Requirements of the German Mittelstand in outsourcing provider selection
|
|
- Prosper Morton
- 8 years ago
- Views:
Transcription
1 Thesis paper Requirements of the German Mittelstand in outsourcing provider selection An analysis by Pierre Audoin Consultants (PAC) on the German mid-market and Wipro s role in this market January 2013
2 Requirements of the German Mittelstand in outsourcing provider selection 2 Published by Pierre Audoin Consultants (PAC) GmbH Holzstr. 26, Munich, Germany Contact: Karsten Leclerque (+49 [0] , k.leclerque@pac-online.com)
3 Requirements of the German Mittelstand in outsourcing provider selection 3 Contents 1. Introduction 4 2. Challenges of the German Mittelstand 6 3. Which provider fits best? 7 4. Recommendations for outsourcing customers 9 5. Analysis of Wipro 11
4 Requirements of the German Mittelstand in outsourcing provider selection 4 1. INTRODUCTION The mid-market is considered as the backbone of the German economy, in terms of revenues, employment, etc. Especially in the manufacturing sector, there are many hidden champions that are positioned as market leaders in their business segments often at a global level. And also when it comes to IT outsourcing in the past rather a large enterprise topic the German Mittelstand has been steadily gaining in importance. Already today, companies with fewer than 5,000 employees account for more than 50% of the total German outsourcing market, and the trend is still upwards. While the large enterprise segment has reached certain maturity when it comes to outsourcing, PAC sees an increasing demand from mid-market companies. The reasons are manifold. All user surveys confirm that cost cutting remains the numberone reason for outsourcing considerations but seldom the only one. It is followed by the concentration on core competencies, optimization, consolidation and/or modernization needs of infrastructure and application landscapes, quality assurance (availability, performance, compliance, business continuity, etc), the ongoing internationalization process of German companies, demand for flexibilization especially facing the ongoing uncertain economic situation as well as increasing skill shortage. Given the meanwhile achieved maturity of the IT outsourcing concept, customers can realize ever more real benefits through outsourcing, mainly due to a higher degree of standardization, professionalism and attractive offerings on the provider side. But despite all standardization, automation and the omnipresent cloud trend, outsourcing remains a people business. Given the criticality of IT for most business processes, the external provider must be a strategic long-term partner rather than a mere component supplier who assumes responsibility and actively creates value for the customer. This is especially true when it comes to transferring a significant part of the company s IT landscape often the heart of a company to an external provider. And within such a strategic partnership, close collaboration and communication between the parties is of outstanding importance. Insufficient communication belongs to the most prevalent reasons for failed outsourcing contracts.
5 Requirements of the German Mittelstand in outsourcing provider selection 5 The selection of the appropriate partner, not only on the basis of technological skills but, even more important, also considering the right cultural fit, is thus one of the main factors for a successful outsourcing project. And medium-sized companies have particular requirements with respect to the selection of their outsourcing partner. What these are and which aspects should be considered is the subject of this document.
6 Requirements of the German Mittelstand in outsourcing provider selection 6 2. CHALLENGES OF THE GERMAN MITTELSTAND When asked for major business challenges, the answers of mid-market companies do not vary significantly from those of large enterprises. Cost reduction and efficiency increase are regularly considered as number-one business challenge in user surveys, hand in hand with increasing competition. The steady adaptation to changing customer requirements and market trends is most often stated as number two, followed by sales- and customer acquisition-related issues and the introduction of innovation. Also the ongoing globalization, especially with regard to the further exploitation of international markets is considered a major challenge by an increasing number of medium-sized companies. When it comes to IT-related challenges, all customer interviews and surveys show a clear priority of medium-sized German companies: Very often there are modernization & consolidation needs regarding infrastructures and applications, going hand in hand with too high a complexity of the IT landscape and thus high operations costs and partly quality issues. There is also strong demand for more flexibility. Not only of the IT itself, but also regarding the flexibilization of production and collaboration processes as well as the support of business changes like internationalization or M&A through IT. One difference between large and medium-sized companies is obviously the availability of resources and capabilities to deal with these challenges. Often medium-sized companies do not have sufficient internal IT resources and business focus to keep up with technological development and innovation, e.g. in areas like mobility or cloud computing. What is more, medium-sized companies have to concentrate their resources on their core business a major reason for IT outsourcing considerations. Outsourcing does not only promise cost reduction. An external supplier may bring in proven methodologies, processes and global delivery capabilities for the optimization of the ongoing operations, but can also help to keep up with innovation and thus to increase the future readiness of the company. In addition, medium-sized companies are often keen on exploiting the cost advantages of offshoring services but do not have the necessary experience, so that they prefer the cooperation with a proven partner.
7 Requirements of the German Mittelstand in outsourcing provider selection 7 3. WHICH PROVIDER FITS BEST? The outsourcing provider landscape in Germany is as large as heterogeneous. Customers of all sizes and industries can find a suitable provider from the small company to the renowned medium-sized world market leader to the big global concern. However, not every provider is every customer s first choice and the requirements of smaller customers normally differ from those of larger ones, and also depend on internal capabilities, experience and strategic orientation. When comparing (in an abstracted view) the specific advantages of an internal IT department with those of a large, global outsourcing provider and a small, local supplier from the perspective of a medium-sized account, it becomes clear that there is not the one ideal type of provider: Internal IT department Very large, global provider Small, purely local provider Communication at eye level, ease of collaboration, customer centricity of the provider Knowledge about customer-specific requirements Importance of the customer for the provider ( one of many?) Importance of the German market for the provider ( ) Flexibility Price structure (economies of scale, optimized delivery, etc.) Global delivery (mix of offshore, nearshore and onsite resources) Internationality, global reach Innovation, future-readiness Ability to grow with the customer (in terms of business size and geographically) Comprehensive portfolio/ one-stop offering, (e.g., regarding service towers, technologies) = strong advantage = advantage ( ) = advantage for providers with German roots
8 Requirements of the German Mittelstand in outsourcing provider selection 8 Each kind of provider brings specific advantages to the table. And of course, there are providers that are positioned between the aforementioned segments, such as captive IT subsidiaries with third-market business, medium-sized global IT players, etc. In addition, there are various further aspects to be considered, such as the location of the provider s data centers, services resources, etc. The final decision depends on the individual requirements and preferences of the customer, e.g., whether efficiency is in the foreground or customer proximity, standardization or flexibility, etc. Especially very large corporations have partly been following a multi-vendor strategy in the past years in order to benefit from the specific USPs of several best-of-breed suppliers. In the meantime, however, clients are looking to simplify their external supplier relationships through vendor consolidation and gain greater value from preferred partners.
9 Requirements of the German Mittelstand in outsourcing provider selection 9 4. RECOMMENDATIONS FOR OUTSOURCING CUSTOMERS Customers aiming to outsource parts of their IT to an external supplier are advised to ask themselves the following questions in order to gain clarity about their own requirements and to select the appropriate outsourcing partner: Does the provider s portfolio cover all relevant services? Do they have sufficient knowledge, experience, and resources with respect to the related infrastructure and applications? Also regarding transition and management? Do they have the basic certifications, e.g. regarding service and quality management, security and compliance standards? What about technology supplier certifications (e.g., SAP or hardware manufacturers)? Does the provider have the necessary resources and skills for consulting and transformation projects e.g., in case I would like to undertake modernization or consolidation projects, or to move towards a cloud approach at a later stage? May I expect a pro-active behavior from the provider? In discussions with longterm outsourcing customers, often a lack of pro-activity during the contract duration is criticized. Too often, outsourcing providers are concentrating on the next new customer, on the next new deal as soon as a contract is closed. Do they have the required industry and process knowledge? Can the provider submit any credentials, e.g. with respect to the industry or company size? How important am I as a customer for the potential provider? Do I have to fear to become one of many among the mass of a large supplier's customers? Or can I rely on their ability and willingness to flexibly take into account my specific situation and demand, from the sales phase to the ongoing delivery? Will the provider be willing to align their services with my requirements and providing me with the service, quality, but also flexibility that I expect? Customer and provider being at eye level is a decisive factor, even if this does not automatically mean that for medium-sized companies only medium-sized providers are suitable. Can the provider map my geographical/ international presence with their delivery structures and their support, including languages?
10 Requirements of the German Mittelstand in outsourcing provider selection 10 Is the provider international enough to support my continuous growth? Is the provider willing to take over employees and to commit to their long-term integration? Do they offer cost-efficient production structures, such as shared services or service personnel in low-cost regions, such as Eastern Europe or India? Do they, at the same time, have the necessary local resources? Do I prefer native speakers for negotiations and onsite support? Does the provider offer the pricing and billing models I prefer be it predictable, flexible or outcome-based? Do they generally have the necessary innovative strength to also meet my requirements in the future? Can I rely on a certain stability during the contract term? For instance, what about the financial situation of a particular provider? Does this provider rely on a few major clients? How likely is a takeover? Which strategic importance does the outsourcing business area have for this provider? How important is the German market? In view of high fluctuation, do I have to expect frequently changing contacts at my provider? Last, even if a careful selection of the provider took place and if there is a trustful relationship customers must ensure that they maintain their sovereignty about the IT strategy and the services contract in order not to lose control and become too dependent on an external supplier.
11 Requirements of the German Mittelstand in outsourcing provider selection ANALYSIS OF WIPRO Wipro is positioned as a global corporation, with a solid reputation in its key businesses and deep ties with major world companies as well as medium-sized customers. It offers a comprehensive IT services portfolio, including infrastructure and application management as well as consulting and systems integration. In the past years the company has been moving away from commodity labor arbitrage-based offshore services towards higher-value services and from a "managed IT-focused" to a more "business outcome-focused" approach. For this purpose, Wipro has been, among other things, developing its consulting and industry domain expertise, while enhancing its client-facing presence through offices in the UK, Germany, France, Singapore, the Middle East, and the U.S. At a 2012 analyst event, Wipro provided insight into its strategy. Helping customers use technology for business results has been defined as the company s strategic goal. This strategy comprises the following major targets: 1. Increase revenue: help deliver differentiation at the front for customers Client-centric go-to-market structure Integrated consulting capability Advanced technology focus 2. Reduce operating costs: help deliver standardization at the core for customers Build strong process assets Automated and non-linear models Technology accelerators at the core Wipro has also been seeking to build on its onshore presence in Germany and other European countries, with the aim to offer a balanced mix of offshore, nearshore and onsite capacities. Since 2010, when the provider took over the operation and management of Citibank s data center in Meerbusch, a suburb of Düsseldorf, Wipro has additionally owned local data center resources in Germany an important aspect for many German customers. The center was Wipro s first data center facility in Europe and has enabled the company to offer a full portfolio of infrastructure management solutions to its regional clients.
12 Requirements of the German Mittelstand in outsourcing provider selection 12 Just recently Wipro announced that the company had signed a large multi-year contract with a medium-sized German energy company as their Global Prime Partner in its transformational program. The provider will take over the customer s complete infrastructure and will run managed services for service desk, data center operations, end-user services and network operations. Wipro will provide a messaging solution from the Meerbusch data center and will also establish German-speaking service desk operations at the center for the customer. In addition, Wipro will be responsible for standardizing core processes through technology, offering the customer a reduction in infrastructure costs in the short term and significant improvement in services in the long term. Telefónica Deutschland has recently commended its best suppliers out of its more than 2,000 suppliers and awarded five companies, among them Wipro, with the best performance and commitment in 2012 the title "Supplier of the Year". The companies' efforts were appraised based on a variety of key performance indicators, including performance, competence, quality, service, flexibility and costs. Wipro has been renowned for its excellence in software testing. To summarize, there are not too many outsourcing providers in Germany that bring a similar combination of Wipro s specific characteristics to the table: Wipro has a declared focus on medium-sized customers, which is underlined by a flexible and customer-centric approach a particularly important aspect when it comes to medium-sized customers. Several of Wipro s clients confirmed to PAC that Wipro had appeared as a very flexible partner who gave proactive advice and who was particularly strong in the transition phase of an engagement. At the same time Wipro has the necessary global presence to fulfill the requirements of global customers, and also to support customers with their further internationalization. Wipro s own data center in Germany is an important asset, as many German customers prefer local data center resources. The German market is of high importance for the company s growth strategy so that German customers and not only the DAX 30 companies may expect very high attention.
13 Requirements of the German Mittelstand in outsourcing provider selection 13 Wipro has a very broad and comprehensive services portfolio, ranging from decentralized (workplace) and centralized (data center) infrastructures to applications, and from consulting & systems integration to managed services and outsourcing. The company has proven offshoring methodology, processes and resources, combined with a global delivery mix of off-, near, and onshoring resources. Willingness to integrate staff: many established providers have been increasingly reluctant towards employee take-over in the course of outsourcing contracts. Wipro s strategy clearly comprises the further strengthening of its presence on the local market, including the establishment of local, Germanspeaking staff. Thus, the company should be more open to take over employees and to commit to their long-term integration.
14 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Ltd (NYSE: WIT) is a leading Information Technology, Consulting & Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of Business Through Technology helping clients create successful and adaptive businesses. A company recognized for its comprehensive portfolio of services, a practitioner s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has 135,000 employees and clients across 54 countries. About Pierre Audoin Consultants From strategy to execution, PAC delivers focused and objective responses to the growth challenges of Information and Communication Technology (ICT) players. Founded in 1976, PAC is a privately held research & consulting firm for the software and ICT services market. PAC helps ICT vendors to optimize their strategies by providing quantitative and qualitative market analysis as well as operational and strategic consulting. We advise CIOs and financial investors in evaluating ICT vendors and solutions and support their investment decisions. Public institutions and organizations also rely on our key analyses to develop and shape their ICT policies. For more information, please visit
Leading Providers of Application Management in Germany 2013
Application Management I Germany I 2013 Leading Providers of Application Management in Germany 2013 SITSI I Vendor Analysis I PAC RADAR Scoring results Accenture - Unlimited reprint rights - SITSI I Vendor
More informationTCS as a Digital Transformation Partner for European Customers
TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION
More informationLeading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014
C&SI Services in the Automotive Industry I Germany I 2014 Leading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014 SITSI I Vendor Analysis I PAC RADAR
More informationSupplier Connect Supplier Collaboration within Product Development. December 2015
Supplier Connect Supplier Collaboration within Product Development December 2015 Supplier Connect - Supplier Collaboration within Product Development 2 Published by Atos SE - River Ouest - 80, quai Voltaire
More informationGold study sponsor: Is cyber security now too hard for enterprises? Cyber security trends in the UK. Executive Summary
Gold study sponsor: Is cyber security now too hard for enterprises? Cyber security trends in the UK Executive Summary Core statements I. Cyber security is now too hard for enterprises The threat is increasing
More informationCompanies need integrated mobility management solutions
Spotlight analysis Companies need integrated mobility management solutions January 2014 f This spotlight analysis is based on the PAC trend study Mobile Device & Application Management in Germany, France,
More informationLeading Providers of SAP Hosting in Germany 2013
SAP Hosting I Germany I 2013 Leading Providers of SAP Hosting in Germany 2013 SITSI I Vendor Analysis I PAC RADAR Scoring results for T-Systems SITSI I Vendor Analysis I PAC RADAR I SAP Hosting I Germany
More informationOffshore Software Development Centers in Russia: Risk Mitigation Strategy
Offshore Software Development Centers in Russia: Risk Mitigation Strategy Sergei Riabov Director of Business Development, Auriga Inc. Agenda Introduction Changing Physiognomy of Offshore Outsourcing Opportunities
More informationCGI s Global Infrastructure Services Bringing our best to your table
CGI s Global Infrastructure Services Bringing our best to your table cgi.com 2 CGI delivers Best value global delivery, providing immediate access to resources through delivery centers across four continents.
More informationDigital Transformation in Germany
Silver sponsor of the study: Changing marketing and IT strategies Executive Summary Background The way enterprises interact with their customers is currently undergoing a massive change: Digital technologies,
More informationCloud Leader Report. A Comparison of Cloud Vendors in Germany. Executive Summary of the Cloud Vendor Benchmark 2013 for TREND MICRO Deutschland GmbH
Cloud Vendor Benchmark 2011 A Comparison of Cloud Vendors in Germany Cloud Leader Report Executive Summary of the Cloud Vendor Benchmark 2013 for TREND MICRO Deutschland GmbH Authors: Dr. Carlo Velten,
More informationIs cyber security now too hard for enterprises? Cyber security trends in the UK. Executive Summary
Is cyber security now too hard for enterprises? Executive Summary Sponsors The creation and distribution of this study was supported by CGI, cybx and Fujitsu/Symantec. Premium sponsors: Gold sponsor: 2
More informationAccenture Technology Consulting. Clearing the Path for Business Growth
Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers
More informationLeading Providers of SAP Consulting & System Integration (C&SI) in Germany
SAP C&SI I Germany I 2015 Leading Providers of SAP Consulting & System Integration (C&SI) in Germany SITSI I Vendor Analysis I PAC RADAR Positioning of BearingPoint SITSI I Vendor Analysis I PAC RADAR
More informationHow To Get A Good Deal On An Application Outsourcing Contract At Anconda.Com
Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can
More informationSelecting an Outsourcing Partner for Offshoring
Selecting an Outsourcing Partner for Offshoring Avirag Jain TABLE OF CONTENTS 1. Executive Summary.. 1 2. Introduction 2 3. Challenges in the Outsourcing Industry.. 3 4. How to Evaluate Your IT Outsourcing
More informationRemote Infrastructure Management
Web Exchange Market Education Series Remote Infrastructure Management Ensure Value, Reduce Risk Presented by: Paul Schmidt Mike Slavin June 29, 2006 www.tpi.net Session Agenda Introductions and Stage Setting
More informationTrusted business data. Data Center Services. Siemens IT Solutions and Services
Trusted business data Data Center Services Siemens IT Solutions and Services s The heart of the matter At the heart of modern organizations, data centers have undergone radical change to keep up with today
More informationWWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT
WWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT Table of contents 01 Abstract 02 Key factors for a successful test environment management 05 Conclusion 05 About the
More informationOutsourcing + Leasing The sustainable financing solution
SOURCING EXPERTISE Outsourcing + Leasing The sustainable financing solution The recent financial crisis has put pressure on businesses to revaluate operations and transform organizations. Capital investments,
More informationGLOBALIZATION IN MANUFACTURING INDUSTRIES
GLOBALIZATION IN MANUFACTURING INDUSTRIES ISSUE 3 ENHANCING THE GLOBAL SALES SYSTEM At first glance, machinery and industrial equipment manufacturers appear to have already grown past the issue of globalization
More informationICT Industry in Europe. Outsourcing Fuels Business Growth
ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing
More informationUNIVERSAL INVESTMENT BANKING RETRACING GROWTH PATH
Point of View - Wipro Banking Practice UNIVERSAL INVESTMENT BANKING RETRACING GROWTH PATH www.wipro.com Author : Angan Guha Head of Investment & Universal Banking Global Managing Partner for a key banking
More informationB. Ramaswamy. President & MD Sonata Software
B. Ramaswamy President & MD Sonata Software Mr. B. Ramaswamy (or as he is popularly called) is President and Managing Director of Sonata Software Limited, and is responsible for the overall strategic growth
More informationLeading Suppliers of Workplace Management & Transformation in Germany 2012
Workplace Management & Transformation I Germany I 2012 Leading Suppliers of Workplace Management & Transformation in Germany 2012 Scoring results T-Systems Unlimited reprint rights SITSI I Horizontals
More informationindustrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.
industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting
More informationGerman/Swiss Service Provider Performance and Satisfaction Study 2012
A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service
More informationSucceeding with Business Process Outsourcing
A P P L I C A T I O N S A WHITE PAPER SERIES COMPANIES ARE SEEKING NEW WAYS TO STREAMLINE PROCESSES, REALIZE FURTHER COST REDUCTIONS AND INCREASE TIME-TO-MARKET. MANY ORGANIZATIONS ARE CONSIDERING BUSINESS
More informationGLOBAL Service Desk. From Computacenter
From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer
More informationInfrastructure Management Outsourcing
Infrastructure Management Outsourcing The Emergence, Adoption, and Growth of Infrastructure Management Outsourcing By Ross Tisnovsky, Vice President Amiya Kagalwala, Senior Consultant, Everest Research
More informationwww.wipro.com ENGINEERING & CONSTRUCTION: TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE
www.wipro.com ENGINEERING & CONSTRUCTION: TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE TECHNOLOGY PARTNER FOR TOMORROW S INFRASTRUCTURE The growth story of Engineering & Construction industry has been
More informationThe Why & How of Managed Services
SOLUTIONS Cut Costs While Improving Productivity The Why & How of Managed Services What are Managed Services? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace
More informationPowering the New Supply Chain: Demand Sensing for Small and Medium-Sized Businesses
WIPRO CONSULTING SERVICES Powering the New Supply Chain: Demand Sensing for Small and Medium-Sized Businesses www.wipro.com/consulting Powering the New Supply Chain: Demand Sensing for Small and Medium-Sized
More informationMeeting the challenge
Meeting the challenge Working with you to ensure your IT infrastructure delivers Infrastructure Management Services Overview Real solutions to tough challenges Infrastructure Management Services Overview
More informationTelecommunications: Moving forward in uncertain times
Telecommunications: Moving forward in uncertain times How Elix-IRR can help telecoms organisations overcome disruptive trends and improve returns on investment About Elix-IRR Elix-IRR is a strategic advisory
More informationGlobal Off Shoring and Outsourcing Market Dynamics
Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava
More informationSOURCING INSIGHT Legal Process Outsourcing A Trestle Group Research Publication
SOURCING INSIGHT Legal Process Outsourcing Over the past 7 to 8 years, Trestle Group has witnessed legal process outsourcing (LPO) gaining major importance in the sourcing sector, adding to the ever growing
More informationTHE WHY & HOW OF MANAGED SERVICES
SOLUTIONS CUT COSTS WHILE IMPROVING PRODUCTIVITY THE WHY & HOW OF MANAGED SERVICES WHAT ARE MANAGED SERVICES? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace
More informationPREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH
WWW.WIPRO.COM PREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH Floya Muhury Ghosh Table of contents 01 Abstract 01 Industry Landscape 02 Current OM Tools Limitations 02 Current OM Tools Potential Improvements
More informationHP Application Outsourcing flexible solutions for your changing global business
HP Application Outsourcing flexible solutions for your changing global business Wish you could spend less time maintaining applications and more time growing your business? We can help. Applications are
More informationRecruitment Process Outsourcing Market Segment: Overall
NEAT EVALUATION FOR CIELO: Recruitment Process Outsourcing Market Segment: Overall This document presents Cielo with the NelsonHall NEAT vendor evaluation for Recruitment Process Outsourcing (Overall market
More informationAccenture Insurance BPO Services. Achieving high performance through business process outsourcing
Accenture Insurance BPO Services Achieving high performance through business process outsourcing BPO can help insurers ease economic pressures through rapid cost reduction The insurance business model
More informationCOMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA
COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information
More informationwww.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana
www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction
More informationSonata Managed Application Lifecycle Services
Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing
More informationTransforming Business Processes with Agile Integrated Platforms
Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential
More informationWhite Paper Data Centre Solutions Successfully Delivering E-Government Services to Citizens October 2014
White Paper Data Centre Solutions Successfully Delivering E-Government Services to October 2014 2 Published by: Pierre Audoin Consultants (PAC) GmbH Holzstr. 26, 80469 Munich, Germany Contact: Martin Barnreiter:
More informationBUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape
BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.
More informationAmong the sponsors: Predictive Analytics in the Manufacturing Industry
Among the sponsors: Niche topic or mainstream? Introduction Predictive analytics is an area in data analysis which is gradually gaining in importance. Other than with classic reporting, no longer the past
More informationIDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More information2015 GLOBAL ASSET MANAGEMENT SURVEY
2015 GLOBAL ASSET MANAGEMENT SURVEY It's not what happens to you, but how you react to it that matters." -Epictetus A survey carried out globally by Linedata. INTRODUCTION It's not what happens to you,
More informationCritical Success Factors in Selecting an IT Infrastructure Provider
white paper: IT solutions Critical Success Factors in Selecting an IT Infrastructure Provider Start by Doing Your Homework....................................... 2 One Last Thing to Consider...................................................
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationEmpowering business intelligence through BI transformation
www.wipro.com Empowering business intelligence through BI transformation Deepak Maheshwari Prinicipal Architect, Business Intelligence - Wipro Analytics Table of content 03... Introduction 04... De-bottlenecking
More informationQUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider
[ Financial Services, Application Development and Management ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: More than $68 billion Employees:
More informationSME Innovation & Differentiation as a Business Strategic Priority Leveraging the SME IT-Capability Maturity Framework
Page 1 White Paper, May 2014 Dr Marian Carcary SME Innovation & Differentiation as a Business Strategic Priority Leveraging the SME IT-Capability Maturity Framework Abstract In a globalized business landscape
More informationAtos to enhance its global leadership in digital services
Atos to enhance its global leadership in digital services Atos to acquire Xerox IT outsourcing operations Atos and Xerox to enter in a worldwide strategic collaboration Atos would acquire Xerox s IT Outsourcing
More informationWIPRO ECOENERGY TAPS BIG DATA FOR THE RETAIL SECTOR JUNE 2014
WIPRO ECOENERGY TAPS BIG DATA FOR THE RETAIL SECTOR JUNE 2014 Verdantix Ltd 2007-2014. Reproduction Prohibited. WIPRO ECOENERGY TAPS BIG DATA FOR THE RETAIL SECTOR June 2014 EXECUTIVE SUMMARY Licensed
More informationKnowledge Processing Outsourcing (KPO) Transformation in the Operating Model for Fee-Earning Activities
Knowledge Processing (KPO) Transformation in the Operating Model for Fee-Earning Activities Knowledge Processing (KPO) Summary Knowledge Process (KPO) is a form of outsourcing, in which knowledgerelated
More informationSopra Banking Managed Services
As businesses make decisions faster, it gets harder to respond and match IT resources to initiatives. Improving IT operations is not just good business practice, it s a necessity. Controlling cost, scalability
More informationIDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment Heather Ashton THIS IDC MARKETSCAPE EXCERPT FEATURES: WIPRO IDC MARKETSCAPE FIGURE FIGURE
More informationIDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment
IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More informationPUTTING ANSWERS TO WORK
WWW.WIPRO.COM WIPRO CONSULTING SERVICES PUTTING ANSWERS TO WORK WITH THE EXPERTISE OF DEVELOPING STRATEGIES AND THE EXPERIENCE OF DELIVERING THEM, WIPRO CONSULTING SERVICES HELPS BUSINESSES GO FURTHER
More informationOne-stop solution: data management, generation, distribution.
Annual and Semi-Annual Reports for Funds One-stop solution: data management, generation, distribution. Reporting Annual and Semi-Annual Reports for Funds 2 1 Asset management companies are increasingly
More informationEnergy & Utilities, Banking / Insurance, Automotive, ERP. Contact Email: robert.troegele@axxcon.com, Mobile: +49 172 288 2080
PAGE 1/5 Skills Profile Robert Trögele Education Extended Vocational Training Robert Trögele studies 1976-1980 at the Technical college Ulm Specialisation "Computer engineering " Graduation: degreed engineer
More informationVIRGINIE O'SHEA Senior Analyst, Securities and Investments, Aite Group
www.wipro.com IN CONVERSATION WITH VIRGINIE O'SHEA Senior Analyst, Securities and Investments, Aite Group Budget constraints had pushed data management to the backburner, but financial institutions are
More informationData Center Services Achieve new levels of efficiency and flexibility
Data Center Services Achieve new levels of efficiency and flexibility Data Center Services increase efficiency and flexibility of data center infrastructures Data center challenges Corporate data centers
More informationTBR. Demand for Engineering Services Outsourcing is increasing, particularly for offshore vendors. May 2012
Demand for Engineering Services Outsourcing is increasing, particularly for offshore vendors May 2012 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCL ESO Whitepaper May 2012 2012 Technology
More informationMortgage and Loan BPO
NEAT EVALUATION FOR TCS: Mortgage and Loan BPO Market Segment: Overall This document presents TCS with the NelsonHall NEAT vendor evaluation for Mortgage and Loan BPO (Overall market segment). It contains
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationIdentifying new markets for Managed Services
Identifying Growth Markets for Managed Services Strategies for Managed Service Providers to capture a larger share of IT spending Identifying new markets for Managed Services WWW.OVUM.COM Written by:roy
More informationService Integration. Ensuring the best IT service providers deliver the best IT service
Infrastructure Services the way we do it Service Integration Ensuring the best IT service providers deliver the best IT service Businesses have recognized the value of IT services for years. Moving the
More informationOutsourcing A Fact Based Decision?
Outsourcing A Fact Based Decision? Pierre Almén & Frank Mazzucco pierre.almen@compassmc.com & frank.mazzucco@compassamerica.com www.compassmc.com ISMA Conference, September 2006, San Diego Agenda Who are
More informationWWW.WIPRO.COM WIPRO IN BRAZIL. Enabling Customers To Do Business Better. DO BUSINESS BETTER
WWW.WIPRO.COM WIPRO IN BRAZIL Enabling Customers To Do Business Better. DO BUSINESS BETTER WIPRO IN BRAZIL Brazil has been in focus for Wipro since 2006, when the company started its operations with the
More informationNokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation
Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools
More informationOptimum Solutions Supplied Globally by Hitachi s Consulting Service
Optimum Solutions Supplied Globally by Hitachi s Consulting Service 40 Optimum Solutions Supplied Globally by Hitachi s Consulting Service Sachiko Tsutsui Takashi Hayashi Yasushi Miura Motoki Tsumita OVERVIEW:
More informationQUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES
[ Energy Services, Managed Services Offering/IT Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Energy Revenue: $23.5 billion Employees: Approximately 26,000
More informationWIPRO S MEDICAL DEVICES FRAMEWORK
WIPRO S MEDICAL DEVICES FRAMEWORK JUMP-START AND ACCELERATE YOUR CRM TRANSFORMATION DO BUSINESS BETTER INDUSTRY LANDSCAPE The medical technology industry is trending towards commoditization of products
More informationHow To Design An Invoice Processing And Document Management System
WIPRO CONSULTING SERVICES Business Methods Series Source to Pay: Transforming Processing and Document Management Paulo Jose Freixa Calhau Preto Senior Manager, Finance & Accounting Transformation Practice,
More informationSOURCING INSIGHT. Cloud Computing Technical Evolution / Business Revolution. A Trestle Group Research Publication
SOURCING INSIGHT Cloud Computing Technical Evolution / Business Revolution There is a growing belief that over the next five years, Cloud Computing will become a major stimulus for change in how corporations
More informationIntegrated Business Services (IBS) Next generation of high performance Shared Services. Deloitte Consulting GmbH February 2016
Integrated Business (IBS) Next generation of high performance Shared Deloitte Consulting GmbH February 2016 Go ?? Business leaders are recognizing the benefits of leveraging Shared and outsourcing consistently
More informationIT Sourcing Europe. European IT Outsourcing Intelligence Report 2011: The Netherlands
IT Sourcing Europe European IT Outsourcing Intelligence Report 2011: The Netherlands March 2011 Contents Executive Summary 3 Respondent Profiles 5 Outsourcing Behaviors 7 Outsourcing Drivers & Factors
More informationof Managing Applications in the Cloud
Research in Action White Paper: The Hidden Costs of Managing Applications in the Cloud SPONSORED BY: The Hidden Costs of Managing Applications in the Cloud 1 The Hidden Costs of Managing Applications in
More informationStrategic Briefing Data Center Management & Automation
Strategic Briefing Data Center & Automation Contents Why is Data Center & Automation (DCMA) so important? 2 The Solution Pathway: Data Center and Automation 2 Identifying and Addressing the Challenges
More informationThe ITO and BPO Offering Continuum
Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor
More informationApplication Outsourcing: The management challenge
White Paper Application Outsourcing: The management challenge Embedding software quality management for mutual benefit Many large organizations that rely on mainframe applications outsource the management
More informationI D C M a r k e t S c a p e : W o r l d w i d e E n t e r p r i s e M o b i l i t y C o n s u l t i n g 2 0 1 3 V e n d o r S h a r e s
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : W o r l d w i d e E n t e r p r i s e M o b i l i t y
More informationSilver Sponsor of the study. Digital Testing in Europe: Strategies, Challenges & Measuring Success
Silver Sponsor of the study Digital Testing in Europe: Strategies, Challenges & Measuring Success Key Findings Digital having a major impact on the testing/qa function. More than three quarters of European
More informationThe International ICT Sourcing Ecosystem Key value enablers
The International ICT Sourcing Ecosystem Key value enablers Dr. Randhir Mishra Regional Director Central and Eastern Europe Satyam Computer Services Ltd randhir_mishra@satyam.com Agenda The ICT value enablers
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationcompetitive advantage for manufacturing through right-fit application management Your business technologists. Powering progress
competitive advantage for manufacturing through right-fit application management Your business technologists. Powering progress Faster, smoother, more responsive applications for a challenging world Manufacturers
More informationPIRONET NDH AG: Fast and Smooth Carve-Out by Using SAP Landscape Transformation Software
2013 SAP AG or an SAP affiliate company. All rights reserved. Picture Credit Pironet NDH AG, Cologne, Germany. Used with permission. PIRONET NDH AG: Fast and Smooth Carve-Out by Using SAP Landscape Transformation
More informationJune 2007 The future of IT application development.
June 2007 The future of IT application development. By Amandeep Azad, Mike Barnard and Karla Johnson Contents 2 Introduction 3 Delivery models: driving innovation through strategic resourcing 5 Technology:
More informationPAC Multi-Client Study 2014. Applications Modernization: The path to Omni-channel retail
PAC Multi-Client Study 2014 Applications Modernization: The path to Omni-channel retail What is Applications Modernization? Old World Fragmented application estates, sprawl caused by M&A activity, globalization
More informationDefinition of the Market
Markets, M. Halama Research Note 9 September 2003 Criteria for Pan-European Web Hosting Magic Quadrant, 2H03 Web hosting firms offer greatly differing services to a wide range of customers. Our criteria
More informationQSC AG. Company Presentation. Preliminary Results 2014 / Outlook 2015 Cologne, February 23, 2015
QSC AG Company Presentation Preliminary Results 2014 / Outlook 2015 Cologne, February 23, 2015 AGENDA 1. Financial Development 2014 Stefan A. Baustert 2. Financial Outlook 2015 / Cost Reduction Program
More informationSix Steps to Putting HR on the Path to Corporate Strategic Partner
WIPRO CONSULTING SERVICES Six Steps to Putting HR on the Path to Corporate Strategic Partner www.wipro.com/consulting Six Steps to Putting HR on the Path to Corporate Strategic Partner By Robert Staeheli
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More information