The Advantage of Using IDI

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1 THE ADVANTAGE OF INCREDIBLY DEPENDABLE TRANSPORTATION SERVICES Independent Dispatch Inc.

2 WHY IDI At IDI, we re big enough to provide the services you need, yet small enough to care. You can see this in practice through our hightouch, consultative approach to understanding and managing your business. In other words, we work with you to work better. And it s why we ve become one of the most innovative and respected transportation providers in the industry. Greg Gilbert, President YOU WANT TO WORK WITH THE BEST OUT THERE. IN OTHER WORDS, YOU WANT TO WORK WITH US. When it comes to transportation and logistics services, it s hard to find a better partner than IDI. We have more than 30 years of experience in moving all sizes and types of shipments throughout North America, so we can handle whatever you need. Even better, we do it while still being the people you want to work with. Keep reading and see all the reasons to choose IDI.

3 With rising costs and regular damage with over-the-road shipping, a consumer products company turned to IDI for a better solution. EXPERTISE We found the customer significant cost savings by switching from over-the-road to intermodal service. Working with the customer s loading crew, their dunnage supplier and the railroad, we established a loading process that would ensure delivery without damage. EXPERIENCE IS A VALUABLE TOOL. ESPECIALLY WHEN YOU HAVE IT WORKING FOR YOU. Whatever you need to move, we know how to move it. After all, domestic freight forwarding is our business. And after years of moving loads of every kind, we can help you get your shipment where it needs to be. So whether you re looking for help with long haul trucking, rail-based shipping solutions or complete logistics services, we can take care of everything. Not having to worry about it, that s just a bonus. The result for the customer was increased capacity, lowered costs and damage-free delivery of their products to customers across the U.S.

4 With business expanding, a steel products company began experiencing flatbed capacity issues that inhibited its ability to get products to customers on a consistent basis. CUSTOM SOLUTIONS IDI worked with everyone involved from the railroads and draymen, to the customer s shipping teams to create a solution for loading, blocking, bracing and shipping the steel products by intermodal. THIS IS NOT A ONE-SIZE-FITS-ALL BUSINESS. WHICH IS WHY YOU WON T GET A ONE-SIZE SOLUTION. Rather than remain solely dependent on flatbed shipping, IDI determined the company could also use intermodal to improve dependability. There s never one way of doing things. In fact, our first task with a new customer is to assess their overall needs and quickly design a solution to meet those needs, improving speed and efficiency along the way. That s why our multidisciplinary teams stay up-to-date with the latest options and changes in our business to know what s available. Because that s the best way to help you and your bottom line. The company has not only solved their capacity issue, but has also cut costs by one-third for each load by using intermodal instead of flatbed.

5 A metal components manufacturer wanted a highly efficient supply chain to deliver materials and equipment just when their customers needed them. FLEXIBILITY Our experts evaluated their manufacturing and supply chain requirements, and determined the company needed a wider range of transportation options to keep things moving smoothly. Now the customer can work with a single representative who will make sure every shipment will be there when needed and save money in the process. We created a highly flexible approach using the best mode of transportation available for each shipment. YOU HAVE YOUR WAY OF DOING BUSINESS. WHICH HAPPENS TO BE THE SAME AS OURS. We want to make delivery of your shipments as easy as possible. So we re open to looking at different ways of getting things done. Like exploring new routes and transportation options that are more efficient or costeffective. Or adding new capabilities and technology to meet customer needs. Or adapting to how you do business instead of making you learn how we operate to make our working relationship seamless. After all, when you can count on us to help keep your business running smoothly, good things happen.

6 A global furniture company which regularly shipped truckloads of finished goods to the U.S. from their factory in Mexico was challenged with reducing costs. They turned to IDI a trusted partner of over a decade to help them find a solution. RELATIONSHIPS Leveraging its strong relationships with rail companies, drayage and equipment providers, and the customer contacts in Mexico, IDI ensured flawless execution and cross-border shipping. The IDI account manager worked closely with their team to design a program that used a newly created rail route to ship products to the U.S. more cost-effectively. WE UNDERSTAND YOUR BUSINESS. BECAUSE WE TAKE THE TIME TO UNDERSTAND IT. Delivering great service doesn t happen by accident. It happens by getting to know you. Like how we return your calls right away. Or by dedicating a representative to your business. Or how we come by, in person, to see how you re doing and how we can help. To some, it may seem like too much work. But by having the right focus and the right people, it comes as second nature to us. And it s a big reason why when customers come to us, they stay with us. The customer is now experiencing the predictable transit times and significant cost savings they needed and the relationship with IDI is stronger than ever.

7 A paper manufacturing customer delivers its product to printers that run on tight schedules and count on timely deliveries. TECHNOLOGY The company constantly needs to know when shipments leave the dock, where they are in transit and when they arrive at a printing facility. We tailored our reporting processes and systems to make sure the customer was in constant touch with the state of its shipments and its business. Knowing this, IDI discussed the information requirements with the customer to learn what they needed to know, as well as when and how. KNOW WHERE YOUR SHIPMENT IS, WHENEVER YOU WANT. We re always looking for ways to serve you better, faster and easier. That s why we invest in technology that helps us manage and monitor your shipments every step of the way to make sure everything goes smoothly. And, our web-enabled tracking system lets you access information on your shipments at any time, delivering up-to-the-minute news when you need it. We ll even show you how to use it, just to keep things simple.

8 IDI was founded in 1980 by two people who set out to start a transportation marketing company with exceptional customer service. Eventually, IDI became known outside the Northwest and all across the country. Now, customers located throughout North America are shipping with IDI. HISTORY OFFERING BETTER SERVICE THAN ANYONE ELSE. IT STILL SEEMS LIKE THE BEST WAY TO DO BUSINESS Soon, customers were asking for more than intermodal and highway services, so IDI bought its first truck. Today, that successful little company is a very successful larger company. But we ve never lost sight of the fact that this business is about all the people who touch our customers products along the way from A to B. That is the IDI way. present IDI has a long history of successfully helping customers with their transportation needs. It started in 1980 when the company was created by Mike Gilbert and Stu Johnson to market intermodal and over-the-road services. Over the years, we steadily grew that business, ultimately adding a regional truck fleet to expand our service offerings. By taking our philosophy of exceeding customer expectations into all aspects of transportation and logistics, we ve been able to grow from our first two employees to the solid company it is today. Even with the growth, we re still a family-owned and run business dedicated to serving North America. We ve never lost sight of what s brought us here, which is why we re still growing today.

9 Copyright 2014 Independent Dispatch, Inc. All rights reserved. Independent Dispatch Inc. 214 NE Middlefield Road Portland, Oregon or