A Study of HR Practices on Aviation Software Project Outcomes

Size: px
Start display at page:

Download "A Study of HR Practices on Aviation Software Project Outcomes"

Transcription

1 International Academic Research Journal of Economics and Finance Vol. no.4 issue no 1, March 2016, Page No ISSN No: (Print) A Study of HR Practices on Aviation Software Project Outcomes JoJo Williams Research Scholar Research and Development Centre Bharathiar University, Coimbatore Tamil Nadu, India. Id: jojowilliams@outlook.com Dr. C. Sengottuvelu, CPM(ISM-USA) Professor & Doctoral Research Supervisor SCMS Cochin School of Business Prathap Nagar, Muttom, Cochin Kerala, India. Abstract This research studies the impact of human resources practices on aviation software project outcomes. Aviation software projects are some of the most complex projects undertaken in the software industry and critical in terms of requirement of specifications, functionality and safety. In aviation software projects that have many unique and complex characteristics, human resource management play a unique role in promoting the efficient use of complex human resources practices. Human resources still account for the majority of costs in many aviation software projects owing to the high cost of retaining skilled staff in this field. This research paper examines human resource and project management literature and identifies the application of the related project managerial techniques and human resources practices with a focus on aviation software systems projects. This study examines 12 aviation software projects analyzed included Maintenance Repair Overhaul System, Airline Reservation System, Cargo Operations System, Internet Booking Engine (IBE), Airport Control Solution, Airline Revenue Accounting Solution, Airline Loyalty Program Management (Frequent Flier program), Airline Holidays management system Flight Planning System, Fleet watch systems, Flight Data Management System, Fuel Emission Management Information System. About 100 sample questionnaires were administered based on analytical study of staff involvement in projects, and based on various feedback, data collected and analyzed for the study area related to this research. Each questionnaire was personally administered to respondents and data verified for accuracy and consistency based on feedback on the questionnaire. Due to time constraints of various respondents, verbal replies were administered to the questionnaire based on knowledge feedback provided by the respondents over a course of time. In order to ascertain the sampling instrument is consistent, it was given to key management personnel and project executives for scrutiny and approval. Instrument for data collection will be structured questionnaire, which will consist of data from the respondent related to project title, status etc. and the effect of Human Resource management and project outcome. A Likert scale measures the extent to which a person agrees or disagrees with the question. The Chi-square statistical analysis was conducted for data analysis and the key findings and conclusions were made for implementation. Keywords: Aviation industry, HRM, software development cycle, overruns aviation projects, aviation software project management. INTRODUCTION This research studies the impact of human resources practices on aviation software project outcomes. Anecdotal evidence indicates that human resources related factors impact software project outcomes, while extant research literature on measuring human resource factors and their impact on aviation software project outcomes is limited. Aviation software projects are some of the most complex projects undertaken in the software industry and critical in terms of requirement of specifications, functionality and safety. As aviation companies continue to expand rapidly into global markets, various ambitious aviation technology projects are being undertaken in various airlines and software companies around the world. In aviation software projects that have many unique and

2 11 Jojo Williams and Dr.C.Sengottuvelu March complex characteristics, human resource management play a unique role in promoting the efficient use of complex human resources practices. Heinz, Mark & Harold (2008) states that planning involves selecting key objectives and deciding on the various functions, both human resources and other project functions, to achieving them and should be studied and researched into to reduce as much pressure as possible during project execution. Although aviation technologies and aviation management techniques have advanced rapidly, project managers still need to pay more attention to staff or people management. Human resources still account for the majority of costs in many aviation software projects owing to the high cost of retaining skilled staff in this field. Aviation software projects normally require a longer time span with multiple entities involved in its successful outcome. HR issues have positive and adverse implications for aviation industries in most airlines. Due to the complex characteristics of international airline projects, there is an increasing need to understand the relationships between various project participants and the strategies of HRM, and to develop an efficient HRM approach for an international airline projects. This research paper examines human resource and project management literature and identifies the application of the related project managerial techniques and human resources practices with a focus of aviation related projects, with focus on aviation software systems projects. In addition, the paper uses literature review analysis to describe the nature of human resource management with particular reference to aviation related projects. In this paper, data from a sample of 12 large scale aviation software related projects will be analyzed, from aircraft maintenance, flight operations to reservation system, of an international airline, and its foreign software development vendors, to study the impacts of human resources related practices on these complex systems software project outcomes. The collected data are subject to statistical treatments using chi square test. AIRLINE INDUSTRY PROFILE The aviation software project outcomes were studies at an international airline who s main line of business is scheduled air passenger carriage. The airline has been in operation over 50 years, making it one oldest airlines in the world and is a member of the International Air Transport Association (IATA). In addition to scheduled passenger carriage, the airline also provides the carriage of air cargo through its Cargo unit. It also pays extraordinary attention to technical aircraft maintenance and has a dedicated engineering services unit to conduct regular aircraft maintenance checks. Their greatest strength is highly skilled and committed workforce of over 5000 employees. Every employee is given an equal opportunity to develop themselves and grow in their career. Continuous training, positive work environment, participate style of management have all ensured development of a committed and motivated workforce setting higher limits in terms of productivity and quality of project execution. REVIEW OF LITERATURE Human Resources is a critical factor in aviation software projects. Airline corporate executives have come to realize that human resources are very necessary and an essential component to ensure satisfactory project outcomes. The successful implementation of HRM functions are elements for improving personal, team and organization

3 2016 International Academic Research Journal of Economics and Finance 12 performance (Belout & Gauvreau, 2004). Human resource management has a significant influence in the aviation industry. Although aviation technologies and management techniques have advanced rapidly, project managers still need to pay more attention to people management. The complex international aviation industry climate, caused by increased global price fluctuations and competition, development of technologies, changing of airline industry, incoming low cost carriers have prompted project managers to utilize their employees more effectively to gain competitive advantage and project success. In recent years there have been a widespread realization that improvement of HR performance is a critical element to achieving improvement in efficiency, productivity and cost effectiveness in the aviation industry. Various HR Factors can be considered that bring about a favorable project outcome, such as Human Resource Planning, Recruiting and Selecting right person for the job, Managing Diversity in team, Planning and implementing Compensation Management, Planning and implementing Reward Structures, Time Management for HR, Work Load Management, Stress Management, Utilizing Project Management related Software, Communication Management, Conflict Resolution and Mediation, Performance Monitoring/Management, Managing Motivation, Training & Development, Health, Safety and Security Care. A number of authors state that the basic functions of HRM include planning, job design devising position descriptions, employee selection/recruitment, employee training, performance appraisal systems, reward systems, employee relationships and employee s health and safety (Bratton & Gold, 1999; Ramlall, 2003). Again, on the importance of another key HR factor, the cultural one, Kim (1999) & Milliman et al. (2002) state that the implementation of successful global strategies needs to pay more attention to the cultural differences in HRM. However, for the purpose of this study 3 of the key HR factors, viz., allocating tasks for the project, time scheduling for various tasks allocated and adequate training for project undertaken by staff were analyzed for 12 aviation related software projects in an international airline over a 1 year period, and the project outcomes based on the 3 HR factors analyzed. With reference to training and its importance, Maroudas, Leonidas, Kyriakidou, Olivia Vacharis, & Artemis (2008) reveal that the quality training and development programmes consider the provision of financial benefits that make sense to the employees. Again, Mullins (1999) notes that HRM should include practices, which provide training and development opportunities for all employees to improve individual skills and flexibility of roles. The 12 aviation software projects analyzed included Maintenance Repair Overhaul System, Airline Reservation System, Cargo Operations System, Internet Booking Engine (IBE), Airport Control Solution, Airline Revenue Accounting Solution, Airline Loyalty Program Management (Frequent Flier program), Airline Holidays management system Flight Planning System, Fleet watch systems, Flight Data Management System, Fuel Emission Management Information System. Monica Ordiz & Esteban Fernandez (August 2005), finds how that the adoption of practices that affect workers motivation and involvement that necessarily produce an improvement of results. Frequent project delays, failures in airline software projects globally are a

4 13 Jojo Williams and Dr.C.Sengottuvelu March concern, with project delays costing corporate millions and sometimes over a billion dollars. Of particular concern are aviation related mission critical software projects, which not only affect the bottom line of the airline, but also involve the safety and security of the airline services to the customer. In view of the above, the study is set out to determine and to investigate selected HR factors that are of primary concern to aviation software projects, and how they affect project outcomes. OBJECTIVES The main objectives of this research are to identify predominant HR practices and employees perception over the effectiveness HR practices in the selected airline and to establish a valid foundation for further research on measuring the impact of human resource management economically for international aviation projects. International aviation projects are one of the activities of the industry, which involve multinational participants from different political, legal, economic and cultural backgrounds. HRM can contribute to success in achieving the main objectives of attaining target dates, meeting financial plans and controlling the quality of the final project. Purpose of the study is to find out how HR management and project outcomes are related with particular reference to aviation software projects. The study will attempt to provide answers to the following research questions: Is there a significant relationship between task allocation and project outcome? Is there a significant relationship between task scheduling and project outcome? Is there a significant relationship between adequate training and project outcome? The following three hypothesis have been set for the research questions: There is no significant relationship between task allocation and project outcome. There is no significant relationship between task scheduling and project outcome. There is no significant relationship between adequate training and project outcome. RESEARCH METHODOLOGY The study is based on both primary and secondary data. The primary data is obtained through a structured questionnaire which consists of various human resource practices pertaining to top level executives, middle and operational level employees in the airline. The research methodology will involve the use of a descriptive research design and will attempt to analyze the relationship between the independent variables related to HR management and the dependent variable project outcome. About 100 sample questionnaires were administered based on analytical study of staff involvement in projects, and based on various feedback, data collected and analyzed for the study area related to this research. Each questionnaire was personally administered to respondents and data verified for accuracy and consistency based on feedback on the questionnaire. Due to time constraints of various respondents, verbal replies were administered to the questionnaire based on knowledge feedback provided by the respondents over a course of time. In order to ascertain the sampling instrument

5 2016 International Academic Research Journal of Economics and Finance 14 is consistent, it was given to key management personnel and project executives for scrutiny and approval. Instrument for data collection will be structured questionnaire, which will consist of data from the respondent related to project title, status etc. and the effect of Human Resource management and project outcome. A Likert scale measures the extent to which a person agrees or disagrees with the question. The most common scale is 1 to 5. Often the scale will be 1=strongly disagree, 2=disagree, 3=neutral, 4=agree, and 5=strongly agree. The Chi-square statistical analysis was conducted for data analysis. Formula for Chi-square statistical analysis is X2 = (O-E) 2 / E, where O= observed, and E = Expected. Chi-squared statistical analysis was used to determine the relationship between the dependent variable and the independent variable, and, simple percentage was used where applicable. ANALYSIS AND DISCUSSION In this section the researcher decided to analyze 100 respondents from 12 aviation software projects, with the breakdown being 12 project managers, 88 team members with an avg. 7-8 team members per project being considered for the survey as seen in table 1 below. Further, as seen in Fig.1 chart below, it was found that 75% of projects, or 9 projects, were successfully completed, and the hypothesis was formulated around the three HR factors on task allocation, task scheduling and adequate training and how it had contributed to the success of the various completed aviation related software projects. The following charts illustrate the results of the data collection and responses received: From the above chart it is clearly seen that on tasks allocation there was strong agreement of 94% that tasks were allocated efficiently leading to a better project outcome, and the same was noticed on tasks scheduling where 90% agreed, and on adequate training 96% were in agreement on the importance of adequate training for successful project outcome. The results of the hypothesis and findings on the above collected data are as follows based on Hypothesis that were formulated and put to the test to know if there is any bearing to knowledge gained, on key HR factors and their impact on project outcomes based on data collected. Hypothesis: One H 0: No significant relationship between task allocation and project outcome. H 1: Significant relationship is existing between task allocation and project outcome. Using Chi-Square (x 2 test), and at 0/05 level of significance, the critical hypothesis will be rejected if X 2 calculated value is greater than X 2 table value and the alternative hypothesis will be rejected otherwise decision is reversed. For task allocation it was noticed that most respondents agreed that tasks were better allocated for better project outcome and thereby the chi square test was calculated as follows. Expected Frequency: n/df = 100/3 = 33.3, and therefore, X 2 = (O-E) 2 / E = Level of Significance = 0.05, and Degree of freedom = 2 (as only 3 variables were

6 15 Jojo Williams and Dr.C.Sengottuvelu March considered as shown in Table 2), and subsequently, X 2 calculated (2, 0.05) = (from chi-squared table). The result above shows that value is greater than value. Hence H 0 is rejected while H 1 is accepted. Hence there is a significant relationship between task allocation and project outcome. Hypothesis: Two H 0: No significant relationship between task scheduling and project outcome. H 1: Significant relationship is existing between task scheduling and project outcome. Again, it was agreed by most respondents that tasks scheduling resulted in a positive project outcome, and using the results further analysis was done as follows. Expected Frequency: n/df = 100/3 = 33.3, and X 2 = (O-E) 2 / E = 146.1, with Level of Significance = 0.05, Degree of freedom = 2, giving an X 2 calculated (2, 0.05) = (from chi-squared table). The result above shows that value is greater than value. Hence H 0, the null hypothesis, is rejected while H 1, alternative hypothesis, is accepted. Hence there is a significant relationship between task scheduling and project outcome. Hypothesis: Three H 0: There is no significant relationship between adequate training and project outcome. H 1: There is significant relationship between adequate training and project outcome. On adequate training there was strong agreement, that training was adequately provided which helped team members execute tasks successfully, and this data was used to calculate the hypothesis as follows. Expected Frequency: n/df = 100/3 = 33.3, X 2 = (O-E) 2 / E = 177.1, Level of Significance = 0.05, Degree of freedom = 2, thereby giving X 2 calculated (2, 0.05) = (from chi-squared table). The result above shows that value is greater than value. Hence H 0 is rejected while H 1 is accepted. Hence there is a significant relationship between adequate training and project outcome. KEY FINDINGS AND CONCLUSION It was found through this research that there is a significant relationship between task allocation and project outcome. It clearly reveals that good correct and well-judged allocation of tasks will definitely have a positive effect on the project outcome. Further, the result in hypothesis two shows there is a strong relationship between task scheduling and project outcome. The alternative hypothesis indicates clearly that proper network scheduling, critical path analysis etc., which are concepts of time scheduling based on available resources, are key factors in ensuring time is correctly allocated to the available human resources for each task, thus providing a positive project outcome. Similarly, hypothesis three confirms that adequate training to carry out project tasks is a key factor in ensuring project success. The complexities and interrelationships in an international aviation project require that its key players possess comprehensive knowledge in implementing HRM. Human resource management is qualitatively different from traditional personnel management. HRM strategies and practices are developed and implemented in the light of business objectives needs. However, a variety of factors influence the

7 2016 International Academic Research Journal of Economics and Finance 16 implementation of HRM in international aviation projects. This paper has reviewed previous research on human resource management in large scale projects and has summarized the key factors of HRM implementation in international aviation projects and the HRM function of each of the project participants over the project period. This paper has also established a valid foundation for further research on measuring the impact of human resource management economically for international aviation software projects. For future extension of this research, numerical analysis based on empirical data will focus on quantitative studies of each HRM component relevant to international aviation software projects. In conclusion, it is seen that human resources is a key factor in project outcome in aviation related software projects, and, a key finding has been that project managers assigned to the project need to have the theoretical, practical and experience under the guidance of senior project managers for a no. of years before undertaking large scale projects, to ensure that tasks are scheduled and allocated correctly to team members, and further adequate and relevant training provided to enhance skills needed for a particular project, thus ensuring a successful project Limitations of the study This study only revolves around some software projects in a corporate airline, and a sample data has been collected from a much wider population of projects and respondents. There is further potential to research incorporating multiple airlines and related projects, even out of the software arena. A survey of one global airline and its software vendors and software technology participants is limited in the types of information that maybe collected. A larger field of study involving multiple airlines and aviation software vendors can explore the topic in more depth and may benefit from access to written records of various project outcomes. REFERENCES Belout, A. & Gauvreau, C. (2004). Factors influence project success: the impact of human resource management. International journal of project management, 22(1), Bratton, J. & Gold, J. (1999). Human Resource Management theory and Practice, Macmillan Press, London. Heinz Weihrich, Mark V, & Harold Koontz (2008) Management A Global and Entrepreneurial perspective: Tata McGraw Hill Publishing Company Ltd., New Delhi. Kim, P. (1999). Globalization of human resource management: a crosscultural perspective for the public sector. Public personnel management, 28(2), Karon Legge (2005) Human Resource Management: Rhetoric and Realities. Palgrave Macmillian, Maroudas, Leonidas, Kyriakidou, Olivia Vacharis,& Artemis, Employees' motivation in the luxury hotel industry: the perceived effectiveness of human resource practices. Managing Leisure. Jul- Oct2008, Vol. 13 Issue 3/4, p p Millman, J., Taylor, S. & Czaplewski, A. (2002). Cross-cultural performance feedback in multinational enterprises: opportunity for

8 17 Jojo Williams and Dr.C.Sengottuvelu March organizational learning, Human Resource planning, 25(3), Monica Ordiz & Esteban Fernandez Influence of the sector and the environment on human resource practices' effectiveness International Journals of Human Resource Management, August Mullins, L. (1999). Management and Organizational Behavior, Pearson Education Limited, Essex. Ramlall, S. J. (2003). Measuring human resource management s effectiveness in improving performance, Human Resource Planning, 26(1),

9 2016 International Academic Research Journal of Economics and Finance 18 S.No Project No. of Percentage Name Respondents (%) 1 Boeing e-enablement Mars Cargo System IBE Macs Rapid CRIS Ocean Lido PDC Amos MRO Femis 5 5 Total Projects: Table 1: Project Type O E Variable O-E (O-E) (observed) (Expected) (O-E) 2 / E Strongly Agree Agree Uncertain Strongly Disagree - - Disagree - - Total Table 2: Chi Square Test using data collected for task allocation Variable O (observed) E (Expected) O-E (O-E) 2 (O-E) 2 / E Strongly Agree - - Agree Uncertain Strongly Disagree - - Disagree Total Table 3: Chi Square Test using data collected for task scheduling O E Variable O-E (O-E) (observed) (Expected) (O-E) 2 / E Strongly Agree Agree Uncertain Strongly Disagree Disagree Total Table 4: Chi Square Test using data collected for adequate training

10 19 Jojo Williams and Dr.C.Sengottuvelu March Fig.1: Project Status Chart Fig 2: Breakdown of feedback from survey

A Preliminary Study on Human Resource Management in International Construction

A Preliminary Study on Human Resource Management in International Construction A Preliminary Study on Human Resource Management in International Construction Jianjian Du, Chunlu Liu and David Picken (School of Architecture and Building, Deakin University, Geelong, Australia) ABSTRACT

More information

A STUDY ON EFFECTIVENESS OF PERFORMANCE APPRAISAL SYSTEM IN MANUFACTURING INDUSTRIES IN INDIA

A STUDY ON EFFECTIVENESS OF PERFORMANCE APPRAISAL SYSTEM IN MANUFACTURING INDUSTRIES IN INDIA International Journal of Advanced Research in Management (IJARM) Volume 7, Issue 1, Jan-April (2016), pp. 44-50, Article ID: 10220160701006 Available online at http://www.iaeme.com/ijarm/issues.asp?jtype=ijarm&vtype=7&itype=1

More information

PERFORMANCE APPRAISAL SYSTEM TO PERFORMANCE MANAGEMENT SYSTEM IN BOKARO STEEL PLANT (SAIL): AN EVALUATION

PERFORMANCE APPRAISAL SYSTEM TO PERFORMANCE MANAGEMENT SYSTEM IN BOKARO STEEL PLANT (SAIL): AN EVALUATION International Journal of Human Resource Management and Research (IJHRMR) ISSN 2249-6874 Vol. 3, Issue 1, Mar 2013, 87-96 TJPRC Pvt. Ltd. PERFORMANCE APPRAISAL SYSTEM TO PERFORMANCE MANAGEMENT SYSTEM IN

More information

Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE. Pakistan. Muzaffar Asad. Syed Hussain Haider. Muhammad Bilal Akhtar

Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE. Pakistan. Muzaffar Asad. Syed Hussain Haider. Muhammad Bilal Akhtar Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE Human Resource Practices and Enterprise Performance in Small and Medium Enterprises of Pakistan Muzaffar Asad Syed Hussain Haider Muhammad

More information

THE LINK BETWEEN ORGANIZATIONAL CULTURE AND PERFORMANCE MANAGEMENT PRACTICES: A CASE OF IT COMPANIES FROM ROMANIA

THE LINK BETWEEN ORGANIZATIONAL CULTURE AND PERFORMANCE MANAGEMENT PRACTICES: A CASE OF IT COMPANIES FROM ROMANIA THE LINK BETWEEN ORGANIZATIONAL CULTURE AND PERFORMANCE MANAGEMENT PRACTICES: A CASE OF IT COMPANIES FROM ROMANIA Dobre Ovidiu-Iliuta The Bucharest University of Economic Studies (Institute of Doctoral

More information

International Journal of Advance Research in Computer Science and Management Studies

International Journal of Advance Research in Computer Science and Management Studies Volume 3, Issue 11, November 2015 ISSN: 2321 7782 (Online) International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online

More information

A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District

A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District A Study on Customer Relationship Management Practices in Selected Private Sector Banks with Reference to Coimbatore District Dr. H. Balakrishnan* & R. Krishnaveni** *Principal & Secretary, S.N.R Sons College,

More information

Effectiveness of Customer Relationship Management Programs

Effectiveness of Customer Relationship Management Programs Evgeni Stanimirov * Summary: Customer relationship management (CRM) has been among the most widely debated topics in the field of marketing during the last decade. Regardless of the significant interest

More information

A Study on Skill Development of Employees by Career Planning in Newspaper Industry

A Study on Skill Development of Employees by Career Planning in Newspaper Industry *K.Nithyavathi **Dr.N.Shani ABSTRACT Newspapers shape the nation and it holds true for India as well. Even before India got independence, newspapers played a major role in spreading the issue of independence.

More information

The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria)

The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria) The Impact of Strategic Human Resource Management on Nigeria Universities (A Study of Government-Owned and Private Universities in South East Nigeria) Uju. S. Muogbo Abstract The study investigated the

More information

IMPACT FACTOR OF HUMAN RESOURCE MANAGEMENT AT PRIVATE SECTOR IN TAMILNADU

IMPACT FACTOR OF HUMAN RESOURCE MANAGEMENT AT PRIVATE SECTOR IN TAMILNADU IMPACT FACTOR OF HUMAN RESOURCE MANAGEMENT AT PRIVATE SECTOR IN TAMILNADU R.Murugesan Assistant Professor, Dept. of Management Studies, P.S.V.College of Eng. &Tech, Krishnagiri, Tamilnadu, India. Abstract

More information

Policyholder s Satisfaction of Private Life Insurance Companies With Reference To Tirupur District, Tamilnadu

Policyholder s Satisfaction of Private Life Insurance Companies With Reference To Tirupur District, Tamilnadu International Journal of Computational Engineering Research Vol, 03 Issue, 9 Policyholder s Satisfaction of Private Life Insurance Companies With Reference To Tirupur District, Tamilnadu Dr.N.Kathirvel*

More information

EFFECTS OF JOB RELATED FACTORS AS MOTIVATORS ON PERFORMANCE AND SATISFACTION OF EMPLOYEES IN INFORMATION TECHNOLOGY FIRMS

EFFECTS OF JOB RELATED FACTORS AS MOTIVATORS ON PERFORMANCE AND SATISFACTION OF EMPLOYEES IN INFORMATION TECHNOLOGY FIRMS International Interdisciplinary Journal of Scientific Research ISSN: 22-9833 www.iijsr.org EFFECTS OF JOB RELATED FACTORS AS MOTIVATORS ON PERFORMANCE AND SATISFACTION OF EMPLOYEES IN INFORMATION TECHNOLOGY

More information

Chapter 6: Conclusion

Chapter 6: Conclusion Chapter 6: Conclusion 6.0 Concluding Remarks The findings in this research have showed that it is essential to have an effective performance appraisal system. The system should be free from bias so that

More information

Consumer Attitude and Perception of Mobile Phone Service Providers in Nagapattinam District

Consumer Attitude and Perception of Mobile Phone Service Providers in Nagapattinam District Volume: 2, Issue: 7, 673-678 Aug 2015 www.allsubjectjournal.com e-issn: 2349-4182 p-issn: 2349-5979 Impact Factor: 3.762 A. Muthukumaran Part-Time Research Scholar, Assistant Professor of Commerce, A.V.C.

More information

JOB SATISFACTION AMONG TEACHERS OF PRIVATE AND GOVERNMENT SCHOOL: A COMPARATIVE ANALYSIS

JOB SATISFACTION AMONG TEACHERS OF PRIVATE AND GOVERNMENT SCHOOL: A COMPARATIVE ANALYSIS JOB SATISFACTION AMONG TEACHERS OF PRIVATE AND GOVERNMENT SCHOOL: A COMPARATIVE ANALYSIS TILAK RAJ*; LALITA** *ASSOCIATE PROFESSOR, DEPARTMANT OF COMMERCE, M.D.U., ROHTAK **RESEARCH SCHOLAR, DEPARTMENT

More information

A STUDY ON IMPACT OF JOB ENRICHMENT PRACTICES TOWARDS EMPLOYEE SATISFACTION AT HDFC STANDARD LIFE INSURANCE

A STUDY ON IMPACT OF JOB ENRICHMENT PRACTICES TOWARDS EMPLOYEE SATISFACTION AT HDFC STANDARD LIFE INSURANCE A STUDY ON IMPACT OF JOB ENRICHMENT PRACTICES TOWARDS EMPLOYEE Shilpa R* A. Asif Ali* N. Sathyanarayana* Roopa Rani * SATISFACTION AT HDFC STANDARD LIFE INSURANCE Abstract: In today s dynamic world organizations

More information

Research Article Performance Appraisal System of Employees of Private Banking Sector in Bangladesh: A Case Study on National Bank Limited

Research Article Performance Appraisal System of Employees of Private Banking Sector in Bangladesh: A Case Study on National Bank Limited International Journal of Advanced Multidisciplinary Research (IJAMR) ISSN: 2393-8870 www.ijarm.com Research Article Performance Appraisal System of Employees of Private Banking Sector in Bangladesh: A

More information

JANUARY 2013 VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES.

JANUARY 2013 VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES. INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES. ABSTRACT Mrs.G.S.Subashini

More information

A STUDY ON CONSUMER BEHAVIOUR TOWARDS ONLINE SHOPPING IN COIMBATORE DISTRICT

A STUDY ON CONSUMER BEHAVIOUR TOWARDS ONLINE SHOPPING IN COIMBATORE DISTRICT IMPACT: International Journal of Research in Business Management (IMPACT: IJRBM) ISSN(E): 2321-886X; ISSN(P): 2347-4572 Vol. 3, Issue 7, Jul 2015, 51-62 Impact Journals A STUDY ON CONSUMER BEHAVIOUR TOWARDS

More information

ANALYZING THE SIGNIFICANCE OF RE-ENGINEERING THE BUSINESS PROCESS IN CORPORATE STRATEGY

ANALYZING THE SIGNIFICANCE OF RE-ENGINEERING THE BUSINESS PROCESS IN CORPORATE STRATEGY International Journal of Economics, Commerce and Management United Kingdom Vol. III, Issue 2, Feb 2015 http://ijecm.co.uk/ ISSN 2348 0386 ANALYZING THE SIGNIFICANCE OF RE-ENGINEERING THE BUSINESS PROCESS

More information

MA Degree Plan in Business Administration (Thesis Track)

MA Degree Plan in Business Administration (Thesis Track) MA Degree Plan in Business Administration (Thesis Track) Plan Number 2012 T I. GENERAL RULES and CONDITIONS: 1. This plan conforms to the valid regulations of the programs of graduate studies. Areas of

More information

A Study on Effectiveness of Training in Indian Banks

A Study on Effectiveness of Training in Indian Banks A Study on Effectiveness of Training in Indian Banks P. Akilandeswari, Research Scholar, Bharathiyar University, Coimbatore, India. Email: akilaprabha1@gmail.com Dr. Jayalakshmi, Professor, Prist University,

More information

April 2014 Vol - 2 Issue- 4

April 2014 Vol - 2 Issue- 4 Online Journal ISSN : 2347-9671 www. epratrust.com April 2014 Vol - 2 Issue- 4 EFFECTIVENESS OF HUMAN RESOURCE MANAGEMENT PRACTICES ON FACULTY RETENTION IN HIGHER EDUCATION: AN EMPIRICAL STUDY IN MYSORE

More information

Dr. J. Vincent Xavier Asst. Professor, School of Management Studies, St. Joseph s College (Autonomous) Tiruchirappalli, Tamil Nadu, India

Dr. J. Vincent Xavier Asst. Professor, School of Management Studies, St. Joseph s College (Autonomous) Tiruchirappalli, Tamil Nadu, India International Journal of Research in Management & Business Studies (IJRMBS 15) Vol. Issue 1 Jan. - Mar. 15 ISSN : 38-653 (Online) A Study on the Effectiveness of Performance Appraisal System and its Influence

More information

Factors Influencing Retail Investors Attitude Towards Investing in Equity Stocks: A Study in Tamil Nadu

Factors Influencing Retail Investors Attitude Towards Investing in Equity Stocks: A Study in Tamil Nadu Journal of Modern Accounting and Auditing, ISSN 1548-6583 March 2011, Vol. 7, No. 3, 316-321 Factors Influencing Retail Investors Attitude Towards Investing in Equity Stocks: A Study in Tamil Nadu Ebenezer

More information

LIST OF SUBJECTS MBA (EXECUTIVE) SEM.I 2015 1. Fundamental of Management 2. Organizational Behaviour 3. Accounting for Managers 4.

LIST OF SUBJECTS MBA (EXECUTIVE) SEM.I 2015 1. Fundamental of Management 2. Organizational Behaviour 3. Accounting for Managers 4. LIST OF SUBJECTS MBA (EXECUTIVE) SEM.I 2015 1. Fundamental of Management 2. Organizational Behaviour 3. Accounting for Managers 4. Statistics for Management 5. Business Communication 6. Managerial Economics

More information

Analysis of differences in performance appraisal in an international context

Analysis of differences in performance appraisal in an international context Analysis of differences in performance appraisal in an international context Jana Cocuľová Prešov University of Prešov, Faculty of Management, Department of Management 17. novembra 1 080 78 Prešov Slovakia

More information

Revised Body of Knowledge And Required Professional Capabilities (RPCs)

Revised Body of Knowledge And Required Professional Capabilities (RPCs) Revised Body of Knowledge And Required Professional Capabilities (RPCs) PROFESSIONAL PRACTICE Strategic contribution to organizational success RPC:1 Contributes to the development of the organization s

More information

RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED

RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED Owino Phyllis Osodo Beatrice Jemaiyo The Catholic University

More information

Business and Management Masters Degree (MBA)

Business and Management Masters Degree (MBA) Business and Management Masters Degree (MBA) Module Specification Booklet Page 1 of 33 Contents Level 7 Modules... 3 Management: Principles and Practices... 4 Financial Decision Making... 6 Marketing Principals

More information

Demographic and Environment Factors Influence on Training and Development Effectiveness in Hotel Industry: A Case Study of Selected Hotels in Chennai

Demographic and Environment Factors Influence on Training and Development Effectiveness in Hotel Industry: A Case Study of Selected Hotels in Chennai Journal of Human Resources Management and Labor Studies March 2014, Vol. 2, No. 1, pp. 83-95 ISSN: 2333-6390 (Print), 2333-6404 (Online) Copyright The Author(s). 2014. All Rights Reserved. American Research

More information

in nigerian companies.

in nigerian companies. Information Management 167 in nigerian companies. Idris, Adekunle. A. Abstract: Keywords: Relationship Marketing, Customer loyalty, Customer Service, Relationship Marketing Strategy and Nigeria. Introduction

More information

Chapter 2 Theoretical Framework JOB SATISFACTION OF EMPLOYEES

Chapter 2 Theoretical Framework JOB SATISFACTION OF EMPLOYEES Chapter 2 Theoretical Framework JOB SATISFACTION OF EMPLOYEES What is employee satisfaction? Employee satisfaction is the individual employee s general attitude towards the job. It is also an employee

More information

Management and Marketing Course Descriptions

Management and Marketing Course Descriptions Management and Marketing Course Descriptions Management Course Descriptions HRM 301 Human Resources Management (3-0-3) Covers all activities and processes of the human resources function that include recruitment,

More information

THE IMPORTANCE OF PERFORMANCE APPRAISAL IN ORGANIZATIONS

THE IMPORTANCE OF PERFORMANCE APPRAISAL IN ORGANIZATIONS Volume 5, Issue 1 (January, 2016) Online ISSN-2277-1166 Published by: Abhinav Publication Abhinav National Monthly Refereed Journal of Research in THE IMPORTANCE OF PERFORMANCE APPRAISAL IN ORGANIZATIONS

More information

SYNOPSIS OF THE THESIS ON A STUDY ON HUMAN RESOURCE MANAGEMENT IN BPO WITH SPECIAL REFERENCE TO HIGH EMPLOYEE ATTRITION

SYNOPSIS OF THE THESIS ON A STUDY ON HUMAN RESOURCE MANAGEMENT IN BPO WITH SPECIAL REFERENCE TO HIGH EMPLOYEE ATTRITION SYNOPSIS OF THE THESIS ON A STUDY ON HUMAN RESOURCE MANAGEMENT IN BPO WITH SPECIAL REFERENCE TO HIGH EMPLOYEE ATTRITION JAMES. M. J. Research Scholar Dr. U. Faisal Supervising Teacher INTRODUCTION The

More information

Asian Research Journal of Business Management

Asian Research Journal of Business Management Asian Research Journal of Business Management FACTORS INFLUENCING ONLINE TRADING ADOPTION: A STUDY ON INVESTORS ATTITUDE IN GREATER VISAKHAPATNAM CITY Dr. Krishna Mohan Vaddadi 1 & Merugu Pratima 2 * 1

More information

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT Analysis of Performance Management System Using Key Result Areas: A Comparative Study of New and Traditional Performance Management of a Power Sector

More information

JOB SATISFACTION DURING RECESSION PERIOD: A STUDY ON PUBLIC & PRIVATE INSURANCE IN PUNJAB

JOB SATISFACTION DURING RECESSION PERIOD: A STUDY ON PUBLIC & PRIVATE INSURANCE IN PUNJAB JOB SATISFACTION DURING RECESSION PERIOD: A STUDY ON PUBLIC & Hardeep Kaur* PRIVATE INSURANCE IN PUNJAB Abstract: This study is on the public and private sector employees of insurance sector to measure

More information

Edward Wong Sek Khin 1, Mehdi Poorangi 2, Ahmad Zahiruddin 3 E-HRM AND E-RECRUITMENT FOR SMES: MALAYSIAN PERSPECTIVE

Edward Wong Sek Khin 1, Mehdi Poorangi 2, Ahmad Zahiruddin 3 E-HRM AND E-RECRUITMENT FOR SMES: MALAYSIAN PERSPECTIVE 376 НОВИНИ ЗАРУБІЖНОЇ НАУКИ Edward Wong Sek Khin 1, Mehdi Poorangi 2, Ahmad Zahiruddin 3 E-HRM AND E-RECRUITMENT FOR SMES: MALAYSIAN PERSPECTIVE The purpose of this study is the analysis of possibilities

More information

RECRUITERS PRIORITIES IN PLACING MBA FRESHER: AN EMPIRICAL ANALYSIS

RECRUITERS PRIORITIES IN PLACING MBA FRESHER: AN EMPIRICAL ANALYSIS RECRUITERS PRIORITIES IN PLACING MBA FRESHER: AN EMPIRICAL ANALYSIS Miss Sangeeta Mohanty Assistant Professor, Academy of Business Administration, Angaragadia, Balasore, Orissa, India ABSTRACT Recruitment

More information

Relationship between talent management and organizational success

Relationship between talent management and organizational success International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (12): 2424-2430 Science Explorer Publications Relationship between talent management

More information

Management Information Systems (MIS) as a Developmental Tool for Measuring Performance in Manufacturing Firms: Operations Research Perspective

Management Information Systems (MIS) as a Developmental Tool for Measuring Performance in Manufacturing Firms: Operations Research Perspective Management Information Systems (MIS) as a Developmental Tool for Measuring Performance in Manufacturing Firms: Operations Research Perspective Magbagbeola, J.A.O * Arogundade, K. K * [Department of Actuarial

More information

Human Resource Development in Tourism Industry in India: a Case Study of Jet Airways India Ltd.

Human Resource Development in Tourism Industry in India: a Case Study of Jet Airways India Ltd. Journal of Tourism: A Contemporary Perspective, Vol 1(1), 1 6, January 2014 Human Resource Development in Tourism Industry in India: a Case Study of Jet Airways India Ltd. Anushree Banerjee* Faculty Manyawar

More information

ISSN: 2321-7782 (Online) Volume 2, Issue 1, January 2014 International Journal of Advance Research in Computer Science and Management Studies

ISSN: 2321-7782 (Online) Volume 2, Issue 1, January 2014 International Journal of Advance Research in Computer Science and Management Studies ISSN: 2321-7782 (Online) Volume 2, Issue 1, January 2014 International Journal of Advance Research in Computer Science and Management Studies Research Paper Available online at: www.ijarcsms.com A Study

More information

A Study on Training and Development in Public Sector Banks

A Study on Training and Development in Public Sector Banks 33 A Study on Training and Development in Public Sector Banks Kavita Rani, Research Scholar, Kurukshetra University, Kurukshetra Diksha Garg, Research Scholar, Kurukshetra University, Kurukshetra ABSTRACT:

More information

PG Diploma Business and Management

PG Diploma Business and Management PG Diploma Business and Management Module Specification Booklet Page 1 of 30 Contents Level 7 Modules... 3 Management: Principles and Practices... 4 Leadership in Practice... 6 Economics for Managers...

More information

Turnover on Information Security Professionals: Findings from Korea

Turnover on Information Security Professionals: Findings from Korea HyeWon Yoo, TaeSung Kim 169 Turnover on Information Security Professionals: Findings from Korea HyeWon Yoo *, TaeSung Kim Department of Management Information Systems College of Business, Chungbuk National

More information

International Journal of Advance Research in Computer Science and Management Studies

International Journal of Advance Research in Computer Science and Management Studies Volume 3, Issue 8, August 2015 ISSN: 2321 7782 (Online) International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online

More information

MSc Human Resource Studies - LM560

MSc Human Resource Studies - LM560 MSc Human Resource Studies - LM560 1. Objectives This is an action-based and resolutely modern programme aimed at providing participants with the key skills essential for professionalism in the management

More information

Principles of Management

Principles of Management Principles of Management 1 Process of management aims at 1 Cooperating with a number of persons pursuing a goal 2 Coordinating work of number of persons to achieve objectives 3 Supervising a number of

More information

Human Resources Management Program Standard

Human Resources Management Program Standard Human Resources Management Program Standard The approved program standard for Human Resources Management program of instruction leading to an Ontario College Graduate Certificate delivered by Ontario Colleges

More information

ROLE OF HRM & OB IN TODAY S EDUCATIONAL INSTITUTION/UNIVERSITY ADMINISTRATION

ROLE OF HRM & OB IN TODAY S EDUCATIONAL INSTITUTION/UNIVERSITY ADMINISTRATION ROLE OF HRM & OB IN TODAY S EDUCATIONAL INSTITUTION/UNIVERSITY ADMINISTRATION Dr. M.L. Vasitha Associate Professor, Department of Business Administration Jai Narain Vyas University, Jodhpur Mr. B.S. Chauhan

More information

Course Author: Dr. Monica Belcourt, School of Human Resource Management, York University; Ron Alexandrowich and Mark Podolsky

Course Author: Dr. Monica Belcourt, School of Human Resource Management, York University; Ron Alexandrowich and Mark Podolsky Strategic Human Resources Planning Course Author: Dr. Monica Belcourt, School of Human Resource Management, York University; Ron Alexandrowich and Mark Podolsky Description: The course provides students

More information

Principal & Programme Director Indus Business Academy,

Principal & Programme Director Indus Business Academy, Employee Job Satisfaction With Reference To IT Companies in Bangalore by Ms. Ameer Asra Ahmed [a], Dr. M.S. Ramachandra [b] & Ms. Akshata M.S. [c] Abstract This paper aims at studying the level of Job

More information

International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012]

International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012] International Journal of Business and Social Science Vol. 3 No. 24 [Special Issue December 2012] The Impact of Electronic Human Resource Management on Organization's Market Share: An Empirical Study on

More information

Performance Appraisal in Medium Scale Defence Store Manufacturing Firms in and Around Hyderabad : A Perspective and an Approach

Performance Appraisal in Medium Scale Defence Store Manufacturing Firms in and Around Hyderabad : A Perspective and an Approach Performance Appraisal in Medium Scale Defence Store Manufacturing Firms in and Around Hyderabad : A Perspective and an Approach Sunil Kumar 1, K Kalidas 2 & D Raghunatha Reddy 3 1 JNTU, Hyderabad 2 Department

More information

PRACTICE OF EVALUATION OF HUMAN RESOURCE MANAGEMENT IN LATVIA

PRACTICE OF EVALUATION OF HUMAN RESOURCE MANAGEMENT IN LATVIA PRACTICE OF EVALUATION OF HUMAN RESOURCE MANAGEMENT IN LATVIA Līga Peiseniece Tatjana Volkova BA School of Business and Finance, Latvia Abstract Purpose The aim of the paper is to identify connection between

More information

AN EMPIRICAL EVALUATION OF MONEY TRANSFER SERVICES IN INDIA

AN EMPIRICAL EVALUATION OF MONEY TRANSFER SERVICES IN INDIA 186 AN EMPIRICAL EVALUATION OF MONEY TRANSFER SERVICES IN INDIA DR.M.LATHA NATARAJAN*; DR. M.G.SARAVANARAJ**; R. SERANMADEVI*** ABSTRACT *Head/Professor, Department of Management Studies, Vivekanandha

More information

Discussion Paper 01: Aviation Demand Forecasting

Discussion Paper 01: Aviation Demand Forecasting Airports Commission Discussion Paper 01: Aviation Demand Forecasting Response from Kent County Council and Medway Council Q1: To what extent do you consider that the DfT forecasts support or challenge

More information

Module Specification. Level 7. University of Wales credit rating 15. ECTS credit rating 7.5. 01 January 2008 Amended September 2010.

Module Specification. Level 7. University of Wales credit rating 15. ECTS credit rating 7.5. 01 January 2008 Amended September 2010. Module Specification Module title Human Resource Management Module Code CM705 (F2F & Online) Level 7 Module Leader Mr. E Wanki University of Wales credit rating 15 ECTS credit rating 7.5 Module type Standard

More information

Gurhan Uysal. Ondokuz Mayıs University, Samsun, Turkey

Gurhan Uysal. Ondokuz Mayıs University, Samsun, Turkey Journal of US-China Public Administration, ISSN 1548-6591 July 2013, Vol. 10, No. 7, 720-726 D DAVID PUBLISHING Dimensions of American SHRM: Human Capital, HR Systems and Firm Performance Gurhan Uysal

More information

Aviation Radar 2013. Mai 2013. European Aviation Radar 2013_final.pptx

Aviation Radar 2013. Mai 2013. European Aviation Radar 2013_final.pptx 1 Aviation Radar 2013 Airline and airport managers are cautiously positive about the future of European aviation. However, fundamental changes are underway. The industry players might be forced to adapt

More information

DOCTOR OF PHILOSOPHY DEGREE. Educational Leadership Doctor of Philosophy Degree Major Course Requirements. EDU721 (3.

DOCTOR OF PHILOSOPHY DEGREE. Educational Leadership Doctor of Philosophy Degree Major Course Requirements. EDU721 (3. DOCTOR OF PHILOSOPHY DEGREE Educational Leadership Doctor of Philosophy Degree Major Course Requirements EDU710 (3.0 credit hours) Ethical and Legal Issues in Education/Leadership This course is an intensive

More information

Course Description (Master of Human Resource Management) MHRM

Course Description (Master of Human Resource Management) MHRM Course Description (Master of Human Resource Management) MHRM Programme Compulsory Courses: BA 601 - Scientific Research and Statistical Analysis Business research is crucial in building graduate capabilities

More information

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT Examine Relationship between Employees Satisfaction on Performance Appraisal System with Reduction of Rater s Error Supriya Mahajan M. Phil Research Scholar,

More information

International Islamic University Faculty of Management Sciences SCHEME OF STUDY BBA (H) 4-YEAR TO MBA 1.5 PROGRAM

International Islamic University Faculty of Management Sciences SCHEME OF STUDY BBA (H) 4-YEAR TO MBA 1.5 PROGRAM International Islamic University Faculty of Management Sciences SCHEME OF STUDY BBA (H) 4-YEAR TO MBA 1.5 PROGRAM SUMMARY: Graduate Core Courses 15 Graduate Specialization Courses 12 Project 3 Total Credits

More information

SRI VIVEKANANDA WOMENS DEGREE COLLEGE Ngo Colony, Opp. Old Sivalayam, Kadapa. (Affiliated to Y.V. University)

SRI VIVEKANANDA WOMENS DEGREE COLLEGE Ngo Colony, Opp. Old Sivalayam, Kadapa. (Affiliated to Y.V. University) BBM. I YEAR BBM 102: PRINCIPLES OF MANAGEMENT UNIT 1 Management: concepts, Importance, Functions- classical, Neo-classical and Modern-Approaches- Role of Manager, Levels of Management. Planning: Nature,

More information

PH.D THESIS ON A STUDY ON THE STRATEGIC ROLE OF HR IN IT INDUSTRY WITH SPECIAL REFERENCE TO SELECT IT / ITES ORGANIZATIONS IN PUNE CITY

PH.D THESIS ON A STUDY ON THE STRATEGIC ROLE OF HR IN IT INDUSTRY WITH SPECIAL REFERENCE TO SELECT IT / ITES ORGANIZATIONS IN PUNE CITY ABSTRACT OF PH.D THESIS ON A STUDY ON THE STRATEGIC ROLE OF HR IN IT INDUSTRY WITH SPECIAL REFERENCE TO SELECT IT / ITES ORGANIZATIONS IN PUNE CITY SUBMITTED TO THE UNIVERSITY OF PUNE FOR THE AWARD OF

More information

ROGER WILLIAMS UNIVERSITY POSITION INFORMATION QUESTIONNAIRE

ROGER WILLIAMS UNIVERSITY POSITION INFORMATION QUESTIONNAIRE ROGER WILLIAMS UNIVERSITY POSITION INFORMATION QUESTIONNAIRE This questionnaire is designed to ascertain the responsibilities and duties of a particular position, and to record the training, education,

More information

The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management

The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management Abstract Dr. Salah A. Alabduljader Assistant Professor, Department of

More information

Motivation and Retention: HR Strategies in Achieving Quality of Work Life

Motivation and Retention: HR Strategies in Achieving Quality of Work Life Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 7 (2013), pp. 763-768 Research India Publications http://www.ripublication.com/gjmbs.htm Motivation and Retention: HR

More information

Effectiveness of Human Resource Information Systems: A Study with Reference to Greaves Cotton Limited

Effectiveness of Human Resource Information Systems: A Study with Reference to Greaves Cotton Limited Asian Journal of Managerial Science ISSN: 2249-6300 Vol. 4 No. 1, 2015, pp.1-5 The Research Publication, www.trp.org.in Effectiveness of Human Resource Information Systems: A Study with Reference to Greaves

More information

Effect of Sales Promotion as a Tool on Organizational Performance (A case Study of Sunshine Plastic Company)

Effect of Sales Promotion as a Tool on Organizational Performance (A case Study of Sunshine Plastic Company) Journal of Emerging Trends in Economics and Sciences (JETEMS) 2 (1): 9-13 Scholarlink Research Institute Journals, 2011 (ISSN: 2141-7024) jetems.scholarlinkresearch.org Journal of Emerging Trends Economics

More information

EFFECTIVENESS TRAINING AND DEVELOPMENT IN HDFC LIFE INSURANCE LTD, KANCHIPURM

EFFECTIVENESS TRAINING AND DEVELOPMENT IN HDFC LIFE INSURANCE LTD, KANCHIPURM EFFECTIVENESS TRAINING AND DEVELOPMENT IN HDFC LIFE INSURANCE LTD, KANCHIPURM S.Madhavan Research Scholar (M.Phil.), Department of Commerce, Adhi Parasakthi College of Arts & Science (Autonomous), G.B.

More information

EFFECT OF TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF BREWERY INDUSTRY IN NIGERIA: AN EMPIRICAL STUDY OF SELECTED BREWERIES IN LAGOS STATE, NIGERIA

EFFECT OF TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF BREWERY INDUSTRY IN NIGERIA: AN EMPIRICAL STUDY OF SELECTED BREWERIES IN LAGOS STATE, NIGERIA ISSN: 0189-5958 Website: www.arabianjbmr.com/ngjsd_index.php EFFECT OF TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF BREWERY INDUSTRY IN NIGERIA: AN EMPIRICAL STUDY OF SELECTED BREWERIES IN LAGOS STATE,

More information

THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY

THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY Information Booklet for Applicants Director: Barry H. Cohen, Ph.D Telephone: 212-998-7815

More information

Accounting. Management. Environment of Business. Business Law for Accountants. Stats Business & Econ I. Management

Accounting. Management. Environment of Business. Business Law for Accountants. Stats Business & Econ I. Management Undergraduate Courses: Course # Course Title Course Description BUS201 Financial An introduction to basic accounting principles for measuring and Accounting communicating financial data about a business

More information

Lesson Plan. Preparation

Lesson Plan. Preparation Human Resource Management Introduction to Human Resources Management Business Management & Administration Lesson Plan Performance Objective Upon completion of this lesson, the student will develop an understanding

More information

Are Uniforms an Effective Marketing Tool? Ashwini K. Poojary Sawyer Business School, Suffolk University Boston, MA February 2011

Are Uniforms an Effective Marketing Tool? Ashwini K. Poojary Sawyer Business School, Suffolk University Boston, MA February 2011 Research Summary: Are Uniforms an Effective Marketing Tool? Ashwini K. Poojary Sawyer Business School, Suffolk University Boston, MA February 2011 Abstract This research aims to answer the question, Are

More information

Name of the Undergraduate Degree Program

Name of the Undergraduate Degree Program Name of the Undergraduate Degree Program Bachelor of Business Administration - Human Resource Management Mission Statement The Unit s mission is to create enduring educational value for our students, our

More information

The Impact of Training and Development on Employees Performance and Productivity A case study of United Bank Limited Peshawar City, KPK, Pakistan

The Impact of Training and Development on Employees Performance and Productivity A case study of United Bank Limited Peshawar City, KPK, Pakistan The Impact of Training and Development on Employees Performance and Productivity A case study of United Bank Limited Peshawar City, KPK, Pakistan Neelam Tahir MS Management Sciences Research Scholar at

More information

Assessing Employee Satisfaction at the Zimbabwe Open University

Assessing Employee Satisfaction at the Zimbabwe Open University Assessing Employee Satisfaction at the Zimbabwe Open University Daniel Ndudzo Zimbabwe Open University, Harare, Zimbabwe ABSTRACT This study assesses employee satisfaction at the Zimbabwe Open University.

More information

CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS. Table: 8 Perceived Usefulness of Different Advertisement Types

CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS. Table: 8 Perceived Usefulness of Different Advertisement Types CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS 5.1 Descriptive Analysis- Part 3 of Questionnaire Table 8 shows the descriptive statistics of Perceived Usefulness of Banner Ads. The results

More information

Effect of Job Autonomy Upon Organizational Commitment of Employees at Different Hierarchical Level

Effect of Job Autonomy Upon Organizational Commitment of Employees at Different Hierarchical Level psyct.psychopen.eu 2193-7281 Research Articles Effect of Job Autonomy Upon Organizational Commitment of Employees at Different Hierarchical Level Shalini Sisodia* a, Ira Das a [a] Department of Psychology,

More information

TIER II STANDARD FOR HUMAN RESOURCES MANAGEMENT SPECIALISTS

TIER II STANDARD FOR HUMAN RESOURCES MANAGEMENT SPECIALISTS Job Classification Manual Page 1 of 60 TIER II STANDARD FOR HUMAN RESOURCES MANAGEMENT SPECIALISTS INTRODUCTION 1. This grade level standard illustrates the application of the ICSC Master Standard (Tier

More information

IJEMR May 2013-Vol 3 Issue 5 - Online - ISSN 2249 2585 - Print - ISSN 2249-8672. HR Practices in Banking A Review. *Dr.K.

IJEMR May 2013-Vol 3 Issue 5 - Online - ISSN 2249 2585 - Print - ISSN 2249-8672. HR Practices in Banking A Review. *Dr.K. HR Practices in Banking A Review Introduction *Dr.K.Nageswara Rao *Principal, Priyadarshini P.G.Centre, Nellore, Nellore Dt. (A.P.) Banking is a service industry which delivers its services across the

More information

PRJ PUBLICATION PRJ Publication, http://www.prjpublication.com/ijmrd.asp E-HRM IN SOFTWARE ORGANIZATIONS

PRJ PUBLICATION PRJ Publication, http://www.prjpublication.com/ijmrd.asp E-HRM IN SOFTWARE ORGANIZATIONS IJMRD International Journal of of Management Research Research and and Development (IJMRD), ISSN 2248 938X(Print) ISSN (IJMRD), 2248 ISSN 9398(Online), 2248 938X(Print) Volume 1, Number 1, January - April

More information

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue Study of Employee Perception towards Performance Appraisal System with Special Reference to Education Sector in Pune City Sunanda Navale Founder Secretary, Sinhgad Technical Education Society, Ambegaon

More information

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are:

All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: All available Global Online MBA routes have a set of core modules required to be completed in order to achieve an MBA. Those modules are: Management and Organizational Change (P.4) Leading Strategic Decision

More information

The Relationship between Total Quality Management (TQM) and Strategic Management

The Relationship between Total Quality Management (TQM) and Strategic Management The Relationship between Total Quality Management (TQM) and Strategic Management Marina Kantardjieva Abstract The increasing globalization of companies forces them to create a planned and integrated approach

More information

Stake Holders Perceptions in a Campus Recruitment Process

Stake Holders Perceptions in a Campus Recruitment Process Stake Holders Perceptions in a Campus Recruitment Process Dr. R. Prabhakara Raya Head, Department of Management Studies, Pondicherry University, Pondicherry, India Email: drrpraya@gmail.com Dr. V.Samuel

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

Benchmarking of HR Practices in Select Pharmaceutical Companies

Benchmarking of HR Practices in Select Pharmaceutical Companies WPS04 Benchmarking of HR Practices in Select Pharmaceutical Companies SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research

More information

Aviation Career Paths

Aviation Career Paths Aviation Career Paths November 2009 1 AVIATION CAREER PATHS TABLE OF CONTENTS A. Glossary... 3 B. Overview... 4 C. Professional Pilot... 9 D. Aviation Management... 10 E. Aviation Maintenance Management...

More information

Measuring Quality in Graduate Education: A Balanced Scorecard Approach

Measuring Quality in Graduate Education: A Balanced Scorecard Approach Measuring Quality in Graduate Education: A Balanced Scorecard Approach Dr. S. Kim Sokoya Professor of Management Associate Dean, Graduate and Executive Education Jones College of Business Middle Tennessee

More information

MSc International Business Management - LM507

MSc International Business Management - LM507 MSc International Business Management - LM507 1. Objectives The aim of the Programme is to provide participants with knowledge in the field of International Business that will be both academically rigorous

More information

The Performance Status of Small and Medium Scale Enterprises in Rivers State, Nigeria

The Performance Status of Small and Medium Scale Enterprises in Rivers State, Nigeria The Performance Status of Small and Medium Scale Enterprises in Rivers State, Nigeria Nkwor-Azariah, Chioma 1 and Nkwor, Friiday Azariah 2 1, 2 Department of Accounting, University of Port Harcourt, Port

More information

Workers Compensation Claims Supervisor

Workers Compensation Claims Supervisor Career Service Authority Workers Compensation Claims Supervisor Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Supervises and directs the work of a unit of claims adjusters. DISTINGUISHING CHARACTERISTICS

More information