NFoPP Technical Award in Residential Inventory Management and Practice. Example Examination Questions

Transcription

1 NFoPP Technical Award in Residential Inventory Management and Practice Example Examination Questions The following questions are designed and made available so as to show candidates the type and level of questions that will be asked in the Technical Award level examinations. These are not necessarily questions that will appear within the examinations. Unit 1 (RIMP1) Which workplace accidents MUST be recorded in an inventory providers' accident book? a All of them. b Only those where the person needed to go to hospital. c Only those where a compensation claim may arise. d Only those where management thinks it appropriate. You are holding a set of keys overnight in order to carry out an inventory early the next morning. Best practice dictates: a You remove the label from the keys for security purposes. b You keep the keys in your car so you don't forget them the next morning. c The keys are locked away overnight. d You would never do this as it is a security risk. As an individual if you were to carry out any actions that are considered detrimental to the state or society under which law would you be tried? a Private law. b Civil law. c Criminal law. d Public law. The authority for an inventory provider to act in an instruction is primarily and usually derived: a From express authority. b By estoppel. c From being an agent of necessity. d Through the use of the APIP Code of Practice. For a written contract for the letting of property to be binding, it is essential that: a the amount of the rent is included. b a deposit is paid on submission. c it is witnessed by a solicitor. d the tenancy is for at least 12 months. If your office has some potential hazards, such as a low beam, what reasonable steps can you take to reduce your liability in the event of visitors hitting their heads on the beam? a Have the hazard removed. b Place clear warning signs in the vicinity of the hazard. c Do not use that part of the office. d Move your office to another location. You feel a potential tenant is guilty of sex discrimination against you. Where should you take your complaint? a The Lands Tribunal. b An Employment Tribunal. c The County Court. d The High Court. Exemplary Questions (v.1) Page 1 of 6

2 When disposing of a computer file containing sensitive information, the file should be: a deleted from the system and recycle bin. b placed on an archive disc. c protected by a password. d scrambled so others cannot read it. The Money Laundering Reporting Officer in a letting agency has the responsibility of reporting instances of suspicious activity to: a The Police. b HM Treasury. c HM Revenue & Customs. d The National Crime Agency. The Data Protection Act 1998 covers: a all information held in electronic or manual form. b only information held in electronic form. c only information held in manual form. d only personal information held in electronic or manual form. Unit 2 (RIMP2) What type of right is normally considered to be implied when not stated in a tenancy agreement? a Owner's right to obtain references. b Tenant's right to insurance protection. c Tenant's right to quiet enjoyment. d Owner's right to be paid compensation in lieu of notice. When did the Housing Act 1988 come into force? a 6th April 1988 b 1st October 1988 c 15th January 1989 d 21st September 1989 Under a tenancy agreement, the occupier is NOT normally considered to be the tenant in situations where: a the agreement period is less than three months. b it is a 'company let'. c the tenancy only relates to a part of the property. d it is a periodic tenancy. Under Section 11 Landlord and Tenant Act 1985, which one of the following items does the landlord NOT have an obligation to repair? a Damage to the main walls of the property. b A collapsed garden fence. c Broken gutters and drainpipes. d Problems with the gas supply. A new build domestic property that is being rented to a family requires which one of the following? a At least one battery operated smoke detector on each floor. b A smoke detector in the kitchen. c A mains wired smoke detector on each floor. d A fire extinguisher in the kitchen. Exemplary Questions (v.1) Page 2 of 6

3 When letting a property the agent must ensure that the gas safety certificate is: a Available for the tenant to see prior to viewing the property. b Left at the property for the tenant on the day of move in. c Given to the tenant prior to moving into the property. d Supplied to the tenant within 7 days of moving into the property. A definition of a HMO would be a let property: a where there are three tenants not living as a single household. b which consists of three storeys or more. c which consists of three bedrooms or more. d where there is a family of four adults in residence. When a deposit is registered with one of the schemes the agent or landlord must: a give the tenant the details of the relevant scheme to ensure they can download the prescribed information within 30 days. b give the tenant the details of the relevant scheme and provide the prescribed information within 30 days. c give the tenant the details of the relevant scheme to ensure they can download the prescribed information within 7 days. d give the tenant the details of the relevant scheme and provide the prescribed information within 7 days. What is the name of the accepted defence, provided for in the Consumer Protection against Unfair Trading Regulations 2008, against a breach of the Act? a Subject to contract. b Reasonable expectation. c Due diligence. d Let the buyer beware. An inventory provider contracts with a letting agent to produce inventories on a regular basis, all bills being paid by the agent. The cost is then recharged by the agent to a landlord with a mark-up. Do the Unfair Terms in Consumer Contracts Regulations 1999 apply to the arrangement with the inventory provider? a Yes, because inventories are for the benefit of individual tenants. b Yes, because the agent will be re-invoicing a landlord. c No, because the agent is not a consumer. d No, because the bill is being paid by the agent. Unit 3 (RIMP3) Which one of the following set of options could be expected within a management service? a Handling insurance claims, re-direction of mail, interest on deposit held. b Inventory procedure, retention of monies for repairs, arrears procedure. c Inspections between tenancies, arrange tax exemption, attend resident association meetings. d Debt collection, legal representation, Rent Guarantee Insurance. Apart from the mortgagee, what other consent may be necessary where the property to be let is a flat? a The adjoining flat dwellers. b The Land Registry. c The local Fire Department. d The Superior Landlord or Freeholder. Exemplary Questions (v.1) Page 3 of 6

4 Which one of the following documents is the MOST appropriate for a letting agent to request in order to validate a tenant's identity? a Proof of UK residence. b Photographic driving licence or passport. c National Insurance Number. d A utility bill less than 6 months old. Which one of the following is an agreement governed by the Housing Act 1988? a A furnished company let. b A tenancy at a rent of 105,000 pa. c An Assured Shorthold Tenancy. d A Rent Act tenancy. A 'forfeiture' clause within a tenancy agreement: a allows the landlord to enter the property at will. b enables the landlord to seek possession for a breach of the tenancy. c confirms the landlord has forfeited the right to their property for the duration of the tenancy. d permits the landlord to dispense with a break clause. At check in, you do not have a key for the tenant for the property's garage. What would best practice be? a Call a locksmith. b Tell the tenant that his rent will be reduced until a key can be found. c Cross the garage off the Inventory as it is not part of the let if there is no key. d Call and ask the landlord/agent to provide one as soon as possible. Where should an agent hold a tenant's deposit? a In their office account. b In their commissions account. c In a separate client account. d Wherever it can earn the most interest. What is the responsibility of the property manager with regards to out of hours emergencies? a The property manager is under a legal duty to provide a 24 hour call out service for tenants for emergency situations regarding gas and electrical appliances. b The property manager has a legal duty to provide tenants with contact details for contractors with 24 hour emergency services. c It is the landlord's responsibility to provide 24 hour emergency cover - not the property manager's. d To ensure that they act in accordance with the promises made in the agent's terms of business. Which one of the following actions or inactions by the landlord is MOST likely to result in a breach of the tenancy agreement? a Requesting an extra unscheduled inspection visit. b Requesting access to a locked bedroom during a pre-arranged inspection visit. c Failing to renew buildings' insurance cover. d Failing to issue six monthly written confirmation that the rent payments are up to date. A statutory periodic tenancy arises when: a a tenant asks to extend for another fixed period. b it is a non-housing Act tenancy. c a fixed term assured shorthold tenancy ends and no extension document is signed. d the tenancy agreement includes a break-clause. Exemplary Questions (v.1) Page 4 of 6

5 Unit 4 (RIMP4) Which of the following statements would not usually be expected to be included in the Inventory Provider's terms of business with their client? a Disclaimers that limit the service to be provided. b The inventory provider's undertaking to test electrical appliances for working order. c The inventory provider's undertaking to test light bulbs for working order. d The inventory provider's undertaking to visually check smoke detectors. What is the most important reason to include a provision of information clause into the terms of business? a to make it easier to manage bookings. b to avoid potential disputes related to misinformation. c to manage timescales. d to enable accurate invoicing. A landlord asked you to record a property as professionally cleaned as the cleaners will be arriving after the inventory has been completed. Do you: a Agree to record it as professionally clean as the landlord assures that it will be cleaned to a professional standard. b Record as cleaned to a professional standard and rely on the tenant to advise of any changes once they are in. c Advise the landlord that you will record the property as it stands and amend at check in. d Advise the landlord that the inventory cannot be compiled until the property has been professionally cleaned. What would be the most appropriate way to describe a washing machine in the inventory? a List the make and model number. b List the make, model number and colour. c List the make, model number, colour and condition. d List the make, model number, colour, condition and whether in working order. Why is it best practice as an inventory provider to conduct an accompanied check in with a new tenant? a To check the tenant s identity. b To agree meter readings and ensure all appliances are in working order. c To enable a landlord to bring a claim against a tenants deposit at the end of the tenancy. d To provide confirmation that the tenant agrees with the inventory and to give the tenant a chance to raise any concerns. During a periodic visit you notice that the tenant has put their own microwave oven on a shelf at eye level. This should be reported to the managing agent because: a They are using electrical appliances which may not have been tested. b The microwave oven might exceed the loading capacity of the shelf. c The microwave oven may be a potential hazard under HHSRS. d The microwave oven may exceed the loading for the electrical circuit. On arrival at a property, you discover that there is water leaking from a pipe under the kitchen sink which has become detached. You are the only person present. What is your best course of action? a Call a plumber and ask them to come immediately. b Call the tenant and ask them to come back to the house and arrange for the leak to be fixed. c Call your client and take advice from them. d Call a local maintenance company to see if they can come out and advise your client of the outcome. Exemplary Questions (v.1) Page 5 of 6

6 In the event of a dispute over the deposit, the adjudicator of a tenancy deposit scheme will: a Telephone both of the parties to discuss. b Arrange a hearing for all of the parties to meet. c Rely on the agent's opinion as they are most likely to be impartial. d Make a decision based on the written evidence of all the parties and/or their representatives. In what circumstance can dirtiness be considered fair wear and tear? a If the tenant has been in the property for longer than three years. b If the tenancy allows for pets or children. c It can never be considered fair wear and tear. d Only if the property was not professionally cleaned at the outset. To whom should the letting agent send a copy of the check-out report? a The tenant only. b The landlord and tenant. c The tenant and the guarantor. d The landlord and their solicitor. Exemplary Questions (v.1) Page 6 of 6