Your Online Utility Dashboard

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1 Your Online Utility Dashboard All your utilities at Hampshire Lakes are provided by Anchor. Anchor provide for all residents an Online Utility Dashboard that lets you take control of your utility costs and consumption. Contact us on: Mon-Fri 8:30am-4:30pm

2 How to Register In order to register for your online utility dashboard you must first tell us you want to access your online utility dashboard and, if you haven t already, let us know your address. You can visit us at reception, or dial 100 from your internal phone or from an external phone to register your address. Why do I need to register my address? It is important that only you are able to access your online utility dashboard so all addresses must be registered with the reception team. Do I need to register for the online utility dashboard? No, you will not need to register for the online utility dashboard unless you would like to view your Anchor utility account online. If you do not register you will continue to receive your statements by post. There are a number of benefits of the online utility dashboard including: View and compare all your utility consumption to identify where energy savings could be made Access your meter readings on a daily basis View all your account information in one place Check your latest and all previous utility statements What happens once I ve registered my address? Once your online access has been registered by the Hampshire Lakes reception team you will receive an automated from notify@mysycous.com with a link to the mysycous portal and your initial password.

3 How to Sign In Signing in for the first time You can connect to the portal via Hampshire Lakes customer web site or by visiting com. When you first sign in you will be prompted to set a security question and change your password. You will then be taken to your online utility dashboard that allows you to navigate and manage all your utility supplies, including your statements and consumption. How to sign in You can connect to the portal via Hampshire Lakes customer web site or by visiting com You will be presented with the log-on screen below where you will need to enter your address and password. What if you have forgotten your password? Please click the Forgotten your password and you will be prompted to enter your password and confirm the answer to your security question.

4 Overview of Your Utility Account The Main Details page is the first page you are presented with when you have successfully signed in. This provides you with an overview of your account and contact details as well as providing an overview of your account. At a glance you can check your current outstanding balance, when your last statement was issued and information on your utility supplies and tariff changes. In order to access more information the top menu bar has the following options: Meters - all information on all your meters for all your utility supplies, including serial numbers and meter readings.. Consumption - your consumption information provides comparison data on how much you are using for your your utility supplies - very useful when looking to save energy! Statements - enables you to view and download your latest and all previous statements. Accounts - your account page provides information on all your statements and any payments, showing how your current balance has been calculated

5 Your Meters Page It is important that you are able to see your meter reads as this allows you to validate your statements and check your meter reads against the meter within your home. If you would like to switch between different supplies, please click the Change Supply button on the right-hand side. What if my meter readings or serial number do not match the meter in my home? If you are concerned, please contact the Hampshire Lakes reception team at reception, or dial 100 from your internal phone or from an external phone. What if my meter readings are not appearing? All meter readings are collected through an automated meter reading system on a daily basis. If you find that you have a number of missing readings you can contact the Hampshire Lakes reception team who will be able to help further.

6 Your Consumption Page The consumption page is one of the most important pages to help you understand how much of each of your utility supplies you are using. If you would like to switch between different supplies, please click the Change Supply button on the right-hand side. How does the consumption comparison work? Your consumption is compared against other similar properties across Hampshire Lakes. If you feel your consumption is significantly higher than other properties, it may be worth looking at your own utility consumption and energy habits to identify ways to save. What if my consumption is above the average consumption? Please remember that utility consumption varies between different people who live different lifestyles and any consumption comparison is meant to only provide a guide. If you would like additional help on reducing your utility consumption, or would like some energy saving advice, please contact the Hampshire Lakes reception team.

7 Your Statements Page The statements page allows you to view and download your current and all previous statements. How do I download my statements? Downloading your statements could not be easier, just click the red pdf logo under the download column. Please note you must have a suitable pdf reader installed on your computer or mobile device. Can I view my statements if I do not have a pdf reader installed? Yes, just click on your statement number in the first column. What do I do if I have a query on my statement or want to change my Direct Debit? You can visit the Hampshire Lakes team at reception, or dial 100 from your internal phone or from an external phone.

8 Your Accounts Page The Accounts page has all the information on your charges and payments, including your outstanding balance. My account is in debt, what should I do? If you are paying by a budget or fixed Direct Debit where you pay the same every month, it can be that you build up a small debt in the cooler months which is repaid over the warmer months, very similar to how other utility companies work. If you are concerned about your level of debt, please contact the Hampshire Lakes reception team to change your payment amount or switch to a variable Direct Debit. My account is in credit, what should I do? If you are on a budget or fixed Direct Debit, please see the answer above. What do I do if I have a query on my statement or want to change my Direct Debit? You can visit the Hampshire Lakes team at reception, or dial 100 from your internal phone or from an external phone.