High Performance Culture & KPIs. Zishan Haider FCA

Transcription

1 High Performance Culture & KPIs

2 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

3 What is performance Performance is an act of individual, group, team and organization. Performance could be measurable against the target / desired results. Performance can t improve which are not measurable. Performance measurable keys / drivers should be review on regular basis. Performance measurable keys / drivers should based on facts & figures. Performance measurable keys / drivers should be agreed with performer. Performance should be awarded according to their performance.

4 Performance Parameters Understand Performance from an organization Perspective. Align people and functions with organization wide strategy. t Predict potential outcomes with high degree of confidence. Monitor and correct course for continues improvement. Involve and know your key stakeholders. Start with the outcomes and mission of the organization. KPI Should be created around planning efforts. At core, the performance indicator is simple and informative. KEY is the important word and Stay consistent with measures.

5 Performance improvement cycle Check effectiveness and Act to improve 8 Do the implementation 7 Plan how to implement process 6 Find process to improve 1 Continuous Process Improvement Select strategy for improvement 5 Organize for improvement 2 Clarify knowledge of process 3 Understand process needs 4

6 Performance Improvement Summary VISION, MISSION, VALUES, GOALS, STRATEGIES KPIs (Metrics, Benchmarks, Targets) ACTION PLANS INDIVIDUAL TASKS EVALUATION AND CONTROL PERFORMANCE REVIEW

7 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

8 Develop a High Performance Culture Potential = Performance OR Potential interference = Performance High Performance Leader VS High Results Leader

9 Develop a High Performance Culture High Result - Leader Give instruction as soon as solution comes in their mind, based on his beliefs rather than letting the employee work it through Fail to listen for meaning and become judgmental rather than allowing the employee to generate options for action and test these out for himself Believe on Dictation, Tells people what to do, Develop followers, Hate weaknesses and Control each & every thing by himself.

10 Develop a High Performance Culture High Performance - Leader Clarify understanding of the Activity Use open questions to draw out the employee s feeling Allow employee to assign priority to the issues for discussion. Believe on creates cultures, Develops coaching skills, offers suggestions and build leaders

11 Develop a High Performance Culture Openness & Clear Communication Committed to do a quality work People Growth / Development Recognition & Praise for good work Healthy cross functional working environment Develop our self for such culture

12 When you lose, don t lose the lesson.

13 Follow the three R s: Respect for Self, Respect for Others and Responsibility for all your Actions.

14 Remember that not getting what you want is sometimes a wonderful stroke of luck.

15 Don t let a little dispute injure a great relationship.

16 When you realize you ve made a mistake, take immediate steps to correct it.

17 Remember that silence is sometimes the best answer.

18 Share your knowledge. It is a way to achieve e immortality.

19 Judge your success by what you had to give up in order to get it.

20 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

21 Expand Customer Consumption Base Customer centric thinking Frequent meetings with Stakeholder Site visits Knowledge transfer sessions

22 Increase Efficiency & Effectiveness Value-added reporting/tools Support in Fixed Cost Mgmt Effective & Solid Product Costing Increase in plant efficiency

23 Accelerating our Efforts Rock solid reporting a continuous journey Better Understanding of operations More focus on system based reporting

24 Compliance in Quality, Safety & Internal Control Waste Buster Processes Frequent reviews of internal controls Regular updates on SOP's Promote Safe Environment

25 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

26 Lets Do It! Dil Say..

27 Lets Pull Together Rock Solid Reporting

28 Lets Develop Team Development

29 Lets Simplify System Based Reporting

30 Lets Promise Customer Orientation

31 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

32 Leadership - Behaviors

33 Service Orientation

34 Initiative

35 Innovation & Renovation

36 Proactive Approach

37 Result Focus

38 Develop People

39 Lead People

40 Team Work

41 Practice What You Preach

42 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

43 Key Performance Indicators Marketing Operation Sales Operation Supply Chain & Procurement Technical & Production Finance & Control Human Resource

44 KPIs Marketing Operation % Marginal Contribution of NPS by Brand % Product Contribution of NPS by Brand % EBIT of NPS by Brand % Sale Promotion & Media Advertisement of NPS Trade discount vs. target sale % sales growth over Last year

45 KPIs Sale Operation Primary vs. Secondary Sale at Region Actual Real Internal Growth Sale Invoicing Pattern Regional/Zone wise Sales vs. Target Customer Credit Days Market Returns over Last year Claim Analysis / Aging Report

46 KPIs Supply Chain & Procurement Master Schedule Attainment Stock Cover Vs. Target Fixed Distribution cost % of NPS Transport Cost % of NPS / Per Case Bad Goods / Transit Losses % of NPS Purchase Order Serving / Active Vendor Material price history / Saving target

47 KPIs Technical Operation Production Line Efficiency vs. Target First Time Quality Release vs. Target Fuel Cost per KWH of energy produce Energy Consumption per ton Production Conversion Cost per ton of Production Actual Production Losses Vs. Standard Technical Breakdown Hours Vs. NPH

48 KPIs Finance & Control Capex Utilization tracks vs. Budget Average Net Working Capital % of NPS Marketing &General Expenses vs. Target Shorter Deadlines PEC & DF vs. Last Yr Bank Charges &Borrowing cost vs. target Status of Advances & Vendor s Recon Payments vs. Target & Block Invoices

49 KPIs Human Resource Employees Retention Rate Overtimes by sites vs. target Payroll payment vs. target date People & OD Trainings vs. target Employees related cost vs. budgeted Hiring of Good Resource vs. Plan Develop Employee Performance tools

50 Outlines of Presentation What is Performance Develop High Performance Culture How can we improve our performance Lets have a commitment & Do It! Leadership Behavior Key Performance Indicators Celebrate our Success

51 Celebrating Our Successes By Celebrating Successes, we acknowledge staff achievement and Motivate to others also. Celebration breaks up the routine and can spark creativity. Maybe it s time to blast your own horn a bit. It s easier to remember your accomplishments if you mark them with celebrations.

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