community alarm service

Size: px
Start display at page:

Download "community alarm service"

Transcription

1 community alarm service service and people first

2 community alarm service What is the community alarm service? The community alarm service assists people living in North Lanarkshire who need some extra support to stay in their own homes with the security of knowing that they can call for assistance in an emergency, such as a fall or an illness, at any time of the day or night. The sockets require to be next to one another on the same wall. When the person activates the alarm, a signal is sent via the telephone line to a central call centre which is staffed 24 hours a day. Our call centre operator can speak to the person and find out what kind of assistance is required. There is a number of ways we can provide help depending on the information that has been given: How does it work? We install an alarm unit by connecting it to the telephone line in the person s home. The alarm is activated by either pressing the button on the alarm unit or the pendant worn by the person. Where possible we will place the alarm unit in a central point within the home in order to make the best use of the two way speech system. The alarm requires a modern telephone socket and a 13 amp electrical socket. Contact a friend or family member to visit. Arrange for a home support worker to attend. Contact a GP or emergency services. Provide reassurance. Who is the community alarm service for? There are many reasons why someone may need a community alarm. People who feel they are at risk at home and may have difficulty using other methods to call for assistance. They may be at risk because of ill health, frailty, anxiety, isolation or domestic abuse. 2

3 Many people who use the service are older people but age is not a barrier to receiving a community alarm. Everyone over the age of 75 and living alone can have an alarm installed on request. For those under the age of 75, the service can be accessed if this is indicated through as assessment of need. How do I get a community alarm? You should request this service from your social work locality office. A member of staff will visit you to explain the system and discuss whether the service is appropriate for your needs. We will also request the following information: Details of any health problems or conditions you may have. Your GP s name and address. Contact details of anyone holding a key to your home. Contact details for your next of kin. If we agree that you should have an alarm unit installed, we will pass on these details to the community alarm service, who will be able to arrange installation of the alarm unit. Can I receive other services? Yes, having an alarm installed does not stop you receiving other services. If you require any advice on other services available, please contact your social work locality office or your community nurse. Is there a charge for the community alarm service? At present, there is no charge for this service. There can, however, be costs associated with the installation of the alarm unit. Also, any calls made to the call centre are billed like normal telephone calls by your telephone company. If you are an owner-occupier or live in private accommodation, you will need to meet the cost of the installation of any additional sockets that are required. Tenants of North Lanarkshire Council do not have to pay for any installation costs. An alarm unit can operate without a telephone handset being installed, but requires a telephone line to make calls. Tenants of housing associations should contact their association to find out what action has to be taken to have an alarm unit installed. community alarm service 3

4 community alarm service How long will it take to have the alarm unit installed? If there is no preparatory work needed then installation should be completed within 72 hours of the completed referral being received by the community alarm service. Where preparatory work is required, such as telephone line installation or an additional electrical socket, the timescale for installation will depend on how long it takes to complete this work. What if I am going on holiday or staying with family or friends? Please contact the call centre by pressing the button on your alarm unit or pendant to inform the call centre operator of the dates when you will be away from home. On return, please contact the call centre operator to let them know you are back at home. What happens if I leave my telephone handset off the hook? If the alarm unit is programmed to the main telephone socket and the alarm is activated you can still use your alarm to call for assistance. If the alarm unit is not programmed to the main telephone socket you will be unable to use your alarm to call for assistance. How do I report a fault? If you wish to report a fault with either your alarm unit or your pendant, dial this number to contact the call centre: These numbers will also be on a sticker on your alarm unit. Is there anything that could interfere with the community alarm system? The connection of other equipment to the telephone system, such as the use of a broadband internet connection and added value telephone services may interfere with the functioning of your alarm system. When your alarm is installed, the home support worker will carry out a thorough check to make sure that your alarm system is operating properly. If you have broadband or an added value telephone service added at a later date, then please contact the call centre to arrange for a home support worker to visit in order to check that there is no interference. If you have a dial up connection your alarm unit will not work while you are online. 4

5 Will my alarm work when there is a power cut? There is a battery in your alarm unit which allows your alarm to continue to function. The alarm automatically sends a message through to the call centre to say that there is a power failure. When power is restored, please use your pendant or alarm unit button to contact the call centre. This will confirm that your system is operating. Will my alarm work if my telephone is not working? If there is a fault with your telephone line, your alarm will not work. If there is a problem, please contact the call centre or ask somebody else to contact the call centre on your behalf to let us know. Depending on the circumstances, we may be able to provide you with an alarm which operates without the use of a telephone line, until your own line is repaired. If I no longer require the alarm unit, how do I return it? If you no longer require the alarm unit, inform a call centre operator by pressing the button on the alarm unit or your pendant or dial this telephone number: What do I do if my details or circumstances change? So that we can continue to provide you with an efficient service, contact the call centre and advise them of the change of details or circumstances and they will update your record. How do I make comments or complaints? The council is committed to providing services that are accessible and relevant to the needs of service users. If you have a specific complaint about the service you have received please contact the care service manager on If you remain dissatisfied you can ask a member of staff for the leaflet called complaints, comments and compliments which explains how to access the council s complaints procedure. These leaflets are available in all social work localities. community alarm service 5

6 community alarm service Alternatively you can contact the Social Care and Social Work Improvement Scotland (SCSWIS) enquiries: Princes Gate, Castle Street, Hamilton, ML3 6BU Tel: SCSWIS enquiries: Website: Data protection The information that we hold about you is solely held to enable us to provide you with an efficient service. We will not share this information with any other agency without your permission with the following exception: Please note: We record all calls to the call centre for monitoring and training purposes. This means that any conversations taking place in your home while you are talking to the call centre operator may be recorded. Recording only takes place when you have activated your alarm and are through to the call centre operator. Where is it considered that there may be a risk to your or somebody else in the household if we did not take action. We would contact the appropriate emergency service i.e. police, ambulance or fire brigade, your GP or NHS 24. 6

7 For an assessment for this service contact your social work locality office: Airdrie Social Work Locality Coats House, Gartlea Road Airdrie ML6 9AJ Tel: Bellshill Social Work Locality 303 Main Street Bellshill ML4 1AW Tel: Coatbridge Social Work Locality 122 Bank Street Coatbridge ML5 1ET Tel: Motherwell Social Work Locality Merry Street Motherwell ML1 1JE Tel: Shotts Social Work Locality 169 Station Road Shotts ML7 4BQ Tel: Wishaw Social Work Locality Kings House Kings Street Wishaw ML2 8BS Tel: Cumbernauld Social Work Locality Bron Chambers, Bron Way Cumbernauld G67 1DZ Tel: community alarm service 7

8 This information can be made available in a range of languages and formats, including large print, braille, audio, electronic and accessible formats. North Lanarkshire Council Housing and Social Work Services Community Alarm Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG t HSWS_00352 Ver.1/

community alarms an alarm system to help you in your home www.neighbourhoodinvestor.com

community alarms an alarm system to help you in your home www.neighbourhoodinvestor.com community alarms an alarm system to help you in your home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from

More information

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who

More information

24 hour monitoring from Magna Careline. Peace of mind at the touch of a button

24 hour monitoring from Magna Careline. Peace of mind at the touch of a button 24 hour monitoring from Magna Careline Peace of mind at the touch of a button How does the Magna Careline service work? With Careline you can call for help by the simple touch of a button. This can be

More information

Social Services & Health. Care at Home. Community Alarm/Telecare Service

Social Services & Health. Care at Home. Community Alarm/Telecare Service Social Services & Health Care at Home Community Alarm/Telecare Service Help at the touch of a button What is the Community Alarm/Telecare Service? The Community Alarm/Telecare Service is an emergency service

More information

Community Alarm Information Booklet

Community Alarm Information Booklet Community Alarm Information Booklet 1 Contents About the Walsall Community Alarm Service 3 Community Alarm Service Benefits 4 How will we deal with an enquiry regarding the Community Alarm Service Making

More information

Personal Alert Victoria

Personal Alert Victoria Personal Alert Victoria Personal Alert Victoria (PAV) is a personal monitoring and emergency response service. It is funded by the Victorian Government and provided free of charge to eligible frail, isolated

More information

Core Assessments. Information for Parents and Carers

Core Assessments. Information for Parents and Carers Department for Children and Young People Core Assessments Information for Parents and Carers If you need this information in other languages, in large print, Braille or on audio tape, or any other help

More information

Integrated Addiction Service

Integrated Addiction Service Contact details North Lanarkshire Integrated Addiction Services: Airdrie IAS Addiction Support Project, 81c Hallcraig Street, Airdrie ML6 6AW Tel: 01236 753341 Bellshill IAS Bellshill Cross Addiction Project

More information

A Guide to Paying for Building Repairs and Maintenance

A Guide to Paying for Building Repairs and Maintenance A Guide to Paying for Building Repairs and Maintenance Useful information for home owners service and people first This leaflet provides general financial information and does not constitute regulated

More information

What is the Telecare Service?

What is the Telecare Service? Telecare Services This leaflet can also be made available in Braille, large print, on disc and tape. For further information contact the Communications Unit on 0141 287 8897. If you require this information

More information

Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust

Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust This leaflet provides practical information on how you can provide

More information

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean

Social Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family

More information

Making a complaint about the NHS

Making a complaint about the NHS Making a complaint about the NHS Version 3 Produced in June 2009 Revision date June 2011 NHS Lanarkshire In the NHS in Scotland, we try to give you the best possible care and treatment. We value comments,

More information

On-Call Service. June 2014. Definitions. Background. Guidelines for providing on-call services to injured workers

On-Call Service. June 2014. Definitions. Background. Guidelines for providing on-call services to injured workers On-Call Service Guidelines for providing on-call services to injured workers June 2014 The WorkSafe Agent (the Agent) can pay the reasonable costs of an on-call service for eligible workers when required

More information

Statement of Purpose. Child Protection/Safeguarding Service

Statement of Purpose. Child Protection/Safeguarding Service Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the

More information

Giving feedback or making a complaint about the NHS

Giving feedback or making a complaint about the NHS Giving feedback or making a complaint about the NHS Version 5 Produced in June 2012 Revision date June 2014 Lanarkshire In the NHS in Scotland, we try to give you the best possible care and treatment.

More information

Your Council Tax and Non-Domestic Rates 2016/17

Your Council Tax and Non-Domestic Rates 2016/17 Your Council Tax and Non-Domestic Rates 2016/17 This leaflet forms part of your Demand Notice and should be read along with the information contained in the notice. General information on Council Tax Reduction

More information

Telecare Services. including community alarm

Telecare Services. including community alarm Telecare Services including community alarm Contents Page Community Alarm service... 1 Who can use community alarm services?... 2 How does it work?... 2 What do I need to have this service?... 2 How can

More information

Lifeline Service. Emergency alarm service 24 hours a day, every day. A great place to live and work.

Lifeline Service. Emergency alarm service 24 hours a day, every day. A great place to live and work. Lifeline Service Emergency alarm service 24 hours a day, every day Welcome to the Lifeline service with Central Bedfordshire Council A great place to live and work. Find us online www.centralbedfordshire.gov.uk/sheltered

More information

Child Protection Procedures and Enquiries. Information for Parents and Carers

Child Protection Procedures and Enquiries. Information for Parents and Carers South Gloucestershire Safeguarding Children Board (SGSCB) Child Protection Procedures and Enquiries Information for Parents and Carers If you need this information in another format or language please

More information

A Guide to Community Alarm and Telecare Equipment

A Guide to Community Alarm and Telecare Equipment Telecare in North West Surrey Contact Information If you would like further advice or information on any of the products mentioned in this brochure please contact your local North West Surrey Borough Council

More information

Haringey Local Safeguarding Children Board. A Guide for Parents and Carers. The Child Protection Process

Haringey Local Safeguarding Children Board. A Guide for Parents and Carers. The Child Protection Process A Guide for Parents and Carers The Child Protection Process www.haringey.gov.uk A Guide for Parents and Carers Introduction This booklet has been written to give you more information about what happens

More information

It's Your Decision. How to Make an Advance Health Care Directive

It's Your Decision. How to Make an Advance Health Care Directive It's Your Decision How to Make an Advance Health Care Directive What Is An Advance Health Care Directive (Directive)? A Directive is a written statement of your health care wishes. It is used in the event

More information

Careline Community Alarm Service

Careline Community Alarm Service Careline Community Alarm Service Supporting you to keep safe, independent and included in your community What is the Careline Service? The Careline service is an emergency response service that gives you

More information

Smoke Detector Factsheet

Smoke Detector Factsheet Smoke Detector Factsheet Repairs Service For general advice: % 0117 922 2200 (option 1) Date published: June 2013 www.bristol.gov.uk This factsheet gives you some basic information on how to use and maintain

More information

Are you ill or disabled? A benefits guide to Attendance Allowance for older people

Are you ill or disabled? A benefits guide to Attendance Allowance for older people Can I get Attendance Allowance? Are you ill or disabled? A benefits guide to Attendance Allowance for older people What is Attendance Allowance? Attendance Allowance is a benefit for people who are 65

More information

Benefits Service. Students. Claiming Housing Benefit and Council Tax Benefit. www.milton-keynes.gov.uk/benefits

Benefits Service. Students. Claiming Housing Benefit and Council Tax Benefit. www.milton-keynes.gov.uk/benefits Benefits Service Students Claiming Housing Benefit and Council Tax Benefit www.milton-keynes.gov.uk/benefits Benefits Service This leaflet gives you information about claiming Housing Benefit and Council

More information

What Is Halton Community Alarm Service? Who is the service for? How can it help me? What is a Community Alarm? How does it work?

What Is Halton Community Alarm Service? Who is the service for? How can it help me? What is a Community Alarm? How does it work? Information Guide 1 1 1 2 4 5 6 8 8 10 10 11 11 12 What Is Halton Community Alarm Service? Who is the service for? How can it help me? What is a Community Alarm? How does it work? What is required of you?

More information

PLANNING FUTURE CARE. Wishes & Preferences for My Future Care. This Plan belongs to:

PLANNING FUTURE CARE. Wishes & Preferences for My Future Care. This Plan belongs to: PLANNING FUTURE CARE Wishes & Preferences for My Future Care This Plan belongs to: Planning Your Future Care What is this Plan for? This Care Plan is your opportunity to think ahead and write down what

More information

Publications code: REG-0812-032. Registering and running a childminding service: what you need to know

Publications code: REG-0812-032. Registering and running a childminding service: what you need to know Publications code: REG-0812-032 Registering and running a childminding service: what you need to know Contents Introduction 1 Section 1: What is childminding? 2 Section 2: Before you apply to register

More information

Your health, your rights

Your health, your rights Your health, your rights Hospital waiting times: how quickly you should receive hospital care Who is this factsheet for and what is it about? This factsheet is for anyone who requires hospital treatment

More information

Community Alarm Services. This guide explains how the service works and all the help, advice and benefits you will get through us.

Community Alarm Services. This guide explains how the service works and all the help, advice and benefits you will get through us. Community Alarm Services This guide explains how the service works and all the help, advice and benefits you will get through us. Community Alarm Services 1 1 Community Alarm Services What is Bernicia

More information

A step-by-step guide to making a complaint about health and social care

A step-by-step guide to making a complaint about health and social care A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a

More information

How to use your mobile phone

How to use your mobile phone How to use your mobile phone EasyRead guide What is in this leaflet Page About this leaflet 1 Different types of phone 2 Paying for phone calls 3 Choosing a mobile phone 5 How much will phone calls cost?

More information

Community Alarm Service

Community Alarm Service Community Alarm Service What is the Community Alarm Service? Our Community Alarm Service has now been operating for more than 20 years and has over 800 customers. The service works around the home and

More information

Charges for Care Homes

Charges for Care Homes Charges for Care Homes This information explains how Kirklees Council Adult Services work out charges for care homes for older people and the circumstances in which a third party payment may be charged.

More information

St Ann Street Medical Practice. Weekend Telephone Triage Scheme Making a Complaint

St Ann Street Medical Practice. Weekend Telephone Triage Scheme Making a Complaint St Ann Street Medical Practice Weekend Telephone Triage Scheme Making a Complaint Who can complain? Anyone who is receiving, or has received, NHS treatment or services can complain, as can anyone affected

More information

Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with

Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Your health, your rights Feedback : how to have a say about your care and have any concerns and complaints dealt with Who is this factsheet for and what is it about? This factsheet is for anyone who uses

More information

December 2009 HOMELESS? This leaflet explains what happens if you make a homeless application and the rules we use.

December 2009 HOMELESS? This leaflet explains what happens if you make a homeless application and the rules we use. December 2009 HOMELESS? This leaflet explains what happens if you make a homeless application and the rules we use. This leaflet can be supplied in community languages, large print, audio tape/cd or Braille.

More information

IL03: How to make a comment, complaint or compliment

IL03: How to make a comment, complaint or compliment April 2015 IL03: How to make a comment, complaint or compliment We welcome all your views. Comments We d like to hear from you if you have a suggestion on how we can improve our service. You can write

More information

CLAIM FOR HOUSING BENEFIT COUNCIL TAX REDUCTION

CLAIM FOR HOUSING BENEFIT COUNCIL TAX REDUCTION Finance and Customer Services Revenues and Benefits CLAIM FOR HOUSING BENEFIT COUNCIL TAX REDUCTION Name Address Postcode Home Number Mobile Number Email Address Issuing Office Date Issued Reason Issued

More information

Safeguarding adults from neglect and abuse

Safeguarding adults from neglect and abuse Safeguarding adults from neglect and abuse This leaflet explains what adult abuse is and tells you where to go in Leeds for advice and support. Introduction The Leeds Safeguarding Adults Partnership includes

More information

Darlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home

Darlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home Darlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home Leaflet A5 Introduction Adult Social Care, Health and independent organisations work in partnership to provide

More information

Getting Help from Adult Social Services 01352 803444

Getting Help from Adult Social Services 01352 803444 Getting Help from Adult Social Services 01352 803444 January 2016 For a copy of this leaflet in Braille, large print or tape call 01352 803444 Who is this leaflet for? This leaflet explains how to get

More information

Sensory alerts and multi-alerting systems for the home

Sensory alerts and multi-alerting systems for the home Sensory alerts and multi-alerting systems for the home Sensory alerts and multi-alerting systems for the home This factsheet is part of our Equipment range, for people with hearing loss and their families.

More information

User Installation Guide

User Installation Guide Careline Alarm User Installation Guide 1.1 IMPORTANT INFORMATION The user s telephone MUST BE connected to the Reach TEL socket - a double adapter on the incoming line must not be used. If the user has

More information

How the Westminster Community Alarm Service and Telecare can help you. Promoting safety and security at home

How the Westminster Community Alarm Service and Telecare can help you. Promoting safety and security at home telecare_002.qxd 22/8/06 15:22 Page 1 How the Westminster Community Alarm Service and Telecare can help you Promoting safety and security at home telecare_002.qxd 22/8/06 15:22 Page 2 Your Service in Westminster

More information

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran Results for Arran Medical Group The Medical Centre Lamlash Isle of Arran KA27 8NS This report gives a summary of the results of the for. The survey was sent to 329 people registered with the practice.

More information

Adur District Council Community Alarm & Telecare Service

Adur District Council Community Alarm & Telecare Service Adur District Council Community Alarm & Telecare Service Supporting Independence since 1986 Covering both Adur and Worthing and South Mid Sussex areas. Information Book To contact us please telephone 01273

More information

Choosing a Care Home working with you

Choosing a Care Home working with you Social Work Services Choosing a Care Home working with you Published: March 2013 2 Moving into a Care Home The Social Work Service recognises that the decision to move into a care home is an important

More information

FAMILY MATTERS PARENTING AGREEMENT FOR SCOTLAND PLAN

FAMILY MATTERS PARENTING AGREEMENT FOR SCOTLAND PLAN FAMILY MATTERS PARENTING AGREEMENT FOR SCOTLAND PLAN CONTENTS 2 3 4 Introduction Putting your children first Effective communication Future arrangements for your children: 7 9 11 13 15 17 18 19 20 - living

More information

Community Care Services Occupational Therapy

Community Care Services Occupational Therapy Community Care Services Occupational Therapy Background Adult Social Care Departments across the Country have a duty to work out the care needs of people who may benefit from Community Care Services. If

More information

Raising Concerns or Complaints about NHS services

Raising Concerns or Complaints about NHS services Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied

More information

Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups

Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups Introduction Model Safeguarding Policy and Procedure for Smaller Voluntary and Community Groups This NAME OF ORGANISATION policy follows guidelines set out in Bath & North East Somerset (B&NES) Safeguarding

More information

North Southwark Community Mental Health Team

North Southwark Community Mental Health Team South London and Maudsley NHS Foundation Trust North Southwark Community Mental Health Team Information for service users Page Who are we? We are a community mental health team for older adults in North

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Inspire Huntly Housing Support Service 18 Milton Wynd Huntly Inspection completed on 11 May 2016 Service provided by: Inspire (Partnership Through Life) Ltd

More information

!! MSc$in$PSYCHOLOGICAL$THERAPY$IN$ PRIMARY$CARE$!

!! MSc$in$PSYCHOLOGICAL$THERAPY$IN$ PRIMARY$CARE$! MScinPSYCHOLOGICALTHERAPYIN PRIMARYCARE 1 2 INTRODUCTION ThisoneyearMSccourseinPsychologicalTherapyinPrimaryCare(Adults),commencingin January2016,willberunjointlybytheUniversitiesofStirlingandDundee,inpartnershipwithNHS

More information

Voting and the Scottish Parliament

Voting and the Scottish Parliament Voting and the Scottish Parliament This document tells you how to register to vote, what is involved, and how your vote will count. Did you know that? Elections to the Scottish Parliament will be held

More information

Emergency Response System

Emergency Response System Emergency Response System 1 Given the choice, most seniors and persons with medical conditions or physical challenges would prefer to live in their own homes and be as independent as they can. That's not

More information

Deferred Payment Agreement Charging

Deferred Payment Agreement Charging Deferred Payment Agreement Charging What is a Deferred Payment Agreement? A Deferred Payment Agreement is an arrangement with the council that will enable you to use the value of your home to help pay

More information

Norfolk Fact. act. Emergency Response Telephones. sheet. Number 1. Last updated: June 2015

Norfolk Fact. act. Emergency Response Telephones. sheet. Number 1. Last updated: June 2015 Norfolk Fact sheet act Number 1 Emergency Response Telephones Last updated: June 2015 Contents What is an Emergency Response Telephone? page 3 How does an Emergency Response Telephone work? page 3 Where

More information

An easy guide to the Independent Living Service

An easy guide to the Independent Living Service An easy guide to the Independent Living Service The Independent Living Service is for people who have a disability and their carers. It is run by Blackburn with Darwen Adult Social Services. 3 The service

More information

Make and register your lasting power of attorney a guide

Make and register your lasting power of attorney a guide LP12 Make and register your lasting power of attorney a guide Financial decisions including: running your bank and savings accounts making or selling investments paying your bills buying or selling your

More information

Raising Concerns or Complaints about NHS services

Raising Concerns or Complaints about NHS services Raising Concerns or Complaints about NHS services Contents Page 4 Introduction How to use this pack How can NHS Complaints Advocacy Help? Page 5 Raising concerns and complaints First Steps Step 1 - What

More information

Mental Capacity Act 2005

Mental Capacity Act 2005 At a glance 05 June 2010 Mental Capacity Act 2005 Key points The Mental Capacity Act (MCA) 2005 applies to everyone involved in the care, treatment and support of people aged 16 and over living in England

More information

Deane Helpline. Deane Helpline. Responding to your call for help - at the touch of a button. If you require further information please contact:

Deane Helpline. Deane Helpline. Responding to your call for help - at the touch of a button. If you require further information please contact: Deane Helpline Deane Helpline If you require further information please contact: Deane Helpline 01823 (24 hour phone line) Control Centre, Kilkenny Court, Station Approach, Taunton TA2 7QL Information

More information

Care Programme Approach (CPA)

Care Programme Approach (CPA) Care Programme Approach (CPA) The Care Programme Approach (CPA) is the system that is used to organise many people s care from 'secondary mental health services'. This factsheet explains what you should

More information

Occupational Therapy Services

Occupational Therapy Services Occupational Therapy Services May 2014 For a copy of this leaflet in braille, large print, CD or tape call 01352 803444. The Purpose of this leaflet This leaflet has been given to you to provide some basic

More information

Paying for residential and nursing home care if you own property

Paying for residential and nursing home care if you own property M ay 20 15 Paying for residential and nursing home care if you own property If you need help understanding this leaflet, an interpreting service is available. Please phone Stockport Interpreting Unit on

More information

Help with your bill if you have a water meter. WaterSure application pack 2016/2017

Help with your bill if you have a water meter. WaterSure application pack 2016/2017 Help with your bill if you have a water meter WaterSure application pack 2016/2017 Oh no, not another bill... It s the sound that everyone hates - a bill landing on the doormat. No one likes paying them.

More information

STATEMENT OF PURPOSE LOCAL AUTHORITY PRIVATE FOSTERING

STATEMENT OF PURPOSE LOCAL AUTHORITY PRIVATE FOSTERING STATEMENT OF PURPOSE LOCAL AUTHORITY PRIVATE FOSTERING Children Young People & Families May 2013 Page 1 of 10 STATEMENT OF PURPOSE BIRMINGHAM CHILDREN, YOUNG PEOPLE & FAMILIES DIRECTORATE PRIVATE FOSTERING

More information

Factsheet HSV05 Moving into Residential Aged Care

Factsheet HSV05 Moving into Residential Aged Care Factsheet HSV05 Moving into Residential Aged Care Purpose This Factsheet provides information about how to access Commonwealth Government subsidised residential aged care. The Department of Social Services

More information

PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS

PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS 1. A primary supply of oxygen will be that delivered to the patient s permanent home. However, patients may also

More information

REPORT. Subject: Addiction Services - Strategic Review of Social Work Provision

REPORT. Subject: Addiction Services - Strategic Review of Social Work Provision REPORT TO: Social Work Committee FROM: Jim Dickie Director of Social Work DATE OF COMMITTEE: 2 June 1998 REPORT AUTHOR: George McInally REF: GMCVJMCF Subject: Addiction Services - Strategic Review of Social

More information

What do I Need to Know?

What do I Need to Know? Community Legal Information Association of PEI What do I Need to Know? A Guide to Child Protection for Youth Number to call evenings, weekends and holidays if you are being abused: 368-6868 or 1-800-341-6868

More information

DEFERRED PAYMENT AGREEMENT. Information Pack for our service users and their families or representatives

DEFERRED PAYMENT AGREEMENT. Information Pack for our service users and their families or representatives 12 WEEK PROPERTY DISREGARD PERIOD AND THE DEFERRED PAYMENT AGREEMENT Information Pack for our service users and their families or representatives What is the 12 week Property Disregard Period? The Council

More information

Sunderland and Gateshead Community Acquired Brain Injury Service (CABIS) Patient Information Leaflet

Sunderland and Gateshead Community Acquired Brain Injury Service (CABIS) Patient Information Leaflet Sunderland and Gateshead Community Acquired Brain Injury Service (CABIS) Patient Information Leaflet Shining a light on the future Sunderland and Gateshead Community Acquired Brain Injury Service [CABIS]

More information

About your monitoring service

About your monitoring service About your monitoring service Welcome Welcome to the Tunstall alarm monitoring service. Inside this pack, you will find all of the information required to get started using our service, including our Tunstall

More information

A-Z list of adult social care services

A-Z list of adult social care services Adult social care helpdesk Phone: 023 9268 0810 The first point of contact for adult social care services. Abuse of adults Phone: 023 9268 0810 or in an emergency 999 No abuse is acceptable. If you are

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that came into place in

More information

GSM Alarm System User Manual

GSM Alarm System User Manual GSM Alarm System User Manual For a better understanding of this product, please read this user manual thoroughly before using it. Quick Guider After getting this alarm system, you need to do the following

More information

Kitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home

Kitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home Housing Investment & Planning Team Riverbank Industrial Estate Kelliebank Alloa FK10 1NT Tel: 0845 055 7070 Fax: 01259 225173 email: hipt@clacks.gov.uk Kitchen Replacement Housing Services Housing Investment

More information

Fact sheet: Writing a complaint letter. General guidelines

Fact sheet: Writing a complaint letter. General guidelines Fact sheet: Writing a complaint letter General guidelines Who do I complain to? If you want to complain about a hospital or an ambulance service contact the Complaints Manager or the Chief Executive of

More information

THE PUBLIC DEFENCE SOLICITORS OFFICE STANDARD TERMS OF ENGAGEMENT

THE PUBLIC DEFENCE SOLICITORS OFFICE STANDARD TERMS OF ENGAGEMENT THE PUBLIC DEFENCE SOLICITORS OFFICE STANDARD TERMS OF ENGAGEMENT CONTENTS 1. About the Public Defence Solicitors Office This section gives background information about our office and the rules we follow.

More information

COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY

COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY COMMENTS, COMPLAINTS AND COMPLIMENTS POLICY DOCUMENT STATUS SCOPE Unclassified This policy sets out Genesis Housing Association's approach to managing complaints from customers. This policy does not cover

More information

Service details for Conwy Careline

Service details for Conwy Careline Service details for Conwy Careline Lifeline social alarm service Our Charter Mark award winning team of friendly and experienced Emergency Response Officers staff the control centre answering calls from

More information

Care and support for adults in Surrey. Information for you or someone you care for

Care and support for adults in Surrey. Information for you or someone you care for Care and support for adults in Surrey Information for you or someone you care for 2 Surrey County Council Care and support for adults in Surrey 3 Introduction We understand that there are times when you

More information

WISHAW AND DISTRICT HOUSING ASSOCIATION TRANSLATING AND INTERPRETING POLICY

WISHAW AND DISTRICT HOUSING ASSOCIATION TRANSLATING AND INTERPRETING POLICY WISHAW AND DISTRICT HOUSING ASSOCIATION TRANSLATING AND INTERPRETING POLICY As with all the Association s policies and procedures, this document, where required, may be able to be translated into other

More information

Social Care, Health and Housing Substance Misuse Team. How can we help? www.carmarthenshire.gov.uk/socialcare

Social Care, Health and Housing Substance Misuse Team. How can we help? www.carmarthenshire.gov.uk/socialcare Social Care, Health and Housing Substance Misuse Team How can we help? www.carmarthenshire.gov.uk/socialcare If you require this information in large print, Braille or on Audio please telephone 01267 228703

More information

Complaints Procedure for Health Services A Patient s Guide Help Us to Help You

Complaints Procedure for Health Services A Patient s Guide Help Us to Help You Department of Health and Social Care Rheynn Slaynt as Kiarail y Theay National Health Service Complaints Procedure for Health Services A Patient s Guide Help Us to Help You May 2015 NH15 A Patient s Guide

More information

What is disability living allowance?

What is disability living allowance? What is disability living allowance? Disability living allowance (DLA) is a non-means-tested cash benefit for people with a disability or long-term health problem. It is administered by the Department

More information

Customer Service Policy. A Modern & Efficient Council: Improving Customer Service

Customer Service Policy. A Modern & Efficient Council: Improving Customer Service Customer Service Policy A Modern & Efficient Council: Improving Customer Service Preface This policy consists of three parts: Part 1 Commitment to Customers The first part of this policy is designed for

More information

Selecting a Health Insurance Cash Plan

Selecting a Health Insurance Cash Plan Selecting a Health Insurance Cash Plan The Health Insurance Authority (HIA) is a statutory regulator of the private health insurance market in Ireland. The Health Insurance Authority What we do The Authority

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

Self-help Guide. Motherwell & Wishaw Citizens Advice Bureau. If you live in the Motherwell, Wishaw. or Shotts areas, You can contact:

Self-help Guide. Motherwell & Wishaw Citizens Advice Bureau. If you live in the Motherwell, Wishaw. or Shotts areas, You can contact: If you live in the Motherwell, Wishaw. or Shotts areas, You can contact: Citizens Advice Bureau 32/33 Civic Square Motherwell ML1 1TP Tel: 01698-251981/259389 Motherwell & Wishaw Citizens Advice Bureau

More information

home contents insurance

home contents insurance Peace of mind at an affordable cost home contents insurance clothing electrical furniture fire vandalism carpets theft water A special service for tenants of North Lanarkshire Council North Lanarkshire

More information

Family Law - Divorce FAQ

Family Law - Divorce FAQ Family Law - Divorce FAQ We have only been married a short time when can I start a divorce? You cannot start a divorce until you have been married for at least 12 months and you must show that the marriage

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prince George Duke of Kent Court Shepherds Green, Chislehurst,

More information

Report. Note for adult safeguarding boards on the Mental Health Crisis Concordat

Report. Note for adult safeguarding boards on the Mental Health Crisis Concordat Note for adult safeguarding boards on the Mental Health Crisis Concordat Report Note for adult safeguarding boards on the Mental Health Crisis Concordat 1 Introduction The Mental Health Crisis Concordat

More information

Guidance Notes for Safeguarding Children and Vulnerable Adults

Guidance Notes for Safeguarding Children and Vulnerable Adults Guidance Notes for Safeguarding Children and Vulnerable Adults All those who come into contact with children and families in their everyday work have a duty to safeguard and promote the welfare of children

More information