2470 RO120 QUICK CONNECT

Transcription

1 IMPORTANT SAFETY and QUALITY NOTICE PENTAIR WATER PURIFICATION main fax 5730 North Glen Park Road Milwaukee, WI United States June 29, 2015 PENTAIR ROMATE PRODUCT EXCHANGE PROGRAM IMMEDIATE ACTION REQUIRED RE: 4 Quick Connect Tanks Featuring Threadless Quick Connect Drain Assemblies Dear Valued ROMate OEM: Pentair is initiating a voluntary product exchange of its ROMate tanks featuring the 4 Quick Connect (QC) drain assembly ( Tank ) in specific applications to maintain the safety of its customers and quality of the product. This exchange does not include the ROMate threaded tanks (Classic Series). Pentair has received a limited number of reports in which the Tank has separated from the drain assembly in high-pressure or commercial applications, resulting in a release of energy that may potentially cause property damage or bodily harm. Pentair will replace the Tank at no charge and will provide a standard labor credit for installation. This exchange program is being conducted for Tanks featuring a 4 QC drain assembly with the following product model numbers only: Part # CH CH CH CH CH CH CH Description 1623 RO15 QUICK CONNECT 1628 RO20 QUICK CONNECT 1640 RO30 QUICK CONNECT 1653 RO40 QUICK CONNECT 2450 RO80 QUICK CONNECT 2438 RO60 QUICK CONNECT 2470 RO120 QUICK CONNECT Please take the following actions to complete the Tank exchange:

2 PENTAIR WATER PURIFICATION main fax 5730 North Glen Park Road Milwaukee, WI United States Inspect your inventory to see if you have any Tanks in stock. If so, please follow the Pentair warranty claim process for Tank replacement. Contact your customers who have purchased Tanks. If you have identified customers with Tanks, please contact your local Pentair Customer Care representative or call to begin the product exchange process. Please review the attached list of Frequently Asked Questions (FAQs) to learn more about the program. NOTE: Pentair does not authorize or recommend consumer replacement, service, or rework of the tanks in question. Any such replacement, service, or rework should only be performed by a professional contractor. Thank you for your cooperation and understanding. Pentair regrets any inconvenience and appreciates your support as we seek to avoid any related potential issues that could negatively impact the satisfaction of your customers. We sincerely value our relationship with your company. Sincerely, Joel Voytek Global Product Manager - Tanks Pentair Residential Filtration, LLC Attachments 1. Dealer Notification Letter 2. Tank Exchange Instructions 3. Frequently Asked Questions

3 IMPORTANT SAFETY and QUALITY NOTICE PENTAIR WATER PURIFICATION main fax 5730 North Glen Park Road Milwaukee, WI United States June 29, 2015 PENTAIR ROMATE PRODUCT EXCHANGE PROGRAM IMMEDIATE ACTION REQUIRED RE: 4 Quick Connect Tanks Featuring Threadless Quick Connect Drain Assemblies Dear Valued ROMate Dealer: Pentair is initiating a voluntary product exchange of its ROMate tanks featuring the 4 Quick Connect (QC) drain assembly ( Tank ) to maintain the safety of its customers and the quality of the product. Pentair has received a limited number of reports in which the Tank has separated from the drain assembly in high-pressure or commercial applications, resulting in a release of energy that may potentially cause property damage or bodily harm. Pentair will replace the Tank at no charge and will provide a standard labor credit for installation. This exchange program is being conducted for ROMate Tanks featuring a 4 QC drain assembly with the following product model numbers only: Part # CH CH CH CH CH CH CH Description 1623 RO15 QUICK CONNECT 1628 RO20 QUICK CONNECT 1640 RO30 QUICK CONNECT 1653 RO40 QUICK CONNECT 2450 RO80 QUICK CONNECT 2438 RO60 QUICK CONNECT 2470 RO120 QUICK CONNECT

4 PENTAIR WATER PURIFICATION main fax 5730 North Glen Park Road Milwaukee, WI United States Please take the following actions to complete the Tank exchange: Contact your Tank Distributor to initiate the product exchange process for any Tank in your inventory or Tanks installed in the field. Any 4 QC Aircell replacement kits in inventory should be returned for full credit. NOTE: Pentair does not authorize or recommend consumer replacement, service, or rework of the tanks in question. Any such replacement, service, or rework should only be performed by a professional contractor. Please review the attached list of Frequently Asked Questions (FAQs) to learn more about the program. If you or your customers have any questions regarding this program, please contact your Sales or Customer Care representative at Thank you for your cooperation and understanding. Pentair regrets any inconvenience and appreciates your support as we seek to avoid any related potential issues that could negatively impact the satisfaction of your customers. We sincerely value our relationship with your company. Sincerely, Joel Voytek Global Product Manager - Tanks Pentair Residential Filtration, LLC Attachments 1. Tank Exchange Instructions 2. Frequently Asked Questions

5 ROMATE QUICK CONNECT TANK EXCHANGE INSTRUCTIONS This instruction sheet details the procedure for exchanging an existing ROmate Quick Connect Captive Air Tank with a ROmate tank that has a threaded drain assembly. REMOVING THE EXISTING TANK NOTE: Prior to performing any work, please reference any included service manuals or warning labels on the product for product-specific warnings or instructions. WARNING: Failure to install and operate this tank according to the manufacturer's recommendations may cause the tank to fail, resulting in fatal injury or property damage, and/or render the tank inoperable. This tank is prepressurized and under no circumstances should the tank, fittings, or connected system be disassembled prior to the complete discharging of air and fluid pressures Ensure that any water supply valves to the system are turned off or turn off electrical power to the pump at the control box. Turn on a water faucet close to the tank and let the water drain from the tank until no water is seen flowing from the faucet. Leave the faucet open. Remove the plastic cap from the top of the tank (Figure 1A), exposing the air stem (Figure 1B). Remove the air stem cap (Figure 1C). Use an air pressure gauge to determine the existing tank precharge pressure. Make note of this value for use in step 4 of the installation procedure. Using a screwdriver or the air stem cap, depress the poppet at the center of the air stem to relieve the air pressure in the tank. Allow all air to escape the tank before continuing. The tank can be safely removed when all air and water have been evacuated from the tank. Use an air pressure gauge to verify that the air pressure in the tank is zero before continuing. Separate the tank from the system plumbing connection in the following order: a. Loosen the red "C" clip from the Quick Connect connection on the tank using a screwdriver or similar tool and pull the clip straight out (Figure 2A). NOTE: If the clip is not easily removeable, check to ensure that all air has been evacuated from the tank. b. De-couple the Quick Connect plumbing adapter from the tank drain assembly (Figure 7. 2B). INSTALLING THE NEW TANK c. Remove the Quick Connect plumbing adapter from the threaded system plumbing connection (Figure 2C). Remove the existing tank. Unpack and position the new tank. Apply 2-3 wraps of plumbing tape to the male NPT connection on the new tank. Install any necessary plumbing adapters to the existing plumbing connection to connect to the male NPT connection on the new tank. A union is recommended for ease of future service. After all plumbing connections have been made to the new tank, check the precharge air pressure on the new tank and compare with the value recorded from the existing tank in step 4 of the tank removal procedure. Adjust the precharge pressure as needed. Refer to the tank service manual for detailed precharge specifications. NOTE: Applications with high flow rates, high system pressures, or elevated water or air temperatures have unique precharge requirements. Please refer to the tank service manual for specific guidelines. Ensure that the current application does not exceed operating specifications of the product as stated on the product warning label. Turn off the faucet that was opened at the beginning of the tank removal procedure. Turn on any closed water supply lines and resupply power to the pump if needed. Allow the tank to fill with water. Check for leaks and repair as needed. waterpurification.pentair.com

6 1 A 1 C 1B Figure 1 Air Stem at Top of Tank 2B 2 A Figure 2 Quick Connect Removal 2 C WATER QUALITY SYSTEMS 5730 NORTH GLEN PARK ROAD, MILWAUKEE, WI P: WATERPURIFICATION.PENTAIR.COM CUSTOMER CARE: tech-support@pentair.com All Pentair trademarks and logos are owned by Pentair, Inc. or its affiliates. All other registered and unregistered trademarks and logos are the property of their respective owners. Because we are continuously improving our products and services, Pentair reserves the right to change specifications without prior notice. Pentair is an equal opportunity employer Pentair Residential Filtration, LLC All Rights Reserved.

7 Frequently Asked Questions (FAQs) for the RoMate 4 Quick Connect Tank Exchange Program 1. What tanks are included in the exchange program? a. This exchange program is ONLY intended for RoMate tanks featuring a 4 Quick Connect drain assembly ( Tank ) that have been used in high-pressure commercial applications or which have been serviced. b. The exchange program only includes Tank part numbers listed in the Communication Letter. 2. What should I tell the End User as to why the Tanks are being exchanged? a. Pentair is conducting a voluntary Tank exchange due to a limited number of reports in which the Tank separated from the drain assembly. 3. What does it mean when a tank has been serviced? a. A tank is considered to have been serviced if any work has been performed on the system that involved disconnecting the drain assembly from the tank and reinstalling it, such as in the replacement of an aircell. 4. What type of tanks will be used to replace the targeted Tanks? a. Tanks targeted for exchange will be replaced with like models that feature a drain assembly with a threaded male NPT connection instead of a Quick Connect. 5. When and how will I receive replacement Tanks? a. Your company will be provided a designated amount of Tanks to support the startup of the exchange effort before you start service calls. Upon receipt of the Communication Letter, contact your Sales or Pentair Customer Service Representative and request Tanks as part of this exchange program. b. It is important you mention the 4 Quick Connect Tank Exchange Program to ensure the order is entered properly and you are not charged for Tanks. 6. How do I get reimbursed for labor related to the Tank exchange? a. For each Tank provided to a customer, Pentair requires a completed warranty claim. Receipt of a completed warranty claim will result in Pentair giving your company a labor credit and allow the shipment of additional Tanks. Failure to follow the warranty process may result in a denial your claim. The labor credit is intended to cover the cost of exchanging a 4 Quick Connect Tank with a model that features a threaded connection. 7. What is a warranty claim process? a. A warranty claim is the Pentair standard procedure to obtain the benefits warranted in our Limited Warranty. To file a warranty claim, send your Customer Care representative: i. A picture of the 4 Quick Connect Tank label (information on label must be legible) 4 QC RoMate Pro Channel Tank Exchange Program FAQs v

8 ii. The replacement tank installation date iii. The replacement installer s name with service invoice iv. A picture of the crushed air stem to verify that the Tank cannot be reinstalled. b. To crush air stem, remove valve core using a Schrader valve core removal tool. Ensure all air pressure has been relieved from the Tank before removing the tool. Crush empty air stem using wire cutters or pliers. c. Pentair requires a separate warranty claim to be submitted to us for each Tank to be exchanged. 8. Why do I need to submit a warranty claim to get more tanks? a. Pentair wants to ensure that tanks are available to customers based on their replacement schedule. Pentair will be supplying all customers with tanks to go to their first service calls, but require warranty claims to for the next shipments to ensure tanks are actively being exchanged. b. When requesting more tanks, it is important that you mention the 4 Quick Connect Tank Exchange Program to ensure the order is entered properly and you are not charged for tanks. 9. What if I don t use all of the tanks Pentair sent me? a. Customers can either return the tanks to Pentair by requesting a Return Material Authorization (RMA) or they may purchase the Tanks. b. In an effort to maintain a supply of tanks to be available for exchange, if a customer has not provided any warranty claims within three (3) months of receipt of tanks as part of this program, Pentair will request the tanks be returned or offer to debit the customer s account for the cost of the tanks. 10. May I order additional Tanks if I have a very rapid deployment schedule? a. Yes, please contact your customer service representative to request more. When requesting more tanks, it is important that you mention the 4 Quick Connect Tank Exchange Program to ensure the order is entered properly and you are not charged for tanks. 11. Where can I get more information about exchanging Tanks? a. In addition to this FAQ, Pentair has provided a Tank Exchange Instruction Sheet that details the proper procedure for exchanging Tanks. b. A video of a Tank exchange illustrating this procedure can be found here: c. If you have any additional questions, please contact your Sales representative. 4 QC RoMate Pro Channel Tank Exchange Program FAQs v

9 EXCHANGE PROGRAM - 4" QC TANK CLAIM FORM Return Form with labels and pictures by sending it via Mail, , or Fax to: Pentair Residential Filtration, LLC Fax: North Glen Park Road orders.prf@pentair.com Milwaukee, WI USA ATTN: RoMate Warranty / CSA 366 DATE: Debit No. RoMate Warranty Completed By: Credit To: Address: Account No. Phone or Pentair Customer # For Pentair Use Line Model Number Tank Serial Number (includes Date code) Label Provided (yes or no) Picture Provided (yes or no) Credit Tank Credit Labor Disposition