ZF Net Remote 1.02 Operating Instructions ZFNR Self Service Portal Token Replacement

Transcription

1 ZF Net Remote 1.02 Operating Instructions ZFNR Self Service Portal Token Replacement Doc.Version FIIN1

2 Lenkungsinformationen / Control Information Titel: Titel: ZF Net Remote 1.02 Installation Instructions SSP Tokenreplacement 2 Erstellt/ Prepared by: Geprüft/ Checked by: Freigegeben/ Approved by: Datum/ Datum/ (YYYY-MM-DD) Datum/ (YYYY-MM-DD) Date: Date: Date: Name: FIIN1 Name: Name: Datum Version Inhalt / Änderung Date (YYYY-MM-DD) Version Content / Change Control information included FIIN1 Ersteller Author

3 3 Index Token Replacement Process 4 1. Establishing a secure download link 5 2. Accessing the ZFNR Self Service Portal 6 3. Logon onto the ZFNR Self Service Portal 6 4. Successfully logged onto ZFNR Self Service Portal 7 5. Starting the token replacement process 7 6. Receiving the token replacement Deleting the old Token and its connection thread to Junos Pulse 7 8. Activation of the new Token 9 9. Helpdesk (IT-Hotline) 9

4 This manual is needed for the operation of the ZFNR Self Service Portal to swap expiring token. 4 You find video instructions of this document in the download directory [Englisch in preparation - use as long as the German version instead] ZFNRV-UR-D.wmv Token Replacement Process Overview

5 You find video instructions of this document in the download directory [Englisch in preparation - use as long as the German version instead] ZFNRV-UR-D.wmv 5 1. Establishing a secure download link You will need: Your user name (UserID) the last 1 von 2 with the Registration Password (RPW) Open the "Junos Pulse" software and click "Connect" in the "ZF-SEED-DOWNLOAD" field. Entering the user name and registration password In this dialog box, enter your user name and in the Password field, the registration password (RPW) that was sent by . Upper and lower case is irrelevant when entering the user ID. Do not save the settings. Information window indicating that it is an initial connection which is only set up to download the token seed. Please go ahead by clicking "Proceed" to confirm or terminate the connection by clicking "Decline"

6 ZF Seed download connected 6 You should now be connected, do not disconnect before you have carried out the next steps. 2. Accessing the ZFNR Self Service Portal Use this link to open your browser or copy the link direct into the address field of your browser. 3. Logon onto the ZFNR Self Service Portal Authenticate yourself in the Self Service Portal using your login information: User name (USER ID) Pin (your token pin) as you use with your soft token Token code* * Token code : Start the "RSA SecureID Token" software from Programs -> ZFNR Use the Copy button to copy the token code Token code: Paste the token code with Ctrl + V Copy Paste Note: Wait max 30 seconds between "Copy" and "Paste" followed by your login The call of the Self Service portal can take up to a minute.

7 4. Net Remote Successfully logged onto ZFNR Self Service Portal 7 Having successfully logged on, follow the instructions in the Self Service Portal 5. Starting the token replacement process When you have started the replacement process, logoff the Service Portal and disconnect the Seed Download connection. 6. Receiving the token replacement Open your s; you should now have received the "ZF Net Remote: token replacement process 2 of 2". Depending on the server and Internet traffic, the sending of may be delayed. 7. Deleting the old Token and its connection thread to Junos Pulse Before you download and activate the new token, the old token and saved settings must be deleted first.

8 8 Deleting the token: Open the software "Start -> All Programs -> ZFNR -> RSA SecurID Token". Click the "Options" button to go to the dialog box where you can delete the token. Confirm you want to delete the token: The acknowledgement that the token was deleted then appears - confirm with OK. Click "No" here. and confirm the information window by clicking on "Close".

9 9 Deleting the saved settings: Please then delete the saved settings in the "Junos Pulse" program. This is performed by clicking "File" "Connections" "Forget Saved Settings". 8. Activation of the new Token Please refer to section 2 of the operating instructions which can be found at using the s below Subject ZF Net Remote: Token replacement process 1 of 2 o contains the registration password (RPW) Subject ZF Net Remote: Token Replacement process - Token activation 2 of 2 o contains the activation password (APW) 9. Helpdesk (IT-Hotline) ZF EMEA IT Helpdesk Mo.-Fr. / 05:00 22:00 Uhr (CES+CEST), Phone: ZF AMERICA - North IT Helpdesk Mon. to Fri., 8:00 a.m. to 5:00 p.m. (Eastern Standard Time) Phone: ZF AMERICA - South IT Helpdesk Mon. to Thu., 7:30 a.m. to 5:15 p.m. (GMT -3) Fri 7:30 a.m. to 3:30 p.m. (GMT -3) Phone: ZF APA IT Helpdesk Mon. to Fri., 8:00 a.m. to 5:00 p.m. (CST) Phone: ZF IT Global Helpdesk Mon. to Sun., 0:00 a.m. to 12:00 p.m. Phone: