Aktion Managed Services and Application Hosting. Chris Elekonich
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1 Aktion Managed Services and Application Hosting Chris Elekonich
2 Introduction What is Managed Services Managed Services is a technology buzzword which refers to the manner in which computer related services are itemized and made available to the customer. As the complexity and number of elements increases, our customers can contract for specific services that they may not have in house, or to augment the skill of their own internal IT staff. The return on investment comes from the concept that the solution provider is supplying these IT skills to a shared set of customers sharing in the cost of that expertise.
3 Agenda Aktion Managed Services (AMS) Offerings Application Hosting (Timberline Office) Remote Monitoring/Rescue (RMR) Programs Remote Backup Other Technical Services Time and Material Network Support Network Assessments Security Assessments Virtualization Assessments
4 Agenda Other Technical Services cont d Software Development and Integrations Website Design Services Web-enablement projects
5 Application Hosting Timberline Office Aktion Hosting Environment World-class Datacenter with Security Code Access only Redundant Hardware and Power Virtualized Environment for Disaster Recovery Power Generator Industry leading security software Hosting of all Timberline Applications and most third party applications Nightly Backups
6 Remote Monitoring and Rescue Programs Transitioning from traditional services Break-Fix customer initiated T&M Pro-active service provider T&M Completely Managed service provider Fixed Fee
7 Remote Monitoring and Rescue Services Daily 8x5 visual monitoring of your systems. Warning notification to our Service Center via and pager. Notification of Backup operations and Anti-virus via and pager. System monitoring statistics available to customer via a browser 24/7. Direct emergency access to our technical support team via our 800 support number. Configuration of thresholds for key network devices for monitoring on quarterly basis. Remote problem resolution On-site problem resolution
8 Remote Monitoring and Rescue Services - Advanced Operating System Patches Third Party Software Patches and Upgrades Anti-Virus, Anti-Spam Backup Software Timberline Upgrades Regularly Scheduled On-site Visits Network Improvement Recommendations Remote Back-up Services
9 Other Technical Services Time and Material Troubleshooting and Problem Resolution Remote or On-site Site to Site or Remote Access Services Network Assessments and Improvements On-site and Remote Analysis of Network Performance Recommendations Report Customer Presentation Security Assessment and Improvements External, Internal Security Vulnerability Assessment Comprehensive Reporting Recommendations Report Mitigation Services
10 Other Technical Services Virtualization Impact Assessments (VIA) On-site Discovery and Physical Walkthrough Remote monitoring and automated data collection via commercial software tools Data analysis Virtualization Scenarios including complete ROI and TCO reporting
11 Other Services Software Development Software Development and Integrations etimecard, epaystub, Custom PR Check Sort Third Party product integrations - Fabtrol Website Design Services Upgrades or New Development emarketing Services
12 Summary Aktion Managed Services Aktion Technical Services Offerings Aktion Software Development and Integration
13 Your Aktion Contacts Chris Elekonich Technical Services Manager Aktion Associates Inc Aktion Sales Rep Aktion Consultant
14 Thank you for attending. Chris Elekonich
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