A Simple Approach to Achieving CMM Level 2

Transcription

1 A Simple Approach to Achieving CMM Level 2 Jim Driscoll Unmesh Gundewar ugundew@pcs pcs.eds.com (781) FAX: (781) September 16, 1997

2 Agenda EDS, CIG and the Wireless Division Business Forces Process Improvement Efforts The Project Model What is it? Features of the Model High-level Walkthrough of the Model Results & Benefits of Using the Model Q&A 2

3 The Communications Industry Group Entertainment Publishing Broadcasting Interactive Multimedia 3 Long Distance Local Exchange Wireless Telecommunications Operators

4 The Wireless Division Billing Services Clearinghouse Validation Outsourcing Systems Integration 4

5 Dynamic Growth Revenue Growth Employee Growth Customer Growth 5

6 Changing Development Methodologies SPWB Life Cycle JDI Life Cycle 6 Chaos

7 Results of the Chaos Key Metrics in Decline Customer Satisfaction Indices Dropping Employee Satisfaction Indices Dropping Employee Attrition Rising Revenue Growth Slowing 7

8 Action Plan Conducted Project Management Assessment Leveraged Corporate Resources Made Changes in the Organizations Established Sponsorship Brought in Program Manager to Facilitate the Change 8

9 Process Improvement Efforts Best Practices Initiative Adopting Project Management & Systems Life Cycle Methodology Implementing Change Methodology Development of Project Management Guide and Project Management Workbook CMM Initiative 9

10 A Good Start, But Not Enough Progress Too Slow Improvements are Small and Scattered Duplication of Effort Making Progress, but No Synergy Project Managers Spending Time Worrying About CMM 10

11 The Project Model A Strategic Approach for Implementing : Process Improvement Project Management Methodology Systems Development Life Cycle Methodology Software Engineering Processes Organizational Processes Policies, Standards & Procedures A Sophisticated Project Management Template Project Managers Use to Create Project Plans 11

12 Identifying the Pieces SEI CMM L2 & L3 Guidelines EDS SLC3 Software Life Cycle Methodology Organizational Policies? Software Engineering Process Guide Project Management Guide & Workbook Organizational Processes Organizational Standards 12

13 Completing the Puzzle - The Project Model SEI CMM L2 & L3 Guidelines EDS SLC3 Software Life Cycle Methodology Organizational Policies The Project Model Template Software Eng. Process Guide Project Management Guide & Workbook Organizational Processes Organizational Standards 13

14 Merging Methodologies, Processes & CMM Guidelines Project Model Template SEI CMM L2 & L3 Guidelines Organizational Policies Project Management Guide & Workbook 14 EDS SLC3 Software Life Cycle Methodology The Project Model Template Organizational Processes Software Eng. Process Guide Organizational Standards Define Define Perform Perform Project Project Start-Up Start-Up : : Establish Establish Initial Initial Project Project Environment Environment : : Create Create Initial Initial Project Project Plan Plan Define Define Business Business Need Need : : Perform Perform Project Project Planning Planning : : Conduct Conduct Project Project Plan Plan Walkthrough Walkthrough Perform Perform Checkpoint Checkpoint Review Review Analyze Analyze Design Design Produce Produce Optimize Optimize Manage Manage

15 Sample Project Model Template 15

16 Example: The Define Phase - Links to Standards Guidelines: 1. Start-Up and Planning stages are completed 2. Initial Project Plan is established Description: The work is planned, estimated, budgeted, and scheduled Organizational Policy e.g. Project Planning Policy - projpoly.doc Project management Guide e.g. Start-Up 3, 1-30 Organization Process e.g. Project Planning Process - p_prpln.doc 16 Project Management Workbook e.g. Template - t_proj.mpp

17 Example: The Define Phase - Links to CMM SEI/CMM Guidelines SQA Review of Software Development Plan - SPP Verification 3 SQA Group Participates in the Review of SDP - SQA Activity 3 Requirements Management Policy - RM Commitment 1 Allocated Requirements are Documented - RM Ability 2 17 SW Engineering Group Reviews Allocated Requirements - RM Activity 1

18 Results & Benefits New Trends and Results Customer Satisfaction Index Employee Survey Results Software Quality Results CMM Self Assessment Results CMM Becoming Transparent Brought Synergy to Process Improvement Efforts 18 Project Managers Are More Confident & Focused on Project Management

19 Summary The Project Model Is A Strategic Approach For Implementing : Process Improvement Project Management Methodology Systems Development Life Cycle Methodology Software Engineering Processes Organizational Processes Policies, Standards & Procedures 19

20 A Simple Approach To Achieving CMM Level 2 Concerted efforts from your team members, commitments from your organization, and strong sponsorship from your leaders are key to the success of achieving CMM Level 2, without which, the Project Model won t work. Terie Rixman The best way to predict the future is to create it. Peter Drucker 20

21 Questions & Answers 21