Information Technology Outsourcing Transactions. Process, Strategies, and Contracts. 2nd Edition
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- Stephen Briggs
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1 Brochure More information from Information Technology Outsourcing Transactions. Process, Strategies, and Contracts. 2nd Edition Description: A completely revised update of the First Edition, this book focuses exclusively on outsourcing information technology such as data processing, computer systems, and specialized software programs essentially an intellectual property transaction. It covers, among other topics, licensing and software development agreements, sales of tangible assets, human resources management, and more. Contents: About the Authors. About the Web Site. Preface. Chapter 1: Overview of the IT Outsourcing Industry. 1.1 Background. 1.2 IT Outsourcing Industry. 1.3 IT Outsourcing Deals. Chapter 2: Considering Outsourcing: The Request for Proposal and Vendor Selection. 2.1 The Directive. 2.2 Obtaining Support and Forming the Outsourcing Team. 2.3 Guidelines and Internal Evaluation. 2.4 Preparing a Timetable. 2.5 Internal Communications. 2.6 Defining the Scope of the Transaction. 2.7 Selecting a Group of Potential Vendors. 2.8 Request for Proposal. 2.9 Evaluating the Proposals Notifying the Preferred Vendor(s). Chapter 3: Negotiations: Strategy and Process. 3.1 Introduction. 3.2 Negotiating Process. 3.3 Exposure Analysis. 3.4 People Negotiate, Not Companies. 3.5 Negotiating Strategy.
2 Chapter 4: Outsourcing Contract. 4.1 Overview. 4.2 Use of Attorneys. 4.3 Key Contract Issues. 4.4 Retaining Strategic Control. 4.5 Assembling the Team. Chapter 5: Exhibits. 5.1 Critical Part of the Outsourcing Contract. 5.2 Exhibit Listings. 5.3 Checklists. Chapter 6: Financial Considerations. 6.1 Introduction. 6.2 Base Case. 6.3 Retained Costs. 6.4 Unit vs. Total Cost. 6.5 Pricing Options. 6.6 Other Financial Charges. 6.7 Financial Impact of Change. 6.8 Payments. 6.9 Chargeback. Chapter 7: Human Resources. 7.1 Transitioning Employees to the Vendor. 7.2 Due Diligence. 7.3 The Employment Offer. 7.4 Communication and Transition Plan. 7.5 Contract Related Issues. 7.6 Stay Incentives. Chapter 8: Information Privacy and Security Issues. 8.1 Introduction. 8.2 Selected Information Privacy Laws. 8.3 Selected Information Security Laws. 8.4 Company Privacy Policies.
3 8.5 Outsourcing and Global Companies. 8.6 Offshore Outsourcing. 8.7 Practice Tips. Chapter 9: Measuring Performance. 9.1 Overview. 9.2 Service Levels. 9.3 Benchmarking. 9.4 Customer Satisfaction. 9.5 Gainsharing. Chapter 10: Transformational Outsourcing Moving from A to C Internal Considerations Project Definition Maintaining Multiple Environments Using Subcontractors Contract Terms. Chapter 11: Global Transactions Overview Contract and Legal Issues. Chapter 12: Business Process Outsourcing The Emerging Market What Is BPO? 12.3 Areas Targeted for BPO Reasons for Outsourcing Business Processes Integration: Making BPO Fit BPO Vendors. Chapter 13: Internet Enabled Outsourcing: The Virtual Frontier Introduction Potential Problems and Issues. Chapter 14: Post Negotiation Activities Contract Signing.
4 14.2 The Press Release The Autopsy Risk Analysis Contract Administration Implementing the Transition Plan Notifying Third Parties. Chapter 15: Renegotiation and Termination Overview Renegotiation/Termination Process What Does the Contract Say? 15.4 Additional Issues to Consider Termination Plan. Appendices. Appendix 1.1 Outsourcing in the Pharmaceutical Industry. Appendix 2.1 Nondisclosure Agreement (Mutual Protection). Appendix 2.2 Request for Information. Appendix 2.3 Request for Proposal. Appendix 2.4 Customer Reference Questions: Sample. Appendix 2.5 Vendor Proposals Relating to the Provision of Information Technology Services Evaluation. Appendix 2.6 Assessing Legal Resources Required (Customer Form): Questionnaire. Appendix 2.7 Due Diligence Agreement. Appendix 2.8 Letter of Intent (Customer Form). Appendix 2.9 Letter of Intent (Vendor Form). Appendix 2.10 Consent Letter (Management of Third Party Products/Services). Appendix 3.1 Model Term Sheet. Appendix 4.1 Key Issues in Outsourcing Agreements. Appendix 4.2 Key Issues in Offshore Outsourcing Agreements. Appendix 4.3 Key Issues in a Data Center Outsourcing Transaction. Appendix 4.4 Information Technology Outsourcing Agreement (Customer Form). Appendix 4.5 Information Technology Outsourcing Agreement (Vendor Form). Appendix 4.6 Proprietary Rights Rider (Vendor Form). Appendix 4.7 Teaming Agreement.
5 Appendix 5.1 Employee Confidentiality Agreement. Appendix 5.2 Customer Satisfaction Survey Checklist. Appendix 5.3 General Assignment and Bill of Sale Agreement. Appendix 5.4 Example of Joint Management Procedures. Appendix 6.1 Cost of Living Adjustment (COLA) Provisions Checklist. Appendix 7.1 Stay Incentives. Appendix 7.2 Issues to Consider When Selecting Retained Employees. Appendix 9.1 Gainsharing in Outsourcing Transactions: Overview. Appendix 9.2 Checklist of Issues to Consider When Establishing Service Level Methodologies. Appendix 11.1 International Transactions Key Issues Checklist. Appendix 11.2 Global Master Services Agreement (Vendor Form). Appendix 11.3 Example of Local Counsel Questionnaire for International Outsourcing Transactions. Appendix 13.1 Key Legal Issues to Consider When Negotiating Contracts for the Provision of Application Services. Appendix 13.2 Legal Checklist for ASPs. Appendix 13.3 Legal Due Diligence Checklist for Companies Transacting with ASPs. Appendix 13.4 Application Services (Vendor Sample Form) Agreement. Appendix 13.5 Business Continuity Issues for Customers to Consider When Evaluating an Application Service Provider. Appendix 15.1 Checklist for Renegotiating/Terminating Information Technology Outsourcing Transactions. Appendix 15.2 Due Diligence Checklist for Customers Considering Termination. Appendix 15.3 Termination Assistance Services Agreement Outline. Appendix 15.4 Termination Agreement between Customer and Vendor. Index. Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.
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7 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: Information Technology Outsourcing Transactions. Process, Strategies, and Contracts. 2nd Edition SCPFBK42 Product Format Please select the product format and quantity you require: Hard Copy (Hard Back): Quantity USD USD 29 Shipping/Handling * Shipping/Handling is only charged once per order. Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)
8 Page 2 of 2 Payment Information Please indicate the payment method you would like to use by selecting the appropriate box. Pay by credit card: You will receive an with a link to a secure webpage to enter your credit card details. Pay by check: Please post the check, accompanied by this form, to: Research and Markets, Guinness Center, Taylors Lane, Dublin 8, Ireland. Pay by wire transfer: Please transfer funds to: Account number Sort code Swift code IBAN number Bank Address ULSBIE2D IE78ULSB Ulster Bank, Main Street, Blackrock, Co. Dublin, Ireland. If you have a Marketing Code please enter it below: Marketing Code: Please note that by ordering from Research and Markets you are agreeing to our Terms and Conditions at Please fax this form to: (646) or (646) From USA or From Rest of World
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