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1 1 of 10 2/29/2016 1:51 PM The following survey asks about your satisfaction with various aspects of Brandeis University Campus Operations (see list, below, for specific subject areas). The goal is to gain a general understanding of the community's satisfaction for the purposes of identifying problem areas and to measure improvement over time. While some questions will apply to you and your experiences, others may not. We ask that you answer only those questions for which you feel qualified to provide feedback. The sections of the survey are as follows: 1) Facilities 2) Public Safety 3) Sustainability 4) Auxiliary Services 5) Conference and Events 6) Environmental Health and Safety Your feedback is greatly appreciated. If you have any questions, please don't hesitate to contact the Office of Planning and Institutional Research at opir@brandeis.edu. Demographic Questions Which of the following best represents your affiliation with Brandeis? Student Faculty Staff Are you an undergraduate or graduate student? Undergraduate Graduate Do you live on campus? Yes No Which graduate school(s) are you enrolled in? GSAS IBS Heller Jointly enrolled in GSAS and Heller What is your gender? Male Female I choose not to identify or I choose to identify with a different gender
2 2 of 10 2/29/2016 1:51 PM What is the location of your primary office? In which area do you live? Facilities Facilities Work Orders With regard to Work Orders, how satisfied are you with the following areas? The online work order request system Response time to your work order Communication with Facilities staff Quality of the job done Professionalism of the staff Custodial Services Please indicate your satisfaction with Custodial Services in the following areas: Interior cleaning Trash and recycling removal Custodial support for events Pest Control
3 3 of 10 2/29/2016 1:51 PM How satisfied are you with pest control? N/A Groundskeeping How satisfied are you with the following aspects of Groundskeeping? Landscaping Snow removal Roads Walkways Emptying of exterior trash/recycling Litter removal Building Maintenance How satisfied are you with the service response by Building Maintenance relating to? Heating Air conditioning Plumbing Electrical (includes lighting) Locks Carpentry (e.g. doors, window, ceiling repair) Receiving and Deliveries
4 4 of 10 2/29/2016 1:51 PM With regard to Receiving and Deliveries, please indicate your overall satisfaction. Construction Projects How satisfied are you with the management of Construction Projects at Brandeis? Would you like to clarify any of your answers, or is there anything else regarding Facilities that you would like to share? Public Safety Public Safety Overall, how safe do you feel while on the Brandeis campus? safe Somewhat safe Not at all safe Blue Lights (Emergency Lights)
5 5 of 10 2/29/2016 1:51 PM How satisfied are you with the location of emergency (blue light) telephones located on campus? Interactions With regard to the interactions with the following groups, please indicate your level of satisfaction. Campus Police BEMCO (Brandeis Emergency Medical Corps) Parking, Traffic, and Transportation How satisfied are you with the following? Parking at Brandeis Traffic at Brandeis Campus van (Bran-Van) Shuttle service (Joseph's Transportation) Emergency Communications How satisfied are you with emergency notification system (BENS) at Brandeis? Would you like to clarify any of your answers, or is there anything else regarding Public Safety that you would like to share?
6 6 of 10 2/29/2016 1:51 PM Sustainability Sustainability How satisfied are you with the following areas concerning sustainability? Accessibility of recycling receptacles Recycling education programs Alternative transportation options to and from campus Bike friendliness of campus Pedestrian friendliness of campus The University's efforts to conserve energy Would you like to clarify any of your answers, or is there anything else regarding Sustainability that you would like to share? Auxiliary Services Auxiliary Services Bookstore With regard to the Brandeis Bookstore, and given its limited size, how would you rate your satisfaction with the following? Selection Service Campus Card Office With regard to the Campus Card Office, how would you rate your satisfaction with the following? Interaction with staff Processing speed satisfed
7 7 of 10 2/29/2016 1:51 PM Copy Center With regard to the Copy Center, how would you rate your satisfaction with the following? Interaction with staff Quality of printing Price Amount of time taken Mail Services With regard to the Mailroom, how would you rate your satisfaction with the following? Interaction with staff Quality of service Vending Machines With regard to the Vending Machines, how would you rate your satisfaction with the following? Selection How well they are re-stocked Convenience of locations Would you like to clarify any of your answers, or is there anything else regarding Auxiliary Services that you would like to share? Conference and Events Conference and Events Meeting/Event Spaces
8 8 of 10 2/29/2016 1:51 PM How satisfied are you with the number of spaces available for events and meetings? Given the number of spaces available, how satisfied are you with the ease of booking a space for your meeting(s)/event(s)? Food and Beverages With regard to the Food and Beverages at the event, how would you rate the following? Food was prepared according to specifications Food was served according to specifications Overall quality of the food Other Conference/Event Questions With regard to the events and conferences, how would you rate your satisfaction with the following? Service of the event staff Ambient temperature of the space Audio/visual equipment Signage and parking Set-up of the space according to specifications Condition of the space in which the event was hosted
9 9 of 10 2/29/2016 1:51 PM Would you like to clarify any of your answers, or is there anything else regarding Conference and Events that you would like to share? Environmental Health and Safety Environmental Health and Safety Overall, how aware are you of the Environmental Health and Safety department? aware Somewhat aware Not at all aware Please indicate your level of satisfaction in the following areas concerning Environmental Health and Safety. Response time to requests Professionalism of the staff Environmental health and safety training Fire evacuation procedures Laboratory safety procedures Hazardous waste handling (e.g. batteries and compact fluorescents) Office ergonomics Safety of working conditions Would you like to clarify any of your answers, or is there anything else regarding Environmental Health and Safety that you would like to share? Overall Comments Overall Comments Do you have any comments on Brandeis Campus Operations as a whole or comments on anything else not covered in this survey?
10 10 of 10 2/29/2016 1:51 PM After hitting SUBMIT you will not be able to return to previous questions. If you have reviewed your answers and are finished with the survey, please hit the SUBMIT button.
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PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15
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