationFYI HIRING. Recruiting Strategies
FYI HIRING Recruiting Strategies Revised: March 2011 Summary: This FYI discusses the steps involved establishing or revitalizing an effective recruiting process. It includes considerations for goal setting,
More informationUNDERSTANDING FINANCE AND MEMBER EQUITY MY EXPERIENCE AGENDA
UNDERSTANDING FINANCE AND MEMBER EQUITY A Special Presentation for the Strengthening Cooperation Workshop February 21, 2006 by Brian Henehan Senior Extension Associate Cornell Cooperative Enterprise Program
More informationPerformance Audit Concurrent Review: ERP Pre-Solicitation
Performance Audit Concurrent Review: ERP Pre-Solicitation April 2002 City Auditor s Office City of Kansas City, Missouri 24-2001 April 10, 2002 Honorable Mayor and Members of the City Council: We conducted
More informationFinding the Best Probate Real Estate Leads
FINDING THE BEST PROBATE REAL ESTATE LEADS...1 WHY REALTORS HAVE AN EDGE IN PROBATE INVESTING...2 WHAT TO DO WITH YOUR PROBATE REAL ESTATE INVESTMENT...3 At any one point in time there is more than $60B
More informationDeploying & Maintaining Affordable In House CRM Software
Deploying & Maintaining Affordable In House CRM Software Salesboom.com In this white paper, we will explore the solutions to a common corporate dilemma - maintaining an in-house small business CRM software
More informationNAPCS Product List for NAICS 54161: Management Consulting Services
NAPCS List for NAICS 54161: National 54161 1 Management Providing advice and guidance in the areas of strategic and organizational, financial, human resources, marketing, and operations and supply chain
More informationanalytics stone Automated Analytics and Predictive Modeling A White Paper by Stone Analytics
stone analytics Automated Analytics and Predictive Modeling A White Paper by Stone Analytics 3665 Ruffin Road, Suite 300 San Diego, CA 92123 (858) 503-7540 www.stoneanalytics.com Page 1 Automated Analytics
More informationCapturing the Business Value of Extended Enterprise Management
Capturing the Business Value of Extended Enterprise Management By Eric Schlumpf, Principal, Archstone Consulting January, 2004 Summary Having experienced the myriad frustrations caused by the implementation
More informationChapter: 1. Enterprise Resource Planning
Chapter: 1 Enterprise Resource Planning Introduction Enterprise Resource Planning is the latest high end solution, information technology has lent to business application. The ERP solutions seek to streamline
More informationPartnering with a Total Rewards Provider
CHAPTER 8 Partnering with a Total Rewards Provider changing market expectations place businesses under constant pressure to raise performance. So all eyes often turn to human resources (HR) to increase
More informationDesigning the Information System
Pension System Management Designing the Information System Oleksiy Sluchynsky MENA Regional Workshop in Pension Administration May 2005 osluchynskyy@worldbank.org Company LOGO 1 Topics of Presentation
More informationPreparing Agricultural Financial Statements
Preparing Agricultural Financial Statements Thoroughly understanding your business financial performance is critical for success in today s increasingly competitive agricultural environment. Accurate records
More informationWhat's Your Business Worth? What you see isn't usually what you get - or want!
What's Your Business Worth? What you see isn't usually what you get - or want! "How much is my business worth?" and "How do I know for sure?" and "Why should I care? After all, I have no intention of selling
More informationAPX GROUP HOLDINGS, INC. REPORTS FIRST QUARTER 2014 FINANCIAL RESULTS
APX GROUP HOLDINGS, INC. REPORTS FIRST QUARTER 2014 FINANCIAL RESULTS 1st Quarter Financial Highlights Total revenues of $130.2 million for the first quarter 2014, an increase of 21.8%, compared to $106.9
More informationIntroduction to Management Information Systems
IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,
More informationwww.dotnetsparkles.wordpress.com
Database Design Considerations Designing a database requires an understanding of both the business functions you want to model and the database concepts and features used to represent those business functions.
More informationBuilding a strategic talent management program
Case Study About Alamo Colleges Consisting of five member institutions established between 1898 and 1995, Alamo Colleges serves Bexar County, TX the 17th most populous county in the U.S. It offers associate
More informationMarketing Plan. Achieving NECC Enrollment and Image Enhancement Goals. Supporting Existing College and Presidential Priorities Priorities 7/1/10
Marketing Plan 7/1/10 Achieving NECC Enrollment and Image Enhancement Goals Supporting Existing College and Presidential Priorities Priorities TABLE OF CONTENTS I. INTRODUCTION Page 3 II. ASSESSMENT: A.
More informationChapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business
More informationChapter 4: Implementing the CRM Strategy
Chapter 4: Implementing the CRM Strategy Overview Topics discussed: Elements of a CRM System Customer Interphase / Touch Points CRM Applications Return on Investment (ROI) of CRM CRM Costs Why is ROI of
More informationStriking the balance between risk and reward
Experience the commitment Striking the balance between risk and reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital
More informationPoint of view* Shared Service Center - the 2nd Generation Taking the next step to reach a more efficient level of evolution.
Point of view* Shared Service Center - the nd Generation Taking the next step to reach a more efficient level of evolution. Shared Service Center - the nd Generation Improving Shared Service business
More informationOklahoma State University Spears School of Business. Financial Statements
Oklahoma State University Spears School of Business Financial Statements Slide 2 Sources of Information Annual reports (10K) & Quarterly reports (10Q) SEC EDGAR Major databases COMPUSTAT(access through
More informationCHAPTER - 5 CONCLUSIONS / IMP. FINDINGS
CHAPTER - 5 CONCLUSIONS / IMP. FINDINGS In today's scenario data warehouse plays a crucial role in order to perform important operations. Different indexing techniques has been used and analyzed using
More informationFinding Job Openings on the Internet. A Special Report
Finding Job Openings on the Internet A Special Report Russell Tuckerton Interview-Aid.com Finding Job Openings on the Internet There are thousands of sites across the Internet that advertise openings at
More informationAn Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value
An Oracle White Paper February 2012 Oracle Human Capital Management: Leadership that Drives Business Value How HR Increases Value Introduction Joyce Westerdahl shares the story of how Oracle s HR organization
More informationTALENT MANAGEMENT AND PREDICTIVE ANALYTICS
TALENT MANAGEMENT AND PREDICTIVE ANALYTICS The business of Talent Management (i.e. human capital management) can be variously described. In The Talent Management Handbook (2004, McGraw-Hill, Berger & Berger),
More informationEnterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects
Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Abstract: Build a model to investigate system and discovering relations that connect variables in a database
More informationChapter 2. The Development of Enterprise Resource Planning Systems
Chapter 2 The Development of Enterprise Resource Planning Systems Introduction An enterprise resource planning system can help a company integrate its operation by serving as a company wide computing environment
More informationFundamentals of Information Systems, Fifth Edition. Chapter 8 Systems Development
Fundamentals of Information Systems, Fifth Edition Chapter 8 Systems Development Principles and Learning Objectives Effective systems development requires a team effort of stakeholders, users, managers,
More informationTHE COMPENSATION FUNCTION UP CLOSE QUARTER 1, 2003; VOLUME 3 REVISED: QUARTER 2, 2007
THE COMPENSATION FUNCTION UP CLOSE QUARTER 1, 2003; VOLUME 3 REVISED: QUARTER 2, 2007 The compensation professional s role is one of the most diverse within an organization. It touches all employees; manages
More informationThe material in this document is intended to provide only general information to Canadian Western Bank s clients and the public, and not for the
Business Valuation The material in this document is intended to provide only general information to Canadian Western Bank s clients and the public, and not for the purposes of providing professional advice.
More informationOptimizing Rewards and Employee Engagement
Optimizing Rewards and Employee Engagement Improving employee motivation and engagement, and identifying the right total rewards strategy to influence workforce effectiveness. Kevin Aselstine, Towers Perrin
More informationIT Commons Enterprise Directory Services Project
Business Case and Funding Proposal IT Commons Enterprise Directory Services Project Table of Contents Executive Summary...3 Introduction...4 Statement of Opportunity...4 Current State of Directories...5
More informationAccounting Is a Language. Financial Accounting: The Balance Sheet BALANCE SHEET. Accounting Information. Assets. Balance Sheet: Layout
Accounting Is a Language Financial Accounting: The Balance Sheet Richard S. Barr Purpose: providing information Financial Statements Summarize accounting information Examples We need to know what the numbers
More informationA guide to strategic human resource planning
A guide to strategic human resource planning By Workinfo.com, www.workinfo.com 1. Introduction A comprehensive Human Resource Strategy plays a vital role in the achievement of an organisation's overall
More informationData center transformation: an application focus that breeds success
White Paper Data center transformation: an application focus that breeds success Introduction Behind any significant data center transformation is often the act of migrating, relocating, upgrading, or
More informationFinancial Statement Ratio Analysis
Management Accounting 319 Financial Statement Ratio Analysis Financial statements as prepared by the accountant are documents containing much valuable information. Some of the information requires little
More informationGrowing Up: The Five Life Stages of Non-Profit Organizations
Growing Up: The Five Life Stages of Non-Profit Organizations International Association of Policy Governance Conference June 23, 2012 by Judy Sharken Simon 651-632-7222 jsharkensimon@mapfornonprofits.org
More informationThe Ultimate Guide to Buying HR Software for your Growing Business. Get your decision right with this step-by-step guide!
The Ultimate Guide to Buying HR Software for your Growing Business Get your decision right with this step-by-step guide! Ward Christman Chief Advisor, HR Tech Advisor Ward Christman s career in HR technology
More informationFive Ways to Leverage ERP Investment. 5 Ways to Leverage Your ERP Investment Page 1
Five Ways to Leverage ERP Investment 5 Ways to Leverage Your ERP Investment Page 1 Most higher education institutions focus on costs, schedules, hardware, software features, and other technology problems
More informationCycle Time Reduction in the Order Processing of Packaged Computer Software. Mark N. Frolick The University of Memphis
Cycle Time Reduction in the Order Processing of Packaged Computer Software by Mark N. Frolick The University of Memphis Executive Summary Product distributors are facing increasing competition from many
More informationHow to. Create Personas For Your B2B Content Marketing Strategy
How to Create Personas For Your B2B Content Marketing Strategy Introduction Content marketers are never short on things to do. Whether it s determining the best time to promote to your social media accounts,
More informationCHAPTER 18. Initial Public Offerings, Investment Banking, and Financial Restructuring
CHAPTER 18 Initial Public Offerings, Investment Banking, and Financial Restructuring 1 Topics in Chapter Initial Public Offerings Investment Banking and Regulation The Maturity Structure of Debt Refunding
More informationFundamental Concepts and Models
Fundamental Concepts and Models 1 1. Roles and Boundaries Could provider The organization that provides the cloud based IT resources Cloud consumer An organization (or a human) that has a formal contract
More informationReport Description. Business Counts. Top 10 States (by Business Counts) Page 1 of 16
5-Year County-Level Financial Profile Industry Report Architectural Services (SIC Code: 8712) in Prince George County, Maryland Sales Range: $500,000 - $999,999 Date: 11/07/08 Report Description This 5-Year
More informationFinance & Administration Committee Information Item IV-B May 9, 2013 Human Capital Plan
Finance & Administration Committee Information Item IV-B May 9, 2013 Human Capital Plan Page 56 of 71 Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information
More informationOrganizational Management- Organizational Structure Creation
Organizational Management- Organizational Structure Creation Applies to: SAP ECC6.0 (Release 700, SP 12). For more information, visit the Enterprise Resource Planning homepage. Summary HR applications
More informationOPERS Aging Legacy IT System:
OPERS Aging Legacy IT System: Metamorphosis to Modern Technologies State of Oregon: Public Employees Retirement System Category 5: Enterprise IT Management Initiatives Project Completion Date: June 2012
More informationChemical Bank Career Descriptions
Chemical Bank Career Descriptions Department: ebanking In the ebanking Department, we manage the daily operations of our electronic banking products as well as being the escalated support center for all
More informationSample Position Model Human Resources Head
KAW KAW Consulting Consultants in Human Resources Sample Position Model Human Resources Head KAW Consulting Wilmington, DE 19803 302-479-7855 e-mail:kawconsulting@compuserve.com KAW Consulting Wilmington,
More informationTHE MANAGEMENT OF INTELLECTUAL CAPITAL
THE MANAGEMENT OF INTELLECTUAL CAPITAL Many companies have come to realize that market value multiples associated with its intangible assets (patents, trade-marks, trade secrets, brandings, etc.) are often
More informationHow to Build a Service Management Hub for Digital Service Innovation
solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:
More informationOUTSOURCED FINANCE & ACCOUNTING
OUTSOURCED FINANCE & ACCOUNTING PROVIDING FINANCE FUNCTIONS SCALED FOR GROWTH If you and your staff are struggling to keep your books balanced, decipher new tax rules, or easily get the financial insight
More informationRO-Why: The business value of a modern intranet
RO-Why: The business value of a modern intranet 1 Introduction In the simplest terms, companies don t build products, do deals, or make service calls people do. But most companies struggle with isolated
More informationA Practical Approach to Organizational Change Management
A Practical Approach to Organizational Change Management Rebecca Brown Senior Cyber Security Analyst Project/Communication/Organizational Change Management 1 Change? My Background About me 17+ years of
More information1. The value today of a payment you will receive ten years from now is the of the payment.
CHAPTER 14 MARKETS FOR OTHER RESOURCES Microeconomics in Context (Goodwin, et al.), 2 nd Edition Chapter Summary Having learned about the market for labor, in this chapter you will look at the markets
More informationCIMA F3 Course Notes. Chapter 11. Company valuations
CIMA F3 Course Notes Chapter 11 Company valuations Personal use only - not licensed for use on courses 144 1. Company valuations There are several methods of valuing the equity of a company. The simplest
More informationTotal shares at the end of ten years is 100*(1+5%) 10 =162.9.
FCS5510 Sample Homework Problems Unit04 CHAPTER 8 STOCK PROBLEMS 1. An investor buys 100 shares if a $40 stock that pays a annual cash dividend of $2 a share (a 5% dividend yield) and signs up for the
More informationVOCABULARY INVESTING Student Worksheet
Vocabulary Worksheet Page 1 Name Period VOCABULARY INVESTING Student Worksheet PRIMARY VOCABULARY 1. Savings: 2. Investments: 3. Investing: 4. Risk: 5. Return: 6. Liquidity: 7. Stocks: 8. Bonds: 9. Mutual
More informationMERCHANDISING BUSINESS
MERCHANDISING BUSINESS Business that buys finished goods and resells them. Business which deals in inventory. Business that sells physical goods or products to its customers. Revenue activities of merchandising
More informationOverview of Financial Management
Overview of Financial Management Uwadiae Oduware FCA Akintola Williams Deloitte 1-1 Definition Financial Management entails planning for the future for a person or a business enterprise to ensure a positive
More informationCommercial-Off-The- Shelf Enterprise Resource Planning Software Implementations in the Public Sector:
Commercial-Off-The- Shelf Enterprise Resource Planning Software Implementations in the Public Sector: By: Glenn A. Thomas, MBA, CGFM, and Shyam Jajodia, CPA Practical Approaches for Improving Project Success
More information4-05-30 Applications Maintenance Outsourcing Joseph Judenberg
4-05-30 Applications Maintenance Outsourcing Joseph Judenberg Payoff Appropriately structured arrangements for systems maintenance outsourcing can yield significant benefits to many organizations. This
More informationChapter 002 Financial Statements, Taxes and Cash Flow
Multiple Choice Questions 1. The financial statement summarizing the value of a firm's equity on a particular date is the: a. income statement. B. balance sheet. c. statement of cash flows. d. cash flow
More informationCASH FLOWS, PROFITS AND
1 CASH FLOWS, PROFITS AND FINANCIAL STATEMENTS 1.1 INTRODUCTION Strategic cost management requires an understanding of not only profits and financial statements, but also of engineering economics and the
More informationImprove Call Center Performance through Better Hiring: Five Key Strategies A Business Optimization White Paper
Improve Call Center Performance through Better Hiring: Five Key Strategies A Business Optimization White Paper by: Kevin G. Hegebarth Vice President, Marketing HireIQ Solutions, Inc. 1101 Cambridge Square,
More informationA Unique and Potentially Effective Method of Capital Formation in Today s Financing Environment
Reverse Mergers A Unique and Potentially Effective Method of Capital Formation in Today s Financing Environment Prepared by MDB Capital Group LLC March 2003 Background Reverse mergers have been utilized
More informationDriving Business Value. A closer look at ERP consolidations and upgrades
IT advisory SERVICES Driving Business Value A closer look at ERP consolidations and upgrades KPMG LLP Meaningful business decisions that help accomplish business goals and growth objectives may call for
More informationFinancial Statement and Cash Flow Analysis
Chapter 2 Financial Statement and Cash Flow Analysis Answers to Concept Review Questions 1. What role do the FASB and SEC play with regard to GAAP? The FASB is a nongovernmental, professional standards
More informationAverage producers can easily increase their production in a larger office with more market share.
The 10 Keys to Successfully Recruiting Experienced Agents by Judy LaDeur Understand whom you are hiring. Don t make the mistake of only wanting the best agents or those from offices above you in market
More informationINTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS
INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS WHY TEDS? Fully Integrated TEDS Talent Management Solutions are fully integrated, allowing information to be shared among
More informationBusiness Process Discovery
Sandeep Jadhav Introduction Well defined, organized, implemented, and managed Business Processes are very critical to the success of any organization that wants to operate efficiently. Business Process
More information2-8. Identify whether each of the following items increases or decreases cash flow:
Problems 2-8. Identify whether each of the following items increases or decreases cash flow: Increase in accounts receivable Increase in notes payable Depreciation expense Increase in investments Decrease
More informationThe High Performer Sales
The High Performer Sales ManagerS AND THEIR Seven Characteristics accela.com.au 1 The High Performer Sales ManagerS AND THEIR Seven Characteristics What characteristics have high performing sales managers
More informationAN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST. Lecture 1. 21.10.2014, Tuesday
AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST Lecture 1 21.10.2014, Tuesday 2 A Series of Lectures 1.The Role of the Systems 2.Project Planning and Project Management
More informationTHE EXPENDITURE CYCLE Part I
CHAPTER THE EXPENDITURE CYCLE Part I Businesses need resources in order to conduct their business to produce and sell a product or to provide a service. The expenditure cycle is concerned with the acquisition
More informationSage ERP I White Paper. An ERP Guide to Driving Efficiency
I White Paper An ERP Guide to Driving Efficiency Table of Contents Executive Summary... 3 Best-in-Class Organizations Look to Enhance Efficiency... 3 How ERP Improves Efficiency... 3 Results... 6 Conclusion...
More informationA Primer on Valuing Common Stock per IRS 409A and the Impact of FAS 157
A Primer on Valuing Common Stock per IRS 409A and the Impact of FAS 157 By Stanley Jay Feldman, Ph.D. Chairman and Chief Valuation Officer Axiom Valuation Solutions 201 Edgewater Drive, Suite 255 Wakefield,
More informationISOs: THE SECRET TO REDUCING IT MAINTENANCE COSTS
ISOs: THE SECRET TO REDUCING IT MAINTENANCE COSTS The Challenges of Sustaining IT Infrastructure Chances are that your company s IT infrastructure has evolved significantly over the last three to five
More information8/25/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition
Concepts in Enterprise Resource Planning 2 nd Edition Chapter 2 The Development of Enterprise Resource Planning Systems Chapter Objectives Identify the factors that led to the development of Enterprise
More information