ONLINE HYBRID MBA STUDENT HANDBOOK

Transcription

1 ONLINE HYBRID MBA STUDENT HANDBOOK The Tepper School of Business reserves the right to update the information contained in this handbook at any point during the academic year. For the most updated information, please visit the Tepper School website, Current MBA Student section.

2 2 Tepper School of Business Online Hybrid MBA Program Staff Bob Monroe Director, Online Hybrid MBA Associate Teaching Professor (412) Andrew McMillen Associate Director, Online Hybrid MBA (412) Cassandra Walker Student Services Coordinator, Online Hybrid MBA (412)

3 Online Hybrid MBA Student Handbook 2014/ MBA Student Services Staff Wendy Hermann Executive Director, Student Services [email protected] Marilyn S. Hersh Associate Director, Student Services [email protected] Eva Johnson Administrative Assistant [email protected] Joyce Maszle Assistant Director, Student Services [email protected] Vickie Motz Director, Student Services [email protected] Jason Wagner Assistant Director, Student Services [email protected]

4 4 Tepper School of Business INTRODUCTION This handbook was prepared for use by the students, faculty and staff at the Tepper School of Business at Carnegie Mellon University. No parts of this handbook may be reproduced or distributed without written permission from Dr. Robert T. Monroe, Director, Online Hybrid MBA. While this handbook is specific to your academic experience in the Tepper School, there are several other resources and offices graduate students are encouraged to consult during their tenure at Carnegie Mellon University. > > All questions regarding this publication or the University s policies should be directed to the Student Services staff. Students are responsible for knowledge of these policies. STATEMENT ON COMMUNITY EXPECTATIONS The Tepper School of Business is a diverse and inclusive community based on trust, respect and support toward all individuals, facilities, intellectual endeavors and activities. It is expected that every individual will contribute every day to recognizing, maintaining and improving the community environment of the Tepper School. It is this shared environment of the Tepper School that best communicates and differentiates our uniqueness as a special learning place to earn your Masters degree. We must continually protect and nurture our community environment.

5 Online Hybrid MBA Student Handbook 2014/ CARNEGIE MELLON CODE Students at Carnegie Mellon, because they are members of an academic community dedicated to the achievement of excellence, are expected to meet the highest standards of personal, ethical and moral conduct possible. These standards require personal integrity, a commitment to honesty without compromise, as well as truth without equivocation and a willingness to place the good of the community above the good of the self. Obligations once undertaken must be met, commitments kept. As members of the Carnegie Mellon community, individuals are expected to uphold the standards of the community in addition to holding others accountable for said standards. It is rare that the life of a student in an academic community can be so private that it will not affect the community as a whole or that the above standards do not apply. The discovery, advancement and communication of knowledge are not possible without a commitment to these standards. Creativity cannot exist without acknowledgment of the creativity of others. New knowledge cannot be developed without credit for prior knowledge. Without the ability to trust that these principles will be observed, an academic community cannot exist. The commitment of its faculty, staff and students to these standards contributes to the high respect in which the Carnegie Mellon degree is held. Students must not destroy that respect by their failure to meet these standards. Students who cannot meet them should voluntarily withdraw from the university.

6 6 Tepper School of Business INTRODUCTION... 4 STATEMENT ON COMMUNITY EXPECTATIONS... 4 CARNEGIE MELLON CODE... 5 SECTION 1: ONLINE HYBRID MBA CURRICULUM & UNIT REQUIREMENTS FLEXMBA Students Entering Fall SECTION 2: MBA COURSE REQUIREMENTS Concentration Requirement Conduct of Classes MBA Grades Grading Options Retaking Courses Make- up Exams Incomplete Grades SECTION 3: REGISTRATION & ENROLLMENT Course Availability Preregistration Registration Deadlines Course Load SECTION 4: ACADEMIC RESOURCES Course Descriptions Academic Calendar Academic Advising and Tutoring Examination Schedules Course and Faculty Evaluations Transcripts and Unofficial Grade Reports Bright Ideas SECTION 5: ACADEMIC POLICIES Transfer Policy Taking on- site classes Leave of Absence... 30

7 Online Hybrid MBA Student Handbook 2014/ Withdrawal from Program Academic Review and Academic Probation Dismissal from Program Required Suspension from Program Withdrawal of a Degree SECTION 6: TUITION Tuition Requirement Tuition Payments/Billing/Enrollment Students with Delinquent Accounts Tuition Refund* Tepper School Financial Aid Office Loans Satisfactory Academic Progress for Financial Aid (SAP) Federal Financial Aid Adjustments for Students Who Withdraw SECTION 7: CARNEGIE MELLON POLICIES, PROCEDURES AND RESOURCES University Policy and Expectations Statement of Assurance Academic Integrity Family Educational Rights and Privacy Act (FERPA) Carnegie Mellon Computing Policy Statute of Limitations Grandfather Policy Sexual Harassment and Sexual Assault Intellectual Property Alcohol SMART Card/Photo ID Card Updating Student Information Security and Fire Safety Report Notice Key Offices for Graduate Student Support Office of the Dean Student Affairs affairs/index.html The Office of the Dean provides

8 8 Tepper School of Business central leadership of the metacurricular experience at Carnegie Mellon. The offices that fall under the division of Student Affairs led by Dean of Student Affairs Gina Casalegno, include: Career and Professional Development Center Counseling & Psychological Services (CAPS) Housing & Dining Services Orientation & First Year Programs (note: for undergraduate students) Office of International Education (OIE) Student Activities Student Life SECTION 8: MARKETING, PUBLIC RELATIONS AND TEPPER BRANDING/IDENTITY GUIDELINES Press, Media Relations, and Publicity Social Media The Tepper School Brand Graduate Student Club Websites... 58

9 Online Hybrid MBA Student Handbook 2014/ ACADEMIC CALENDAR This Tepper School calendar is a modified version of the official Carnegie Mellon academic calendar and contains information specific to the Tepper School Online Hybrid MBA student academic experience. Fall Semester 2014 Aug Thu- Fri Aug Thu- Fri BaseCamp orientation for first year students, onsite, Pittsburgh campus Leadership Immersion Workshops for second year students, onsite, Pittsburgh campus Mini 1 Aug Sat- Sun Access Weekend 1 class meetings Sep 1 Monday Labor Day/no classes Sep 2 Oct 10 Oct 17 Mini 2 Tuesday Friday Friday First day of mini 1 online class sessions Last day of mini 1 online class sessions Mini 1 final exams, onsite Access Weekend 2 Oct Sat- Sun Access Weekend 2 class meetings Oct 23 Nov Dec 10 Thursday Mon- Fri Wed First day of mini 2 online class sessions Thanksgiving break, no online class sessions Last day of mini 2 online class sessions Dec Fri- Tue Mini 2 final exams, online

10 10 Tepper School of Business Spring Semester 2015 Mini 3 Jan 3 Saturday Manager Ready Leadership Assessment for first year students (remote 12-4 pm EST) Jan Sat- Sun Access Weekend 3 class meetings Jan 12 Feb 11 Feb 20 Feb 27 Monday Wed Friday Friday First day of mini 3 online class sessions Manager Ready assessment feedback session for first year students (online 8-10pm, EST) Note: tentative timing, subject to change Last day of mini 3 online class sessions Mini 3 final exams, onsite, Access Weekend 4 Mini 4 Feb 28- Mar 1 Sat- Sun Access Weekend 4 class meetings Mar 9-13 Mar 16 Apr 24 May 1 Mon- Fri Monday Friday Friday Summer 2015 Mini 5 Spring Break no online class sessions First day of mini 4 online class sessions Last day of mini 4 online class sessions Mini 4 final exams, onsite, Access Weekend 5 May 2-3 Sat- Sun Access Weekend 5 class meetings May 11 Monday First day of mini 5 online class sessions

11 Online Hybrid MBA Student Handbook 2014/ May 25 June 19 June 26 Monday Friday Friday Memorial Day/no online class sessions Last day of mini 5 online class sessions Mini 5 final exams, onsite, Access Weekend 6 Mini 6 June Sat- Sun Access Weekend 6 class meetings June 28 - July 3 July 6 Aug 14 Aug Aug 21 Aug Mon- Fri Monday Friday Thur- Fri Friday Sat- Sun 4 th of July Holiday Break, no online class sessions First day of mini 6 online class sessions Last day of mini 6 online class sessions BaseCamp orientation for first year students, onsite, Pittsburgh campus Leadership Immersion Workshops for second year students, onsite, Pittsburgh campus Mini 6 final exams, onsite, Access Weekend 7 & 13 Access weekend 1, 7 & 13 classes, onsite, Pittsburgh campus

12 12 Tepper School of Business SECTION 1: ONLINE HYBRID MBA CURRICULUM & UNIT REQUIREMENTS 1.1 Online Hybrid MBA Students Entering Fall 2014 Online Hybrid MBA candidates must register for and complete a minimum of 192 units of coursework that fulfill the graduation requirements. Online Hybrid MBA students must complete all requirements for the MBA degree within four calendar years of matriculation. Standard completion time for the program is 16 mini- semesters (approximately 33 months). First Year Online Hybrid MBA Students Mini 1 Mini 2 Mini 3 Mini Managing People and Teams (6 units) Probability and Statistics (6 units) Managerial Economics (6 units) Financial and Managerial Accounting I (6 units) Financial and Managerial Accounting II (6 units) Optimization (6 units) Managing Networks and Organizations (6 units) Statistical Decision Making (6 units)

13 Online Hybrid MBA Student Handbook 2014/ Mini 5 Mini Corporate Strategy (6 units) Interpersonal Communications (3 units) Writing for Managers (3 units) Finance I (6 units) Ethics and Leadership (3 units) Management Presentations (3 units) Second Year Online Hybrid MBA Students Mini 1 Mini 2 Mini Global Economics (6 units) Elective Operations Management (6 units) Elective Marketing Management (6 units) Elective Mini 4 Electives Minis 5-6 Capstone Management Game Electives

14 14 Tepper School of Business Third Year Online Hybrid MBA Students Minis 1-4 Electives In addition to the required 192 units of coursework, attendance and/or participation in the Leadership Assessment, Leadership Feedback and Leadership Immersion programs are requirements for completion of the Online Hybrid MBA program. SECTION 2: MBA COURSE REQUIREMENTS 2.1 Concentration Requirement Three elective courses in one of the following areas constitute a concentration. Online Hybrid MBA students must complete at least one concentration from the following list: Entrepreneurship Finance Marketing Operations Management Students may elect to complete multiple concentrations. Online Hybrid MBA entering in fall 2014 are required to have an analytical depth requirement of two electives from a provided list of courses. The Student Services office will provide students with the list.

15 Online Hybrid MBA Student Handbook 2014/ Conduct of Classes Faculty have high expectations of conduct to maximize the learning experience from every class in the program for all students. Students are expected to attend all access weekends. The access weekend classes and events are an integral part of the Online Hybrid MBA program and constitute a substantial portion of the instructional time for each Online Hybrid MBA course. Dates for access weekends for each academic year will be announced well in advance of the events (typically at least six months prior). Students are expected to plan accordingly. If a student will be unable to attend an access weekend they need to contact the director or associate director of the Online Hybrid MBA program as far in advance of the access weekend as they are able to do so to discuss their situation and request an excused absence from the weekend s classes. The director or associate director will discuss the request with the student and the instructors for the classes to be missed, in an effort to provide an alternative way for the student to complete the course. Depending on the nature of the course, it may or may not be possible for a student to complete the course without attending the access weekend. Access weekend classes will not be recorded. Students are expected to attend all scheduled classes, virtually or in person, as appropriate. Class attendance is expected unless the professor explicitly informs the student that other ways of completing the work are acceptable. This includes access weekend classes as well as

16 16 Tepper School of Business the live online class sessions held between access weekends. Faculty may enforce specific attendance requirements to assist in determining class performance. Faculty are expected to be alert to absenteeism detrimental to a student s performance and to call such cases to the attention of the executive director of student services. Students are expected to attend class on time and remain in the class for the entire period. Consequences of tardiness, absence from class, or late assigned work are at the discretion of the professor. Faculty reserve the right to deny tardy students admission to the classroom or online class session. Tardiness is disruptive to the entire class and is not respectful of classmates and the faculty. If there is a credible and legitimate reason for early class exit or late arrival, the situation should be discussed with the faculty member before class for approval. This standard holds for both in- person and online class sessions. Students are expected to attend the online class meetings for the section in which they are registered. Many courses will be offered with multiple online meeting sections, each of which will meet at a different time or day of the week. Students are expected to participate in the class meeting for the section in which they are registered. If there are circumstances in a given week that will make it difficult or impossible for a student to participate in the course section for which they are registered, the student may request permission from the instructor to participate in an alternative class section (i.e., to participate in the Tuesday evening session instead of the Thursday evening session). Permission to switch class times will be granted at the

17 Online Hybrid MBA Student Handbook 2014/ discretion of the instructor and will likely not be granted if doing so will harm the class experience for students properly registered in the desired section. Students should expect cold- calling in both their required and elective courses. Students are expected to complete the readings, case preparations and other assignments prior to each class session and be prepared to actively participate in class discussion, presentations and Q&A sessions. Students should expect random team formation during their first year in the program. Faculty may use Tepper Teams formed at BaseCamp for some projects, but will also randomly assign students. This simulates real work environments where different teams work on different projects. Random team formation is at the discretion of the professor in elective courses. Students should expect to participate in group work. Each class may have different group processes and expectations as defined by faculty. Students are responsible for understanding specific faculty and course group protocols. Collaboration among groups or individuals is permissible unless explicitly defined, limited or prohibited by faculty. Group work is held to the same ethical standards as individual work. If in doubt about a group assignment, project or other class activity, clarify with the professor. Be absolutely sure of assignment completion rules by group or individual. Students are expected to adhere to the Honor Code. Faculty will remind students at the beginning of each class

18 18 Tepper School of Business and during the mini, especially at exam times, of the adherence to the described Honor Code in this handbook. 2.3 MBA Grades 9 Point Scale Grade GPA Meaning A+ 9.0 Outstanding A 8.0 Excellent A- 7.0 Very Good B+ 6.0 Above Average B 5.0 Average B- 4.0 Below Average C+ 3.0 Poor C 2.0 Very Poor C- 1.0 Extremely Poor *D+, D, R 0.0 Failure (No Units)

19 Online Hybrid MBA Student Handbook 2014/ Letter Grade Conversion Table Grade 4.33 Scale 9.0 Scale A A A B B B C C C *D *D R *Tepper MBA courses do not have D or D+ grades. Students may only receive these grades in non- Tepper courses. Below are Tepper School of Business grades that do not affect Grade Point Average: Grade Meaning E Exempt (No Units) 0 Audit (No Units) P Pass (In a course taken P/N** - - also referred to as Pass/Fail) N No Pass (In a course taken P/N - - also referred to as Pass/Fail) W Withdrawal (No Units)

20 20 Tepper School of Business **A P grade corresponds to a C- or better. Students performing below the C- level receive an N. MBA candidates must have a cumulative GPA of at least 5.0 (a B ) for: all required courses all courses counting toward the 192 units required for graduation. All students must pass all required courses. In order to pass a required course, including a capstone course, MBA candidates must earn a grade of C- or better. Students earn credit and grade points only if they have both registered for and completed a course. Pass/No Pass courses earn units only. Audit courses do not earn grade points or units. Canvas access does not mean that you are enrolled. If a student has not registered for a course, neither course credit nor a course grade will be processed. 2.4 Grading Options Exemptions Online Hybrid MBA students are generally not eligible to exempt courses. The one exception to this policy is that students with a United States CPA certification may exempt (45-700) Financial and Managerial Accounting I and (45-701) Financial and Managerial Accounting II. Students who exempt and/or will not receive any units for the courses and are expected to take elective courses in place of the required accounting courses. Please note that there may not be an appropriate elective offered during the desired mini to replace the accounting courses exempted. In this case, the student may elect to complete the accounting course for credit. Students who would like an exemption from and/or should contact Cassandra Walker, Student Services

21 Online Hybrid MBA Student Handbook 2014/ Coordinator, to demonstrate CPA certification and plan an alternative schedule of courses. Pass/No Pass MBA candidates may take a maximum of 12 of the 192 required units in elective MBA courses on a pass/no pass basis. Pass/No Pass approval is at the discretion of the faculty. Courses that are offered with a default grading scale of pass/no pass are rare. If a student elects to take a class that is offered as a pass/no pass only, it will not count toward the 12 units of pass/no pass permitted in the degree requirements. To take a course pass/no pass, students must complete the following: 1. Register for course in the Tepper School Registration System. 2. Complete the Pass/No Pass form (available from an academic advisor) including signature of course professor and student. Typically, this step is completed during the Access Weekend. 3. Return form to Student Services prior to the Tepper School add/drop deadline. Once students commit to pass/no pass grading, they are not permitted to revert back to the regular grading system. Students who take a course on a pass/no pass basis will earn units towards their overall degree. Additionally, courses taken pass/no pass will count towards concentration requirements. A pass/no pass course does not affect a student s overall GPA.

22 22 Tepper School of Business Auditing Students who audit MBA elective courses, must maintain a presence in the classroom without earning units or grade points. Audit approval is at the discretion of the professor. Auditors may be expected to participate in class discussion, cases and take examinations, subject to the agreement of the professor. Attendance is required. Students who successfully complete an audit receive the grade, O. Tuition charges are generated for part time students who audit classes. Generally, Online Hybrid MBA student do not audit courses. Withdraw If a student wishes to drop a course after the add/drop deadline for a specific mini or semester, the student must withdraw from the course. Students should complete the MBA Course Withdrawal form (available online), obtain faculty permission ( ) and return it to Student Services. This must be done prior to the final day of that class. The W grade is listed on the transcript. Withdrawn courses are not removed from your academic record. 2.5 Retaking Courses Students may not retake, for credit, a course they previously completed. (Withdrawing from a course does not equal completed.) Schedule adjustments will not be made to accommodate such requests. The only exception to this policy is for failed required courses. Students must retake for credit, required courses they fail. Students must pass the class on the second attempt and are only permitted two attempts to pass any required course.

23 Online Hybrid MBA Student Handbook 2014/ Failing grades are not removed from student transcripts; they appear in addition to the new grade. 2.6 Make- up Exams Students enrolled in a course are expected to take all exams when and where they are scheduled. A make- up exam will only be given in documented emergency situations and for legitimate and unpredictable reasons (e.g., hospitalization, birth of the student s child, etc.), and only after obtaining explicit permission from the Director, Online Hybrid MBA program. In cases where a make- up exam is approved, the director will work with the student and faculty member on a case- by- case basis to find a reasonable accommodation for the student. Please note that job interviews, recruiting or leisure travel, and other personal plans will not be considered sufficient cause to justify a make- up exam. 2.7 Incomplete Grades Students must complete all course requirements on time; exceptions are determined solely by professors. 1. All incomplete required courses must be completed. An incomplete in a required course prevents the course from serving as a prerequisite for other courses. Students are encouraged to resolve the incomplete grade as soon as possible. The faculty member has the discretion to establish a timeline for completion. 2. An incomplete grade not resolved within one semester will become a failing grade, an R, by default. Students are responsible for monitoring the status of their grades and taking steps to remove incomplete grades from their

24 24 Tepper School of Business academic records. Incomplete grades will prevent degree certification for graduates. SECTION 3: REGISTRATION & ENROLLMENT 3.1 Course Availability The Tepper School reserves the right to withdraw any announced course if enrollment is too small to warrant offering it. The Tepper School also reserves the right to make changes in the schedule of hours, units, or instructional staff when such changes are deemed necessary or advisable. 3.2 Preregistration All first- year students have a set of required classes that are taken in the first year in the Online Hybrid MBA program. Registration for these courses is completed by the MBA Student Services office. No action is required by students during this time. Online Hybrid MBA students start choosing elective courses in mini 1 of their second year. The remaining required courses in the 2 nd year Online Hybrid MBA program will be scheduled by the student during preregistration. If you do not register for your required courses, they will be chosen by Student Services. The required course(s) take precedence and the elective course may have to be adjusted to accommodate the change. The Tepper School does not participate in online registration (OLR) at the university level for MBA courses. We utilize our own web- based registration, add/drop system.

25 Online Hybrid MBA Student Handbook 2014/ Registration Deadlines Adding and dropping courses must be completed by the deadline listed in the Tepper School Academic Calendar for a specific mini. (Note: Some faculty may not permit a course to be added after the first day or the first week of classes.) This deadline applies to all requests for pass/no pass and audit status. The period for add/drop, pass/no pass and audit requests is typically the first two weeks of a mini semester. The only change that can be made after the add/drop deadline is to withdraw from the course with faculty permission. A (W) will appear on the student s transcript and the course cannot be removed from the academic record. 3.4 Course Load Online Hybrid MBA Students The expected course load in the Online Hybrid MBA program is 12 units per mini- semester. Students wanting to carry more than 18 units must secure permission by contacting an academic advisor. Online Hybrid MBA students may overload courses only after 48 units have been completed (in general, after completion of minis 1-4 of the first year). SECTION 4: ACADEMIC RESOURCES 4.1 Course Descriptions Course descriptions are available online. Students must fulfill both the prerequisite course requirements and any other requirements (e.g., a minimum grade of B+ in a prerequisite course) to take certain MBA courses. Only the course professor

26 26 Tepper School of Business may make exceptions to these rules. Prerequisite courses are listed on both course descriptions and course schedules. Course information is available on the Tepper School Current MBA Student website (click on Course Schedule). This site is an essential tool for course planning. It is not a registration site. The course schedule lists the number, title, professor, section, days, hours, and prerequisites for each course. 4.2 Academic Calendar The Online Hybrid MBA academic calendar issued by the Student Services office and is the official calendar for Online Hybrid MBA students. This calendar differs from the official Carnegie Mellon calendar and has additional Tepper School specific dates. Students are advised to review the Tepper School Online Hybrid MBA academic calendar carefully and use it to plan for key dates and commitments. In addition to the officially published calendar, many important dates, such as Access Weekends and Accelerate Leadership workshops are listed prominently in the Access Weekends course on Canvas. Students are encouraged to review these calendars and dates carefully and mark their own personal calendars with dates that are relevant to them far in advance. 4.3 Academic Advising and Tutoring Each student is assigned an academic advisor from the Student Services staff; however, if your advisor is not available, students should feel free to talk with anyone in the office. Students experiencing difficulty in a specific class should consult with the faculty member and/or the course TA first to see what

27 Online Hybrid MBA Student Handbook 2014/ class resources are available. Most required courses have TA sessions or review sessions as well as office hours with the TA or faculty member. 4.4 Examination Schedules Final examinations occur at the end of each mini- semester. Exams will typically be given on Friday afternoon of the access weekend following the last day of a mini. Final exam schedules are posted on the web. Students are responsible for knowing the current examination schedules and are expected to take exams at the published times and locations. In addition to a final examination, instructors may, at their discretion, elect to give examinations during the mini. All such exams must either occur during the scheduled online class time or be structured such that students have substantial flexibility in selecting a time to take the exam. 4.5 Course and Faculty Evaluations The Tepper School community relies on input and feedback to help drive improvement. Each mini during the final weeks of class, students evaluate both the course and faculty for each class they take. Student participation in this evaluation process is essential and the faculty, administration and the Graduate Business Association take this process very seriously. Evaluation results aid in (1) better decision making for future students considering registering for specific courses, (2) shaping/improving courses for future iterations, and (3) providing a primary tool used for tenure and promotion decisions for faculty. The expectation is that students will complete all of their course evaluations and use the document to provide honest and comprehensive information for the faculty member(s).

28 28 Tepper School of Business Evaluations are online and may be completed at any time during the evaluation period. Statistical results of past evaluations are available online at: students/current- graduate- students/academic- information/course- evaluation/summary- evaluation/index.aspx 4.6 Transcripts and Unofficial Grade Reports Only Carnegie Mellon s Registrars office may issue official transcripts. Unofficial grade reports are available from the Student Services office. You can access your grades via the Web at the Student Information Online (SIO) section at University policy prohibits the release of grades over the telephone, by fax or by e- mail. 4.7 Bright Ideas Do you have a question, a suggestion, an idea or topic you would like to discuss, and are not sure who in the Tepper School to contact? Bright Ideas may be the resource you are looking for. Use the link below to submit your question, suggestion or idea to the MBA Student Services office. Your submission will be acknowledged and forwarded to appropriate individual(s) in the Tepper School for response. SECTION 5: ACADEMIC POLICIES 5.1 Transfer Policy Transfer between programs can only occur at the beginning of a semester and is available to students in good academic standing.

29 Online Hybrid MBA Student Handbook 2014/ Only one transfer is allowed per student. When considering the possibility of transferring, students are required to take the following actions: 1. Contact your Student Services academic advisor 2. Contact a Tepper School Financial Aid staff member 3. Contact a Career Opportunities counselor 4. Contact the Office of International Education if visa status is affected Online Hybrid MBA to Full- Time Online Hybrid MBA students in good standing (i.e., overall GPA of B or better with no academic integrity offenses) and who have no admissions restrictions may transfer into the Full- Time program only after completing their first year required course sequence, mini 1 through and including mini 6. Online Hybrid MBA students may also transfer at the beginning of their 2 nd spring or their 3 rd fall semester. Students who have completed more than 144 units are not eligible to transfer. The timing of required curriculum completion, capstone completion, COC access, graduation date, and tuition charges will all be determined by a Student Services advisor based on the actual time of the transfer. Students must accept the conditions of the transfer at the time of the decision. 5.2 Taking on- site classes The Online Hybrid MBA is designed to give students flexibility in completing their MBA degree. To this end, it may be appropriate for a student to take one or more of their classes in the on campus format rather than in the online hybrid format without formally transfering to the on campus program. Students enrolled in the

30 30 Tepper School of Business Online Hybrid MBA program may take individual courses on campus without a formal transfer to the Fulltime or Part Time On Campus programs provided that there is space available in the on campus course. Students who would like to do so should contact Cassandra Walker, Student Services Coordinator, to discuss the logistics of doing so and to alert the Online Hybrid MBA program of their plans to do so. Online Hybrid Students who anticipate taking most of their remaining courses on campus are expected to formally transfer to an on campus program (Fulltime or Part Time). Registering for individual courses on campus may not be used as a way to circumvent transfer requirements that would normally prohibit such a transfer. 5.3 Leave of Absence A leave of absence (LOA) means that a student leaves the Tepper School of Business/Carnegie Mellon with the firm and stated intention to return. Online Hybrid MBA students may be granted a one- time leave of absence for up to one calendar year (in addition to their three year limit). Students must contact a Student Services academic advisor and complete the necessary paperwork to initiate the leave. Student s campus ID and e- mail accounts are suspended during a leave of absence. Returning from a leave of absence requires the completion of the Return from Leave of Absence form. 5.4 Withdrawal from Program A withdrawal from the Tepper School or the university means to leave with no intention to return at any time.

31 Online Hybrid MBA Student Handbook 2014/ Withdrawal from the MBA program is initiated by meeting with a Student Services academic advisor. Campus ID s and e- mail accounts are terminated. 5.5 Academic Review and Academic Probation The Masters Academic Actions Committee (MAAC), composed of Tepper School faculty members (appointed by the senior associate dean for education and the executive director, masters programs), reviews the academic performance of all MBA students at the end of mini 2, mini 4 and for Part Time students (Online Hybrid and On Campus), the end of mini 6. The MAAC s academic actions are communicated to students in writing by the executive director regarding the following outcomes of the scheduled MAAC meetings. Any first year Online Hybrid MBA student with a cumulative GPA less than 5.0 (B average), or a required course GPA of less than 5.0 (B average) at the end of the spring semester (after mini 4) is automatically placed on academic probation. Students on academic probation are required to seek approval from the executive director of student services for all academic activities, including selection of electives, until removed from probation. At the discretion of the executive director, masters programs, students on academic probation may be denied admission to certain courses. Students on academic probation may neither take courses pass/no pass nor register for independent studies. Students on academic probation are automatically removed from probation after the next academic review if both their cumulative

32 32 Tepper School of Business GPA and their required course GPA is 5.0 (B average). However, co- curricular activities may continue to be restricted until further notice from the executive director, masters programs. First Year Online Hybrid MBA students who do not achieve a 5.0 (B average) in their required courses GPA and a 5.0 (B average) in their cumulative after mini 6 of their first year, may be dismissed from the program. 5.6 Dismissal from Program The Masters Academic Actions Committee (MAAC), composed of Tepper School faculty members (appointed by the senior associate dean for education and the executive director, masters programs) reviews student progress and makes recommendations for dismissal based on established academic policies. First year Online Hybrid MBA students who do not achieve a 5.0 (B average) in their required courses GPA and a 5.0 (B average) in their cumulative after mini 6 of their first year, may be dismissed from the program. Any second year second year Online Hybrid MBA or third year Online Hybrid MBA student with overall GPA that falls below 5.0 (B average) will be subject to an academic review and may be dismissed from the program. First year Online Hybrid MBA students who fail two or more of their required courses in any mini semester or any two courses in any semester, will be subject to an academic review and may be asked to take a leave of absence or be dismissed from the program.

33 Online Hybrid MBA Student Handbook 2014/ Students who wish to appeal the dismissal should contact the Tepper School Dean s Office. Students who are dismissed at any time for unsatisfactory academic standing or infraction of regulations will not be refunded tuition or related fees. 5.7 Required Suspension from Program University suspension is a forced, temporary leave from the university. There are three types of suspension for students that apply to both graduate and undergraduate students: Academic suspension is the result of poor academic performance or violation of academic regulations and is imposed by the student'ʹs college or academic department. Disciplinary suspension is the result of serious personal misconduct and is imposed by the dean of student affairs. Administrative suspension is the result of failure to meet university financial obligations or failure to comply with federal, state or local health regulations and is imposed by Enrollment Services. (See Student Accounts Receivable Collection Policy and Procedures for financial obligations. Contact Student Health Services for information about health regulations). This University policy is available online: Withdrawal of a Degree The university reserves the right to withdraw an already- conferred degree, should it discover that either the work upon which the degree was based or the academic records in support of it were falsified.

34 34 Tepper School of Business SECTION 6: TUITION 6.1 Tuition Requirement Online Hybrid MBA program: candidates must pay tuition for 192 units and will receive their degrees only after meeting all university financial obligations. 6.2 Tuition Payments/Billing/Enrollment The Student Accounts Office in the HUB creates electronic invoices (E- Bills) each month. Once E- Bills are created, a notification is sent to the student'ʹs Andrew e- mail account alerting the student that an electronic invoice is ready to view on Student Information Online (SIO) ( Enrollment is not complete until a student pays the amount due by the due date indicated on the electronic invoice. Past due accounts are subject to a 1.5% penalty charge each month until the balance is paid in full. Students with loans or pending financial aid must complete enrollment before the funds are credited to their account. Students may view electronic invoices and check recent student account activity under the Finances section of Student Information Online at Students with Delinquent Accounts Student accounts are administered by the Student Accounts Office in the HUB. In depth information may be found on their website Students are responsible for paying their student account charges by the stated payment deadline. Please reference the current

35 Online Hybrid MBA Student Handbook 2014/ Student Financial Obligation Statement at: Tuition Refund* The tuition is refunded 100% until the course drop deadline. After the course drop deadline, tuition is non refundable and remains charged 100%. *This refund policy does not apply to residents of Maryland participating in programs delivered via distance education. The University s tuition adjustment policy applies to tuition refunds for Maryland residents in these programs. Dismissal Students dismissed at any time for unsatisfactory academic standings or infractions of regulations are not refunded tuition or related fees. 6.5 Tepper School Financial Aid Office Financial Aid for Online Hybrid MBA students is administered by the Tepper School Financial Aid Office in GSIA 226. Complete information about financial aid is listed on Online Hybrid MBA students may also tepper- [email protected] for more information about financial aid. 6.6 Loans Eligible students may apply for education loans to pay tuition and allowable education- related costs. An international student must

36 36 Tepper School of Business have a credit- worthy cosigner in order to borrow an education loan. See or the Tepper School Financial Aid Office at tepper- [email protected] to learn more about loan options. All federal loans and most non- federal loans require students to be enrolled for at least 18 units per semester and meet all other qualifying factors. 6.7 Satisfactory Academic Progress for Financial Aid (SAP) Financial aid recipients are required to maintain satisfactory academic progress in their course of study for continued eligibility. Students are required to complete 75% of their attempted courses each semester, maintain the minimum cumulative grade point average as required by their program of study, and complete their program of study within a maximum period of 1.5 times the standard program length in order to maintain financial aid eligibility. The complete SAP policy may be found on our website, students/current- graduate- students/financial- aid/consumer- information/index.aspx. 6.8 Federal Financial Aid Adjustments for Students Who Withdraw Irrespective of tuition charges, when students withdraw, federal financial aid is adjusted in the following order on a pro- rated basis as per federal regulations until 60% of the semester is completed. Federal Direct Unsubsidized Loan Federal Perkins Loan Federal Direct Grad Plus Loan Students who are withdrawing before 60% of the semester is completed are encouraged to visit the Tepper School Financial Aid Office in GSIA 226 to learn what portion of disbursed financial aid

37 Online Hybrid MBA Student Handbook 2014/ is unearned and must be returned to the lender. Financial Aid adjustment policy is listed on students/current- graduate- students/financial- aid/student- account- billing- and- payment- information/index.aspx. SECTION 7: CARNEGIE MELLON POLICIES, PROCEDURES AND RESOURCES 7.1 University Policy and Expectations It is the responsibility of each member of the Carnegie Mellon community to be familiar with university policies and guidelines. In addition to the Tepper School Online Hybrid MBA Student Handbook, the following resources are available to assist you in understanding community expectations: The Word/Student Handbook: affairs/theword//index.html Academic Integrity Website: integrity University Policies Website: Graduate Education Website: Statement of Assurance Carnegie Mellon University does not discriminate in admission, employment, or administration of its programs or activities on the basis of race, color, national origin, sex, handicap or disability, age, sexual orientation, gender identity, religion, creed, ancestry, belief, veteran status, or genetic information. Furthermore, Carnegie Mellon University does not discriminate and is required not to

38 38 Tepper School of Business discriminate in violation of federal, state, or local laws or executive orders. Inquiries concerning the application of and compliance with this statement should be directed to the vice president for campus affairs, Carnegie Mellon University, 5000 Forbes Avenue, Pittsburgh, PA 15213, telephone Obtain general information about Carnegie Mellon University by calling The Statement of Assurance can also be found on- line at: Academic Integrity All students at Carnegie Mellon must abide by the University s Policy on Academic Integrity: integrity Policy Violations Cheating occurs when a student avails her/himself of an unfair or disallowed advantage which includes but is not limited to: 1. Theft of our unauthorized access to an exam, answer key or graded work from previous course offerings. 2. Use of an alternate, stand- in or proxy during an examination. 3. Copying from the examination or work of another person or source. 4. Submission or use of falsified data. 5. Using false statements to obtain additional time or other accommodation. 6. Falsification of academic credentials.

39 Online Hybrid MBA Student Handbook 2014/ Plagiarism is defined as the use of work or concepts contributed by other individuals without proper attribution or citation. Unique ideas or materials taken from another source for either written or oral use must be fully acknowledged in academic work to be graded. Examples of sources expected to be referenced include but are not limited to: 1. Text, either written or spoken, quoted directly or paraphrased. 2. Graphic elements. 3. Passages of music, existing either as sound or as notation. 4. Mathematical proofs. 5. Scientific data. 6. Concepts or material derived from the work, published or unpublished, of another person. Unauthorized assistance refers to the use of sources of support that have not been specifically authorized in this policy statement or by the course instructor(s) in the completion of academic work to be graded. Such sources of support may include but are not limited to advice or help provided by another individual, published or unpublished written sources, and electronic sources. Examples of unauthorized assistance include but are not limited to: 1. Collaboration on any assignment beyond the standards authorized by this policy statement and the course instructor(s). 2. Submission of work completed or edited in whole or in part by another person. 3. Supplying or communicating unauthorized information materials, including graded work and answer keys from previous course offerings, in any way to another student.

40 40 Tepper School of Business 4. Use of unauthorized information or materials, including graded work and answer keys from previous course offerings. 5. Use of unauthorized devices. 6. Submission for credit of previously completed graded work in a second course without first obtaining permission from the instructor(s) of the second course. In the case of concurrent courses, permission to submit the same work for credit in two courses must be obtained from the instructors of both courses. 7.4 Family Educational Rights and Privacy Act (FERPA) Carnegie Mellon and the Tepper School of Business will not disclose personally identifiable information from your education records without your consent except for directory information and other exceptions specified by the law. Under FERPA, directory information is personally identifiable information that may be disclosed without your consent, unless you specifically request the university not to do so. It is used for purposes like compiling campus directories. If you do not want your directory information to be disclosed, you must notify the HUB in writing within the first 15 days of the semester. Under FERPA, Carnegie Mellon and the Tepper School of Business may release personally identifiable information from your education records without your prior consent to school officials with legitimate education interests. School officials have a legitimate education interest if they need to review education records in order to fulfill their professional responsibilities. This policy is available in full online:

41 Online Hybrid MBA Student Handbook 2014/ Carnegie Mellon Computing Policy (The full policy is available online at: Questions concerning this policy or its intent should be directed to the Information Security Office via The purpose of this policy is to set forth guidelines so that members of our community may use the campus network and computing facilities in ways that are responsible and respectful of privacy. These standards of acceptable behavior also extend beyond the campus community into the Internet. This policy applies to all users of Carnegie Mellon computing systems, including students, faculty and staff, and any others granted the use of university computing resources. It applies to the use of all computing facilities owned, leased, operated or contracted by Carnegie Mellon. As used in this policy, terms such as computing, computing/communications systems, computing resources, etc., refer to all computers, communication systems, and peripherals, software, telephones and systems with similar functions, which are owned by Carnegie Mellon, or which utilize Carnegie Mellon infrastructure such as telephone lines or computer networks. Respect for Others Property and Privacy Rights Users are responsible to respect copyright agreements and intellectual property ownership. Any material that is the work of another, whether explicitly copyrighted or not, should not be distributed by a user without appropriate acknowledgement and/or permission of the creator; unless permission has been granted by the owner of copyright protected materials, distribution of copyright protected material via the university network or computer systems is prohibited.

42 42 Tepper School of Business Enforcement Inappropriate behavior in the use of computers is punishable under the general university policies and regulations regarding faculty, students and staff. The offenses mentioned in this policy range from relatively minor to extremely serious, though even a minor offense may be treated severely if it is repeated or malicious. Certain offenses may also be subject to prosecution under federal, state or local laws. 7.6 Student Grievance Procedures For all grievances, it is important to follow the correct sequence of meetings with the appropriate individuals. These sequences with participants are described in the following material for both academic and non- academic issues. Academic Issues MBA students are urged to discuss initially their concerns directly with the involved parties. If a mutual understanding agreement cannot be reached, the student should bring the issue to the attention of the director or executive director of student services. If the matter remains unresolved, the executive director of the masters programs will be contacted and may request statements or testimony from all parties involved. The grievance then will be reviewed at the second level in an ad hoc committee composed of faculty members from the Masters Academic Actions Committee (MAAC) and the Masters Educational Affairs Committee (MEAC). This ad- hoc committee will evaluate and present its decision in writing to all parties involved. Students who wish to appeal the decision of the Ad Hoc Committee, may appeal the decision in writing to the Dean of the Tepper School of Business. The appeal, as the final level in the

43 Online Hybrid MBA Student Handbook 2014/ Tepper School, must be done in a timely manner (two weeks). Any further appeal is governed by the Carnegie Mellon University regulations for appeals and can be found at: grievance- procedures.html Non- Academic Issues MBA students are encouraged to discuss initially their concerns directly with the engaged party: students, staff or faculty. Students are also encouraged to discuss situations with Tepper School staff, and in particular, the executive director of student services, or the executive director of diversity strategies and programs as the final level in the Tepper School. Students may seek additional support from non- Tepper School resources at the University level. The Graduate Programs Office in Warner Hall, provides support and resources for all Carnegie Mellon graduate students, regardless of college or program. Refer to: services/index.html Appeals Process Academic issues and Non- Academic issues that cannot be resolved through the procedures described above may be appealed to the university level. The appropriate procedure for such appeals may vary depending on the nature of the issue. A Summary of Graduate Student Appeal and Grievance Procedure is available on the Graduate Education website at: grievance- procedures.html. 7.7 Statute of Limitations Tepper School MBA students are expected to complete their required course sequence in the mini semesters they are offered.

44 44 Tepper School of Business MBA students are also expected to maintain the minimum unit requirements outlined in the course load section of this handbook. Students who cannot maintain the pace of the program are expected to take a leave of absence from the program. The expected leave of absence from the Online Hybrid MBA program is one year. Under extraordinary circumstances such as military or public service, family or parental leave, or temporary disability, the Tepper School may approve a more extended leave of absence and return to the program. However, students who are granted an extended leave of absence may be required to accept new graduation and tuition requirements. Once the time- to- degree limit has lapsed, the student may resume works towards a master s degree only if newly admitted to a currently offered master s degree program under criteria determined by that program. Please refer to the master s student status of limitations at: imitations.html 7.8 Grandfather Policy As the Tepper School updates degree attainment criteria and program policies/protocols; we will communicate explicitly the implication to each Online Hybrid MBA class and explain their responsibility to any new policy. The Tepper School Online Hybrid MBA handbook will reflect the specific policies and protocols for each MBA class to complete and/or follow in order to successfully graduate.

45 Online Hybrid MBA Student Handbook 2014/ Sexual Harassment and Sexual Assault Carnegie Mellon is dedicated to the free exchange of ideas and the intellectual development of all members of its community. For this exchange and development to take place freely, the institution fosters a positive learning, working, and living environment that promotes the confidence to work, study, innovate and perform without fear of sexual harassment or sexual assault. Carnegie Mellon s policy against sexual harassment and Sexual Assault is outlined on the policy homepage Intellectual Property The Tepper School adheres to the Intellectual Property Policy guidelines as outlined on the Carnegie Mellon policy home page Alcohol In all circumstances, the university expects students to conduct themselves responsibly, both individually and collectively. Abusive or excessive consumption of alcohol that interferes with the rights of other persons, inflicts personal injury, or causes damage to property will result in severe disciplinary action, including suspension or expulsion. Carnegie Mellon accepts no responsibility for the direct supervision of social activities organized by its students and student organizations. The university reserves the right, however, to review plans for social events that use university facilities and to set special requirements to ensure that all responsibilities are met. Consumption of alcoholic beverages in classrooms is

46 46 Tepper School of Business forbidden. Following are the rules for social events at the Tepper School in accordance with Carnegie Mellon policy: 1. Social events may not start until all classes for that day, including evening classes, are over (unless special arrangements are made with the executive director, masters programs), nor may they start before completion of all exams in the building on that day. The Tepper School does not plan events with alcohol on the day prior to any exam period in any mini. 2. All social events providing alcoholic beverages must also provide food and non- alcoholic beverages. 3. Alcoholic beverages are not to be consumed in any public area either owned or controlled by the university (i.e., hallways, lounges, and foyers). 4. Permission to serve alcoholic beverages at events attended by students can only be obtained from the Carnegie Mellon, dean of student affairs office. A trained staff member or faculty member must take personal responsibility for ensuring that alcoholic beverages are served only to students of legal age before permission will be given. 5. Consult with the Student Services office for assistance in processing alcohol requests. After the event, the designated area must be left as tidy as possible. Any damages should be reported to the Student Services office and to Carnegie Mellon Security.

47 Online Hybrid MBA Student Handbook 2014/ SMART Card/Photo ID Card All enrolled Carnegie Mellon graduate students are entitled to a SMART Card/Photo ID card. There are many ways the card can be used around campus including recreation facilities, campus libraries and access to the Tepper building and others buildings on campus. In addition this card provides access to Port Authority Transit within Allegheny County. For more information go to: Updating Student Information Students are required to update their personal information (i.e., name changes, address, etc.,) on Student Information Online (SIO) Official university information is often sent via mail, so to avoid disruption in service, updates should be completed as quickly as possible. Students are responsible for failure to receive official university notices due to incorrect addresses on file Security and Fire Safety Report Notice Carnegie Mellon University publishes an annual campus security and fire safety report describing the university s security, alcohol and drug, sexual assault, and fire safety policies and containing statistics about the number and type of crimes committed on the campus and the number and cause of fires in campus residence facilities during the preceding three years. You can obtain a copy by contacting the Carnegie Mellon Police Department at The annual security and fire safety report is also available online at

48 48 Tepper School of Business 7.15 CMU ALERT Emergency Notification Services Students are encouraged to register for CMU- Alert. CMU- Alert sends voice and/or text messages to your registered phone in the event of a campus emergency. Only authorized Carnegie Mellon personnel will be able to send Emergency Alerts to your phone. Your phone number will not be shared or discussed to anyone other than Carnegie Mellon or the vendor providing the service. To register for this service, go to: For more common weather- related or service (power outage, water service issue) the Tepper School will use multiple means to alert students. E- mails, web notices, classroom announcements, etc., will all be used to identify issues and follow- up. Snow delays and cancellations will also be noted at and all major television news channels for their community announcements. For weather- related or service (power outage, water service issue) the Tepper School will use multiple means to alert students. E- mails, web notices, classroom announcements, etc., will all be used to identify issues and follow- up. Snow delays and cancellations will also be noted at and all major television news channels for their community announcements Key Offices for Graduate Student Support grade- [email protected] In addition to the Student Services staff in the Tepper School, the Office of the Assistant Vice Provost for Graduate Education, AVPGE, directed by Suzie Laurich- McIntyre, Assistant Vice Provost for Graduate Education, provides central support for graduate students in a number of roles. These include: being an ombudsperson and resource person for graduate students as an

49 Online Hybrid MBA Student Handbook 2014/ informal advisor; resolving formal and informal graduate student appeals; informing and assisting in forming policy and procedures relevant to graduate students; and working with departments on issues related to graduate students and implementation of programs in support of graduate student development. The Office of the AVPGE often partners with the division of Student Affairs to assist graduate students with their Carnegie Mellon experience. Senior members of the student affairs staff are assigned to each college and are often consulted by the Assistant Vice Provost for Graduate Education and departments on an individual basis to respond to graduate student needs. The Office of the Assistant Vice Provost for Graduate Education (AVPGE) offers a robust schedule of professional development opportunities. Some are geared towards a specific population (master s students, PhD students at the beginning of their program, graduate students seeking tenure track positions, etc.) and others are open to all graduate students (time management, balancing, staying healthy). A full schedule of programs can be found at: The Office of the AVPGE also coordinates several funding programs, and academically focused seminars and workshops that advise, empower and help retain all graduate students, particularly graduate students of color and women in the science and technical fields. The fundamental goals of our programs have been constant: first, to support, advise and guide individual graduate students as they work to complete their degrees; second, to contribute to the greatest degree possible to the diversification of the academy. Visit the Graduate Education website for information about:

50 50 Tepper School of Business Conference Funding Grants Graduate Small Project Help (GuSH) Research Funding Graduate Student Professional Development: seminars, workshops and resources Graduate Women Gatherings (GWG) Inter-university Graduate Student of Color Series (SOC) Office of the Dean Student Affairs affairs/index.html The Office of the Dean provides central leadership of the metacurricular experience at Carnegie Mellon. The offices that fall under the division of Student Affairs led by Dean of Student Affairs Gina Casalegno, include: Career and Professional Development Center Counseling & Psychological Services (CAPS) Housing & Dining Services Orientation & First Year Programs (note: for undergraduate students) Office of International Education (OIE) Student Activities Student Life. Holly Hippensteel, Assistant Dean of Student Affairs, serves as the point person in the division for graduate student resources and concerns. Graduate students will find the enrollment information for Domestic Partner Registration in the Office of the Dean of Student Affairs and on the website. The Office of the Dean of Student Affairs also manages the Emergency Student Loan (ESLs) process. The Emergency Student Loan service is made available through the generous gifts of alumni and friends

51 Online Hybrid MBA Student Handbook 2014/ of the university. The Emergency Student Loan is an interest- free, emergency- based loan repayable within 30 days. Loans are available to enrolled students for academic supplies, medication, food or other expenses not able to be met due to unforeseeable circumstances. Assistance for Individuals with Disabilities Students with disabilities are encouraged to self- identify with Equal Opportunity Services by contacting Larry Powell, , to access the services available at the university and initiate a request for accommodations. Graduate Student Assembly (separate from the Graduate Business Association [GBA] in the Tepper School) The Carnegie Mellon Student Government consists of an Executive Branch and a Legislative Branch. This is the core of traditional student government, as governed by the Student Body Constitution. The Executive Branch serves the entire student body, graduate and undergraduate, and consists of one president and four vice- presidents. The Legislative Branch for graduate students, The Graduate Student Assembly (GSA) passes legislation, allocates student activities funding, and otherwise acts on behalf of all graduate student interests. GSA also plans various social opportunities for graduate students and maintains a website of graduate student resources on and off- campus, Each department has representation on GSA and the department rep(s) is the main avenue of graduate student representation of and information back to the graduate students in the department.

52 52 Tepper School of Business Intercultural Communication Center (ICC) The Intercultural Communication Center (ICC) is a support service offering both credit and non- credit classes, workshops, and individual appointments designed to equip nonnative English speakers (international students as well as students who attended high school in the U.S.) with the skills needed to succeed in academic programs at Carnegie Mellon. In addition to developing academic literacy skills such as speaking, reading and writing, students can learn more about the culture and customs of the U.S. classroom. The ICC also helps international teaching assistants (ITAs) who are non- native English speakers develop fluency and cultural understanding to teach successfully at Carnegie Mellon and provides ITA testing. Office of International Education (OIE) Carnegie Mellon hosts international graduate and undergraduate students who come from more than 90 countries. Office of International Education (OIE) is the liaison to the University for all non- immigrant students and scholars. OIE provides many services including: advising on personal, immigration, academic, social and acculturation issues; presenting programs of interest such as international career workshops, tax workshops, and cross- cultural and immigration workshops; supporting international and cultural student groups such as the International Student Union and the International Spouses and Partners Organization; maintaining a resource library that includes

53 Online Hybrid MBA Student Handbook 2014/ information on cultural adjustment, international education and statistics on international students in the United States; posting pertinent information to students through and the OIE website, and conducting orientation programs Key Offices for Health, Wellness & Safety Counseling & Psychological Services Counseling & Psychological Services (CAPS) affords the opportunity for students to talk privately about issues that are significant for them in a safe, confidential setting. Students sometimes feel confused about why they are feeling upset and perhaps confused about how to deal with it. An initial consultation with a CAPS therapist will clarify options and provide a recommendation to the appropriate mental health resource at Carnegie Mellon or the larger Pittsburgh community. CAPS services are provided at no cost. There are, however, limits on the number of sessions. Follow- up psychiatric services and off- campus referrals for longer term therapy are at the client'ʹs expense. Appointments can be made in person or by telephone, Health Services University Health Services (UHS) is staffed by physicians, advanced practice clinicians and registered nurses who provide general medical care, allergy injections, first aid, gynecological care and contraception as well as on- site pharmaceuticals. There is a small visit fee to see the

54 54 Tepper School of Business physicians and advanced practice clinicians; nurse visits are free of charge. Fees for prescription medications, laboratory tests, diagnostic procedures and referral to the emergency room or specialists are the student s responsibility. UHS also has a registered dietician and health promotion specialists on staff to assist students in addressing nutrition, drug and alcohol and other healthy lifestyle issues. In addition to providing direct health care, UHS administers the Student Health Insurance Program. The Student Health Insurance plan offers a high level of coverage in a wide network of health care providers and hospitals. It also covers most of the fees for care at Student Health Services. Graduate students should contact UHS to discuss options for health insurance for spouses, domestic partners and dependents. Appointments can be made by visiting UHS s website or by telephone, University Police (emergency only), (non- emergency) The University Police Department is located at 300 South Craig Street, Room 199 (entrance is on Filmore Street). The department s services include police patrols and call response, criminal investigations, shuttle and escort services (additional information included in the Parking and Transportation section of the handbook below), fixed officer and foot officer patrols, event security, and crime prevention and education programming. Visit the department s website for additional information about the staff, escort and shuttle,

55 Online Hybrid MBA Student Handbook 2014/ emergency phone locations, crime prevention, lost and found, finger print services, and annual statistic reports. Carnegie Mellon University publishes an annual campus security and fire safety report describing the university s security, alcohol and drug, sexual assault, and fire safety policies and containing statistics about the number and type of crimes committed on the campus and the number and cause of fires in campus residence facilities during the preceding three years. Graduate students can obtain a copy by contacting the University Police Department at The annual security and fire safety report is also available online at SECTION 8: MARKETING, PUBLIC RELATIONS AND TEPPER BRANDING/IDENTITY GUIDELINES 8.1 Press, Media Relations, and Publicity The Tepper School s marketing and communications team works with stakeholders to assure the clarity and consistency of messages disseminated through all print, broadcast and electronic channels. While publicity, especially national and international visibility, is a strategic objective for the school, it is paramount to assure that media opportunities and messages are agreeable to the school s positioning. The director of public relations serves as the primary point- of- contact between news media and the Tepper School community, including faculty, students, administrators and staff. They connect

56 56 Tepper School of Business journalists with appropriate spokespersons and provide strategic council to students, faculty and staff on all media related matters. If a reporter contacts you directly, it is strongly recommended that you refer to the public relations director, before offering comment. All stakeholders have the right to refuse answering questions from journalists without first seeking counsel from the Tepper School communications staff. The PR director and communications staff will collaborate with stakeholders on publicity preparation, developing talking points and FAQs, interview training and may develop collateral including media advisories, press releases, online news stories, social media messaging, news pitches and multi- media. Persons interested in publicity relating to a program, project, event, or other activity affiliated with the Tepper School should contact the director of public relations, Mark Burd ([email protected]) or the executive director of marketing and communications, Deb Lantz ([email protected]). 8.2 Social Media Before communicating via any social media channel, please consider how your message may be received by external audiences. Always consider social media messages to be public communications, which may be shared beyond an initial target audience. Also consider social media transmissions to be permanent, searchable by important personal audiences such as recruiters and future employers. If you are participating in social media in an official capacity, as a spokesperson of the school, messages must be coordinated with the schools marketing communications web team to assure

57 Online Hybrid MBA Student Handbook 2014/ naming protocols are met and that there is consistency across channels. Please refer web, interactive and social media questions to Barbara Donehue We are open to opportunities to share student happenings and achievements through social media. Feel free to follow the official Tepper School facebook page ( and twitter account and send any suggestions for content to Barbara Donehue 8.3 The Tepper School Brand The Tepper School Brand website ( is an online resource available to students who need information regarding the school s branding and identity standards. This site requires that you log in using your Andrew credentials. Content includes: Tepper School logo options, student club logos, background regarding correct usage of the school logo and trademarks, writing and editorial guidelines, business card ordering instructions, and insights for working with the Tepper School Marketing and Communications Department. In order to enhance the planning, design and monitoring of projects, a design request and tracking system is the channel for requesting design support. This online design request service serves as the school'ʹs "ʺair traffic control"ʺ for managing the flow of design projects and is available at This site requires that you log in using your Andrew credentials. On average, the Tepper School'ʹs Graphic Design Services team manages between 20-30

58 58 Tepper School of Business active, concurrent projects, and the online system serves as the sole entry point for requesting project support, after which the project requestor should schedule a meeting to discuss the project specs and deadline. A minimum of four weeks advance notice is requested for a project'ʹs delivery, depending upon the scope of the project. After the review of project specs, your project may be outsourced to the Carnegie Mellon s Graphic Design Services department (costs may apply). Please note that student requests for approvals of Tepper School branded apparel and items must be submitted with ample time for review and redesign. For more information on Graphic Design services, please contact Susan Limoncelli ([email protected]), creative director, Marketing and Communications, at (412) , Karen Boucher ([email protected]), assistant director, production, at or Joey Mancuso ([email protected]), designer, Marketing and Communications, at Graduate Student Club Websites Each Tepper School graduate student club is provided with a unique website in order to share general information about club leadership, membership and events. Club information is updated annually during the spring semester and additional changes may be made throughout the year as necessary. For a listing of student club websites, visit: students/current- graduate- students/student- clubs/index.aspx. Please contact the manager of digital communications, Aubrey Buberniak ([email protected]).