fact sheet 21866VIC Certificate IV in Premium Compliance Program aim Program structure

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1 fact sheet 21866VIC Certificate IV in Premium Compliance The Certificate IV in Premium Compliance is an initiative of the workplace injury insurance industry through the industry body, for a premium-specific qualification within the workers compensation industry. This qualification will provide training for the premium and credit officers who are the primary points of contact for clients within these WorkSafe agents. This certificate is a state-recognised qualification based on agreed industry standards, and has been developed to address the specific premium and credit skill requirements of the workplace injury insurance industry. Program aim This program aims to provide participants with the skills, knowledge and ability required to work effectively in the premium compliance sectors within the workers compensation industry. It addresses the regulatory requirements to ensure compliance with, and application of, WorkSafe premium compliance systems and supporting legislation for providing WorkSafe insurance, and preventing, managing and compensating work injuries in an operational context. This qualification will provide training for premium and credit officers who are the primary points of contact for employers regarding their WorkSafe injury insurance premium obligations. It is anticipated that individuals undertaking this qualification: have approximately three to six months experience or more working in a Premium/Credit Officer role or a related role within the workers compensation industry sector wish to improve their existing skills and knowledge and/or obtain formal certification of their existing skills and knowledge. The program assumes participants currently work within the workers compensation environment and will have access to industry-based software. Program structure The program requires successful completion of a minimum 11 units of competency, which have been clustered to create the following three modules with specific, scheme-related themes: 1. Insurance in the Workers Compensation Sector 2. Managing Workers Compensation Insurance Policies 3. Deliver a Professional Service. Deakin University Melbourne City Centre Level 3, 550 Bourke Street Melbourne Victoria 3000 Australia Deakin University CRICOS Provider Code: 00113B

2 All three modules have: an 8- to 12-week duration of self-paced experiential learning on-the-job activities to support transference of learning an assessment component two full-day workshops. The program can be completed in nine months. Program objectives The objectives of the Certificate IV in Premium Compliance are to give participants skills to: demonstrate understanding of a broad knowledge of the workers compensation industry, and incorporate some theoretical concepts of premium systems in undertaking the various functions of premium apply solutions to a defined range of unpredictable premium-related problems that may arise at the operational level identify and apply skill and knowledge areas to a wide variety of premium contexts with depth at the operational level, particularly in the examination of current premium practices and participation in the development of new criteria and procedures for the practices identify, analyse and evaluate information from a variety of sources in a premium environment, particularly in gathering, analysing and recording information for premium calculation take responsibility for one s own outputs in relation to specified quality standards related to the premium system take limited responsibility for the quantity and quality of output of others by participating in a team environment within the workers compensation environment ensure informed decision making with appropriate consideration of: (a) federal and state legislation; and (b) scheme and organisational policies, procedures and guidelines. Insurance in the Workers Compensation Sector This module introduces you to the workers compensation/personal injury industry and to the principles of effective premium compliance. The module examines the industry context within which Premium Officers and Credit Officers work, including: application of industry and organisational procedures, guidelines, policies and standards to day-to-day work in the workers compensation industry sector development of an in-depth knowledge of workers compensation insurance analysis of the workplace in relation to environmentally sustainable work practices, implementation of improvements and monitoring effectiveness of these improvements. 2

3 Managing Workers Compensation Insurance Policies This module examines the management and administration of workers compensation insurance policies, including the technological tools that Premium Officers and Credit Officers use to administer policies. The module includes content relating to: processing new applications for workers compensation insurance and issuing policies issuing notices covering the renewal of existing workers compensation insurance and maintaining existing policies to ensure they meet legislative and organisational requirements identifying errant debts and reviewing possible recovery actions, in line with relevant credit policies/procedures and legislative requirements obtaining, analysing and presenting information related to managing workers compensation insurance policies using computers and associated devices and office technology to achieve outcomes associated with managing workers compensation insurance policies. Deliver a Professional Service This module examines the customer service and communication skills that Premium Officers and Credit Officers require to operate in a professional manner and to show leadership within their work area. The module includes content relating to: projecting a positive organisational image modelling high standards of performance and behaviour identifying customer needs and expectations providing effective and efficient customer service maintaining customer confidentiality participating in meetings and discussions taking part in formal interviews writing brief reports making informed decisions. 3

4 Program outline The 21866VIC Certificate IV in Premium Compliance consists of three modules based on 11 units of competency. Module 1: Insurance in the Workers Compensation Sector This module examines the industry context within which Premium Officers and Credit Officers work. Unit code and title FNSWCMP303A Work within the workers compensation industry sector VBAU176 Develop and maintain in-depth knowledge of workers compensation insurance BSBSUS301A Implement and monitor environmentally sustainable work practices Description This unit describes the performance outcomes, skills and knowledge required to apply industry and company procedures, guidelines, policies and standards to day-to-day work in the workers compensation industry sector. This unit covers the development of an in-depth knowledge of the workers compensation insurance This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. Module 2: Managing Workers Compensation Insurance Policies This module examines the management and administration of personal injury insurance policies, including the technological tools that Premium Officers and Credit Officers use to administer policies. Unit code and title FNSICGEN403B Collect, assess and use information VBAU177 Register policy VBAU178 Renew and maintain policy FNSCRDT404B Manage and recover errant debt FNSICGEN302B Use technology in the workplace Description This unit covers the skills needed for obtaining information and presenting it in an appropriate format. This unit describes the functions involved in processing new applications for workers compensation insurance and issuing customers with a policy. It includes all aspects of processing from checking the application, gathering information, determining and assessing the predominant activity of the applicant, and entering data into system to calculate premium. This unit describes the functions involved in issuing notices covering renewal of existing workers compensation insurance, and the maintenance of the existing policy to ensure it meets legislative requirements and organisation operating procedures. This unit enables the identification of errant debts and reviews possible recovery actions in line with relevant credit policy, and the appropriate documentation required. This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace. 4

5 Module 3: Deliver a Professional Service This module considers the customer service and communication skills that Premium Officers and Credit Officers require to operate in a professional manner and to show leadership within their work area. Unit code and title FNSICCUS401B Deliver a professional service to customer FNSICGEN401B Participate in formal communication processes BSBMGT401A Show leadership in the workplace Description This unit describes the knowledge and skills needed for understanding, clarifying and meeting customers needs and expectations and those functions associated with the provision of a quality and professional service to customers. This unit involves using communication skills, both speaking and writing, to contribute to the formal workplace processes. This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non-routine methods and procedures that require the exercise of some discretion and judgment. Enrolment Participants can choose to enrol in: the full qualification and receive a Certificate IV in Premium Compliance qualification upon successful completion of all assessment requirements individual modules for professional development and receive a Statement of Attainment upon successful completion of the assessment requirements for that module. No prerequisites are required to be able to undertake the qualification. However, each employer may have their own internal selection and approval process to determine participation in the program. 5

6 Agent Capability Qualifications Framework Expected normal progression through industry Claims Processors, Case Managers (low risk) Case Managers Senior Case Managers, Technical Managers, Injury Management Advisors Team Leaders, Team Managers Senior Managers Training pathways Certificate III in Personal Injury Management (Claims Management) Certificate IV in Personal Injury Management (Claims Management) Diploma of Personal Injury Management Graduate Certificate, Diploma of Management (Personal Injury) Masters of Management/Business (Personal Injury) Potential candidates Existing CPs, CM (low risk), school leavers returning to workforce, selfinsurer employees Existing CPs, existing Case Managers, employer RTW coordinators, self-insurer employees, WorkSafe employees Existing Senior Case Managers, Technical Managers, Injury Management Advisors, self-insurer and WorkSafe employees Agent Team Leaders/ Managers, WorkSafe Managers, professional staff, self-insurer managers, TAC employees Agent Team Leaders/ Managers, WorkSafe Managers, professional staff, self-insurer managers, TAC employees Certificate III Certificate IV Diploma Postgraduate qualifications With a customised Deakin education program in place, the personal injury sector can build its capability and capacity wsv_sup_mat_graphics_acq_fwork_v01-4 to meet the demands of the sector through satisfied government and regulatory authorities, educated competent workers, minimised risk of non compliance to the standards of the sector, and attraction and retention of talent knowing that relevant professional development is available. Why DeakinPrime? DeakinPrime is the corporate education arm of Deakin University and is a pioneer and leader in the development of corporate education. DeakinPrime endeavours to enhance the capabilities and performance of people in the personal injury sector, thus impacting on the professionalisation and capacity building requirements of the sector. DeakinPrime manages all aspects of program delivery and its role is to support participants through their enrolled program. DeakinPrime has a dedicated help desk and is the first point of contact for all queries relating to: enrolment recognition of prior learning change of personal details withdrawal requests for extensions or special consideration certificates and/or statements of attainment all general queries. Contact the DeakinPrime team for more information on or at PIMHelpdesk@deakinprime.com. 6