HYLAND HEALTHCARE SOLUTIONS

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1 HYLAND HEALTHCARE SOLUTIONS

2 Empowering Better Outcomes Across the Healthcare Enterprise Hyland Software gives your healthcare organisation access to accurate, timely and complete information, increasing quality of care and service and lowering operational costs. That way, you create a lean operation with processes that align with the interests of the patients and community. In any given department, there are documents and data not managed by a core application, which means clinicians and staff don t always have the information they need at the moment they need it. This unmanaged information is known as unstructured content it s the paper, faxes, forms, photos, images and more that come from a wide variety of sources (devices, patients, referring physicians, etc.) and can t be handled by your electronic patient record (EPR), health information systems (HIS), billing applications or enterprise resource planning (ERP) systems. Hyland Software develops the OnBase enterprise content management (ECM) suite to take your unstructured content and make it securely available from the systems clinicians and staff work in every day, simplifying and strengthening your compliance efforts. OnBase also automates redundant, predictable tasks like the movement of a patient file from one department to the next that do not contribute to patient care or safety, creating a leaner operation and effective environment. Using OnBase, clinicians and staff make more informed decisions, improve patient care and see better outcomes. With 1,500 healthcare customers and more than 20 years of ECM experience, Hyland understands the importance of listening to our customers to learn what they really need. That s why we are the only ECM vendor with a healthcare focus to be named a Leader in Gartner Inc. s Magic Quadrant for Enterprise Content Management 2011* *Gartner, Inc., Magic Quadrant for Enterprise Content Management, Mark R. Gilbert, Karen M. Shegda, Kenneth Chin, Gavin Tay, October 13, 2011.

3 OnBase offers a complete ECM solution that will fully integrate with Barts core applications. This will provide our clinicians with up-to-date patient information which they can access without having to leave Cerner Millennium. - Toby Lewis, deputy chief executive Barts Health NHS Trust Clinical Administrative

4 Healthcare & Enterprise Content Management Expertise Providing ECM with a healthcare focus Enterprise content management (ECM) isn t just a technology; it s a strategy for your entire healthcare organisation. Hospitals are concerned with quality of care and operational efficiency, so they need a vendor who has short- and long-term strategies in mind for the healthcare market. Hyland understands this and dedicates resources solely to effectively develop solutions, provide services and support our healthcare customers. We hire industry experts (registered nurses, RHIAs, accountants, etc.) to better understand the healthcare processes like ward rounds, theatre preparation and chart coding. Combine this with 1,500 healthcare customers, and Hyland is an authority on developing strategies to meet the needs of the healthcare market. AHA s due diligence process confirms that Hyland Software is dedicated to delivering the best ECM solution for healthcare, supported by the organisation s extensive technology and healthcare industry knowledge and experience. Anthony Burke, CEO American Hospital Association Solutions Dedication to managing your content True ECM expertise goes beyond the product. ECM expertise is about understanding how to improve a customer s organisation and its processes. With more than 20 years of ECM focus and almost 11,000 lifetime customers, Hyland Software has the experience and know-how to help you guide your organisation towards becoming a digital hospital. Since our inception in 1991, Hyland has had one product, OnBase. With a singular focus on ECM, we commit 100 percent of our software development to creating the broadest set of ECM solutions and integrations. This ensures you only need one solution to integrate with and connect your organisation s clinical and administrative processes, removing the confusion of several separate systems. Creating a foundation for strategic initiatives today and tomorrow Because documents and data are at the foundation of your strategic initiatives, your ECM solution will be an important part of your long-term strategic roadmap. That s why you need to consider your ECM solution as a mission-critical, tier-one IT application. As the only vendor that has both healthcare-specific knowledge and ECM expertise, Hyland will partner with you to develop a strategy that meets your needs now and in the future.

5 A global offer in healthcare Our Expertise More than 10,900 Lifetime customers Hyland was named a Leader in the Gartner Magic Quadrant for ECM in percent of healthcare organisations who achieved Stage 7 on the HIMSS EPR Adoption Model use OnBase Integrations with over 500 different applications, including your EPR, ERP or accounting system and other HIT systems Hyland supports customers around the world. That means they understand all healthcare systems have unique and diverse processes, varying compliance and security demands and a host of other differences. We have developed best practices, from discovery to training, that allow us to create a solution that meets the needs unique to your brand of patient care and an experience to our customers that is consistent and positive. We leverage this experience to broaden our knowledge and understanding of healthcare so we can give you a solution that lets your organisation focus on what is most important to you the patient. Exchange information and support interoperability Across communities, healthcare systems, facilities and departments, OnBase securely shares information within and outside of your organisation. Because true interoperability transcends hardware, software systems and geography, OnBase helps healthcare organisations worldwide reach beyond simple data exchange to collaborate and share information regardless of location or facility, vendor or machine, file type or origin. Support the continuum of care across and outside of your healthcare organisation Supporting the continuum of care is an increasingly important part of both patient satisfaction and healthcare regulations, so you can use OnBase to share content across and outside of your healthcare organisation. To ensure caregivers have the information they need to provide the best care, OnBase lets you securely share patient documents, clinical images, billing statements and more. By managing and sharing this content with OnBase (rather than in disparate systems, mailing them out or couriering them over to different facilities), healthcare organisations store information in a single application and present it securely on the web through their EPR or OnBase itself. This way, patients and providers have the information they need, no matter where the patient receives treatment. With all patient information in one location, OnBase simplifies the automation of work processes so information is pushed to the right staff member at the different hand-off points during care including nursing shift changes and multidisciplinary team meetings. That translates into more informed care and prepared caregivers.

6 The Six Components of OnBase The foundation of your solution With the OnBase enterprise content management (ECM) solution from Hyland Software, critical information and content in your organisation is stored in a single, central location and is easily accessible anywhere. OnBase is a single solution, but it is made up of several different components. These components are a framework, used to create a solution specifically tailored to meet the needs of your organisation and deploy it the way you want from a single department to an enterprise-wide solution. OnBase Integrates with: Electronic patient record (EPR) and other clinical applications Enterprise resource planning (ERP) or accounting systems Human Resources (HR) systems Any other healthcare information technology (HIT) systems Capture: Get your critical information into OnBase Store: Securely store, retain and dispose of your documents Reduces doctor and staff time spent hunting down documents Provides control over all your documents and information Allows multiple employees to view the same document at once Manages the security requirements specific to the healthcare environment and your organisation Improves compliance by creating one place to manage security and document retention options Simplifies and automates retention and management of documents Integrate: Integrate OnBase with your other business applications Provides clinicians with a more complete patient record when they are in their EPR Connects with your mission-critical clinical and non-clinical IT systems and extends their value Provides access to clinical and financial content normally outside core healthcare information technology applications Reduces training by making OnBase part of the existing system and processes, not a separate application to learn

7 The modular design of OnBase provides the maximum value for your investment. You only pay for the solutions, or modules, you need. And as your needs change, you can add OnBase modules, including healthcare-specific solutions and integrations, to make your technology investment grow with you. There are six components that form the framework for your OnBase solutions. Whether you choose to deploy one or all of these components, they work to improve processes throughout your organisation. Access: Access your information Process: Make more informed Allows employees to access content in OnBase from their familiar application screens decisions Automates your processes to make them more efficient and effective Improves patient service by giving staff instant access to the content they need to answer questions at first contact Helps users keep processes moving from anywhere in the world from computers, tablets and smartphones Provides staff with instant access to content and information, whether they re in the office or on the road Shows staff what content is missing so they can proactively resolve issues Measure: Assess and report on the health of your business Increases visibility into your processes Provides real-time access to your business data with interactive dashboards Produces reports to analyse the health of your business and help you make better business decisions Enables you to test personnel to measure their understanding of policies and regulations necessary for compliance

8 Health Information Management 24 Hours Patient discharged Patient record sent to HIM Patient record prep Patient record scan/index Patient record QA Patient record coded: OnBase provides simultaneous access to patient records Accelerate and augment your health information management processes By removing the manual processes and paper HIM relies on, OnBase helps your healthcare organisation apply the principles of a digital hospital and makes HIM tasks more efficient and accurate. With OnBase, HIM also completes ICD-10 coding and billing processes much more quickly due to instant and simultaneous access to the patient chart, reducing accounts receivables (AR) days while easing compliance demands associated with the healthcare industry s regulatory and retention policies. Create a complete and secure patient record OnBase allows you to scan or capture all the unstructured content related to patient medical records such as paper, forms, faxes, photos, etc. and make it instantly retrievable from the EPR or other clinical applications. Not only does this help when working towards Stage 7 of the HIMSS EMR Adoption Model, but gives clinicians and staff instant access to patient information from the screens they already use. As a result, they have a more complete patient picture and patients receive more informed care. After treatment, OnBase also simplifies discharge planning by having all patient content immediately available. Staff need only run a single report to retrieve a summary of all pertinent patient information to review. Storing all of your unstructured content in one place eases compliance efforts with organisational and industry regulations, too. With OnBase, you limit who sees documents so only those who need to use them have access. Additionally, OnBase keeps an audit trail of anyone who viewed a document and what changes they may have made, making clinicians and staff more accountable.

9 OnBase documents are now available across organisation Patient record review completion: OnBase lets doctors electronically sign patient records from anywhere Patient record completed Release of information: Content stored in one central location to find information quickly OnBase integrates with: Allscripts Cerner Epic isoft/csc McKesson Meditech SAP Siemens Speed and automate the patient record review and coding processes Going beyond simple document management, OnBase speeds and automates the processes unique to HIM. OnBase automatically pushes patient records to the right staff for review, who can push the chart to physicians in the EPR or if further clarification is needed. This allows them to complete tasks from a home office or a mobile device. As a result, patient records are reviewed and completed quickly so billing transactions can be generated. Configured for use with ICD-10, OnBase also automatically sends charts to the appropriate coders based on workload. Because more than one person can access the chart at once, coders don t have to wait for reviews to be completed. And, with one chart stored in a single, central location, coders always know they are working from the most current version. Coders can also work remotely, easily and securely accessing all the necessary content through OnBase or the EPR. Complete release of information requests When patient information is in multiple silos and formats, completing release of information requests becomes much more difficult and time consuming. With OnBase, all of your content is stored in one central location, allowing your staff to quickly and efficiently find the requested content freeing up time to focus on tasks like patient record reviews. OnBase ensures that every piece of requested documentation is available and keeps a complete audit trail of who made the request, what information was requested, and what type of request it was.

10 Clinical Solutions Integrate and access clinical content for a more complete patient record By integrating with OnBase enterprise content management (ECM), you take the content and information your clinical departments rely on and make it easily accessible across your organisation from within your electronic patient record (EPR). Even with a fully implemented EPR, content in the form of paper, forms, faxes, clinical images and videos still has to be handled manually. This makes it difficult for your doctors and staff to find critical information quickly. With OnBase, you give doctors access to that content directly from the EPR. With a simple mouse-click, they see all content directly related to that patient screen. Not only is more information available, it s more relevant to the patient file. Without waiting on and searching for patient content, doctors have more time to focus on what s really important the patient. OnBase integrates with: Allscripts Cerner Epic isoft/csc McKesson Meditech SAP Create a more prepared Ambulance and Emergency Department OnBase also makes the lives of the patients simpler. With all of a patient s information securely stored in a single, central location, the hospital is more prepared for the arrival of a patient. After their first visit, the information crucial to registration like insurance and identification cards is permanently stored for all future visits. That means when they come into your Ambulance and Emergency Department, time isn t wasted collecting the same information again; saving the department and just as importantly the patient time and effort. EPR System Siemens

11 Enable error-free theatre preparation OnBase also helps with proper theatre preparation to help with your organisation s commitment to lean operating principles. Any time a theatre is booked for surgery and the surgery does not take place whether that is because of missing content like admissions information, or because of miscommunications it is a wasted cost to the hospital. With OnBase, not only is missing content no longer a concern because of the single, complete patient record, but you can also coordinate efforts to schedule theatres. OnBase Workflow automatically pushes scheduling information to the right people at the right time. With everyone working with the same information, the risk of errors is reduced. Reduce the risks associated with shift handovers A single central database means patient information is always up-to-date. When shift handovers occur, the most recent patient information, such as medications and treatments, is always available to the next shift so efforts are not duplicated or a patient goes untreated. OnBase Workflow also pushes patient information to the right people, so anyone involved in the care of a patient has the appropriate patient record and schedules waiting for them. This translates into faster and more efficient patient care.

12 Administrative Departments Increase visibility and control over your administrative processes If there is one thing the administrative departments at your healthcare organisation rely on, it s information. Unfortunately, that information is usually found on paper, creating slow, manual departmental processes that increase costs. By implementing the OnBase enterprise content management (ECM) solution, you remove the paper and increase transparency into your administrative processes. OnBase integrates with: Enterprise resource planning (ERP) systems like Lawson and SAP Accounting systems Human Resources (HR) systems Add more visibility into your accounts payable processes OnBase captures incoming invoices regardless of what format they are in from paper to PDFs to EDI. Then, OnBase automatically indexes them and helps automate the invoice transaction creation in your accounting or ERP application. This eliminates the need to individually key invoices into your system. By automatically routing invoices to the right people, OnBase speeds up invoice validations and approvals. It also identifies exceptions and routes them accordingly. It tracks the status of each invoice to give you more visibility into your processes so you never get caught off-guard by a missed payment. OnBase also integrates with vendor portals, allowing your vendors to submit invoices and view their status online. You not only reduce the paper coming into your AP department, you build better relationships with your vendors. CAPTURE

13 Create a more secure and efficient human resources department OnBase allows you to securely organise all of the HR employee documents applications, curriculum vitae, payroll, health record information and more and keep them in one, central, secure location. It also integrates with HR systems, making documents and electronic employee folders available to staff from within their everyday applications. Because you set rules and restrict access to only those who require access to a document, employee files remain confidential and you avoid security breaches associated with paper like lost documents and files. With OnBase in HR, retrieving documents becomes a simple task. By pulling up an employee file on the screen, HR staff has instant access to all employee documentation. You can also quickly create a report that shows the specific documents each file is missing, so you stay compliant with regulators, agents or internal auditors looking at employee file completion. Increase confidence in the compliance of your organisation OnBase also supports compliance efforts by giving you a greater insight into your staff s understanding of the regulations they are required to follow. Not only does OnBase allow you to automatically push new policies and regulation changes to the appropriate staff, but it also tracks who has actually read and confirmed those changes. Additionally, with OnBase you can test your employees on their understanding of the organisation and healthcare industry s policies and regulations. That way, OnBase helps ensure employees understand their role in keeping your organisation compliant.

14 Build a Foundation to Grow on Today and Tomorrow As your organisation grows and evolves, a powerful ECM strategy will be a crucial component for your healthcare organisation. Content is at the foundation of many healthcare initiatives from providing a complete electronic patient record to recognising payments sooner to creating more efficient business processes in administrative departments. OnBase provides a solid foundation for success. OnBase meets your immediate needs, helping you to provide the best patient care possible and realising positive financial outcomes. Current strategic initiatives, such as reaching Stage 7 of the HIMSS EPR Adoption Model, joining accountable care organisations (ACOs), supporting the global Integrating the Healthcare Enterprise (IHE) initiative and more, all benefit from a robust healthcare-centric content management solution. Just as importantly, OnBase is a solution that will meet your needs of tomorrow. In two, five, even 10 years from now, you ll still need to manage the content related to your strategic initiatives, whatever they may be, OnBase gives you the flexibility to meet them. Not only that, but Hyland regularly releases new versions of OnBase so you re sure to have a solution that supports your ongoing needs and integrates the latest and greatest IT applications. By looking at ECM as a strategic, mission-critical solution from the very beginning, you ll create a solution that will advance your organisation today and tomorrow. OnBase is a long-term, strategic application at MetroHealth. Year after year, we ve turned to OnBase to help support support our organization s our organisation s key key initiatives. Maybe Maybe even even more more importantly, we trust we trust that that OnBase OnBase will continue will continue to empower to empower us to us meet to meet the needs the needs of of tomorrow. John Cromer, Project project manager Manager Metro Health Hospital

15 About Hyland Software Inc. For more than 20 years, Hyland Software has been dedicated to meeting organisations needs for document and process management with OnBase, an enterprise content management (ECM) software suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively. OnBase enables healthcare organisations to provide better patient care by providing instant access to clinical and financial content normally outside of core healthcare information technology (HIT) applications. Every day, more than 1,500 healthcare organisations use OnBase to complete patient records, eliminate reimbursement delays and enhance business processes. Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with an organisation, no matter where or how it is initially deployed. Hyland Software Global Headquarters Clemens Road Westlake, Ohio USA Phone: Hyland Software Brazil Rua Joaquim Floriano, 466/1203 Itaim Bibi - São Paulo / SP CEP Brazil Phone: Hyland Software Japan Hojo Bldg. 2F Shibaura, Minato-ku Tokyo Japan Phone: +81 (0) Hyland Software United Kingdom Golden Cross House 8 Duncannon Street London WC2N 4JF United Kingdom Phone: +44 (0)

16 Empowering better outcomes across the healthcare enterprise. Hyland.com/Healthcare

HYLAND HEALTHCARE SOLUTIONS

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