USER MANUAL. C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m: 1349

Transcription

1 USER MANUAL Travel Agencies C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m: 1349

2 Quick Guide Do you want to be part of our team? Do you want to sell our products in exchange of a commission? If you are a travel agency you can resell our products through our website, and receive a commission for every sale. It s really easy, all you have to do is sign up as a Travel Agency and log in each time you want to offer our products to your clients Registration Fill in the registration form with the information details of your agency, and create a new user and password so you can log on later on. You will receive an notification, confirming from that moment on you are part of Neoturismo s Sales Network. Log in Each time you sell our products or check the products sold, you must log in with your user name and password. Click on Agent login on the home page: www. neoexperience.es Sales Once you have logged in, you can offer all the products that Neoturismo sells, obtaining commissions for your agency. You will receive a voucher stating the services bought, which will need to be redeemed at destination. Management From the control panel, you can check your sales in detail, as well as commissions and your agency s contact details. C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

3 1 Registration By clicking Agent Login at home page, in the Non registered users section, you will find a link to access Registration form. Fill it with all your contact details so we can make the registration straight away. 1. Fill out all fields in the form 2. Click Agree on terms and conditions 3. Click Register Log on with this information It is important that you fill up the requested fields Once the personal data protection policy and the collaboration agreement is read and accepted, send us the form: you will receive an confirming your agency s registration and that its activation is pending. Once all the information has been checked, we will activate your account and send an confirmation. 2 Authentication On you confirmation; there will be a link so you can log on at You will also have access through Agent Login, located on the top of the home page. Just enter your user name and password. 1. Enter your user data 2. Click Login If you ve forgotten your password, you can click on the Have You Forgotten Your Password? link. You will be asked to provide us with your user name or you address if you have forgotten bot. You will receive an with some instructions to recover your user details. C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

4 In order to access the website easily, we recommend creating a tray icon on your desktop as a shortcut. Once authenticated, you will find a Create Shortcut link at the top of the webpage. Click it and a Neoexperience.HTML file will download into your computer. Save it onto your desktop, that way you can have it on hand whenever you need it. By double clicking this file you will access your account directly. Click here 1. Click Create Shortcut 2. Save the file on a known location on your hard drive 3 Sales After login in, search the product by destination on the quick search box located in the home page. You can also search by name of product or use the drop-down destinations menu, clicking on the quick search box. It s important that you log on, otherwise you will book an ordinary sale and not through your travel agency. At the top of the webpage you will find a message that tells you if you have been authenticated: You are logged in as [Example]. C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

5 Write destination or product name, or click the arrow on the search box. List of products We recommend searching by destination, this way you will find a list with all the products available with a short description of each. Select the desired product and Access a short description of the product C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

6 Desired product Here you will find a detailed description of the selected product. Choose the product 1. Choose your product 2. Quantity 3. Date 4. Book Click reserve and the products will be added to your shopping cart C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

7 The date of visit is set according the date in which the client will collect the product on destination or the date in which the product will be used. In the case of tourist card sales, these will be activated on the first time it is used and not when the voucher is redeemed. A pop-up window will appear on screen after adding a product to the cart. This screen will allow us to choose to apply agency s management fees, with and without VAT. In the case of not applying management fees simply click on the Next button, leaving the box blank. 1. Enter management fees to be applied 2. Click on continue Personal details You must fill the following fields: 1. Client details, name and surname 2. Country 3. Agency registration number 4. Click pay C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

8 Online payment Here you will need to put the client s or the agency s credit card details, making the payment through La Caixa secure payment gateway. On completing the online purchase, the sale is immediately confirmed. Price is paid in full, without deducting commission and with management fees included. Your agency s administration department will issue a monthly invoice with the total commission amount, plus management fees and total applicable VAT rate VAT. Neoturismo afterwards will pay the mentioned invoice. La Caixa secure payment gateway 1. Insert credit card number 2. Insert expiry date (month and year) 3. Security number 4. Click on confirm purchase Voucher Once payment is made, you will be redirected to a payment confirmation window. From this page you can print the client s voucher, which will be redeemed on destination at collection point. Click here to download your client s voucher Client and sale details You can print the voucher. Remember that we will also you the voucher. C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

9 Instructions for product collection C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

10 4 Management From your account s control panel you will be able to access sales and commission information as well as managing your agency s details. Once you log on, access account management by clicking the sales link at the top of the www. neoexperience.es page. Remember you must log into your account Click on the link to see sales 4.1 My sales From this screen check all your sales carried out by your travel agency, each one specifying details such as: Client, Concept, Commission tax base, Commission VAT and total amount. Sort them by: Range: Today Yesterday This month Previous month This year Previous year Customised Status: All Not charged Charged Sale code: Client s name File number At the bottom of the page, you will the page s total sales amount, with your commission, commission VAT and total commission amount. 1. Select parameters to filter sales 2. Click apply 4.2 My account In this section you can find your travel agency s user and password. Change your password if you need to. 1. Update the data you want to modify 2. Click update 4.3 Commissions Here you will find a full list of the products offered by with the commission rates your agency obtains. Search for a product by name, using any of these to filters: Product name Destination C/ Pretil de los Consejos, Madrid España. TEL FAX CICMA M-m:

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