IC Ticket Report with Category Summary. Anonymous 51. For the period: Wednesday, October 01, :00:00 AM to Friday, October 31, :59:59 PM
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1 Anonymous 51 CIT Services 46 General Information 46 COTS 1 Hardware 1 IC Applications 1 CC Clinical Applications 1 NIH Enterprise Systems 3 ITAS 3 Page 1 of 81
2 BCRS 83 CIT Services 39 Accounts 22 Back Office Support 5 8 General Information 3 Wireless Services 1 COTS 42 Application Support 18 Hardware 24 IC Applications 1 CC Clinical Applications-ATV 1 Security 1 Security 1 Page 2 of 81
3 BHPR 86 CIT Services 33 Accounts 12 Back Office Support 10 CIT Categories 1 7 General Information 1 Telecommunications 1 Wireless Services 1 COTS 49 Application Support 22 Hardware 27 IC Applications 2 Local LAN 1 Web Site Issue (non-cit) 1 NIH Enterprise Systems 1 NED 1 Page 3 of 81
4 Security 1 Security 1 CBER 33 CIT Services 3 Accounts 1 Video 1 Wireless Services 1 NIH Enterprise Systems 30 ITAS 29 NED 1 Page 4 of 81
5 CC 541 CIT Services 331 Accounts 212 Back Office Support 13 CIT Categories 2 Connectivity General Information 12 isdp/software Distribution 1 NIHnet 16 Telecommunications 15 Training 2 Video 1 Wireless Services 30 COTS 66 Application Support 30 Page 5 of 81
6 Hardware 36 IC Applications 37 CC Clinical Applications 12 CC Clinical Applications-ATV 1 CC Technical Operations 11 Local LAN 4 Web Site Issue (non-cit) 9 NIH Enterprise Systems 103 ADB 16 Capital HR Security 2 Capital HR Technical 1 era-commons 1 ITAS 9 NBS-Sandbox 1 NBS-User Call 35 NED 36 NIH Services 2 Security 4 Security 4 Page 6 of 81
7 CDER 117 CIT Services 2 CIT Categories Remedy 1 General Information 1 COTS 1 Application Support 1 NIH Enterprise Systems 114 ITAS 114 Page 7 of 81
8 CDRH 19 NIH Enterprise Systems 19 ITAS 19 Page 8 of 81
9 CFSAN 16 NIH Enterprise Systems 16 ITAS 16 Page 9 of 81
10 CIT 1115 CIT Services 768 Accounts 208 ASR 1 Back Office Support 40 CIT Categories 3 CIT Categories Aspect 4 CIT Categories Knova 1 CIT Categories Remedy 13 CIT Categories-General Information 2 Conference Room Support-Equipment Setup 2 Conference Room Support-Monitor Conference 1 Conference Room Support-Reserve 1 Connectivity General Information 205 Page 10 of 81
11 Helix Support 1 NIHnet 29 Project Work 1 Telecommunications 11 Training 12 Video 2 Wireless Services 77 COTS 280 Application Support 139 Hardware 141 IC Applications 23 Local LAN 17 Web Site Issue (non-cit) 6 NIH Enterprise Systems 35 ADB 9 Capital HR Func App Suppt 2 era-impac II 1 ITAS 2 NBS-User Call 6 NED 8 NIH Data Warehouse 1 NIH Services 4 NVision 2 Security 9 Security 9 Page 11 of 81
12 CQ 14 CIT Services 7 Accounts 1 Back Office Support 1 5 COTS 7 Application Support 1 Hardware 6 Page 12 of 81
13 CSR 445 CIT Services 240 Accounts 78 ASR 1 Back Office Support 36 CIT Categories 2 Conference Room Support-Equipment Setup 14 Conference Room Support-Reserve 25 Connectivity General Information 21 isdp/software Distribution 1 Telecommunications 5 Wireless Services 14 COTS 157 Application Support 67 Page 13 of 81
14 Hardware 90 IC Applications 2 Web Site Issue (non-cit) 2 NIH Enterprise Systems 46 ADB 2 era-commons 9 era-external 1 era-grants Management 1 era-impac II 4 era-infrastructure 3 era-referral and Review 5 era-reporting 1 ITAS 3 NBS-User Call 10 NED 3 NIH Data Warehouse 1 NIH Services 3 Page 14 of 81
15 CVM 10 NIH Enterprise Systems 10 ITAS 10 Page 15 of 81
16 FDA-OC 27 NIH Enterprise Systems 27 ITAS 26 NED 1 Page 16 of 81
17 FIC 135 CIT Services 83 Accounts 33 Back Office Support 14 CIT Categories 1 Conference Room Support-Equipment Setup 2 Connectivity 7 8 General Information 7 isdp/software Distribution 1 Training 1 Wireless Services 9 COTS 39 Application Support 20 Hardware 19 IC Applications 3 Local LAN 1 Page 17 of 81
18 Web Site Issue (non-cit) 2 NIH Enterprise Systems 10 ADB 1 era-impac II 1 era-reporting 1 NBS-User Call 3 NED 4 HHS 467 CIT Services 232 Accounts 98 Back Office Support 37 CIT Categories 3 Conference Room Support-Equipment Setup 1 Connectivity General Information 13 Page 18 of 81
19 NIHnet 1 OS/390 2 Telecommunications 3 Video 8 Wireless Services 20 COTS 193 Application Support 75 Hardware 118 GovTrip 1 GovTrip 1 IC Applications 12 CC Technical Operations 3 Local LAN 4 Web Site Issue (non-cit) 5 NIH Enterprise Systems 29 ADB 3 era-db 7 era-grants Management 1 era-impac II 3 GovTrip User Call 1 ITAS 9 NED 5 Page 19 of 81
20 HRSA-OC 4 CIT Services 3 Accounts 1 Back Office Support 2 IC Applications 1 Web Site Issue (non-cit) 1 Page 20 of 81
21 HSB 43 CIT Services 27 Accounts 14 Back Office Support 4 Connectivity 1 5 General Information 1 Wireless Services 2 COTS 14 Application Support 5 Hardware 9 IC Applications 1 Web Site Issue (non-cit) 1 Security 1 Security 1 Page 21 of 81
22 NCCAM 178 CIT Services 89 Accounts 28 Back Office Support 24 Conference Room Support-Equipment Setup 4 Connectivity General Information 9 NIHnet 2 Training 1 Video 1 Wireless Services 6 COTS 64 Application Support 19 Hardware 45 IC Applications 4 CC Clinical Applications 1 Page 22 of 81
23 CC Clinical Applications-ATV 1 Local LAN 1 Web Site Issue (non-cit) 1 NIH Enterprise Systems 19 Capital HR Security 1 era-grants Management 1 era-reporting 1 NBS-User Call 6 NED 6 NIH Services 4 Security 2 Security 2 NCI 5214 CIT Services 2424 Accounts 1099 Back Office Support 337 Page 23 of 81
24 CIT Categories 5 CIT Categories Remedy 1 Conference Room Support-Equipment Setup 103 Conference Room Support-Monitor Conference 4 Conference Room Support-Reserve 5 Connectivity General Information 162 Helix Support 8 isdp/software Distribution 1 NIHnet 36 OS/390 1 Telecommunications 55 Training 22 Video 21 Wireless Services 130 COTS 2101 Application Support 744 Hardware 1357 IC Applications 157 CC Clinical Applications 19 CC Clinical Applications-ATV 3 CC Technical Operations 8 E-Grants 1 Local LAN 95 Web Site Issue (non-cit) 31 NIH Enterprise Systems 426 ADB 70 Capital HR Reporting 1 Page 24 of 81
25 Capital HR Security 2 era-commons 4 era-db 1 era-external 2 era-grants Management 2 era-impac II 3 era-infrastructure 1 ITAS 6 NBS-User Call 166 NED 131 NIH Data Warehouse 4 NIH Services 28 NVision 5 Security 106 Anti Virus SW 2 Security 104 Page 25 of 81
26 NCMHD 62 CIT Services 37 Accounts 13 Back Office Support 18 CIT Categories 1 Connectivity 1 1 General Information 1 Telecommunications 1 Wireless Services 1 COTS 13 Application Support 6 Hardware 7 IC Applications 5 Web Site Issue (non-cit) 5 NIH Enterprise Systems 7 ADB 1 Page 26 of 81
27 era-grants Management 3 era-infrastructure 1 NED 1 NIH Services 1 NCRR 334 CIT Services 124 Accounts 46 Back Office Support 20 CIT Categories 1 Conference Room Support-Equipment Setup 2 Connectivity General Information 8 Telecommunications 1 Training 1 Video 2 Page 27 of 81
28 Wireless Services 16 COTS 122 Application Support 42 Hardware 80 IC Applications 64 Local LAN 1 Web Site Issue (non-cit) 63 NIH Enterprise Systems 20 ADB 5 Capital HR Func App Suppt 1 era-impac II 1 ITAS 1 NBS-User Call 5 NED 3 NIH Data Warehouse 2 NIH Services 2 NIH Services-NIH Policy Tester 1 NIH Services-NIH Policy Tester 1 Security 3 Anti Virus SW 1 Security 2 Page 28 of 81
29 NEI 473 CIT Services 186 Accounts 69 Back Office Support 36 CIT Categories 2 CIT Categories Remedy 1 Conference Room Support-Equipment Setup 1 Connectivity General Information 28 Helix Support 1 NIHnet 2 Telecommunications 8 Training 3 Wireless Services 8 COTS 227 Application Support 113 Page 29 of 81
30 Hardware 114 IC Applications 13 CC Clinical Applications 1 Local LAN 9 Web Site Issue (non-cit) 3 NIH Enterprise Systems 45 ADB 5 ITAS 1 NBS-User Call 23 NED 14 NIH Services 2 Security 2 Security 2 NHGRI 688 CIT Services 346 Accounts 149 Page 30 of 81
31 ASR 1 Back Office Support 55 CIT Categories 2 CIT Categories Remedy 1 Conference Room Support-Equipment Setup 5 Connectivity General Information 32 NIH Cabling Infrastructure-Cabling 1 NIHnet 5 Telecommunications 2 Training 1 Unix Support 11 Video 2 Wireless Services 17 COTS 248 Application Support 131 Hardware 117 IC Applications 24 CC Technical Operations 2 Local LAN 17 Web Site Issue (non-cit) 5 NIH Enterprise Systems 65 ADB 13 Capital HR Security 2 era-grants Management 1 era-impac II 1 era-reporting 2 ITAS 7 Page 31 of 81
32 NBS-User Call 16 NED 17 NIH Data Warehouse 2 NIH Services 3 NVision 1 Security 5 Security 5 NHLBI 1601 CIT Services 831 Accounts 375 Back Office Support 131 CIT Categories 1 CIT Categories Remedy 1 Conference Room Support-Equipment Setup 20 Conference Room Support-Monitor Conference 2 Connectivity 48 Page 32 of 81
33 110 General Information 53 Helix Support 5 isdp/software Distribution 1 NIHnet 12 Telecommunications 12 Training 4 Video 3 Wireless Services 53 COTS 575 Application Support 208 Hardware 367 IC Applications 43 CC Clinical Applications 3 CC Technical Operations 1 Local LAN 27 Web Site Issue (non-cit) 12 NIH Enterprise Systems 142 ADB 21 Capital HR User Error 1 era-commons 6 era-db 1 era-external 1 era-impac II 5 era-infrastructure 1 era-referral and Review 3 era-reporting 2 ITAS 4 NBS-Sandbox 1 Page 33 of 81
34 NBS-User Call 48 NED 32 NIH Data Warehouse 1 NIH Services 8 NVision 7 Security 10 Anti Virus SW 2 Security 8 NIA 502 CIT Services 258 Accounts 98 Back Office Support 20 CIT Categories 1 Conference Room Support-Equipment Setup 3 Connectivity Page 34 of 81
35 General Information 20 Helix Support 4 NIHnet 5 Telecommunications 6 Training 7 Video 3 Wireless Services 43 COTS 129 Application Support 45 Hardware 84 IC Applications 14 Local LAN 11 Web Site Issue (non-cit) 3 NIH Enterprise Systems 99 ADB 6 era-commons 2 era-external 1 era-grants Management 2 era-reporting 1 ITAS 4 NBS-User Call 57 NED 21 NIH Data Warehouse 1 NIH Services 3 NVision 1 Security 2 Security 2 Page 35 of 81
36 NIAAA 192 CIT Services 102 Accounts 47 Back Office Support 6 Conference Room Support-Equipment Setup General Information 8 NIHnet 9 Telecommunications 1 Training 1 Video 2 Wireless Services 12 COTS 45 Application Support 24 Hardware 21 IC Applications 5 Local LAN 1 Page 36 of 81
37 Web Site Issue (non-cit) 4 NIH Enterprise Systems 39 ADB 7 era-commons 2 era-external 2 era-impac II 1 era-infrastructure 1 NBS-User Call 12 NED 8 NIH Services 5 NVision 1 Security 1 Security 1 NIAID 1079 CIT Services 686 Accounts 352 Page 37 of 81
38 ASR 1 Back Office Support 57 CIT Categories 3 CIT Categories Remedy 1 Conference Room Support-Equipment Setup 5 Conference Room Support-Reserve 1 Connectivity General Information 33 Helix Support 2 NIHnet 12 OS/390 1 Telecommunications 19 Training 14 Video 2 Wireless Services 95 COTS 124 Application Support 57 Hardware 67 IC Applications 27 CC Clinical Applications 6 CC Technical Operations 1 E-Grants 1 Local LAN 6 Web Site Issue (non-cit) 13 NIH Enterprise Systems 235 ADB 41 Capital HR Security 3 Capital HR Technical 1 Page 38 of 81
39 era-commons 1 era-external 1 era-impac II 1 era-infrastructure 1 era-software BA 1 ITAS 15 NBS-User Call 108 NED 39 NIH Data Warehouse 3 NIH Services 12 NVision 8 Security 7 Anti Virus SW 1 NIHnet-Network Security 1 Security 5 Page 39 of 81
40 NIAMS 416 CIT Services 160 Accounts 55 Back Office Support 13 Conference Room Support-Equipment Setup 11 Conference Room Support-Reserve 8 Connectivity General Information 6 NIHnet 5 Telecommunications 6 Training 2 Video 2 Wireless Services 23 COTS 203 Application Support 107 Page 40 of 81
41 Hardware 96 IC Applications 13 CC Clinical Applications 2 CC Technical Operations 1 E-Grants 1 Local LAN 7 Web Site Issue (non-cit) 2 NIH Enterprise Systems 38 ADB 4 Capital HR Func App Suppt 1 Capital HR Reporting 1 Capital HR Technical 1 era-referral and Review 1 ITAS 2 NBS-User Call 12 NED 9 NIH Data Warehouse 2 NIH Services 2 NVision 3 Security 2 Security 2 Page 41 of 81
42 NIBIB 74 CIT Services 33 Accounts 11 Back Office Support 4 Connectivity 1 5 General Information 2 NIHnet 2 Telecommunications 2 Wireless Services 6 COTS 25 Application Support 16 Hardware 9 IC Applications 4 Local LAN 2 Web Site Issue (non-cit) 2 Page 42 of 81
43 NIH Enterprise Systems 12 ADB 1 era-commons 1 era-grants Management 1 era-impac II 1 era-software BA 1 NBS-User Call 4 NED 2 NVision 1 NICHD 949 CIT Services 562 Accounts 339 Back Office Support 38 CIT Categories 4 Conference Room Support-Equipment Setup 12 Connectivity 28 Page 43 of 81
44 57 General Information 26 NIHnet 4 OS/390 2 Telecommunications 8 Training 12 Video 3 Wireless Services 29 COTS 224 Application Support 89 Hardware 135 IC Applications 24 CC Clinical Applications 4 CC Technical Operations 1 Local LAN 8 Web Site Issue (non-cit) 11 NIH Enterprise Systems 125 ADB 10 Capital HR Technical 1 era-commons 2 era-external 3 era-impac II 1 era-reporting 1 ITAS 5 NBS-Sandbox 1 NBS-User Call 46 NED 45 NIH Data Warehouse 2 NIH Services 4 Page 44 of 81
45 NVision 4 NIH Services-NIH Policy Tester 1 NIH Services-NIH Policy Tester 1 Security 13 Anti Virus SW 2 Security 11 NIDA 579 CIT Services 274 Accounts 124 Back Office Support 25 CIT Categories 1 CIT Categories Remedy 2 Conference Room Support-Equipment Setup 1 Connectivity General Information 23 Page 45 of 81
46 isdp/software Distribution 1 NIHnet 5 Telecommunications 10 Training 4 Video 1 Wireless Services 15 COTS 209 Application Support 90 Hardware 119 IC Applications 12 Local LAN 3 Web Site Issue (non-cit) 9 NIH Enterprise Systems 80 ADB 11 era-commons 2 era-external 1 era-impac II 2 era-infrastructure 1 era-referral and Review 1 era-reporting 1 ITAS 3 NBS-User Call 25 NED 22 NIH Data Warehouse 1 NIH Services 5 NVision 5 Security 4 Security 4 Page 46 of 81
47 NIDCD 366 CIT Services 171 Accounts 73 Back Office Support 20 Connectivity General Information 16 OS/390 1 Telecommunications 5 Training 3 Wireless Services 11 COTS 152 Application Support 73 Hardware 79 IC Applications 10 Local LAN 4 Page 47 of 81
48 Web Site Issue (non-cit) 6 NIH Enterprise Systems 32 ADB 5 era-external 1 era-grants Management 2 era-impac II 1 era-reporting 1 NBS-User Call 12 NED 7 NIH Data Warehouse 1 NIH Services 1 NVision 1 Security 1 Security 1 NIDCR 378 CIT Services 194 Accounts 129 Page 48 of 81
49 Back Office Support 7 Conference Room Support-Equipment Setup 1 Connectivity General Information 12 NIHnet 6 Telecommunications 1 Training 1 Video 1 Wireless Services 10 COTS 136 Application Support 70 Hardware 66 IC Applications 8 Local LAN 5 Web Site Issue (non-cit) 3 NIH Enterprise Systems 33 ADB 5 era-commons 1 era-external 1 ITAS 2 NBS-User Call 14 NED 7 NIH Services 2 NVision 1 Security 7 Security 7 Page 49 of 81
50 NIDDK 374 CIT Services 199 Accounts 124 Back Office Support 13 CIT Categories 1 Conference Room Support-Monitor Conference 1 Connectivity General Information 10 Helix Support 3 NIHnet 3 Telecommunications 7 Training 4 Wireless Services 5 COTS 57 Application Support 26 Page 50 of 81
51 Hardware 31 IC Applications 5 CC Clinical Applications 1 CC Clinical Applications-ATV 1 Local LAN 2 Web Site Issue (non-cit) 1 NIH Enterprise Systems 112 ADB 13 era-impac II 1 ITAS 4 NBS-Sandbox 1 NBS-User Call 51 NED 37 NIH Services 5 Security 1 Security 1 Page 51 of 81
52 NIEHS 241 CIT Services 126 Accounts 76 Back Office Support 8 CIT Categories 1 CIT Categories Remedy 1 Connectivity 4 7 General Information 13 NIHnet 3 Training 1 Wireless Services 12 COTS 26 Application Support 19 Hardware 7 IC Applications 3 CC Technical Operations 1 Page 52 of 81
53 Web Site Issue (non-cit) 2 NIH Enterprise Systems 86 ADB 3 Capital HR Func App Suppt 1 Capital HR Technical 1 era-commons 1 era-db 1 era-external 1 era-impac II 1 era-reporting 1 ITAS 1 NBS-User Call 56 NED 11 NIH Services 3 NVision 5 Page 53 of 81
54 NIGMS 260 CIT Services 98 Accounts 43 ASR 1 Back Office Support 10 CIT Categories Remedy 2 Conference Room Support-Equipment Setup 3 Connectivity General Information 9 NIHnet 3 Telecommunications 1 Training 1 Video 1 Wireless Services 2 COTS 128 Application Support 48 Page 54 of 81
55 Hardware 80 IC Applications 10 Local LAN 1 Web Site Issue (non-cit) 9 NIH Enterprise Systems 24 ADB 2 Capital HR Func App Suppt 2 era-db 1 era-external 2 era-impac II 4 era-software BA 1 NBS-User Call 4 NED 4 NIH Services 4 NIMH 1217 CIT Services 596 Accounts 301 Page 55 of 81
56 Back Office Support 58 CIT Categories 3 Conference Room Support-Equipment Setup 6 Conference Room Support-Reserve 1 Connectivity General Information 57 Helix Support 3 NIHnet 5 Telecommunications 14 Training 5 Video 1 Wireless Services 18 COTS 447 Application Support 219 Hardware 228 IC Applications 31 CC Clinical Applications 9 CC Clinical Applications-ATV 1 Local LAN 13 Web Site Issue (non-cit) 8 NIH Enterprise Systems 137 ADB 15 Capital HR Func App Suppt 1 Capital HR Security 2 era-commons 3 era-db 3 era-grants Management 1 era-impac II 3 Page 56 of 81
57 era-reporting 4 era-software BA 1 ITAS 8 NBS-User Call 47 NED 44 NIH Data Warehouse 2 NIH Services 2 NVision 1 Security 6 Anti Virus SW 2 Security 4 NINDS 727 CIT Services 364 Accounts 167 Back Office Support 68 Conference Room Support-Equipment Setup 2 Page 57 of 81
58 Connectivity General Information 20 NIHnet 10 Telecommunications 5 Training 3 Video 2 Wireless Services 14 COTS 244 Application Support 118 Hardware 126 IC Applications 24 CC Clinical Applications 1 CC Technical Operations 1 Local LAN 13 Web Site Issue (non-cit) 9 NIH Enterprise Systems 88 ADB 15 Capital HR Security 2 Capital HR Technical 1 era-impac II 2 era-infrastructure 1 era-reporting 3 ITAS 3 NBS-User Call 32 NED 22 NIH Data Warehouse 1 NIH Services 3 NVision 3 Page 58 of 81
59 Security 7 Security 7 NINR 150 CIT Services 45 Accounts 14 Back Office Support 14 Conference Room Support-Equipment Setup 2 Connectivity 1 4 General Information 7 Telecommunications 1 Wireless Services 2 COTS 88 Application Support 35 Hardware 53 IC Applications 3 Web Site Issue (non-cit) 3 Page 59 of 81
60 NIH Enterprise Systems 14 ADB 3 Capital HR User Error 1 NBS-User Call 6 NED 4 NLM 312 CIT Services 223 Accounts 131 ASR 1 Back Office Support 17 CIT Categories Aspect 1 Connectivity General Information 12 NIHnet 1 Telecommunications 6 Page 60 of 81
61 Training 5 Wireless Services 26 COTS 30 Application Support 25 Hardware 5 IC Applications 4 Local LAN 1 Web Site Issue (non-cit) 3 NIH Enterprise Systems 54 ADB 5 era-external 1 ITAS 3 NBS-User Call 23 NED 17 NIH Data Warehouse 2 NIH Services 2 NVision 1 NIH Services-NIH Policy Tester 1 NIH Services-NIH Policy Tester 1 Page 61 of 81
62 OD 5268 CIT Services 2384 Accounts 986 ASR 1 Back Office Support 431 CIT Categories 18 CIT Categories Aspect 1 CIT Categories Remedy 15 CIT Categories-General Information 1 Conference Room Support-Equipment Setup 35 Conference Room Support-Monitor Conference 2 Conference Room Support-Reserve 5 Connectivity General Information 193 Hardware-Phones 1 Page 62 of 81
63 isdp/software Distribution 1 NECS 1 NIHnet 39 OS/390 3 Telecommunications 64 Training 26 Video 12 Wireless Services 144 COTS 1861 Application Support 703 Hardware 1158 GovTrip 1 GovTrip 1 IC Applications 121 CC Clinical Applications 1 CC Technical Operations 1 CC Technical Operations-Telecommunications 1 Local LAN 62 OIT Categories 2 Web Site Issue (non-cit) 54 NIH Enterprise Systems 795 ADB 63 Capital HR Func App Suppt 1 Capital HR Security 6 Capital HR Technical 2 Capital HR Workflow/Worklist 1 era-commons 10 era-external 2 era-impac II 28 Page 63 of 81
64 era-infrastructure 2 era-referral and Review 5 era-reporting 6 era-software BA 2 GovTrip User Call 26 ITAS 42 NBS Break/Fix 1 NBS Enhancement 1 NBS-NAppMan 1 NBS-Sandbox 6 NBS-User Call 375 NED 138 NIH Data Warehouse 10 NIH Services 51 NVision 16 Security 106 Anti Virus SW 1 Security 105 Page 64 of 81
65 OEOCR 3 CIT Services 1 1 COTS 2 Application Support 1 Hardware 1 Page 65 of 81
66 OFAM 81 CIT Services 46 Accounts 24 Back Office Support General Information 1 Telecommunications 1 Wireless Services 1 COTS 32 Application Support 9 Hardware 23 IC Applications 1 Local LAN 1 Security 2 Security 2 Page 66 of 81
67 OFM 44 CIT Services 21 Accounts 5 Back Office Support 4 6 General Information 4 Video 1 Wireless Services 1 COTS 21 Application Support 7 Hardware 14 NIH Enterprise Systems 1 ITAS 1 Security 1 Security 1 Page 67 of 81
68 OHIT 4 CIT Services 3 Back Office Support 2 1 COTS 1 Hardware 1 Page 68 of 81
69 OIHA 2 CIT Services 2 CIT Categories 2 Page 69 of 81
70 OIM 1 NIH Enterprise Systems 1 ITAS 1 Page 70 of 81
71 OL 3 CIT Services 2 Accounts 1 Wireless Services 1 COTS 1 Hardware 1 Page 71 of 81
72 OM 5 CIT Services 1 Connectivity 1 COTS 4 Hardware 4 Page 72 of 81
73 OMH 7 CIT Services 5 Accounts 1 Back Office Support 1 1 General Information 1 Wireless Services 1 COTS 1 Hardware 1 IC Applications 1 Web Site Issue (non-cit) 1 Page 73 of 81
74 OPE 2 CIT Services 1 Accounts 1 COTS 1 Application Support 1 Page 74 of 81
75 OPR 14 CIT Services 11 Accounts 9 Connectivity 1 1 COTS 3 Application Support 1 Hardware 2 Page 75 of 81
76 ORA 135 NIH Enterprise Systems 135 ITAS 135 Page 76 of 81
77 ORHP 6 CIT Services 4 Accounts 3 Connectivity 1 COTS 1 Application Support 1 IC Applications 1 Web Site Issue (non-cit) 1 Page 77 of 81
78 OTHER 1735 CIT Services 639 Accounts 203 Back Office Support 2 CIT Categories 149 CIT Categories-General Information 1 Conference Room Support-Equipment Setup 1 Connectivity General Information 113 NIHnet 2 OS/390 1 Pubs 1 Training 4 Video 6 Wireless Services 3 Page 78 of 81
79 COTS 13 Application Support 9 Hardware 4 IC Applications 13 E-Grants 1 NIAMS 1 Web Site Issue (non-cit) 11 NIH Enterprise Systems 1069 ADB 2 Capital HR Func App Suppt 1 era-commons 645 era-db 1 era-external 383 era-grants Management 8 era-impac II 1 era-infrastructure 1 era-partnership Issues 3 era-referral and Review 13 era-reporting 2 ITAS 2 NBS-User Call 4 NED 2 NIH Services 1 Security 1 Security 1 Page 79 of 81
80 Region 38 CIT Services 35 Accounts 25 Back Office Support 2 5 General Information 2 Wireless Services 1 COTS 1 Hardware 1 IC Applications 1 CC Clinical Applications 1 NIH Enterprise Systems 1 ITAS 1 Page 80 of 81
81 VA 2 CIT Services 2 Accounts 1 1 Page 81 of 81
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