Role Profile. Job Title. Role Profile Title. Department. Location. Reports to. Direct Reports (including Volunteers) Salary Range.

Transcription

1 Role Profile Job Title Role Profile Title Fundraising Operations Manager (South and East England, including London) Fundraising Operations Manager Role Profile Department Fundraising Operations Team, RSPB Fundraising Direct (RFD) Location South and East England (Kent, East Sussex, West Sussex, Surrey, Hampshire, west Dorset, Wiltshire, Berkshire, Gloucestershire, Herefordshire, Worcestershire, South Oxfordshire, South Buckinghamshire, Norfolk, Suffolk, Essex, Hertfordshire, Bedfordshire, Cambridgeshire and Greater and Central London) Reports to General Manager Direct Reports (including Volunteers) Area Managers x4 Salary Range 35,000-42,000 per annum Closing Date Friday 1 st July Interview Date w/c 11 th July Job Purpose To lead, manage and motivate a team of four Area Managers (and by extension Face-to-Face Field Fundraisers) operating within RSPB Fundraising Direct to deliver high quality, high volume new membership-based supporters for the RSPB. To ensure the team operates at all times within best practice and compliance guidelines. To drive cultural and operational change in a fluid marketplace. To represent the fundraising team on the Senior Management Team.

2 Key Result Areas Successful fundraising performance, with the South Central, South East, East and London regional teams all achieving required KPIs Fundraising team achieving and exceeding expected standards of compliance and behaviour Delivering and exceeding own individual key objectives (KPIs) set by the General Manager Role modelling RSPB cultural values Successful delivery of allocated projects Positive feedback from internal colleagues (SMT, Venue Team, Area Management team, Support Services and Fundraisers) Key Contacts and Working Relationships Internal External General Manager to agree objectives and overall fundraising strategy Other RSPB membership recruitment teams Area Management Team to lead, motivate and develop the Field Fundraising team Venue & Support Services Team Store and venue managers: developing new and maintaining existing private site relationships for fundraising purposes and opportunities. Senior Management Team RSPB HQ / Region and Country colleagues.

3 Financial Responsibility To operate and be responsible for financial due diligence and operating performance within agreed levels of authority. Essential qualifications Educated to A level standard or above. Other leadership/management training, development or qualifications are advantageous Essential knowledge Excellent understanding of face-to-face fundraising or face-to-face sales Excellent understanding of field-based/remote management techniques Excellent understanding of performance management best practice Strong understanding of training and learning programmes, and long term individual development Change management best practice Comprehensive use of Microsoft packages, including Word, Outlook and Excel. Main elements of the regulations relevant to sales management and charity fundraising, specifically IOF and PFRA guidelines Employment law best practice Basic understanding of issues facing the environment and nature conservation Good understanding of RSPB key campaigns, projects and initiatives. Essential skills Creative thinking and an open mind Ability to motivate and inspire a team to achieve their targets Ability to innovate and adapt to new circumstances in a changing environment Ability to communicate articulately both verbally and in writing. Ability to prioritise and manage own workload effectively. Ability to identify strengths and development needs, and give appropriate feedback. Excellent presentation and training delivery skills Ability to clearly articulate detailed reporting both verbally and in writing. Excellent interpersonal and communication skills Excellent self-management; use of initiative when required and the ability to resolve problems successfully. Sound coaching, mentoring, presentation and facilitation skills

4 Essential experience Sales or fundraising management and team leading Proven ability to support, mentor, guide and train Area Managers to achieve and exceed recruitment targets and objectives (KPIs). Effectively leading a remote/field-based team A quality-first approach to sales/fundraising Effectively leading cultural change within a sales/fundraising team Consistently achieving and exceeding sales/fundraising targets (KPIs). Experience of recruitment, interviewing and selection processes Desirable qualifications, knowledge, skills and experience RSPB s work culture values and brand values Understanding of situational leadership techniques Understanding of meta programs Other leadership/management training, development or qualifications How we expect you to work Fundraising Direct has eight key values that are important to our organisation s success. We expect all employees to demonstrate the following behaviours in everything that they do: Dynamic We re losing our birds, wildlife and natural places fast. That s why the RSPB needs to communicate with urgency and talk about action. Being dynamic means we can be witty, energetic and engaging too. Inspiring We express a can-do attitude. We tell true, emotional stories about need, jeopardy, urgency, innovation and success that make more people want to get involved. Sociable We work in partnership with whoever we can to save nature. That means we don t dominate or broadcast. We have a targeted, relevant and personal conversation with people who care as much as we do. And we give whoever we re talking to a voice and a role, with as many opportunities as possible to get involved. Knowledgeable Everything we do is based on science. That s why we re a trusted voice, and why we have a role in informing, persuading and educating the world about birds, wildlife and nature and what we can all do to save them. Focused We have Clarity of direction and are united around a common purpose.

5 Together We recognise the power of working together. We re open to influence and respect other people. We share knowledge. Bold We constantly strive for growth and look to meet or exceed our targets Give and take responsibility. We active decisively and are open to new ideas and suggestions Supportive Everyone matters, all skills of all people. We set people up for success, build confidence and selfbelief. We treat people fairly and consistently. We treat each other respectfully, valuing each other and ourselves. We are friendly, empathetic and firm. In line with these competencies, the following behaviours are essential upon appointment to this particular role and will need to be part of what you do for you to add value to the RSPB: Highly self-driven to exceed targets and expectations and attain high standards of behaviour Friendly, enthusiastic and positive personality Additional Information Working as part of a small and focused Senior Management Team, you will be expected to help and cover colleague s work areas as needed when necessary. We expect you to carry out your job responsibilities in an environmentally aware manner, ensuring as little damage to the environment as possible. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound value for money principles in undertaking purchasing or supply of goods and services. RSPB Fundraising Direct is a business unit under the RSPB's trading subsidiary, RSPB Sales Ltd, and provides supporter recruitment services to the charity's marketing and fundraising teams.