If you have any queries please contact me using the contact details at the bottom of this page.

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1 Dear Applicant Data Governance Officer Ref: TRI005/AL Thank you for your interest in the above post. I have pleasure in enclosing the following details: Summary of Conditions of Service Job Description Person Specification Equal Opportunities Policy Statement Circle what we do for you Please complete your application online via our website: The closing date for CV s is 11:00am on Monday 8 th February If you have any queries please contact me using the contact details at the bottom of this page. I look forward to receiving your completed application. Yours sincerely Annabel Lockhart Resourcing Officer Direct Dial: recruit@circle.org.uk We welcome calls via Text Relay Service

2 Summary of Conditions of Service Post: Contract Term: Ref: Location: Salary: Hours: Data Governance ~Officer Permanent TRI005/AL Norwich, Norfolk 24,214 per annum 37 hours per week Circle operates flexible working policies which you may be able to benefit from subject to the requirements of the policies Probationary period: Six months Notice period: One month upon satisfactory completion of probationary period.

3 Job Description Job Title: Business Area: Reports to: Responsible for: Data Governance Officer Transformation and Insight Lead Data Architect and Quality Manager N/A Level Descriptor: Demonstrates an analytical and methodical approach to problem solving. Absorbs and applies technical information. Has a thorough understanding of their job and how own role relates to other roles and to the business of the employer. Has defined areas of responsibility. May produce non-standard letters or reports. Uses discretion in identifying and resolving complex problems. Performs a broad range of work, sometimes complex and non-routine, in a variety of environments. Accountable for delivering assigned tasks within broader projects. Limited decision-making scope on how tasks are to be fulfilled. Can easily determine when work should be escalated to a higher level. Purpose Statement: The Data Governance officer is responsible for developing, implementing, and continuously improving Circle s data governance framework, processes, and policies. Ensuring there is clear accountability and ownership of data assets and that appropriate policies and processes are in place to safeguard the quality and integrity of our data estate. The role provides liaisons to other disciplines such as Data Quality, Compliance, Information Security, Data Architecture, and PMO lead programmes. Principle Accountabilities: Support the implementation and maturation of the data governance framework and the continuous advancement of the Enterprise Information Management Policy and supporting controls

4 Work closely with the Head of Business Intelligence & Information Management to measure and report on data governance, and evaluate ongoing Data Governance strategy and tactics to ensure compliance with overall Group Data Governance objectives is achieved Initiate, define, and implement data policies, principles and processes. Define data ownership, roles, responsibilities and accountabilities Coordinate and support the Data Governance Office activities, Data Steward groups, and the Data Governance Authority sessions Lead on Data Governance communication using Yammer and the new SharePoint facilities to ensure group awareness of the importance and scope of data governance Pro-actively deal with non-compliance issues through the agreed data governance ownership channels and report progress to the Data Governance Authority Role Dimensions: Financial: N/A Staff: N/A Other: N/A

5 Person Specification Knowledge, Skills & Experience: The knowledge, skills and experience required for this post are detailed below. Your application will be shortlisted for interview from the criteria in this section. It is recommended that you provide examples of how you meet these criteria. Essential: Excellent analytical ability to understand business issues associated with data management and governance, business processes in terms of data, and related risks. Able to work independently and be highly motivated to solve challenges faced in building and implementing a Data Governance program. Able to build and sustain credibility across all levels of the organization. Excellent communication skills; written, oral, facilitative and presentational. Good understanding of data management principles and technologies including POSMAD life-cycle, meta data, data dictionaries, and data modelling Desirable: Understanding of regulatory and compliance controls affecting housing sector Understanding and ideally experience of the challenges and benefits of implementing a data governance program Circle Behaviours: The following behaviours are relevant to this position. If you are successful in gaining an interview for this position you will be assessed against these behaviours and the criteria in the Knowledge, Skills & Experience section above. Continually Improves Has a positive approach to change Is open to new ideas and listens to others point of view Seeks to engage with change Always gives their best Looks for and makes suggestions to improve ways of working Does not ignore errors or mistakes Puts self forward for change projects Continually strives to develop self and improve skills Willing to take on new or different responsibilities

6 Effective Communicator Communication is clear and concise and easily understood verbally and in writing Presents and passes on correct information promptly Listens carefully Shows respect when dealing with others Asks appropriate questions to clarify understanding Is polite and approachable Adapts communication style as needed Passion for Customer Services Is welcoming to customers Identifies and clarifies individual customer needs Takes pride in delivering high quality services Takes responsibility for ensuring customer queries are resolved in a timely manner Works with colleagues within and across teams to ensure customer queries are resolved effectively Keeps customers up to date and informed Ensures access to services are fair Constantly asks how does this benefit the customer? Works to improve customer experience Taking Personal Responsibility Willing to admit mistakes or when doesn t know something Takes responsibility for finding an appropriate solution when doesn t know the answer Reviews own performance honestly and offers ideas and feedback Takes responsibility for continually developing self Takes ownership for delivering own work Seeks feedback to help improve Does not pass the buck Acts professionally at all times Leads by example Valuing Others Open to new ideas and ways of working Builds trust and respect with others Considers impact of own actions on others Receptive to the positive contribution others can make Challenges inappropriate behaviour Works in an adult to adult way Seeks to find common ground Contributes to a culture of fairness, dignity and inclusivity Respects difference in others

7 Works Collaboratively Cooperates with others Ask for help when needs it Does not leave things to others to sort out Puts in extra effort to share the load willingly Responds positively to requests for help Is courteous, tactful and diplomatic Works with others to ensure task are completed Puts self forward for projects and team working Ensures others are kept informed as necessary Generates a team spirit

8 Equality and Diversity at Circle Circle has a long history of demonstrating our commitment to equality and diversity, both in the way in which it delivers its services to its customers and in the recruitment and employment of staff. Circle has a comprehensive policy which reflects this. All our employees are expected to abide by our Equality and Diversity policy. Circle s commitment to equality and diversity Circle values diversity; we will treat our staff and customers fairly and with respect. Enhancing Life Chances through promoting equality, valuing diversity and encouraging inclusion is our responsibility as a landlord, service provider and employer. Circle regularly monitors equality and diversity to ensure that we are meeting the needs of our customers and staff and to enable us to take action where required. In addition Circle will: Seek to comply with the Equalities and Human Rights Commission s Equal Pay and Employment Codes of Practice and other relevant guidance issued by the EHRC in relation to the Equality Act Within the framework of law and wherever practical, aim to achieve and maintain a diverse workforce which reflects the population of the local communities in which Circle provides services. Recruit, develop and promote staff on the basis of a fair, objective and rigorous assessment of competence and potential; Ensure that our employment policies and management practices enable the retention of a diverse staff group Expect staff to treat all customers and each other fairly and with respect, as stated in the Staff Code of Conduct Provide a working environment where harassment and offensive behaviour and discriminatory jokes are unacceptable and where individuals are able to bring complaints without fearing prejudice

9 Provide diversity awareness training tailored to the needs of new staff, managers and front line service providers Monitor our staff profile, including recruitment, promotion, training, study opportunities, complaints, grievances and reasons for leaving Analyse and take appropriate steps to act on any discrepancies identified through monitoring Inform all our staff that they are required to follow the Equality and Diversity policy at all times.