Program Manager. Welfare Investigation Unit. Merced County Human Services Agency

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1 Program Manager Welfare Investigation Unit Merced County Human Services Agency Application Deadline Monthly Salary $5,766 - $7,016 Recruitment Type REVISED TO REFLECT A NEW APPLICATION DEADLINE AND TENTATIVE EXAMINATION DATES. Friday, July 17, 2015 at 5:00pm PST Open to the public, Full-Time Tentative Examination Dates Oral Examination Week of August 3, 2015 Work Location Examinations will be held in Merced County Merced, California About Merced County Merced County is an Equal Opportunity Employer Merced County, with a population of approximately 263,228, is located in the heart of the San Joaquin Valley, the world's most productive agricultural area, and spans from the coastal ranges to the foothills of Yosemite National Park. Merced, the county seat, with a population of approximately 81,102 is the most populated area of the County. With Merced County s central location in the state, travel to the San Francisco Bay Area or the picturesque resorts of Monterey and Carmel takes about two hours. Lake Tahoe and Reno are within a four-hour drive. Residents enjoy summer temperatures averaging 95 F and winters averaging 55 F. 1

2 Who May Apply Applicants who meet the Minimum Qualifications as stated on this bulletin may apply for this recruitment. The Position Under general direction, to plan, organize, develop, administer, and manage a variety of operations, functions, and programs within the Merced County Human Services Agency; to oversee the investigation of suspected fraudulent receipt of public assistance; to plan, organize, direct, supervise, and manage the operations, services and programs of a group of assigned units; to review for assigned programs; to develop special grants and proposals; to represent programs, consult with, and advise County officials, local agencies, citizen groups, and community organizations; to act for the Deputy Director of the Human Services Agency is their absence; and to do related work as required. Minimum Qualifications While the following requirements outline the minimum qualifications, only applicants who demonstrate the best qualifications match for the job will be selected to continue in the recruitment process. Applicants must meet the minimum qualifications by the application deadline. Experience: Two (2) years management level experience in social services, eligibility and grant determination, employment and training or administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing. One (1) year of this experience must have been in a full time supervisory capacity. AND Education: Equivalent to graduation from an accredited four (4) year college or university with a degree in social work, public administration, business administration, or related area. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.) If assigned to Welfare Investigation Unit: OR Experience: Three (3) years of full-time paid experience in criminal investigation work locating, observing and interviewing suspects and witnesses and preparing reports of findings. AND Education: Equivalent to graduation from an accredited four (4) year college or university with a degree in social work, public administration, business administration, or related area. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.) Certification: Possession of Certificate of Completion from a Basic P.O.S.T. Academy. 2

3 Foreign Education Applicants who completed their education outside of the United States must submit verification of degree and/or course equivalency by the application deadline. Organizations that provide foreign education credential evaluation services can be found at MSS will accept verification of degree and/or course equivalency from any of the listed member agencies. You must fax all pertinent documents to MSS at or them to prior to the application deadline. Additional Information A valid driver s license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Applicants for positions within the Human Services Agency are subject to a criminal history background check. There is no existing eligible list for this position. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. Knowledge and Abilities The following may be tested in the examination. Knowledge of: The functions, policies, programs, and procedures of the County Human Services Agency. Rules, regulations, and laws governing the determination of eligibility and funding of public assistance grants. Operating policies and general functions of the State Department of Social Services and State Department of Health Services. Economic/business development strategies, program and revenue sources. Problems related to economically disadvantaged persons. Administrative principles, management techniques and concepts. Program monitoring, development, and evaluation. Planning techniques for human services. Grant and contract management of programs and data processing applications for CalWORKs services. Budget development and expenditure control. Public personnel management, including equal employment opportunity. 3

4 If assigned to Welfare Investigation Unit will also require knowledge of: Investigative techniques and sources of information. Legal procedures and rules of evidence with particular reference to fraud investigation. Laws of search and seizure. Ability to: Plan, organize, direct, manage and coordinate the operations, functions, and programs of a group of units in the Eligibility and Employment Division of the County Human Services Agency. Assist with budget development and expenditure control. Provide supervision, training, development, and evaluation for Eligibility and Employment Division staff. Interpret and evaluate laws and regulations related to CalWORKs programs. Oversee program development, monitoring, and evaluation activities. Direct the gathering and analysis of information and the preparation of a variety of reports. Prepare and present evidence, reports and correspondence in effective oral and written form. Develop and negotiate contracts and other business and financial agreements. Effectively represent the Human Services Agency in investigative functions, contacts with the public, community organizations, service providers and other government agencies. Establish and maintain cooperative working relationships with those contacted during the course of work. Deal effectively with potentially hostile people of diverse backgrounds. Examination Information MSS reserves the right to revise the examination plan if the circumstances under which this examination was planned change. The examination process may include one or more of the following components: application evaluation, computer skills assessment, supplemental questionnaire, written examination, job related exercise, and/or a structured oral examination. Candidates will be notified of any changes to the examination plan as posted on this job bulletin. The examination components may consist of: ORAL EXAMINATION This examination will be weighted: 100% Categories tested may include: Analytical Budget Communication (Oral and Written) Computer Knowledge Education, Experience and Training 4

5 Interpersonal Relations Job Related Knowledge and Skills Planning/Organizational Skills Program Knowledge Supervision Training/Staff Development Examination Notification MSS will send you an informing you of your status once it has been determined. Candidates who apply via a paper application and do not supply us with an address will receive all recruitment notification via United States Postal Service. Selected applicants will be invited to the next step of the examination process. If you have not received notice at least two (2) working days prior to the tentative test date, please contact Merit System Services at mss@cpshr.us. Some positions require that all approved candidates take and pass an oral examination to continue in the recruitment process. If this job bulletin states that there will be an oral exam for this position please note the following: Prior to being scheduled for the oral examination, you will receive an from Merit System Services, mss@cpshr.us, asking you to confirm your interest in the position and your availability to attend the exam on a specific date. If you do not reply to the sent to you by the specified deadline or you are not available on the specified exam date, you will not be scheduled for the oral exam. Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact MSS at mss@cpshr.us or upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled exam. How to Apply Applicants must submit a completed MSS application, including any of the additional documents/materials indicated. Additional documents/materials are included in the online application. Apply online by logging onto and following the instructions. It is recommended that you apply via the online application system. Applicants without Internet access may fax a paper application to (916) or mail to the address below. Faxed or mailed applications will ONLY be accepted on the dates/times indicated on the front of this job bulletin. Faxing or mailing your application does not guarantee that your application will be among those approved. POSTMARKS ARE NOT ACCEPTED. Application packets may be obtained by contacting MSS, or the Social Services, Child Support, or HR Department in the county. 5

6 MERIT SYSTEM SERVICES 241 Lathrop Way, Sacramento, CA Website: Phone: (916) Note: Your application and any additional material become the property of MSS. Please make a copy for your file. This job bulletin will not be available online after the application deadline. Please print a copy for your records. Nothing in this recruitment bulletin constitutes an expressed or implied contract. MSS reserves the right to make necessary modifications to the examination plan and/or schedule in accordance with Local Agency Personnel Standards. Bulletin Re-Issue Date: July 2,

7 SUPPLEMENTAL FORM PROGRAM MANAGER WELFARE INVESTIGATIONS UNIT MERCED COUNTY HEALTH AND HUMAN SERVICES AGENCY APPLICATION DEADLINE: FRIDAY, JULY 17, 2015 Your responses to this supplemental questionnaire are an integral part of your examination, and will be reviewed and evaluated based on the job requirements. Applicants with the most relevant experience will be invited to the examination. It is important that your responses be as complete and detailed as possible. Please write your responses on separate sheets of 8 ½ X 11 paper, referenced to the appropriate questions, and attach them to this cover sheet. FOR ONLINE APPLICANTS, THESE QUESTIONS WILL BE INCLUDED IN THE SUPPLEMENTAL SECTION OF THE APPLICATION. FAILURE TO RESPOND TO THIS SUPPLEMENTAL QUESTIONNAIRE AND SUBMIT YOUR RESPONSES TO MERIT SYSTEM SERVICES BY THE APPLICATION DEADLINE WILL ELIMINATE YOU FROM THE EXAMINATION PROCESS. Name: Date: 1. Describe your work experience conducting criminal investigative work locating, observing and interviewing suspects and witnesses and preparing reports of findings. Include in your response, the number of hours worked per week, employment dates (month and year), each employer s name, and the specific duties performed for each position. 2. Do you possess a Certificate of Completion from a Basic P.O.S.T Academy? Yes No 7