Alert VoIP Softphone Tests Tutorial

Transcription

1 Micromedia International Support Author: Nicolas Dentant Company: Micromedia International Date : 02/04/2014 Version : 1.0 Pages : 25 Alert VoIP Softphone Tests Tutorial Réf. : AlertVoIPSoftPhoneTestsTutorial.docx This tutorial will show you how to configure Alert in order to test its voice call feature. Voice calls can be sent by Alert through a modem on a phone line, but can also be sent using our embedded VoIP feature. Using Alert s VoIP feature associated with a softphone (compatible with VoIP) enables you to emulate Alert Voice calls and thus experiment the use of Alert s integrated vocal server. This tutorial will show you how to configure the VoIP softphone and Alert to trigger voice calls. Internal and external Diffusion To CC Company Attached files: 02/04/2014 Alert VoIP Softphone Tests Tutorial 1/25

2 Content A soft phone: Phoner... 3 Phoner installation... 3 Phoner configuration... 3 Alert... 6 Alert installation... 6 Alert configuration... 7 VoIP Driver configuration... 8 On-call management configuration Create a tag Testing a vocal alarm Trigger an alarm Answering an Alert alarm voice call End of the alarm call /04/2014 Alert VoIP Softphone Tests Tutorial 2/25

3 A soft phone: Phoner Phoner installation Install a Softphone, for example Phoner. Install Phoner from : Phoner configuration There is no configuration to be performed. You only need to check if the VoIP (SIP) settings are correctly set. In Phoner click in the menu on Options -> Communications. Then in the Communications windows click on the Sip Tab. You should get the following window. 02/04/2014 Alert VoIP Softphone Tests Tutorial 3/25

4 Make sure port 5060 is open on your machine s firewall. Click on the Codecs button 02/04/2014 Alert VoIP Softphone Tests Tutorial 4/25

5 Make sure G.711 A-Law, G.711 µ-law and DTMF codecs are checked. Keep Phoner launched in order to be able to answer Alert phone calls. 02/04/2014 Alert VoIP Softphone Tests Tutorial 5/25

6 Alert Alert installation During Alert install, under Alert -> Communication drivers, make sure you install the VoIP driver 02/04/2014 Alert VoIP Softphone Tests Tutorial 6/25

7 Remember that you can get the Alert Quickstart from our website to get some more information. Alert configuration Launch and log into Alert Go to the VoIP Driver configuration window. Open the communication window Click on the driver tab 02/04/2014 Alert VoIP Softphone Tests Tutorial 7/25

8 Check the VoIP driver properties: select the VoIP Driver (SIP) and click on Properties button VoIP Driver configuration Full specifications for the VoIP driver configuration is available on our FAQ: For our tutorial, the VoIP driver settings should be already setup correctly. Only check different tabs of the VoIP driver settings window. 02/04/2014 Alert VoIP Softphone Tests Tutorial 8/25

9 Make sure UDP port 5080 is open on your machine s firewall. 02/04/2014 Alert VoIP Softphone Tests Tutorial 9/25

10 02/04/2014 Alert VoIP Softphone Tests Tutorial 10/25

11 On-call management configuration Now that the communication media is properly setup, let s create the on-call management Create a group Right-click on Groups icon and select Add a group 02/04/2014 Alert VoIP Softphone Tests Tutorial 11/25

12 Set a group name. Here TEST GROUP 02/04/2014 Alert VoIP Softphone Tests Tutorial 12/25

13 Create a team Once the group created, right click on it and select Add a team Add a team Choose name for your team. Here DAY Team. 02/04/2014 Alert VoIP Softphone Tests Tutorial 13/25

14 Create a user Once your team created, right click on it and click on Add a user 02/04/2014 Alert VoIP Softphone Tests Tutorial 14/25

15 Set the Name and first name of the User. An ID (here 002 ) is automatically assigned to this user. You will need to remember it when answering Alert phone calls as it will be required in order to be identified by Alert. 02/04/2014 Alert VoIP Softphone Tests Tutorial 15/25

16 Add a Dial number clicking on the Add button Select the VoIP Driver and fill a number following this canvas: sip:<your_number>@ In this tutorial <your_number> can be any number, as Alert will call the soft phone of your machine. Click on OK 02/04/2014 Alert VoIP Softphone Tests Tutorial 16/25

17 Click on OK. The new user appears in the Day team list Program schedule Assign a program schedule for the team. Right click on the group and click on Program 02/04/2014 Alert VoIP Softphone Tests Tutorial 17/25

18 Select the DAY Team, and select the hours when DAY Team will be called. You may select the whole day, every day. In any case, you should at least select the hours and days when you will run your tests! 02/04/2014 Alert VoIP Softphone Tests Tutorial 18/25

19 DAY Team is then now on-call: 02/04/2014 Alert VoIP Softphone Tests Tutorial 19/25

20 Create a tag Launch your data/alarm source. It can be a DDE or OPC Server. In this example we will use DDE from Excel Launch a new Excel Sheet Then in Alert Add a tag Select the entries as specified below: Warning: Topic and Item data below are true is you are using an English version of Excel Topic and Item data will differ for other Excel languages. In English, Item data R1C1 specifies Row 1 and Column 1, the cell in the upper left corner of Excel s Sheet (In French, Topic data would be [Classeur1]Feuil1 and Item would be L1C1 (Ligne 1 / Colonne 1)) Click on OK. 02/04/2014 Alert VoIP Softphone Tests Tutorial 20/25

21 The tag parameters window opens: Leave the condition as is: That is if the R1C1 cell in Excel has a value different from zero, the alarm will be triggered. 02/04/2014 Alert VoIP Softphone Tests Tutorial 21/25

22 Click on Add to tell Alert which action to do when an Alarm is processed. Action will be to call the TEST GROUP Click on OK Select or record the vocal message you want Alert to read vocally when the on-call operator receives the call: Click on OK to close the tag parameters window. The tag appears in the tag list view 02/04/2014 Alert VoIP Softphone Tests Tutorial 22/25

23 The Excel data source is added in the tag tree Testing a vocal alarm Now that everything is properly configured, you can now test Alert behavior when an alarm is triggered. Trigger an alarm Change the value in Excel (make sure Phoner is launched), the alarm is triggered. When the value is changed in Excel to value different of 0, the alarm is triggered. A red flag is shown in front of the Alert s alarm. 02/04/2014 Alert VoIP Softphone Tests Tutorial 23/25

24 Answering an Alert alarm voice call Consequently to this alarm, as configured, Alert will call the user(s) on-call for the TEST GROUP. Phoner thus triggers instantly a call and a window invites you to answer this call. Click on yes in the Phoner notification window in order to pick up the call. Listen to Alert welcome message and enter the Test user ID by clicking on the Phoner Dial buttons. In our case you will type 002 (see paragraph: Create a user). Once this ID entered, in Alert s journal you will notice a CALL ACK line. You can listen once again to the alarm message by clicking on 7 on the Dial buttons of Phoner. You can acknowledge the alarm by clicking on 8. Once the alarm is acknowledged, you will notice a green ALARM ACK line in the Alert s journal. The flag in front of the Alert s alarm will change color to blue. 02/04/2014 Alert VoIP Softphone Tests Tutorial 24/25

25 Once the alarm is acknowledged, all Alert calls are stopped. End of the alarm call You can thus hang up the Phoner softphone by clicking on the icon. You can then reset the Alarm by setting the Excel cell value back to 0. You will notice the green line NORMAL in Alert s journal. 02/04/2014 Alert VoIP Softphone Tests Tutorial 25/25