Robert Walters Midlands SSC Forum - Welcome
|
|
|
- Dylan Higgins
- 7 years ago
- Views:
Transcription
1 Robert Walters Midlands SSC Forum - Welcome AUSTRALIA BELGIUM BRAZIL CHINA FRANCE GERMANY HONG KONG INDONESIA IRELAND JAPAN LUXEMBOURG MALAYSIA NETHERLANDS NEW ZEALAND SINGAPORE SOUTH AFRICA SOUTH KOREA SPAIN SWITZERLAND TAIWAN THAILAND UAE UNITED KINGDOM UNITED STATES VIETNAM
2 Page 2 Midlands Shared Services Forum 11 th June 2015
3 Shared Services & Change Management Page 3 In our session this afternoon:- Stephen Duffy from Act Lean, & Sharon Walton from Bilfinger/GVA 90% of all change projects fail will explore with you how to make sure change is managed properly to optimise your chances of success on change programmes We will cover (amongst others things..) the following topics: Ø Ø Ø The context for change management in shared services, Bilfinger/GVA s experience of what works and what doesn t, A practical session to explore what works for you.
4 Page 4 Session Agenda 1 Context: The SSC Curve and Change Management (i) (ii) The psychology of change, Defining the future, and bringing people with you, (iii) 2 Managing your transition path option(s), Case Study: Bilfinger/GVA and Change Management, 3 Workshop session: What on your change agenda?
5 Page 5 Shared Services and Change Management Stephen Duffy. Act Lean Ltd
6 Change Management & the SSC value curve Page 6
7 2 initial questions: Page 7 Are programme management and change management the same thing? Is change management an art or a science?
8 (1) Theory: The psychology of change Page 8 Acceptance Active Anger Emotional Response Bargaining Passive Denial Depression Time!
9 Act Lean s 3Es 3-Circle Change Model : NHS example Page 9 Environment En5ty What if the contents of 1 or more circles change? Employee Group Act Lean 2013 I see a 'me where someone who s got heart failure because they ve had a previous heart a;ack is si=ng at home and wearing some unobtrusive sensors, and his phone goes, and it s a health professional saying: Mr Smith, we ve been monitoring you and we think you re star'ng to go back into heart failure. Someone s going to be with you in half an hour to give you some diure'cs Sir Bruce Keogh.
10 Change management & key change elements Page 10 End State Defini5on: to include: - People - Process - Technology Change Capability - Organisa5on Transi5on Plan Op5ons
11 (1) Theory: Future state definition Page 11 The Operating Model/Future State definition includes the following key elements: Strategy Customer Product/service Process Systems People Process Performance & Controls Any change programme needs to understand the relative importance of these elements, to the end state, and during transition.
12 (1) Theory: Transition management Page 12 Need to define the most appropriate transition path(s) Act Lean s Change Formula: CR = FS x CP x CC x CU x CR/CA, where: CR = Change result FS = Future state/change delta from the current condition CP = Change Path options (of which there will be several during the change) CC= Change capability and history (in the organisation) CU = Change uncertainty (level of) CR = Change resistance (from key stakeholders) CA= Change attitude (programme and operational team members) Any programme needs to understand the degree of change of each element Understand the forces for, and resistors against each change element Prepare a plan to ensure success on each area
13 Change in Practice: SSCs examples of defining/managing change Page 13 Process Back- Office Back+Front Office Business Services Geography Country Cluster Global Focus of change Process and Organisa5on Airline Compu5ng Food Imaging Business Global Oil Company Service Pharmaceu5cal Components Document Company Insurance Systems Focus of change
14 Page 14 Change Management Case Study Sharon Walton, GVA
15 Page 15 Property Management Consultancy
16 Page 16 Like any form of management Change Management is not sexy.
17 Page 17 Like any form of management Change Management is not sexy. it is repetitive
18 Page 18 That s my excuse to harp on!
19 Page 19
20 Page 20 Background to our change In less than 12 months we grew very quickly: New customer base Number of properties Bank Accounts Cash handled Number of staff
21 Page 21
22 Page 22 Start well! Know where you are!!! Clear sponsor BU Head Clear lead- Me Clear delivery team Leadership team Clear definition - TOGETHER CLARITY
23 Page 23 Top Tip! If you don t believe in the change LEAVE (we know a good recruitment agency!)
24 Page 24 Like any form of management Change management is not sexy. it is repetitive
25 Page 25 To deliver professional and operational property management excellence to our clients and customers at all times. Communication Respect Accountability Valuing our people Equality, honesty and Integrity Systems Effectiveness Process Efficiency Valuing our People Leadership & Communication
26 Page 26 Leadership & Communication Leadership Team formed Staff survey Forums to brief all staff face to face Values Defined Leadership DISC and MBTI Mandatory Management Training Planned to celebrate Briefed all staff again, and again and again
27 Page 27
28 Page 28 Valuing our People Clarity of structure, Job Descriptions Benchmarked competencies CLARITY 121 s Mandatory at least monthly Mapped survey to the actions Championed recognition scheme Quarterly celebrations The wall of change
29 Page 29
30 Page 30 Process Efficiency Risk Management Skills Matrix SIPOCs and controls Investors in Excellence/EFQM
31 Page 31
32 Page 32 Systems Effectiveness Reviewed Cut Prioritised List was only 10 long CLARITY
33 Page 33
34 Page 34 Successes Face to face communication Lots of repetition Clear pictures of the journey Measurement, Language Honest buy in/honest buy out Good management know your people! Change by stealth Staff Mobility
35 Page 35 Challenges People who leave People who stay Recruitment journey Quality of candidates Repetition Perception/Marketing The unknown becoming known!
36 Page 36 Like any form of management Change management is not sexy. it is repetitive
37 Page 37 Evolution.. PMC Mission Personal behaviours Markets & Clients People Processes Systems & Investment Business behaviours Core Values
38 Page 38 Keep yourself sane Believe or leave Be true to your values Grow your Emotional Intelligence Mindstore Jack Black Manager-tools.com podcasts Investors in Excellence or EFQM
39 Page 39
40 Midlands SSC Forum Thank you
ROBERT WALTERS WHITEPAPER UNDERSTANDING EMPLOYEE BENEFITS IN THE MIDDLE EAST
ROBERT WALTERS WHITEPAPER UNDERSTANDING EMPLOYEE BENEFITS IN THE MIDDLE EAST INTRODUCTION A key attraction of working in the Middle East has always been the employee benefits packages on offer but how
Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
Contact Centre Integration Assessment
Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery
Ipsos Global Reputation Centre Point of View. Your Stakeholders and Your Reputation. 2011, Ipsos Public Affairs
Ipsos Global Reputation Centre Point of View Your Stakeholders and Your Reputation 2 Ipsos Global Reputation Centre Your Stakeholders and Your Reputation Measuring Stakeholders Why is measuring stakeholders
E-Seminar. Financial Management Internet Business Solution Seminar
E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7
The value of accredited certification
Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.
best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work
best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or
Global Investment Trends Survey May 2015. A study into global investment trends and saver intentions in 2015
May 2015 A study into global investment trends and saver intentions in 2015 Global highlights Schroders at a glance Schroders at a glance At Schroders, asset management is our only business and our goals
MANDATORY PROVIDENT FUND SCHEMES AUTHORITY
Guidelines III.4 MANDATORY PROVIDENT FUND SCHEMES AUTHORITY III.4 Guidelines on Approved Exchanges INTRODUCTION Section 2 of the Mandatory Provident Fund Schemes (General) Regulation ( the Regulation )
2015 Growth in data center employment continues but the workforce is changing
Published in Conjunction with MARKET BRIEFING GLOBAL DATA CENTER EMPLOYMENT 2015 2015 Growth in data center employment continues but the workforce is changing Globally, the number of people working in
MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR
Knowledge RECOGNITION Skills retention Further excellence behaviour Ability COMPETENCE QUALIFICATION ISO 9001 Training services SGS ACADEMY www.sgs.com sgs academy transforming people and businesses As
IFI 2011-2013 SPONSOR & PARTNER OPPORTUNITIES CELEBRATING 50 YEARS
IFI 2011-2013 SPONSOR & PARTNER OPPORTUNITIES CELEBRATING 50 YEARS IFI practice. The International Federation of Interior Architects/ Designers (IFI) is the global voice and authority for professionals
What have you got in mind?
What have you got in mind? Instituto Superior Técnico EIM10 Frederico Machado Jorge Maria João Almeida José Pedro Marques 10 de Fevereiro de 2010 2010 Towers Watson. All rights reserved. What to expect
Working Holiday Maker visa programme report
Working Holiday Maker visa programme report 30 June 2015 This page is left blank intentionally. Table of Contents About this report 1 Enquiries 1 Definition of terms 2 Background to the Working Holiday
The Value of Financial Planning
The Value of Financial Planning FPSB s Global Consumer Survey Danel Kuhlmann Financial Planning Standards Board Marketing & Communications Director 1 Copyright 2015 Financial Planning Standards Board Who
Macquarie Group Limited (MQG): Company Profile and SWOT Analysis
Brochure More information from http://www.researchandmarkets.com/reports/2309651/ Macquarie Group Limited (MQG): Company Profile and SWOT Analysis Description: "Macquarie Group Limited (MQG) : Company
World Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
Governance, Risk and Compliance Assessment
Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could
SUPPLEMENTAL EXECUTIVE RETIREMENT PLANS IN CANADA
HEALTH WEALTH CAREER SUPPLEMENTAL EXECUTIVE RETIREMENT PLANS IN CANADA KEY FINDINGS FROM THE MERCER SERP DATABASE (2014 UPDATE) APRIL 2015 b CONTENTS 1. Introduction...2 2. Highlights of the Mercer SERP
The Path Forward. International Women s Day 2012 Global Research Results
The Path Forward International Women s Day 2012 Global Research Results Research objectives Accenture conducted its global research study, The Path Forward for release on International Women s Day to gain
Purchasing Managers Index (PMI ) series are monthly economic surveys of carefully selected companies compiled by Markit.
PMI Purchasing Managers Index (PMI ) series are monthly economic surveys of carefully selected companies compiled by Markit. They provide an advance signal of what is really happening in the private sector
Working Holiday Maker visa programme report. 31 December 2014
Working Holiday Maker visa programme report 31 December 2014 Contents Page About this report 1 Enquiries 1 Definition of terms 2 Background to the Working Holiday Maker programme 3 Recent developments
Project Management Salary Survey Ninth Edition Project Management Institute Newtown Square, Pennsylvania, USA
Project Management Salary Survey Ninth Edition Project Management Institute Newtown Square, Pennsylvania, USA 2015 Project Management Institute, Inc. (PMI). All rights reserved. No part of this work may
Cloud Readiness Workshop
Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many
WELCOME! Introduction. Celebrating. &PrimeRevenue. PrimeRevenue Hong Kong. 2012 PrimeRevenue, Inc.
WELCOME! Introduction Celebrating Ethe Factor Network establishment of &PrimeRevenue PrimeRevenue Hong Kong 2012 PrimeRevenue, Inc. Global Reach Today, we transact business in 50 countries Our platform
10.0 FPSB s Country/region-specific Trademark Symbols and Legal Notices
FPSB s Guide to Use of the CFP Marks Page 13 10.0 FPSB s Country/region-specific Trademark Symbols and Legal Notices FPSB enters into license and affiliation agreements with one organization in each country
Anthony Serhan, CFA Managing Director, Research Strategy
Anthony Serhan, CFA Managing Director, Research Strategy Morningstar Fund Flows Morningstar Fund Flows Analysis: Worldwide Funds 2014 a strong year for fund flows USD Billions 1,500 1,000 Unclassified
CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000)
Novell Education CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000) Prerequisite for all certifications In order to receive a Novell certification the candidate
DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
How To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
Cloud Readiness Consulting Services
Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping
Chinese students and the higher education market in Australia and New Zealand.
Chinese students and the higher education market in Australia and New Zealand. by Ma Xiaoying English Department North China Electric University, Beijing, China and Malcolm Abbott Centre for Research in
Big Gets Bigger, Smaller Gets Smaller
latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.
Lawson Business Intelligence. Solutions for Healthcare
Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through
Accuracy counts! SENSORS WITH ANALOG OUTPUT
Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection
ROBERT WALTERS WHITEPAPER USING SOCIAL MEDIA IN THE RECRUITMENT PROCESS
ROBERT WALTERS WHITEPAPER USING SOCIAL MEDIA IN THE RECRUITMENT PROCESS INTRODUCTION The social media phenomenon has opened up new paths of engagement and revolutionised the exchange of information. With
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
How does a venture capitalist appraise investment opportunities?
1 How does a venture capitalist appraise investment opportunities? Michael Queen - Finance Director, 3i Group plc A presentation to: 23 Pensions Convention 2 June 23 A How presentation does a venture to:
E-Seminar. E-Commerce Internet Business Solution Seminar
E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce
opinion piece Cloud Computing The journey begins
opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.
BT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
360 o View of. Global Immigration
360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked
opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment
opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships
Reporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
Stratagem financial school COURSE OFFERED CFPCM Certified Financial Planner What is Financial Planning? Financial planning is the process of meeting one s life goals through proper management of finances.
GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS
GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS DISCOVER MERCER S GLOBAL HRMONITOR ABOUT GLOBAL HRMONITOR Mercer s Global HRMonitor is a single-source, web-based
NetFlow Feature Acceleration
WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This
Consulting and Professional Services. Strategic, architectural, operational and implementation expertise
Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just
Overview of China s Timber Imports & Exports. Lacey/EUTR Workshop: Barcelona Apr 14, 2015
Overview of China s Timber Imports & Exports Lacey/EUTR Workshop: Barcelona Apr 14, 215 Agenda China s timber imports - Main products? - Main supplier countries? - Hardwood vs softwood China s timber exports
Brochure More information from http://www.researchandmarkets.com/reports/1339929/
Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,
Hybrid Wide-Area Network Application-centric, agile and end-to-end
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
white paper Ten Steps to Turn Visual Communications Technology into Real Business Value
white paper Ten Steps to Turn Visual Communications Technology into Real Business Value Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating.
Global Investing 2013 Morningstar. All Rights Reserved. 3/1/2013
Global Investing 2013 Morningstar. All Rights Reserved. 3/1/2013 World Stock Market Capitalization Year-end 2012 18.5% 9.6% United States International: Other Europe United Kingdom Japan Other Pacific
Axioma Risk Monitor Global Developed Markets 29 June 2016
Axioma Risk Monitor Global Developed Markets 29 June 2016 1. Global volatility hotspots 2. Global correlation hotspots www.axioma.com Greater than 1% rise over last week Greater than 1% fall over last
Global Economic Briefing: Global Inflation
Global Economic Briefing: Global Inflation August 7, Dr. Edward Yardeni -97-7 eyardeni@ Debbie Johnson -- djohnson@ Mali Quintana -- aquintana@ Please visit our sites at www. blog. thinking outside the
Microsoft Voucher Ordering Processes
Microsoft Voucher Ordering Processes *For purposes of this document, the term Member applies to all Microsoft Members, Academic, ITA and Learning partners. Pearson VUE Voucher Store The Pearson VUE Voucher
Sustainable Solutions. Switch to future thinking
Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,
Appendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
ROBERT WALTERS CAREER GUIDE FOR ACCOUNTANTS
ROBERT WALTERS CAREER GUIDE FOR ACCOUNTANTS Introduction A Career Guide for Accountants 1 Making the right decision We are committed to finding you the right role If you re reading this career guide,
Desktop Virtualisation Solutions. Adapting to a new reality in client computing
Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile
Configuring DHCP for ShoreTel IP Phones
Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information
Dimension Data s Uptime Support Service
Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of
white paper Strategy and Development: The Expanding Role of the Contact Centre
white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role
I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry
1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,
STATE OF GLOBAL E-COMMERCE REPORT (Preview) February 2013
STATE OF GLOBAL E-COMMERCE REPORT (Preview) February 2013 THE E-COMMERCE REPORT WHAT IS THE E-COMMERCE REPORT? It is an annual investigation into the global uptake and impact of e- commerce. The report
opinion piece IT Security and Compliance: They can Live Happily Ever After
opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT
USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE
USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE When we asked business executives about the importance of human capital
Second Quarter and First Half 2015 Trading Update
Second Quarter and First Half 2015 Trading Update Trading Performance Year-on-Year Gross Profit Reported ( m) Constant 2015 2014 % % Q2 145.3 137.1 +6.0% +10.6% H1 281.0 263.7 +6.6% +10.8% Q2 Gross Profit
2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
How To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business
best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable
41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?
As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic
Four steps to improving cloud security and compliance
white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and
PANDUIT Physical Layer Infrastructure Management. EMC Smarts Integration Module
PANDUIT Physical Layer Infrastructure Management EMC Smarts Integration Module SM About PANDUIT A World Class Developer PANDUIT is a world class developer and provider of leading edge solutions that help
skills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction
skills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction Randstad Workmonitor Global Press Report wave 3-2012 Randstad Holding nv September 2012 content Chapter
Chart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other
Bank of Zambia us $ Million 1. INTRODUCTION This report shows Zambia s direction of merchandise trade for the fourth quarter of 2009 compared with the corresponding quarter in 2008. Revised 1 statistics,
Flexible Cloud Services to Compete
white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of
FedEx is the preferred and primary courier company for BP small package, parcel and express envelope (up to 150 lbs.) requirements worldwide.
FedEx is the preferred and primary courier company for BP small package, parcel and express envelope (up to 150 lbs.) requirements worldwide. Corporate Account To set up a corporate account or to update
The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific
The Impact of The European Crisis on Travel To and From Europe and China & Asia-Pacific A Report by Research For Travel Ltd July 2012 Research For Travel Ltd The Impact of The European Crisis on Travel
Triple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
Global Effective Tax Rates
www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes
2012 Country RepTrak Topline Report
2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge
COST Presentation. COST Office Brussels, 2013. ESF provides the COST Office through a European Commission contract
COST Presentation COST Office Brussels, 2013 COST is supported by the EU Framework Programme ESF provides the COST Office through a European Commission contract What is COST? COST is the oldest and widest
AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE
AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE Software as a Service (SaaS) is now the predominant architecture
Competition in the financial sector and its impact on financial intermediation. Dr Mamiko Yokoi-Arai
International Conference on Asian Market Integration and Financial Innovation February 10, 2012 Competition in the financial sector and its impact on financial intermediation Dr Mamiko Yokoi-Arai Evolution
Quantum View SM Manage Administration Guide
Quantum View SM Manage Administration Guide January 2005 Table of Contents Table of Contents Overview.......................................... 3 Introduction.................................... 3 System
Global Student Mobility 2025 Forecasts of the Global Demand for Pathways to Higher Education in the Schools, VET and ELICOS sectors
Global Student Mobility 2025 Forecasts of the Global Demand for Pathways to Higher Education in the Schools, VET and ELICOS sectors Andrew Hewett IDP Education Australia Agenda and Key Issues Pathways
opinion piece Eight Simple Steps to Effective Software Asset Management
opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing
A new ranking of the world s most innovative countries: Notes on methodology. An Economist Intelligence Unit report Sponsored by Cisco
A new ranking of the world s An Economist Intelligence Unit report Sponsored by Cisco Economist Intelligence Unit Limited 2009 A new ranking of the world s Preface In April 2009, the Economist Intelligence
Report on Government Information Requests
Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software
Hong Kong s Health Spending 1989 to 2033
Hong Kong s Health Spending 1989 to 2033 Gabriel M Leung School of Public Health The University of Hong Kong What are Domestic Health Accounts? Methodology used to determine a territory s health expenditure
OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around
Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION
Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards
GE Grid Solutions. Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015. Imagination at work.
GE Grid Solutions Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015 Press Conference Call Recording: Toll Free: +1 (855) 859-2056 Toll: +1 (404) 537-3406
Motion Graphic Design Census. 10 hrs. motiongraphicdesigncensus.org. 9 hrs.
8 h 2010 Motion Graphic Design Census 10 hrs. motiongraphicdesigncensus.org 9 hrs. A Note on the Survey. First, let me apologize for the delay in getting this actually done and out to you. I bit off much
Report on Government Information Requests
Report on Government Information July 1 - December 31, 2015 Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and