Chapter 14: Usability testing and field studies. The aims: Usability testing
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1 Chapter 14: Usability testing and field studies The aims: Explain how to do usability testing through examples Outline the basics of experimental design Discuss the methods used in usability testing Discuss the role of field studies in evaluation Usability testing Involves recording performance of typical users doing typical tasks Controlled environmental settings Users are observed and timed Data is recorded on video & key presses are logged The data is used to calculate performance times, and to identify & explain errors User satisfaction is evaluated using questionnaires & interviews Field observations may be used to provide contextual understanding 1
2 Experiments & usability testing Experiments test hypotheses to discover new knowledge by investigating the relationship between two or more things i.e., variables Usability testing is applied experimentation Developers check that the system is usable by the intended user population for their tasks Experiments may also be done in usability testing Usability testing Goals & questions focus on how well users perform tasks with the product Comparison of products or prototypes common Focus is on time to complete task, and number & type of errors Data collected by video & interaction logging Testing is central User satisfaction questionnaires & interviews provide data about users opinions Testing conditions Usability lab or other controlled space Emphasis on: selecting representative users developing representative tasks 5-10 users typically selected Tasks usually last no more than 30 minutes The test conditions should be the same for every participant Informed consent form explains procedures and deals with ethical issues 2
3 How many participants is enough for user testing? The number is a practical issue Depends on: schedule for testing availability of participants cost of running tests Typically 5-10 participants Some experts argue that testing should continue until no new insights are gained Usability lab with observers watching a user & assistant Portable equipment for use in the field 3
4 Some types of data Time to complete a task Time to complete a task after a specified time away from the product Number and type of errors per task Number of errors per unit of time Number of navigations to online help or manuals Number of users making a particular error Number of users completing task successfully Usability engineering orientation Aim is improvement with each version. Current level of performance Minimum acceptable level of performance Target level of performance 4
5 Experiments Predict the relationship between two or more variables, often based on a hypothesis Reading text in 12 point Helvetica font is faster than reading 12 point Times font font and time Independent variable (font) is manipulated by the researcher Dependent variable (time) depends on the independent variable Typical experimental designs have one or two independent variables Experimental designs Different participants or between subjects design single group of participants, allocated randomly to the experimental conditions Same participants or within subjects all participants appear in both conditions only need half as many participants as between subjects counterbalance to reduce learning effect e.g. half participants do Helvetica first, half do Times first Matched participants - participants are matched in pairs, e.g., based on expertise, gender, etc. each pair allocated randomly to one condition issue of matching criterion affecting result e.g. expertise Different, same, matched participant design 5
6 Field studies Field studies are done in natural settings evaluators have less control than usability studies The aim is to understand what users do naturally and how technology impacts them so not hypothesis-driven Can be used in product design to: identify opportunities for new technology determine design requirements decide how best to introduce new technology evaluate technology in use Data collection & analysis Observation & interviews Written, audio, photo, video notes Paper or web-based diaries, sometimes using reminders or contextually driven System logging Analyse to find categories, themes and patterns Illustrate with excerpts, examples, critical incidents Categories can be provided by theory Grounded theory, activity theory... 6
7 The Mobilistrictor is an empathy suit developed to simulate the effects of loss of mobility and declining sensory acuity, which can occur with the ageing process and also with certain clinical conditions, irrespective of age. These conditions could include degenerative disease or illness, post-surgical operation or accident and can lead to temporary or permanent disability of variable severity. Mobilistrictor 20 Key points Testing is a central part of usability Usability testing is done in controlled conditions Usability testing is an adapted form of experimentation Experiments aim to test hypotheses by manipulating certain variables while keeping others constant The experimenter controls the independent variable(s) but not the dependent variable(s) There are three types of experimental design: different participants, same participants & matched participants Field studies are done in natural environments Typically observation and interviews are used to collect field studies data Categorisation and theory-based techniques are used to analyse the data. 7
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Chapter 14: Usability testing and field studies The aims: Explain how to do usability testing through examples. Outline the basics of experimental design. Discuss the methods used in usability testing.
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