Health Insurance & Services

Transcription

1 Health Insurance & Services

2 Medical Assistance Network Dedicated team of 35 in-house clinicians 1,000 audited medical facilities in 120 countries within network 25,000 medical providers worldwide Customer Assistance Centres Abu Dhabi, Bangkok, Bahrain, Beijing, Beirut, Haywards Heath (England), Kuwait, Navan (Ireland), Qatar, Richmond (USA), Riyadh, Singapore, Shanghai, Tokyo Aria International Health Solutions Operational Presence Ireland, Japan, Singapore, Thailand, UAE, United Kingdom, USA Correct as of October 2012

3 About Aria International Health Solutions Aria International Health Solutions is the international private medical insurance business of Aria Insurance Services Limited. The Aria Assistance Group of companies offers a wide range of insurance and assistance services including health, travel, home emergency and motor breakdown. Being aware that our quality of service must be supported by respectable insurance markets with strong financial strength and security, Aria International Health Solutions partners with carefully selected underwriting and reinsurance organisations to provide financial assurance in addition to licensing compliance, allowing a wider range of options to source the perfect solutions for your health insurance needs.

4 Medical Insurance and Medical Assistance: merging the best of both worlds Aria International Health Solutions is a name that is synonymous with the provision of a high quality, good value and reliable service. Our unique combination of international health insurance products with our in-house 24/7 global assistance platform offers a one-touch single point of contact, wherever our insureds find themselves around the globe. We provide international health insurance plans for international personnel, both expatriates and local nationals and their dependants. Our service proposition includes: Single contact number for policy queries, claims and assistance Rapid access to our network of medical facilities 24 hour telephone multi-lingual call centre, with caring, trained co-ordinators who can immediately validate the policy cover and arrange direct settlement facilities with the chosen medical provider Assistance to help you choose a medical professional or medical facility to provide the required treatment Step by step case management for in-patient admissions and serious illnesses Emergency transportation with fully qualified doctors or nurses to provide the medical escort Our single in-house technology platform ensures that we can validate cover immediately, process claims quickly and arrange direct settlement with the chosen medical provider. Naturally we offer multi-currency trading and multiple claim reimbursement methods (including reimbursement to debit/credit cards).

5 Flexible offerings: tailored to cover a variety of needs Increasing international workforce mobility demands greater flexibility and portability of private medical insurance plans. Aria International Health Solutions offers a suite of off the shelf products for international personnel, ranging from regional to worldwide cover; from limited to comprehensive benefits; and in many locations, fully compliant solutions to meet the requirement of local law and regulation. These products have all been carefully designed with the benefit of our company s unrivalled experience as an international medical insurance provider, meeting the typical requirements of our customers. Nevertheless, recognising the diversity and differing priorities of each client, Aria International Health Solutions places great emphasis on keeping core attributes of flexibility and choice at the very heart of its product propositions. Consequently, we will work with clients to craft solutions to their particular needs.

6 Why Aria International Health Solutions? The team at Aria International Health Solutions, prides itself on understanding the needs and worries of an individual working and living overseas, as well as the concerns and requirements of an organisation assigning employees and their dependants to an overseas host country. We have helped our clients to ensure the medical well-being of over 270,000 expatriates over the past 16 years. Each client has its own priorities and budgets and with so many years of experience in this arena, our advisers can offer guidance and direction towards a product that gives international personnel peace of mind and complete confidence in the quality of assistance they and their families will receive. The Aria International Health Solutions promise is that we will deliver excellent standards of service at all times. Our philosophy is to build long term relationships based on trust and to ensure that the products and services we offer match our clients needs as they change over time. Whilst many of our clients require the fully insured products that we are well placed to offer, the following additional range of services are also available: Third Party Administration Administration Services Only (management of self-insured claim funds) Product Design Reinsurance Aria International Health Solutions is part of Aria Insurance Services Limited which offers health assistance, travel, home emergency and motor insurance and services with two dedicated 24/7 assistance centres in the UK and Ireland, staffed by experienced advisers and medical professionals.

7 A Trading Style of Aria Insurance Services Limited PO Box 637, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1WR, UK Registered Address: Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN Registered Number: Authorised and regulated by the Financial Services Authority. FSA Number IHS/WHP/BCH/OCT12