Health Activation Services

Transcription

1 Health Activation Services Health Activation Services March 2015

2 Deloitte s Health Activation Services Going beyond the bricks and mortar What are Activation Services? Activation Services are A proven approach to capital planning which takes you beyond the bricks and mortar and pre-determined checklists instead, Deloitte and our partners converge facility design with ownership and operational readiness so that you can realize your vision for the future A full suite of services that work across the entire journey from your initial planning and strategy to detailed operational requirements, execution, and transitioning to day 1 and beyond A unique set of capabilities that integrate across service lines, including Health, Financial Advisory, and Infrastructure Planning A partnership model between Deloitte and our clients to enable efficient, high quality care and outcomes Activation planning an opportunity for change The capital planning checklist provides a strong foundation to support capital development. However, healthcare facilities need to develop an equally strong checklist for organizational development, strategy and change to fully optimize the investment. Thinking between the stages is equally important to long term operational success if we want to not only change where we work but how we work. It all starts with asking the questions that go beyond the checklist: Have we explored the options, locally, nationally and globally? Have we maximized our investment and our capabilities? Have we created a high quality, responsive and sustainable organization of the future? Can we meet or exceed the evolving needs and expectations of our patients? Deloitte Health Activation Services 2

3 Early, big thinking is critical in health activation planning How you start shapes your overall success Good design and good decisions early on It is critical to do the big thinking early on in the health activation planning process as decisions become compounded as a result, even small changes can have significant impacts later on in the process. Build a solid foundation Phases of planning are cumulative and need to be built on a solid foundation of data and evidence from the start. A collaborative approach to stakeholder engagement is critical throughout all phases of health activation planning. Ease of Making Changes Planning Design Contracts Construction Health Activation Planning Cost of Making Changes Operations Thinking between the stages Success in health activation planning requires consideration of the steps between the prescribed stages. Effective pre-planning is underpinned by an effective procurement process. A coordinated process supports effective contractor management, seamless transition across stages, consistency in approach and reduces risks for the hospital in taking the burden of rework and delays. Changing partners throughout the process increases the risk of unintended impacts and suboptimal outcomes; a single, consistent partner will be core to integration of steps along the journey. Partnering with Deloitte throughout the process will support development of a comprehensive plan that is adhered to so that end outcomes reflect the original goals, objectives and vision of early phases. Deloitte Health Activation Services 3

4 What s your approach? When strategizing around an approach, it is important to evaluate all clinical and operational capabilities to position for high quality care delivery, outcomes and patient satisfaction. Activation services provide a structured, guided approach to addressing key questions when mobilizing change within an existing healthcare system or implementing a new method of care delivery. Diagnostics Ancillary Services Health System Capabilities Clinical Capabilities Medical and Surgical Services Operating Rooms and Procedural Rooms Operational Capabilities Emergency Department Administration Supply Chain HR IT Legal Marketing Finance Facilities Clinical Support Services Operational Efficiency O Accessibility A Safety & Security S Infection Control I Sustainability S Patient experience and quality outcomes Deloitte s Differentiators Deloitte s approach to capital planning focuses on understanding the functional needs so the building becomes an effective vehicle to activating your model of care for the future Deloitte brings an experienced team with the capability to tackle challenges from a crossfunctional view to develop a building that is realized as cost-effectively as possible Deloitte helps you maximize your investments by helping you develop a comprehensive plan for the total cost of operations, including postimplementation We will work with you to drive the process so that you end up with an outcome that drives your process, rather than a process that drives your outcomes Project Management Office Change management and communication Deloitte partnerships and relationships Key enablers of Activation Services Deloitte Health Activation Services 4

5 A seasoned team to help navigate the planning process to achieve efficiency and innovation in your future vision A proven track record in supporting activation planning from strategic visioning to day 1 and beyond. Deep understanding of the opportunities and implications related to QBPs, HBAM and overall health system trends (regionally, nationally and internationally) Our team brings extensive experience in supporting complex, multi-site Lean transformations which will set the foundation for transformational change Deloitte s global reach and experience provide you with insights and education on the benefits and risks of each procurement model and implications for your organization s context We bring the capabilities to translate comprehensive projection models and clinical data analysis into relevant, practical insights Our team s deep experience allows us to develop a cohesive and comprehensive plan for hospitals across the capital planning stages and across multiple consultants and services Our team s extensive strategic and clinical advisory services support your unique definition of a future vision for the organization Deloitte s team is experienced in developing customized evaluation tools to define accountability and measure success in the future Deloitte s differentiators provide added value in your capital planning process Strategy & Planning Financing & Procurement Project Execution Operations Technology & Innovation Stakeholder Engagement Deloitte Health Activation Services 5

6 Contacts Deloitte s Health Activation Services team would be pleased to discuss your questions around building a facility for the future. Please reach out to any of us to get the conversation started: Lyn Baluyot Partner lbaluyot@deloitte.ca Lisa Purdy Partner lpurdy@deloitte.ca Samuel Pickering Partner spickering@deloite.ca Gloria Kain Senior Health Advisor gkain@deloitte.ca Young Lee Senior Manager ylee@deloitte.ca Deloitte Health Activation Services 6

7 Deloitte, one of Canada's leading professional services firms, provides audit, tax, consulting, and financial advisory services. Deloitte LLP, an Ontario limited liability partnership, is the Canadian member firm of Deloitte Touche Tohmatsu Limited. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. The information contained herein is not intended to substitute for competent professional advice. Deloitte LLP and affiliated entities.