This policy applies to all individuals that provide Leading Age Services Australia Victoria (LASA Victoria) with their personal information.

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1 The purpose of this policy This policy applies to all individuals that provide Leading Age Services Australia Victoria (LASA Victoria) with their personal information. What personal information do we collect? Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable: Whether the information or opinion is true or not; and Whether the information or opinion is recorded in a material form or not LASA Victoria will collect personal information and data for the specific purpose, or for one or more of its functions or activities as: A peak aged care industry body as prescribed in the LASA Victoria constitution A Not-For-Profit Organisation The personal information that LASA Victoria collects comes from a variety of sources, including interaction with members, clients and individuals, as well as during marketing, communications, events and training initiatives. The personal information that LASA Victoria collects from you might include (but is not limited to): Your name Contact details Age Gender Financial information Photographic images How do we collect personal information? General Where possible LASA Victoria will collect personal information directly from you. This personal information that we collect might include: General , telephone and face-to-face correspondence with individuals Hard copy correspondence like letters and memos In writing Individuals opting to receive LASA Victoria communications and marketing materials Event and training registration and attendance Requests for information through the LASA Victoria website Page 1 of 5 O:\Policies & Procedures\8.0 Privacy Policy\LASA Victoria Privacy Policy.docx

2 We will use this information to provide membership, products and services and may also use it for product development and marketing purposes. When an individual purchases a LASA Victoria product or service (including membership, training or events) we will collect, at a minimum, the following: Name of the contact person or people from the organisation Contact details Payment details by Credit Card, invoice, cheque or direct debit Sensitive information We do not collect sensitive information about you unless: It is necessary and we have your consent It is required by law Information from a Third party Occasionally LASA Victoria will obtain personal information from a third party. This can include: Information provided during the annual member-information audit process in which a representative from LASA Victoria member organisations will provide the name and contact details of relevant staff Events and training participants adding colleagues to LASA Victoria contact lists If you provide personal information to LASA Victoria in regard to someone else, you must ensure that you have that person s consent to provide such information for the purpose specified. Online LASA Victoria uses Google Analytics to collect data about traffic on our website. This data includes: The IP address and a component of the domain name used The type of browser and operating system you used The date and time you visited our website The web pages or services you accessed at our website The time spent on individual pages and our website overall How do we use the information you provide? We will use your personal information for the primary purpose for which it is collected. This includes: To personalise our service to you To enhance our services To deliver products and services that you requested To communicate with you For administration purposes, including charging, billing and collecting debts To promote other LASA Victoria products and services that we consider may be of interest to you* In addition we may use your personal information to: Provide you with news about any products and services Send you promotional and marketing material that you may be interested in Conduct surveys or promotions Verify your identity

3 As required or permitted by any law. *In some instances, photographs and/or audio visual images that have been taken during LASA Victoria training, events and other activities might be used by LASA Victoria for marketing and/or demonstration purposes (without acknowledgment or payment to the individual(s)). Please notify LASA Victoria (using the contact details at the end of this document) if you do not wish for your likeness to be used by LASA Victoria. What happens if you choose not to provide your personal information? You are not obliged to give us your personal information. If you would like to access any of our services on an anonymous basis we will take all reasonable steps to comply with your request, but the services available to you may be limited. Updating data LASA Victoria will take reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you want to change or update your details you can: Call us on or us at and we will correct or update your personal information When do we disclose your personal information? Domestic Recipients LASA Victoria may disclose your personal information to: Persons authorised by you to receive information held by LASA Victoria Any persons as required or permitted by any law Overseas Recipients LASA Victoria might disclose your personal information to: Overseas Recipients engaged by LASA Victoria to perform functions or provide products or services on our or their behalf such as marketing and communications or. These Overseas Recipients include: a. MailChimp: A US-based marketing service provider that we use to send our ecommunications. Read MailChimp s privacy policy here ( b. Cvent: A US-based event management system provider that we use to manage and promote our conferences and events. Read Cvent s privacy policy here ( c. PayPal: A US-based online payment system that we use as a payment gateway for conference and event registrations through Cvent. Read PayPal s privacy policy here ( In situations where LASA Victoria discloses your personal information to Overseas Recipients: LASA Victoria is not accountable for an Overseas Recipient s acts if you have consented to the disclosure of your personal information If the Overseas Recipient breaches the APPs you will not be able to seek redress under the Privacy Act 1988 If the Overseas Recipient breaches the APPs you will not be able to seek redress under the jurisdiction in which the Overseas Recipient operates The Overseas Recipient might not be subject to the same privacy obligations as Australian Recipients The Overseas Recipient might be compelled to disclose personal information to a third party by an overseas authority

4 Opting Out You will have the option to opt out from receiving communications from LASA Victoria. You may opt out by: Clicking a link on the communications sent to you Contacting LASA Victoria communications@lasavictoria.asn.au Note: LASA Victoria will not disclose your personal information to any Domestic or Overseas Recipients if you opt out of receiving marketing and communications services Access and Corrections to your Personal information You have a right to access your personal information, subject to certain exceptions provided for in the Act. You are required to put your request in writing and provide proof of identity. You may, upon inspection of the Personal Information we hold about you, write to us to correct any errors in the Personal Information. If you require access to your Personal Information, please contact LASA Victoria using the address in the Contact area below. Security and Protection of Your Personal Information General LASA Victoria will take reasonable steps to ensure that personal information is held and stored securely and protected from misuse, loss, unauthorised access or use, and modification or disclosure. Your personal information may be stored in either digital or hardcopy form and is secured using, at a minimum, the following systems and processes: Firewalls Anti-virus software Onsite and offsite back ups Disaster recovery mechanisms LASA Victoria will take reasonable steps to destroy or permanently de-identify personal information as per the LASA Victoria information protection process if the information is no longer needed for any purpose for which the information was originally obtained except it will be retained and stored as required by any act and/or regulation for the period specified by law. LASA Victoria will take reasonable steps to destroy or permanently de-identify unsolicited personal information as per the LASA Victoria information protection process. Complaints If you have a complaint about how we collect, use, disclose, manage or protect your personal information, please contact us in writing by using the contact details listed in the Contact area below. We will respond to any written complaint within 7 days of receiving the complaint.

5 Contact Please forward all correspondence in respect of this Privacy Policy to the Privacy Officer, Noel D Cunha, who can be contacted via the following mediums: By mail Noel D Cunha Privacy Officer LASA Victoria Level 11, 600 St Kilda Road Melbourne, 3004, Vic By telephone By info@lasavictoria.asn.au (Please enter ATTN: Noel D Cunha, LASA Victoria Privacy Officer in the subject of your )