Emergence of e-banking in Rural Area

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Emergence of e-banking in Rural Area"

Transcription

1 Emergence of e-banking in Rural Area Santosh. B. Potadar Assistant Professor ASM s ICS Hidayatulla K. Pirjade Assistant Professor ASM s ICS Miss. Manisha S. Thorat. Assistant Professor Krishna Institute Computer Application & Mgmt, Wathar, Karad Shivaji University,Kolhapur Abstract Banking Industry is the backbone of the financial system of a country. The need to survive in the changing environment has leaded the banking industry to adopt internet as a medium of operating in the market. Internet banking provides alternatives for faster delivery of banking services to a wider range of customers. Internet banking refers to the use of internet as a remote delivery channel for banking services. It means any user with a personal computer and a browser can get connected to his bank website to perform any of the banking functions. India is predominantly an agricultural country and it s above 65 % of the population lives in the villages. Spread of E-delivery channels in those areas is very less because of difficulty in reaching technology and other infrastructure which supports and helps in carrying the technology to these area as well as lack of knowledge of the technology and internet operating training. The objective of this paper is to examine the illiteracy of rural areas bank customer and by designing the model how it will helpful to them while carrying the internet banking transactions and also it will helpful to banking sector to get a benefit from rural areas bank customers to explore a banking industry. Keywords- Banking Industry, Internet banking, E-deliver, Remote delivery channel, Website INTRODUCTION Today we are in the era of globalization. Multinational organizations worldwide have adopted globalization as their first strategic choice. Advancement in technology has facilitated globalization too. The world has literally shrunk become a global village. Internet banking arrived in India in the late 1990s [1].ICICI was the first bank to champion its usage and introduced internet banking to its customers in With lower internet costs and increased awareness about electronic media, online banking established itself only in

2 Other banks followed suit, including HDFC, Citibank, IndusInd and the now redundant Times Bank [2].Internet banking changed both the banking industry as well as banks services to its customers. Anywhere banking came to be recognized as an opportunity also for differentiated and competitive services. E-Banking in remote rural areas of India is encouraging. It will become one of the most convenient ways of delivering financial services in the future. Over the last few years online banks have started to become more and more popular. There are plenty of reasons for this but there are still quite a few people who are not sure if an online account is a good idea for them. Online banking (or Internet banking) allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. Online banking solutions have many features and capabilities in common, but traditionally also have some that are application specific. The common features fall broadly into several categories A bank customer can perform some non-transactional tasks through online banking, including - o viewing account balances o viewing recent transactions o downloading bank statements, for example in PDF format o viewing images of paid cheques o ordering cheque books o Downloading applications for M-banking, E-banking etc. Bank customers can transact banking tasks through online banking, including - o Funds transfers between the customer's linked accounts o Paying third parties, including bill payments and telegraphic/wire transfers o Investment purchase or sale o Loan applications and transactions, such as repayments of enrolments Financial institution administration Management of multiple users having varying levels of authority Transaction approval process In short, the objective of this paper is to examine the illiteracy and concerns of rural areas bank customer to use net banking. The model is proposed here to create customers' awareness, perception, and the level of satisfaction with regard to e banking system. It leads to a solution for banking industry as well as rural areas bank customers in many perspectives. Generally internet banking is widely used in urbanized area. But in case of rural region internet banking is not used or it is used in very low scale. The rural area bank customers are not using net banking facility due to some reasons which are mentioned further ahead. 2

3 Objective of the Study To examine the illiteracy and concerns of rural areas bank customer To design conceptual model for creating e-banking awareness. To provide a solution to banking industry to get a benefit from rural areas bank customers to explore a banking industry. Review of Literature Heggade (2000), studied the bank-customer relationship in Indian. He analyzed responses of 11 different classes of bank customers like businessman, salaried persons, advocates etc. He analyzed customer s views on one hand and employees view on other hand. He concludes that there is low correlation among the different occupations and satisfaction from services in the PSBs. [3] Furst, et.al. (2002) developed statistical models to explain why banks choose to adopt internet banking and why some choose to offer a relatively wider array of Internet banking products and services. They also investigated whether offering Internet banking affects a bank s profitability. The result revealed several significant differences in the profile of banks that offer internet banking and those that do not. They observe that internet bank rely more heavily in non-internet income and less on core deposits for funding than noninternet banks do. In addition, the study revealed that Internet banks have more accounting efficiency ratio and higher return on equity than non-internet banks.[4] Booz Alien and Hamilton (1997), conducted a global survey covering 386 retail and corporate banking institution in 42 countries to assess the strategic impact of Internet banking on the financial service industry. According to the study, there is huge perception gap between North American/ European and Japanese banks regarding the future interne banking. North European banks except Internet banking to become the most important retail channel within 10 years, but Japanese bank except traditional branches to become the most important channel. The study also indicates the rapid growth potential of Internet banking. Many of the banks that responded have plans to upgrade the functionality of their Internet service offerings. [5] 3

4 Sullivan (2000) found that Internet banks in 10 th Federal Reserve District incurred higher expenses but also generated higher fee income and conclude that the measures of profitability for internet banks are similar to the non-internet banks. [6] 1. Reasons of unused internet banking at rural side Lack of education Missing E-banking awareness No prior knowledge of computer and its peripherals Fear to perform bank transaction on machine Mentality to unchanged from manual activities Unfaith on computer machine Economically unsound situation 2. Emergent Model to enable Internet banking at rural side Generate E- Banking Awareness Training Implementation Formation of Net Bank store Development of simple Net Banking versions Dia. Emergent Proposed model for enabling internet banking at rural side bank customers 4

5 2.1 Generating E-Banking Awareness Banks should ensure that online banking is safe and secure for financial transaction like traditional banking. Banks should organize seminar and conference to educate the customer regarding uses of online banking as well as security and privacy of their accounts. Some customers are hindered by lack of computer skills. They need to be educated on basic skills required to conduct online banking. Banks must emphasize the convenience that online banking can provide to people, such as avoiding long queue, in order to motivate them to use it. Banks must emphasize the cost saving that online can provide to the people, such as reduce transaction cost by use of online banking. The online banking is the convenience that it offers. Since you can do your banking any time that you want you don't have to worry about the banks hours. You don't have to worry about the banks location since there is no need to travel to it. In addition online banks will allow you to pay your bills online. The whole process of paying your bills much easier than it would be if you had to mail a check to pay each of your bills. Another benefit of online banking is that you get much better record keeping they will mail you a statement every month. Clearly there are benefits to have an online bank account 2.2 Training to Rural Area Bank Customer To conduct a seminar and conference regarding online banking. They will aware about the technology Due to lack of Computer skills. They should have to provide basic skills to conduct online banking. To conduct demo training through expert trainers and train them how the net banking is carried out it s functionality To make them aware of net banking benefits and how they can make use of it in their professional work like To make them available net infrastructure with minimum cost for net banking. 2.3 Development of simple net banking website versions This is one of the most important features. Visitors come to a site It is must for a website to provide all the relevant information to the users. You can add informative articles or Demos how to operate different functionality as well as the products and bank services you offer. This will help the visitors to know what all you offer. It will also help them to make a decision quickly. Make sure that you provide only the relevant information. You may have a Web site with strong visual appeal, but if visitors can t easily find the content on your site, your Web site will not perform well for you. The usability of your Web site is like. 5

6 Effective navigation and orientation Appropriate and efficient functionality Access to help and support User control and error management Keeping users informed of progress Working the user s way Using words the user understands Being consistent Accessibility Visual clarity The extent to which these various usability aspects need to be taken into account on a particular web site depend on the type, content and size of the website. They should however all be considered during the early design of any website. 2.4 Formation of Net bank store Centers Rural areas bank customers are not economically feasible to investing in Internet Setup which requires equipments like Computer, Net Connection, Network Devices. Is the main reason to make them keep away from internet banking. The solution for that, to make them available net infrastructure with minimum cost for net banking. Banks can get helps to setup Internet Service Center like Internet Cybercafé from Social Societies or from Reserve Bank of India. An Internet Cybercafé is a place where one can use a computer with Internet access, most for a fee, usually per hour or minute; sometimes one can have unmetered access with a pass for a day or month, etc. 1.5 Implementation Is the final and key stage of in proposed model before this stage models includes four stages Generate e-banking awareness, Training to rural area bank customers, Development of simple net banking website versions, Formation of Net bank store centers all these stages are need to be executed rather than only planning and designing by following proper execution of all these stage which are specified in the model are fully responsible for successful implementation of proposed model. 6

7 3. Benefits of implementation of proposed emergent model In recent time E-banking has spread rapidly all over the globe. All Banks are making greater use of E-banking facilities to provide better service and to excel in competition. The spread of E-banking has also greatly benefited the ordinary customer in general and corporate world in particular. The following points summarize benefits of E-Banking. 3.1 To Bank Organization Banking industry has also received numerous benefits due to growth of E-Banking infrastructure. There are highlighted below: The growth of E-banking has greatly helped the banks in controlling their overheads and operating cost Many repetitive and tedious tasks have now been fully automated resulting in greater efficiency, better time usage and enhanced control. The rise of E-banking has made banks more competitive. It has also led to expansion of the banking industry, opening of new avenues for banking operations. Electronic banking has greatly helped the banking industry to reduce paper work, thus helping them to move the paper less environment. Electronic banking has also helped bank in proper documentation of their records and transactions. The reach and delivery capabilities of computer networks, such as the Internet, are far better than any branch network. 3.2 To rural area Bank customers The rural bank customer can benefits in Through Internet Banking customer can operate his account while sitting in his office or home. There is no need to go to the bank in person for such matter. E banking has also greatly helped in payment of utility bill. Now there is no need to stand in long queues outside banks for his purpose. All services that are usually available from the local bank can be found on a single website. The Growth of credit card usage also owes greatly to E-banking. Now a customer can shop worldwide without any need of carrying paper money with him. Banks are available 24 hours a day, seven days a week and they are only a mouse click away. From home they can manage the different account activities like viewing account balances, viewing recent transactions, downloading bank statements, viewing and ordering cheque books 7

8 Bank customers can transact banking tasks through online banking, including - Funds transfers,paying third parties, including bill payments, Investment purchase or sale, Loan applications and transactions, such as repayments of enrollments 4. Problems in application of proposed emergent model - Cooperation of villagers and financial organizations - Staff requirement and Infra.management of NETBANK store centres -Cost (for building simple versions of net banking & infrastructure management of NETBANK STORES) 2. Conclusion Internet banking has evolved rapidly over the years with technological advances and increasing number of Internet users across various regions. It has developed as an effective distribution channel for banking products and services. It helps to attract customers, also do banking anywhere without opening branch. Various services provided and available anytime, anywhere which increased its popularity. The Efficiency of e-banking is fully dependent on how it is used by rural area bank customer the above emergent proposed model highly strive to rural area bank customer for using net banking for using net banking facility. It optimizes the time and money of rural area bank customer as well as banking organization. In short, the above paper mainly focuses on emergent model which enable efficiency and productivity of rural area society people. 8

9 References: [1] Srivastava, Dr. Saurabh Internet Banking - A Global Way to Bank!, [2] De, Rajneesh and Padmanabhan, Chitra for Indian Express Group, Internet opens new vistas for Indian banks, [3] Heggade, O. D. (2000): Banker Customer Relationship in India, (New Delhi: Mohit Publication). [4] Furst K., Lang W.W., Nolle D. E. (2002) Internet banking: developments and prospects, Program on Information Resources Policy, Centre for Information Policy Research, Harvard University, April. [5] Booz-Allen & Hamilton, Inc. (1997) "Booz-Allen's Worldwide Survey Revealed A Huge Perception Gap Between Japanese And American/European Banks Regarding Internet Banking.". [6] Sullivan, R.J How Has the Adoption of Internet Banking Affected Performance and Risk at Banks? A Look at Internet Banking in the Tenth Federal Reserve District. Federal Reserve Bank of Kansas City, Financial Industry Perspectives, December:

Online Banking : Benefits and Related Issues. (By : Anju Dagar, Assistant professor, Ad- hoc, Delhi University)

Online Banking : Benefits and Related Issues. (By : Anju Dagar, Assistant professor, Ad- hoc, Delhi University) Online Banking : Benefits and Related Issues (By : Anju Dagar, Assistant professor, Ad- hoc, Delhi University) Abstract The World Wide Web has permeated virtually every aspect of modern life. If you have

More information

E-BANKING: THE INDIAN SCENARIO

E-BANKING: THE INDIAN SCENARIO 16 E-BANKING: THE INDIAN SCENARIO DR. ROSHAN LAL*;DR. RAJNI SALUJA** *Professor & Director, Ganpati Business School, Bilaspur, District, Yamuna Nagar (Haryana) India. **Assistant Professor, Assistant Professor

More information

Chapter 7 SUMMARY- FINDINGS AND SUGGESTIONS

Chapter 7 SUMMARY- FINDINGS AND SUGGESTIONS Chapter 7 SUMMARY- FINDINGS AND SUGGESTIONS In academic field the research is an ongoing process that knows no limits and no full stops. Even then the main findings emerging out of the present study have

More information

ROLE OF REACH OF INTERNET BANKING IN INDIA

ROLE OF REACH OF INTERNET BANKING IN INDIA ROLE OF REACH OF INTERNET BANKING IN INDIA * Dr. A. Vinayagamoorthy ** K. Senthilkumar Abstract In the 1990s, the banking sector in India saw greater emphasis being placed on technology and innovation.

More information

Case Study of Online Banking in India: User Behaviors and Design Guidelines

Case Study of Online Banking in India: User Behaviors and Design Guidelines Case Study of Online Banking in India: User Behaviors and Design Guidelines Jhumkee Iyengar 1 and Manisha Belvalkar 2 1 User in Design, Principal Consultant, 102, Gartner House, Nachiket Park, Baner Road,

More information

SWOT Analysis of E-Commerce

SWOT Analysis of E-Commerce Advance in Electronic and Electric Engineering. ISSN 2231-1297, Volume 4, Number 6 (2014), pp. 663-668 Research India Publications http://www.ripublication.com/aeee.htm SWOT Analysis of E-Commerce Ms Kiran

More information

Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/)

Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/) Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/) Journal of Internet Banking and Commerce, April 2007, vol. 12, no.1 (http://www.arraydev.com/commerce/jibc/)

More information

Performance and Operation of Commercial Bank Web Sites

Performance and Operation of Commercial Bank Web Sites Performance and Operation of Commercial Bank Web Sites Richard J. Sullivan Richard J. Sullivan is an economist in the Division of Supervision and Risk Management of the Federal Reserve Bank of Kansas City.

More information

The financial progress of pure-play internet banks

The financial progress of pure-play internet banks The financial progress of pure-play internet banks Robert DeYoung 1 1. Introduction The internet has become a major distribution channel for US banks. Most internet banks use a clicks and mortar banking

More information

THE IMPACT OF TECHNOLOGY ON THE MARKETING OF FINANCIAL SERVICES

THE IMPACT OF TECHNOLOGY ON THE MARKETING OF FINANCIAL SERVICES THE IMPACT OF TECHNOLOGY ON THE MARKETING OF FINANCIAL SERVICES Dr. Meeta Nihalani Head, Department of Management Studies Jai Narain Vyas University, Jodhpur ABSTRACT The modern business era is impacted

More information

Undersatnding Development and Current Issues Related to Internet Marketing Communication with Respect to Local Business in India

Undersatnding Development and Current Issues Related to Internet Marketing Communication with Respect to Local Business in India Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 8 (2013), pp. 911-916 Research India Publications http://www.ripublication.com/gjmbs.htm Undersatnding Development and

More information

CUSTOMERS SATISFACTION WIHT ONLINE CUSTOMER SERVICE ON INTERNET BANKING OF SIAM COMMERCIAL BANK

CUSTOMERS SATISFACTION WIHT ONLINE CUSTOMER SERVICE ON INTERNET BANKING OF SIAM COMMERCIAL BANK CUSTOMERS SATISFACTION WIHT ONLINE CUSTOMER SERVICE ON INTERNET BANKING OF SIAM COMMERCIAL BANK Chapter 1 Introduction The first Chapter is this thesis introduces the motivation of the selected area. Followed

More information

ICICI Bank Canada Student GIC Program Guide Complete Steps

ICICI Bank Canada Student GIC Program Guide Complete Steps ICICI Bank Canada Student GIC Program Guide Complete Steps This program guide outlines the details of the ICICI Bank Canada Student GIC Program, effective October, 2015. Unless otherwise stated, all fees

More information

Your Small Business Phone System

Your Small Business Phone System Your Small Business Phone System The only phone system for small business that anyone can setup and manage. Times have changed, and so has the way you use phones. Jazinga enables you to have your business

More information

CUSTOMER RELATIONSHIP MANAGEMENT OF SELECT LIFE INSURANCE COMPANIES

CUSTOMER RELATIONSHIP MANAGEMENT OF SELECT LIFE INSURANCE COMPANIES I n t e r n a t i o n a l J o u r n a l o f M a n a g e m e n t F o c u s 1 CUSTOMER RELATIONSHIP MANAGEMENT OF SELECT LIFE INSURANCE COMPANIES G. RAJU Asst. Professor of Business Administration, St. Thomas

More information

What drives bank customers to adopt online banking?

What drives bank customers to adopt online banking? What drives bank customers to adopt online banking? Majharul Talukder The growing pervasiveness and adoption of the Internet has caused banking institutions to experiment with innovative ways of banking

More information

Variorum, Multi- Disciplinary e-research Journal Vol.-01, Issue-IV, May 2011

Variorum, Multi- Disciplinary e-research Journal Vol.-01, Issue-IV, May 2011 1 e-commerce: A Useful Concept Dr.Arvind N.Chaudhari: Associate Professor in Commerce, GDM Arts KRN Commerce & MD Science College Jamner Dist Jalgaon (MAH) e-commerce Today, the human life is general and

More information

E-commerce refers to paperless exchange of business information using following ways.

E-commerce refers to paperless exchange of business information using following ways. E-Commerce E-Commerce or Electronics Commerce is a methodology of modern business which fulfills the need of business organizations, vendors and customers to reduce cost and improve the quality of goods

More information

A Study of the Service Quality Issues of Internet Banking in Non-Metro Cities of India

A Study of the Service Quality Issues of Internet Banking in Non-Metro Cities of India A Study of the Service Quality Issues of Internet Banking in Non-Metro Cities of India Yasser Mahfooz and Mohammad Al-Motairi King Saud University, Riyadh, KSA Email: yassermahfooz@gmail.com Farah Ahmad

More information

Deploying Insights from Online Banking Analytics in Incremental Innovation

Deploying Insights from Online Banking Analytics in Incremental Innovation Universal Banking Solution System Integration Consulting Business Process Outsourcing The relevance of online analytics to banking In its 2010 report on the state of online banking in the United States,

More information

A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District

A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District Dr. H. Balakrishnan* & R. Krishnaveni** *Principal & Secretary, S.N.R Sons College,

More information

Interbank Mobile Payment Service (IMPS) Merchant Payments User Group Meeting

Interbank Mobile Payment Service (IMPS) Merchant Payments User Group Meeting Interbank Mobile Payment Service (IMPS) Merchant Payments User Group Meeting Current merchant payments scenario Remote payments E-commerce Face-to-face payments Fixed POS E-commerce statistics Growth of

More information

Mobile Banking FEATURES & BENEFITS OF MOBILE BANKING

Mobile Banking FEATURES & BENEFITS OF MOBILE BANKING Mobile Banking Mobile banking is a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or personal digital

More information

A STUDY ON FACTORS AFFECTING CUSTOMERS INVESTMENT TOWARDS LIFE INSURANCE POLICIES

A STUDY ON FACTORS AFFECTING CUSTOMERS INVESTMENT TOWARDS LIFE INSURANCE POLICIES 106 A STUDY ON FACTORS AFFECTING CUSTOMERS INVESTMENT TOWARDS LIFE INSURANCE POLICIES ABSTRACT MS. BABITA YADAV*; DR. ANSHUJA TIWARI** *Research Scholar, Faculty of Commerce, R.D.V.V, Jabalpur. **Assistant

More information

American International Journal of Research in Humanities, Arts and Social Sciences

American International Journal of Research in Humanities, Arts and Social Sciences American International Journal of Research in Humanities, Arts and Social Sciences Available online at http://www.iasir.net ISSN (Print): 2328-3734, ISSN (Online): 2328-3696, ISSN (CD-ROM): 2328-3688 AIJRHASS

More information

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises

Software Solutions Digital Marketing Business Services. SugarCRM Community Edition for Small & Medium Enterprises Software Solutions Digital Marketing Business Services SugarCRM Community Edition for Small & Medium Enterprises Contents Introduction... 1 SugarCRM Community Edition (CE)... 1 Basic CRM Workflow... 2

More information

Rexjournal ISSN 2321-1067 Renewable Research Journal

Rexjournal ISSN 2321-1067 Renewable Research Journal Digital Marketing: Opportunities and Threats Rima Dinesh Puri Abstract Internet has become part of our daily lives. It plays role in various fields, may be to make friend or let friendship last, watching

More information

Pondicherry University 605014 India- Abstract

Pondicherry University 605014 India- Abstract International Journal of Management and International Business Studies. ISSN 2277-3177 Volume 4, Number 3 (2014), pp. 309-316 Research India Publications http://www.ripublication.com Management Information

More information

Digital Banking More Essential to Consumers Than Ever Before. Insights From the 13th Annual Consumer Trends Survey

Digital Banking More Essential to Consumers Than Ever Before. Insights From the 13th Annual Consumer Trends Survey Digital Banking More Essential to Consumers Than Ever Before Insights From the 13th Annual Consumer Trends Survey Today s consumers are mobile, social and more connected than ever before. They want control

More information

Sixth Annual Billing Household Survey

Sixth Annual Billing Household Survey Research Paper Sixth Annual Billing Household Survey: The Gen Y Effect and Explosive Growth of the Mobile Channel Fuel Need for Billers to Support More Payment Channels Than Ever Before Sixth Annual Billing

More information

LET S SIMPLIFY BANKING

LET S SIMPLIFY BANKING LET S SIMPLIFY BANKING Reducing complexity in banking can result in nearly 20% increase in profits In a banking landscape marred by complexity, the simplest will thrive On average, most banks take six

More information

Making the Business Case for Unifying Channels

Making the Business Case for Unifying Channels Whitepaper Making the Business Case for Unifying Channels in Financial Services Your Customer Experience Management Strategy is Only as Strong as Your Weakest Channel Table of Contents Today s Retail Banking

More information

A STUDY ON USAGE OF MOBILE APPS AS A IMPACTFUL TOOL OF MARKETING

A STUDY ON USAGE OF MOBILE APPS AS A IMPACTFUL TOOL OF MARKETING A STUDY ON USAGE OF MOBILE APPS AS A IMPACTFUL TOOL OF MARKETING Dr. Deepali Bhatnagar Assistant Professor, Amity University, Rajasthan ABSTRACT: Mobile marketing perform two ways or multiple way communication

More information

CHAPTER- 4 GROWTH AND EXTENT OF ELECTRONIC BANKING SERVICES IN INDIA

CHAPTER- 4 GROWTH AND EXTENT OF ELECTRONIC BANKING SERVICES IN INDIA CHAPTER- 4 GROWTH AND EXTENT OF ELECTRONIC BANKING SERVICES IN INDIA 4.1 E-banking Services through Websites of the Banks 4.2 Sample Description 4.3 Sample Period 4.4 Key Electronic Banking services 4.5

More information

A study on Awareness of Health Insurance among people with special reference to Rajasthan (India)

A study on Awareness of Health Insurance among people with special reference to Rajasthan (India) A study on Awareness of Health Insurance among people with special reference to Rajasthan (India) Sonal Kala Research Scholar Department of Accountancy & Business Statistics University of Rajasthan, Jaipur

More information

Your Setup Guide to Consumer Online Banking What s Inside:

Your Setup Guide to Consumer Online Banking What s Inside: Your Setup Guide to Consumer Online Banking What s Inside: Enroll in Online Banking Advanced Authentication Logging In estatements ENROLL IN Online BANKING TODAY! Go to www.renasantbank.com to see how

More information

IJRIM Volume 2, Issue 9 (September 2012) (ISSN 2231-4334) IMPLEMENTATION OF DATA MINING IN BANKING SECTOR- A FEASIBILITY STUDY ABSTRACT

IJRIM Volume 2, Issue 9 (September 2012) (ISSN 2231-4334) IMPLEMENTATION OF DATA MINING IN BANKING SECTOR- A FEASIBILITY STUDY ABSTRACT IMPLEMENTATION OF DATA MINING IN BANKING SECTOR- A FEASIBILITY STUDY Vivek Bhambri* ABSTRACT Banking sector around the globe is using information technology for their day to day operations and banks have

More information

E-commerce. ICICI Bank offerings

E-commerce. ICICI Bank offerings E-commerce ICICI Bank offerings 2015 ICICI Bank Market leader Largest Private Sector Bank in India Wide reach 4,050+ branches and 12,665+ ATMs Presence in 19 countries Global footprint First Indian Bank

More information

Agenda. General Information: E-commerce key advantages Obstacles you may face

Agenda. General Information: E-commerce key advantages Obstacles you may face By Issam Hijazi Agenda General Information: E-commerce key advantages Obstacles you may face Online E-commerce portal: What is it? How does it work? What are key benefits? Who can take advantage of it?

More information

A COMPARATIVE STUDY OF LOAN PERFORMANCE, NPA AND NET PROFIT IN SELECTED INDIAN PRIVATE BANKS

A COMPARATIVE STUDY OF LOAN PERFORMANCE, NPA AND NET PROFIT IN SELECTED INDIAN PRIVATE BANKS 43 A COMPARATIVE STUDY OF LOAN PERFORMANCE, NPA AND NET PROFIT IN SELECTED INDIAN PRIVATE BANKS ABSTRACT DR. DHIRAJ JAIN*; MS. NASREEN SHEIKH** *Assistant Professor, Pacific Institute of Management, Udaipur,

More information

Customer Engagement. Gabriel Chan Financial Services Industry Dynamics CRM

Customer Engagement. Gabriel Chan Financial Services Industry Dynamics CRM Customer Engagement Gabriel Chan Financial Services Industry Dynamics CRM Cliché Lean and focus on customers Think like a designer and lead the way Mission : Empowering individuals & organisations to do

More information

Your Setup Guide to Consumer Internet Banking What s Inside:

Your Setup Guide to Consumer Internet Banking What s Inside: Your Setup Guide to Consumer Internet Banking What s Inside: Enroll in Internet Banking Advanced Authentication Logging In estatements ENROLL IN INTERNET BANKING TODAY! Go to www.renasantbank.com to see

More information

INTERNET BANKING. We re banking on people. Banking Investments Insurance

INTERNET BANKING. We re banking on people. Banking Investments Insurance INTERNET BANKING We re banking on people. Banking Investments Insurance Western Bank s Internet Banking offers you the ultimate freedom, power and control over banking transactions and account information

More information

A Study on Growth Impact of General Insurance Companies, Period 2007 2011

A Study on Growth Impact of General Insurance Companies, Period 2007 2011 Volume 2 Issue 2 (May 2013 Issue A Study on Growth Impact of General Insurance Companies, Period 2007 2011 Neha Jain 1, Dr. R. k. Shrivastava 2 1 Associate Professor, Mathematics Jims, Vasant Kunj, New

More information

JOURNAL OF INTERNATIONAL ACADEMIC RESEARCH FOR MULTIDISCIPLINARY Impact Factor 1.393, ISSN: 2320-5083, Volume 2, Issue 6, July 2014

JOURNAL OF INTERNATIONAL ACADEMIC RESEARCH FOR MULTIDISCIPLINARY Impact Factor 1.393, ISSN: 2320-5083, Volume 2, Issue 6, July 2014 FEATURES DETERMINING THE SUCCESS OF E-CRM AN EMPIRICAL INVESTIGATION IN BANKS DR.S.KAVITHA* *Professor & Head/MBA, Vivekanandha Institute of Information & Management Studies, Tiruchengode, Namakkal, Tamilnadu,

More information

Experience a world where customer interactions just keep getting better.

Experience a world where customer interactions just keep getting better. Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience

More information

Leveraging Financial Education To Drive Sales Online

Leveraging Financial Education To Drive Sales Online Leveraging Financial Education To Drive Sales Online Creating value for the consumer Creating value for the financial institution Contents Executive summary Financial websites and consumer utilization

More information

White Paper. Exceeding the Mobile Adoption Benchmark: Effective Strategies for Driving Greater Adoption and Usage

White Paper. Exceeding the Mobile Adoption Benchmark: Effective Strategies for Driving Greater Adoption and Usage White Paper Exceeding the Mobile Adoption Benchmark: Effective Strategies for Driving Greater Adoption and Usage The majority of financial institutions have yet to maximize adoption of mobile banking and

More information

A Study On Indian Consumers Attitude Towards SMS Advertising Through Mobile Phones

A Study On Indian Consumers Attitude Towards SMS Advertising Through Mobile Phones 38 Opinion-Volume 1, No. 1, December 2011 A Study On Indian Consumers Attitude Towards SMS Advertising Through Mobile Phones Abstract Ravindra Reddy. T* Dr. Rajyalakshmi N** The rapid increase in the usage

More information

Five Simple Steps to CRM Selection

Five Simple Steps to CRM Selection Lasso CRM Whitepaper 1. Determine your requirements 2. Generate buy in from stakeholders 3. Decide between on demand or on premise software 4. Select vendor carefully 5. Integrate wisely How do you decide

More information

NEWS LETTER. Bank of Kigali wins Best Bank in Rwanda, Best Bank in Customer Satisfaction and the 2013 USD STP Excellence Award

NEWS LETTER. Bank of Kigali wins Best Bank in Rwanda, Best Bank in Customer Satisfaction and the 2013 USD STP Excellence Award NEWS 1 LETTER Staying in touch matters ISSUE NO. 05/14 I 15th May 2014 Bank of Kigali wins Best Bank in Rwanda, Best Bank in Customer Satisfaction and the 2013 USD STP Excellence Award Bank of Kigali (the

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Online Banking on E-Commerce in India

Online Banking on E-Commerce in India RESEARCH ARTICLE OPEN ACCESS Online Banking on E-Commerce in India Navpreet Kaur 1, Dr. Ashutosh Pathak 2, Parminder Kaur 3 1 M.phil in Computer Application (Research Scholar ), University College of Computer

More information

International Association of Scientific Innovation and Research (IASIR) (An Association Unifying the Sciences, Engineering, and Applied Research)

International Association of Scientific Innovation and Research (IASIR) (An Association Unifying the Sciences, Engineering, and Applied Research) International Association of Scientific Innovation and Research (IASIR) (An Association Unifying the Sciences, Engineering, and Applied Research) International Journal of Engineering, Business and Enterprise

More information

Consumer behavior towards online marketing

Consumer behavior towards online marketing 2016; 2(5): 859-863 ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 IJAR 2016; 2(5): 859-863 www.allresearchjournal.com Received: 14-03-2016 Accepted: 15-04-2016 Dr. Mohan Kumar TP Co-Ordinator,

More information

E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region

E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region E-tailing: Analysis of Customer Preferences towards Online Shopping in Pune Region *Prof. Vishal Raut Associate Professor-Trinity Institute of Management & Research Pune, Maharashtra, India **Prof. Dr.

More information

JK WEBCOM TECHNOLOGIES

JK WEBCOM TECHNOLOGIES Who We Are? JK Webcom Technologies has been providing unending services to the audience at large since August 2004. Located in Rajouri Garden in New Delhi, we operate and serve individuals and businesses

More information

Summary of e-governance Evaluations *

Summary of e-governance Evaluations * Summary of e-governance Evaluations * This section summarizes the evaluation studies of five e-governance projects conducted by CEG-IIMA under a research grant of the Asia Foundation, USA. The projects

More information

Getting started with your checking account

Getting started with your checking account Getting started with your checking account Thank you for checking with UICCU Thank you for choosing University of Iowa Community Credit Union for your checking account needs. We would like to take a moment

More information

Mobile Marketing Trends and small businesses

Mobile Marketing Trends and small businesses Mobile Marketing Trends and small businesses LEGAL NOTICE The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not

More information

Distributing Insurance in India: The Tata AIG Experience in India Dr. Mohan Agrawal, Visiting Professor of Marketing, CalPoly, San Luis Obispo, CA.

Distributing Insurance in India: The Tata AIG Experience in India Dr. Mohan Agrawal, Visiting Professor of Marketing, CalPoly, San Luis Obispo, CA. Distributing Insurance in India: The Tata AIG Experience in India Dr. Mohan Agrawal, Visiting Professor of Marketing, CalPoly, San Luis Obispo, CA. The location and channels used to supply services to

More information

Customer intelligence: Part I Why banks are turning to analytics?

Customer intelligence: Part I Why banks are turning to analytics? Customer intelligence: Part I Why banks are turning to analytics? Thought Paper www.infosys.com/finacle Universal Banking Solution Systems Integration Consulting Business Process Outsourcing Customer Intelligence:

More information

HMI Mobility. A White Paper from InduSoft

HMI Mobility. A White Paper from InduSoft HMI Mobility The benefits of remote access for manufacturing operations are widely known and accepted. This article details how modern SCADA systems are providing this access in a variety of ways to all

More information

Smart Shopping- An Android Based Shopping Application

Smart Shopping- An Android Based Shopping Application Smart Shopping- An Android Based Shopping Application 1 Adarsh Borkar, 2 Madhura Ansingkar, 3 Monali Khobragade, 4 Pooja Nashikkar, 5 Arti Raut 1,2,3,4 Department of Computer Science and Engineering, 5

More information

Bridging the rural urban banking divide: what s been done and what needs to be.

Bridging the rural urban banking divide: what s been done and what needs to be. Bridging the rural urban banking divide: what s been done and what needs to be. Thought Paper www.infosys.com/finacle Universal Banking Solution Systems Integration Consulting Business Process Outsourcing

More information

A STUDY ON CUSTOMER PERCEPTIONS AND SATISFACTION TOWARDS HOME LOANS IN NAMAKKAL

A STUDY ON CUSTOMER PERCEPTIONS AND SATISFACTION TOWARDS HOME LOANS IN NAMAKKAL A STUDY ON CUSTOMER PERCEPTIONS AND SATISFACTION TOWARDS HOME LOANS IN NAMAKKAL Dr. M. NALLUSAMY Associate Professor, Department of Commerce, Kandasamy Kandar's College, Paramathi Velur (Tk), Namakkal

More information

Product Innovation. Facilitate issue of capital market products

Product Innovation. Facilitate issue of capital market products Trends in Banking Product Innovation Investment products Gold / silver coins Marketing of insurance product Credit cards and debit cards Innovative services Automatic Teller Machines Facilitate issue of

More information

Comparison Between Traditional and Proposed E-Banking System

Comparison Between Traditional and Proposed E-Banking System Comparison Between Traditional and Proposed E-Banking System Jitendra Singh Kushwah #1 Abhishek Chaturvedi #2 Parul Sharma #3 1 Assistant Professor, School of Computer Application ITM University, Gwalior(M.P),

More information

Internet banking in the U.S.: landscape, prospects, industry implications

Internet banking in the U.S.: landscape, prospects, industry implications Impact of new technology on individuals Internet banking in the U.S.: landscape, prospects, industry implications Karen Furst William W. Lang Daniel E. Nolle 1 Office of the Comptroller of the Currency

More information

a. StarToken controls the loss due to you losing your Internet banking username and password.

a. StarToken controls the loss due to you losing your Internet banking username and password. 1. What is StarToken? StarToken is the next generation Internet banking security solution that is being offered by Bank of India to all its Internet Banking customers (Retail as well as Corporate). StarToken

More information

http://www.payrollsoftwareindia.info/payroll%20software%207500.html

http://www.payrollsoftwareindia.info/payroll%20software%207500.html Page 1 of 6 ----------- "Strictly Honest Business ---------------- Home About us Payroll Solutions Request a demo Contact us You are here - Home - Payroll Software - VNV Payroll Software 7500 PAYROLL SOFTWARE

More information

Business bank products package

Business bank products package Business bank products package The bank of your homeland Apply for one of bank product packages and win: Discount for ATM withdrawals Discount for withdrawals at the Branch Discount on transfers through

More information

ZENITH INSTITUTE OF BUSINESS MANAGEMENT

ZENITH INSTITUTE OF BUSINESS MANAGEMENT INDEX 1 Diploma in Business Administration 2_Advanced Diploma in Business Administration Account 3_Advanced Diploma in Business Administration HR 4_Advanced Diploma in Business Administration Marketing

More information

Phone and Internet Banking. Keeping you in touch with your money

Phone and Internet Banking. Keeping you in touch with your money Phone and Internet Banking Keeping you in touch with your money Easy access, flexible banking by phone and internet At Suncorp Bank we offer easy to access Phone, Mobile Phone and Internet Banking, 24

More information

The Case for Selective Outsourcing. FIS Consulting Services

The Case for Selective Outsourcing. FIS Consulting Services The Case for Selective Outsourcing FIS Consulting Services 1 800 822 6758 Introduction In current times, speculation and negative criticisms raise national sentiment against outsourcing to offshore destinations.

More information

Enabling Access to Home Loans to Low Income Segment

Enabling Access to Home Loans to Low Income Segment Enabling Access to Home Loans to Low Income Segment About Us Aadhar is supported by DHFL and International Finance Corporation (IFC) DHFL has 27 years of strong expertise in providing housing loans to

More information

DATA MINING STRATEGIES AND TECHNIQUES FOR CRM SYSTEMS

DATA MINING STRATEGIES AND TECHNIQUES FOR CRM SYSTEMS DATA MINING STRATEGIES AND TECHNIQUES FOR CRM SYSTEMS Dr. Abdullah S. Al-Mudimigh, Zahid Ullah, Farrukh Saleem Department of Information System College of Computer and Information Sciences King Saud University,Riyadh

More information

THE DECISION MAKER Data-Driven Decisions in Community Financial Institutions

THE DECISION MAKER Data-Driven Decisions in Community Financial Institutions THE DECISION MAKER Data-Driven Decisions in Community Financial Institutions Measuring Return on Investment Using Data to Track Mobile Banking Initiatives One of the fastest growing advancements in the

More information

CUSTOMER RETENTION STRATEGIES OF TELECOM SERVICE PROVIDERS

CUSTOMER RETENTION STRATEGIES OF TELECOM SERVICE PROVIDERS CUSTOMER RETENTION STRATEGIES OF TELECOM SERVICE PROVIDERS Abstract: In the 21 st century, the new economy is becoming increasingly customer centric. Customer retention is considered one of the main relationship

More information

Insurance Websites. Best Practices Brief NEW YORK TORONTO PHOENIX LOS ANGELES LONDON DUBAI NEW DELHI

Insurance Websites. Best Practices Brief NEW YORK TORONTO PHOENIX LOS ANGELES LONDON DUBAI NEW DELHI Email: contact@edynamic.net North America: 1-877-EDYNAMIC (339-6264) India: +91-11-26384306-07 Best Practices Brief NEW YORK TORONTO PHOENIX LOS ANGELES LONDON DUBAI NEW DELHI Executive Summary As the

More information

BGL Client Centre Set up Instructions

BGL Client Centre Set up Instructions BGL Client Centre Set up Instructions What is the BGL Client Centre? The BGL Client Centre provides you with a direct connection to BGL. At the Client Centre you can: View your client details Log a support

More information

Utkarsh Gupta 1, Dr. Richa Sinha 2

Utkarsh Gupta 1, Dr. Richa Sinha 2 IOSR Journal of Business and Management (IOSR-JBM) e-issn: 2278-487X, p-issn: 2319-7668. Volume 17, Issue 2.Ver. I (Feb. 2015), PP 13-17 www.iosrjournals.org A Comparative Study on Factors Affecting Consumer

More information

Increased MSME and Global Entrepreneurship Due to Cloud Computing

Increased MSME and Global Entrepreneurship Due to Cloud Computing Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 6 (2013), pp. 659-666 Research India Publications http://www.ripublication.com/gjmbs.htm Increased MSME and Global Entrepreneurship

More information

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception , pp.113-118 http://dx.doi.org/10.14257/ijunesst.2014.7.1.11 Identifying Requirements of Agricultural Mobile Marketing from Experts Perception Maryam Omidi Najafabadi, Mahmood Ahmadi and Farhad Lashgarara

More information

see how Easy Coming July 14 th Here s What You Need to Be in the Know See How Easy

see how Easy Coming July 14 th Here s What You Need to Be in the Know See How Easy see how Easy Coming July 14 th Here s What You Need to Be in the Know Dear Valued Ion Bank Customers, At Ion Bank, we strive to make banking easier for you and better meet your evolving financial needs.

More information

The Effectiveness Analysis of the Online Tools for Engineering Faculty Needs

The Effectiveness Analysis of the Online Tools for Engineering Faculty Needs The Effectiveness Analysis of the Online Tools for Engineering Faculty Needs Ismail Fidan 1, Jianbiao Pan 2, Leijun Li 3 1 Tennessee Tech University, Cookeville, TN 38505/ 2 California Polytechnic State

More information

Small Business Lending At Tenth District Banks

Small Business Lending At Tenth District Banks Small Business Lending At Tenth District Banks By William R. Keeton One of the most important roles commercial banks perform is to lend to small businesses. Such lending is vital to the regional economy

More information

Internet Banking: Developments and Prospects

Internet Banking: Developments and Prospects Internet Banking: Developments and Prospects Karen Furst, William W. Lang, and Daniel E. Nolle Economic and Policy Analysis Working Paper 2000-9 September 2000 Internet Banking: Developments and Prospects

More information

Long Island Rail Road

Long Island Rail Road Case Study The beginning Started in 1834 as a convenient method of transportation, the (LIRR) has always provided high levels of service for its customers throughout the years. The LIRR has since grown

More information

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips.

Online Banking & Bill Pay. Quick Start Guide. Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Online Banking & Bill Pay Quick Start Guide Step-by-step instructions PLUS easy-to-read screen shots and helpful tips. Welcome -- Online System Security Welcome to Online Banking and Bill Pay! Whether

More information

Nomination for NASCIO 2012 Recognition Awards State of Hawaii Office of Information Management and Technology

Nomination for NASCIO 2012 Recognition Awards State of Hawaii Office of Information Management and Technology Nomination for NASCIO 2012 Recognition Awards State of Hawaii Office of Information Management and Technology 1. COVER TITLE: Business Registration Mobile Web App Department of Commerce and Consumer Affairs

More information

E-SERVICES. Chicago Municipal Employees Credit Union

E-SERVICES. Chicago Municipal Employees Credit Union E-SERVICES Chicago Municipal Employees Credit Union CME@Home Chicago Municipal Employees Credit Union offers 24/7/365 access to your account information from your personal computer. Our online banking

More information

Effective User Navigation in Dynamic Website

Effective User Navigation in Dynamic Website Effective User Navigation in Dynamic Website Ms.S.Nithya Assistant Professor, Department of Information Technology Christ College of Engineering and Technology Puducherry, India Ms.K.Durga,Ms.A.Preeti,Ms.V.Saranya

More information

E-CRM Practices and Customer Satisfaction in Insurance Sector

E-CRM Practices and Customer Satisfaction in Insurance Sector Abstract Research Journal of Management Sciences Res. J. Management Sci. E-CRM Practices and Customer Satisfaction in Insurance Sector Dash Biswamohan 1 and Mishra Bidhubhusan 2 Utkal University, Bhubaneswar,

More information

Understand the implications of a mindshift from branch centric to customer centric.

Understand the implications of a mindshift from branch centric to customer centric. Discuss the dramatic changes that are occurring in financial services and identify the key drivers of that change. Understand the implications of a mindshift from branch centric to customer centric. Understand

More information

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE Business Solutions through Software ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE 1 Executive Summary: Today, mobility is considered to be one of the most disruptive technology innovation faced

More information

Uneasy about getting started? Not to worry. SageLink Credit Union has trained employees to help you every step of the way.

Uneasy about getting started? Not to worry. SageLink Credit Union has trained employees to help you every step of the way. Checking If you re like most young adults, you spend a lot of time thinking about money. How to get money? What to spend your money on? Where to keep your money in between? A MoneyLink Checking account

More information

Data Mining Techniques for Banking Applications

Data Mining Techniques for Banking Applications International Journal of Research Studies in Computer Science and Engineering (IJRSCSE) Volume 2, Issue 4, April 2015, PP 15-20 ISSN 2349-4840 (Print) & ISSN 2349-4859 (Online) www.arcjournals.org Data

More information

API JOURNAL OF APPLIED RESEARCH

API JOURNAL OF APPLIED RESEARCH Volume: Volume: 01 01 Issue: Issue: 01 01 ISSN ISSN 2394-5419 2394-5419 November, November, 2014 2014 style.css Online International & Refereed API JOURNAL OF APPLIED RESEARCH 7 CRM IN BANKING SERVICES

More information

INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW

INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW ISSN-2249-7196 INTERNATIONAL JOURNAL OF MANAGEMENT RESEARCH AND REVIEW ABSTRACT Oct-2011/ Volume-1/Issue-3/Article No-14/121-128 CUSTOMER RELATIONSHIP MANAGEMENT Suresh Reddy Jakka* 1 1 Department of Business

More information