Core HR Consulting to drive Organisation Effectiveness Learning & Development Development & Recruitment Tools

Transcription

1 Core HR Consulting to drive Organisation Effectiveness Learning & Development Development & Recruitment Tools

2 LESS THAN OF STRATEGIES EFFECTIVELY FORMULATED ARE EFFECTIVELY EXECUTED Fortune Magazine ConnectedHR supports strategy execution by helping you match your human resources strategy to you business strategy. Our areas of specialisation include: Core HR Consulting to drive Organisation Effectiveness Learning and Development Development and Recruitment Tools

3 What our customers say about us... Primarily Zakeera is strategist with a strong sense of vision and purpose. Where many may get bogged down with the detail, she is always able to maintain the vision to ensure that appropriate goals are set and ultimately achieved. I am delighted to confirm that ConnectedHR delivered all that was required of them, on time and to the full satisfaction of the Board. This is a substantial achievement when taking into account the multicultural diversity of the audience (students, staff & board) and the associated difficulties of group consensus decision making. Herein lies the strength of character and charming personality that is the make up of Zakeera I have worked with ConnectedHR on a number of projects, initially at Richemont where Zakeera supported the development of the Operations Strategy. At PippaSmall, ConnectedHR has worked with us in Organisation Design, and Individual Performance of key stakeholders and Team Development. Our future projects include BSC development and will look to Zakeera for her support. She is a dedicated professional, with great passion and zest for her line of work. Her innate ability to look at a business commercially and with the people strengths and areas of development enables her to support change management in a unique but supportive way within the organisation Chair Human Resources Committee, Doha College. AGM & Head of Asset Finance, Leading bank - Qatar Operations Director. Exclusive Jewellery Retail Business

4 About ConnectedHR Core HR Consulting... Executive Search... Learning & Development... Development & Recruitment Tools... Case Study Financial Institute...

5 Our progressive approach builds relationships for the future Core HR Consulting to drive Organisation Effectiveness Learning & Development Development & Recruitment Tools

6 ConnectedHR partners with clients to support greater integration with their human capital strategies & a deeper perspective both pre & post talent acquisition. ConnectedHR is : An independent business providing HR Consultancy & Learning & Development Solutions Made up of HR professionals, with creativity and flexibility at its core Holistic in its approach, and that means our interventions have the greatest impact on our partners Willing to take time to understand the client s internal & external environment and with a progressive approach that builds relationships for the future 06www.connectedhr.com

7 Our Values of Candour, Innovation, Connected and Giving Back are founding principles in everything we do. Candour Innovation Connected Giving Back What s the Difference? Between us and them Our values and driving ethics differentiates us from other providers Candour We are open-minded and, appreciate value in the unique differences in our clients and our team. We will always communicate in an open, honest and constructive manner with colleagues and clients Innovation We are receptive to new ideas and will identify new approaches and solutions to problems or situations. We will be positive to change and embrace new ways of doing things Connected We will work together to pursue common goals, consider the needs of each other, support and encourage one another, show respect for differing levels of talent by demonstrating trust and respect to our clients and team members Giving Back We constantly think of our impact on others and believe that nothing should ever be wasted. We encourage our team members to make contributions of their time and talents to the countless organizations that make a difference in the peoples lives. These contributions allow us to perpetuate the opportunities we have enjoyed

8 A strict code of business & personal ethics! We follow the codes of conduct laid down by 3 professional organisations The CIPD The BPS The EMCC Bespoke Service All our solutions are tailored for your organisation in order to meet differing levels of assistance/intervention Our approach Meet the management to fully understand and assess the needs Agree deliverables and timelines Develop material Roll out solutions Evaluate and support the execution team through coaching & mentoring Provide an executive report 08www.connectedhr.com

9 Core HR consulting driving organisation effectiveness Organisational effectiveness is the concept of how effective an organisation is in achieving the outcomes it sets out to achieve. The issue is normally - converting Strategy Into Action 08www.connectedhr.com

10 Vision One of the great paradoxes of leaders today is having to create the future whilst managing the existing business. Some of the barriers to implementing strategy include: Barrier People Management Resource This sounds straightforward as long as the outcomes are clear to everyone in the business and can be measured! The old adage if the outcomes can be measured then they can be managed is true, however in today s global economy this often means measuring knowledge workers productivity which can be extremely difficult, particularly as companies can no longer just look at individual outputs as they have done traditionally. An organisation s effectiveness is further dependent on its communication, competencies and ethics. The relationships between these three are simultaneous! 10www.connectedhr.com However, measurement in itself is not enough, it must be supplemented by: A strong vision and direction Shared values and culture An effective organisation design A sustainable and engaged talent pool A robust framework of people policies and procedures CONNECTEDHR can provide you with the expertise and the right tools to enable you to put the building blocks in place to maximise performance in today s competitive external environment, in all these areas. Subject matter experts lead the project and support is provided by professionally qualified HR Consultants It is about incrementally improving the connections between your team members and your business strategy with effective communications and employee engagement programmes.

11 Issues you might be facing Your business does not yet need a full time HR professional but your senior managers are getting bogged down in people issues You need to recruit some very senior staff who will be pivotal to the development of your business but you haven t got the time or resources to design an assessment centre You may have grown so rapidly that you haven t had time to design the people policies and procedures which will be needed to underpin the organisation s expansion Whatever the people effectiveness challenge, ConnectedHR provides a combination of specialities and a holistic approach which will ensure that the solution is not only aligned to your business objectives for vertical alignment and your other HR initiatives for horizontal alignment but, that which is also sustainable.

12 Some of the benefits our clients have experienced after ConnectedHR Interventions include the following: Access to Tools & HR expertise not available internally Up-skilling of internal HR team Confidential, impartial, consistent project management Cost/Efficiency & Improved management information Vastly improved acceptance of business strategy across the organization Qualified & Experienced HR Consultants Our most recent projects delivered by our associates who are subject matter experts in the topics have included: Assessment Centres for top teams Balance Scorecard Strategy Execution Change Management programmes Communication Programmes Compensation & Benefits salary grading structures Creativity & Innovation in Organisations Crisis Management Planning Cross Cultural understanding Development of Vision/Mission/Core Values Employee Engagement Surveys HR - Interim and Project Management HR Tool Kits such as Competency Frameworks, Policies and Procedures, Performance Management systems Organisation Design - Rightsizing & Career Transition Service 12www.connectedhr.com

13 Not sure where your challenges are? Contact us for an Organisational Health check! The Innermetrix Organizational Health Checkup (OHC), a business diagnostic tool developed exclusively to help the management team assess levels of overall performance in a controlled, accurate and effective way by measuring performance in eleven core dimensions of business success. This holistic approach to understanding any business serves as the first step in identifying areas that require further investigation and development to achieve superior performance throughout out the organization As the first part of the formal IMX Process, the OHC serves as the first step in helping you with guidance, to determine where energy needs to be focused, where the greatest potential for business improvements lie (quick wins) and where additional business diagnostics (longer term strategic planning) may be required to uncover and correct existing issues. The 11 business dimensions that we believe are core drivers of business performance and profitability (and we measure) are: Personal how do the individuals in your organization feel? Employee Alignment is everyone driving for results and profits? Personnel how effectively do you lead people? Team Effectiveness how strong are your teams? Leadership how trusted and inspiring is your leadership? Strategy & Planning how comprehensive and secure is your strategy? Customer Service how loyal are your customers? Sales & Marketing does your pitch resonate and do your people sell? Operations do you run efficient and quality operations? Cultural how cohesive and beneficial is your culture? Management how effectively do you manage things? Our recommendations are presented to the main sponsor and key stakeholders. All information is provided in a formal report after a feedback session.

14 14www.connectedhr.com Jack Welch

15 Right leaders in the right jobs at the right time! Supporting you to build your leadership team. In our opinion - the key to the successful recruitment of business s leaders is in clarifying and truly understanding the expectations of the client regarding the key deliverables needed by the organisation, and then sourcing a candidate that can deliver these for them. This is vastly different from searching databases and word matching Job Descriptions to CV s. Our experience and knowledge means we can help you identify the right approach, whether you are looking for one specific individual or if you are looking to pull together an interim high level team to support a specific initiative. We do not rely on a database because we believe that the talent bank is an ever changing fluid economy

16 1 Perspective As an external and neutral organisation we will have a feel for how your organisation relates to others in the marketplace, a major advantage over your own in-house team. We are also able to discreetly and confidentially contact candidates without creating poaching issues for your organisation with competitors. Some good reasons why working with us will help you find the right person for the right job in the right time! Recent assignments: CEO Retail start up CMO Retail established CHR Banking CFO Property Development COO Property 16www.connectedhr.com 2 Ability to connect with perspective candidates You must understand your ideal candidate s intrinsic motivator before you start looking for the person. Then you must capture all of this in compelling stories rather than just bombarding them with average and generic Job Descriptions. 3 Passive candidate attraction The best candidates are happy in their current job. They are not looking at newspaper ads, online job boards, and are not replying to job advertisements. However, given the right motivations, and an explanation of the career opportunity, this may change. Most recruiters find the best candidate looking for a new job, or the best candidate available. We aim to find you the best candidate end of story! 4 Train your Hiring Managers You have hired your management because they are outstanding at their day to day jobs, and they have a wealth of experience in their fields. However, these fields may not necessarily involve interviewing perspective candidates, and so we assist in training them to conduct Performance Based Interviews, and help them control their yes/no hiring decisions. This provides consistency in terms of feedback when candidates are interviewed by multiple managers.

17 PEOPLE DEFER NOT ONLY IN THEIR ABILITY TO DO BUT ALSO IN THEIR WILL TO DO Dr. Paul Hersey We build leaders that accommodate and thrive through all adversity.

18 Learning & development CONNECTEDHR holds an Approved Centre status with ILM - Institute of Leadership & Development, UK. ( Our aim in Learning & Development Interventions is to offer a high quality, bespoke, training service to our clients based on their organisational needs. At connectedhr we focus on terms and the various techniques and issues associated with them. Our belief is that with adults, learning Interventions for the most part need to be self-directed, work-based processes leading to increased adaptive capacity. By focusing on development we refer to a longer process of learning, acquiring skills or knowledge that may include a number of elements such as training, coaching, formal and informal interventions, education or planned experience. Some of our recent our L&D Projects: Art of Innovation Award & Certificate ILM Level 3 & 5 Coaching & Mentoring Award & Certificate in Strategic Leadership - ILM Level 3 & 5 Creatively Confronting Challenges Exclusive Provider of HBDI Whole Brain Manager HR for Non-HR Managers ILM Endorsed Train the Trainer Innovation, Creativity & Innovative Teams Team Building Corporate, New Teams or Project team The Business of Thinking Modules for Whole Brain Thinking Situational Leadership 18www.connectedhr.com

19 Development / Recruitment tools

20 Development & recruitment tools One of the greatest discoveries a man makes, one of his greatest surprises, is to find he can do what he was afraid he couldn t Tests are used for a number of purposes in various circumstances including: Henry Ford Recruitment & selection Assessment centres for graduates senior hires Personal, Team & Leadership development Coaching and Mentoring 20www.connectedhr.com

21 Our practitioners who administer these tests/assessments are trained and certified by the test provider and work to the code of conduct and ethics set by the British Psychological Society. Feedback sessions are conducted with the highest regard to personal sensitivity and confidentiality at all times. We believe that the key to success is tailoring the assessment to goals, needs, and circumstances of your own organisation. There are no universally successful psychometrics or thinking assessments and with literally hundreds of assessments to choose from, we will consider a pre-determined list of questions to understand your needs before we actually recommend a psychometric/assessment tool. Our consultant skills sets are constantly updated listed below are the current certification and practitioner licenses that we hold in the field of psychometric, personality & motivation questionnaires and ability tests. Please contact us in the event you do not see the assessment tool you may be thinking of using for your organisation. Ability Tests: Basadur s Applied Creativity Profiles A Creative Problem Solving Profile (CPSP) reflects an individual s unique relative preferences for each stage: Generating, Conceptualizing, Optimizing and Implementing. Stated another way, the Basadur CPSP shows which particular steps of the creative process an individual will uniquely gravitate towards. Belbin Belbin provides a common team language, enabling individuals and teams to work together with greater self-awareness and understanding. HBDI Thinking Styles Preferences The HBDI is a tool for organisational & leadership development, personal growth and innovation. The Herrmann Brain Dominance Instrument (HBDI ) is the worldwide standard for measuring thinking preferences and brain dominance. Whole Brain Technology is scientifically designed to help you and your people think better. Thinking preferences have an impact on virtually everything we do, Personal, Team & Leadership Development

22 including communication, decision making, problem solving and managing styles. Understanding your thinking style preferences will give you a new perspective of yourself and people you deal with everyday. The HBDI helps organisations to: - improve individual and team effectiveness, productivity & communication - increase creativity that will keep you light years ahead of your competition - consequently increase performance and bottom-line results. Once an individual or group has their HBDI Profile, they are better able to understand their thinking styles and more importantly, the impact their thinking styles has on the way they learn, communicate and problem solve. Hogan Hogan assessments can be used for a variety of talent management initiatives, from pre-hire selection to executive-level development. Predict job performance, Evaluate probable derailers, and Identify potential! HoganLEAD for selection and leadership development. HoganTEAM focussed on providing Team data. HoganSELECT for people selection. HoganDEVELOP for personnel selection and development. MBTI The Myers-Briggs Type Indicator (MBTI) assessment is a thinking style questionnaire designed to measure psychological preferences of how people perceive the world and make decisions. The MBTI sorts some of these psychological differences into four opposite pairs, or «dichotomies,» with a resulting 16 possible psychological types. SHL: OPQ 32r, SHL Ability Tests Verbal & Numerical Inductive, checking, Calculation SHL assessment tools are designed specifically for the work place. Objective assessments enable businesses to make hiring decisions based on true measures of the candidate s ability and potential to perform well in a job. The OPQ32, a work styles assessment for managerial and professional staff, helps you make better selection and development decisions. Innermetrix It s the WHAT - WHY & HOW of you at the work place or with your team! The Innermetrix ADVanced Insights Profile combines the best of three world-class profiles. The Attribute Index measures HOW you think and make decisions. The Values Index measures your motivational style and drivers and The DISC Index measures your preferred Behavioral style. The DISC Index provides great insight into understanding and measuring a person s natural behavioral style. Together they create WHAT, WHY and HOW (i.e., What natural talents do you have, Why are you motivated to use them and How do you prefer to use them.) This level of self-awareness and discovery are the core to achieving peak performance in any role or endeavor, to ensure that there is proper alignment in what you do best with how you do it and why. 22www.connectedhr.com

23 This is a European leader in global banking and financial services and one of the strongest banks in the world (Rated AA by Standard & Poor s). Present across Europe through all its business lines, the Middle East Regional offices cover all of ME, NA and SA. : The Regional Head of Communications contacted ConnectedHR to see of we could support in the assessment of the fit of the individual to the role, organization structure by using Psychometrics and thinking style assessments to provide unbiased non-judgmental feedback. A further need was to improve internal communications & understanding as well as, for the recruitment of right people into the right jobs. This was identified at an early stage of the project. The existing team was an established fully fledged communications department, and had achieved great results; but in doing so, focused on tactical delivery over the past two years, rather than on strategic communications. Now in a different place as part of an ambitious region of 1st division global bank required a different level of support and expertise new structure with a larger team, and new senior recruits. One on one and group feedback sessions allowed agreement on Individual developmental plans for the team members. Outcome/Benefits A skilled team is now in place with a couple of more roles to be filled. They all believe that they are capable of delivering strategic value to the business through best practice internal and external communications Now looked upon in the business as a department whose activities are aligned with the status of a first division bank and a growing region s ambitions Internal team dynamics, vastly improved in communications, work division and responsibilities and ways of working True ownership with the development of the department s vision mission & values Case study Zakeera did an outstanding job in stabilising the Communications team who now enjoys a shared vision and a more integrated way of working. Her exceptional judgement and very human and professional attitude has made it a pleasure to work with her! This is a good example of how we were able to use the results of our psychometrics, supported by coaching and mentoring to bring the team together, help individuals understand personal areas of development and acceptance of the complimentary skills of colleagues. A great sense of team cohesion is in place now with increased focus on the recruitment of right people in the right jobs Regional Head of Communications Middle East & Africa

24 It is about improving connections between your people and your startegy OFFICE E BUIDING DUBAI KNOWLEDGE VILLAGE P O BOX DUBAI M FITZROY SQUARE LONDON M E zakeera@connectedhr.com