Position Description: Chief Information Officer Department: Information Technology Information Technology FLSA Status: Exempt. Revised: October, 2014

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1 Position Description: Chief Information Officer Department: Information Technology Division: Information Technology FLSA Status: Exempt Location: Griffiss Revised: October, 2014 PURPOSE: I. Assure the successful execution of the Credit Union s and its subsidiaries respective business missions by providing strategic and robust technology platforms to further business development and initiatives. This role is responsible for providing the vision and leadership to proactively create and direct enterprise-wide Information Technology (IT) systems that support business operations and service quality, while improving efficiency and enhancing cost effectiveness within the guidelines of established policies, procedures, strategic goals and objectives. II. Collaborate with the Information Security Officer to effectively oversee, plan and direct Enterprise Information and Cyber Security operations and operational controls. Oversee, plan and direct the operation of the Information Technology Division, including but not limited to: Enterprise Systems and Security, Network Communications (Data, Voice, Internet and Video), Network Application and Servers, Desktop Management and Support, Information Technology Help Desk, Data Center Operations and Interfaces, Image Scanning Operations, Disaster Recovery and others as appropriate. III. Responsible for management of short and long range planning for all aspects of AmeriCU s strategic technology initiatives. IV. To research, recommend and oversee the implementation of new applications or infrastructure systems, techniques and technologies to improve divisional and enterprise work processes as well as service delivery via programs, operations, automation, data communications and other uses of technology. ROLES AND RESPONSIBILITIES: Explores a wide variety of technology, identifying technology trends and evolving social behavior that may support or impede the success of the business, and establishes the technical vision and strategic direction for the organization s technological development and future growth for operations and service delivery and to maximize the value of technology investments. Keeps abreast of state-of-the-art developments in technology through various means. Focuses on strategic issues and overall effectiveness of the IT and e-services areas. Fills a leadership role on the IT Steering Committee, leading the organization, IT Division and e- Services in a proactive environment, and directing the use of information and other technology to improve work processes, operations, services, service delivery and support. Provides guidance and direction to IT and e-services management and staff as well as oversight of the administration and operations of IT and e-services. Supervises, assesses and oversees management staff, their skills and developmental needs and makes

2 recommendations and changes as required to maintain and support IT and e-services as well as organizational goals. Ensures future leaders of IT and e-services are identified and skills are updated to remain relevant and provide service, support and leadership continuity. Provides technology vision and direction. Develops the 3-5 year IT and e-services road map, based on Senior Management Team s growth plan for the organization. Ensures that road map includes make vs buy decisions that are based on resource loads, as well as determining what should be outsourced vs developing skills in-house. Cascades and communicates this plan to IT and e-services management and staff. Develops, monitors and manages the IT and e-services operating budget and technology plan, and division capital expenditures in AmeriCU s Operating Budget to support strategic goals and objectives. Reviews current technology investment for the organization. Compares spending to best industry practice to determine adequacy for future CU growth. Benchmarks technology spending as % of revenue and monitors for adherence or to recommend changes. Collaboratively contributes to Risk Management and IT Security from a support perspective. As a member of Senior Management, works directly with and collaborates with other Senior Managers for key decision making and to develop and monitor strategic initiatives, organizational performance, corporate culture and corporate image. Plays a key role in strategic planning from the technology perspective. Participates in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and resources are used responsibly. Creates and establishes reports and monitoring mechanisms to evaluate operations, policies, procedures, programs and systems in regard to the strategy, teamwork, employee utilization, work processes, traffic flow and controls. Collaborates with Senior, Financial Center and Support Management and direct reports in the continuous monitoring and evaluating of same, along with monitoring of systems infrastructure and databases to ensure user access and accuracy needs are met. Compiles and reviews records to determine division productivity, quality of output and cost of service. Develops methods to continually improve results. Directs action based on recommendations substantiated by valid data to improve efficiency and performance to implement changes required. Shares knowledge, mentors, and educates the organization s management, staff, Board, and business partners (as appropriate) with regard to the organization s technological vision, opportunities and challenges. Ensures that IT and e-services collaborates crossfunctionally and leads others in developing, monitoring, managing and training others in using/understanding IT policies, procedures, standards and metrics. Oversees the development, recommendations and implementation of strategic objectives, tactics, action plans and process changes to meet strategic goals, and improve operational functions and member service. Supports education among staff and encourages them to earn and/or maintain their certifications. In collaboration with the Information Security Officer, implements and maintains measures that provide the highest level of security for all technology and telecommunication systems required to be in compliance withal regulatory agencies and CU policy and procedure. This includes internet applications and any other devices that link data processing applications and information to members and outside third party vendors. Maintains security of all data

3 proprietary to the credit union and provides for the complete backup of all computer systems in case of system failure or disaster. Implements and maintains the CU Disaster Recovery plan. Periodically reviews and tests the plan to insure it remains viable and functional. Creates, maintains and enforces written policies and procedures regarding all computer operations in the IT and e-services departments and throughout the CU. Establishes and cultivates strategic service provider partnerships. Works with external technology consultants and regulators to conduct periodic technology assessments and compliance and control audits. Determines the optimal mix and maximizes both in-house and outsourced services, while optimizing costs of services through a mix of internal and external resources. Leads or facilitate cross-functional teams/projects and/or multiple levels of management and staff to determine, implement and maintain appropriate information technology and systems architecture, design and functionality to support strategic goals and objectives, users needs and acquisition of management information, data and reports. Represents the Credit Union at senior level to vendors and at appropriate organizational meetings to foster communication between organizations and further knowledge of hardware and software products and requirements. Supports internal/external auditors with any engagements of the Information Technology area, including responding to and implementing any recommendations in a timely fashion. TEAMWORK: Builds and maintains an effective working relationship with all members of the management team. Coordinates and integrates divisional work activities with other management team members work activities. Leads teams and other work groups to carry out departmental/divisional projects. PROJECT MANAGEMENT: Oversees projects. Utilizes the Action Plan Process to facilitate project planning and implementation including an assessment of resources required, costs, benefits, timelines, implementation schedules, and evaluation. FINANCIAL MANAGEMENT: Develops divisional budget in collaboration with middle management. Prepares and reviews organizational and divisional budget operating reports and reconciles variance; approves and ensures timely payment of invoices. STAFF DEVELOPMENT: Assists Managers/Supervisors in identifying technical skill(s) and ability developmental needs. Works to ensure that Division staff has technical skills and abilities and developmental opportunities, such as workshops, seminars, etc. to meet current and anticipated needs. PROFESSIONAL DEVELOPMENT: Monitors and identifies personal/professional development needs and maintains management's capabilities consistent with the organization s management philosophy and values through special project assignments, technical workshops and seminars; reading, reflection, course work, and management development opportunities and activities. PERFORMANCE MANAGEMENT: Works directly with Managers/Supervisors to establish performance goals and objectives consistent with the organization s strategy. Supervises and supports staff and conducts regular meetings (at least quarterly) and annual performance reviews. COMMUNICATION: Facilitates divisional staff meetings on a monthly basis or as needed. Provides relevant information to and from division in a timely and consistent manner. Seeks out

4 and uses feedback from staff and management. Models communication actions consistent with divisional communication commitments. CORPORATE CITIZENSHIP: Represents the Credit Union in a leadership position at appropriate internal events, professional organizations, and community events/programs. COMPLIANCE: Acquires and maintains the necessary working knowledge of Federal and State laws and regulations and Credit Union bylaws and policies, in order to ensure compliance when selling Credit Union services and products. Work is subject to review and/or audit on a no-notice basis by Management, Supervisory Committee, auditors and/or examiners. PROFESSIONALISM: Displays a pleasant, professional manner. Models desired behaviors to support the preferred culture. Follows guidelines established in the Credit Union's Policy Manual, including the Code of Ethics, Telecommunications Policy, dress code and attendance areas. SAFETY: Oversees safety/ergonomic program ensuring senior management s commitment to a safe working environment. Assigns safety goals and provides guidance for enforcement of safety regulations. INVENTORY MANAGEMENT: Ensures adequate inventories of equipment and software are established to minimize downtime and maximize productivity. Oversees development and maintenance of necessary equipment and software documentation. TECHNOLOGY PLANNING: Works in cooperation with the other divisional VPs and management team members to develop and monitor the technology plan to support the strategy and maximize organization performance. E-COMMERCE: Works in coordination with other divisional VPs to develop, implement, and monitor the overall E-commerce plan from an IT perspective. Supports current and future E- commerce activities, services and products (ie, web-based services, such as online bill payment). MISCELLANEOUS: Stays current with services and products provided by the Credit Union. Performs all other related duties as assigned. REPORTS TO: This position reports directly to the President/CEO. QUALIFICATIONS: Minimum of Bachelor s Degree with significant professional education and certifications or equivalent experience is acceptable. A Master s Degree in Management Information Systems, Information Technology, Computer Science or related degree is preferred. Certifications such as Microsoft Certified Systems Engineer, Cisco Certified Network Administrator and/or VMWare are preferred. Minimum of ten (10) years experience in MIS, IT, computer hardware, software, network systems, system integration, database management, and communications is preferred. Minimum of five to seven year s senior level management and supervisory experience in IT services and operations, including strategy development, strategic thinking, ability to lead, motivate and coach a high performing staff to meet strategic goals. Must possess strong leadership and management skills that facilitate collaboration in a team environment. Working knowledge of financial services, cost/benefit analysis, asset and liability management, and budget development is preferred. Systems analysis and systems integration, large-scale information management system change and programming experience are preferred. Must demonstrate excellent interpersonal, written and oral communications skills, as well as strong organizational and analytical skills.

5 Must be proficient in Microsoft Word, Excel, Access, PowerPoint and Internet use to produce reports, presentations, etc. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How much onthe-job time is spent in the following physical activities? Activity Never 0% Standing Walking Sitting Talking, Hearing Feeling, Grasping Climbing, Balancing Crouching, Crawling, Kneeling Reaching with Hands & Arms Tasting, Smelling Keyboarding / Data Entry Driving Occasionally 1-30% Frequently 30-70% Constantly 70-90%

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