Terms and Conditions for Mobile Banking Services

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1 Terms and Conditions for Mobile Banking Services 1. These terms and conditions along with the application made by the customer for Mobile Banking Service (MBS) as accepted by the Bank shall form the contract between the customer and the Bank. These terms and conditions shall be in addition to and not in derogation of the terms and conditions governing the Bank s Internet Banking and relating to any account of the customers and/or any other product/services offered by the Bank and its affiliates. 2. Customer shall apply to the Bank for MBS (and/or for any changes to the options available under the facility) by application through forms as prescribed by the Bank from time to time for the use of the facility by visiting his branch. Customer may also apply for MBS through Internet Banking or such other medium(s) as the Bank may from time to time specify. Customer shall inter-alia provide a Mobile Number which is not already used for MBS provided by the Bank. 3. MBS is available for overseas/nri customer as well. Customers, both domestic and overseas, have an option to provide either Indian or International Mobile Number for availing MBS. 4. Customer s application for MBS shall be accepted only after authentication of the customer through any mode of verification as may be stipulated by the Bank from time to time as may be decided at the discretion of the Bank. 5. Once a customer s application is accepted by the Bank, he/she shall receive an SMS containing a 4-digit mpin. Customer shall require to activate his MBS by sending an SMS (from same mobile number which is provided by the customer while applying for MBS) in the format as prescribed in the SMS to or or to such number as the Bank may from time to time provide for this purpose. 6. If the customer sends the SMS in proper format with correct information, MBS shall be activated instantly and he/she shall receive a confirmation SMS in this regard. 7. MBS shall be available on one and only one mobile number at any point of time for all accounts under same Party Code of a branch which shall be provided by the customer while applying for the facility.

2 8. Customer shall need to apply separately for MBS for accounts pertaining to other Party Code in the same branch by providing a Mobile Number which is not already used by any customer for MBS provided by the Bank. 9. Customer shall however not require separate Mobile Number if he/she has account(s) in other branch(es). Customer shall apply for linking of his account at the other branch by visiting that branch in the form as prescribed by the Bank from time to time. Customer shall inter-alia provide the same Mobile Number which he/she is using for his existing MBS and at which Mobile Number he/she wants MBS for other branch account(s). 10. There is no limitation on number of accounts of a branch (and/or other branch), MBS shall be available for as long as the accounts pertain to same Party Code in a branch. The Bank however on its discretion may put any restriction as may be decided from time to time. 11. Once a customer successfully activates for MBS, he/she shall receive such alerts by SMS pertaining to transactions in his account(s) as decided by the Bank from time to time. Alerts for credit/debit in the account shall be provided only when the transaction amount is Rs.5,000/- or above. The details of alerts to be provided is mentioned on our website The Bank however on its discretion may add/remove the alerts and change the limit thereof from time to time. Alerts shall be sent to the same mobile number which he/she has provided while applying for MBS provided by the Bank. 12. A customer who has successfully activated himself/herself for MBS shall also be able to request for various information or transactions by sending an SMS (from the same mobile which he has provided while applying for MBS provided by the Bank) in the format prescribed by the Bank from time to time. Details of such services which may be requested by the customer and format required for requesting for such services are available on our website Request of the customer for information/transaction sent by SMS shall be effected by the Bank only after authentication of the customer and request by way of Mobile Number and/or mpin and/or any other details provided by the customer in his request.

3 14. Customer, by making a request for transaction from his mobile phone in the format prescribed by the Bank, irrevocably and unconditionally authorises the Bank to access all its accounts linked to MBS for effecting the transaction and also share the information regarding his accounts with the services provider or any third party as may be required for effecting the transaction. 15. The Bank shall endeavor to carry out the instructions promptly, however it shall not be responsible for the delay in carrying out the instructions due to any reason whatsoever including but not limited to failure of operational system, failure at mobile operator end or due to any requirement of law. 16. Customer should know that request for transactions, once made through his mobile are non retractable as these are processed instantaneously and on a real time basis. Therefore customer should take sufficient care while making a request for the transaction from his mobile. 17. Customer shall be solely responsible for accuracy and authenticity of the request made by him/her for information/transaction. The Bank shall not be liable for consequences arising out of erroneous information provided by the customer. 18. If the customer suspects that there is an error in the information provided to him/her by the Bank, he/she shall advise the Bank as soon as possible. The Bank shall endeavor to correct the error wherever possible on a best effort basis. The bank shall however not be liable for any inadvertent error which results in providing incorrect information to him. 19. The customer is solely responsible for protecting his mpin and mobile phone. The Bank shall not be liable for unauthorized use of mpin or mobile phone of the customer. All requests emanating out of customer s mobile with correct mpin shall be treated as genuine request and shall be acted upon by the Bank as such whether or not actually initiated by the customer. 20. Customer can transfer a maximum of Rs.5,000/- per day from his account using MBS. Customer can also make payments for goods and/or services through his mobile phone up to a maximum of Rs.10,000/- per day. The limit prescribed here may at any time be changed by the Bank at its discretion.

4 21. It shall be the Bank s endeavor to maintain the secrecy and confidentiality of customer s accounts to the best of its abilities. The Bank, however shall not be liable if the customer s accounts are compromised on account of breach of secrecy, denial of service or on account of hacking/other technological failures. 22. The Bank doesn t warrant the confidentiality or security of the SMS sent by him to the Bank or sent by the Bank to him. The customer should know that as the SMS communicate in open text, it is not a legally valid mode of authenticating a transaction as per IT act 2000, as amended from time to time, which envisages the use of digital signature as the only legally valid mode of authenticating an electronic request including that made by a mobile phone. The Bank shall therefore not be liable for any damage caused on account of any interference made while the SMS flows in the network or a transaction is declared legally invalid or on any other account. 23. If a customer changes his mobile number, he should visit his branch and request for updation of such change for MBS in the form prescribed by the Bank for this purpose. Once his request is accepted, his MBS shall be de-activated and an SMS in this regard shall be sent to both his new as well as old mobile number. He shall have to activate his MBS once again using his mpin by sending an SMS from his new mobile phone in the prescribed format. 24. If a customer forgets/loses his mpin, he can visit his branch and request for regeneration of mpin in the form prescribed by the Bank for this purpose. Once his request is accepted, a new mpin shall be sent to him on his mobile by SMS and his MBS shall be de-activated. He shall have to activate his MBS once again using his new mpin by sending an SMS from his mobile phone in the prescribed format. 25. If the customer uses wrong mpin thrice for requesting for a transaction through his mobile under MBS, his mpin shall be locked. He can he can visit his branch and request for unlocking of mpin in the form prescribed by the Bank for this purpose. Once his request is accepted, he shall receive an SMS in this regard through SMS on his mobile phone. 26. If the customer is having any complaints regarding MBS, he should contact his branch. If the complaint is not resolved within a reasonable period of time or the customer is not satisfied with the response provided by the branch, he can approach

5 the Customer Services Department of the concerned Zonal Office. If the customer s complaint is still not resolved or he is not satisfied with the response, he can escalate it to Customer Services Department at Head Office, Mangalore. 27. The Bank shall charge Rs.100/- per annum to customers providing Indian Mobile Number and Rs.500/- to customers providing International Mobile Number in advance for MBS provided to a customer on one mobile phone except the customers having Corp Classic account as one of the linked account. The above fee for MBS shall be debited to his primary or any other linked account after the customer successfully activates his MBS. The Bank may at any time on its discretion increase/reduce/waive the charges for all customers or a set of customers. 28. The Bank may send messages to the customers regarding products/services of the Bank, greetings message or any other promotional message that the Bank may consider from time to time. 29. Customer can request for termination of his MBS by visiting his branch and submit his request in the form prescribed the Bank for this purpose. Customer can also send an SMS in the format prescribed for this purpose. 30. It shall be the Bank s endeavor to give a reasonable notice for withdrawal or termination of MBS, but the Bank may at its discretion withdraw temporarily or terminate the MBS either wholly or partially anytime without giving prior notice to the customer. MBS may be suspended for any maintenance or repair work, any emergency or security reasons without proper notice and the Bank shall not be liable for denial of MBS. 31. The Bank may at its discretion change terms and conditions as mentioned here as well as on our website any time as it deems fit and putting the modified terms and conditions on our website shall be deemed as to have given notice to the Mobile Banking customer of such change. 32. Any dispute or difference arising out of or in connection with MBS shall be subject to exclusive jurisdiction of the courts of Mangalore.