Users: The Missing Link in BI Delivery
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- Octavia Crawford
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1 Users: The Missing Link in BI Delivery George Labelle, Chief Information Officer Mark Henschel, Manager, BI & DW Independent Purchasing Cooperative A Subway Franchisee Owned Organization Sponsored by:
2 Agenda Introductions and setting the stage IPC s BI challenge Our eureka moment changing course for success Balanced Insight Consensus fills the void Signals for change recognizing the need for your own eureka moment Questions & Answers
3 IPC is an independent SUBWAY franchisee-owned and operated purchasing cooperative IPC, Negotiates the lowest cost for goods and services, while improving quality, enhancing competitiveness and ensuring the best value to SUBWAY restaurants and their customers. IPC, Carefully selects strong trading partners and manages the risks inherent to the costing and distribution of products and services in the food service industry.
4 IPC recognized the need to change because BI is key to strategic areas of our business Breakage Analysis Promotion Analysis Supply Chain Analysis
5 Good News Bad News IPC, along with many companies, have struggled with flat-lined BI Initiatives Market dissatisfaction - Business Intelligence is a buzzword, but where is the intelligence? Changing business requirements BI applications can t keep pace with changing business needs. Self-service Widening rift between requirements for on-demand information and the ability for BI apps and IT to support self-service requirements. Collaboration Groups & teams dominate enterprises, yet BI tools fail to capitalize on real-time collaboration. Speed of deployment Time to value inadequate. Emergence of Agile BI Agile BI Delivery methods replace traditional with rapid prototyping, reacting vs. planning and iterative development. Many ask how best to incorporate?
6 Traditional BI delivery methods get failing marks in terms of satisfying business users; IPC shared similar challenges Common User Complaints I need access to new information as my business needs change I told IT what I wanted, and I didn t get what I asked for BI apps just aren t intuitive; they are frustrating to use IT can t respond to my reporting needs fast enough Any of this sound familiar?
7 OUR EUREKA MOMENT! Put users at the heart of the BI development process! t process! Happy Users = Happy IT Department
8 Challenges to getting there: Our delivery process was technically driven, not user focused 1-Business & Technical Requirements 2-Design Data Warehouse Structures & Indexes 3-Design ETL 4-Design MicroStrategy Semantic Layer 5-Design MicroStrategy Visualizations 6-Construct Data Warehouse 7-Construct ETL 8-Construct MicroStrategy Semantic Layer 9-Construct MicroStrategy Visualizations 10-Technical Testing 11-Tuning Development 12-User Acceptance Testing 13-(Technical) Deployment 14-Training on Deliverables Microstrategy (User Access) SQLServer (Target Data) Wherescape (Data Integration) Internal & External Source Data Initiation Feasibility Requirements Design Construction Testing Deployment Training Project Closure The old waterfall method encouraged a build down of requirements; not top down from users. New user requirements defined in development had to be put off to future projects.
9 Challenges to getting there: IPC was technically strong, but challenged in how to adequately deliver user access IPC Challenge Area Microstrategy (User Access) IPC Challenge Area IPC Strength Area SQLServer (Target Data) Wherescape (Data Integration) Internal & External Source Data Requirements Design Construction Testing Deployment Training Initiation Feasibility Project Closure
10 How we changed..
11 Consensus delivers agile, business driven BI out of the box Repeatability A central repository of reusable metrics and business models enables repeatable development that scales quickly and easily Prototype Solution Discover Requirements 1-2 weeks Collaboration Automated, multi user tool for collaborative development allows regular, iterative user input, rapid prototyping and test-driven development Technical Solution Solution Development 2-4 weeks Business Solution BI Solution Generation 1-2 weeks Clarity & Consistency Flexible workflow capability drives business meta-data alignment ensuring user project satisfaction and standardized corporate meaning across BI projects Self Service Intuitive and flexible apps enable self-service and ad-hoc queries to quickly adapt to changing business needs Consensus eliminates the most significant cause of project failure unmet business needs and frees developers to deliver immediate value to end-users
12 Our achievements to date New architecture, process and team in place Faster and more productive than with traditional approaches Backlog of 3 projects in March 10 KPI Scorecard project delivered in June Supply chain and value pay services reports projects delivered in August User engagement and adoption rates soar Quickest request turn around: 8 hours Users trimming hours of manual data manipulation every week
13 What our users think says it all. IPC User Satisfaction Scorecard Facilitates project collaboration so I get the BI app I asked for Enables me to add/change project requirements with ease Allows me to see working prototypes early & often, so I can give input along the development process Allows me to engage with the data to do ad-hoc queries as my business needs dictate Allows me to get the information I need to do my job quickly and easily
14 Consensus revolutionizes how IT and business users experience BI Collaboration propels project success Facilitates project collaboration and business alignment; eliminating months of manual input that goes stale before project is complete Rapid prototyping and working instances with real data available within days/weeks ensuring user input early and often Superior production with agility and ease Reduces development cycles Automates unproductive work (reducing costs) Frees IT to focus on high-value strategic projects
15 Signals you may need a Eureka moment Do you feel frustrated that you can't react in time to the business needs? Does it see as if your BI requirements are constantly changing? Are you tired of hearing that every new BI requirement results in changes to rewriting a large number of components? Do you have a BI request backlog that never seems to go away?
16 Some lessons learned Apply Agile BI strategically in concert with engaging the users in the process Agile BI can help IT organizations: Speed the delivery of analytic applications Put more intuitive tools in the hands of your users Expand the user audience that needs better decision-making tools An Agile BI environment can solve IT's longtime challenges Keeping pace with constant change Continual requests for new views, reports, and applications Wrestling to conform with new data sources, data structures, and content
17 Questions & Answers
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