COMMERCIAL CUSTOMER ACCEPTABLE USE, RETENTION AND DMCA POLICIES

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1 COMMERCIAL CUSTOMER ACCEPTABLE USE, RETENTION AND DMCA POLICIES PLEASE READ CAREFULLY BEFORE USING OUR SERVICES. THE ACCEPTABLE USE, RETENTION AND DMCA POLICIES SET FORTH BELOW CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND WOW! INTERNET, CABLE AND PHONE a provider of retail web hosting, , electronic commerce, and domain name services ( Services ). In these Policies, we refer to the operating company subsidiary of WOW! Internet, Cable and Phone that owns and/or operates the cable television system in your area pursuant to a cable television franchise or other authorization with the state or local franchising authority as WOW!, we, us or our and you as the Customer, you or your. In order to use the WOW! Services, you must read, understand and agree to abide by this Policy. WOW! MAY REVISE, AMEND OR RESTATE THIS POLICY FROM TIME TO TIME BY POSTING A NEW VERSION OF THIS DOCUMENT ON THE WOW! WEB SITE AT (OR ANY SUCCESSOR URL(S)). REVISED, AMENDED OR RESTATED POLICIES ARE EFFECTIVE IMMEDIATELY UPON POSTING. ACCORDINGLY, CUSTOMERS AND USERS OF THE WOW! SERVICES SHOULD REGULARLY VISIT OUR WEB SITE AND REVIEW THIS POLICY TO ENSURE THAT THEIR ACTIVITIES CONFORM TO THE MOST RECENT VERSION. BY ESTABLISHING AN ACCOUNT OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS POLICY AND OTHER POLICIES ADOPTED BY WOW!, AS AMENDED AND REVISED FROM TIME TO TIME. THIS POLICY APPLIES TO CUSTOMERS RECEIVING SERVICE THROUGH COMMERCIAL ACCOUNTS. COMMERICAL CUSTOMERS ARE SUBJECT TO THE FURTHER TERMS CONTAINED IN THE BUSINESS CUSTOMER AGREEMENT AND THE BUSINESS CUSTOMER AGREEMENT GENERAL TERMS AND CONDITIONS (THE BUSINESS TERMS ), AND OTHER POLICIES ADOPTED BY WOW!. A. ACCEPTANCE 1. YOU AGREE TO ADHERE TO THE POLICIES AND TO REFRAIN FROM THE EXAMPLES OF PROHIBITED CONDUCT, SET FORTH BELOW; 2. IF YOU ARE ACCEPTING ON BEHALF OF A COMPANY, YOU REPRESENT AND WARRANT TO WOW! THAT YOU HAVE FULL AUTHORITY TO BIND SUCH COMPANY; AND 3. IF YOU DO NOT AGREE TO ABIDE BY THIS POLICY PLEASE DO NOT USE OUR SERVICES. B. ACCEPTABLE USE POLICY A. Customer must use the Service in a manner that is ethical and in conformance with prevailing community standards. WOW! shall have the sole and non-reviewable right to determine whether Customer s use violates this standard. B. Customer must use the Service in a manner that respects the integrity of our system and all components thereof. Customer will not use or allow others to use the Service to disrupt WOW! s network or equipment, or equipment owned by other WOW! customers. For example, Customer agrees not to: (i) use or allow others to use the Service to disrupt other Internet Service Providers service, including but not limited to by bombing or the use of mass mailing programs; (ii) access or attempt to access other users' systems; (iii) disrupt others' use of the network; (iv) damage or change WOW! s or other users' computer hardware or software in any way, whether directly or indirectly. C. Customer must use the Service in a manner that does not create routing patterns that are inconsistent with the effective use of a shared network. WOW! shall have the sole and unreviewable right to determine whether Customer s use violates this standard.

2 D. Customer shall not use the WOW! equipment or the Service, directly or indirectly, for any unlawful purpose. For example, Customer shall not use the Service to: (i) post, store, disseminate or transmit through the Service any information, data or material (including any message or series of messages) that violates or infringes in any way upon the rights of others (including copyright, trademark or other intellectual property rights), that is unlawful, threatening, abusive, obstructive, harassing, libelous, invasive of privacy or publicity rights, or in the circumstances would be obscene, pornographic or indecent, constitutes hate speech or is otherwise objectionable, violent, offensive, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate (regardless of whether this material or its dissemination is unlawful), or that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law; (ii) engage in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software; (iv) engage in or promote gambling contrary to any laws, or display or promote any type(s) of intoxicant, alcoholic beverage, cigarettes or illegal substance contrary to any laws; (v) export encryption software over the Internet or otherwise, to points outside Canada or the United States, contrary to any export control laws; (vi) advertise, transmit, store, post, display, or otherwise make available child pornography or other forms of illegal pornography or obscene speech or material. WOW! shall notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through WOW! s Services; (vii) advocate, promote or provide assistance in carrying out violence or any other unlawful activity against any persons, animals or any governments, businesses or other entities; (viii) describe or display a weapon, or parts of weapons, or manuals for assembling any weapon, including but not limited to firearms, ammunition, explosives, grenades, bombs and caustic or other dangerous substances contrary to any laws; and (ix) promote products or services that involve a significant risk of death or injury to any persons, or damage to business or other entities or property. Customer also shall not link Customer s home page to material or content that violates the Service's Acceptable Use Policy or as specified by rules that WOW! may, from time to time, promulgate to govern Customer conduct. WOW! shall have the sole and unreviewable right to determine whether content violates these standards. E. The Service is for use only at Customer s specified business service location(s). Customer may not make the Service available to anyone other than Customer s business or Customer s business authorized employees, contractors, or other authorized users (i.e. members of the public, customers of an establishment, hotel or motel guests and patrons, or persons in a residence hall or apartment building) unless done with WOW!'s written approval in accordance with an applicable Business Customer Agreement. Unless otherwise allowed by WOW! s agreement with you, Customer shall not resell or otherwise offer or make the Service available to other users, locations or tenants, and shall not charge others to use the Service, in whole or in part, directly or indirectly, or on a bundled or unbundled basis. Customers are specifically prohibited from permitting other users and/or locations to access the WOW! Internet service, whether through wireless or other means. Customers may not connect the WOW! Equipment to any computer outside of Customer s business service location(s). F. Customer shall not utilize excessive "bandwidth" (i.e. volume of data transmitted or received) arising out of the Service at any time and on an on-going basis. WOW! reserves the right to suspend or terminate Service accounts where data consumption is not characteristic of a typical commercial user of the Service as determined by the company in its sole discretion, or where it exceeds published data consumption limitations. Customer must comply with all current bandwidth, data storage, and other limitations on the Service established by WOW!. Customer must ensure that Customer s activity (including, but not limited to, use made by Customer or others of any personal Web features) does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole judgment of WOW!) an unusually large burden on the network. In addition, Customer must ensure that Customer s activities do not improperly restrict, inhibit, disrupt, degrade or impede WOW! s ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network Services. Violation of this policy may, at WOW! s option, result in termination, suspension or limitation of Service, imposition of excessive bandwidth usage charges and/or imposition of limitations or restrictions on Customer s bandwidth usage, as more particularly described in the Business Customer Agreement. G. Neither WOW! nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, , file transfer, blog, newsgroup, and instant message transmissions as 2

3 well as materials available on online storage features such as websites and servers) made on the Service. However, WOW! and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this Policy and to disclose, block, or remove them in accordance with this Policy, the Business Customer Agreement, and applicable law. H. Customer may not use the Service for spamming. This includes but is not limited to the following activities: Sending bulk unsolicited messages Sending s which provoke complaints from the recipients Sending junk Using distribution lists that include people who have not given their permission to be included in such a distribution process Posting commercial ads to Usenet groups that do not permit them Posting articles that contain binary encoded data to non-binary newsgroups Sending excessive and repeated off-topic messages to newsgroups Sending excessive and repeated cross-postings Harassing other Internet users including but not limited to transmitting any threatening, libelous or obscene materials. Posting or transmitting charity requests, petitions for signatures, chain letters or letters relating to pyramid schemes or contests, or any other duplicative or unsolicited messages (commercial or otherwise). Posting or transmitting through the Service any material that constitutes or contains advertising or any solicitation with respect to products or service. Maintaining an open SMTP relay I. Activities that have the effect of facilitating unsolicited commercial or unsolicited bulk , whether or not the is commercial in nature, are prohibited. J. Customer will not use, nor allow others to use, the Service to intentionally transmit computer viruses, worms, Trojan horses or other harmful software programs and Customer will use Customer s best efforts to prevent the unintentional transmission of such viruses or other harmful software. K. Customer will not impersonate another user, falsify one's user name, age or identity in or in any post or transmission to any newsgroup or mailing list or other similar groups or lists. Customer will not forge any message header of any electronic transmission, originating or passing through the Service, or perform any other similar fraudulent activity. L. Customer must respect the property rights of others, including those conferred by copyright, trademark and other laws that protect intellectual property rights. Except as allowed by applicable law, Customer shall not upload, post or otherwise make available on the Service any material protected by copyright, trademark, or trade secret or other proprietary right without the express permission of the owner thereof. Customer may upload public domain materials and is responsible for and assumes all risks with respect to the determination of whether materials are in the public domain. 3

4 Customer shall at all times adhere to WOW! s DMCA Policy and Procedure for Making Claims of Copyright Infringement. Except as expressly permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of WOW! and, where applicable, the third party copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution or copyright notice shall be made. M. Customer will not access any other person's computer or computer system, software, or data without their knowledge and consent; breach the security of another user; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for Customer, logging into or making use of a server or account Customer are not expressly authorized to access, or probing the security of other hosts, networks, or accounts. Customer will not engage in any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity) N. Customer will not use or distribute tools designed or used for compromising security, such as password guessing programs, decoders, password gatherers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Network probing or port scanning tools are only permitted when used in conjunction with a residential home network, or if explicitly authorized by the destination host and/or network. Unauthorized port scanning, for any reason, is strictly prohibited. O. Customer will not restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any WOW! (or WOW! supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any WOW! facilities used to deliver the Service. P. Customer will not distribute programs that remove locks or time-outs built into software (cracks). Q. Customer will not initiate, perpetuate, or in any way participate in any pyramid or other illegal soliciting scheme. R. Customer will not participate in the collection of addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including "spyware") designed to facilitate this activity. S. Customer will not collect responses from unsolicited messages. T. Customer will not service, alter, modify, or tamper with the WOW! equipment or Service or permit any other person to do the same who is not authorized by WOW!. U. Customer will not connect the WOW! equipment to any computer outside of Customer s authorized business locations. V. Customer will not collect, or attempt to collect, personal information about third parties without their consent. W. Customer will not interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to "crash" a host. X. Customer will not violate the rules, regulations, or policies applicable to any network, server, computer database, or Web site that Customer accesses. 4

5 Y. Customer is fully responsible for Customer s account and is responsible for any misuse of the Service, even if the misuse was committed by an employee, a contractor, customer or guest with access to Customer s Service account. Customer is solely responsible for the security of any device Customer chooses to connect to the Service, including any data stored or shared on that device. Customer is responsible for maintaining the confidentiality of all Service logins and passwords. It is also Customer s responsibility to secure the Customer Equipment and any other service location(s) equipment or programs not provided by WOW! that connect to the Service from external threats such as viruses, spam, bot nets, and other methods of intrusion. Z. Messages posted to newsgroups must comply with the written charters or FAQs for those newsgroups as well as any other terms and conditions applicable to any particular newsgroups or provider of newsgroups. Advertisements, solicitations, or other commercial messages should be posted only in those newsgroups whose charters or FAQs explicitly permit them. Customer is responsible for determining the policies of a given newsgroup before posting to it. WOW! reserves the right to discontinue access to any newsgroup at any time for any reason. AA. Unless otherwise allowed by WOW! s agreement with you, Customer will not run programs, equipment, or servers from the Premises that provide network content or any other services to anyone outside of Customer s Premises LAN (Local Area Network), also commonly referred to as public services or servers. Examples of prohibited services and servers include, but are not limited to, , Web hosting, file sharing, and proxy services and servers BB. Users alone are responsible for the contents of their instant, video and audio messages and the consequences of any such messages. WOW! assumes no responsibility for the timeliness, mis-delivery, deletion or failure to store instant, video or audio messages. WOW! assumes no responsibility for the timeliness, mis-delivery, deletion, or failure to store these messages. In the event that a Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted as well. CC. Customer is solely responsible for any information or content that Customer or others (including Customer s employees, contractors, guests and customers with access to the Service) publish or store on any personal web page. WOW! reserves the right to remove, block, or refuse to post or store any information or materials, in whole or in part, that it, in its sole discretion, deem to be offensive, indecent, or otherwise inappropriate regardless of whether this material or its dissemination is unlawful. DD. As part of the Service, WOW! may provide web hosting services that your business can subscribe to and which include, among other features, domain name hosting, website hosting, file storage, and file transfer (collectively, the "Web Hosting Services"). Customer is solely responsible for any information that it or others publish or store on the Web Hosting Services. Customer is also responsible for ensuring that all content made available through the Web Hosting Services is appropriate for those who may have access to it. For example, Customer must take appropriate precautions to prevent minors from receiving or accessing inappropriate content. WOW! reserves the right to remove, block, or refuse to post or store any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of this Policy. For purposes of this Policy, "material" refers to all forms of communications including text, graphics (including photographs, illustrations, images, drawings, logos), executable programs and scripts, video recordings, and audio recordings. WOW! may remove or block content contained on your business Web Hosting Services and terminate its Web Hosting Services and/or your business use of the Service if we determine that your business has violated the terms of this Policy. EE. Customer must agree and adhere to the Digital Content License Agreement, which applies with respect to WOW! s provision in connection with the Services of certain objects including their API's as well as images, photographs, templates, animations, video, audio, music, text and "applets", and "online" or electronic documentation. FF. WOW! provides the Service for use in your business. Because WOW! provides the systems to deliver the Service to you, there are some things that your business can do using the Service that are directly attributable to WOW! and affect its reputation. For example, if your business uses the Service to send spam (or what spam reporting services or recipients classify as spam) or uses the Web Hosting Services for an improper purpose such as phishing, these activities may affect WOW! s reputation because of its ownership of the IP addresses associated with the Service. These activities also violate this Policy. WOW! reserves the right to suspend or terminate Service 5

6 accounts when your business use of the Service or any of its features, such as Web Hosting Services, negatively impacts WOW! s reputation as determined in its sole discretion. For example, any use of the Service or its features that results in your business Service account, or any associated WOW! information, being listed on, for example, spam reporting web sites such as Spamhaus, SBL, ROKSO, TrendMicro Maps, or SenderScore Blocklist, or antiphishing or anti-spyware services, may result in WOW! suspending or terminating your business Service account. GG. Customer shall not use the Service to provide instructions to others with respect to any prohibited activities described in this Policy, or to otherwise use the Service to facilitate a violation of this Policy, including advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this Policy, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software. HH. The Service shall not be used in any other manner, whether lawful or unlawful, that WOW! in its sole discretion determines to be harmful to its customers, operations, network, system, services, reputation, goodwill or customer relations. C. RETENTION POLICY 1. General Policy. WOW! reserves the right to manage its network for the greatest benefit of the greatest number of subscribers including, without limitation, the following: rate limiting, rejection or removal of "spam" or otherwise unsolicited bulk , anti-virus mechanisms, traffic prioritization, and protocol filtering. You expressly accept that such action on the part of WOW! may affect the performance of the Service. WOW! reserves the right to enforce limits on specific features of the Service including, without limitation, storage (including deletion of dormant or unchecked ). boxes Number of boxes depends on customer package. Size of mail boxes 1 GB per mailbox Dormant mailbox deleted (1) At 7 months (210 days) Maximum attachment size 25MB Message rules Customers with own domain name: 50MB Action Timing Inbox Read Delete Delete at time of account deactivation Unread (2) Delete After 120 days Drafts Delete Delete at time of account deactivation Junk Folder Delete After 14 days Trash Delete After 14 days Sent Leave message on server On by default Sent that is on server Delete Delete at time of account deactivation Rate limiting for webmail(3) 300 s per day 6

7 Rate limiting for Outlook(3) s per day (1) Dormant Mailbox Deleted: When a user does not read or send an message for at least 210 days their mailbox is subject to deletion without notice. All associated content including but not limited to messages, calendar items, and address book will also be subject to deletion. New messages sent to a dormant mailbox that has been deleted will be returned as undeliverable. (2) Unread Message Retention in Inbox: Messages that remain in the Inbox on the server, marked as unread, for more than 120 days after receipt are subject to deletion without notice. (3) These thresholds are guidelines only, and are subject to change by WOW! without notice. 2. Policy Changes. WOW! may revise, amend or restate this policy from time to time by posting a new version on the WOW! web site at (or any successor url(s)). Revised, amended or restated policies are effective immediately upon posting. Accordingly, customers and users of the WOW! Internet service should regularly visit our web site and review this policy. 3. Limitation of Liability. Notwithstanding anything contained in this retention policy (as it may be amended or restated from time to time), WOW! and its suppliers reserve the right at all times to delete a customer s , files, or other information that is stored on WOW! s or its suppliers servers or systems. Customer understands and acknowledges that WOW! shall have no liability whatsoever as a result of the loss or removal of any such , files, or other information. D. DMCA POLICY AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT WOW! requires that all Customers and users of the Service comply with U.S. copyright and related laws. It is WOW! s policy in accordance with the Digital Millennium Copyright Act (the "DMCA") and other applicable laws to reserve the right to terminate in appropriate circumstances the Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who WOW! believes in its sole discretion is infringing these rights. WOW! may terminate the Service at any time with or without notice for any affected customer or user. These policies do not affect any other rights WOW! may have under law or contract. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the DMCA to report alleged infringements. Pursuant to the DMCA, you may file a Notification of claimed infringement with the Designated Agent of WOW! if you believe that your rights under U.S. copyright law (See Title 17, United States Code, Section 512(c)(3)) have been violated. The DMCA provides the following procedure for parties to follow who wish to file a Notification of claimed infringement with WOW!. To serve a Notification on WOW!, send your Notification to: Name of Designated Agent to Receive Notification: Dave Walden Address to Which Notification Should be Sent: 1674 Frontenac Road, Naperville, Illinois Telephone Number of Designated Agent: Facsimile Number of Designated Agent: Address of Designated Agent: abuse@wideopenwest.com Contents of Notification In order to be effective under the DMCA, the Notification must (i) be in writing, and (ii) provided to the Designated Agent of WOW!. 7

8 In order for such a complaint to be effective under the DMCA, the Notification must include the following: 1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single Notification, a representative list of such works at that site. 3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. 4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted. 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. 6. A statement that the information in the Notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Upon receipt of the written Notification containing the information described in 1 through 6 above, WOW! will, in accordance with applicable law: 1. Remove or disable access to the material that is alleged to be infringing; and 2. Take reasonable steps to promptly notify the subscriber that it has removed or disabled access to the material. Contents of Counter Notification If a notice of copyright infringement has been filed against you, you may file a Counter Notification with WOW! s Designated Agent. In order to be effective, a Counter Notification must be written and include substantially the following: 1. A physical or electronic signature of the subscriber. 2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled. 3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled. 4. The subscriber's name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided Notification or an agent of such person. Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, WOW! will, in accordance with applicable law: 1. Promptly provide the complaining party with a copy of the Counter Notification; and 8

9 2. Replace the removed material or cease disabling access to the material within 10 to 14 business days following receipt of the Counter Notification, unless WOW! s Designated Agent first receives notice from the complaining party that an action has been filed seeking a court order to restrain alleged infringing party from engaging in infringing activity relating to the material on WOW! s system or network. NOTE: Under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys fees. See Title 17, United States Code, Section 512(d). NOTE: The information on this page is provided to you for informational purposes only, and is not intended as legal advice. If you believe your rights under U.S. Copyright law have been infringed, you should consult an attorney. E. LIMITATION OF LIABILITY AND INDEMNITY (a) NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT SHALL WOW!, ITS PARENTS, SUBSIDIARIES, AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, SUPPLIERS, RESELLERS AND DISTRIBUTORS (COLLECTIVELY, THE "WOW! ENTITIES" AND EACH, A "WOW! ENTITY") BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OR LOSSES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, OPPORTUNITY, EARNINGS, USE OR DATA, ARISING DIRECTLY OR INDIRECTLY FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION AND EVEN IF ONE OR MORE OF THE WOW! ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES OR LOSSES ARISING FROM OR IN ANY WAY RELATED TO DELAYS, ERRORS, INTERRUPTIONS, MISTAKES, OMISSIONS, NON-DELIVERY, INCORRECT DELIVERY, VIRUSES OR DEFECTS IN THE TRANSMISSION OF ANY INFORMATION, MATERIAL OR DATA OVER OR THROUGH WOW!'S SYSTEMS OR NETWORKS OR THE SYSTEMS OR NETWORKS OF THIRD PARTIES. (b) CIRCUMSTANCES MAY ARISE IN WHICH YOU ARE ENTITLED TO RECOVER DAMAGES FROM ONE OR MORE OF THE WOW! ENTITIES. IN SUCH INSTANCE, THE AGGREGATE LIABILITY OF THE WOW! ENTITIES FOR DAMAGES IS LIMITED TO THE LESSER OF (A) THE AMOUNT ACTUALLY PAID TO WOW! BY YOU UNDER THIS AGREEMENT DURING THE ONE (1) MONTH IMMEDIATELY PRECEDING THE DATE ON WHICH SUCH CLAIM ACCRUED OR (B) THE SUM OF FIVE DOLLARS ($5.00). THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING, WITHOUT LIMITATION, TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY WOW! HEREUNDER HAVE BEEN AND WILL CONTINUE TO BE BASED UPON VARIOUS FACTORS INLCUDING THIS ALLOCATION OF RISK. ACCORDINGLY, YOU HEREBY RELEASE THE WOW! ENTITIES FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THE LIMITATIONS STATED IN THIS PARAGRAPH. (c) YOU HEREBY ACKNOWLEDGE AND AGREE THAT WOW! AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY DELAY, OUTAGES OR INTERRUPTIONS OF THE SERVICES. FURTHER, WOW! SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT, WHERE SUCH DELAY OR FAILURE RESULTS FROM ANY ACT OF GOD OR OTHER CAUSE BEYOND ITS REASONABLE CONTROL (INCLUDING, WITHOUT LIMITATION, ANY MECHANICAL, ELECTRICAL, ELECTRONIC, COMMUNICATIONS OR THIRD-PARTY SUPPLIER FAILURE). (d) YOU HEREBY RELEASE AND HOLD HARMLESS, AND AGREE TO INDEMNIFY, THE WOW! ENTITIES AGAINST ANY AND ALL CLAIMS, ACTIONS, PROCEEDINGS, SUITS, LIABILITIES, DAMAGES, SETTLEMENTS, PENALTIES, FINES, COSTS OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS' FEES AND OTHER 9

10 LITIGATION EXPENSES) INCURRED BY THE WOW! ENTITIES, ARISING OUT OF OR RELATING TO (A) YOUR VIOLATION OR BREACH OF ANY TERM, CONDITION, REPRESENTATION OR WARRANTY OF THIS AGREEMENT, OR ANY APPLICABLE POLICY OR GUIDELINE; (B) YOUR USE THE SERVICES; OR (C) YOUR VIOLATION, ALLEGED VIOLATION, OR MISAPPROPRIATION OF ANY INTELLECTUAL PROPERTY RIGHT (INCLUDING, WITHOUT LIMITATION, TRADEMARK, COPYRIGHT, PATENT, TRADE SECRETS) OR NON-PROPRIETARY RIGHT OF A THIRD PARTY (INCLUDING, WITHOUT LIMITATION, DEFAMATION, LIBEL, VIOLATION OF PRIVACY OR PUBLICITY). (e) You are hereby notified that the WOW! Entities are intended third-party beneficiaries of this Agreement, with a right of enforcement of the exclusions and limitations of liability and the indemnities contained in this Agreement. F. DISCLAIMER THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WOW! DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICES, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Although WOW! will use commercially reasonable measures to maintain the security of the Services, WOW! assumes no responsibility for the effectiveness of these security measures provided by WOW!. G. CONSEQUENCES FOR ENGAGING IN PROHIBITED CONDUCT AND OTHER POLICY VIOLATIONS. In the event that you or any user of your account engage in any of the activities above or otherwise use the Service in a way that WOW!, in its sole discretion, believes violates WOW! s Acceptable Use or other policies, WOW! may: (i) take any responsive actions that it deems appropriate, including temporary or permanent removal of content, temporary or permanent blocking of websites, and/or the immediate suspension or termination of all or any portion of the Services, and (ii) recover costs and expenses from you for any harm caused to WOW! or its suppliers. WOW! and its agents and suppliers will have no liability for any these responsive actions. IN THESE CASES, TERMINATION OR OTHER CHARGES MAY APPLY, AS MORE PARTICULALRY DESCRIBED IN THE BUSINESS CUSTOMER AGREEMENT. WOW! further reserves the right to investigate suspected violations of its policies. Customer expressly authorizes WOW! to cooperate with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this policy. This cooperation may include: (i) WOW! providing available personally identifiable information about Customer to law enforcement or system administrators, including, but not limited to, user name, subscriber name, and other account information; and (ii) temporary or permanent blocking of certain websites. Upon termination of Customer s account, WOW! is authorized to delete any files, programs, data and messages associated with Customer s account. The failure of WOW! or its suppliers to enforce its policies, for whatever reason, shall not be construed as a waiver of any right to do so at any time. Customer agrees that if any portion of a WOW! policy (including the Acceptable Use Policy, Retention Policy and/or DMCA Policy) is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. H. MODIFICATION OF POLICIES. CUSTOMER AGREES AND ACKNOWLEDGES THAT WOW! MAY FROM TIME TO TIME AMEND, REVISE OR RESTATE THIS AGREEMENT AND/OR ANY OTHER POLICIES THAT APPLY TO ITS SERVICES. CUSTOMER SHALL BE NOTIFIED OF ANY AMENDMENTS, REVISIONS OR RESTATEMENTS THROUGH ELECTRONIC, WRITTEN OR OTHER MEANS. FOR EXAMPLE, WE MAY NOTIFY YOU OF SUCH CHANGES BY U.S. OR OVERNIGHT MAIL, BY HAND DELIVERY (E.G., AT THE 10

11 TIME OF INSTALLATION OF SERVICE), BY SENDING YOU AN OR BY POSTING THE CHANGE ON OUR WEBSITE AT (OR AN ALTERNATIVE SITE AS DESIGNATED BY WOW!). YOU AGREE THAT ANY ONE OF THE FORGOING MEANS OF NOTIFICATION IS SUFFICIENT. ANY AMENDMENT, REVISION OR RESTATEMENT OF THIS AGREEMENT SHALL BE EFFECTIVE IMMEDIATELY UPON THE GIVING OF SUCH NOTICE. CUSTOMER S CONTINUED ACCESS TO OR USE OF THE SERVICE SHALL BE DEEMED CONCLUSIVE ACCEPTANCE OF THE AMENDED, REVISED OR RESTATED AGREEMENT AND ITS TERMS AND CONDITIONS. BECAUSE WE MAY FROM TIME TO TIME USE THE METHODS DESCRIBED ABOVE TO NOTIFY YOU ABOUT IMPORTANT INFORMATION REGARDING THIS AGREEMENT AND OUR POLCIES, SERVICES AND RELATED MATTERS, YOU AGREE TO REGULARLY CHECK YOUR POSTAL MAIL, , AND ALL POSTINGS ON OUR WEBSITE AT (OR AT AN ALTERNATIVE SITE AS DESIGNATED BY WOW!). YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU BEAR THE RISK OF FAILING TO DO SO. REVISED AND EFFECTIVE: NOVEMBER 1,